Trouble Shooting Manual: Emirates A380

Trouble Shooting Manual
Panasonic Avionics Corporation

Emirates
LF Document Control Released
01-19-2024
Date ___________________
Initials __________________ A380
eX2, eX2 with eXTV, and eX3 with eXTV

In-Flight Entertainment System
Panasonic Avionics Corporation Program Plan No. AEK38801, AEK38802, AEK38803, AEK38804,
AEK38807, EEK38805, EEK38807, EEK38808, GEK38802, GEK38803, GEK38807, GEK38808, GEK38809
CAGE Code 0FF57
Document No. 3000238
- Corporate Headquarters -
PANASONIC AVIONICS CORPORATION
3347 MICHELSON DRIVE, SUITE 100 IRVINE CA 92612 USA
CAGE Code 1UL05
Export of this technology is controlled under the United States Export Administration Regulations (EAR) (15
CFR 730-774). An export license may be required before it is used for development, production or use by
foreign persons from specific c ountries. The controller of this data has the individual responsibility to abide by
all export laws. ECCN: 9E991
LIMITED DISTRIBUTION TO AUTHORIZED PERSONS ONLY
This document and all information and expression contained herein are the property of Panasonic Avionics
Corporation and may not, in whole or in part, be used, duplicated, or disclosed for any purpose without prior
written permission of Panasonic Avionics Corporation. The foregoing shall not apply for the use, duplication or
disclosure as required by applicable statutes and/or regulations.
©2024, Panasonic Avionics Corporation
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EFFECTIVITY CROSS-REFERENCE TABLE
OWNER CEC LINE NO. AIRCRAFT MSN REG. NO. BASIC ENGINE SET
ENG. NO.
NO.
Emirates 003 UAE01 0003 380-861 0016 A6-EDC ST1 GP7270
Emirates 005 UAE01 0005 380-861 0017 A6-EDE ST1 GP7270
Emirates 006 UAE01 0009 380-861 0056 A6-EDN ST1 GP7270
Emirates 007 UAE01 0010 380-861 0057 A6-EDO ST1 GP7270
Emirates 008 UAE01 0008 380-861 0042 A6-EDM ST1 GP7270
Emirates 009 UAE01 0011 380-861 0077 A6-EDP ST1 GP7270
Emirates 010 UAE01 0012 380-861 0106 A6-EDY ST1 GP7270
Emirates 011 UAE01 0013 380-861 0107 A6-EDZ ST1 GP7270
Emirates 012 UAE01 0014 380-861 0113 A6-EEF ST1 GP7270
Emirates 013 UAE01 0015 380-861 0116 A6-EEG ST1 GP7270
Emirates 014 UAE01 0016 380-861 0119 A6-EEH ST1 GP7270
Emirates 015 UAE01 0017 380-861 0132 A6-EEK ST1 GP7270
Emirates 016 UAE01 0018 380-861 0133 A6-EEL ST1 GP7270
Emirates 017 UAE01 0019 380-861 0134 A6-EEM ST1 GP7270
Emirates 018 UAE01 0020 380-861 0136 A6-EEO ST1 GP7270
Emirates 019 UAE01 0021 380-861 0138 A6-EEP ST1 GP7270
Emirates 020 UAE01 0022 380-861 0141 A6-EEQ ST1 GP7270
Emirates 021 UAE01 0023 380-861 0142 A6-EET ST1 GP7270
Emirates 022 UAE01 0024 380-861 0147 A6-EEU ST1 GP7270
Emirates 023 UAE01 0025 380-861 0150 A6-EEV ST1 GP7270
Emirates 024 UAE01 0026 380-861 0165 A6-EOC ST1 GP7270
Emirates 025 UAE01 0027 380-861 0168 A6-EOD ST1 GP7270
Emirates 026 UAE01 0028 380-861 0169 A6-EOE ST1 GP7270
Emirates 027 UAE01 0029 380-861 0171 A6-EOF ST1 GP7270
Emirates 028 UAE01 0030 380-861 0172 A6-EOG ST1 GP7270
Emirates 029 UAE01 0031 380-861 0174 A6-EOH ST1 GP7270
Emirates 030 UAE01 0032 380-861 0186 A6-EOL ST1 GP7270
Emirates 031 UAE01 0033 380-861 0187 A6-EOM ST1 GP7270
Emirates 032 UAE01 0034 380-861 0188 A6-EON ST1 GP7270
Emirates 035 UAE01 0035 380-861 0217 A6-EUE ST1 GP7270
Emirates 036 UAE01 0036 380-861 0218 A6-EUF ST1 GP7270
NOTE: 001-999 is applicable to all effectivities listed in the Effectivity Cross-Reference Table.
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ENG. NO.
NO.
Emirates 037 UAE01 0037 380-861 0219 A6-EUG ST1 GP7270
Emirates 038 UAE01 0038 380-861 0220 A6-EUH ST1 GP7270
Emirates 039 UAE01 0039 380-861 0221 A6-EUI ST1 GP7270
Emirates 040 UAE01 0040 380-861 0222 A6-EUJ ST1 GP7270
Emirates 041 UAE01 0041 380-861 0223 A6-EUK ST1 GP7270
Emirates 042 UAE01 0042 380-861 0224 A6-EUL ST1 GP7270
Emirates 051 UAE01 0006 380-861 0007 A6-EDF ST1 GP7270
Emirates 052 UAE01 0007 380-861 0009 A6-EDJ ST1 GP7270
Emirates 101 UAE02 0001 380-861 0023 A6-EDG ST1 GP7270
Emirates 102 UAE02 0002 380-861 0025 A6-EDH ST1 GP7270
Emirates 103 UAE02 0003 380-861 0028 A6-EDI ST1 GP7270
Emirates 104 UAE02 0004 380-861 0030 A6-EDK ST1 GP7270
Emirates 105 UAE02 0005 380-861 0046 A6-EDL ST1 GP7270
Emirates 106 UAE02 0006 380-861 0080 A6-EDQ ST1 GP7270
Emirates 107 UAE02 0007 380-861 0083 A6-EDR ST1 GP7270
Emirates 108 UAE02 0008 380-861 0086 A6-EDS ST1 GP7270
Emirates 109 UAE02 0009 380-861 0090 A6-EDT ST1 GP7270
Emirates 110 UAE02 0010 380-861 0098 A6-EDU ST1 GP7270
Emirates 111 UAE02 0011 380-861 0101 A6-EDV ST1 GP7270
Emirates 112 UAE02 0012 380-861 0103 A6-EDW ST1 GP7270
Emirates 113 UAE02 0013 380-861 0105 A6-EDX ST1 GP7270
Emirates 114 UAE02 0014 380-861 0108 A6-EEA ST1 GP7270
Emirates 115 UAE02 0015 380-861 0109 A6-EEB ST1 GP7270
Emirates 116 UAE02 0016 380-861 0110 A6-EEC ST1 GP7270
Emirates 117 UAE02 0017 380-861 0111 A6-EED ST1 GP7270
Emirates 118 UAE02 0018 380-861 0112 A6-EEE ST1 GP7270
Emirates 119 UAE02 0019 380-861 0123 A6-EEI ST1 GP7270
Emirates 120 UAE02 0020 380-861 0127 A6-EEJ ST1 GP7270
Emirates 121 UAE02 0021 380-861 0135 A6-EEN ST1 GP7270
Emirates 122 UAE02 0022 380-861 0139 A6-EER ST1 GP7270
Emirates 123 UAE02 0023 380-861 0140 A6-EES ST1 GP7270
Emirates 124 UAE02 0024 380-861 0153 A6-EEW ST1 GP7270
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ENG. NO.
NO.
Emirates 125 UAE02 0025 380-861 0154 A6-EEX ST1 GP7270
Emirates 126 UAE02 0026 380-861 0157 A6-EEY ST1 GP7270
Emirates 127 UAE02 0027 380-861 0158 A6-EEZ ST1 GP7270
Emirates 128 UAE02 0028 380-861 0159 A6-EOA ST1 GP7270
Emirates 129 UAE02 0029 380-861 0164 A6-EOB ST1 GP7270
Emirates 130 UAE02 0030 380-861 0178 A6-EOI ST1 GP7270
Emirates 131 UAE02 0031 380-861 0182 A6-EOJ ST1 GP7270
Emirates 132 UAE02 0032 380-861 0184 A6-EOK ST1 GP7270
Emirates 133 UAE02 0033 380-861 0190 A6-EOO ST1 GP7270
Emirates 134 UAE02 0034 380-861 0204 A6-EOT ST1 GP7270
Emirates 135 UAE02 0035 380-861 0205 A6-EOU ST1 GP7270
Emirates 136 UAE02 0036 380-861 0206 A6-EOV ST1 GP7270
Emirates 137 UAE02 0037 380-861 0207 A6-EOW ST1 GP7270
Emirates 138 UAE02 0038 380-861 0210 A6-EOZ ST1 GP7270
Emirates 139 UAE02 0039 380-861 0211 A6-EUA ST1 GP7270
Emirates 140 UAE02 0040 380-861 0213 A6-EUB ST1 GP7270
Emirates 141 UAE02 0041 380-861 0214 A6-EUC ST1 GP7270
Emirates 142 UAE02 0042 380-861 0216 A6-EUD ST1 GP7270
Emirates 201 UAE04 0001 380-861 0200 A6-EOP ST1 GP7270
Emirates 202 UAE04 0002 380-861 0201 A6-EOQ ST1 GP7270
Emirates 203 UAE04 0003 380-861 0202 A6-EOR ST1 GP7270
Emirates 204 UAE04 0004 380-861 0203 A6-EOS ST1 GP7270
Emirates 205 UAE04 0005 380-861 0208 A6-EOX ST1 GP7270
Emirates 206 UAE04 0006 380-861 0209 A6-EOY ST1 GP7270
Emirates 301 UAE02 0043 380-842 0225 A6-EUM ST1 TRENT972-84
Emirates 351 UAE04 0007 380-842 0226 A6-EUN ST1 TRENT972-84
Emirates 352 UAE04 0008 380-842 0227 A6-EUO ST1 TRENT972-84
Emirates 353 UAE04 0009 380-842 0228 A6-EUP ST1 TRENT972-84
Emirates 354 UAE04 0010 380-842 0229 A6-EUQ ST1 TRENT972-84
Emirates 355 UAE04 0011 380-842 0241 A6-EUX ST1 TRENT972-84
Emirates 356 UAE04 0012 380-842 0242 A6-EUY ST1 TRENT972-84
Emirates 357 UAE04 0013 380-842 0244 A6-EUZ ST1 TRENT972-84
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ENG. NO.
NO.
Emirates 358 UAE04 0014 380-842 0167 A6-EVA ST1 TRENT972-84
Emirates 359 UAE04 0015 380-842 0162 A6-EVB ST1 TRENT972-84
Emirates 401 UAE01 0043 380-842 0232 A9-EUR ST1 TRENT972-84
Emirates 402 UAE01 0044 380-842 0234 A6-EUS ST1 TRENT972-84
Emirates 403 UAE01 0045 380-842 0236 A6-EUT ST1 TRENT972-84
Emirates 404 UAE01 0046 380-842 0238 A6-EUU ST1 TRENT972-84
Emirates 405 UAE01 0047 380-842 0239 A6-EUV ST1 TRENT972-84
Emirates 406 UAE01 0048 380-842 0240 A6-EUW ST1 TRENT972-84
Emirates 407 UAE01 0049 380-842 0248 A6-EVC ST1 TRENT972-84
Emirates 408 UAE01 0050 380-842 0249 A6-EVD ST1 TRENT972-84
Emirates 409 UAE01 0051 380-842 0250 A6-EVE ST1 TRENT972-84
Emirates 410 UAE01 0052 380-842 0252 A6-EVF ST1 TRENT972-84
Emirates 411 UAE01 0053 380-842 0256 A6-EVG ST1 TRENT972-84
Emirates 412 UAE01 0054 380-842 0257 A6-EVH ST1 TRENT972-84
Emirates 413 UAE01 0055 380-842 0258 A6-EVI ST1 TRENT972-84
Emirates 414 UAE01 0056 380-842 0259 A6-EVJ ST1 TRENT972-84
Emirates 415 UAE01 0057 380-842 0260 A6-EVK ST1 TRENT972-84
Emirates 416 UAE01 0058 380-842 0261 A6-EVL ST1 TRENT972-84
Emirates 417 UAE01 0059 380-842 0264 A6-EVM ST1 TRENT972-84
Emirates 418 UAE01 0060 380-842 0267 A6-EVN ST1 TRENT972-84
Emirates 419 UAE01 0061 380-842 0268 A6-EVO ST1 TRENT972-84
Emirates 420 UAE01 0062 380-842 0269 A6-EVP ST1 TRENT972-84
Emirates 421 UAE01 0063 380-842 0270 A6-EVQ ST1 TRENT972-84
Emirates 422 UAE01 0064 380-842 0271 A6-EVR ST1 TRENT972-84
Emirates 423 UAE01 0065 380-842 0272 A6-EVS ST1 TRENT972-84
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TRANSMITTAL LETTER
TO: HOLDERS OF TROUBLE SHOOTING MANUAL, DATED Apr 12/23
REVISION NO. 10 DATED Jan 16/24
The pages which have been added or revised are outlined below together with the highlights of the revision. All
changes have been identified with a revision bar located in the left margin of the page.
The entire manual has been revised. Replace your entire manual with this one.
SECTION DESCRIPTION OF CHANGE PAGE(S)

Title Page Added Program Plan No. AEK38807 T-1 thru T-2
and GEK38808 to reflect new revision.
Legal Notice Updated legal notice. T-1 thru T-1
Record of Revisions Updated to reflect new revision. RR-1 thru RR-2
Table of Contents Updated to reflect new revision. TOC-1 thru TOC-12
List of Effective Pages Updated to reflect new revision. LEP-1 thru LEP-12
Master Fault Table Updated Cabin BITE Faults content. FAULT-1 thru FAULT-48
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HIGHLIGHTS
Revision 10 - Jan 16/24
Pages which have been added, revised or deleted are outlined below together with the Highlights of the Revision.
CHAPTER PAGE DESCRIPTION OF CHANGE
SB List R SB-1 Updated Service Bulletin List content.
CHAPTER 44
44-21-00-811-817 R 59 Updated aircraft effectivity on this Task.
44-21-00-811-828 R 101 Task revised for Front Matter Tables/Text and Fault
Isolation Procedure.
44-21-00-960-051 D 106 Subtask Deleted.
44-21-00-811-830 R 109 Task revised for Front Matter Tables/ Text and Fault
44-21-00-812-960 N 113 Added CP Input Power Supplied is Outside Normal

Operating Range procedure.
Revision Codes: N : New; R : Revised; D : Deleted; Space : Unchanged

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44-21-00-811-836 R 132 Task revised for Fault Isolation Procedure.

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44-21-00-811-886 R 311 Subtask Deleted.
44-21-00-812-961 N 400 Added PIC AC Power Failure procedure.

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Task revised for Front Matter Tables/ Text.

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Task revised for Front Matter Tables/Text and Fault
44-21-00-812-838 D 887 Deleted NC AM35x CPU Laser Power Degraded.

Task revised for Fault Isolation Procedure.

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RECORD OF REVISIONS
INSERTED INSERTED
REV. ISSUE REV. ISSUE
No. DATE DATE BY No. DATE DATE BY
Initial Mar 20/18 Mar 20/18 Technical

Issue Publications
1 Jul 27/18 Jul 27/18 Technical
Publications
2 Nov 29/18 Nov 29/18 Technical
Publications
3 Aug 15/19 Aug 15/19 Technical
Publications
4 Feb 6/20 Feb 6/20 Technical
Publications
5 Aug 14/20 Aug 14/20 Technical
Publications
6 Mar 24/21 Mar 24/21 Technical
Publications
7 Jan 17/22 Jan 17/22 Technical
Publications
8 Sep 26/22 Sep 26/22 Technical
Publications
9 Apr 12/23 Apr 12/23 Technical
Publications
10 Jan 16/24 Jan 16/24 Technical
Publications

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RECORD OF TEMPORARY REVISIONS
Retain this record in the front of the manual. Temporary revisions are printed on yellow paper and are entitled
TEMPORARY REVISION. When temporary revision pages to this manual are received, do the instructions given
on the temporary revision pages. Record the information in the table below.
LINE TEMPORARY TEMPORARY DATE BY DATE BY

REVISION REVISION INSERTED REMOVED
NUMBER ISSUE DATE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
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25
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LIST OF CHAPTERS
Effectivity Cross-Reference Table

Record of Revisions
Record of Temporary Revisions
List of Chapters
SERVICE BULLETIN LIST
44 CABIN SYSTEMS
Master Fault Table
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INTRODUCTION
**ON A/C 001-999
1. General
This manual gives troubleshooting and fault isolation information for the Panasonic Avionics Corporation System
to aid the Maintenance Crew in order to correct malfunctions.
NOTE: If you cannot find a fault symptom and/or a fault isolation procedure necessary to ensure the continued
airworthiness of the aircraft, or if you think that the information given is not complete, contact Airbus.
**ON A/C 001-999
2. How to Use this Publication
This manual has these page blocks and sections:
A. Introduction
This section includes information on how to use the manual and an aircraft effectivity table.
B. Master Fault Table
The Master Fault Table gives Observed Faults and Cabin BITE Faults.
C. Fault Isolation Procedures
This section gives instructions on how to correct Observed Faults and Cabin BITE Faults.
**ON A/C 001-999
3. WARNINGS, CAUTIONS, and NOTES
WARNING notices precede potentially dangerous procedures, material, methods, and processes. Follow
WARNINGS precisely to avoid injury.
CAUTION notices precede procedures, material, methods, and processes that may cause equipment damage.
Follow CAUTIONS precisely to avoid damage.
NOTES follow a procedural step to highlight or clarify information.

**ON A/C 001-999
4. How to Isolate and Remedy a Fault
A. Instructions
(1) Identify the type of fault: Observed Fault or Cabin BITE Fault.
(a) Observed Fault - This type of fault may be defined by either the Cabin Crew or Maintenance
Crew. Each Observed Fault is assigned an Observed Fault Description and an 8-digit Observed
Fault Code.
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(b) Cabin BITE Fault - This type of fault is shown after the completion of a Quick Test or All Test.
Cabin BITE Faults are also shown on the REVIEW FLIGHT LEGS and FAULT TRENDS screen.
Flight Legs are the Quick Test results that are automatically identified at the end of each flight.
Each Cabin BITE Fault is assigned a Maintenance Message Description and an 11-digit Main-
tenance Message Number.
(2) Find the applicable fault isolation procedure.
(a) If it is an Observed Fault, do these steps:
1 From the list of Observed Faults, find the Observed Fault Description or Observed Fault
Code that matches the malfunction.
2 Find the Task Number that is on the same line as the applicable Observed Fault Description.
3 Use the Task Number to find the applicable troubleshooting procedure in the Fault Isolation
Procedures page block.
4 Do the steps given in the fault confirmation procedure to make sure that there is a malfunc-
tion.
5 Do the steps given in the fault isolation procedure to correct the malfunction.
(b) If it is a Cabin BITE Fault, do these steps:
1 From the list of Cabin BITE Faults, find the matching Maintenance Message Description or
Maintenance Message Number.
2 Find the Task Number that is on the same line as the applicable Maintenance Message
Description.
3 Use the Task Number to find the applicable troubleshooting procedure in the Fault Isolation
Procedures page block.
4 Do the steps given in the fault confirmation procedure to make sure that there is a malfunc-
tion.
5 Do the steps given in the fault isolation procedure to correct the malfunction.
(3) Do the fault isolation procedure.
(a) Do the steps given within the fault isolation procedure.
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**ON A/C 001-999
5. Observed Fault
A. Observed Fault Reporting Methods
(1) The Cabin Crew identifies and logs system malfunctions in the aircraft logbook.
(2) Each malfunction is assigned a unique Fault Code so that when the fault is observed, the associated
Fault Code can be identified. The Observed Fault Codes are listed in the Master Fault Table.
(3) The Observed Fault Code Table links the Observed Fault Code to the Task Number of the applicable
fault isolation procedure.
B. Observed Fault Codes Identifiers
The format and content of the Observed Fault Code fields are shown below. The paragraphs give the
possible entries for each field.
(1) In total, there are 10 fields.
(2) Digit 1 is always the letter I. This identifies the system.
(3) Digits 2 and 3 identify the sub-system or LRU that is associated with the fault. The system identifier
codes for digits 2 and 3 are shown in the table below.
Sub-System/LRU Identifier Code

Entire IFES 00
AVOD 01
Broadcast audio/video 02
In-seat audio 03
In-seat video 04
Interactive 05
Overhead audio 06
Overhead video 07
Preview audio/video 08
PA audio 09
Power 10
PSS 11
Airshow/iXplor 12
Telephone 13
PA video 14
All audio/video 15
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Connectivity 16
Satellite television 17
ADB 25
ADR 26
AI 27
ASB 28
Camera 29
CCR 30
CP 31
Cradle 32
CRT Monitor 33
CT 34
DA 35
Data Load Port 36
DIU 37
DVDP/VCP/VTR 38
DVD-ROM/OML/CD-ROM 39
ES 40
FAX 41
FDB 42
FS 43
Handset 44
IPSC 45
Keyboard 46
LCD Monitor 47
ME 48
PCU 49
Power Supply 50
Printer 51
RJM 52
RJU 53
SATCOM 54
SC/SC-A 55
SCR 56
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SDU 57
SEB 58
Smoke Detector 59
SPM 60
SSB 61
TU 62
VDU 63
Video Projector 64
WDB 65
ZT 66
CIDS/PACI/PA AMP 67
TDL 68
ABU 69
Cell Modem 70
MS 71
Wireless Antenna Plug 72
ZIU 73
MCU 74
CRFMU 75
BC 76
ACU 77
BTSRFU 78
Antenna 79
WAP 80
ISPSS 81
AC OU 82
IUL 83
(4) Digits 4 and 5 identify the type of fault. The identifier codes for digits 4 and 5 are shown in the table
below.
Type of Fault Code

Bad 01
Bad audio 02
Bad interference 03
Bad power supply 04
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Type of Fault Code

Bad PLL 05
Bad seat memory 06
Bad seat video 07
Bad video 08
Broken/damaged 09
Channel locked 10
Column break 11
Complete failure 12
Communications error 13
Configuration error 14
Disconnected 15
Distorted 16
Functions slowly 17
Inoperative 18
Intermittent 19
Internal fault 20
Locks up 21
Malfunction 22
Missing 23
Needs adjustment/service 24
No response 25
Overheats 26
Pops circuit breaker 27
Poor quality 28
Software download error 29
Software upload error 30
Will not eject 31
Will not rewind 32
Will not stow 33
Will not turn off 34
Will not turn on 35
Display error 36
Faults 37
Hardware Faults 38
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Type of Fault Code

Reboot Error 39
GFI Detected on Port 40
Link Failure 41
BITE Failure 42
Mapping Fault 43
Network Fault 44
(5) Digits 6 thru 8 identify the location of the fault. The identifier codes for digits 6 thru 8 are shown in the
table below.
Location of Fault Code

Entire Aircraft 001
In all seats 002
Seat zone(s) 003
Seat column 004
Multiple seat groups 005
Seat group 006
First Class 007
Business Class 008
Economy Class 009
Cabin Workstation/Video Control Center 015
Cabin 016
Overhead 017
Flight deck crew rest 018
Cabin crew rest 019
EE-bay/IFEC 020
Remote Control Center 021
(6) The optional codes for digits 9 and 10 are sequence numbers used as necessary to avoid duplicating
Observed Fault Codes.
(7) List of Terms
This is a list of terms used throughout this manual:
(a) All Test - This type of test is done when selected from the Maintenance screen. This test causes
the system to run intrusive tests and report faults.
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(b) BITE - The term BITE is used to describe any function that is intended to systematically test and
report the operational status of the equipment.
(c) Cabin BITE Fault - This is a malfunction identified by the system BITE. The malfunction shows
as a Maintenance Message Description with a corresponding Maintenance Message Number
after the completion of a Quick Test or All Test.
(d) Continuous Monitoring - The system has hardware and software that continuously monitors
the system operation. LRU operation is checked in the background during normal operation.
Continuous monitoring does not cause interference with the normal operation of LRUs.
(e) Failure - This is the inability of the system or LRU to do its required function or functions due to
a performance deficiency that results in a malfunction.
(f) Fault - This is the symptom of a possible malfunction, incorrect operation, or incorrect condition
observed in the system.
(g) Fault Code - This is an alphanumeric code that identifies a Cabin BITE Fault or an Observed
Fault.
(h) Fault Description - This is a phrase used to describe a specific fault. For alert messages and
status messages, the fault description is the fault name.
(i) Fault Isolation - This is the systematic process used to identify a malfunctioning component of
the system and to do the actions necessary to repair the fault. Fault isolation and troubleshoot-
ing are equivalent terms.
(j) Maintenance Message Description - This is a message that gives a description of a fault. The
Maintenance Message shows.
(k) Observed Fault - This is a fault reported by the passengers or Cabin Crew.
(l) Quick Test - This type of test is done when selected from the Maintenance screen. This is a
means of continuous monitoring within a given time-frame. The results are shown.
(m) Seat Group - These are a group of seats that are serviced by one Seatbox.
(n) Seat Column - These are all seat boxes that are physically located on one port of a distribution
box.
(o) Seat Zone - These are all seat boxes that are serviced by one distribution box. This does not
mean a specific class or portion of a class.
**ON A/C 001-999
6. Special Tools, Fixtures, and Equipment
If special tools, fixtures, or equipment are used, a list is given.
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7. List of Abbreviations
TERM DEFINITION
© Copyright
A Ampere
ABU Audio Balancing Unit
AC Alternating Current
ACARS Aircraft Communications Addressing and Reporting
System
ACU Antenna Combiner Unit
ADB Area Distribution Box
ADC Air Data Computer
ADR AirNet DBS Receiver
ADS Aircraft Data System
AI Aircraft Interface
AMCU Advanced Master Control Unit
AMM Aircraft Maintenance Manual
AMP Ampere
ARINC Aeronautical Radio Incorporated
ASB Area Service Box
ATSU Air Traffic Services Unit
AVOD Audio Video On Demand
BA Broadband Antenna
BC Broadband Controller
BITE Built-In-Test Equipment
BTSRFU Base Transceiver Station Radio Frequency Unit
BUC Block Up Converter
CCR Credit Card Reader
CD Compact Disc
CD-ROM Compact Disc - Read Only Memory
CEC Cabin Equipment Center or Cabin Electronics
Compartment
CFDIU Centralized Fault Display Interface Unit
CIDS Cabin Intercommunication Data System
CIU Camera Interface Unit
CM Cell Modem
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TERM DEFINITION
CMC Central Maintenance Computer
CP Crew Panel
CPU Central Processing Unit
CRFMU Cellphone Radio Frequency Management Unit
CRT Cathode Ray Tube
CS Content Server
CT Crew Terminal
CWS Cabin Work Station
DA Disk Array
DART Data Analysis Reliability Tool
DC Direct Current
DIU Digital Interface Unit
DMM Digital Multimeter
DOM Digital Overhead Monitor
DR Document Request
DSP Digital Signal Processing
DTU Digital Tapping Unit
DVD Digital Video Disc
DVD-R Digital Video Disc - Recordable
DVD-ROM Digital Video Disc - Read Only Memory
DVDP DVD Player
ES Ethernet Switch
FAP Forward Attendant Panel or Flight Attendant Panel
FDB Floor Disconnect Box
FMS Flight Maintenance System
FS File Server
GCS Global Communications Suite
GFI Ground Fault Interrupter
HS High Speed
IFE In-Flight Entertainment
IFEC In-Flight Entertainment Center
IFES In-Flight Entertainment System
IN. Inch
IP Internet Protocol
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TERM DEFINITION
IPSC Integrated Passenger System Controller
IRS Inertial Reference System
IRU Inertial Reference Unit
ISPSS In-Seat Power Supply System
IUL In-Use Light
LCD Liquid Crystal Display
LCDM LCD Monitor
LED Light Emitting Diode
LOS Line-of-Sight
LRU Line Replaceable Unit
MCM Main Control Module
MCU Master Control Unit
ME Media Encoder
MHz Megahertz
MP Maintenance Procedures
MS Media Server or Military Standard
MTBF Mean Time Between Failure
NC Network Controller
NFC Near Field Communication
NO. Number
OEM Original Equipment Manufacturer
OM Overhead Monitor
OML On-Board Media Loader
OU Outlet Unit
OWD Open World Diode
PA Passenger Address
PACI Passenger Address Cabin Interphone
PAX Passenger
PCU Passenger Control Unit
PED Portable Electronic Device
PLL Phase-Locked Loop
PSS Passenger Service System
PSU Passenger Service Unit or Power Supply Unit
PVIS Passenger Video Information System
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TERM DEFINITION
RCC Remote Control Center
RF Radio Frequency or For Reference Purposes Only
RJM Remote Jack Module
RJU Remote Jack Unit
ROM Read Only Memory
RX Receive
SATCOM Satellite Communications
SB Service Bulletin
SC System Controller
SC-A System Controller-Audio
SCR Smart Card Reader
SDU Seat Display Unit or Smart Display Unit
SEB Seat Electronics Box
SPDB Secondary Power Distribution Box
SPM Seat Power Module
SSB System Setup Box
SWPM Standard Wiring Practices Manual
SYS System
TDL Terminal Data Loader
TU Tapping Unit
TX Transmit
U.S.A. United States of America
USB Universal Serial Bus
VCC Video Control Center
VCP Video Cassette Player
VCS Video Control Station
VDC Voltage Direct Current
VDU Video Distribution Unit
VTR Video Tape Reproducer
WAP Wireless Access Point
WDB Wall Disconnect Box
WSCU Wireless System Control Unit
ZIU Zone Interface Unit
ZT Zone Terminator
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This page lists the Service Bulletins incorporated into this manual.
SERVICE BULLETIN NO. REVISION INCORPORATION INCORPORATED BY

DATE
TL10997-44-001 01 Mar 24/21 Tech Pubs
S072721-HW 00 Jan 17/22 Tech Pubs
S072721-HW 01 No Effect Tech Pubs
T033419-SW 02 Jan 17/22 Tech Pubs
S112915-SW 06 Sep 26/22 Tech Pubs
S011621-HW 01 Sep 26/22 Tech Pubs
RDAA902619-01-44-01 01 Sep 26/22 Tech Pubs
RDAA902619-01-44-01 03 No Effect Tech Pubs
RDAA903258-01-44-01 02 Sep 26/22 Tech Pubs
RDAA903258-01-44-01 03 No Effect Tech Pubs
S032517-HW 01 Jan 16/24 Tech Pubs
T042322-HW 02 Jan 16/24 Tech Pubs
T062323-HW 00 Jan 16/24 Tech Pubs
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x
Chapter 44
Cabin Systems
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CHAPTER 44
CABIN SYSTEMS
TABLE OF CONTENTS
SUBJECT CH/SE/SU PAGE
IN-FLIGHT ENTERTAINMENT SYSTEM 44-21-00

IN-FLIGHT ENTERTAINMENT SYSTEM 44-21-00
Fault Isolation Procedure 1
Task 44-21-00-811-801 No Data from PVIS 1
Task 44-21-00-811-802 No Data from Keyboard 5
Task 44-21-00-811-803 No Data from CIDS Director 8
Task 44-21-00-811-804 No Data from CMC 12
Task 44-21-00-811-805 No Data from Handset 15
Task 44-21-00-811-806 Handset Over-Temperature 19
Condition Detected
Task 44-21-00-811-807 Handset Voltage Level Outside 22
Normal Operating Range
Task 44-21-00-812-840 Handset Touchscreen is Not 25
Responding
Task 44-21-00-812-899 Handset Critically High Tem- 27
perature Condition Detected
Task 44-21-00-812-841 Handset Memory Write Failure 30
Task 44-21-00-812-842 Handset Memory Read Failure 32
Task 44-21-00-811-809 Handset Hard Disk Full 34
Task 44-21-00-811-810 No Data from ACARS 36
Task 44-21-00-811-811 No Data from FMS 39
Task 44-21-00-811-812 No Data from ADS 42
Task 44-21-00-811-813 No Data from ADIRU_IRS 45
Task 44-21-00-811-814 No Data from SATCOM 48
Task 44-21-00-811-815 No Data from ADC 51
Task 44-21-00-811-816 No Data from FS 54
Task 44-21-00-811-817 FS Over-Temperature Condi- 59
tion Detected
Task 44-21-00-811-818 FS Fan Failure 62
Task 44-21-00-811-819 Probable Broken FS Wire to a 65
Seat Column
Task 44-21-00-811-820 LRU (FS) Missing 68
Task 44-21-00-812-843 FS Low-Temperature Condi- 71
tion Detected
Task 44-21-00-812-844 FS Voltage Level Outside Nor- 74
mal Operating Range
Task 44-21-00-811-821 FS Network Connection Failure 76
Task 44-21-00-811-822 FS Redundant Path Activated 79
Task 44-21-00-811-823 FS BITE Database is Not In- 81
stalled
Task 44-21-00-811-824 FS Flash Memory Failure 83
Task 44-21-00-812-845 FS Memory Write Failure 85
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Task 44-21-00-812-846 FS Memory Read Failure 87

Task 44-21-00-812-958 FS Hard Drive Read Error 89
Task 44-21-00-811-825 FS Compact Flash is Full 91
Task 44-21-00-811-826 FS Compact Flash Memory 93
Failure
Task 44-21-00-811-827 FS Hard Drive Failure 95
Task 44-21-00-812-847 Memory Device Not Mounted 97
on FS
Task 44-21-00-812-848 FS Reports One or More Pay- 99
ment Files Not Offloaded
Task 44-21-00-811-828 FS with an Invalid IP Address 101
Task 44-21-00-811-829 FS Quantity of LRUs Detected 104
Differs from Quantity Configured
Task 44-21-00-812-849 FS Media Index Error 107
Task 44-21-00-811-830 No Data from CP 109
Task 44-21-00-812-960 CP Input Power Supplied is 113
Outside Normal Operating Range
Task 44-21-00-812-916 CP Unable to Detect Touch- 115
screen Calibration Data
Task 44-21-00-812-901 No Data from ADB 117
Task 44-21-00-811-832 Probable Broken ADB Wire to 121
a Seat Column
Task 44-21-00-811-833 Unconfigured Seatbox De- 124
tected by ADB
Task 44-21-00-811-834 ADB Network Connection Fail- 127
ure
Task 44-21-00-811-835 ADB Redundant Path Acti- 130
vated
Task 44-21-00-811-836 ADB Redundant Cable Instal- 132
lation Failure
Task 44-21-00-811-837 ADB with an Invalid IP Address 134
Task 44-21-00-811-838 ADB Quantity of LRUs De- 137
tected Differs from Quantity Configured
Task 44-21-00-811-839 No Data from SDU 140
Task 44-21-00-811-840 SDU Fan Failure 145
Task 44-21-00-812-851 SDU Backlight Failure 148
Task 44-21-00-811-841 SDU Detects Overcurrent Con- 150
dition on One or More USB Ports
Task 44-21-00-812-852 SDU Backlight Sensor Degra- 155
dation Detected
Task 44-21-00-811-842 SDU Hard Drive Write Failure 157
Task 44-21-00-811-843 SDU Hard Drive Read Failure 159
Task 44-21-00-811-844 SDU Hard Drive Failure 161
Task 44-21-00-812-853 SDU Backlight Failure 163
Task 44-21-00-811-845 SDU Failed to Load DSP Soft- 166
ware
Task 44-21-00-811-851 SDU with an Invalid IP Address 168
Task 44-21-00-811-846 SDU Over-Temperature Condi- 170
tion Detected
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Task 44-21-00-811-847 SDU Input Power Supplied is 173

Task 44-21-00-812-854 SDU Network Connection Fail- 176
ure
Task 44-21-00-811-848 SDU Redundant Path Acti- 179
vated
Task 44-21-00-812-902 SDU Touchscreen is Not Re- 181
sponding
Task 44-21-00-812-903 SDU Critically High Tempera- 184
ture Condition Detected
Task 44-21-00-812-855 SDU Internal Memory Failure 187
Task 44-21-00-812-856 SDU Memory Read Failure 189
Task 44-21-00-811-850 SDU Hard Disk Full 191
Task 44-21-00-812-857 SDU Redundant Cable Instal- 193
lation Failure
Task 44-21-00-811-852 No Data from TU 195
Task 44-21-00-811-853 TU with an Invalid IP Address 199
Task 44-21-00-812-858 DTU Input Power Dropped Be- 201
low Normal Operating Range
Task 44-21-00-812-859 TU Network Connection Fail- 204
ure
Task 44-21-00-812-860 TU Network Speed Degraded 206
Task 44-21-00-812-861 TU Primary Network Path In- 208
terrupted - Redundant Path Activated
Task 44-21-00-811-854 TU Redundant Cable Installa- 210
tion Failure
Task 44-21-00-811-855 TU Quantity of LRUs Detected 212
Task 44-21-00-811-856 No Data from PSU 214
Task 44-21-00-811-857 PSU Over-Temperature 217
Task 44-21-00-811-858 PSU Output Power is Over 220
Voltage
Task 44-21-00-811-859 PSU Output Power is Under 223
Voltage
Task 44-21-00-811-860 PSU Overcurrent 226
Task 44-21-00-811-861 PSU Shut Down Power to An- 229
tenna
Task 44-21-00-811-862 No Data from ME 232
Task 44-21-00-812-917 No Data from PCU 236
Task 44-21-00-811-876 No Data from Seatbox 240
Task 44-21-00-811-864 Probable Broken Seatbox Wire 246
to a Seat Column
Task 44-21-00-811-865 LRU (Seatbox) Missing 249
Task 44-21-00-811-866 Seatbox Redundant Path Acti- 252
vated
Task 44-21-00-811-867 Seatbox Detects Overcurrent 254
Condition on One or More USB Ports
Task 44-21-00-811-868 Seatbox Hard Drive Write Fail- 259
ure
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Task 44-21-00-811-869 Seatbox Hard Drive Read Fail- 261

ure
Task 44-21-00-811-870 Seatbox Hard Drive Failure 263
Task 44-21-00-811-871 Seatbox Failed to Load DSP 265
Software
Task 44-21-00-811-872 Seatbox Redundant Cable In- 267
stallation Failure
Task 44-21-00-811-873 Seatbox with an Invalid IP Ad- 269
dress
Task 44-21-00-811-874 Seatbox Memory Read Failure 272
Task 44-21-00-811-875 Seatbox Quantity of LRUs De- 274
Task 44-21-00-812-862 Seatbox Error with Connection 276
to Seats LCDM Display
Task 44-21-00-811-879 Seatbox Voltage Level Outside 279
Normal Operating Range
Task 44-21-00-811-880 Seatbox Network Connection 282
Failure
Task 44-21-00-812-863 Seatbox Memory Write Failure 284
Task 44-21-00-811-878 Seatbox Over-Temperature 286
Condition Detected
Task 44-21-00-812-904 Seatbox Network Speed De- 289
graded
Task 44-21-00-812-905 SEB Critically High Tempera- 291
Task 44-21-00-811-881 No Data from FDB 294
Task 44-21-00-811-882 Probable Broken FDB Wire to 298
a Seat Column
Task 44-21-00-811-883 LRU (FDB) Missing 301
Task 44-21-00-812-864 FDB Network Connection Fail- 304
ure
Task 44-21-00-811-884 FDB Redundant Path Activated 307
Task 44-21-00-811-885 FDB Redundant Cable Instal- 309
lation Failure
Task 44-21-00-811-886 FDB with an Invalid IP Address 311
Task 44-21-00-811-887 FDB Quantity of LRUs De- 313
Task 44-21-00-811-888 No Data from ES 315
Task 44-21-00-812-906 No Data from ACIDS 319
Task 44-21-00-811-889 No Data from CIDS Director 321
Task 44-21-00-811-890 No Data from ADIRU_ADR 324
Task 44-21-00-811-891 No Data from CFDIU 327
Task 44-21-00-811-892 No Data from AI 330
Task 44-21-00-811-893 AI BITE Database is Not In- 334
stalled
Task 44-21-00-811-894 AI Compact Flash is Full 336
Task 44-21-00-811-901 AI One or More Payment Files 338
has Not Successfully Offloaded
Task 44-21-00-811-895 No Data from AI HC11 340
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Task 44-21-00-811-896 AI ARINC 429 Loopback Fail- 342

ure
Task 44-21-00-811-897 AI ARINC 485 Loopback Fail- 344
ure
Task 44-21-00-811-898 AI Media Decoding Failure 346
Task 44-21-00-811-899 AI Network Connection Failure 349
Task 44-21-00-812-927 Aircraft Bus Data to Populate 351
ARINC 763 APS MIB is Invalid or Shows Errors
Task 44-21-00-812-865 MPDS Link between AI and 354
SDU/Bearer Indicates a Problem
Task 44-21-00-812-928 AI Remote Gateway SW Com- 356
ponent of eXPhone is Failing
Task 44-21-00-812-929 AI Control Server SW Compo- 359
nent of eXPhone is Failing
Task 44-21-00-812-930 AI BTS is Not Communicating 362
or is Reporting a Fault
Task 44-21-00-812-931 AI Control Server SW Compo- 364
Task 44-21-00-812-932 AI eXPhone SW is Reporting 367
Connectivity Loss with Ground Network
Task 44-21-00-812-866 AI Data3 Link between AI and 369
Task 44-21-00-812-933 AI RIAS Process Died or Dis- 371
connected from the eXPhone Control Server
Task 44-21-00-811-900 AI EE Rack Fan Failure 373
Task 44-21-00-812-907 AI Hard Drive Failure 375
Task 44-21-00-811-902 AI Quantity of LRUs Detected 377
Task 44-21-00-812-934 AI Over-Temperature Condi- 380
tion Detected
Task 44-21-00-812-935 AI Network Connection Failure 383
Task 44-21-00-812-936 AI Network Speed Degraded 386
Task 44-21-00-812-946 PIC Power Controller (internal) 389
Over-Temperature Condition Detected
Port @PARAM1 Power Disabled
Critical Over-Temperature Condition Detected
Task 44-21-00-812-949 Power to High Power USB 398
Ports have been Disabled due to Lost Communication
with the PIC Power Controller (internal)
Task 44-21-00-812-961 PIC AC Power Failure 400
GFI Condition Detected
Port @PARAM1 Over Current Warning Condition
Port @PARAM1 Under Voltage Warning Condition
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Power to USB Port has been Disabled due to an Over
Voltage Condition
Port @PARAM1 Over Voltage Warning Condition
Power to USB Port has been Disabled due to an Over
Current Condition
Power to USB Port has been Disabled due to an Under
Voltage Condition
Task 44-21-00-811-903 No Data from SPM 422
Task 44-21-00-811-904 SPM Reports with Miniloader 427
Component Only
Task 44-21-00-811-905 SPM AS1 PS1 Fail 429
Task 44-21-00-811-906 SPM AST P2 Failure 431
Task 44-21-00-811-907 SPM AST Current Limit A 433
Task 44-21-00-811-908 SPM AST Current Limit B 436
Task 44-21-00-811-909 SPM AST Current Limit C 439
Task 44-21-00-811-910 SPM AST Current Limit D 442
Task 44-21-00-811-911 SPM AST In Use A Failure 445
Task 44-21-00-811-912 SPM AST In Use B Failure 451
Task 44-21-00-811-913 SPM AST DC Tolerance Fail- 457
ure
Task 44-21-00-811-914 No Data from CT 459
Task 44-21-00-811-915 CT Fan Failure 464
Task 44-21-00-812-867 CT Backlight Failure 466
Task 44-21-00-811-920 CT Network Connection Fail- 468
ure on Port
Task 44-21-00-811-921 CT Primary Network Path In- 471
Task 44-21-00-812-868 CT Backlight Sensor Degrada- 473
tion Detected
Task 44-21-00-812-915 CT Unable to Detect Touch- 475
screen Calibration Data
Task 44-21-00-811-922 CT Redundant Cable Installa- 477
tion Failed
Task 44-21-00-811-917 CT Backlight Failure 479
Task 44-21-00-811-918 CT Over-Temperature Condi- 481
tion Detected
Task 44-21-00-811-919 CT Voltage Level Outside Nor- 484
mal Operating Range
Task 44-21-00-812-869 CT Detects Overcurrent Con- 487
dition on One or More USB Ports
Task 44-21-00-812-908 CT Critically High Temperature 489
Condition Detected
Task 44-21-00-812-870 CT Memory Write Failure 492
Task 44-21-00-812-871 CT Memory Read Failure 494
Task 44-21-00-812-872 CT Hard Drive Write Error 496
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Task 44-21-00-812-873 CT Hard Drive Read Error 498

Task 44-21-00-811-923 No Data from MS 500
Task 44-21-00-811-924 MS Fan Failure 504
Task 44-21-00-811-925 MS Reports Data Content Not 507
Identical on all DAs
Task 44-21-00-811-926 MS Reports Communication 510
Failure to DA Fiber Optic Port
Task 44-21-00-811-927 MS Fiber Channel Port Failure 513
Task 44-21-00-811-928 MS Fiber Channel Switch Fail- 516
ure
Task 44-21-00-811-929 No Data from DA 519
Task 44-21-00-811-930 DA Fan Failure 523
Task 44-21-00-811-931 DA Hard Drive Write Failure 527
Task 44-21-00-811-932 DA Hard Drive Read Failure 530
Task 44-21-00-811-933 DA Hard Drive Failure 533
Task 44-21-00-811-934 DA Fiber Channel Port Failure 536
Task 44-21-00-811-935 DA Fiber Channel Switch Fail- 539
ure
Task 44-21-00-811-936 No Data from LCD Monitor 543
Task 44-21-00-812-874 LCD Monitor Backlight Failure 546
Task 44-21-00-812-875 LCD Monitor Backlight Failure 549
Task 44-21-00-811-937 No Data from OM 552
Task 44-21-00-812-937 LCD Monitor Power Failed 557
Task 44-21-00-811-939 OM Over-Temperature Condi- 559
tion Detected
Task 44-21-00-812-876 OM Backlight Failure 562
Task 44-21-00-811-940 OM Voltage Level Outside Nor- 564
mal Operating Range
Task 44-21-00-812-877 OM Network Connection Fail- 566
ure
Task 44-21-00-811-941 OM Redundant Path Activated 568
Task 44-21-00-812-909 OM Critically High Tempera- 570
Task 44-21-00-812-878 OM Redundant Cable Installa- 573
tion Failed
Task 44-21-00-812-879 OM with an Invalid IP Address 576
Task 44-21-00-811-944 No Data from IRU 578
Task 44-21-00-811-945 No Data from IPSC/WSCU 581
Task 44-21-00-811-946 IPSC Battery Gauge Calibra- 585
tion Lost
Task 44-21-00-811-947 Under Voltage Condition IPSC 587
Battery Not Charging
Task 44-21-00-811-948 No Communication IPSC Bat- 590
tery Not Charging
Task 44-21-00-811-949 IPSC Battery Not Charging 593
Failure
Task 44-21-00-811-950 IPSC Gauge Recovery Shut- 596
down Started
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Task 44-21-00-811-951 IPSC/WSCU Over-Tempera- 598

Task 44-21-00-811-952 IPSC/WSCU Voltage Level 601
Task 44-21-00-812-880 IPSC Touchscreen is Not Re- 604
sponding
Task 44-21-00-812-910 IPSC Critically High Tempera- 606
ture Detected
Task 44-21-00-812-881 IPSC/WSCU Memory Write 609
Failure
Task 44-21-00-812-882 IPSC Memory Read Failure 611
on IPSC/WSCU
Task 44-21-00-811-955 No Data from IPSC/WSCU 615
Cradle
Task 44-21-00-812-918 No Data from WAP 619
Task 44-21-00-812-919 WAP Over-Temperature Con- 622
dition Detected
Task 44-21-00-812-920 WAP Low-Temperature Condi- 625
tion Detected
Task 44-21-00-812-921 WAP Network Connection Fail- 628
ure
Task 44-21-00-812-922 WAP Network Speed De- 631
graded
Task 44-21-00-812-923 WAP Primary Network Path In- 634
Task 44-21-00-812-924 WAP Internal Memory Failure 636
Task 44-21-00-812-925 WAP Redundant Cable Instal- 638
lation Failure
Task 44-21-00-811-957 No Data from DVD 641
Task 44-21-00-811-958 No Data from OWD 645
Task 44-21-00-811-959 No Data from Cell Modem 648
Task 44-21-00-811-960 No Data from ATSU 656
Task 44-21-00-811-961 No Data from Printer 659
Task 44-21-00-811-962 Printer Out of Paper or Door 663
Open
Task 44-21-00-811-963 No Data from CCR 666
Task 44-21-00-811-964 No Data from OML 669
Task 44-21-00-811-965 No Data from CS 673
Task 44-21-00-811-966 CS Over-Temperature Condi- 677
tion Detected
Task 44-21-00-811-967 CS Low-Temperature Condi- 680
tion Detected
Task 44-21-00-811-968 CS Voltage Level Outside Nor- 683
mal Operating Range
Task 44-21-00-812-885 CS Laser Power Degraded 685
Failure
Task 44-21-00-811-969 CS BITE Database is Not In- 688
stalled
.
EFF: EMIRATES A380
001-999
44 - CONTENTS
Page TOC-8
Jan 16/24
Document Number
3000238

Task 44-21-00-811-970 CS Flash Memory Failure 690

Task 44-21-00-811-971 CS Memory Write Failure 693
Task 44-21-00-811-972 CS Memory Read Failure 696
Task 44-21-00-812-959 CS Hard Drive Read Error 699
Task 44-21-00-811-973 CS Compact Flash Memory 701
Failure
Task 44-21-00-812-886 CS Hard Drive Failure 704
on CS
Task 44-21-00-811-975 CS Spare Discrete Does Not 709
Match
Task 44-21-00-811-976 CS Application Quota Ex- 712
ceeded
Task 44-21-00-812-887 CS Media Index Error 714
Task 44-21-00-811-978 CS Fan Failure 720
Task 44-21-00-811-979 CS Reports Data Content Not 722
Identical on all DAs
Task 44-21-00-811-980 CS Reports Communication 725
Failure to DA Fiber Optic Port
Task 44-21-00-811-982 CS (Disk Array) Hard Drive 730
Read Failure
Task 44-21-00-811-983 CS (Disk Array) Hard Drive 732
Failure
Task 44-21-00-811-984 CS Fiber Channel Switch Fail- 734
ure
Task 44-21-00-811-985 No Data from BC 736
Task 44-21-00-811-986 BC BITE Database is Not In- 740
stalled
Task 44-21-00-812-888 BC Over-Temperature Condi- 742
tion Detected
Task 44-21-00-812-938 BC Aircraft Bus Data to Popu- 745
late ARINC 763 APS MIB is Invalid or Shows Errors
Task 44-21-00-812-939 BC BTS is Not Communicating 747
or is Reporting a Fault
Task 44-21-00-811-988 BC Reports Control Server 749
Failure
Task 44-21-00-812-940 BC CRFMU Component of eX- 751
Phone is Failing
Task 44-21-00-812-941 BC CRFMU Component of eX- 753
Phone is Failing
Task 44-21-00-812-942 BC eXPhone SW is Reporting 755
Connectivity Loss with Ground Network
Task 44-21-00-812-943 BC Data3 Link Between AI and 758
Task 44-21-00-812-944 BC RIAS Process Died or Dis- 760
connected from the eXPhone Control Server
.
EFF: EMIRATES A380
001-999
44 - CONTENTS
Page TOC-9
Jan 16/24
Document Number
3000238

Task 44-21-00-811-989 BC Over-Temperature Condi- 762

tion Detected
Task 44-21-00-811-990 BC Fan Failure 765
Task 44-21-00-811-991 BC Low-Temperature Condi- 768
tion Detected
Task 44-21-00-811-992 BC Network Connection Fail- 771
ure
Task 44-21-00-811-993 BC Memory Write Failure 774
Task 44-21-00-812-912 BC Hard Drive Failure 776
Task 44-21-00-812-890 BC Quantity of LRUs Detected 778
Task 44-21-00-811-995 BC eXConnect Modem Com- 781
munication Failure
Task 44-21-00-811-996 BC eXConnect Modem System 783
Failure
Task 44-21-00-812-913 BC Control Server SW compo- 785
Task 44-21-00-811-997 No Data from Antenna 787
Task 44-21-00-811-998 BC to Antenna Ethernet Packet 790
Loss/Comms Issue
Task 44-21-00-811-999 Antenna is Stuck or Malfunc- 793
tioning
Task 44-21-00-812-801 Antenna in Warning State 795
Task 44-21-00-812-802 Antenna in Error State 797
Task 44-21-00-812-803 Antenna DSP Failure 799
Task 44-21-00-812-804 Antenna ACU Failure 800
Task 44-21-00-812-805 Antenna RX Failure 802
Task 44-21-00-812-806 Antenna TX Failure 805
Task 44-21-00-812-807 Antenna Power Module Failure 808
(Current Test)
Task 44-21-00-812-808 Antenna Power Module Failure 810
(Voltage Test)
Task 44-21-00-812-809 Antenna Temperature Failure 812
Task 44-21-00-812-810 Antenna System Configuration 814
Failure
Task 44-21-00-812-811 Antenna System Version Fail- 816
ure
Task 44-21-00-812-812 Antenna Communication Mod- 818
ule Failure
Task 44-21-00-812-813 Antenna System Heater Fail- 820
ure
Task 44-21-00-812-814 Antenna 10 MHz Reference 821
Signal Failure
Task 44-21-00-812-815 Antenna Power Supply Failure 823
Task 44-21-00-812-816 Antenna Power Supply Failure 825
Task 44-21-00-812-817 Antenna Resistance Value is 827
Not within Limits
Task 44-21-00-812-818 Antenna Lower than Expected 828
Voltage
.
EFF: EMIRATES A380
001-999
44 - CONTENTS
Page TOC-10
Jan 16/24
Document Number
3000238

Task 44-21-00-812-819 Antenna Detects High Current 830

in MCM Module
Task 44-21-00-812-820 Antenna Detects Low Current 832
in MCM Module
Task 44-21-00-812-821 Antenna RX High Current 834
Task 44-21-00-812-822 Antenna RX Low Current 836
Task 44-21-00-812-823 Antenna TX High Current 838
Task 44-21-00-812-824 Antenna TX Low Current 840
Task 44-21-00-812-926 Antenna LRU Unable to Lock 842
onto a Reference Signal
Task 44-21-00-812-825 Antenna ACU Failure 844
Task 44-21-00-812-826 GCS Antenna Reports Block 846
Up Converter is Over-Temperature
Task 44-21-00-812-827 No Data from NC 848
Task 44-21-00-812-828 NC Over-Temperature Condi- 852
tion Detected
Task 44-21-00-812-829 NC Low-Temperature Condi- 855
tion Detected
Task 44-21-00-812-891 NC Input Power Supplied is 858
Task 44-21-00-812-830 NC BITE Database is Not In- 861
stalled
Task 44-21-00-812-893 NC Internal Fault (Memory Ac- 863
cess Failure)
Task 44-21-00-812-894 NC Internal Memory Failure 865
Task 44-21-00-812-895 NC Usage of Compact Flash is 867
Full
Task 44-21-00-812-831 NC Hard Drive Failure 870
Task 44-21-00-812-834 NC Reports One or More Pay- 873
ment Files Not Offloaded
Task 44-21-00-812-835 NC Quantity of LRUs Detected 875
Task 44-21-00-812-836 No Data from NC_AM35X 878
Task 44-21-00-812-837 NC Network Connection Fail- 880
ure
Task 44-21-00-812-896 NC Network Speed Degraded 884
Task 44-21-00-812-839 No Data from NFC 888
Task 44-21-00-812-957 Communication to the Power 892
Jack has been Lost
Task 44-21-00-812-945 Power to Port has been Dis- 894
abled due to an Over Voltage Condition
Task 44-21-00-812-914 No Data from USB Hub 897
Task 44-21-00-810-801 Unable to Power On IFE 902
Task 44-21-00-810-802 PA Audio Malfunction in Entire 905
Aircraft
Task 44-21-00-810-803 LRU Power Failure 907
Task 44-21-00-810-804 LRU Power Malfunction in 909
CWS/VCC
.
EFF: EMIRATES A380
001-999
44 - CONTENTS
Page TOC-11
Jan 16/24
Document Number
3000238


Cabin and Overhead
EE-Bay/IFEC/CEC
RCC
Task 44-21-00-810-808 Airshow Malfunction 925
Task 44-21-00-810-809 Malfunction in Multiple Seat 927
Groups
Task 44-21-00-810-810 No Communication/No Data 930
Detected For an LRU
Task 44-21-00-810-811 No Communication/No Data 932
Detected For an LRU with Redundant LRU(s) Installed
Task 44-21-00-810-824 No Internet Connectivity (Sys- 935
tem INOP)
Task 44-21-00-810-812 CP Locks Up Malfunction 939
Task 44-21-00-810-813 Control Panel Malfunction 941
Task 44-21-00-810-814 CT Locks Up Malfunction 943
Task 44-21-00-810-816 FS LED Status Indicator Error 945
Task 44-21-00-810-817 SDU Credit Card Reader 948
(CCR) Malfunction
Task 44-21-00-810-819 BC Modem Receive Status 950
Failure
Task 44-21-00-810-825 WAP LED Status Indicator Er- 954
ror
Task 44-21-00-810-823 AC OU Malfunction 956
.
EFF: EMIRATES A380
001-999
44 - CONTENTS
Page TOC-12
Jan 16/24
Document Number
3000238

CHAPTER 44
CABIN SYSTEMS
LIST OF EFFECTIVE PAGES
SUBJECT PAGE DATE SUBJECT PAGE DATE
Title Page R T-1 Jan 16/24 Table of Contents R TOC-1 Jan 16/24
R T-2 Jan 16/24 R TOC-2 Jan 16/24
R TOC-3 Jan 16/24
Effectivity Cross-Ref EFF-1 Apr 12/23 R TOC-4 Jan 16/24
EFF-2 Apr 12/23 R TOC-5 Jan 16/24
EFF-3 Apr 12/23 R TOC-6 Jan 16/24
EFF-4 Apr 12/23 R TOC-7 Jan 16/24
R TOC-8 Jan 16/24
Transmittal Letter R TL-1 Jan 16/24 R TOC-9 Jan 16/24
R TL-2 Jan 16/24 R TOC-10 Jan 16/24
R TOC-11 Jan 16/24
Highlights R HLTS-1 Jan 16/24 R TOC-12 Jan 16/24
R HLTS-2 Jan 16/24
R HLTS-3 Jan 16/24 List of Effective Pages R LEP-1 Jan 16/24
R HLTS-4 Jan 16/24 R LEP-2 Jan 16/24
R LEP-5 Jan 16/24
Record of Revisions R RR-1 Jan 16/24 R LEP-6 Jan 16/24
R RR-2 Jan 16/24 R LEP-7 Jan 16/24
R LEP-8 Jan 16/24
Record of Temporary R LEP-9 Jan 16/24
Revisions TR-1 Mar 24/21 R LEP-10 Jan 16/24
TR-2 Mar 24/21 R LEP-11 Jan 16/24
R LEP-12 Jan 16/24
Introduction INTRO-1 Apr 12/23
INTRO-2 Apr 12/23 Fault Isolation
INTRO-3 Apr 12/23 Procedure 1 Apr 12/23
INTRO-4 Apr 12/23 2 Apr 12/23
INTRO-5 Apr 12/23 3 Apr 12/23
INTRO-6 Apr 12/23 4 Apr 12/23
INTRO-7 Apr 12/23 5 Apr 12/23
INTRO-8 Apr 12/23 6 Apr 12/23
INTRO-9 Apr 12/23 7 Apr 12/23
INTRO-10 Apr 12/23 8 Apr 12/23
INTRO-11 Apr 12/23 9 Apr 12/23
INTRO-12 Apr 12/23 10 Apr 12/23
11 Apr 12/23
Service Bulletin List R SB-1 Jan 16/24 12 Apr 12/23
R SB-2 Jan 16/24 13 Apr 12/23
14 Apr 12/23

.
EFF: EMIRATES A380
001-999
44 - LEP
Page LEP-1
Jan 16/24
Document Number
3000238


15 Apr 12/23 63 Apr 12/23
16 Apr 12/23 64 Apr 12/23
17 Apr 12/23 65 Apr 12/23
18 Apr 12/23 66 Apr 12/23
19 Sep 26/22 67 Apr 12/23
20 Sep 26/22 68 Apr 12/23
21 Sep 26/22 69 Apr 12/23
22 Sep 26/22 70 Apr 12/23
23 Sep 26/22 R 71 Jan 16/24
24 Sep 26/22 R 72 Jan 16/24
25 Sep 26/22 R 73 Jan 16/24
26 Sep 26/22 R 74 Jan 16/24
27 Sep 26/22 R 75 Jan 16/24
28 Sep 26/22 76 Apr 12/23
29 Sep 26/22 77 Apr 12/23
30 Sep 26/22 78 Apr 12/23
31 Sep 26/22 79 Apr 12/23
32 Apr 12/23 80 Apr 12/23
33 Apr 12/23 R 81 Jan 16/24
34 Sep 26/22 R 82 Jan 16/24
35 Sep 26/22 R 83 Jan 16/24
36 Apr 12/23 R 84 Jan 16/24
37 Apr 12/23 R 85 Jan 16/24
38 Apr 12/23 R 86 Jan 16/24
39 Apr 12/23 R 87 Jan 16/24
40 Apr 12/23 R 88 Jan 16/24
41 Apr 12/23 R 89 Jan 16/24
42 Apr 12/23 R 90 Jan 16/24
43 Apr 12/23 91 Apr 12/23
44 Apr 12/23 92 Apr 12/23
45 Apr 12/23 93 Apr 12/23
46 Apr 12/23 94 Apr 12/23
47 Apr 12/23 95 Apr 12/23
48 Apr 12/23 96 Apr 12/23
49 Apr 12/23 R 97 Jan 16/24
50 Apr 12/23 R 98 Jan 16/24
51 Apr 12/23 R 99 Jan 16/24
52 Apr 12/23 R 100 Jan 16/24
53 Apr 12/23 R 101 Jan 16/24
54 Apr 12/23 R 102 Jan 16/24
55 Apr 12/23 R 103 Jan 16/24
56 Apr 12/23 R 104 Jan 16/24
57 Apr 12/23 R 105 Jan 16/24
58 Apr 12/23 R 106 Jan 16/24
R 59 Jan 16/24 R 107 Jan 16/24
R 60 Jan 16/24 R 108 Jan 16/24
R 61 Jan 16/24 R 109 Jan 16/24
62 Apr 12/23 R 110 Jan 16/24
.
EFF: EMIRATES A380
001-999
44 - LEP
Page LEP-2
Jan 16/24
Document Number
3000238


R 111 Jan 16/24 159 Apr 12/23
R 112 Jan 16/24 160 Apr 12/23
N 113 Jan 16/24 161 Apr 12/23
N 114 Jan 16/24 162 Apr 12/23
115 Apr 12/23 163 Apr 12/23
116 Apr 12/23 164 Apr 12/23
117 Apr 12/23 165 Apr 12/23
118 Apr 12/23 166 Apr 12/23
119 Apr 12/23 167 Apr 12/23
120 Apr 12/23 168 Apr 12/23
121 Apr 12/23 169 Apr 12/23
122 Apr 12/23 170 Sep 26/22
123 Apr 12/23 171 Sep 26/22
124 Apr 12/23 172 Sep 26/22
125 Apr 12/23 173 Sep 26/22
126 Apr 12/23 174 Sep 26/22
R 127 Jan 16/24 175 Sep 26/22
R 128 Jan 16/24 176 Apr 12/23
R 129 Jan 16/24 177 Apr 12/23
130 Apr 12/23 178 Apr 12/23
131 Apr 12/23 179 Apr 12/23
R 132 Jan 16/24 180 Apr 12/23
R 133 Jan 16/24 181 Sep 26/22
R 134 Jan 16/24 182 Sep 26/22
R 135 Jan 16/24 183 Sep 26/22
R 136 Jan 16/24 184 Sep 26/22
R 137 Jan 16/24 185 Sep 26/22
R 138 Jan 16/24 186 Sep 26/22
R 139 Jan 16/24 187 Sep 26/22
R 140 Jan 16/24 188 Sep 26/22
R 141 Jan 16/24 189 Sep 26/22
R 142 Jan 16/24 190 Sep 26/22
R 143 Jan 16/24 191 Sep 26/22
R 144 Jan 16/24 192 Sep 26/22
145 Apr 12/23 R 193 Jan 16/24
146 Apr 12/23 R 194 Jan 16/24
147 Apr 12/23 195 Apr 12/23
148 Apr 12/23 196 Apr 12/23
149 Apr 12/23 197 Apr 12/23
150 Sep 26/22 198 Apr 12/23
151 Sep 26/22 199 Apr 12/23
152 Sep 26/22 200 Apr 12/23
153 Sep 26/22 201 Sep 26/22
154 Sep 26/22 202 Sep 26/22
155 Apr 12/23 203 Sep 26/22
156 Apr 12/23 204 Apr 12/23
157 Apr 12/23 205 Apr 12/23
158 Apr 12/23 206 Apr 12/23
.
EFF: EMIRATES A380
001-999
44 - LEP
Page LEP-3
Jan 16/24
Document Number
3000238


207 Apr 12/23 255 Apr 12/23
208 Apr 12/23 256 Apr 12/23
209 Apr 12/23 257 Apr 12/23
R 210 Jan 16/24 258 Apr 12/23
R 211 Jan 16/24 259 Apr 12/23
R 212 Jan 16/24 260 Apr 12/23
R 213 Jan 16/24 261 Apr 12/23
R 214 Jan 16/24 262 Apr 12/23
R 215 Jan 16/24 263 Sep 26/22
R 216 Jan 16/24 264 Sep 26/22
R 217 Jan 16/24 265 Sep 26/22
R 218 Jan 16/24 266 Sep 26/22
R 219 Jan 16/24 267 Apr 12/23
R 220 Jan 16/24 268 Apr 12/23
R 221 Jan 16/24 R 269 Jan 16/24
R 222 Jan 16/24 R 270 Jan 16/24
R 223 Jan 16/24 R 271 Jan 16/24
R 224 Jan 16/24 272 Sep 26/22
R 225 Jan 16/24 273 Sep 26/22
R 226 Jan 16/24 R 274 Jan 16/24
R 227 Jan 16/24 R 275 Jan 16/24
R 228 Jan 16/24 276 Apr 12/23
R 229 Jan 16/24 277 Apr 12/23
R 230 Jan 16/24 278 Apr 12/23
R 231 Jan 16/24 R 279 Jan 16/24
R 232 Jan 16/24 R 280 Jan 16/24
R 233 Jan 16/24 R 281 Jan 16/24
R 234 Jan 16/24 R 282 Jan 16/24
R 235 Jan 16/24 R 283 Jan 16/24
R 236 Jan 16/24 R 284 Jan 16/24
R 237 Jan 16/24 R 285 Jan 16/24
R 238 Jan 16/24 R 286 Jan 16/24
R 239 Jan 16/24 R 287 Jan 16/24
240 Apr 12/23 R 288 Jan 16/24
241 Apr 12/23 R 289 Jan 16/24
242 Apr 12/23 R 290 Jan 16/24
243 Apr 12/23 R 291 Jan 16/24
244 Apr 12/23 R 292 Jan 16/24
245 Apr 12/23 R 293 Jan 16/24
246 Apr 12/23 294 Apr 12/23
247 Apr 12/23 295 Apr 12/23
248 Apr 12/23 296 Apr 12/23
249 Apr 12/23 297 Apr 12/23
250 Apr 12/23 298 Apr 12/23
251 Apr 12/23 299 Apr 12/23
252 Apr 12/23 300 Apr 12/23
253 Apr 12/23 301 Apr 12/23
254 Apr 12/23 302 Apr 12/23
.
EFF: EMIRATES A380
001-999
44 - LEP
Page LEP-4
Jan 16/24
Document Number
3000238


303 Apr 12/23 351 Apr 12/23
304 Apr 12/23 352 Apr 12/23
305 Apr 12/23 353 Apr 12/23
306 Apr 12/23 354 Apr 12/23
307 Apr 12/23 355 Apr 12/23
308 Apr 12/23 356 Apr 12/23
R 309 Jan 16/24 357 Apr 12/23
R 310 Jan 16/24 358 Apr 12/23
R 311 Jan 16/24 359 Apr 12/23
R 312 Jan 16/24 360 Apr 12/23
R 313 Jan 16/24 361 Apr 12/23
R 314 Jan 16/24 362 Apr 12/23
315 Apr 12/23 363 Apr 12/23
316 Apr 12/23 364 Apr 12/23
317 Apr 12/23 365 Apr 12/23
318 Apr 12/23 366 Apr 12/23
319 Apr 12/23 367 Apr 12/23
320 Apr 12/23 368 Apr 12/23
321 Apr 12/23 369 Apr 12/23
322 Apr 12/23 370 Apr 12/23
323 Apr 12/23 371 Apr 12/23
324 Apr 12/23 372 Apr 12/23
325 Apr 12/23 373 Apr 12/23
326 Apr 12/23 374 Apr 12/23
327 Apr 12/23 375 Sep 26/22
328 Apr 12/23 376 Sep 26/22
329 Apr 12/23 R 377 Jan 16/24
330 Apr 12/23 R 378 Jan 16/24
331 Apr 12/23 R 379 Jan 16/24
332 Apr 12/23 380 Sep 26/22
333 Apr 12/23 381 Sep 26/22
334 Apr 12/23 382 Sep 26/22
335 Apr 12/23 383 Apr 12/23
336 Apr 12/23 384 Apr 12/23
337 Apr 12/23 385 Apr 12/23
338 Apr 12/23 386 Apr 12/23
339 Apr 12/23 387 Apr 12/23
340 Apr 12/23 388 Apr 12/23
341 Apr 12/23 389 Sep 26/22
342 Apr 12/23 390 Sep 26/22
343 Apr 12/23 391 Sep 26/22
344 Apr 12/23 392 Jan 17/22
345 Apr 12/23 393 Jan 17/22
346 Apr 12/23 394 Jan 17/22
347 Apr 12/23 395 Sep 26/22
348 Apr 12/23 396 Sep 26/22
349 Apr 12/23 397 Sep 26/22
350 Apr 12/23 398 Sep 26/22
.
EFF: EMIRATES A380
001-999
44 - LEP
Page LEP-5
Jan 16/24
Document Number
3000238


399 Sep 26/22 R 447 Jan 16/24
N 400 Jan 16/24 R 448 Jan 16/24
N 401 Jan 16/24 R 449 Jan 16/24
402 Apr 12/23 R 450 Jan 16/24
403 Apr 12/23 R 451 Jan 16/24
404 Apr 12/23 R 452 Jan 16/24
405 Apr 12/23 R 453 Jan 16/24
406 Apr 12/23 R 454 Jan 16/24
407 Apr 12/23 R 455 Jan 16/24
408 Apr 12/23 R 456 Jan 16/24
409 Apr 12/23 457 Apr 12/23
410 Apr 12/23 458 Apr 12/23
411 Apr 12/23 R 459 Jan 16/24
412 Apr 12/23 R 460 Jan 16/24
413 Apr 12/23 R 461 Jan 16/24
414 Apr 12/23 R 462 Jan 16/24
415 Apr 12/23 R 463 Jan 16/24
416 Apr 12/23 464 Sep 26/22
417 Apr 12/23 465 Sep 26/22
418 Apr 12/23 466 Apr 12/23
419 Apr 12/23 467 Apr 12/23
420 Apr 12/23 468 Apr 12/23
421 Apr 12/23 469 Apr 12/23
422 Apr 12/23 470 Apr 12/23
423 Apr 12/23 471 Apr 12/23
424 Apr 12/23 472 Apr 12/23
425 Apr 12/23 473 Sep 26/22
426 Apr 12/23 474 Sep 26/22
427 Apr 12/23 475 Sep 26/22
428 Apr 12/23 476 Sep 26/22
429 Apr 12/23 R 477 Jan 16/24
430 Apr 12/23 R 478 Jan 16/24
431 Apr 12/23 479 Sep 26/22
432 Apr 12/23 480 Sep 26/22
433 Apr 12/23 481 Sep 26/22
434 Apr 12/23 482 Sep 26/22
435 Apr 12/23 483 Sep 26/22
436 Apr 12/23 484 Sep 26/22
437 Apr 12/23 485 Sep 26/22
438 Apr 12/23 486 Sep 26/22
439 Apr 12/23 R 487 Jan 16/24
440 Apr 12/23 R 488 Jan 16/24
441 Apr 12/23 489 Sep 26/22
442 Apr 12/23 490 Sep 26/22
443 Apr 12/23 491 Sep 26/22
444 Apr 12/23 492 Sep 26/22
R 445 Jan 16/24 493 Sep 26/22
R 446 Jan 16/24 494 Sep 26/22
.
EFF: EMIRATES A380
001-999
44 - LEP
Page LEP-6
Jan 16/24
Document Number
3000238


495 Sep 26/22 543 Apr 12/23
496 Sep 26/22 544 Apr 12/23
497 Sep 26/22 545 Apr 12/23
498 Sep 26/22 546 Apr 12/23
499 Sep 26/22 547 Apr 12/23
500 Apr 12/23 548 Apr 12/23
501 Apr 12/23 549 Sep 26/22
502 Apr 12/23 550 Sep 26/22
503 Apr 12/23 551 Sep 26/22
504 Sep 26/22 R 552 Jan 16/24
505 Sep 26/22 R 553 Jan 16/24
506 Sep 26/22 R 554 Jan 16/24
507 Apr 12/23 R 555 Jan 16/24
508 Apr 12/23 R 556 Jan 16/24
509 Apr 12/23 557 Apr 12/23
510 Apr 12/23 558 Apr 12/23
511 Apr 12/23 559 Sep 26/22
512 Apr 12/23 560 Sep 26/22
513 Sep 26/22 561 Sep 26/22
514 Sep 26/22 562 Sep 26/22
515 Sep 26/22 563 Sep 26/22
516 Sep 26/22 564 Sep 26/22
517 Sep 26/22 565 Sep 26/22
518 Sep 26/22 566 Apr 12/23
519 Apr 12/23 567 Apr 12/23
520 Apr 12/23 568 Apr 12/23
521 Apr 12/23 569 Apr 12/23
522 Apr 12/23 570 Sep 26/22
523 Sep 26/22 571 Sep 26/22
524 Sep 26/22 572 Sep 26/22
525 Sep 26/22 R 573 Jan 16/24
526 Sep 26/22 R 574 Jan 16/24
527 Sep 26/22 R 575 Jan 16/24
528 Sep 26/22 576 Sep 26/22
529 Sep 26/22 577 Sep 26/22
530 Sep 26/22 578 Apr 12/23
531 Sep 26/22 579 Apr 12/23
532 Sep 26/22 580 Apr 12/23
533 Sep 26/22 581 Apr 12/23
534 Sep 26/22 582 Apr 12/23
535 Sep 26/22 583 Apr 12/23
536 Sep 26/22 584 Apr 12/23
537 Sep 26/22 585 Sep 26/22
538 Sep 26/22 586 Sep 26/22
539 Apr 12/23 587 Sep 26/22
540 Apr 12/23 588 Sep 26/22
541 Apr 12/23 589 Sep 26/22
542 Apr 12/23 590 Sep 26/22
.
EFF: EMIRATES A380
001-999
44 - LEP
Page LEP-7
Jan 16/24
Document Number
3000238


591 Sep 26/22 R 639 Jan 16/24
592 Sep 26/22 R 640 Jan 16/24
593 Sep 26/22 641 Apr 12/23
594 Sep 26/22 642 Apr 12/23
595 Sep 26/22 643 Apr 12/23
596 Sep 26/22 644 Apr 12/23
597 Sep 26/22 645 Apr 12/23
598 Apr 12/23 646 Apr 12/23
599 Apr 12/23 647 Apr 12/23
600 Apr 12/23 R 648 Jan 16/24
601 Apr 12/23 R 649 Jan 16/24
602 Apr 12/23 R 650 Jan 16/24
603 Apr 12/23 R 651 Jan 16/24
604 Sep 26/22 R 652 Jan 16/24
605 Sep 26/22 R 653 Jan 16/24
606 Apr 12/23 R 654 Jan 16/24
607 Apr 12/23 R 655 Jan 16/24
608 Apr 12/23 656 Apr 12/23
609 Sep 26/22 657 Apr 12/23
610 Sep 26/22 658 Apr 12/23
611 Sep 26/22 659 Apr 12/23
612 Sep 26/22 660 Apr 12/23
613 Apr 12/23 661 Apr 12/23
614 Apr 12/23 662 Apr 12/23
615 Apr 12/23 663 Sep 26/22
616 Apr 12/23 664 Sep 26/22
617 Apr 12/23 665 Sep 26/22
618 Apr 12/23 666 Apr 12/23
619 Apr 12/23 667 Apr 12/23
620 Apr 12/23 668 Apr 12/23
621 Apr 12/23 669 Apr 12/23
622 Sep 26/22 670 Apr 12/23
623 Sep 26/22 671 Apr 12/23
624 Sep 26/22 672 Apr 12/23
625 Sep 26/22 673 Apr 12/23
626 Sep 26/22 674 Apr 12/23
627 Sep 26/22 675 Apr 12/23
628 Apr 12/23 676 Apr 12/23
629 Apr 12/23 677 Sep 26/22
630 Apr 12/23 678 Sep 26/22
631 Apr 12/23 679 Sep 26/22
632 Apr 12/23 680 Sep 26/22
633 Apr 12/23 681 Sep 26/22
634 Apr 12/23 682 Sep 26/22
635 Apr 12/23 683 Sep 26/22
636 Sep 26/22 684 Sep 26/22
637 Sep 26/22 685 Sep 26/22
R 638 Jan 16/24 686 Sep 26/22
.
EFF: EMIRATES A380
001-999
44 - LEP
Page LEP-8
Jan 16/24
Document Number
3000238


687 Sep 26/22 735 Sep 26/22
688 Apr 12/23 736 Apr 12/23
689 Apr 12/23 737 Apr 12/23
690 Sep 26/22 738 Apr 12/23
691 Sep 26/22 739 Apr 12/23
692 Sep 26/22 R 740 Jan 16/24
693 Sep 26/22 R 741 Jan 16/24
694 Sep 26/22 742 Apr 12/23
695 Sep 26/22 743 Apr 12/23
696 Sep 26/22 744 Apr 12/23
697 Sep 26/22 745 Apr 12/23
698 Sep 26/22 746 Apr 12/23
699 Apr 12/23 747 Apr 12/23
700 Apr 12/23 748 Apr 12/23
701 Sep 26/22 R 749 Jan 16/24
702 Sep 26/22 R 750 Jan 16/24
703 Sep 26/22 751 Apr 12/23
704 Sep 26/22 752 Apr 12/23
705 Sep 26/22 753 Apr 12/23
706 Sep 26/22 754 Apr 12/23
707 Sep 26/22 R 755 Jan 16/24
708 Sep 26/22 R 756 Jan 16/24
709 Apr 12/23 R 757 Jan 16/24
710 Apr 12/23 758 Apr 12/23
711 Apr 12/23 759 Apr 12/23
712 Sep 26/22 R 760 Jan 16/24
713 Sep 26/22 R 761 Jan 16/24
714 Sep 26/22 R 762 Jan 16/24
715 Sep 26/22 R 763 Jan 16/24
716 Sep 26/22 R 764 Jan 16/24
717 Apr 12/23 R 765 Jan 16/24
718 Apr 12/23 R 766 Jan 16/24
719 Apr 12/23 R 767 Jan 16/24
720 Sep 26/22 R 768 Jan 16/24
721 Sep 26/22 R 769 Jan 16/24
722 Sep 26/22 R 770 Jan 16/24
723 Sep 26/22 R 771 Jan 16/24
724 Sep 26/22 R 772 Jan 16/24
725 Apr 12/23 R 773 Jan 16/24
726 Apr 12/23 R 774 Jan 16/24
R 727 Jan 16/24 R 775 Jan 16/24
R 728 Jan 16/24 R 776 Jan 16/24
R 729 Jan 16/24 R 777 Jan 16/24
730 Sep 26/22 R 778 Jan 16/24
731 Sep 26/22 R 779 Jan 16/24
732 Sep 26/22 R 780 Jan 16/24
733 Sep 26/22 R 781 Jan 16/24
734 Sep 26/22 R 782 Jan 16/24
.
EFF: EMIRATES A380
001-999
44 - LEP
Page LEP-9
Jan 16/24
Document Number
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R 783 Jan 16/24 831 Mar 24/21
R 784 Jan 16/24 832 Mar 24/21
R 785 Jan 16/24 833 Mar 24/21
R 786 Jan 16/24 834 Mar 24/21
R 787 Jan 16/24 835 Mar 24/21
R 788 Jan 16/24 836 Mar 24/21
R 789 Jan 16/24 837 Mar 24/21
790 Mar 24/21 838 Mar 24/21
791 Mar 24/21 839 Mar 24/21
792 Mar 24/21 840 Mar 24/21
793 Mar 24/21 841 Mar 24/21
794 Mar 24/21 R 842 Jan 16/24
795 Mar 24/21 R 843 Jan 16/24
796 Mar 24/21 844 Mar 24/21
797 Mar 24/21 845 Mar 24/21
798 Mar 24/21 R 846 Jan 16/24
799 Mar 24/21 R 847 Jan 16/24
800 Mar 24/21 848 Apr 12/23
801 Mar 24/21 849 Apr 12/23
802 Mar 24/21 850 Apr 12/23
803 Mar 24/21 851 Apr 12/23
804 Mar 24/21 852 Sep 26/22
805 Mar 24/21 853 Sep 26/22
806 Mar 24/21 854 Sep 26/22
807 Mar 24/21 855 Sep 26/22
808 Mar 24/21 856 Sep 26/22
809 Mar 24/21 857 Sep 26/22
810 Mar 24/21 858 Apr 12/23
811 Mar 24/21 859 Apr 12/23
812 Mar 24/21 860 Apr 12/23
813 Mar 24/21 861 Apr 12/23
814 Mar 24/21 862 Apr 12/23
815 Mar 24/21 863 Apr 12/23
816 Mar 24/21 864 Apr 12/23
817 Mar 24/21 865 Sep 26/22
818 Mar 24/21 866 Sep 26/22
819 Mar 24/21 867 Sep 26/22
820 Mar 24/21 868 Sep 26/22
821 Mar 24/21 869 Sep 26/22
822 Mar 24/21 870 Sep 26/22
823 Mar 24/21 871 Sep 26/22
824 Mar 24/21 872 Sep 26/22
825 Mar 24/21 873 Sep 26/22
826 Mar 24/21 874 Sep 26/22
827 Mar 24/21 R 875 Jan 16/24
828 Mar 24/21 R 876 Jan 16/24
829 Mar 24/21 R 877 Jan 16/24
830 Mar 24/21 878 Apr 12/23
.
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44 - LEP
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879 Apr 12/23 927 Apr 12/23
880 Apr 12/23 928 Apr 12/23
881 Apr 12/23 929 Apr 12/23
882 Apr 12/23 930 Apr 12/23
883 Apr 12/23 931 Apr 12/23
884 Apr 12/23 932 Apr 12/23
885 Apr 12/23 933 Apr 12/23
886 Apr 12/23 934 Apr 12/23
D 887 Jan 16/24 935 Apr 12/23
888 Apr 12/23 936 Apr 12/23
889 Apr 12/23 937 Apr 12/23
890 Apr 12/23 938 Apr 12/23
891 Apr 12/23 939 Sep 26/22
R 892 Jan 16/24 940 Sep 26/22
R 893 Jan 16/24 R 941 Jan 16/24
894 Sep 26/22 R 942 Jan 16/24
895 Sep 26/22 943 Apr 12/23
896 Sep 26/22 944 Apr 12/23
R 897 Jan 16/24 945 Apr 12/23
R 898 Jan 16/24 946 Apr 12/23
R 899 Jan 16/24 947 Apr 12/23
R 900 Jan 16/24 948 Apr 12/23
R 901 Jan 16/24 949 Apr 12/23
902 Apr 12/23 R 950 Jan 16/24
903 Apr 12/23 R 951 Jan 16/24
904 Apr 12/23 R 952 Jan 16/24
905 Apr 12/23 R 953 Jan 16/24
906 Apr 12/23 954 Jan 17/22
907 Apr 12/23 955 Jan 17/22
908 Apr 12/23 R 956 Jan 16/24
909 Apr 12/23 R 957 Jan 16/24
910 Apr 12/23 R 958 Jan 16/24
911 Apr 12/23 R 959 Jan 16/24
912 Apr 12/23 R 960 Jan 16/24
913 Apr 12/23 R 961 Jan 16/24
914 Apr 12/23 R 962 Jan 16/24
915 Apr 12/23 R 963 Jan 16/24
916 Apr 12/23 R 964 Jan 16/24
917 Apr 12/23
918 Apr 12/23 Master Fault Table R FAULT-1 Jan 16/24
919 Apr 12/23 R FAULT-2 Jan 16/24
920 Apr 12/23 R FAULT-3 Jan 16/24
921 Apr 12/23 R FAULT-4 Jan 16/24
922 Apr 12/23 R FAULT-5 Jan 16/24
923 Apr 12/23 R FAULT-6 Jan 16/24
924 Apr 12/23 R FAULT-7 Jan 16/24
925 Apr 12/23 R FAULT-8 Jan 16/24
926 Apr 12/23 R FAULT-9 Jan 16/24
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R FAULT-10 Jan 16/24

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001-999
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FAULT ISOLATION PROCEDURE
** ON A/C 001-999
TASK 44-21-00-811-801 [DM PROC-BTE-0126 Rev. 8]
No Data from PVIS
1. Job Set-up Information
A. Referenced Information
REFERENCE DESIGNATION
AMM 44-21-00-210-801 Aircraft Wiring Inspection
AMM 44-21-00-600-826 Examine the Aircraft Discrete List
AMM 44-21-00-710-802 Operational Test of the In-Flight Entertainment System
AMM 44-21-00-740-801 Quick Test (BITE)
AMM 44-21-33-000-801 Remove the Aircraft Interface
AMM 44-21-33-000-802 Remove the Network Controller
AMM 44-21-33-400-801 Install the Aircraft Interface
AMM 44-21-33-400-802 Install the Network Controller
SWPM 7000008 Standard Wiring Practices Manual
2. Fault Confirmation
Subtask 44-21-00-740-001 [BITE Test]
A. Do a Quick Test (Ref. TASK AMM 44-21-00-740-801).
Subtask 44-21-00-710-040 [Operational Test]
B. Do the steps that follow to confirm the fault:
(1) If no Maintenance Message Number is shown, do an operational test of the related function to make
sure that the component and/or function is serviceable (Ref. TASK AMM 44-21-00-710-802).
(2) If this/these Maintenance Message Number(s) is/are shown, do the Fault Isolation procedure.
(a) 023-003-00001, 023-004-00001
3. Fault Isolation
Subtask 44-21-00-210-008 [General Visual Inspection/Check]
A. Do the steps that follow to isolate the fault:
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(1) Examine the system power switch(es).
(a) Make sure that the power switch(es) is/are in the correct position and that the switch(es) oper-
ate(s) correctly.
(b) If the power switch(es) malfunction(s), remove and replace the power switch(es) (refer to the
Standard Wiring Practices Manual SWPM 7000008).
Subtask 44-21-00-600-015 [Servicing/Preserving]
B. Do the steps that follow to isolate the fault:
(1) Examine the Aircraft Discrete List (Ref. TASK AMM 44-21-00-600-826).
(a) Make sure that the necessary discrete conditions for the system to operate correctly are shown.
(b) If the discrete conditions for the system are not in the correct condition, refer to the Airframe
Manufacturer's troubleshooting data.
C. Do the steps that follow to make sure that the fault has been corrected:
(1) Do a Quick Test (Ref. TASK AMM 44-21-00-740-801).
(2) Make sure that the fault has been corrected.
NOTE: If the fault has been corrected, the fault isolation procedure is complete.
Subtask 44-21-00-960-022 [Replace]
D. If the fault has not been corrected, do this:
(1) Remove the Passenger Visual Information System (PVIS) (Ref. Aircraft Manufacturer's AMM).
(2) Install the PVIS (Ref. Aircraft Manufacturer's AMM).
E. Do the steps that follow to make sure that the fault has been corrected:
(1) Do a Quick Test (BITE) (Ref. TASK AMM 44-21-00-740-801).
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F. If the fault has not been corrected, do this:
(1) Remove the Aircraft Interface (AI) (Ref. TASK AMM 44-21-33-000-801).
(2) Install the AI (Ref. TASK AMM 44-21-33-400-801).
G. Do the steps that follow to make sure that the fault has been corrected:
** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

H. If the fault has not been corrected, do this:
(1) Remove the Network Controller (NC) (Ref. TASK AMM 44-21-33-000-802).
(2) Install the NC (Ref. TASK AMM 44-21-33-400-802).
I. Do the steps that follow to make sure that the fault has been corrected:
J. If the fault has not been corrected, do this:
(1) Do an Aircraft Wiring Inspection (Ref. TASK AMM 44-21-00-210-801).
(a) Make sure that the aircraft wiring to the component is serviceable.
K. Do the steps that follow to make sure that the fault has been corrected:
.
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** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-417

No Data from Keyboard
AMM 44-21-11-000-801 Remove the Crew Terminal
AMM 44-21-11-400-801 Install the Crew Terminal
AMM 44-21-12-000-801 Remove the Keyboard
AMM 44-21-12-400-801 Install the Keyboard
(a) 031-000-00001
3. Fault Isolation
ate(s) correctly.
.
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035-042, 134-142, 201-206, 301, 351-359, 401-417
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B. Do the steps that follow to make sure that the fault has been corrected:
C. If the fault has not been corrected, do this:
(1) Remove the keyboard (Ref. TASK AMM 44-21-12-000-801).
(2) Install the keyboard (Ref. TASK AMM 44-21-12-400-801).
D. Do the steps that follow to make sure that the fault has been corrected:
E. If the fault has not been corrected, do this:
(1) Remove the Crew Terminal (CT) (Ref. TASK AMM 44-21-11-000-801).
(2) Install the CT (Ref. TASK AMM 44-21-11-400-801).
F. Do the steps that follow to make sure that the fault has been corrected:
.
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G. If the fault has not been corrected, do this:
H. Do the steps that follow to make sure that the fault has been corrected:
.
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035-042, 134-142, 201-206, 301, 351-359, 401-417
44-21-00 Page 7
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** ON A/C 001-999
No Data from CIDS Director
AMM 44-24-32-000-801 Remove the Seat Electronics Box
AMM 44-24-32-400-801 Install the Seat Electronics Box
(a) 045-000-00001, 045-001-00001
3. Fault Isolation
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001-999
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ate(s) correctly.
C. If necessary, do the steps that follow to make sure that the fault has been corrected:
(1) Remove the Seatbox (Ref. TASK AMM 44-24-32-000-801).
(2) Install the Seatbox (Ref. TASK AMM 44-24-32-400-801).
.
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001-999
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Apr 12/23
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** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

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001-999
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** ON A/C 001-999
No Data from CMC
(a) 046-000-00001
3. Fault Isolation
ate(s) correctly.
.
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** ON A/C 001-999
No Data from Handset
AMM 44-22-00-710-801 Operational Test of the In-Seat Power Supply System
AMM 44-24-12-000-801 Remove the Handset
AMM 44-24-12-400-801 Install the Handset
AMM 44-24-21-000-801 Remove the Seat Display Unit (Seatback)
AMM 44-24-21-000-802 Remove the Seat Display Unit (In-arm/Wall-mounted/Console-mounted)
AMM 44-24-21-400-801 Install the Seat Display Unit (Seatback)
AMM 44-24-21-400-802 Install the Seat Display Unit (In-arm/Wall-mounted/Console-mounted)
.
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(a) 047-015-00001, 047-016-00001, 047-050-00001, 047-054-00001
3. Fault Isolation
ate(s) correctly.
B. If necessary, do the steps that follow to make sure that the fault has been corrected:
(1) For the handset, do the steps that follow:
(a) Remove the Handset (Ref. TASK AMM 44-24-12-000-801).
(b) Install the Handset (Ref. TASK AMM 44-24-12-400-801).
.
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001-999
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(1) If the seat display unit is installed on the seatbacks, do the steps that follow:
(a) Remove the Seat Display Unit (Seatback) (Ref. TASK AMM 44-24-21-000-801).
(b) Install the Seat Display Unit (Seatback) (Ref. TASK AMM 44-24-21-400-801).
(2) If the seat display unit is in-arm, wall-mounted, or console-mounted, do the steps that follow:
(a) Remove the Seat Display Unit (In-arm/Wall-mounted/Console-mounted) (Ref. TASK AMM
44-24-21-000-802).
(b) Install the Seat Display Unit (In-arm/Wall-mounted/Console-mounted) (Ref. TASK AMM
44-24-21-400-802).
I. If the fault has not been corrected, do this:
.
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J. Do the steps that follow to make sure that the fault has been corrected:
K. If the fault has not been corrected, do this:
L. Do the steps that follow to make sure that the fault has been corrected:
.
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001-999
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** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

Handset Over-Temperature Condition Detected
AMM 44-21-00-100-801 Clean Component and Parts
AMM 44-21-00-600-802 Configuration Check
AMM 44-21-00-600-813 Load Software with MAINT GUI
(a) 047-054-00002
3. Fault Isolation
(1) Do a Configuration Check (Ref. TASK AMM 44-21-00-600-802).

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(a) Make sure that the software installed on the component is up-to-date.
(b) If the software is not up-to-date, load the software (Ref. TASK AMM 44-21-00-600-813).
Subtask 44-21-00-860-007 [Aircraft System Configuration)]
C. If the fault has not been corrected, do the steps that follow to inspect the cooling system:
(1) Remove power to the component (refer to the related removal/installation task in Aircraft Maintenance
Manual (AMM) (1000636)).
(2) Make sure that the aircraft cooling system is on and operates correctly (refer to the Original Equipment
Manufacturer (OEM) Aircraft Maintenance Manual (AMM)).
(a) Troubleshoot the aircraft cooling system as necessary (refer to the OEM AMM).
(3) If necessary, clean the fan, vents, and grills that are located on the component (Ref. TASK AMM
44-21-00-100-801).
.
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** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

Handset Voltage Level Outside Normal Operating Range
(a) 047-054-00015
3. Fault Isolation

.
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** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

Handset Touchscreen is Not Responding
(a) 047-054-00025
3. Fault Isolation
.
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Subtask 44-21-00-812-643 [Fault Isolation]
(1) Examine the touchscreen of the component and make sure it operates correctly.
(a) If the touchscreen does not operate correctly, continue with the fault isolation.
.
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** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

Handset Critically High Temperature Condition Detected
(a) 047-054-00032
3. Fault Isolation

.
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Subtask 44-21-00-860-001 [Aircraft System Configuration]
Manual (AMM) (1000636)).
44-21-00-100-801).
.
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.
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** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

Handset Memory Write Failure
(a) 047-054-00203
3. Fault Isolation
.
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.
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** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

Handset Memory Read Failure
(a) 047-054-00204
3. Fault Isolation
.
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** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

Handset Hard Disk Full
(a) 047-054-01204
3. Fault Isolation
.
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** ON A/C 001-999
No Data from ACARS
(a) 100-000-00001, 100-003-00001
3. Fault Isolation
ate(s) correctly.
.
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** ON A/C 001-999
No Data from FMS
(a) 101-000-00001
3. Fault Isolation
ate(s) correctly.
.
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001-999
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** ON A/C 001-999
No Data from ADS
(a) 105-000-00001
3. Fault Isolation
ate(s) correctly.
.
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** ON A/C 001-999
No Data from ADIRU_IRS
(a) 106-000-00001
3. Fault Isolation
ate(s) correctly.
.
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** ON A/C 001-999
No Data from SATCOM
(a) 108-000-00001, 108-001-00001
3. Fault Isolation
.
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ate(s) correctly.
** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423


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** ON A/C 001-999
No Data from ADC
(a) 109-000-00001
3. Fault Isolation
ate(s) correctly.
.
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** ON A/C 001-999
No Data from FS
AMM 44-21-00-860-801 Energize the In-Flight Entertainment System
AMM 44-21-00-860-802 De-energize the In-Flight Entertainment System
AMM 44-21-35-000-801
Remove the File Server
AMM 44-33-31-000-801
AMM 44-21-35-400-801
Install the File Server
AMM 44-33-31-400-801
AMM 44-33-00-710-806 Operational Test of the Global Communications Suite
AMM 44-33-00-860-801 Energize the Global Communications Suite
AMM 44-33-00-860-802 De-energize the Global Communications Suite
AMM 44-33-32-000-801 Remove the Broadband Controller
AMM 44-33-32-400-801 Install the Broadband Controller
.
EFF: EMIRATES A380
001-999
44-21-00 Page 54
Apr 12/23
Document Number
3000238

(1) If troubleshooting the Maintenance Message Number 193-005-00001 and no Maintenance Message
Number is shown, do an operational test of the related function to make sure that the component
and/or function is serviceable (Ref. TASK AMM 44-33-00-710-806).
(2) If troubleshooting the Maintenance Message Number 193-010-00001 and no Maintenance Message
(a) 193-005-00001, 193-010-00001
3. Fault Isolation
ate(s) correctly.
(1) If the symptom LRU has LED indicators, examine them.
NOTE: Refer to AMM Component Description for LRU indicator descriptions.
(a) Make sure that the LED indicators show that the component is serviceable.
(b) If the LED indicators show that there is a fault, continue with the fault isolation.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 55
Apr 12/23
Document Number
3000238

D. If the fault has not been corrected, do the steps that follow to reboot the system:
(1) De-energize the In-Flight Entertainment System (IFES) (Ref. TASK AMM 44-21-00-860-802).
(2) De-energize the Global Communications Suite (GCS) (Ref. TASK AMM 44-33-00-860-802).
(3) Energize the IFES (Ref. TASK AMM 44-21-00-860-801).
(4) Energize the GCS (Ref. TASK AMM 44-33-00-860-801).
E. If necessary, do the steps that follow to make sure that the fault has been corrected:
F. Do the steps that follow to isolate the fault:
(c) Make sure that the reported quantities agree with configured or expected quantities.
G. If necessary, do the steps that follow to make sure that the fault has been corrected:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 56
Apr 12/23
Document Number
3000238

(1) Remove the File Server (FS) (Ref. TASK AMM 44-21-35-000-801 or TASK AMM 44-33-31-000-801).
(2) Install the FS (Ref. TASK AMM 44-21-35-400-801 or TASK AMM 44-33-31-400-801).
J. If the fault has not been corrected and the Maintenance Message Number is 193-005-00001, do this to
correct the fault:
(1) Remove the Broadband Controller (BC) (Ref. TASK AMM 44-33-32-000-801).
(2) Install the BC (Ref. TASK AMM 44-33-32-400-801).
L. If the fault has not been corrected and the Maintenance Message Number is 193-010-00001, do this to
correct the fault:
M. Do the steps that follow to make sure that the fault has been corrected:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 57
Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

N. If the fault has not been corrected, do this:
O. Do the steps that follow to make sure that the fault has been corrected:
P. If the fault has not been corrected, do this:
Q. Do the steps that follow to make sure that the fault has been corrected:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 58
Apr 12/23
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
FS Over-Temperature Condition Detected
AMM 44-33-31-000-801 Remove the File Server
AMM 44-33-31-400-801 Install the File Server
(a) 193-005-00002
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 59
Jan 16/24
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
(1) Remove the File Server (FS) (Ref. TASK AMM 44-33-31-000-801).
(2) Install the FS (Ref. TASK AMM 44-33-31-400-801).
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 60
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 61
Jan 16/24
Document Number
3000238

** ON A/C 001-999
FS Fan Failure
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
(1) If trouble shooting the Maintenance Message Number 193-005-00003 and no Maintenance Message
(2) If trouble shooting the Maintenance Message Number 193-010-00003 and no Maintenance Message
.
EFF: EMIRATES A380
001-999
44-21-00 Page 62
Apr 12/23
Document Number
3000238

(a) 193-005-00003, 193-010-00003
3. Fault Isolation
C. Reboot the system as follows:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 63
Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 64
Apr 12/23
Document Number
3000238

** ON A/C 001-999
Probable Broken FS Wire to a Seat Column
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
(a) 193-005-00007, 193-010-00007
.
EFF: EMIRATES A380
001-999
44-21-00 Page 65
Apr 12/23
Document Number
3000238

3. Fault Isolation
C. If the fault has not been corrected, do this to the symptom LRU:
E. If the fault has not been corrected, do this to the detecting LRU:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 66
Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 67
Apr 12/23
Document Number
3000238

** ON A/C 001-999
LRU (FS) Missing
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
(a) 193-005-00009, 193-010-00009
.
EFF: EMIRATES A380
001-999
44-21-00 Page 68
Apr 12/23
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 69
Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 70
Apr 12/23
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
FS Low-Temperature Condition Detected
(a) 193-005-00013
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 71
Jan 16/24
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 72
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 73
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
FS Voltage Level Outside Normal Operating Range
(a) 193-005-00015
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 74
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 75
Jan 16/24
Document Number
3000238

** ON A/C 001-999
FS Network Connection Failure
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
(a) 193-005-00016, 193-010-00016
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 76
Apr 12/23
Document Number
3000238

(1) Reboot the system as follows:
(a) De-energize the In-Flight Entertainment System (IFES) (Ref. TASK AMM 44-21-00-860-802).
(b) Energize the IFES (Ref. TASK AMM 44-21-00-860-801).
C. Do the steps that follow to isolate the fault:
D. Do the steps that follow to isolate the fault:
E. Do the steps that follow to isolate the fault:
(1) If the detecting LRU has LED indicators, examine them.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 77
Apr 12/23
Document Number
3000238

F. If necessary, do the steps that follow to make sure that the fault has been corrected:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 78
Apr 12/23
Document Number
3000238

** ON A/C 001-999
FS Redundant Path Activated
(a) 193-005-00018, 193-010-00018
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 79
Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 80
Apr 12/23
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
FS BITE Database is Not Installed
AMM 44-21-00-600-803 Data Offload
AMM 44-21-00-600-812 Load Initial System/Core Software
(a) 193-005-00113
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 81
Jan 16/24
Document Number
3000238

(1) Load Initial System/Core Software, as necessary (Ref. TASK AMM 44-21-00-600-812).
Subtask 44-21-00-970-001 [Data Recording/Calculating]
F. Do the steps that follow:
(1) Do a Data Offload (Ref. TASK AMM 44-21-00-600-803).
(a) Send the offloaded data results to an associated regional field service engineer.
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 82
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
FS Flash Memory Failure
(a) 193-005-00202
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 83
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 84
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
FS Memory Write Failure
(a) 193-005-00203
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 85
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 86
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
FS Memory Read Failure
(a) 193-005-00204
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 87
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 88
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
TASK 44-21-00-812-958
FS Hard Drive Read Error
(a) 193-005-00208
3. Fault Isolation
A. If the fault has not been corrected, do the steps that follow to reboot the system:
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 89
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 90
Jan 16/24
Document Number
3000238

** ON A/C 001-999
FS Compact Flash is Full
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
(a) 193-005-00220, 193-010-00220
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 91
Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 92
Apr 12/23
Document Number
3000238

** ON A/C 001-999
FS Compact Flash Memory Failure
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
(a) 193-005-00300, 193-010-00300
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 93
Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 94
Apr 12/23
Document Number
3000238

** ON A/C 001-999
FS Hard Drive Failure
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
(a) 193-005-00301, 193-010-00301
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 95
Apr 12/23
Document Number
3000238

Subtask 44-21-00-740-A07 [BITE Test]
.
EFF: EMIRATES A380
001-999
44-21-00 Page 96
Apr 12/23
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
Memory Device Not Mounted on FS
(a) 193-005-00306
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 97
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 98
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
FS Reports One or More Payment Files Not Offloaded
(a) 193-005-00314
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 99
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 100
Jan 16/24
Document Number
3000238

** ON A/C 001-999
FS with an Invalid IP Address
AMM 44-21-00-600-804 LRU Port Readdress
AMM 44-21-00-600-838 Seat Info
AMM 44-21-00-740-802 All Test (BITE)
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
.
EFF: EMIRATES A380
001-999
44-21-00 Page 101

Jan 16/24
Document Number
3000238

(a) 193-005-02201, 193-010-02201
3. Fault Isolation
(1) Readdress all ports on the detecting component (Ref. TASK AMM 44-21-00-600-804).
(1) Do a All Test (BITE) (Ref. TASK AMM 44-21-00-740-802).
(1) Set the Seat Info to "ON" (Ref. TASK AMM 44-21-00-600-838) and identify the faulty Seatbox.
(a) Remove the Seatbox (Ref. TASK AMM 44-24-32-000-801).
(b) Install the Seatbox (Ref. TASK AMM 44-24-32-400-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 102

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 103

Jan 16/24
Document Number
3000238

** ON A/C 001-999
FS Quantity of LRUs Detected Differs from Quantity Configured
AMM 44-21-00-740-802 All Test (BITE)
Deleted
(a) 193-005-02202, 193-010-02202
.
EFF: EMIRATES A380
001-999
44-21-00 Page 104

Jan 16/24
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 105

Jan 16/24
Document Number
3000238


Deleted
.
EFF: EMIRATES A380
001-999
44-21-00 Page 106

Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
FS Media Index Error
AMM 44-21-00-200-801 Check the Status of the Content
AMM 44-21-00-600-814 Load Media with MAINT GUI
AMM 44-21-00-600-832 Examine the Media Report
(a) 193-005-03205
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 107
Jan 16/24
Document Number
3000238

(1) Reload the Media (Ref. TASK AMM 44-21-00-600-814).
E. Do the steps that follow to make sure the media was loaded:
(1) Do a Content Status check to examine the media that was loaded (Ref. TASK AMM
44-21-00-200-801).
(2) Do a Media Report check to examine the media that was loaded (Ref. TASK AMM 44-21-00-600-832).
Subtask 44-21-00-740-B70 [BITE Test]
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 108
Jan 16/24
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

No Data from CP
AMM 44-21-11-000-802 Remove the Crew Panel
AMM 44-21-11-400-802 Install the Crew Panel
(a) 194-002-00001
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 109

Jan 16/24
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
(1) Remove the Crew Panel (CP) (Ref. TASK AMM 44-21-11-000-802).
(2) Install the CP (Ref. TASK AMM 44-21-11-400-802).
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 110

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 111

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 112

Jan 16/24
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

CP Input Power Supplied is Outside Normal Operating Range
(a) 194-002-00015
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 113

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 114

Jan 16/24
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

CP Unable to Detect Touchscreen Calibration Data
AMM 44-21-00-740-802 All Test (BITE)
AMM 44-21-00-820-805 Calibrate Control Panel Touchscreens
(a) 194-002-01208
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 115

Apr 12/23
Document Number
3000238

Subtask 44-21-00-820-002 [Adjusting, Aligning, Calibration, Rigging)]
(1) Calibrate the Crew Panel (CP) touchscreen (Ref. TASK AMM 44-21-00-820-805).
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 116

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Data from ADB
AMM 44-24-31-000-801 Remove the Area Distribution Box
AMM 44-24-31-400-801 Install the Area Distribution Box
(a) 195-001-00001
.
EFF: EMIRATES A380
001-999
44-21-00 Page 117

Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
B. Reboot the system as follows:
Subtask 44-21-00-812-648 [Fault isolation]
D. Make sure that the fault has been corrected.
(1) If a single ADB is impacted, first do the steps E, F, G, H and continue.
(2) If multiple ADBs are impacted, proceed to step I.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 118

Apr 12/23
Document Number
3000238

(1) Remove the Area Distribution Box (ADB) (Ref. TASK AMM 44-24-31-000-801).
(2) Install the ADB (Ref. TASK AMM 44-24-31-400-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 119

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

M. If the fault has not been corrected, do this:
N. Do the steps that follow to make sure that the fault has been corrected:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 120

Apr 12/23
Document Number
3000238

** ON A/C 001-999
Probable Broken ADB Wire to a Seat Column
(a) 195-001-00007
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 121

Apr 12/23
Document Number
3000238

C. If the fault has not been corrected, do this to the symptom LRU:
E. If the fault has not been corrected, do this to the detecting LRU:
(1) Remove the ADB (Ref. TASK AMM 44-24-31-000-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 122

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 123

Apr 12/23
Document Number
3000238

** ON A/C 001-999
Unconfigured Seatbox Detected by ADB
AMM 44-21-00-740-802 All Test (BITE)
(a) 195-001-00011
.
EFF: EMIRATES A380
001-999
44-21-00 Page 124

Apr 12/23
Document Number
3000238

3. Fault Isolation
D. If the fault still occurs, do the steps that follows:
(1) Check the port reporting fault.
(2) If all the seats are operational, do the Analyze Topology from MAINT and make sure that all seatboxes
on PORT are reporting correctly.
(3) If yes, no more action needed.
(4) If one or more seats are found faulty or not reporting in Analyze Topology, do this:
(a) Remove the Seat Electronics Box (Ref. TASK AMM 44-24-32-000-801).
(b) Install the Seat Electronics Box (Ref. TASK AMM 44-24-32-400-801).
(c) Readdress port of the detecting component (Ref. TASK AMM 44-21-00-600-804).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 125

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 126

Apr 12/23
Document Number
3000238

** ON A/C 001-999
ADB Network Connection Failure
Deleted
(a) 195-001-00016
3. Fault Isolation
A. Do the steps that follow to make sure that the fault has been corrected:

.
EFF: EMIRATES A380
001-999
44-21-00 Page 127

Jan 16/24
Document Number
3000238

D. Do the steps that follow to isolate the fault
(1) If all the seats are operational, do the Analyze Topology from MAINT and make sure that all seatboxes
on PORT are reporting correctly.
(2) If the report shows no fault, the fault isolation procedure is complete.

Deleted

Deleted
.
EFF: EMIRATES A380
001-999
44-21-00 Page 128

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 129

Jan 16/24
Document Number
3000238

** ON A/C 001-999
ADB Redundant Path Activated
(a) 195-001-00018
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 130

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 131

Apr 12/23
Document Number
3000238

** ON A/C 001-999
ADB Redundant Cable Installation Failure
AMM 44-21-00-000-801 Remove Seat-to-Seat Cables
AMM 44-21-00-400-801 Install Seat-to-Seat Cables
(a) 195-001-02003
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 132

Jan 16/24
Document Number
3000238

(1) Remove the redundant cable at the Area Distribution Box (ADB) (Ref. TASK AMM 44-21-00-000-801).
(2) Install the redundant cable at the ADB (Ref. TASK AMM 44-21-00-400-801).
(3) Deleted.
(4) Deleted.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 133

Jan 16/24
Document Number
3000238

** ON A/C 001-999
ADB with an Invalid IP Address
AMM 44-21-00-600-838 Seat Info
AMM 44-21-00-740-802 All Test (BITE)
(a) 195-001-02201
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 134

Jan 16/24
Document Number
3000238

(1) Set the Seat Info to "ON" (Ref. TASK AMM 44-21-00-600-838) and identify the faulty Seatbox.
(a) Remove the Seatbox (Ref. TASK AMM 44-24-32-000-801).
(b) Install the Seatbox (Ref. TASK AMM 44-24-32-400-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 135

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 136

Jan 16/24
Document Number
3000238

** ON A/C 001-999
ADB Quantity of LRUs Detected Differs from Quantity Configured
AMM 44-21-00-740-802 All Test (BITE)
Deleted
(a) 195-001-02202
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 137

Jan 16/24
Document Number
3000238


Deleted
.
EFF: EMIRATES A380
001-999
44-21-00 Page 138

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 139

Jan 16/24
Document Number
3000238

** ON A/C 001-999
No Data from SDU
(a) 196-002-00001, 196-003-00001, 196-108-00001, 196-112-00001, 196-120-00001,

196-121-00001, 196-135-00001, 196-142-00001, 196-143-00001
.
EFF: EMIRATES A380
001-999
44-21-00 Page 140

Jan 16/24
Document Number
3000238

3. Fault Isolation
NOTE: Fault 196-135-00001 is spurious and can be ignored, if In-Flight Entertainment System (IFES) is fully
functional on the aircraft.
ate(s) correctly.
(1) Examine the operating status of the Digital Seat Display Unit (DSDU).
(a) Select and play a movie and audio program.
1 Make sure that the media is shown on the DSDU when selected.
2 If the media does not play, continue with the fault isolation procedure.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 141

Jan 16/24
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 142

Jan 16/24
Document Number
3000238

NOTE: Always remove power to SPM/AMCU before replacing Line Replaceable Units (LRUs). Reboot
the AC input power to the AMCU to clear possible detected fault from ACOU/SPM/AMCU prior to
troubleshooting.
(1) When the SM has no power, refer to the below troubleshooting procedures before you remove the
related SPM from the aircraft.
SM Indication Possible Causes Possible Solutions

Bad SM Replace SM
Check connection between SM
No Power (Single SM,
No connection between SM and and DC-SEB
First/Business/Economy Class)
DC-SEB Check cable harness between SM
and DC-SEB for damage
Bad SMs Replace SMs
Check connections between SMs
No Power (Two or Three SMs,
No connections between SMs and and DC-SEB
Economy Class)
DC-SEB Check cable harnesses between
SMs and DC-SEB for damage
Check connection between SPM
No connection between SPM and and DC-SEB
DC-SEB Check cable harness between
SPM and DC-SEB for damage
No Power (All SMs) Check connection between SPM
No connection between SPM and and AMCU
AMCU Check cable harness between
SPM and AMCU for damage
Bad SPM Replace SPM
.
EFF: EMIRATES A380
001-999
44-21-00 Page 143

Jan 16/24
Document Number
3000238

L. If In-Seat Monitor/s are not energized:
(1) If a single monitor is not energized:
(a) Do a Quick Test and make sure that the related faults are reported and the recommended main-
tenance procedures as necessary (Ref. TASK AMM 44-21-00-740-801).
(b) If you do not find issues, replace the monitor (Ref. TASK AMM 44-24-21-000-801/TASK AMM
44-24-21-000-802 and TASK AMM 44-24-21-400-801/TASK AMM 44-24-21-400-802).
(2) If multiple monitors (supply by one High Power Seatbox (HPS)) are not energized:
(a) Do a Quick Test (BITE) and make sure that the related faults are reported and the recommended
maintenance procedures as necessary (Ref. TASK AMM 44-21-00-740-801).
(b) Remove power to the related HPS and interchange the HPS reporting the fault with a HPS
that operates correctly from a different location, apply the power again (Ref. TASK AMM
44-24-32-000-801 and TASK AMM 44-24-32-400-801).
NOTE: Make sure that you record the serviceable conditions of the two HPS after you inter-
change.
(c) If the reported HPS has the damage, replace the HPS (Ref. TASK AMM 44-24-32-000-801 and
TASK AMM 44-24-32-400-801).
(d) Install again the serviceable HPS at the initial location (Ref. TASK AMM 44-24-32-400-801).
(e) If the issue remains, replace the defective monitors (Ref. TASK AMM 44-24-21-000-801/TASK
AMM 44-24-21-000-802 and TASK AMM 44-24-21-400-801/TASK AMM 44-24-21-400-802).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 144

Jan 16/24
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

SDU Fan Failure
(a) 196-002-00003, 196-108-00003
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 145

Apr 12/23
Document Number
3000238

3. Fault Isolation
Subtask 44-21-00-100-002 [Cleaning]
(1) If necessary, remove the component to get access to the component fan.
(2) Clean the fan vents and grills that are located on the component (Ref. TASK AMM 44-21-00-100-801).
(3) If necessary, install the component.
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 146

Apr 12/23
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 147

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-008, 035-042, 051-052, 101-105, 134-142, 301, 401-423
POST SB RDAA902619-01-44-01 FOR A/C 124-125, 130-133

SDU Backlight Failure
(a) 196-002-00014, 196-142-00014, 196-143-00014
.
EFF: EMIRATES A380
003, 005-008, 035-042, 051-052, 101-105, 134-142,
301, 401-423
44-21-00 Page 148
Apr 12/23
Document Number
3000238

3. Fault Isolation
44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
003, 005-008, 035-042, 051-052, 101-105, 134-142,
301, 401-423
44-21-00 Page 149
Apr 12/23
Document Number
3000238

** ON A/C 003, 005-032, 035-042, 051-052, 101-142, 201-206, 301, 351-359, 401-417
SDU Detects Overcurrent Condition on One or More USB Ports
A. Fixtures, Tools, Test and Support Equipment
REFERENCE QTY DESIGNATION

No specific 1 MULTIMETER, DIGITAL (DMM)
130505, Panasonic Avionics Corporation 1 CABLE, BREAKOUT, USB
(V1UL05)
B. Referenced Information
AMM 44-21-00-210-802 Component Inspection
AMM 44-24-46-000-801 Remove the Remote Jack Module
AMM 44-24-46-400-801 Install the Remote Jack Module
.
EFF: EMIRATES A380
003, 005-032, 035-042, 051-052, 101-142, 201-206,
301, 351-359, 401-417
44-21-00 Page 150
Sep 26/22
Document Number
3000238

(a) 196-002-00023, 196-003-00023, 196-108-00023, 196-120-00023, 196-121-00023,

196-135-00023
3. Fault Isolation
(1) Make sure that there are no Portable Electronic Devices (PEDs) or cables that are attached to the
USB ports.
(1) Examine the USB for physical damage (Ref. TASK AMM 44-21-00-210-802).
.
EFF: EMIRATES A380
003, 005-032, 035-042, 051-052, 101-142, 201-206,
301, 351-359, 401-417
44-21-00 Page 151
Sep 26/22
Document Number
3000238

(2) If there is no physical damage to the USB port, examine the related cradle for physical damage (Ref.
TASK AMM 44-21-00-210-802).
(3) If there is no physical damage to the cradle, do the steps that follow:
(b) Connect the USB breakout cable (PN 130505) to the applicable USB port.
(c) Use a Digital Multimeter (DMM) and the USB breakout cable to check for continuity between
pins 1 thru 4 of the USB port.
NOTE: Pins 1 thru 4 of the breakout cable map to pins 1 thru 4 of the USB port. Pin 5 of the
breakout cable maps to the USB port Chassis Ground.
(d) If there is continuity between the pins 1 thru 4, do the steps that follow:
1 For Remote Jack Modules (RJM) with USB port, remove and replace the RJM (Ref. TASK
AMM 44-24-46-000-801 and TASK AMM 44-24-46-400-801).
2 Reboot the system as follows to clear the fault:
a De-energize the IFES (Ref. TASK AMM 44-21-00-860-802).
b Energize the IFES (Ref. TASK AMM 44-21-00-860-801).
3 Do the steps that follow to make sure that the fault has been corrected:
a Do a Quick Test (Ref. TASK AMM 44-21-00-740-801).
b Make sure that the fault has been corrected.
(e) If there is no continuity between the pins 1 thru 4 of the USB port, check for continuity between
Pin 1 and Chassis Ground, Pin 2 and Chassis Ground and Pin 3 and Chassis ground.
(f) If there is continuity between the pins and Chassis Ground, do the steps that follow:
AMM 44-24-46-000-801 and TASK AMM 44-24-46-400-801).
.
EFF: EMIRATES A380
003, 005-032, 035-042, 051-052, 101-142, 201-206,
301, 351-359, 401-417
44-21-00 Page 152
Sep 26/22
Document Number
3000238

(g) If there is no continuity between the USB pins and Chassis Ground, energize the IFES (Ref.
TASK AMM 44-21-00-860-801).
(h) Use the DMM and USB breakout cable to measure the voltage at Pin 1.
NOTE: A voltage of 5 to 6 VDC is expected.
(i) Use the DMM and USB breakout cable to measure the voltage at pins 2 thru 4.
NOTE: No voltage is expected at these pins.
(j) If the correct voltage is not measured at Pin 1 or if there is voltage measured at Pins 2 thru 4,
do the steps that follow:
1 For Remote Jack Modules (RJM), remove and replace the RJM (Ref. TASK AMM
44-24-46-000-801 and TASK AMM 44-24-46-400-801).
(k) If the correct voltage is measured at Pin 1 and no voltage is measured at Pins 2 thru 4, do the
steps that follow:
1 If the seat display unit is installed on the seatbacks, do the steps that follow:
a Remove the Seat Display Unit (Seatback) (Ref. TASK AMM 44-24-21-000-801).
b Install the Seat Display Unit (Seatback) (Ref. TASK AMM 44-24-21-400-801).
2 If the seat display unit is in-arm, wall-mounted, or console-mounted, do the steps that follow:
a Remove the Seat Display Unit (In-arm/Wall-mounted/Console-mounted) (Ref. TASK

AMM 44-24-21-000-802).
.
EFF: EMIRATES A380
003, 005-032, 035-042, 051-052, 101-142, 201-206,
301, 351-359, 401-417
44-21-00 Page 153
Sep 26/22
Document Number
3000238

b Install the Seat Display Unit (In-arm/Wall-mounted/Console-mounted) (Ref. TASK

AMM 44-24-21-400-802).
a Do a Quick Test (BITE) (Ref. TASK AMM 44-21-00-740-801).
(4) Repeat steps (1) thru (3) for the remaining USB ports in the seat group.
.
EFF: EMIRATES A380
003, 005-032, 035-042, 051-052, 101-142, 201-206,
301, 351-359, 401-417
44-21-00 Page 154
Sep 26/22
Document Number
3000238

** ON A/C 003, 005-008, 051-052, 101-105

SDU Backlight Sensor Degradation Detected
(a) 196-002-00041
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-008, 051-052, 101-105
44-21-00 Page 155

Apr 12/23
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
003, 005-008, 051-052, 101-105
44-21-00 Page 156

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

SDU Hard Drive Write Failure
(a) 196-002-00207, 196-003-00207, 196-108-00207, 196-112-00207
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 157

Apr 12/23
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 158

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-011, 035-042, 051-052, 101-118, 134-142, 201-206, 301, 351-359, 401-417
SDU Hard Drive Read Failure
(a) 196-002-00208, 196-003-00208, 196-108-00208, 196-112-00208, 196-135-00208
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-417
44-21-00 Page 159
Apr 12/23
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-417
44-21-00 Page 160
Apr 12/23
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

SDU Hard Drive Failure
(a) 196-002-00301, 196-003-00301, 196-108-00301, 196-112-00301
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 161

Apr 12/23
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 162

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-008, 051-052, 101-105

SDU Backlight Failure
(a) 196-002-01201
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-008, 051-052, 101-105
44-21-00 Page 163

Apr 12/23
Document Number
3000238

(1) Examine the backlight of the component and make sure it operates correctly.
(a) If the backlight does not operate correctly, continue with the fault isolation.
44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
003, 005-008, 051-052, 101-105
44-21-00 Page 164

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-008, 051-052, 101-105
44-21-00 Page 165

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

SDU Failed to Load DSP Software
(a) 196-002-01206, 196-003-01206
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 166

Apr 12/23
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 167

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-011, 035-042, 051-052, 101-118, 134-142, 201-206, 301, 351-359, 401-423

SDU with an Invalid IP Address
(a) 196-002-02201, 196-003-02201, 196-135-02201, 196-142-02201
.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 168
Apr 12/23
Document Number
3000238

3. Fault Isolation
44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 169
Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-417

SDU Over-Temperature Condition Detected
(a) 196-135-00002
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-417
44-21-00 Page 170

Sep 26/22
Document Number
3000238

3. Fault Isolation
Manual (AMM) (1000636)).
44-21-00-100-801).

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-417
44-21-00 Page 171

Sep 26/22
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-417
44-21-00 Page 172

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423
POST SB RDAA902619-01-44-01 FOR A/C 022-032, 124-125, 130-133

SDU Input Power Supplied is Outside Normal Operating Range
(a) 196-135-00015, 196-142-00015, 196-143-00015
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 173

Sep 26/22
Document Number
3000238

3. Fault Isolation
44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 174

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 175

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

SDU Network Connection Failure
(a) 196-135-00016, 196-143-00016
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 176

Apr 12/23
Document Number
3000238

3. Fault Isolation
44-24-21-000-802).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 177

Apr 12/23
Document Number
3000238

44-24-21-400-802).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 178

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

SDU Redundant Path Activated
(a) 196-135-00018, 196-143-00018
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 179

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 180

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

SDU Touchscreen is Not Responding
(a) 196-135-00025, 196-142-00025, 196-143-00025
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 181

Sep 26/22
Document Number
3000238

3. Fault Isolation
44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 182

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 183

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

SDU Critically High Temperature Condition Detected
(a) 196-135-00032, 196-142-00032, 196-143-00032
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 184

Sep 26/22
Document Number
3000238

3. Fault Isolation
Manual (AMM) (1000636)).
44-21-00-100-801).

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 185

Sep 26/22
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 186

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

SDU Internal Memory Failure
(a) 196-135-00203, 196-142-00203, 196-143-00203
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 187

Sep 26/22
Document Number
3000238

3. Fault Isolation
44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 188

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

SDU Memory Read Failure
(a) 196-135-00204, 196-142-00204, 196-143-00204
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 189

Sep 26/22
Document Number
3000238

3. Fault Isolation
44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 190

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-417

SDU Hard Disk Full
(a) 196-135-01204
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-417
44-21-00 Page 191

Sep 26/22
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-417
44-21-00 Page 192

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-417

SDU Redundant Cable Installation Failure
(a) 196-135-02003
3. Fault Isolation

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-417
44-21-00 Page 193

Jan 16/24
Document Number
3000238

(1) Remove the redundant cable at the Seat Display Unit (SDU) (Ref. TASK AMM 44-21-00-000-801).
(2) Install the redundant cable at the SDU (Ref. TASK AMM 44-21-00-400-801).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-417
44-21-00 Page 194

Jan 16/24
Document Number
3000238

** ON A/C 001-999
No Data from TU
AMM 44-25-31-000-801 Remove the Tapping Unit
AMM 44-25-31-400-801 Install the Tapping Unit
(a) 197-000-00001, 197-002-00001
.
EFF: EMIRATES A380
001-999
44-21-00 Page 195

Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
(1) Remove the Tapping Unit (TU) (Ref. TASK AMM 44-25-31-000-801).
(2) Install the TU (Ref. TASK AMM 44-25-31-400-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 196

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 197

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

.
EFF: EMIRATES A380
001-999
44-21-00 Page 198

Apr 12/23
Document Number
3000238

** ON A/C 001-999
TU with an Invalid IP Address
AMM 44-21-00-740-802 All Test (BITE)
(a) 197-000-02201, 197-002-02201
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 199

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 200

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

DTU Input Power Dropped Below Normal Operating Range
(a) 197-002-00004
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 201

Sep 26/22
Document Number
3000238

ate(s) correctly.
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 202

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 203

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

TU Network Connection Failure
(a) 197-002-00016
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 204

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 205

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

TU Network Speed Degraded
(a) 197-002-00017
3. Fault Isolation
NOTE: Fault is spurious and can be ignored, if In-Flight Entertainment System (IFES) is fully functional on the
aircraft.
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 206

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 207

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

TU Primary Network Path Interrupted - Redundant Path Activated
(a) 197-002-00018
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 208

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 209

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

TU Redundant Cable Installation Failure
(a) 197-002-02003
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 210

Jan 16/24
Document Number
3000238

(1) Remove the redundant cable at the Tapping Unit (TU) (Ref. TASK AMM 44-21-00-000-801).
(2) Install the redundant cable at the TU (Ref. TASK AMM 44-21-00-400-801).
(3) Deleted.
(4) Deleted.
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 211

Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

TU Quantity of LRUs Detected Differs from Quantity Configured
Deleted
(a) 197-002-02202
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 212

Jan 16/24
Document Number
3000238


Deleted
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 213

Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
No Data from PSU
AMM 44-33-23-000-801 Remove the Power Supply Unit
AMM 44-33-23-400-801 Install the Power Supply Unit
B. Do a Quick Test (Ref. TASK AMM 44-21-00-740-801).
C. Do the steps that follow to confirm the fault:
(a) 199-001-00001
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 214
Jan 16/24
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
(1) Remove the Power Supply Unit (PSU) (Ref. TASK AMM 44-33-23-000-801).
(2) Install the PSU (Ref. TASK AMM 44-33-23-400-801).
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 215
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 216
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
PSU Over-Temperature
(a) 199-001-05420
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 217
Jan 16/24
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 218
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 219
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
PSU Output Power is Over Voltage
(a) 199-001-05421
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 220
Jan 16/24
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 221
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 222
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
PSU Output Power is Under Voltage
(a) 199-001-05422
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 223
Jan 16/24
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 224
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 225
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
PSU Overcurrent
(a) 199-001-05423
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 226
Jan 16/24
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 227
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 228
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
PSU Shut Down Power to Antenna
(a) 199-001-05424
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 229
Jan 16/24
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 230
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 231
Jan 16/24
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

No Data from ME
AMM 44-21-22-000-801 Remove the Media Encoder
AMM 44-21-22-400-801 Install the Media Encoder
(a) 200-001-00001
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 232

Jan 16/24
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
D. If necessary, do the steps that follow to make sure that the fault has been corrected:
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 233

Jan 16/24
Document Number
3000238

(1) Remove the Media Encoder (ME) (Ref. TASK AMM 44-21-22-000-801).
(2) Install the ME (Ref. TASK AMM 44-21-22-400-801).
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 234

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 235

Jan 16/24
Document Number
3000238

** ON A/C 022-032, 035-042, 124-142, 201-206, 301, 351-359, 401-423

No Data from PCU
AMM 44-24-11-000-801 Remove the Passenger Control Unit
AMM 44-24-11-400-801 Install the Passenger Control Unit
(a) 202-062-00001
.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 236
Jan 16/24
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
(1) Remove the Passenger Control Unit (PCU) (Ref. TASK AMM 44-24-11-000-801).
(2) Install the PCU (Ref. TASK AMM 44-24-11-400-801).
.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 237
Jan 16/24
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 238
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 239
Jan 16/24
Document Number
3000238

** ON A/C 001-999
No Data from Seatbox
AMM 44-21-32-000-802 Remove the Content Server
AMM 44-21-32-400-802 Install the Content Server
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
AMM 44-24-41-000-801 Remove the Floor Disconnect Box
AMM 44-24-41-400-801 Install the Floor Disconnect Box
.
EFF: EMIRATES A380
001-999
44-21-00 Page 240

Apr 12/23
Document Number
3000238

(a) 203-005-00001, 203-006-00001, 203-007-00001, 203-015-00001, 203-020-00001,

203-022-00001, 203-029-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 241

Apr 12/23
Document Number
3000238

(1) Remove the detecting Seatbox (Ref. TASK AMM 44-24-32-000-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 242

Apr 12/23
Document Number
3000238

(1) Remove the detecting Floor Disconnect Box (FDB) (Ref. TASK AMM 44-24-41-000-801).
(2) Install the FDB (Ref. TASK AMM 44-24-41-400-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 243

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

O. If the fault has not been corrected, do this:
P. Do the steps that follow to make sure that the fault has been corrected:
Q. If the fault has not been corrected, do this:
(1) Remove the Content Server (CS) (Ref. TASK AMM 44-21-32-000-802).
(2) Install the CS (Ref. TASK AMM 44-21-32-400-802).
R. Do the steps that follow to make sure that the fault has been corrected:
S. If the fault has not been corrected, do this:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 244

Apr 12/23
Document Number
3000238

T. Do the steps that follow to make sure that the fault has been corrected:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 245

Apr 12/23
Document Number
3000238

** ON A/C 001-999
Probable Broken Seatbox Wire to a Seat Column
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
.
EFF: EMIRATES A380
001-999
44-21-00 Page 246

Apr 12/23
Document Number
3000238

(a) 203-005-00007, 203-006-00007, 203-007-00007, 203-015-00007, 203-022-00007
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 247

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 248

Apr 12/23
Document Number
3000238

** ON A/C 001-999
LRU (Seatbox) Missing
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
.
EFF: EMIRATES A380
001-999
44-21-00 Page 249

Apr 12/23
Document Number
3000238

(a) 203-005-00009, 203-006-00009, 203-007-00009, 203-020-00009, 203-022-00009
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 250

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 251

Apr 12/23
Document Number
3000238

** ON A/C 001-999
Seatbox Redundant Path Activated
(a) 203-005-00018, 203-006-00018, 203-007-00018, 203-020-00018, 203-022-00018,

203-029-00018
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 252

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 253

Apr 12/23
Document Number
3000238

** ON A/C 001-999
Seatbox Detects Overcurrent Condition on One or More USB Ports
A. Fixtures, Tools, Test and Support Equipment
REFERENCE QTY DESIGNATION

No specific 1 MULTIMETER, DIGITAL (DMM)
130505, Panasonic Avionics Corporation 1 CABLE, BREAKOUT, USB
(V1UL05)
B. Referenced Information
AMM 44-24-46-000-801 Remove the Remote Jack Module
AMM 44-24-46-400-801 Install the Remote Jack Module
.
EFF: EMIRATES A380
001-999
44-21-00 Page 254

Apr 12/23
Document Number
3000238

(a) 203-005-00023, 203-006-00023, 203-015-00023, 203-020-00023, 203-022-00023
3. Fault Isolation
(1) Make sure that there are no Portable Electronic Devices (PEDs) or cables that are attached to the
USB ports.
(1) Examine the USB for physical damage (Ref. TASK AMM 44-21-00-210-802).
(2) If there is no physical damage to the USB port, examine the related cradle for physical damage (Ref.
TASK AMM 44-21-00-210-802).
(3) If there is no physical damage to the cradle, do the steps that follow:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 255

Apr 12/23
Document Number
3000238

(b) Connect the USB breakout cable (PN 130505) to the applicable USB port.
(c) Use a Digital Multimeter (DMM) and the USB breakout cable to check for continuity between
pins 1 thru 4 of the USB port.
NOTE: Pins 1 thru 4 of the breakout cable map to pins 1 thru 4 of the USB port. Pin 5 of the
breakout cable maps to the USB port Chassis Ground.
(d) If there is continuity between the pins 1 thru 4, do the steps that follow:
AMM 44-24-46-000-801 and TASK AMM 44-24-46-400-801).
(e) If there is no continuity between the pins 1 thru 4 of the USB port, check for continuity between
Pin 1 and Chassis Ground, Pin 2 and Chassis Ground and Pin 3 and Chassis ground.
(f) If there is continuity between the pins and Chassis Ground, do the steps that follow:
AMM 44-24-46-000-801 and TASK AMM 44-24-46-400-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 256

Apr 12/23
Document Number
3000238

(g) If there is no continuity between the USB pins and Chassis Ground, energize the IFES (Ref.
TASK AMM 44-21-00-860-801).
(h) Use the DMM and USB breakout cable to measure the voltage at Pin 1.
NOTE: A voltage of 5 to 6 VDC is expected.
(i) Use the DMM and USB breakout cable to measure the voltage at pins 2 thru 4.
NOTE: No voltage is expected at these pins.
(j) If the correct voltage is not measured at Pin 1 or if there is voltage measured at pins 2 thru 4,
do the steps that follow:
1 For Remote Jack Modules (RJM), remove and replace the RJM (Ref. TASK AMM
44-24-46-000-801 and TASK AMM 44-24-46-400-801).
(k) If the correct voltage is measured at Pin 1 and no voltage is measured at pins 2 thru 4, do the
steps that follow:
1 Remove the Seatbox (Ref. TASK AMM 44-24-32-000-801).
2 Install the Seatbox (Ref. TASK AMM 44-24-32-400-801).
a Do a Quick Test (BITE) (Ref. TASK AMM 44-21-00-740-801).
(4) Repeat steps (1) thru (3) for the remaining USB ports in the seat group.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 257

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 258

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-011, 035-042, 051-052, 101-118, 134-142, 201-206, 301, 351-359, 401-423
Seatbox Hard Drive Write Failure
(a) 203-005-00207, 203-022-00207
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 259
Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 260
Apr 12/23
Document Number
3000238

** ON A/C 003, 005-011, 035-042, 051-052, 101-118, 134-142, 201-206, 301, 351-359, 401-423
Seatbox Hard Drive Read Failure
(a) 203-005-00208, 203-022-00208
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 261
Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 262
Apr 12/23
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

Seatbox Hard Drive Failure
(a) 203-005-00301
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 263

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 264

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

Seatbox Failed to Load DSP Software
(a) 203-005-01206
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 265

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 266

Sep 26/22
Document Number
3000238

** ON A/C 001-999
Seatbox Redundant Cable Installation Failure
(a) 203-005-02003, 203-007-02003, 203-020-02003, 203-022-02003, 203-029-02003
3. Fault Isolation

.
EFF: EMIRATES A380
001-999
44-21-00 Page 267

Apr 12/23
Document Number
3000238

(1) Remove the redundant cable at the seatbox (Ref. TASK AMM 44-21-00-000-801).
(2) Install the redundant cable at the seatbox (Ref. TASK AMM 44-21-00-400-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 268

Apr 12/23
Document Number
3000238

** ON A/C 001-999
Seatbox with an Invalid IP Address
AMM 44-21-00-740-802 All Test (BITE)
(a) 203-005-02201, 203-006-02201, 203-007-02201, 203-015-02201, 203-020-02201,

203-022-02201, 203-029-02201
.
EFF: EMIRATES A380
001-999
44-21-00 Page 269

Jan 16/24
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 270

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 271

Jan 16/24
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

Seatbox Memory Read Failure
(a) 203-006-00204
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 272

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 273

Sep 26/22
Document Number
3000238

** ON A/C 001-999
Seatbox Quantity of LRUs Detected Differs from Quantity Configured
Deleted
(a) 203-007-02202, 203-020-02202, 203-022-02202, 203-029-02202
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 274

Jan 16/24
Document Number
3000238


Deleted
.
EFF: EMIRATES A380
001-999
44-21-00 Page 275

Jan 16/24
Document Number
3000238

** ON A/C 012-032, 035-042, 119-142, 201-206, 301, 351-359, 401-423

Seatbox Error with Connection to Seats LCDM Display
(a) 203-015-00027, 203-022-00027
.
EFF: EMIRATES A380
012-032, 035-042, 119-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 276
Apr 12/23
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
012-032, 035-042, 119-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 277
Apr 12/23
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
012-032, 035-042, 119-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 278
Apr 12/23
Document Number
3000238

** ON A/C 022-032, 035-042, 124-142, 201-206, 301, 351-359, 401-423

Seatbox Voltage Level Outside Normal Operating Range
(a) 203-020-00015, 203-022-00015, 203-029-00015
3. Fault Isolation
.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 279
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 280
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 281
Jan 16/24
Document Number
3000238

** ON A/C 022-032, 035-042, 124-142, 201-206, 301, 351-359, 401-423

Seatbox Network Connection Failure
(a) 203-020-00016, 203-022-00016, 203-029-00016
3. Fault Isolation

.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 282
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 283
Jan 16/24
Document Number
3000238

** ON A/C 022-032, 035-042, 124-142, 201-206, 301, 351-359, 401-423

Seatbox Memory Write Failure
(a) 203-020-00203, 203-029-00203
3. Fault Isolation
.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 284
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 285
Jan 16/24
Document Number
3000238

** ON A/C 022-032, 035-042, 124-142, 201-206, 301, 351-359, 401-423

Seatbox Over-Temperature Condition Detected
(a) 203-022-00002, 203-029-00002
3. Fault Isolation

.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 286
Jan 16/24
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 287
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 288
Jan 16/24
Document Number
3000238

** ON A/C 022-032, 035-042, 124-142, 201-206, 301, 351-359, 401-423

Seatbox Network Speed Degraded
(a) 203-020-00017, 203-022-00017, 203-029-00017
3. Fault Isolation

.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 289
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 290
Jan 16/24
Document Number
3000238

** ON A/C 022-032, 035-042, 124-142, 201-206, 301, 351-359, 401-423

SEB Critically High Temperature Condition Detected
(a) 203-022-00032, 203-029-00032
3. Fault Isolation

.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 291
Jan 16/24
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 292
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 293
Jan 16/24
Document Number
3000238

** ON A/C 001-999
No Data from FDB
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
(a) 206-000-00001
.
EFF: EMIRATES A380
001-999
44-21-00 Page 294

Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
(1) Examine the operating status of the Floor Disconnect Box (FDB) by observing:
(a) A video or audio program from a seat connected to the suspected FDB.
NOTE: Audio and video will play if the system is configured with FDB-FDB loopback cables.
1 Continue fault isolation if the media fails to play.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 295

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 296

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 297

Apr 12/23
Document Number
3000238

** ON A/C 001-999
Probable Broken FDB Wire to a Seat Column
(a) 206-000-00007
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 298

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 299

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 300

Apr 12/23
Document Number
3000238

** ON A/C 001-999
LRU (FDB) Missing
(a) 206-000-00009
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 301

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 302

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 303

Apr 12/23
Document Number
3000238

** ON A/C 001-999
FDB Network Connection Failure
(a) 206-000-00016
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 304

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 305

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 306

Apr 12/23
Document Number
3000238

** ON A/C 001-999
FDB Redundant Path Activated
(a) 206-000-00018
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 307

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 308

Apr 12/23
Document Number
3000238

** ON A/C 001-999
FDB Redundant Cable Installation Failure
(a) 206-000-02003
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 309

Jan 16/24
Document Number
3000238

(1) Remove the redundant cable at the Floor Disconnect Box (FDB) (Ref. TASK AMM 44-21-00-000-801).
(2) Install the redundant cable at the FDB (Ref. TASK AMM 44-21-00-400-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 310

Jan 16/24
Document Number
3000238

** ON A/C 001-999
FDB with an Invalid IP Address
AMM 44-21-00-740-802 All Test (BITE)
(a) 206-000-02201
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 311

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 312

Jan 16/24
Document Number
3000238

** ON A/C 001-999
FDB Quantity of LRUs Detected Differs from Quantity Configured
Deleted
(a) 206-000-02202
3. Fault Isolation
aircraft.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 313

Jan 16/24
Document Number
3000238


Deleted
.
EFF: EMIRATES A380
001-999
44-21-00 Page 314

Jan 16/24
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

No Data from ES
AMM 44-21-34-000-801 Remove the Ethernet Switching Unit
AMM 44-21-34-400-801 Install the Ethernet Switching Unit
(a) 207-000-00001
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 315

Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 316

Apr 12/23
Document Number
3000238

(1) Remove the Ethernet Switch (ES) (Ref. TASK AMM 44-21-34-000-801).
(2) Install the ES (Ref. TASK AMM 44-21-34-400-801).
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 317

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 318

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Data from ACIDS
(a) 210-000-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 319

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 320

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Data from CIDS Director
(a) 212-000-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 321

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 322

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 323

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Data from ADIRU_ADR
(a) 213-000-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 324

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 325

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 326

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Data from CFDIU
(a) 214-000-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 327

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 328

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 329

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Data from AI
(a) 300-000-00001, 300-001-00001, 300-002-00001
.
EFF: EMIRATES A380
001-999
44-21-00 Page 330

Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 331

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

.
EFF: EMIRATES A380
001-999
44-21-00 Page 332

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 333

Apr 12/23
Document Number
3000238

** ON A/C 001-999
AI BITE Database is Not Installed
(a) 300-000-00113, 300-001-00113
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 334

Apr 12/23
Document Number
3000238

F. If the fault has not been corrected, do the steps that follow:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 335

Apr 12/23
Document Number
3000238

** ON A/C 001-999
AI Compact Flash is Full
(a) 300-000-00220, 300-002-00220
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 336

Apr 12/23
Document Number
3000238

C. Reboot the system as follows to clear the fault:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 337

Apr 12/23
Document Number
3000238

** ON A/C 001-999
AI One or More Payment Files has Not Successfully Offloaded
(a) 300-000-00314, 300-001-00314
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 338

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 339

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Data from AI HC11
(a) 300-000-03800, 300-001-03800
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 340

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 341

Apr 12/23
Document Number
3000238

** ON A/C 001-999
AI ARINC 429 Loopback Failure
(a) 300-000-03803, 300-001-03803, 300-002-03803
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 342

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 343

Apr 12/23
Document Number
3000238

** ON A/C 001-999
AI ARINC 485 Loopback Failure
(a) 300-000-03804, 300-001-03804, 300-002-03804
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 344

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 345

Apr 12/23
Document Number
3000238

** ON A/C 001-999
AI Media Decoding Failure
(a) 300-000-03805, 300-001-03805, 300-002-03805
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 346

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 347

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 348

Apr 12/23
Document Number
3000238

** ON A/C 001-999
AI Network Connection Failure
(a) 300-000-03806, 300-001-03806
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 349

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 350

Apr 12/23
Document Number
3000238

** ON A/C 001-999
TASK 44-21-00-812-927
Aircraft Bus Data to Populate ARINC 763 APS MIB is Invalid or Shows Errors
AMM 44-21-00-740-802 All Test (BITE)
(a) 300-000-03832, 300-001-03832
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 351

Apr 12/23
Document Number
3000238

(4) Align the Inertial Reference Unit (IRU)/Inertial Reference System (IRS) (refer to the Aircraft Manufac-
turer's AMM).
NOTE: If the fault has been corrected, the fault isolation procedure is completed.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 352

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 353

Apr 12/23
Document Number
3000238

** ON A/C 001-999
MPDS Link between AI and SDU/Bearer Indicates a Problem
(a) 300-000-03833, 300-001-03833
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 354

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 355

Apr 12/23
Document Number
3000238

** ON A/C 001-999
TASK 44-21-00-812-928
AI Remote Gateway SW Component of eXPhone is Failing
AMM 44-21-00-740-802 All Test (BITE)
(a) 300-000-03834, 300-001-03834
.
EFF: EMIRATES A380
001-999
44-21-00 Page 356

Apr 12/23
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 357

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 358

Apr 12/23
Document Number
3000238

** ON A/C 001-999
TASK 44-21-00-812-929
AI Control Server SW Component of eXPhone is Failing
AMM 44-21-00-740-802 All Test (BITE)
(a) 300-000-03835, 300-001-03835
.
EFF: EMIRATES A380
001-999
44-21-00 Page 359

Apr 12/23
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 360

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 361

Apr 12/23
Document Number
3000238

** ON A/C 001-999
TASK 44-21-00-812-930
AI BTS is Not Communicating or is Reporting a Fault
AMM 44-21-00-740-802 All Test (BITE)
(a) 300-000-03836, 300-001-03836
.
EFF: EMIRATES A380
001-999
44-21-00 Page 362

Apr 12/23
Document Number
3000238

3. Fault Isolation
(b) De-energize the Global Communications Suite (GCS) (Ref. TASK AMM 44-33-00-860-802).
(c) Energize the IFES (Ref. TASK AMM 44-21-00-860-801).
(d) Energize the GCS (Ref. TASK AMM 44-33-00-860-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 363

Apr 12/23
Document Number
3000238

** ON A/C 001-999
TASK 44-21-00-812-931
AI Control Server SW Component of eXPhone is Failing
AMM 44-21-00-740-802 All Test (BITE)
(a) 300-000-03837, 300-001-03837
.
EFF: EMIRATES A380
001-999
44-21-00 Page 364

Apr 12/23
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 365

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 366

Apr 12/23
Document Number
3000238

** ON A/C 001-999
TASK 44-21-00-812-932
AI eXPhone SW is Reporting Connectivity Loss with Ground Network
AMM 44-21-00-740-802 All Test (BITE)
AMM 44-33-00-710-807 Internet Connectivity Test
(a) 300-000-03840, 300-001-03840
3. Fault Isolation

.
EFF: EMIRATES A380
001-999
44-21-00 Page 367

Apr 12/23
Document Number
3000238

turer's AMM).
(4) Do the Internet Connectivity Test (Ref. TASK AMM 44-33-00-710-807).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 368

Apr 12/23
Document Number
3000238

** ON A/C 001-999
AI Data3 Link between AI and SDU/Bearer Indicates a Problem
(a) 300-000-03841, 300-001-03841
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 369

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 370

Apr 12/23
Document Number
3000238

** ON A/C 001-999
TASK 44-21-00-812-933
AI RIAS Process Died or Disconnected from the eXPhone Control Server
NOTE: The RIAS process is an eXPhone software process which can run on either the Broadband Controller
(BC) or Aircraft Interface (AI) on integrated systems. On standalone GCS systems, the RIAS process
runs on the BC. Contact a Panasonic Mission Control Center (MCC) representative (phone number in
the US: +1 (877) 627-2300, outside the US: 00+1 (425) 415-9800) for information on the RIAS process
location on integrated systems.
(a) 300-000-03842, 300-001-03842
.
EFF: EMIRATES A380
001-999
44-21-00 Page 371

Apr 12/23
Document Number
3000238

3. Fault Isolation
(b) De-energize the Global Communications Suite (GCS) (Ref. TASK AMM 44-33-00-860-802).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 372

Apr 12/23
Document Number
3000238

** ON A/C 001-999
AI EE Rack Fan Failure
(a) 300-000-00003, 300-001-00003
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 373

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 374

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

AI Hard Drive Failure
(a) 300-001-00301, 300-002-00301
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 375

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 376

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

AI Quantity of LRUs Detected Differs from Quantity Configured
AMM 44-21-00-740-802 All Test (BITE)
Deleted
(a) 300-001-02202
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 377

Jan 16/24
Document Number
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Deleted
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 378

Jan 16/24
Document Number
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.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 379

Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

AI Over-Temperature Condition Detected
(a) 300-002-00002
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 380

Sep 26/22
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 381

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 382

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

AI Network Connection Failure
(a) 300-002-00016
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 383

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 384

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 385

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

AI Network Speed Degraded
(a) 300-002-00017
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 386

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 387

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 388

Apr 12/23
Document Number
3000238

** ON A/C 418-423
TASK 44-21-00-812-946
PIC Power Controller (internal) Over-Temperature Condition Detected
(a) 302-001-00002
3. Fault Isolation

.
EFF: EMIRATES A380
418-423
44-21-00 Page 389

Sep 26/22
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
418-423
44-21-00 Page 390

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 391

Sep 26/22
Document Number
3000238

** ON A/C 418-423
TASK 44-21-00-812-947
PIC Power Controller (internal) Port @PARAM1 Power Disabled
AMM 44-22-00-860-801 Energize the In-Seat Power Supply System
AMM 44-22-00-860-802 De-energize the In-Seat Power Supply System
AMM 44-22-43-000-801 Remove the Power Outlet Unit
AMM 44-22-43-400-801 Install the Power Outlet Unit
(1) Energize the In-seat Power Supply System (ISPSS) (Ref. TASK AMM 44-22-00-860-801).
(2) If the fault that follows is confirmed, do the Fault Isolation procedure.
(a) An AC Outlet Unit (AC OU) does not operate correctly and the AC OU LED is red or not on.
(3) If the fault cannot be confirmed, do an operational test of the related function to make sure that the
component and/or function is serviceable (Ref. TASK AMM 44-22-00-710-801).
(a) 302-001-00026
.
EFF: EMIRATES A380
418-423
44-21-00 Page 392

Jan 17/22
Document Number
3000238

3. Fault Isolation
(a) Examine the connections between the AC OU and High Power Seatbox (HPS) and make sure
that the connectors are attached correctly.
(b) Examine the connections between the HPS and make sure that the connectors are attached
correctly.
(a) De-energize the ISPSS (Ref. TASK AMM 44-22-00-860-802).
(b) Energize the ISPSS (Ref. TASK AMM 44-22-00-860-801).
(2) Examine the AC OU, make sure that the AC OU LEDs come on as green.
(3) Connect the power cable of a Portable Electronic Device (PED) to the AC OU.
(a) Make sure that power is available.
.
EFF: EMIRATES A380
418-423
44-21-00 Page 393

Jan 17/22
Document Number
3000238

(1) Remove the Power Outlet Unit (Ref. TASK AMM 44-22-43-000-801).
(2) Install the Power Outlet Unit (Ref. TASK AMM 44-22-43-400-801).
(3) Connect the power cable of a PED to the AC OU.
.
EFF: EMIRATES A380
418-423
44-21-00 Page 394

Jan 17/22
Document Number
3000238

** ON A/C 418-423
TASK 44-21-00-812-948
PIC Power Controller (internal) Critical Over-Temperature Condition Detected
(a) 302-001-00032
3. Fault Isolation

.
EFF: EMIRATES A380
418-423
44-21-00 Page 395

Sep 26/22
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
418-423
44-21-00 Page 396

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 397

Sep 26/22
Document Number
3000238

** ON A/C 418-423
TASK 44-21-00-812-949
Power to High Power USB Ports have been Disabled due to Lost Communication with the PIC Power
Controller (internal)
(a) 302-001-00035
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 398

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 399

Sep 26/22
Document Number
3000238

** ON A/C 418-423
TASK 44-21-00-812-961
PIC AC Power Failure
(a) 302-001-00089
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 400

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 401

Jan 16/24
Document Number
3000238

** ON A/C 418-423
TASK 44-21-00-812-950
PIC Power Controller (internal) GFI Condition Detected
(a) 302-001-00128
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 402

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 403

Apr 12/23
Document Number
3000238

** ON A/C 418-423
TASK 44-21-00-812-951
PIC Power Controller (internal) Port @PARAM1 Over Current Warning Condition
(a) 302-001-00129
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 404

Apr 12/23
Document Number
3000238

ate(s) correctly.
.
EFF: EMIRATES A380
418-423
44-21-00 Page 405

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 406

Apr 12/23
Document Number
3000238

** ON A/C 418-423
TASK 44-21-00-812-952
PIC Power Controller (internal) Port @PARAM1 Under Voltage Warning Condition
(a) 302-001-00130
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 407

Apr 12/23
Document Number
3000238

ate(s) correctly.
.
EFF: EMIRATES A380
418-423
44-21-00 Page 408

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 409

Apr 12/23
Document Number
3000238

** ON A/C 418-423
TASK 44-21-00-812-953
PIC Power Controller (internal) Power to USB Port has been Disabled due to an Over Voltage Condition
(a) 302-001-00135
.
EFF: EMIRATES A380
418-423
44-21-00 Page 410

Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
(1) Do a check of connected devices to confirm if the circuit is overloaded or overcurrent (Ref. TASK
AMM 44-21-00-210-802).
(2) Reboot the system as follows to clear the fault:

.
EFF: EMIRATES A380
418-423
44-21-00 Page 411

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 412

Apr 12/23
Document Number
3000238

** ON A/C 418-423
TASK 44-21-00-812-954
PIC Power Controller (internal) Port @PARAM1 Over Voltage Warning Condition
(a) 302-001-00136
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 413

Apr 12/23
Document Number
3000238

ate(s) correctly.
.
EFF: EMIRATES A380
418-423
44-21-00 Page 414

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 415

Apr 12/23
Document Number
3000238

** ON A/C 418-423
TASK 44-21-00-812-955
PIC Power Controller (internal) Power to USB Port has been Disabled due to an Over Current Condition
(a) 302-001-00137
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 416

Apr 12/23
Document Number
3000238

ate(s) correctly.
.
EFF: EMIRATES A380
418-423
44-21-00 Page 417

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 418

Apr 12/23
Document Number
3000238

** ON A/C 418-423
TASK 44-21-00-812-956
PIC Power Controller (internal) Power to USB Port has been Disabled due to an Under Voltage Condition
(a) 302-001-00138
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 419

Apr 12/23
Document Number
3000238

ate(s) correctly.
C. If the fault has not been corrected, do the steps that follow to reboot the system:
.
EFF: EMIRATES A380
418-423
44-21-00 Page 420

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 421

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Data from SPM
AMM 44-22-44-000-802 Remove the Seat Power Module
AMM 44-22-44-400-802 Install the Seat Power Module
.
EFF: EMIRATES A380
001-999
44-21-00 Page 422

Apr 12/23
Document Number
3000238

(a) 303-000-00001
3. Fault Isolation
ate(s) correctly.
(1) For an Seat Power Module (SPM) installed at the seats or monument, do the steps that follow:
(a) Remove the SPM (Ref. TASK AMM 44-22-44-000-802).
(b) Install the SPM (Ref. TASK AMM 44-22-44-400-802).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 423

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

.
EFF: EMIRATES A380
001-999
44-21-00 Page 424

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 425

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 426

Apr 12/23
Document Number
3000238

** ON A/C 001-999
SPM Reports with Miniloader Component Only
(a) 303-000-00106
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 427

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 428

Apr 12/23
Document Number
3000238

** ON A/C 001-999
SPM AS1 PS1 Fail
(a) 303-000-03002
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 429

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 430

Apr 12/23
Document Number
3000238

** ON A/C 001-999
SPM AST P2 Failure
(a) 303-000-03003
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 431

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 432

Apr 12/23
Document Number
3000238

** ON A/C 001-999
SPM AST Current Limit A
(a) 303-000-03005
.
EFF: EMIRATES A380
001-999
44-21-00 Page 433

Apr 12/23
Document Number
3000238

3. Fault Isolation
(1) Make sure that no Portable Electronic Devices (PEDs) is connected to any related power outlet.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 434

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 435

Apr 12/23
Document Number
3000238

** ON A/C 001-999
SPM AST Current Limit B
(a) 303-000-03006
.
EFF: EMIRATES A380
001-999
44-21-00 Page 436

Apr 12/23
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 437

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 438

Apr 12/23
Document Number
3000238

** ON A/C 001-999
SPM AST Current Limit C
(a) 303-000-03007
.
EFF: EMIRATES A380
001-999
44-21-00 Page 439

Apr 12/23
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 440

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 441

Apr 12/23
Document Number
3000238

** ON A/C 001-999
SPM AST Current Limit D
(a) 303-000-03008
.
EFF: EMIRATES A380
001-999
44-21-00 Page 442

Apr 12/23
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 443

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 444

Apr 12/23
Document Number
3000238

** ON A/C 001-999
SPM AST In Use A Failure
AMM 44-22-21-000-801 Remove the In-Use Light
AMM 44-22-21-400-801 Install the In-Use Light
(a) 303-000-03010
.
EFF: EMIRATES A380
001-999
44-21-00 Page 445

Jan 16/24
Document Number
3000238

3. Fault Isolation
(1) Examine the operating status of the In-Use-Light (IUL).
(1) Examine the connections between the IUL and the Seat Power Module (SPM) and make sure that
the connectors are attached correctly (Ref. TASK AMM 44-21-00-210-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 446

Jan 16/24
Document Number
3000238

(1) Remove the IUL (Ref. TASK AMM 44-22-21-000-801).
(2) Install the IUL (Ref. TASK AMM 44-22-21-400-801).
(1) For an SPM installed at the seats or monument, do the steps that follow:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 447

Jan 16/24
Document Number
3000238

troubleshooting.
(1) When the In-Use Light (IUL) is blinking for 5 minutes or off, refer to the below troubleshooting proce-
dures before you remove the related SPM from the aircraft.
IUL Indication Possible Causes Possible Solutions

Cycle system power
Bad SPM
Replace SPM if failure repeats
Blinking for 5 Minutes
GFI Fault Check cable assembly to ACOU
for damage
No User plugged into ACOU Normal operation
OFF Check IUL cable
Bad IUL
Replace IUL
(2) IUL Status and Indications:
IUL STATUS INDICATION

The In-Use Light (IUL) will be lit for about one minute when power is first applied
to the SPM. The IUL will then turn OFF if no fault is detected in the SPM. The IUL
ON
will turn ON and remain ON while a user is connected to an AC Outlet Unit (ACOU)
in the seat group.
If a fault is detected in the SPM (on system power up or during continuous monitoring),
BLINKING the IUL will blink for about 5 minutes and then go off and the Power Available light on
an ACOU will be Red. Further troubleshooting is required.
No User connected to ACOU (operating normally)
OFF
If user is connected to ACOU and IUL if OFF, IUL may be faulty or wiring disconnected
.
EFF: EMIRATES A380
001-999
44-21-00 Page 448

Jan 16/24
Document Number
3000238

O. If a Seat Power In-Use-Light (IUL) does flash or not be on (where configured):
(1) If the light flash for approximately 5 minutes:
44-24-32-000-801 and TASK AMM 44-24-32-400-801).
change.
TASK AMM 44-24-32-400-801).
(2) If the Light does not come on:
(a) If the IUL does not come on when no user connects into AC or USB outlet or no individual
connected USB device makes more than set value, then this is the usual operation and no
more troubleshooting necessary. If In-Use Light does not come on when a device is connects
into AC or USB outlet or one individual connected USB device makes more than set value, do
the steps that follow:
(b) Do a Quick Test (BITE) and make sure that the related faults are reported and the recommended
(c) Replace the IUL (Ref. TASK AMM 44-22-21-000-801 and TASK AMM 44-22-21-400-801).
(d) Remove power to the related HPS and interchange the HPS reporting the fault with a HPS
44-24-32-000-801 and TASK AMM 44-24-32-400-801).
change.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 449

Jan 16/24
Document Number
3000238

(e) If the reported HPS has the damage, replace the HPS (Ref. TASK AMM 44-24-32-000-801 and
TASK AMM 44-24-32-400-801).
(f) Install again the serviceable HPS at the initial location (Ref. TASK AMM 44-24-32-400-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 450

Jan 16/24
Document Number
3000238

** ON A/C 001-999
SPM AST In Use B Failure
AMM 44-22-21-000-801 Remove the In-Use Light
AMM 44-22-21-400-801 Install the In-Use Light
(a) 303-000-03011
.
EFF: EMIRATES A380
001-999
44-21-00 Page 451

Jan 16/24
Document Number
3000238

3. Fault Isolation
(1) Examine the operating status of the In-Use-Light (IUL).
(1) Examine the connections between the IUL and the Seat Power Module (SPM) and make sure that
the connectors are attached correctly (Ref. TASK AMM 44-21-00-210-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 452

Jan 16/24
Document Number
3000238

(1) Remove the IUL (Ref. TASK AMM 44-22-21-000-801).
(2) Install the IUL (Ref. TASK AMM 44-22-21-400-801).
(1) For an SPM installed at the seats or monument, do the steps that follow:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 453

Jan 16/24
Document Number
3000238

troubleshooting.
(1) When the In-Use Light (IUL) is blinking for 5 minutes or off, refer to the below troubleshooting proce-
dures before you remove the related SPM from the aircraft.
IUL Indication Possible Causes Possible Solutions

Cycle system power
Bad SPM
Replace SPM if failure repeats
Blinking for 5 Minutes
GFI Fault Check cable assembly to ACOU
for damage
No User plugged into ACOU Normal operation
OFF Check IUL cable
Bad IUL
Replace IUL
(2) IUL Status and Indications:
IUL STATUS INDICATION

The In-Use Light (IUL) will be lit for about one minute when power is first applied
to the SPM. The IUL will then turn OFF if no fault is detected in the SPM. The IUL
ON
will turn ON and remain ON while a user is connected to an AC Outlet Unit (ACOU)
in the seat group.
If a fault is detected in the SPM (on system power up or during continuous monitoring),
BLINKING the IUL will blink for about 5 minutes and then go off and the Power Available light on
an ACOU will be Red. Further troubleshooting is required.
No User connected to ACOU (operating normally)
OFF
If user is connected to ACOU and IUL if OFF, IUL may be faulty or wiring disconnected
.
EFF: EMIRATES A380
001-999
44-21-00 Page 454

Jan 16/24
Document Number
3000238

O. If a Seat Power In-Use-Light (IUL) does flash or not be on (where configured)
(1) If the light flash for approximately 5 minutes:
44-24-32-000-801 and TASK AMM 44-24-32-400-801).
change.
TASK AMM 44-24-32-400-801).
(2) If the Light does not come on:
(a) If the IUL does not come on when no user connects into AC or USB outlet or no individual
connected USB device makes more than set value, then this is the usual operation and no
more troubleshooting necessary. If In-Use Light does not come on when a device is connects
into AC or USB outlet or one individual connected USB device makes more than set value, do
the steps that follow:
(b) Do a Quick Test (BITE) and make sure that the related faults are reported and the recommended
(c) Replace the IUL (Ref. TASK AMM 44-22-21-000-801 and TASK AMM 44-22-21-400-801).
44-24-32-000-801 and TASK AMM 44-24-32-400-801).
change.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 455

Jan 16/24
Document Number
3000238

TASK AMM 44-24-32-400-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 456

Jan 16/24
Document Number
3000238

** ON A/C 001-999
SPM AST DC Tolerance Failure
(a) 303-000-03012
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 457

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 458

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Data from CT
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
.
EFF: EMIRATES A380
001-999
44-21-00 Page 459

Jan 16/24
Document Number
3000238

NOTE: If no Quick Test is performed, continue with fault isolation.
(a) 305-002-00001, 305-004-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 460

Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

.
EFF: EMIRATES A380
001-999
44-21-00 Page 461

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 462

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 463

Jan 16/24
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

CT Fan Failure
(a) 305-002-00003
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 464

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 465

Sep 26/22
Document Number
3000238

** ON A/C 001-999
CT Backlight Failure
(a) 305-002-00014, 305-004-00014
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 466

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 467

Apr 12/23
Document Number
3000238

** ON A/C 001-999
CT Network Connection Failure on Port
(a) 305-002-00016, 305-004-00016
.
EFF: EMIRATES A380
001-999
44-21-00 Page 468

Apr 12/23
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 469

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 470

Apr 12/23
Document Number
3000238

** ON A/C 001-999
CT Primary Network Path Interrupted - Redundant Path Activated
(a) 305-002-00018, 305-004-00018
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 471

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 472

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

CT Backlight Sensor Degradation Detected
(a) 305-002-00041
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 473

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 474

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

CT Unable to Detect Touchscreen Calibration Data
AMM 44-21-00-740-802 All Test (BITE)
AMM 44-21-00-820-805 Calibrate Control Panel Touchscreens
(a) 305-002-01208
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 475

Sep 26/22
Document Number
3000238

Subtask 44-21-00-820-001 [Adjusting, Aligning, Calibration, Rigging]
(1) Calibrate the Crew Panel (CP) touchscreen (Ref. TASK AMM 44-21-00-820-805).
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 476

Sep 26/22
Document Number
3000238

** ON A/C 001-999
CT Redundant Cable Installation Failed
(a) 305-002-02003, 305-004-02003
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 477

Jan 16/24
Document Number
3000238

(1) Remove the redundant cable at the Crew terminal (CT) (Ref. TASK AMM 44-21-00-000-801).
(2) Install the redundant cable at the CT (Ref. TASK AMM 44-21-00-400-801).
(3) Deleted.
(4) Deleted.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 478

Jan 16/24
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

CT Backlight Failure
(a) 305-002-04201
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 479

Sep 26/22
Document Number
3000238

(1) Examine the backlight of the component and make sure it operates correctly.
(a) If the backlight does not operate correctly, continue with the fault isolation.
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 480

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CT Over-Temperature Condition Detected
(a) 305-004-00002
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 481

Sep 26/22
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 482

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 483

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CT Voltage Level Outside Normal Operating Range
(a) 305-004-00015
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 484

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 485

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 486

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CT Detects Overcurrent Condition on One or More USB Ports
(a) 305-004-00023
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 487

Jan 16/24
Document Number
3000238

(1) Examine the USB port for physical damage (Ref. TASK AMM 44-21-00-210-802) and replace as
necessary.
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 488

Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CT Critically High Temperature Condition Detected
(a) 305-004-00032
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 489

Sep 26/22
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 490

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 491

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CT Memory Write Failure
(a) 305-004-00203
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 492

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 493

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CT Memory Read Failure
(a) 305-004-00204
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 494

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 495

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CT Hard Drive Write Error
(a) 305-004-00207
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 496

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 497

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CT Hard Drive Read Error
(a) 305-004-00208
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 498

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 499

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

No Data from MS
AMM 44-21-32-000-801 Remove the Media Server
AMM 44-21-32-400-801 Install the Media Server
(a) 306-000-00001
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 500

Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 501

Apr 12/23
Document Number
3000238

(1) Remove the Media Server (MS) (Ref. TASK AMM 44-21-32-000-801).
(2) Install the MS (Ref. TASK AMM 44-21-32-400-801).
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 502

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 503

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

MS Fan Failure
(a) 306-000-00003
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 504

Sep 26/22
Document Number
3000238

NOTE: Replace the MS, if the fault is active during a minimum of eight consecutive flight legs with a
system reboot has been done at some point within the eight flight legs.
NOTE: Replace the MS, if the fault count is more.
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 505

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 506

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

MS Reports Data Content Not Identical on all DAs
AMM 44-21-00-600-807 LRU-to-LRU Copy
AMM 44-21-00-740-802 All Test (BITE)
(a) 306-000-03201
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 507

Apr 12/23
Document Number
3000238

(1) Do an LRU-to-LRU Copy (Ref. TASK AMM 44-21-00-600-807).
(a) Make sure that the cross copy is done.
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 508

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 509

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

MS Reports Communication Failure to DA Fiber Optic Port
(a) 306-000-03202
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 510

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 511

Apr 12/23
Document Number
3000238

F. If the fault has not been corrected do this:
(1) Examine the fiber optic cables between the Media Server (MS) and the Disk Array (DA) and if neces-
sary, clean the fiber optic cables (Ref. TASK AMM 44-21-00-100-801).
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 512

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

MS Fiber Channel Port Failure
(a) 306-000-03203
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 513

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 514

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 515

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

MS Fiber Channel Switch Failure
(a) 306-000-03204
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 516

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 517

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 518

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

No Data from DA
AMM 44-21-16-000-801 Remove the Disk Array
AMM 44-21-16-400-801 Install the Disk Array
(a) 307-000-00001
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 519

Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 520

Apr 12/23
Document Number
3000238

(1) Remove the Disk Array (DA) (Ref. TASK AMM 44-21-16-000-801).
(2) Install the DA (Ref. TASK AMM 44-21-16-400-801).
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 521

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 522

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

DA Fan Failure
(a) 307-000-00003
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 523

Sep 26/22
Document Number
3000238

(2) Clean the fan vents and grills that are located on the component and/or rack (Ref. TASK AMM
44-21-00-100-801).
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 524

Sep 26/22
Document Number
3000238

(1) To verify the fault transfer, do the steps that follow:
(a) Interchange the Disk Array (DA) reporting the fault with a DA that operates correctly from a
different location.
I. If the fault transfers, do the steps that follow:
(1) Remove the faulty DA (Ref. TASK AMM 44-21-16-000-801).
(2) Install the new DA (Ref. TASK AMM 44-21-16-400-801).
NOTE: The fans on the rack are powered by DA.
K. If the fault has not been corrected, do this
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 525

Sep 26/22
Document Number
3000238

(1) If the fault still occurs, replace the fan assembly on rack.
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 526

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

DA Hard Drive Write Failure
(a) 307-000-00207
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 527

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 528

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 529

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

DA Hard Drive Read Failure
(a) 307-000-00208
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 530

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 531

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 532

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

DA Hard Drive Failure
(a) 307-000-00301
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 533

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 534

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 535

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

DA Fiber Channel Port Failure
(a) 307-000-03203
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 536

Sep 26/22
Document Number
3000238

(c) Make sure that the Media Server (MS) and the Disk Array (DA) reported quantities agree with
configured or expected quantities.
(1) Remove the DA (Ref. TASK AMM 44-21-16-000-801).
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 537

Sep 26/22
Document Number
3000238

(1) Remove the MS (Ref. TASK AMM 44-21-32-000-801).
I. If the fault has not been corrected do this:
(1) Examine the fiber optic cables between the MS and DA and if necessary, clean the fiber optic cables
(Ref. TASK AMM 44-21-00-100-801).
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 538

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

DA Fiber Channel Switch Failure
(a) 307-000-03204
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 539

Apr 12/23
Document Number
3000238

(c) Make sure that the Media Server (MS) and the Disk Array (DA) reported quantities agree with
configured or expected quantities.
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 540

Apr 12/23
Document Number
3000238

J. If the fault has not been corrected do this:
(1) Examine the fiber optic cables between the Media Server (MS) and the Disk Array (DA) and if neces-
sary, clean the fiber optic cables (Ref. TASK AMM 44-21-00-100-801).
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 541

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 542

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Data from LCD Monitor
AMM 44-25-21-000-801 Remove the Overhead Display Unit
AMM 44-25-21-400-801 Install the Overhead Display Unit
(a) 311-000-00001, 311-001-00001, 311-003-00001, 311-004-00001
.
EFF: EMIRATES A380
001-999
44-21-00 Page 543

Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
(1) If the LCD Monitor is installed on the seatbacks, do the steps that follow:
(2) If the LCD Monitor is in-arm, wall-mounted, or console-mounted, do the steps that follow:
44-24-21-000-802).
44-24-21-400-802).
(3) If the LCD Monitor is installed overhead, do the steps that follow:
(a) Remove the Overhead Display Unit (Ref. TASK AMM 44-25-21-000-801).
(b) Install the Overhead Display Unit (Ref. TASK AMM 44-25-21-400-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 544

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 545

Apr 12/23
Document Number
3000238

** ON A/C 001-999
LCD Monitor Backlight Failure
(a) 311-000-00014, 311-001-00014
.
EFF: EMIRATES A380
001-999
44-21-00 Page 546

Apr 12/23
Document Number
3000238

3. Fault Isolation
44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 547

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 548

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

LCD Monitor Backlight Failure
(a) 311-000-03600
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 549

Sep 26/22
Document Number
3000238

3. Fault Isolation
44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 550

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 551

Sep 26/22
Document Number
3000238

** ON A/C 001-999
PRE SB RDAA902619-01-44-01 FOR A/C 022-032, 124-125, 130-133

PRE SB RDAA903258-01-44-01 FOR A/C 035-042, 134-142, 201-206, 301, 351-359, 401-417
No Data from OM
Deleted
.
EFF: EMIRATES A380
001-999
44-21-00 Page 552

Jan 16/24
Document Number
3000238

(a) 312-000-00001, 312-003-00001, 312-004-00001
3. Fault Isolation
ate(s) correctly.
(1) Remove the Overhead Monitor (OM) (Ref. TASK AMM 44-25-21-000-801).
(2) Install the OM (Ref. TASK AMM 44-25-21-400-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 553

Jan 16/24
Document Number
3000238


Deleted

Deleted
.
EFF: EMIRATES A380
001-999
44-21-00 Page 554

Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

.
EFF: EMIRATES A380
001-999
44-21-00 Page 555

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 556

Jan 16/24
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133
PRE SB RDAA902619-01-44-01 FOR A/C 022-032, 124-125, 130-133

TASK 44-21-00-812-937
LCD Monitor Power Failed
(a) 312-000-01100
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 557

Apr 12/23
Document Number
3000238

(1) Remove the power cable at the symptom LRU.
(2) Install the power cable at the symptom LRU.
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 558

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423
PRE SB RDAA903258-01-44-01 FOR A/C 035-042, 134-142, 201-206, 301, 351-359, 401-417
OM Over-Temperature Condition Detected
(a) 312-003-00002, 312-004-00002
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 559

Sep 26/22
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 560

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 561

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423
PRE SB RDAA903258-01-44-01 FOR A/C 035-042, 134-142, 201-206, 301, 351-357, 401-417
OM Backlight Failure
(a) 312-003-00014, 312-004-00014
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 562

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 563

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423
PRE SB RDAA903258-01-44-01 FOR A/C 035-042, 134-142, 201-206, 301, 351-357, 401-417
OM Voltage Level Outside Normal Operating Range
(a) 312-003-00015, 312-004-00015
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 564

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 565

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423
PRE SB RDAA903258-01-44-01 FOR A/C 035-042, 134-142, 201-206, 301, 351-357, 401-417
OM Network Connection Failure
(a) 312-003-00016, 312-004-00016
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 566

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 567

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423
PRE SB RDAA903258-01-44-01 FOR A/C 035-042, 134-142, 201-206, 301, 351-359, 401-417
OM Redundant Path Activated
(a) 312-003-00018, 312-004-00018
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 568

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 569

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423
PRE SB RDAA903258-01-44-01 FOR A/C 035-042, 134-142, 201-206, 301, 351-359, 401-417
OM Critically High Temperature Condition Detected
(a) 312-003-00032, 312-004-00032
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 570

Sep 26/22
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 571

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 572

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423
PRE SB RDAA903258-01-44-01 FOR A/C 035-042, 134-142, 201-206, 301, 351-359, 401-417
OM Redundant Cable Installation Failed
(a) 312-003-02003, 312-004-02003
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 573

Jan 16/24
Document Number
3000238

(1) Remove the redundant cable at the Overhead Display Unit (Ref. TASK AMM 44-21-00-000-801).
(2) Install the redundant cable at the ODU (Ref. TASK AMM 44-21-00-400-801).
(3) Deleted.
(4) Deleted.
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 574

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 575

Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423
PRE SB RDAA903258-01-44-01 FOR A/C 035-042, 134-142, 201-206, 301, 351-359, 401-417
OM with an Invalid IP Address
AMM 44-21-00-740-802 All Test (BITE)
(a) 312-003-02201, 312-004-02201
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 576

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 577

Sep 26/22
Document Number
3000238

** ON A/C 001-999
No Data from IRU
(a) 318-000-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 578

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 579

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 580

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Data from IPSC/WSCU
AMM 44-24-12-000-802 Remove Wireless Hand-held Control Unit
AMM 44-24-12-000-804 Remove the Wireless Hand-held Controller Cradle
AMM 44-24-12-400-802 Install Wireless Hand-held Control Unit
AMM 44-24-12-400-804 Install the Wireless Hand-held Controller Cradle
.
EFF: EMIRATES A380
001-999
44-21-00 Page 581

Apr 12/23
Document Number
3000238

(a) 320-000-00001, 320-001-00001, 320-002-00001, 320-005-00001
3. Fault Isolation
ate(s) correctly.
(1) For the Integrated Passenger System Controller (IPSC), do the steps that follow:
(a) Remove the IPSC (Ref. TASK AMM 44-24-12-000-802).
(b) Install the IPSC (Ref. TASK AMM 44-24-12-400-802).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 582

Apr 12/23
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
(1) For the Integrated Passenger System Controller (IPSC) cradle, do the steps that follow:
(a) Remove the Integrated Passenger System Controller (IPSC) Cradle (Ref. TASK AMM
44-24-12-000-804).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 583

Apr 12/23
Document Number
3000238

(b) Install the IPSC Cradle (Ref. TASK AMM 44-24-12-400-804).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 584

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

IPSC Battery Gauge Calibration Lost
(a) 320-000-02863
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 585

Sep 26/22
Document Number
3000238

(1) Remove the Integrated Passenger System Controller (IPSC) (Ref. TASK AMM 44-24-12-000-802).
(2) Install the IPSC (Ref. TASK AMM 44-24-12-400-802).
(3) Return the malfunctioning IPSC to the repair shop for battery calibration.
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 586

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

Under Voltage Condition IPSC Battery Not Charging
(a) 320-000-02865
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 587

Sep 26/22
Document Number
3000238

(1) To make sure that the cradle has charging voltage available, do the steps that follow:
(a) Interchange the IPSC with an IPSC that operates correctly and make sure that it begins to
charge when the IPSC is installed on the cradle.
(1) Examine the IPSC, make sure that the battery begins to charge.
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 588

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 589

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

No Communication IPSC Battery Not Charging
(a) 320-000-02866
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 590

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 591

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 592

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

IPSC Battery Not Charging Failure
(a) 320-000-02872
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 593

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 594

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 595

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

IPSC Gauge Recovery Shutdown Started
(a) 320-000-02875
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 596

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 597

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-011, 035-042, 051-052, 101-118, 134-142, 201-206, 301, 351-359, 401-423
IPSC/WSCU Over-Temperature Condition Detected
(a) 320-002-00002, 320-005-00002
3. Fault Isolation

.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 598
Apr 12/23
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 599
Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 600
Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

IPSC/WSCU Voltage Level Outside Normal Operating Range
(a) 320-002-00015
3. Fault Isolation

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 601

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 602

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 603

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

IPSC Touchscreen is Not Responding
(a) 320-002-00025
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 604

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 605

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-011, 035-042, 051-052, 101-118, 134-142, 201-206, 301, 351-359, 401-423
IPSC Critically High Temperature Detected
(a) 320-002-00032, 320-005-00032
3. Fault Isolation

.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 606
Apr 12/23
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 607
Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-011, 035-042, 051-052, 101-118, 134-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 608
Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

IPSC/WSCU Memory Write Failure
(a) 320-002-00203
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 609

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 610

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

IPSC Memory Read Failure
(a) 320-002-00204
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 611

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 612

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

Memory Device Not Mounted on IPSC/WSCU
(a) 320-002-00306
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 613

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 614

Apr 12/23
Document Number
3000238

** ON A/C 012-032, 035-042, 119-142, 201-206, 301, 351-359, 401-423

No Data from IPSC/WSCU Cradle
AMM 44-24-12-000-804 Remove the Wireless Hand-held Controller Cradle
AMM 44-24-12-400-804 Install the Wireless Hand-held Controller Cradle
(a) 321-001-00001, 321-002-00001
.
EFF: EMIRATES A380
012-032, 035-042, 119-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 615
Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
(1) For the Integrated Passenger System Controller (IPSC) cradle, do the steps that follow:
(a) Remove the Integrated Passenger System Controller (IPSC) Cradle (Ref. TASK AMM
44-24-12-000-804).
(b) Install the IPSC Cradle (Ref. TASK AMM 44-24-12-400-804).
.
EFF: EMIRATES A380
012-032, 035-042, 119-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 616
Apr 12/23
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
012-032, 035-042, 119-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 617
Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
012-032, 035-042, 119-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 618
Apr 12/23
Document Number
3000238

** ON A/C 418-423
No Data from WAP
AMM 46-42-13-000-801 Remove the Wireless Access Point
AMM 46-42-13-400-801 Install the Wireless Access Point
(a) 322-001-00001
.
EFF: EMIRATES A380
418-423
44-21-00 Page 619

Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
418-423
44-21-00 Page 620

Apr 12/23
Document Number
3000238

(1) Remove the Wireless Access Point (WAP) (Ref. TASK AMM 46-42-13-000-801).
(2) Install the WAP (Ref. TASK AMM 46-42-13-400-801).
.
EFF: EMIRATES A380
418-423
44-21-00 Page 621

Apr 12/23
Document Number
3000238

** ON A/C 418-423
WAP Over-Temperature Condition Detected
(a) 322-001-00002
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 622

Sep 26/22
Document Number
3000238

D. If the fault has not been corrected, do the steps that follow to inspect the cooling system:
Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
418-423
44-21-00 Page 623

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 624

Sep 26/22
Document Number
3000238

** ON A/C 418-423
WAP Low-Temperature Condition Detected
(a) 322-001-00013
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 625

Sep 26/22
Document Number
3000238

D. If the fault has not been corrected, do the steps that follow to inspect the cooling system:
Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
418-423
44-21-00 Page 626

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 627

Sep 26/22
Document Number
3000238

** ON A/C 418-423
WAP Network Connection Failure
(a) 322-001-00016
.
EFF: EMIRATES A380
418-423
44-21-00 Page 628

Apr 12/23
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 629

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 630

Apr 12/23
Document Number
3000238

** ON A/C 418-423
WAP Network Speed Degraded
(a) 322-001-00017
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 631

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 632

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 633

Apr 12/23
Document Number
3000238

** ON A/C 418-423
WAP Primary Network Path Interrupted - Redundant Path Activated
(a) 322-001-00018
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 634

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 635

Apr 12/23
Document Number
3000238

** ON A/C 418-423
WAP Internal Memory Failure
(a) 322-001-00203
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 636

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 637

Sep 26/22
Document Number
3000238

** ON A/C 418-423
WAP Redundant Cable Installation Failure
(a) 322-001-02003
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 638

Jan 16/24
Document Number
3000238

(1) Remove the redundant cable at the Wireless Access Point (WAP) (Ref. TASK AMM
44-21-00-000-801).
(2) Install the redundant cable at the WAP (Ref. TASK AMM 44-21-00-400-801).
(3) Deleted.
(4) Deleted.
.
EFF: EMIRATES A380
418-423
44-21-00 Page 639

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
418-423
44-21-00 Page 640

Jan 16/24
Document Number
3000238

** ON A/C 003, 005-032, 051-052, 101-133

No Data from DVD
AMM 44-21-15-000-801 Remove the DVD/Tape Player
AMM 44-21-15-400-801 Install the DVD/Tape Player
AMM 44-21-22-000-801 Remove the Media Encoder
AMM 44-21-22-400-801 Install the Media Encoder
(a) 325-000-00001
3. Fault Isolation

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 641

Apr 12/23
Document Number
3000238

ate(s) correctly.
(1) Remove the DVD Player (DVDP) (Ref. TASK AMM 44-21-15-000-801).
(2) Install the DVDP (Ref. TASK AMM 44-21-15-400-801).
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 642

Apr 12/23
Document Number
3000238

(1) Remove the Media Encoder (ME) (Ref. TASK AMM 44-21-22-000-801).
(2) Install the ME (Ref. TASK AMM 44-21-22-400-801).
.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 643

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 051-052, 101-133
44-21-00 Page 644

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Data from OWD
(a) 326-000-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 645

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

.
EFF: EMIRATES A380
001-999
44-21-00 Page 646

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 647

Apr 12/23
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
No Data from Cell Modem
AMM 44-21-00-600-818 Cell Modem Registration
AMM 44-21-00-600-819 Examine Cell Modem Status
AMM 44-21-00-710-809 Cell Modem Tests
AMM 44-24-48-000-801 Remove the Cell Modem
AMM 44-24-48-000-802 Remove the Cell Modem Antenna
AMM 44-24-48-400-801 Install the Cell Modem
AMM 44-24-48-400-802 Install the Cell Modem Antenna
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 648
Jan 16/24
Document Number
3000238

(a) 331-002-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 649
Jan 16/24
Document Number
3000238

(1) Do a Cell Site Info Test (Ref. TASK AMM 44-21-00-710-809).
NOTE: If the signal strength is less than two bars, the connectivity test can fail.
(a) The “Registration Status” of the Cell Modem are as follows:

1 = Registered – Home Network
2 = Searching for network
3 = Registration Denied
4 = Not Available - Reason Unkown
5 = Registered – Roaming Network
(b) If the “Registration Status” shows “1” or “2”, do the Cell Site Info test again.
(c) Make sure that the “Registration Status” shows “5”.
(d) Do the steps that follow to make sure that the fault has been corrected:
1 Do a Quick Test (Ref. TASK AMM 44-21-00-740-801).
2 Make sure that the fault has been corrected.
(e) If the “Registration Status” do not shows “5”, continue with the Cell Modem Test.
NOTE: It is an indication that there could be a problem with the Cell Modem, when the Cell
Site Info do not shows Registration Status "5".
(2) Do a Cell Modem Test (Ref. TASK AMM 44-21-00-710-809).
NOTE: This test is to examine the connectivity between the head-end and the Cell Modem.
(a) After the test completes, make sure that the test results show “PASS”.
(b) Do the steps that follow to make sure that the fault has been corrected:
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 650
Jan 16/24
Document Number
3000238

(c) If the test results show “FAIL”, do the steps that follow:
1 Examine the Ethernet wiring that operates from the head-end LRUs to the Cell Modem.
2 Make sure that the Cell Modem's Power “STATUS” is “ON” and “MODE” is set to “AUTO”
(Ref. TASK AMM 44-21-00-600-819).
3 Make sure that the ENABLE 1 and ENABLE 2 test results show “PASS”.
b Make sure that the fault has been corrected
(3) Do a Cell Modem Connectivity Test (Ref. TASK AMM 44-21-00-710-809).
NOTE: This test is to examine the connectivity between the head-end LRUs and the AGIS ground
server.
(a) Make sure that the test results show “PASS” and WAN IP information shown in the result text
box.
(4) If the Cell Modem (CM) Test “PASS” but the Connectivity Test “FAIL”, do the steps that follow:
(a) Make sure that the SIM is registered and reports ‘Active’ on DART-SIM Administration from
Customer Performance Center (CPC) (Ref. TASK AMM 44-21-00-600-818).
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 651
Jan 16/24
Document Number
3000238

(c) Do a visual inspection to make sure that the Cell Modem Antenna has no damages.
(d) If there are damages on the Cell Modem Antenna, remove and replace the Cell Modem Antenna
(Ref. TASK AMM 44-24-48-000-802 and TASK AMM 44-24-48-400-802).
(e) Do the steps that follow to make sure that the fault has been corrected:
(f) Do a visual inspection to make sure that the Cell Modem has no damages.
(g) If there are damages on the CM, remove and replace the CM (Ref. TASK AMM
44-24-48-000-801 and TASK AMM 44-24-48-400-801).
(h) Do the steps that follow to make sure that the fault has been corrected:
(5) Do a Enable 1 and Enable 2 Test (Ref. TASK AMM 44-21-00-710-809).
NOTE: This is to test that the Enable 1 and Enable 2 of the Cell Modem correctly operates.
(a) Make sure that the test results show "PASS".
(c) If the Enable 1 or Enable 2 test results show "FAIL", do the steps that follow:
1 Examine the Enable 1 or Enable 2 wiring connections of the cell modem is connected cor-
rectly to its related head-end LRU ports.
(d) Do the steps that follow to make sure that the fault has been corrected:
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 652
Jan 16/24
Document Number
3000238

(1) Tell the Panasonic S/N OFF and ON information before the installation of the new unit to activate the
new S/N Cell Modem (Ref. TASK AMM 44-21-00-600-818).
(a) Remove the Cell Modem (CM) (Ref. TASK AMM 44-24-48-000-801).
(b) Install the CM (Ref. TASK AMM 44-24-48-400-801).
** ON A/C 006, 012-014, 016-017, 019-032, 035-042, 106, 108, 110-111, 114-118, 122-142, 201-206, 301,
351-359, 401-423
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 653
Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 654
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 655
Jan 16/24
Document Number
3000238

** ON A/C 001-999
No Data from ATSU
(a) 332-000-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 656

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 657

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 658

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-032, 035-042, 051-052, 101-142, 201-206, 301, 351-359, 401-417
No Data from Printer
AMM 44-21-21-000-801 Remove the Printer
AMM 44-21-21-400-801 Install the Printer
(a) 333-010-00001, 333-013-00001
3. Fault Isolation

.
EFF: EMIRATES A380
003, 005-032, 035-042, 051-052, 101-142, 201-206,
301, 351-359, 401-417
44-21-00 Page 659
Apr 12/23
Document Number
3000238

ate(s) correctly.
(1) Remove the Printer (Ref. TASK AMM 44-21-21-000-801).
(2) Install the Printer (Ref. TASK AMM 44-21-21-400-801).
.
EFF: EMIRATES A380
003, 005-032, 035-042, 051-052, 101-142, 201-206,
301, 351-359, 401-417
44-21-00 Page 660
Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

.
EFF: EMIRATES A380
003, 005-032, 035-042, 051-052, 101-142, 201-206,
301, 351-359, 401-417
44-21-00 Page 661
Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
003, 005-032, 035-042, 051-052, 101-142, 201-206,
301, 351-359, 401-417
44-21-00 Page 662
Apr 12/23
Document Number
3000238

** ON A/C 003, 005-032, 035-042, 051-052, 101-142, 201-206, 301, 351-359, 401-417
Printer Out of Paper or Door Open
AMM 44-21-00-600-805 Load Printer Paper
AMM 44-21-21-000-801 Remove the Printer
AMM 44-21-21-400-801 Install the Printer
(a) 333-010-03702, 333-013-03702
3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-032, 035-042, 051-052, 101-142, 201-206,
301, 351-359, 401-417
44-21-00 Page 663
Sep 26/22
Document Number
3000238

(1) Examine the printer door and make sure that the door is closed completely.
(1) Replace the Printer Paper (Ref. TASK AMM 44-21-00-600-805).
(a) Make sure that the printer is loaded with paper and the printer door is closed.
(1) Remove the Printer (Ref. TASK AMM 44-21-21-000-801).
.
EFF: EMIRATES A380
003, 005-032, 035-042, 051-052, 101-142, 201-206,
301, 351-359, 401-417
44-21-00 Page 664
Sep 26/22
Document Number
3000238

(2) Install the Printer (Ref. TASK AMM 44-21-21-400-801).
.
EFF: EMIRATES A380
003, 005-032, 035-042, 051-052, 101-142, 201-206,
301, 351-359, 401-417
44-21-00 Page 665
Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

No Data from CCR
AMM 44-21-44-000-801 Remove the Card Reader
AMM 44-21-44-400-801 Install the Card Reader
(a) 334-030-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 666

Apr 12/23
Document Number
3000238

(1) Remove the Credit Card Reader (CCR) (Ref. TASK AMM 44-21-44-000-801).
(2) Install the CCR (Ref. TASK AMM 44-21-44-400-801).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 667

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 668

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Data from OML
AMM 44-21-18-000-801 Remove the On-board Media Loader
AMM 44-21-18-400-801 Install the On-board Media Loader
(a) 335-010-00001, 335-030-00001
.
EFF: EMIRATES A380
001-999
44-21-00 Page 669

Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
(1) Remove the On-board Media Loader (OML) (Ref. TASK AMM 44-21-18-000-801).
(2) Install the OML (Ref. TASK AMM 44-21-18-400-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 670

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 671

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

L. If the fault has not been corrected, do this:
N. If the fault has not been corrected, do this:
O. Do the steps that follow to make sure that the fault has been corrected:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 672

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

No Data from CS
(a) 336-002-00001
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 673

Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 674

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 675

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 676

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS Over-Temperature Condition Detected
(a) 336-002-00002
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 677

Sep 26/22
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 678

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 679

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS Low-Temperature Condition Detected
(a) 336-002-00013
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 680

Sep 26/22
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 681

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 682

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS Voltage Level Outside Normal Operating Range
(a) 336-002-00015
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 683

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 684

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS Laser Power Degraded Failure
(a) 336-002-00028
3. Fault Isolation

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 685

Sep 26/22
Document Number
3000238

(1) Clean the fiber optic cables (Ref. TASK AMM 44-21-00-100-801).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 686

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 687

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS BITE Database is Not Installed
(a) 336-002-00113
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 688

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 689

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS Flash Memory Failure
(a) 336-002-00202
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 690

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 691

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 692

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS Memory Write Failure
(a) 336-002-00203
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 693

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 694

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 695

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS Memory Read Failure
(a) 336-002-00204
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 696

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 697

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 698

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS Hard Drive Read Error
(a) 336-002-00208
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 699

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 700

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS Compact Flash Memory Failure
(a) 336-002-00300
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 701

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 702

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 703

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS Hard Drive Failure
(a) 336-002-00301
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 704

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 705

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 706

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

Memory Device Not Mounted on CS
(a) 336-002-00306
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 707

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 708

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS Spare Discrete Does Not Match
(a) 336-002-00307
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 709

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 710

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 711

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS Application Quota Exceeded
(a) 336-002-00309
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 712

Sep 26/22
Document Number
3000238

C. If the fault has not been corrected, do the steps that follow:
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 713

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

CS Media Index Error
AMM 44-21-00-200-801 Check the Status of the Content
AMM 44-21-00-600-832 Examine the Media Report
(a) 336-002-03205
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 714

Sep 26/22
Document Number
3000238

C. Do the steps that follow to make sure the media was loaded and no head-end issues:
(1) Do a Content Status check to examine the media that was loaded (Ref. TASK AMM
44-21-00-200-801).
(2) Do a Media Report check to examine the media that was loaded (Ref. TASK AMM 44-21-00-600-832).
(3) If the report shows fault, reload the media/correct the head-end issues:
(a) Reload the Media (Ref. TASK AMM 44-21-00-600-814).
(1) Remove the faulty Content Server (CS) (Ref. TASK AMM 44-21-32-000-802).
(2) Install the faulty CS (Ref. TASK AMM 44-21-32-400-802).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 715

Sep 26/22
Document Number
3000238

(1) If no issues with the head-end, force a movie to the seats and examine for any seat issues. Correct
the issue (No movies/Incorrect movie playing).
(2) If the report shows fault with individual Seat Display Unit (SDUs):
(a) Remove the SDU (Seatback) (Ref. TASK AMM 44-24-21-000-801).
(b) Install the SDU (Seatback) (Ref. TASK AMM 44-24-21-400-801).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 716

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 402-417

No Data from CS
(a) 337-001-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 717

Apr 12/23
Document Number
3000238


.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 718

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 719

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 402-417

CS Fan Failure
(a) 337-001-00003
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 720

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 721

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 402-417

CS Reports Data Content Not Identical on all DAs
AMM 44-21-00-600-807 LRU-to-LRU Copy
AMM 44-21-00-740-802 All Test (BITE)
(a) 337-001-03201
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 722

Sep 26/22
Document Number
3000238

(1) Do an LRU-to-LRU Copy (Ref. TASK AMM 44-21-00-600-807).
(a) Make sure that the cross copy is done.
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 723

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 724

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 402-417

CS Reports Communication Failure to DA Fiber Optic Port
(a) 337-001-03202
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 725

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 726

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 402-417

No Data from CS
(a) 338-001-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 727

Jan 16/24
Document Number
3000238

D. If the fault has not been corrected, do this to the symptom LRU:
F. If the fault has not been corrected, do this to the detecting LRU:
(1) Remove the CS (Ref. TASK AMM 44-21-32-000-802).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 728

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 729

Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 402-417

CS (Disk Array) Hard Drive Read Failure
(a) 338-001-00208
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 730

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 731

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 402-417

CS (Disk Array) Hard Drive Failure
(a) 338-001-00301
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 732

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 733

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 402-417

CS Fiber Channel Switch Failure
(a) 338-001-03204
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 734

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 402-417
44-21-00 Page 735

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 301, 351-359, 401-417

No Data from BC
.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 736

Apr 12/23
Document Number
3000238

(a) 340-001-00001
3. Fault Isolation
ate(s) correctly.
.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 737

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 738

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 739

Apr 12/23
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC BITE Database is Not Installed
Deleted
(a) 340-001-00113, 340-004-00113
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 740
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 741
Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 301, 351-359, 401-417

BC Over-Temperature Condition Detected
(a) 340-001-03624
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 742

Apr 12/23
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 743

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 744

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 301, 351-359, 401-417

BC Aircraft Bus Data to Populate ARINC 763 APS MIB is Invalid or Shows Errors
(a) 340-001-03832
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 745

Apr 12/23
Document Number
3000238

turer's AMM).
.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 746

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 301, 351-359, 401-417

TASK 44-21-00-812-939
BC BTS is Not Communicating or is Reporting a Fault
AMM 44-33-00-210-801 RF Coaxial Wiring Inspection
(a) 340-001-03836
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 747

Apr 12/23
Document Number
3000238

(3) Do an RF Coaxial Wiring Inspection (Ref. TASK AMM 44-33-00-210-801).
(a) Make sure that the RF coaxial wiring to the component is serviceable.
(4) Reboot the system as follows to clear the fault:
(a) De-energize the Global Communications Suite (GCS) (Ref. TASK AMM 44-33-00-860-802).
(b) Energize the GCS (Ref. TASK AMM 44-33-00-860-801).
.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 748

Apr 12/23
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC Reports Control Server Failure
(a) 340-001-03837, 340-004-03837
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 749
Jan 16/24
Document Number
3000238

(1) Reload the eXPhone system software (Ref. TASK AMM 44-21-00-600-813).
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 750
Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 301, 351-359, 401-417

BC CRFMU Component of eXPhone is Failing
(a) 340-001-03838
.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 751

Apr 12/23
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 752

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 301, 351-359, 401-417

BC CRFMU Component of eXPhone is Failing
(a) 340-001-03839
.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 753

Apr 12/23
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 754

Apr 12/23
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC eXPhone SW is Reporting Connectivity Loss with Ground Network
(a) 340-001-03840, 340-004-03840
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 755
Jan 16/24
Document Number
3000238

B. If the fault has not been corrected, do this:
turer's AMM).
D. Reboot the system as follows:
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 756
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 757
Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 301, 351-359, 401-417

BC Data3 Link Between AI and SDU/Bearer Indicates a Problem
(a) 340-001-03841
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 758

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 301, 351-359, 401-417
44-21-00 Page 759

Apr 12/23
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC RIAS Process Died or Disconnected from the eXPhone Control Server
A. Reboot the system as follows:
(a) 340-001-03842, 340-004-03842
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 760
Jan 16/24
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 761
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC Over-Temperature Condition Detected
(a) 340-004-00002
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 762
Jan 16/24
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 763
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 764
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC Fan Failure
(a) 340-004-00003
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 765
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 766
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 767
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC Low-Temperature Condition Detected
(a) 340-004-00013
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 768
Jan 16/24
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 769
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 770
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC Network Connection Failure
(a) 340-004-00016
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 771
Jan 16/24
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 772
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 773
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC Memory Write Failure
(a) 340-004-00203
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 774
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 775
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC Hard Drive Failure
(a) 340-004-00301
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 776
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 777
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC Quantity of LRUs Detected Differs from Quantity Configured
AMM 44-21-00-740-802 All Test (BITE)
Deleted
(a) 340-004-02202
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 778
Jan 16/24
Document Number
3000238


Deleted
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 779
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 780
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC eXConnect Modem Communication Failure
(a) 340-004-03622
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 781
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 782
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC eXConnect Modem System Failure
(a) 340-004-03623
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 783
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 784
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC Control Server SW component of eXPhone is Failing
(a) 340-004-03835
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 785
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 786
Jan 16/24
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
No Data from Antenna
AMM 44-33-21-000-801 Remove the Broadband Antenna
AMM 44-33-21-400-801 Install the Broadband Antenna
(a) 345-001-00001
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 787
Jan 16/24
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
(1) Remove the Broadband Antenna (BA) (Ref. TASK AMM 44-33-21-000-801).
(2) Install the BA (Ref. TASK AMM 44-33-21-400-801).
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 788
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 789
Jan 16/24
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

BC to Antenna Ethernet Packet Loss/Comms Issue
AMM 44-33-00-710-805 Antenna Diagnostics (ANDI) Test
A. Do the steps that follow to confirm the fault:
(2) Do the Antenna Diagnostics Test (Ref. TASK AMM 44-33-00-710-805).
(a) 345-001-03663
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 790

Mar 24/21
Document Number
3000238

3. Fault Isolation
A. If necessary, do the steps that follow to make sure that the fault has been corrected:
(1) Remove Broadband Controller (BC) (Ref. TASK AMM 44-33-32-000-801).
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 791

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 792

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna is Stuck or Malfunctioning
AMM 44-33-00-710-804 GCS Antenna Report and Data Collection
A. Do these steps that follow to confirm the fault:
(a) 345-001-03664
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 793

Mar 24/21
Document Number
3000238

(1) Do the Broadband Antenna Report and Data Collection Task (Ref. TASK AMM 44-33-00-710-804).
(2) Upload the results to the Data Analysis Reliability Tool (DART) for further assistance.
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 794

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna in Warning State
(a) 345-001-03665
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 795

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 796

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna in Error State
(a) 345-001-03666
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 797

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 798

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna DSP Failure
(a) 345-001-03667
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 799

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna ACU Failure
(a) 345-001-03668
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 800

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 801

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna RX Failure
(a) 345-001-03669
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 802

Mar 24/21
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 803

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 804

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna TX Failure
(a) 345-001-03670
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 805

Mar 24/21
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 806

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 807

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna Power Module Failure (Current Test)
AMM 44-33-00-760-801 GCS Antenna Power Supply Voltage Check
(a) 345-001-03671
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 808

Mar 24/21
Document Number
3000238

(1) Do the GCS Antenna Power Supply Voltage Check (Ref. TASK AMM 44-33-00-760-801).
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 809

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna Power Module Failure (Voltage Test)
(a) 345-001-03672
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 810

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 811

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna Temperature Failure
(a) 345-001-03673
3. Fault Isolation
(1) If the antenna is in a geographical region with very high temperatures, move the antenna to a cool
area and give it sufficient time for the antenna to cool down.
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 812

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 813

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna System Configuration Failure
(a) 345-001-03674
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 814

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 815

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna System Version Failure
(a) 345-001-03675
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 816

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 817

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna Communication Module Failure
(a) 345-001-03676
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 818

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 819

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna System Heater Failure
A. Do the steps that follow to confirm a fault:
(a) 345-001-03677
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 820

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna 10 MHz Reference Signal Failure
AMM 44-33-00-210-802 Loss or Low Level of 10 MHz Reference Signal Supplied by Broadband
Controller Check
(a) 345-001-03678
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 821

Mar 24/21
Document Number
3000238

(1) Do the Loss or Low Level 10 MHz Reference Signal Supplied by Broadband Controller Check (Ref.
TASK AMM 44-33-00-210-802).
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 822

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna Power Supply Failure
(a) 345-001-03679
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 823

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 824

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna Power Supply Failure
(a) 345-001-03680
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 825

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 826

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna Resistance Value is Not within Limits
(a) 345-001-03681
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 827

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna Lower than Expected Voltage
(a) 345-001-03682
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 828

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 829

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna Detects High Current in MCM Module
(a) 345-001-03683
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 830

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 831

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna Detects Low Current in MCM Module
(a) 345-001-03684
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 832

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 833

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna RX High Current
(a) 345-001-03685
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 834

Mar 24/21
Document Number
3000238

E. If the fault is not corrected, do this:
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 835

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna RX Low Current
(a) 345-001-03686
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 836

Mar 24/21
Document Number
3000238

E. If the fault is not corrected, do this:
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 837

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna TX High Current
(a) 345-001-03687
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 838

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 839

Mar 24/21
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna TX Low Current
(a) 345-001-03688
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 840

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 841

Mar 24/21
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
Antenna LRU Unable to Lock onto a Reference Signal
AMM 44-33-00-210-802 Loss or Low Level of 10 MHz Reference Signal Supplied by Broadband
Controller Check
(a) 345-001-03690
3. Fault Isolation
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 842
Jan 16/24
Document Number
3000238

(1) Examine the 10 MHz Reference Signal Supplied by Broadband Controller Check Task (Ref. TASK
AMM 44-33-00-210-802) and make sure the reference signal measured is 10 MHz.
(2) If the reference signal is not 10 MHz, do the steps that follow:
(a) Remove the Broadband Antenna (Ref. TASK AMM 44-33-21-000-801).
(b) Install the Broadband Antenna (Ref. TASK AMM 44-33-21-400-801).
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 843
Jan 16/24
Document Number
3000238

** ON A/C 035-042, 140-142, 301, 351-359, 402-417

Antenna ACU Failure
(a) 345-001-03691
3. Fault Isolation

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 844

Mar 24/21
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 140-142, 301, 351-359, 402-417
44-21-00 Page 845

Mar 24/21
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
GCS Antenna Reports Block Up Converter is Over-Temperature
(a) 345-001-05415
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 846
Jan 16/24
Document Number
3000238

3. Fault Isolation
(1) If the antenna is in a geographical region with very high temperatures, do the steps that follow:
(a) De-energize the Broadband Antenna (BA) (Ref. TASK AMM 44-33-21-000-801).
(b) Move the antenna to a cool area and give it sufficient time for the antenna to cool down.
(c) Energize the BA (Ref. TASK AMM 44-33-21-400-801).
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 847
Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

No Data from NC
(a) 370-001-00001
3. Fault Isolation

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 848

Apr 12/23
Document Number
3000238

ate(s) correctly.
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 849

Apr 12/23
Document Number
3000238

H. If the fault has not been corrected, do this to the symptom LRU:
J. If the fault has not been corrected, do this to the detecting LRU:
(1) Remove the NC (Ref. TASK AMM 44-21-33-000-802).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 850

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 851

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

NC Over-Temperature Condition Detected
(a) 370-001-00002
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 852

Sep 26/22
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 853

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 854

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

NC Low-Temperature Condition Detected
(a) 370-001-00013
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 855

Sep 26/22
Document Number
3000238

Manual (AMM) (1000636)).
44-21-00-100-801).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 856

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 857

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

NC Input Power Supplied is Outside Normal Operating Range
(a) 370-001-00015
3. Fault Isolation
aircraft.
A. Do the steps that follow to make sure that the fault has been corrected:
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 858

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 859

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 860

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

NC BITE Database is Not Installed
(a) 370-001-00113
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 861

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 862

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

NC Internal Fault (Memory Access Failure)
(a) 370-001-00202
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 863

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 864

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

NC Internal Memory Failure
(a) 370-001-00204
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 865

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 866

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

NC Usage of Compact Flash is Full
(a) 370-001-00220
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 867

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 868

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 869

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

NC Hard Drive Failure
(a) 370-001-00301
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 870

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 871

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 872

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

NC Reports One or More Payment Files Not Offloaded
(a) 370-001-00314
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 873

Sep 26/22
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 874

Sep 26/22
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

NC Quantity of LRUs Detected Differs from Quantity Configured
AMM 44-21-00-740-802 All Test (BITE)
Deleted
(a) 370-001-02202
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 875

Jan 16/24
Document Number
3000238


Deleted
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 876

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 877

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** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

No Data from NC_AM35X
(a) 371-001-00001
3. Fault Isolation
NOTE: Fault is spurious and can be ignored, if both In-Flight Entertainment System (IFES) and Global Com-
munications Suite (GCS) is fully functional on the aircraft.

.
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035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 878

Apr 12/23
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ate(s) correctly.
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 879

Apr 12/23
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** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

NC Network Connection Failure
(a) 371-001-00016
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 880

Apr 12/23
Document Number
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.
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035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 881

Apr 12/23
Document Number
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G. If the fault is reported by multiple components, do this:
I. If the fault is reported by a single component, do this:
(1) Remove the symptom LRU.
(2) Install the symptom LRU.
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 882

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 883

Apr 12/23
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

NC Network Speed Degraded
(a) 371-001-00017
3. Fault Isolation
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 884

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 885

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 886

Apr 12/23
Document Number
3000238

TASK 44-21-00-812-838
Deleted
.
EFF: EMIRATES A380
44-21-00 Page 887

Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 201-206, 301, 351-359, 401-423

No Data from NFC
AMM 44-21-44-000-801 Remove the Card Reader
AMM 44-21-44-400-801 Install the Card Reader
(a) 468-001-00001
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 888

Apr 12/23
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
(1) Remove the Near Field Communicator (NFC) (Ref. TASK AMM 44-21-44-000-801).
(2) Install the NFC (Ref. TASK AMM 44-21-44-400-801).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 889

Apr 12/23
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 890

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
035-042, 134-142, 201-206, 301, 351-359, 401-423
44-21-00 Page 891

Apr 12/23
Document Number
3000238

** ON A/C 022-032, 035-042, 124-142, 201-206, 301, 351-359, 401-423

TASK 44-21-00-812-957
Communication to the Power Jack has been Lost
(a) 470-004-00035
3. Fault Isolation
.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 892
Jan 16/24
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
022-032, 035-042, 124-142, 201-206, 301, 351-359,
401-423
44-21-00 Page 893
Jan 16/24
Document Number
3000238

** ON A/C 035-042, 134-142, 301, 401-423

Power to Port has been Disabled due to an Over Voltage Condition
(a) 470-004-00135
.
EFF: EMIRATES A380
035-042, 134-142, 301, 401-423
44-21-00 Page 894

Sep 26/22
Document Number
3000238

3. Fault Isolation
ate(s) correctly.
44-24-21-000-802).
.
EFF: EMIRATES A380
035-042, 134-142, 301, 401-423
44-21-00 Page 895

Sep 26/22
Document Number
3000238

44-24-21-400-802).
.
EFF: EMIRATES A380
035-042, 134-142, 301, 401-423
44-21-00 Page 896

Sep 26/22
Document Number
3000238

** ON A/C 022-032, 035-042, 124-125, 130-142, 201-206, 301, 351-359, 401-423

No Data from USB Hub
AMM 44-21-25-000-801 Remove the USB Hub
AMM 44-21-25-400-801 Install the USB Hub
.
EFF: EMIRATES A380
022-032, 035-042, 124-125, 130-142, 201-206, 301,
351-359, 401-423
44-21-00 Page 897
Jan 16/24
Document Number
3000238

(a) 471-001-00001, 471-002-00001
3. Fault Isolation
ate(s) correctly.
(1) Remove the USB Hub (Ref. TASK AMM 44-21-25-000-801).
(2) Install the USB Hub (Ref. TASK AMM 44-21-25-400-801).
.
EFF: EMIRATES A380
022-032, 035-042, 124-125, 130-142, 201-206, 301,
351-359, 401-423
44-21-00 Page 898
Jan 16/24
Document Number
3000238

44-24-21-000-802).
44-24-21-400-802).
.
EFF: EMIRATES A380
022-032, 035-042, 124-125, 130-142, 201-206, 301,
351-359, 401-423
44-21-00 Page 899
Jan 16/24
Document Number
3000238

troubleshooting.
(1) When the USBOU has no power/output, refer to the below troubleshooting procedures before you
remove the related SPM from the aircraft.
USBOU Indication Possible Causes Possible Solutions

No power to SPM Check input power to SPM
No DC power from SPM to Check cable connection from SPM
USBOU to USBOU
Data Line (system not enable) Ensure discretes to AMCU are
No USB Power/Output
correct
AMCU not powered Check main AC breaker to AMCU
Check AMCU Master Cutoff (if
Master Cutoff Enabled
applicable)
.
EFF: EMIRATES A380
022-032, 035-042, 124-125, 130-142, 201-206, 301,
351-359, 401-423
44-21-00 Page 900
Jan 16/24
Document Number
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O. If USB Outlet Unit power is not available:
(1) If power is not available at one or more USBOUs supply by one HPS:
(b) Inspect the USBOU for damage, If you find defective, replace the USBOU (Ref. TASK AMM
44-21-25-000-801 and TASK AMM 44-21-25-400-801).
(c) Remove power to the related HPS and interchange the HPS reporting the fault with a HPS
44-24-32-000-801 and TASK AMM 44-24-32-400-801).
change.
(d) If the reported HPS has the damage, replace the HPS (Ref. TASK AMM 44-24-32-000-801 and
TASK AMM 44-24-32-400-801).
(e) Install again the serviceable HPS at the initial location (Ref. TASK AMM 44-24-32-400-801).
(f) If the issue remains, replace the USBOU (Ref. TASK AMM 44-21-25-000-801 and TASK AMM
44-21-25-400-801).
.
EFF: EMIRATES A380
022-032, 035-042, 124-125, 130-142, 201-206, 301,
351-359, 401-423
44-21-00 Page 901
Jan 16/24
Document Number
3000238

** ON A/C 001-999
TASK 44-21-00-810-801 [DM PROC-OBS-0048 Rev. 1]
Unable to Power On IFE
AMM 21-21-00-740-801-A BITE Test of the Ventilation Control System (VCS)
AMM 21-21-00-860-801-A Reset of the Ventilation Control System (VCS)
AMM 21-26-00-740-801-A BITE Test of the Avionics Ventilation System (AVS)
AMM 21-26-00-860-801-A Reset of the Avionics Ventilation System (AVS)
AMM 24-74-00-740-801-A BITE Test (System Test) of the Cabin and Cargo Power Distribution
(1) Energize the In-Flight Entertainment System (IFES) (Ref. TASK AMM 44-21-00-860-801).
(a) The IFE system does not power on correctly.
3. Fault Isolation
(a) If any cabin BITE faults related to this observed fault are shown, do the associated cabin BITE
fault troubleshooting procedures as required.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 902

Apr 12/23
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3000238

(1) Make sure that the "PAX SYS" switches are in the on position at the Cabin Work Station (CWS), on all
the Flight Attendant Panels (MP-FAP) (Main Deck and Upper Deck), in the Cockpit, and the Remote
Control Center (RCC), if applicable.
(3) Make sure that on the "FAP IFE POWER" screen, all the zones and monuments are powered on and
green.
(4) Get access to the IFEC rack and make sure that it is properly ventilated.
(5) Make sure that these circuit breakers are closed: 301MK, 304MK, 305MK, and 301MK1.
(6) Make sure that no "VENT IFE" message is shown on the ECAM.
(7) Make sure that the "OXYGEN PAX SYS ON" indication in the cockpit is off.
(8) Do a system reset as follows:
(a) At the MP-FAP, push the "PAX SYS" pushbutton to stop the IFES.
(b) Reset the "SPDB 7" (301MK, 304MK, and 305MK circuit breakers) and "SPDB 1" (301MK1
circuit breaker) to reset the IFEC power.
(c) Push the "OXYGEN RESET" pushbutton to reset the Emergency Oxygen system.
(d) Reset the IFEC and Avionic ventilation as follows:
1 Reset the Ventilation Control System (VCS) (Ref. AMM 21-21-00-860-801-A).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 903

Apr 12/23
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2 Reset the Avionics Ventilation System (AVS) (Ref. AMM 21-26-00-860-801-A).
(e) At the MP-FAP, push the "PAX SYS" pushbutton to start the IFES. (Fault Isolation)
(a) De-energize the IFES (Ref. TASK AMM 44-21-00-860-802).
(1) Do a BITE Test (System Test) of the Cabin and Cargo Power Distribution (Ref. AMM
24-74-00-740-801-A).
(2) Do a BITE Test of the AVS (Ref. AMM 21-26-00-740-801-A).
(3) Do a BITE Test of the VCS (Ref. AMM 21-21-00-740-801-A).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 904

Apr 12/23
Document Number
3000238

** ON A/C 001-999
PA Audio Malfunction in Entire Aircraft
AMM 44-21-00-710-808 Passenger Address and/or Boarding Media Systems Test
(2) Make sure that the monitors are set to ON from the IFE control panel.
(3) Do a Passenger Address (PA) Test (Ref. TASK AMM 44-21-00-710-808).
(a) The PA audio cannot be heard throughout the entire cabin.
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 905

Apr 12/23
Document Number
3000238

(2) Do a PA Test (Ref. TASK AMM 44-21-00-710-808).
(3) Do a PA Test (Ref. TASK AMM 44-21-00-710-808).
(5) If the malfunction is not corrected, troubleshoot the passenger service system per the Aircraft Manu-
facturer's AMM.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 906

Apr 12/23
Document Number
3000238

** ON A/C 001-999
LRU Power Failure
(2) Energize the Global Communication System (GCS) (Ref. TASK AMM 44-33-00-860-801).
(a) The LRU does not power on when the system is started.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 907

Apr 12/23
Document Number
3000238

3. Fault Isolation
(b) De-energize the GCS (Ref. TASK AMM 44-33-00-860-802).
(1) Remove the malfunctioning LRU (refer to the applicable removal procedure in Aircraft Maintenance
Manual (AMM) (1000636)).
(2) Install the LRU (refer to the applicable installation procedure in Aircraft Maintenance Manual (AMM)
(1000636)).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 908

Apr 12/23
Document Number
3000238

** ON A/C 001-999
LRU Power Malfunction in CWS/VCC
(a) An LRU is not powered correctly at the control center.
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 909

Apr 12/23
Document Number
3000238

(1) If the power malfunction affects all of the LRUs on a power relay, do these steps:
(a) Make sure that the 28 VDC is available at the power relay.
(b) Do the corrective actions as necessary per the Aircraft Manufacturer's AMM.
(2) If the power malfunction affects all of the LRUs on a circuit breaker, do these steps:
(a) Remove and replace the circuit breaker (refer to the Aircraft Manufacturer's AMM).
(3) If the power malfunction affects an individual LRU, do these steps:
(a) Remove and replace the LRU (refer to the Removal/Installation page block of the AMM for ap-
plicable procedures).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 910

Apr 12/23
Document Number
3000238

(a) Remove and replace the control center power switch (refer to the Aircraft Manufacturer's AMM).
(a) Remove and replace the power relay (refer to the Aircraft Manufacturer's AMM).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 911

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 912

Apr 12/23
Document Number
3000238

** ON A/C 001-999
LRU Power Malfunction in Cabin and Overhead
(a) An LRU is not powered correctly in the cabin or overhead.
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 913

Apr 12/23
Document Number
3000238

(a) Make sure that 28 VDC is available at the power relay.
(a) If the malfunction is not corrected, remove and replace the circuit breaker (refer to the Aircraft
Manufacturer's AMM).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 914

Apr 12/23
Document Number
3000238

(a) If installed, remove and replace the applicable power switch (refer to the Aircraft Manufacturer's
AMM).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 915

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 916

Apr 12/23
Document Number
3000238

** ON A/C 001-999
LRU Power Malfunction in EE-Bay/IFEC/CEC
(3) Do a visual inspection to make sure that an LRU is not powered correctly in the EE-Bay and or control
center.
(a) An LRU is not powered correctly in the cabin or overhead.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 917

Apr 12/23
Document Number
3000238

3. Fault Isolation
(2) Do a visual inspection to make sure that an LRU is not powered correctly in the EE-Bay and/or control
center.
(a) Make sure that 28 VDC is available at the power relay.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 918

Apr 12/23
Document Number
3000238

(a) If the malfunction is not corrected, remove and replace the circuit breaker (refer to the Aircraft
Manufacturer's AMM).
(a) If installed, remove and replace the applicable power switch (refer to the Standard Wiring Prac-
tices Manual SWPM 7000008).

.
EFF: EMIRATES A380
001-999
44-21-00 Page 919

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 920

Apr 12/23
Document Number
3000238

** ON A/C 001-999
LRU Power Malfunction in RCC
(a) An LRU is not powered correctly in the Remote Control Center (RCC).
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 921

Apr 12/23
Document Number
3000238

(a) Make sure that the 28 VDC is available at the power relay.
(a) Remove and replace the circuit breaker (refer to the Aircraft Manufacturer's AMM).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 922

Apr 12/23
Document Number
3000238

(a) Remove and replace the RCC Power switch (refer to the Aircraft Manufacturer's AMM).
(a) Remove and replace the RCC Power switch (refer to the Aircraft Manufacturer's AMM).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 923

Apr 12/23
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00 Page 924

Apr 12/23
Document Number
3000238

** ON A/C 001-999
Airshow Malfunction
AMM 44-21-00-710-807 In-Seat Video Test
(1) Do an In-Seat Video and Audio Test (Ref. TASK AMM 44-21-00-710-807).
(a) Airshow does not operate correctly.
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 925

Apr 12/23
Document Number
3000238

(2) Do an In-Seat Video and Audio Test (Ref. TASK AMM 44-21-00-710-807).
(1) Remove the Airshow unit(s) (refer to the Aircraft Manufacturer's AMM).
(2) Install the Airshow unit(s) (refer to the Aircraft Manufacturer's AMM).
(1) Do an In-Seat Video Test (Ref. TASK AMM 44-21-00-710-807).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 926

Apr 12/23
Document Number
3000238

** ON A/C 001-999
Malfunction in Multiple Seat Groups
AMM 44-21-00-710-808 Passenger Address and/or Boarding Media Systems Test
(1) Make sure that the Seatboxes are correctly addressed (Ref. TASK AMM 44-21-00-600-804).
(2) Do a Passenger Address (PA) and/or Boarding Media Systems Test (Ref. TASK AMM
44-21-00-710-808).
(a) There is a malfunction in multiple seat groups.
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 927

Apr 12/23
Document Number
3000238

(2) Do a PA and/or Boarding Media Systems Test (Ref. TASK AMM 44-21-00-710-808).
(1) Remove the first Seatbox (Ref. TASK AMM 44-24-32-000-801).
(1) Do a PA and/or Boarding Media Systems Test (Ref. TASK AMM 44-21-00-710-808).

.
EFF: EMIRATES A380
001-999
44-21-00 Page 928

Apr 12/23
Document Number
3000238

(1) Remove the previous Seatbox upstream (Ref. TASK AMM 44-24-32-000-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 929

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Communication/No Data Detected For an LRU
(a) No communication or data is detected for an LRU.
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 930

Apr 12/23
Document Number
3000238

(3) If the component has LED indicators, examine them.
NOTE: If the fault has been corrected, the fault isolation procedure is completed
(1) Remove the malfunctioning LRU (refer to the applicable removal procedure in Aircraft Maintenance
Manual (AMM) (1000636)).
(2) Install the LRU (refer to the applicable installation procedure in Aircraft Maintenance Manual (AMM)
(1000636)).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 931

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Communication/No Data Detected For an LRU with Redundant LRU(s) Installed
(a) No communication or data is detected for an LRU with redundant LRU(s) installed.
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 932

Apr 12/23
Document Number
3000238

(1) Remove one of the LRUs (refer to the applicable removal procedure in Aircraft Maintenance Manual
(AMM) (1000636)).
(2) Install a new LRU (refer to the applicable installation procedure in Aircraft Maintenance Manual (AMM)
(1000636)).

.
EFF: EMIRATES A380
001-999
44-21-00 Page 933

Apr 12/23
Document Number
3000238

(1) Remove another LRU (refer to the applicable removal procedure in Aircraft Maintenance Manual
(AMM) (1000636)).
(2) Install a new LRU (refer to the applicable installation procedure in Aircraft Maintenance Manual (AMM)
(1000636)).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 934

Apr 12/23
Document Number
3000238

** ON A/C 001-999
No Internet Connectivity (System INOP)
44-21-00-811-816 No Data from FS
44-21-00-812-918 No Data from WAP
AMM 44-33-00-600-810 Wireless Access Point Radio Control
AMM 44-33-00-710-808 Intranet Connectivity Test
(1) Do an Internet Connectivity Test (Ref. TASK AMM 44-33-00-710-807).
(a) There is no internet connectivity throughout the cabin.
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 935

Apr 12/23
Document Number
3000238

(a) De-energize the Global Communication System (GCS) (Ref. TASK AMM 44-33-00-860-802).
(1) Examine the Wireless Access Point (WAP) operating status (Ref. TASK AMM 44-33-00-600-810).
(1) Make sure that the "No Data from WAP" fault is not shown (Ref. TASK 44-21-00-812-918).

.
EFF: EMIRATES A380
001-999
44-21-00 Page 936

Apr 12/23
Document Number
3000238

(1) Do the Intranet Connectivity Test (Ref. TASK AMM 44-33-00-710-808).
(2) Make sure that the FS operates correctly.
(1) Make sure that the "No Data from FS" fault is not shown (Ref. TASK 44-21-00-811-816).
(1) Make sure that the eXConnect system operates correctly (Ref. TASK AMM 44-33-00-710-807).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 937

Apr 12/23
Document Number
3000238

M. If the fault has not been corrected, give a Panasonic representative the Data Offload results (Ref. TASK
AMM 44-21-00-600-803).
(1) In the UAE: +971 42 123 104
.
EFF: EMIRATES A380
001-999
44-21-00 Page 938

Apr 12/23
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

CP Locks Up Malfunction
(3) Do a visual inspection to make sure that the Crew Panel (CP) locks up.
NOTE: A CP is locked up if the CP display screen does not change after a keyboard key is pressed
or an icon on the CP screen is selected.
(a) The CP locks up.
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 939

Sep 26/22
Document Number
3000238

3. Fault Isolation
(c) De-energize the IFES (Ref. TASK AMM 44-21-00-860-801).
(d) De-energize the GCS (Ref. TASK AMM 44-33-00-860-801).
(1) Remove the CP (Ref. TASK AMM 44-21-11-000-802).
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 940

Sep 26/22
Document Number
3000238

** ON A/C 003, 005-011, 051-052, 101-118

Control Panel Malfunction
(3) Do a visual inspection to make sure that the CP does not operate.
(a) The CP does not operate.
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 941

Jan 16/24
Document Number
3000238

3. Fault Isolation
.
EFF: EMIRATES A380
003, 005-011, 051-052, 101-118
44-21-00 Page 942

Jan 16/24
Document Number
3000238

** ON A/C 001-999
CT Locks Up Malfunction
(2) Do a visual inspection to make sure that the Crew Terminal (CT) locks up.
NOTE: A CT is locked up if the CT display screen does not change after a keyboard key is pressed
or an icon on the CT screen is selected.
(a) The CT locks up.
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 943

Apr 12/23
Document Number
3000238

(1) Remove the CT (Ref. TASK AMM 44-21-11-000-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 944

Apr 12/23
Document Number
3000238

** ON A/C 001-999
FS LED Status Indicator Error
44-21-00-811-816 No Data from FS
44-21-00-812-918 No Data from WAP
AMM 44-21-35-000-801
AMM 44-33-31-000-801
AMM 44-21-35-400-801
AMM 44-33-31-400-801
(1) Energize the Global Communications Suite (GCS) (Ref. TASK AMM 44-33-00-860-801).
(a) The status LEDs located on the LRU indicate an error.
.
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001-999
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Apr 12/23
Document Number
3000238

3. Fault Isolation
(1) Examine the LED indicators on the component.
NOTE: For detailed descriptions of the LED status indicators, refer to the Component Description
section of the associated AMM.
(2) If the "SCSI", "IDE", "INT1", or "INT0" LEDs are off, do the steps that follow:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 946

Apr 12/23
Document Number
3000238

(a) Remove the File Server (FS) (Ref. TASK AMM 44-21-35-000-801 or TASK AMM
44-33-31-000-801).
(b) Install the FS (Ref. TASK AMM 44-21-35-400-801 or TASK AMM 44-33-31-400-801).
(3) If the "SSD1", "SSD2", "SSD3", or "SSD4" LEDs are off, do the steps that follow:
(a) Remove the File Server (FS) (Ref. TASK AMM 44-21-35-000-801 or TASK AMM
44-33-31-000-801).
(b) Install the FS (Ref. TASK AMM 44-21-35-400-801 or TASK AMM 44-33-31-400-801).
(4) If the "ETH" LEDs related to the Wireless Access Point (WAP) are off, do the task: No Data from WAP
(Ref. TASK 44-21-00-812-918).
NOTE: The WAP connections related to the "ETH" LED can vary based on the system configuration.
To find the related connections, refer to the applicable WDM, as necessary.
(5) If the "ETH" LEDs related to the FS are off, do the task: No Data from FS (Ref. TASK
44-21-00-811-816).
NOTE: The FS connections related to the "ETH" LED can vary based on the system configuration.
To find the related connections, refer to the applicable WDM, as necessary.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 947

Apr 12/23
Document Number
3000238

** ON A/C 001-999
SDU Credit Card Reader (CCR) Malfunction
(1) Go to a Seat Display Unit (SDU) Credit Card Reader (CCR).
(2) Scan a card to make sure that the CCR reads the card.
(a) The SDU CCR does not operate correctly.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 948

Apr 12/23
Document Number
3000238

3. Fault Isolation
(4) Do the LRU Port Readdress task (Ref. TASK AMM 44-21-00-600-804).
(1) Go to the CCR.
(2) Scan a card to make sure that the CCR reads the card.
(a) Remove the seatback seat display unit (Ref. TASK AMM 44-24-21-000-801).
(b) Install the seatback seat display unit (Ref. TASK AMM 44-24-21-400-801).
(a) Remove the in-arm, wall-mounted, or console-mounted seat display unit (Ref. TASK AMM
44-24-21-000-802).
(b) Install the in-arm, wall-mounted, or console-mounted seat display unit (Ref. TASK AMM
44-24-21-400-802).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 949

Apr 12/23
Document Number
3000238

** ON A/C 006, 012-032, 035-042, 106, 108, 110-111, 114-142, 201-206, 301, 351-359, 401-423
BC Modem Receive Status Failure
(1) Reboot the system as follow:
(a) The "RX Modem Status" indicator on the Broadband Controller (BC) is off.
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 950
Jan 16/24
Document Number
3000238

3. Fault Isolation
(2) Do a visual inspection to make sure that there are no obstructions in the Line-of-Sight (LOS) from the
antenna to the satellite.
(1) Do a GCS Antenna Power Supply Voltage Check (Ref. TASK AMM 44-33-00-760-801).
.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 951
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 952
Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
006, 012-032, 035-042, 106, 108, 110-111, 114-142,
201-206, 301, 351-359, 401-423
44-21-00 Page 953
Jan 16/24
Document Number
3000238

** ON A/C 418-423
WAP LED Status Indicator Error
(a) The status LEDs located on the component indicate an error.
3. Fault Isolation
.
EFF: EMIRATES A380
418-423
44-21-00 Page 954

Jan 17/22
Document Number
3000238

(a) If the LED indicators show a fault related to the power source or wiring, do the aircraft wiring
inspection task (Ref. TASK AMM 44-21-00-210-801).
(b) If the LED indicators show a fault related to LRU failure, do the steps that follow:
1 Remove the Wireless Access Point (WAP) (Ref. TASK AMM 46-42-13-000-801).
2 Install the WAP (Ref. TASK AMM 46-42-13-400-801).
.
EFF: EMIRATES A380
418-423
44-21-00 Page 955

Jan 17/22
Document Number
3000238

** ON A/C 001-999
AC OU Malfunction
AMM 44-22-00-860-801 Energize the In-Seat Power Supply System
AMM 44-22-00-860-802 De-energize the In-Seat Power Supply System
AMM 44-22-43-000-801 Remove the Power Outlet Unit
AMM 44-22-43-400-801 Install the Power Outlet Unit
(1) Energize the In-Seat Power Supply System (ISPSS) (Ref. TASK AMM 44-22-00-860-801).
(a) An AC Outlet Unit (AC OU) does not operate correctly and the AC OU LED is red or not on.
3. Fault Isolation
.
EFF: EMIRATES A380
001-999
44-21-00 Page 956

Jan 16/24
Document Number
3000238

(1) Remove the AC OU (Ref. TASK AMM 44-22-43-000-801).
(2) Install the AC OU (Ref. TASK AMM 44-22-43-400-801).
(3) Connect the power cable of a Portable Electronic Device (PED) to the AC OU.
(1) If applicable, make sure that the Seat Power Module (SPM) fan airway is not blocked by dirt or un-
wanted material.
(2) If necessary, clean the vents and grills of the SPM (Ref. TASK AMM 44-21-00-100-801).
.
EFF: EMIRATES A380
001-999
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Jan 16/24
Document Number
3000238

(1) Remove the SPM (Ref. TASK AMM 44-22-44-000-802).
(2) Install the SPM (Ref. TASK AMM 44-22-44-400-802).
(a) Examine the connections between the AC OU and SPM and make sure that the connectors are
attached correctly.
(b) Examine the connections between the SPMs and make sure that the connectors are attached
correctly.
(c) Examine the connections between the Advanced Master Control Unit (AMCU) and SPM and
make sure that the connectors are attached correctly.
.
EFF: EMIRATES A380
001-999
44-21-00 Page 958

Jan 16/24
Document Number
3000238

troubleshooting.
(1) When the ACOU shows RED or off, refer to the below troubleshooting procedures before you remove
the related SPM from the aircraft.
ACOU Indication Possible Causes Possible Solutions

Remove and reinstall an AC plug
Sticky ACOU contacts into ACOU several times
Reapply power to SPM
RED (Single ACOU)
Swap ACOU from different seat
ACOU contacts damaged location or Swap SPM to ACOU
cable assembly
Swap SPM and cycle power to
Bad SPM SPM
RED (All ACOUs of one SPM) Replace SPM
Check for GFI fault from Line
GFI fault
power to Chassis
RED (Random ACOUs) Bus transfer > 200msec Recycle AMCU breaker
.
EFF: EMIRATES A380
001-999
44-21-00 Page 959

Jan 16/24
Document Number
3000238

ACOU Indication Possible Causes Possible Solutions

Bad ACOU Replace ACOU
Check cable connections from
Cable issue
SPM to ACOU
Make sure both prongs of AC plug
OFF (Single ACOU) Invalid plug installation are installed within 300msec (See
NOTE below).
AC plug present in ACOU during Remove and reinsert plug into
initial SPM AC input power ACOU.
application
Check seat to seat cable
No power
OFF (All ACOUs of one SPM) Replace SPM
Bad SPM Replace SPM
OFF (Every 3rd SPM INOP) Missing phase Check AC input power to AMCU
Verify discretes to AMCU are
Data line (system not enabled)
correct.
Check aircraft circuit breaker to
ensure it’s closed.
No power
Check AMCU master cutoff switch
position (if applicable)
OFF (All ACOUs) Verify CM seated properly.
Configuration Module (CM) loose
(in AMCU) Verify Nylatch connectors are not
cracked / broken
Check 400Hz input from AC
AC input voltage < 90VAC
generator.
Check AMCU Master Cutoff (if
Master Cutoff Enabled
applicable)
NOTE: SPM disables the ACOU power (ACOU indication is OFF) if the two prongs of the
power plug are not inserted onto ACOU within a certain time period. The plug detected
time is as follows:
For RD-FA3621-01 SPM: 50msec before Mod G or Mod H; 300msec for Mod
G or Mod H and after
For RD-FA3622-01 SPM: 50msec before Mod B; 300msec for Mod B and after
For RD-FA3622-02 SPM: 50msec before Mod B; 300msec for Mod B and after
For RD-FA3622-03 SPM: 50msec before Mod A; 300msec for Mod A and after
.
EFF: EMIRATES A380
001-999
44-21-00 Page 960

Jan 16/24
Document Number
3000238

(2) ACOU LED Status and Indications:
ACOU LED STATUS INDICATION

GREEN System power is available or power is on
System fault, power is not available. Troubleshooting
RED
is required
System power is off or not available due to the
following reasons:
1. ACOU sense contacts are not engaged
OFF
simultaneously
2. System or Column power limit reached. No more
users allowed at this time
L. If the ACOU LED/s does come on red or not comes on at all, do the steps as follow:
(1) If a single ACOU LED does come on red:
(b) Do an operational test of the ACOU (Ref. TASK AMM 44-22-00-710-801).
(c) If the issue remains, replace the ACOU (Ref. TASK AMM 44-22-43-000-801 and TASK AMM
44-22-43-400-801).
(2) If all the ACOU LEDs (supply by one High Power Seatbox (HPS))does come on red:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 961

Jan 16/24
Document Number
3000238

44-24-32-000-801 and TASK AMM 44-24-32-400-801).
change.
TASK AMM 44-24-32-400-801).
(3) If a single ACOU LED does not come on:
(b) Do a visual inspection of the ACOU for damage, if damaged, replace the ACOU (Ref. TASK
AMM 44-22-43-000-801 and TASK AMM 44-22-43-400-801).
(c) Do an operational test of the ACOU (Ref. TASK AMM 44-22-00-710-801).
44-24-32-000-801 and TASK AMM 44-24-32-400-801).
change.
TASK AMM 44-24-32-400-801).
(g) If the issue remains, replace the ACOU (Ref. TASK AMM 44-22-43-000-801 and TASK AMM
44-22-43-400-801).
(4) If all the ACOU LEDs (supply by a single HPS) does not come on:
.
EFF: EMIRATES A380
001-999
44-21-00 Page 962

Jan 16/24
Document Number
3000238

44-24-32-000-801 and TASK AMM 44-24-32-400-801).
change.
TASK AMM 44-24-32-400-801).
(5) If all the ACOU LEDs supply by all HPSs does not come on:
(a) Check the status of the In-Seat Power Supply System (ISPSS) PED Power switch (Ref. TASK
AMM 44-22-00-710-801).
.
EFF: EMIRATES A380
001-999
44-21-00 Page 963

Jan 16/24
Document Number
3000238

.
EFF: EMIRATES A380
001-999
44-21-00-1
44-21-00 Page 964

Jan 16/24
Document Number
3000238

MASTER FAULT TABLE
Observed Faults - Sorted by Observed Fault Description
Observed Fault Description Observed Fault Code Task Reference

AC OU Malfunction I 82 22 006 44-21-00-810-823
Airshow Malfunction I 12 22 001 44-21-00-810-808
BC Modem Receive Status Failure I 76 25 020 44-21-00-810-819
Control Panel Malfunction I 31 22 015 02 44-21-00-810-813
CP Locks Up Malfunction I 31 21 015 01 44-21-00-810-812
CT Locks Up Malfunction I 34 21 015 01 44-21-00-810-814
FS LED Status Indicator Error I 43 37 020 44-21-00-810-816
LRU Power Failure I 10 22 001 44-21-00-810-803
LRU Power Malfunction in Cabin and Overhead I 10 22 017 44-21-00-810-805
LRU Power Malfunction in CWS/VCC I 10 22 015 44-21-00-810-804
LRU Power Malfunction in EE-Bay/IFEC/CEC I 10 22 020 44-21-00-810-806
LRU Power Malfunction in RCC I 10 22 021 44-21-00-810-807
Malfunction in Multiple Seat Groups I 15 22 005 44-21-00-810-809
No Communication/No Data Detected For an ES I 16 13 001 02 44-21-00-810-811

with Redundant LRU(s) Installed
No Communication/No Data Detected For an LRU I 16 13 001 01 44-21-00-810-810
No Internet Connectivity (System INOP) I 16 18 001 01 44-21-00-810-824
PA Audio Malfunction in Entire Aircraft I 09 22 001 44-21-00-810-802
SDU Credit Card Reader (CCR) Malfunction I 57 22 016 44-21-00-810-817
Unable to Power On IFE I 00 35 001 44-21-00-810-801
WAP LED Status Indicator Error I 80 37 017 44-21-00-810-825
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-1
Jan 16/24
Document Number
3000238

Observed Faults - Sorted by Observed Fault Code
Observed Fault Code Observed Fault Description Task Reference

I 00 35 001 Unable to Power On IFE 44-21-00-810-801
I 09 22 001 PA Audio Malfunction in Entire Aircraft 44-21-00-810-802
I 10 22 001 LRU Power Failure 44-21-00-810-803
I 10 22 015 LRU Power Malfunction in CWS/VCC 44-21-00-810-804
I 10 22 017 LRU Power Malfunction in Cabin and Overhead 44-21-00-810-805
I 10 22 020 LRU Power Malfunction in EE-Bay/IFEC/CEC 44-21-00-810-806
I 10 22 021 LRU Power Malfunction in RCC 44-21-00-810-807
I 12 22 001 Airshow Malfunction 44-21-00-810-808
I 15 22 005 Malfunction in Multiple Seat Groups 44-21-00-810-809
I 16 13 001 01 No Communication/No Data Detected For an LRU 44-21-00-810-810
I 16 13 001 02 No Communication/No Data Detected For an ES 44-21-00-810-811

with Redundant LRU(s) Installed
I 16 18 001 01 No Internet Connectivity (System INOP) 44-21-00-810-824
I 31 21 015 01 CP Locks Up Malfunction 44-21-00-810-812
I 31 22 015 02 Control Panel Malfunction 44-21-00-810-813
I 34 21 015 01 CT Locks Up Malfunction 44-21-00-810-814
I 43 37 020 FS LED Status Indicator Error 44-21-00-810-816
I 57 22 016 SDU Credit Card Reader (CCR) Malfunction 44-21-00-810-817
I 76 25 020 BC Modem Receive Status Failure 44-21-00-810-819
I 80 37 017 WAP LED Status Indicator Error 44-21-00-810-825
I 82 22 006 AC OU Malfunction 44-21-00-810-823
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-2
Jan 16/24
Document Number
3000238

Cabin BITE Faults - Sorted by Maintenance Message Description
Maintenance Message Description Maintenance Message No. Task Reference

A Configured Seatbox is Not Detected 203-020-00009 44-21-00-811-865
A Configured Seatbox is Not Detected 203-022-00009 44-21-00-811-865
ADB Network Connection Failure 195-001-00016 44-21-00-811-834
ADB Quantity of LRUs Detected Differs from 195-001-02202 44-21-00-811-838

Quantity Configured
ADB Redundant Cable Installation Failure 195-001-02003 44-21-00-811-836
ADB Redundant Path Activated 195-001-00018 44-21-00-811-835
ADB with an Invalid IP Address 195-001-02201 44-21-00-811-837
AI ARINC 429 Loopback Failure 300-000-03803 44-21-00-811-896
AI BITE Database is Not Installed 300-000-00113 44-21-00-811-893
AI BITE Database is Not Installed 300-001-00113 44-21-00-811-893
AI BTS is Not Communicating or is Reporting a 300-000-03836 44-21-00-812-930

Fault
AI BTS is Not Communicating or is Reporting a 300-001-03836 44-21-00-812-930
Fault
AI Compact Flash is Full 300-000-00220 44-21-00-811-894
AI Control Server SW Component of eXPhone is 300-000-03835 44-21-00-812-929

Failing
Failing
Failing
Failing
AI Data3 Link between AI and SDU/Bearer 300-000-03841 44-21-00-812-866
Indicates a Problem
AI Data3 Link between AI and SDU/Bearer 300-001-03841 44-21-00-812-866
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-3
Jan 16/24
Document Number
3000238


AI EE Rack Fan Failure 300-000-00003 44-21-00-811-900
AI eXPhone SW is Reporting Connectivity Loss 300-000-03840 44-21-00-812-932

with Ground Network
AI eXPhone SW is Reporting Connectivity Loss 300-001-03840 44-21-00-812-932
with Ground Network
AI Fan Failure 300-001-00003 44-21-00-811-900
AI Hard Drive Error 300-001-00301 44-21-00-812-907
AI Internal Fault (429 Port Failure) 300-002-03803 44-21-00-811-896
AI Internal Fault (485 Port Failure) 300-002-03804 44-21-00-811-897
AI Media Decoding Error 300-002-03805 44-21-00-811-898
AI Media Decoding Failure 300-000-03805 44-21-00-811-898
AI Media Decoding Failure 300-001-03805 44-21-00-811-898
AI Network Connection Failure 300-000-03806 44-21-00-811-899
AI Network Speed Degraded 300-002-00017 44-21-00-812-936
AI One or More Payment Files has Not Successfully 300-000-00314 44-21-00-811-901

Offloaded
AI Over-Temperature Condition Detected 300-002-00002 44-21-00-812-934
AI Quantity of LRUs Detected Differs from Quantity 300-001-02202 44-21-00-811-902

Configured
AI Remote Gateway SW Component of eXPhone 300-000-03834 44-21-00-812-928
is Failing
AI Remote Gateway SW Component of eXPhone 300-001-03834 44-21-00-812-928
is Failing
AI Reports One or More Payment Files Not 300-001-00314 44-21-00-811-901
Offloaded
AI RIAS Process Died or Disconnected from the 300-000-03842 44-21-00-812-933
eXPhone Control Server
AI RIAS Process Died or Disconnected from the 300-001-03842 44-21-00-812-933
AI Usage of Compact Flash is Full 300-002-00220 44-21-00-811-894
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-4
Jan 16/24
Document Number
3000238


AI-LIB Hard Drive Error 300-002-00301 44-21-00-812-907
Aircraft Bus Data to Populate ARINC 763 APS MIB 300-000-03832 44-21-00-812-927
is Invalid or Shows Errors
Aircraft Bus Data to Populate ARINC 763 APS MIB 300-001-03832 44-21-00-812-927
Antenna 10 MHz ref Signal Failure 345-001-03678 44-21-00-812-814
Antenna ACU Failure 345-001-03668 44-21-00-812-804
Antenna ACU Problem 345-001-03691 44-21-00-812-825
Antenna Communication Module Failure 345-001-03676 44-21-00-812-812
Antenna DSP Failure 345-001-03667 44-21-00-812-803
Antenna High Current in MCM Module 345-001-03683 44-21-00-812-819
Antenna in Error State 345-001-03666 44-21-00-812-802
Antenna in Warning State 345-001-03665 44-21-00-812-801
Antenna is Stuck or Malfunctioning 345-001-03664 44-21-00-811-999
Antenna Low Current in MCM Module 345-001-03684 44-21-00-812-820
Antenna Lower than Expected Voltage 345-001-03682 44-21-00-812-818
Antenna LRU Unable to Lock onto a Reference 345-001-03690 44-21-00-812-926

Signal
Antenna Power Module Issue (Current Test) 345-001-03671 44-21-00-812-807
Antenna Power Module Issue (Voltage Test) 345-001-03672 44-21-00-812-808
Antenna Power Supply Failure 345-001-03679 44-21-00-812-815
Antenna Power Supply Failure 345-001-03680 44-21-00-812-816
Antenna Resistance Value Not within Limits 345-001-03681 44-21-00-812-817
Antenna RX Failure 345-001-03669 44-21-00-812-805
Antenna RX High Current 345-001-03685 44-21-00-812-821
Antenna RX Low Current 345-001-03686 44-21-00-812-822
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-5
Jan 16/24
Document Number
3000238


Antenna System Configuration Failure 345-001-03674 44-21-00-812-810
Antenna System Heater Failure 345-001-03677 44-21-00-812-813
Antenna System Version Failure 345-001-03675 44-21-00-812-811
Antenna Temperature Failure 345-001-03673 44-21-00-812-809
Antenna TX Failure 345-001-03670 44-21-00-812-806
Antenna TX High Current 345-001-03687 44-21-00-812-823
Antenna TX Low Current 345-001-03688 44-21-00-812-824
BC Aircraft Bus Data to Populate ARINC 763 APS 340-001-03832 44-21-00-812-938

MIB is Invalid or Shows Errors
BC BITE Database is Not Installed 340-001-00113 44-21-00-811-986
BC BITE Database is Not Installed 340-004-00113 44-21-00-811-986
BC BTS is Not Communicating or is Reporting a 340-001-03836 44-21-00-812-939

Fault
BC Control Server SW component of eXPhone is 340-004-03835 44-21-00-812-913
Failing
BC Control Server SW component of eXPhone is 340-004-03837 44-21-00-811-988
Failing
BC CRFMU Component of eXPhone is Failing 340-001-03838 44-21-00-812-940
BC CRFMU Component of eXPhone is Failing 340-001-03839 44-21-00-812-941
BC Data3 Link Between AI and SDU/Bearer 340-001-03841 44-21-00-812-943

Indicates a Problem
BC eXConnect Modem Communication Failure 340-004-03622 44-21-00-811-995
BC eXConnect Modem System Failure 340-004-03623 44-21-00-811-996
BC eXPhone SW is Reporting Connectivity Loss 340-001-03840 44-21-00-812-942

with Ground Network
BC eXPhone SW is Reporting Connectivity Loss 340-004-03840 44-21-00-812-942
with Ground Network
BC Fan Failure 340-004-00003 44-21-00-811-990
BC Hard Drive Failure 340-004-00301 44-21-00-812-912
BC Low-Temperature Condition Detected 340-004-00013 44-21-00-811-991
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-6
Jan 16/24
Document Number
3000238


BC Memory Write Failure 340-004-00203 44-21-00-811-993
BC Network Connection Failure 340-004-00016 44-21-00-811-992
BC Over-Temperature Condition Detected 340-001-03624 44-21-00-812-888
BC Over-Temperature Condition Detected 340-004-00002 44-21-00-811-989
BC Quantity of LRUs Detected Differs from 340-004-02202 44-21-00-812-890

Quantity Configured
BC Reports Control Server Failure 340-001-03837 44-21-00-811-988
BC RIAS Process Died or Disconnected from the 340-001-03842 44-21-00-812-944

BC RIAS Process Died or Disconnected from the 340-004-03842 44-21-00-812-944
BC to Antenna Ethernet Packet Loss/Comms Issue 345-001-03663 44-21-00-811-998
Communication to the Power Jack has been Lost 470-004-00035 44-21-00-812-957
CP Input Power Supplied is Outside Normal 194-002-00015 44-21-00-812-960

Operating Range
CP Unable to Detect Touch Screen Calibration 194-002-01208 44-21-00-812-916
Data
CS (Disk Array) Hard Drive Failure 338-001-00301 44-21-00-811-983
CS (Disk Array) Hard Drive Read Failure 338-001-00208 44-21-00-811-982
CS Application Quota Exceeded 336-002-00309 44-21-00-811-976
CS BITE Database is Not Installed 336-002-00113 44-21-00-811-969
CS Compact Flash Memory Failure 336-002-00300 44-21-00-811-973
CS Fan Failure 337-001-00003 44-21-00-811-978
CS Fiber Channel Switch Failure 338-001-03204 44-21-00-811-984
CS Flash Memory Failure 336-002-00202 44-21-00-811-970
CS Hard Drive Failure 336-002-00301 44-21-00-812-886
CS Hard Drive Read Error 336-002-00208 44-21-00-812-959
CS Laser Power Degraded Failure 336-002-00028 44-21-00-812-885
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-7
Jan 16/24
Document Number
3000238


CS Low-Temperature Condition Detected 336-002-00013 44-21-00-811-967
CS Media Index Error 336-002-03205 44-21-00-812-887
CS Memory Read Failure 336-002-00204 44-21-00-811-972
CS Memory Write Failure 336-002-00203 44-21-00-811-971
CS Over-Temperature Condition Detected 336-002-00002 44-21-00-811-966
CS Reports Communication Failure to DA Fiber 337-001-03202 44-21-00-811-980

Optic Port
CS Reports Data Content Not Identical on all DAs 337-001-03201 44-21-00-811-979
CS Spare Discrete does not Match 336-002-00307 44-21-00-811-975
CS Voltage Level Outside Normal Operating Range 336-002-00015 44-21-00-811-968
CT Backlight Failure 305-002-00014 44-21-00-812-867
CT Backlight Sensor Degradation Detected 305-002-00041 44-21-00-812-868
CT Critically High Temperature Condition Detected 305-004-00032 44-21-00-812-908
CT Fan Failure 305-002-00003 44-21-00-811-915
CT Hard Drive Read Error 305-004-00208 44-21-00-812-873
CT Hard Drive Write Error 305-004-00207 44-21-00-812-872
CT Memory Read Failure 305-004-00204 44-21-00-812-871
CT Memory Write Failure 305-004-00203 44-21-00-812-870
CT Network Connection Failure 305-002-00016 44-21-00-811-920
CT Network Connection Failure on Port 305-004-00016 44-21-00-811-920
CT Over-Temperature Condition Detected 305-004-00002 44-21-00-811-918
CT Power to USB Port has been Disabled due to a 305-004-00023 44-21-00-812-869

Shorted Condition
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-8
Jan 16/24
Document Number
3000238


CT Primary Network Path Interrupted - Redundant 305-002-00018 44-21-00-811-921
Path Activated
CT Redundant Cable Installation Failed 305-002-02003 44-21-00-811-922
CT Redundant Cable Installation Failed 305-004-02003 44-21-00-811-922
CT Redundant Path Activated 305-004-00018 44-21-00-811-921
CT Unable to Detect Touchscreen Calibration Data 305-002-01208 44-21-00-812-915
CT Voltage Level Outside Normal Operating Range 305-004-00015 44-21-00-811-919
DA Fan Failure 307-000-00003 44-21-00-811-930
DA Fiber Channel Port Failure 307-000-03203 44-21-00-811-934
DA Fiber Channel Switch Failure 307-000-03204 44-21-00-811-935
DA Hard Drive Error on Disk 307-000-00301 44-21-00-811-933
DA Hard Drive Read Failure 307-000-00208 44-21-00-811-932
DA Hard Drive Write Failure 307-000-00207 44-21-00-811-931
DTU Input Power Dropped Below Normal 197-002-00004 44-21-00-812-858

Operating Range
FDB Network Connection Failure 206-000-00016 44-21-00-812-864
FDB Quantity of LRUs Detected Differs from 206-000-02202 44-21-00-811-887

Quantity Configured
FDB Redundant Cable Installation Failed 206-000-02003 44-21-00-811-885
FDB Redundant Path Activated 206-000-00018 44-21-00-811-884
FDB with an Invalid IP Address 206-000-02201 44-21-00-811-886
FS BITE Database is Not Installed 193-005-00113 44-21-00-811-823
FS Compact Flash is Full 193-005-00220 44-21-00-811-825
FS Compact Flash is Full 193-010-00220 44-21-00-811-825
FS Compact Flash Memory Failure 193-005-00300 44-21-00-811-826
FS Compact Flash Memory Failure 193-010-00300 44-21-00-811-826
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-9
Jan 16/24
Document Number
3000238


FS Fan Failure 193-005-00003 44-21-00-811-818
FS Fan Failure 193-010-00003 44-21-00-811-818
FS Flash Memory Failure 193-005-00202 44-21-00-811-824
FS Hard Drive Failure 193-005-00301 44-21-00-811-827
FS Hard Drive Failure 193-010-00301 44-21-00-811-827
FS Hard Drive Read Error 193-005-00208 44-21-00-812-958
FS Input Power Supplied is Outside Normal 193-005-00015 44-21-00-812-844

Operating Range
FS Low-Temperature Condition Detected 193-005-00013 44-21-00-812-843
FS Media Index Error 193-005-03205 44-21-00-812-849
FS Memory Read Failure 193-005-00204 44-21-00-812-846
FS Memory Write Failure 193-005-00203 44-21-00-812-845
FS Network Connection Failure 193-005-00016 44-21-00-811-821
FS Network Connection Failure 193-010-00016 44-21-00-811-821
FS One or More Payment Files has Not 193-005-00314 44-21-00-812-848

Successfully Offloaded
FS Over-Temperature Condition Detected 193-005-00002 44-21-00-811-817
FS Quantity of LRUs Detected Differs from 193-005-02202 44-21-00-811-829

Quantity Configured
FS Quantity of LRUs Detected Differs from 193-010-02202 44-21-00-811-829
Quantity Configured
FS Redundant Path Activated 193-005-00018 44-21-00-811-822
FS Redundant Path Activated 193-010-00018 44-21-00-811-822
FS with an Invalid IP Address 193-005-02201 44-21-00-811-828
FS with an Invalid IP Address 193-010-02201 44-21-00-811-828
GCS Antenna Reports Block Up Converter (BUC) 345-001-05415 44-21-00-812-826

is Over-Temperature
Handset Critically High Temperature Condition 047-054-00032 44-21-00-812-899
Detected
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-10
Jan 16/24
Document Number
3000238


Handset Hard Disk Full 047-054-01204 44-21-00-811-809
Handset Memory Read Failure 047-054-00204 44-21-00-812-842
Handset Memory Write Failure 047-054-00203 44-21-00-812-841
Handset Over-Temperature Condition Detected 047-054-00002 44-21-00-811-806
Handset Touchscreen is Not Responding 047-054-00025 44-21-00-812-840
Handset Voltage Level Outside Normal Operating 047-054-00015 44-21-00-811-807

Range
IPSC Battery Gauge Calibration Lost 320-000-02863 44-21-00-811-946
IPSC Battery Not Charging Failure 320-000-02872 44-21-00-811-949
IPSC Critically High Temperature Condition 320-002-00032 44-21-00-812-910

Detected
IPSC Critically High Temperature Condition 320-005-00032 44-21-00-812-910
Detected
IPSC Gauge Recovery Shutdown Started 320-000-02875 44-21-00-811-950
IPSC Memory Read Failure 320-002-00204 44-21-00-812-882
IPSC Touchscreen is Not Responding 320-002-00025 44-21-00-812-880
IPSC/WSCU Memory Write Failure 320-002-00203 44-21-00-812-881
IPSC/WSCU Over-Temperature Condition 320-002-00002 44-21-00-811-951

Detected
IPSC/WSCU Over-Temperature Condition 320-005-00002 44-21-00-811-951
Detected
IPSC/WSCU Voltage Level Outside Normal 320-002-00015 44-21-00-811-952
Operating Range
LCD Monitor Power Failed 312-000-01100 44-21-00-812-937
LCDM Backlight Failure 311-000-00014 44-21-00-812-874
LRU (FDB) Missing 206-000-00009 44-21-00-811-883
LRU (FS) Missing 193-005-00009 44-21-00-811-820
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-11
Jan 16/24
Document Number
3000238


LRU (FS) Missing 193-010-00009 44-21-00-811-820
LRU (Seatbox) Missing 203-005-00009 44-21-00-811-865
Memory Device is Not Mounted on CS 336-002-00306 44-21-00-811-974
Memory Device Not Mounted on FS 193-005-00306 44-21-00-812-847
Memory Device Not Mounted on IPSC/WSCU 320-002-00306 44-21-00-811-953
MPDS Link between AI and SDU/Bearer Indicates 300-000-03833 44-21-00-812-865

a Problem
MPDS Link between AI and SDU/Bearer Indicates 300-001-03833 44-21-00-812-865
a Problem
MS Fan Failure 306-000-00003 44-21-00-811-924
MS Fiber Channel Port Failure 306-000-03203 44-21-00-811-927
MS Fiber Channel Switch Failure 306-000-03204 44-21-00-811-928
MS Reports Communication Failure to DA 306-000-03202 44-21-00-811-926

Fiber-Optic Ports
MS Reports Data Content Not Identical on all DAs 306-000-03201 44-21-00-811-925
NC BITE Database is Not Installed 370-001-00113 44-21-00-812-830
NC Hard Drive Failure 370-001-00301 44-21-00-812-831
NC Input Power Supplied is Outside Normal 370-001-00015 44-21-00-812-891

Operating Range
NC Internal Fault (Memory Access Failure) 370-001-00202 44-21-00-812-893
NC Internal Memory Failure 370-001-00204 44-21-00-812-894
NC Low-Temperature Condition Detected 370-001-00013 44-21-00-812-829
NC Network Connection Failure 371-001-00016 44-21-00-812-837
NC Network Speed Degraded 371-001-00017 44-21-00-812-896
NC Over-Temperature Condition Detected 370-001-00002 44-21-00-812-828
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-12
Jan 16/24
Document Number
3000238


NC Quantity of LRUs Detected Differs from 370-001-02202 44-21-00-812-835
Quantity Configured
NC Reports One or More Payment Files Not 370-001-00314 44-21-00-812-834
Offloaded
NC Usage of Compact Flash is Full 370-001-00220 44-21-00-812-895
No Communication IPSC Battery Not Charging 320-000-02866 44-21-00-811-948
No Data from ACARS 100-000-00001 44-21-00-811-810
No Data from ACARS 100-003-00001 44-21-00-811-810
No Data from ACIDS 210-000-00001 44-21-00-812-906
No Data from ADB 195-001-00001 44-21-00-812-901
No Data from ADC 109-000-00001 44-21-00-811-815
No Data from ADIRU_ADR 213-000-00001 44-21-00-811-890
No Data from ADIRU_IRS 106-000-00001 44-21-00-811-813
No Data from ADS 105-000-00001 44-21-00-811-812
No Data from AI 300-000-00001 44-21-00-811-892
No Data from AI 300-001-00001 44-21-00-811-892
No Data from AI 300-002-00001 44-21-00-811-892
No Data from AI HC11 300-000-03800 44-21-00-811-895
No Data from AI HC11 300-001-03800 44-21-00-811-895
No Data from Antenna 345-001-00001 44-21-00-811-997
No Data from ATSU 332-000-00001 44-21-00-811-960
No Data from BC 340-001-00001 44-21-00-811-985
No Data from CCR 334-030-00001 44-21-00-811-963
No Data from Cell Modem 331-002-00001 44-21-00-811-959
No Data from CFDIU 214-000-00001 44-21-00-811-891
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-13
Jan 16/24
Document Number
3000238


No Data from CIDS Director 045-000-00001 44-21-00-811-803
No Data from CMC 046-000-00001 44-21-00-811-804
No Data from CP 194-002-00001 44-21-00-811-830
No Data from CS 336-002-00001 44-21-00-811-965
No Data from CS 337-001-00001 44-21-00-811-977
No Data from CS 338-001-00001 44-21-00-811-981
No Data from CT 305-002-00001 44-21-00-811-914
No Data from CT 305-004-00001 44-21-00-811-914
No Data from DA 307-000-00001 44-21-00-811-929
No Data from DVD 325-000-00001 44-21-00-811-957
No Data from ES 207-000-00001 44-21-00-811-888
No Data from FDB 206-000-00001 44-21-00-811-881
No Data from FMS 101-000-00001 44-21-00-811-811
No Data from FS 193-005-00001 44-21-00-811-816
No Data from FS 193-010-00001 44-21-00-811-816
No Data from Handset 047-015-00001 44-21-00-811-805
No Data from IPSC 320-001-00001 44-21-00-811-945
No Data from IPSC 320-002-00001 44-21-00-811-945
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-14
Jan 16/24
Document Number
3000238


No Data from IPSC to Seatbox 321-002-00001 44-21-00-811-955
No Data from IPSC/WSCU 320-000-00001 44-21-00-811-945
No Data from IPSC/WSCU 320-005-00001 44-21-00-811-945
No Data from IPSC/WSCU Cradle 321-001-00001 44-21-00-811-955
No Data from IRU 318-000-00001 44-21-00-811-944
No Data from Keyboard 031-000-00001 44-21-00-811-802
No Data from LCDM 311-000-00001 44-21-00-811-936
No Data from LCDM 311-001-00001 44-21-00-811-936
No Data from LCDM 311-003-00001 44-21-00-811-936
No Data from LCDM 311-004-00001 44-21-00-811-936
No Data from ME 200-001-00001 44-21-00-811-862
No Data from MS 306-000-00001 44-21-00-811-923
No Data from NC 370-001-00001 44-21-00-812-827
No Data from NC_AM35X 371-001-00001 44-21-00-812-836
No Data from NFC 468-001-00001 44-21-00-812-839
No Data from OM 312-000-00001 44-21-00-811-937
No Data from OM 312-003-00001 44-21-00-811-937
No Data from OM 312-004-00001 44-21-00-811-937
No Data from OML 335-010-00001 44-21-00-811-964
No Data from OML 335-030-00001 44-21-00-811-964
No Data from OWD 326-000-00001 44-21-00-811-958
No Data from PCU 202-062-00001 44-21-00-812-917
No Data from Printer 333-010-00001 44-21-00-811-961
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-15
Jan 16/24
Document Number
3000238


No Data from Printer 333-013-00001 44-21-00-811-961
No Data from PSU 199-001-00001 44-21-00-811-856
No Data from PVIS 023-003-00001 44-21-00-811-801
No Data from PVIS 023-004-00001 44-21-00-811-801
No Data from SATCOM 108-000-00001 44-21-00-811-814
No Data from SATCOM 108-001-00001 44-21-00-811-814
No Data from SDU 196-002-00001 44-21-00-811-839
No Data from SDU 196-003-00001 44-21-00-811-839
No Data from SDU 196-108-00001 44-21-00-811-839
No Data from SDU 196-112-00001 44-21-00-811-839
No Data from SDU 196-120-00001 44-21-00-811-839
No Data from SDU 196-121-00001 44-21-00-811-839
No Data from SDU 196-135-00001 44-21-00-811-839
No Data from SDU 196-142-00001 44-21-00-811-839
No Data from SDU 196-143-00001 44-21-00-811-839
No Data from Seatbox 203-005-00001 44-21-00-811-876
No Data from SPM 303-000-00001 44-21-00-811-903
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-16
Jan 16/24
Document Number
3000238


No Data from TU 197-000-00001 44-21-00-811-852
No Data from TU 197-002-00001 44-21-00-811-852
No Data from USB Hub 471-001-00001 44-21-00-812-914
No Data from USB Hub 471-002-00001 44-21-00-812-914
No Data from WAP 322-001-00001 44-21-00-812-918
OM Backlight Failure 312-003-00014 44-21-00-812-876
OM Backlight Failure 312-004-00014 44-21-00-812-876
OM Critically High Temperature Condition Detected 312-003-00032 44-21-00-812-909
OM Critically High Temperature Condition Detected 312-004-00032 44-21-00-812-909
OM Network Connection Failure 312-003-00016 44-21-00-812-877
OM Network Connection Failure 312-004-00016 44-21-00-812-877
OM Over-Temperature Condition Detected 312-003-00002 44-21-00-811-939
OM Over-Temperature Condition Detected 312-004-00002 44-21-00-811-939
OM Redundant Cable Installation Failed 312-003-02003 44-21-00-812-878
OM Redundant Cable Installation Failed 312-004-02003 44-21-00-812-878
OM Redundant Path Activated 312-003-00018 44-21-00-811-941
OM Redundant Path Activated 312-004-00018 44-21-00-811-941
OM Voltage Level Supply Outside Normal 312-003-00015 44-21-00-811-940

Operating Range
OM Voltage Level Supply Outside Normal 312-004-00015 44-21-00-811-940
Operating Range
OM with an invalid IP Address 312-004-02201 44-21-00-812-879
OM with an Invalid IP Address 312-003-02201 44-21-00-812-879
PIC AC Power Failure 302-001-00089 44-21-00-812-961
PIC Power Controller (internal) Critical 302-001-00032 44-21-00-812-948

.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-17
Jan 16/24
Document Number
3000238


PIC Power Controller (internal) GFI Condition 302-001-00128 44-21-00-812-950
Detected
PIC Power Controller (internal) Over-Temperature 302-001-00002 44-21-00-812-946
Condition Detected
PIC Power Controller (internal) Port @PARAM1 302-001-00129 44-21-00-812-951
Over Current Warning Condition
Over Voltage Warning Condition
Power Disabled
Under Voltage Warning Condition
PIC Power Controller (internal) Power to USB 302-001-00137 44-21-00-812-955
Port has been Disabled due to an Over Current
Condition
Port has been Disabled due to an Over Voltage
Condition
Port has been Disabled due to an Under Voltage
Condition
Power to High Power USB Ports have been 302-001-00035 44-21-00-812-949
Disabled due to Lost Communication with the PIC
Power Controller (internal)
Power to Port has been Disabled Due to an Over 470-004-00135 44-21-00-812-945
Voltage Condition
Printer Out of Paper or Door Open 333-010-03702 44-21-00-811-962
Printer Paper Out or Door Open 333-013-03702 44-21-00-811-962
Probable Broken ADB Wire to a Seat Column 195-001-00007 44-21-00-811-832
Probable Broken FDB Wire to a Seat Column 206-000-00007 44-21-00-811-882
Probable Broken FS Wire to a Seat Column 193-005-00007 44-21-00-811-819
Probable Broken FS Wire to a Seat Column 193-010-00007 44-21-00-811-819
Probable Broken Seatbox Wire to a Seat Column 203-005-00007 44-21-00-811-864
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-18
Jan 16/24
Document Number
3000238


PSU Output Power is Over Voltage 199-001-05421 44-21-00-811-858
PSU Output Power is Under Voltage 199-001-05422 44-21-00-811-859
PSU Over-Temperature 199-001-05420 44-21-00-811-857
PSU Overcurrent 199-001-05423 44-21-00-811-860
PSU Shut Down Power to Antenna 199-001-05424 44-21-00-811-861
SDU Backlight Failure 196-002-00014 44-21-00-812-851
SDU Backlight Sensor Degradation Detected 196-002-00041 44-21-00-812-852
SDU Critically High Temperature Condition 196-135-00032 44-21-00-812-903

Detected
Detected
Detected
SDU Detects Overcurrent Condition on One or 196-002-00023 44-21-00-811-841
More USB Ports
More USB Ports
More USB Ports
More USB Ports
More USB Ports
More USB Ports
SDU Failed to Load DSP Software 196-002-01206 44-21-00-811-845
SDU Failed to Load DSP Software 196-003-01206 44-21-00-811-845
SDU Fan Failure 196-002-00003 44-21-00-811-840
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-19
Jan 16/24
Document Number
3000238


SDU Fan Failure 196-108-00003 44-21-00-811-840
SDU Hard Disk Full 196-135-01204 44-21-00-811-850
SDU Hard Drive Failure 196-002-00301 44-21-00-811-844
SDU Hard Drive Read Error 196-135-00208 44-21-00-811-843
SDU Hard Drive Read Failure 196-002-00208 44-21-00-811-843
SDU Hard Drive Write Failure 196-002-00207 44-21-00-811-842
SDU Input Power Supplied is Outside Normal 196-142-00015 44-21-00-811-847

Operating Range
SDU Input Power Supplied is Outside Normal 196-143-00015 44-21-00-811-847
Operating Range
SDU Internal Memory Failure 196-135-00203 44-21-00-812-855
SDU Internal Memory Failure 196-142-00203 44-21-00-812-855
SDU Memory Failure 196-135-00204 44-21-00-812-856
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-20
Jan 16/24
Document Number
3000238


SDU Network Connection Failure 196-135-00016 44-21-00-812-854
SDU Network Connection Failure 196-143-00016 44-21-00-812-854
SDU Over-Temperature Condition Detected 196-135-00002 44-21-00-811-846
SDU Primary Network Path Interrupted - 196-143-00018 44-21-00-811-848

Redundant Path Activated
SDU Redundant Cable Installation Failure 196-135-02003 44-21-00-812-857
SDU Redundant Path Activated 196-135-00018 44-21-00-811-848
SDU Touchscreen is Not Responding 196-135-00025 44-21-00-812-902
SDU Voltage Level Outside Normal Operating 196-135-00015 44-21-00-811-847

Range
SDU with an Invalid IP Address 196-002-02201 44-21-00-811-851
Seatbox Critically High Temperature Condition 203-022-00032 44-21-00-812-905

Detected
Seatbox Critically High Temperature Condition 203-029-00032 44-21-00-812-905
Detected
Seatbox Detects Overcurrent Condition on One 203-005-00023 44-21-00-811-867
or More USB Ports
or More USB Ports
or More USB Ports
or More USB Ports
Seatbox Error with Connection to Seats LCDM 203-015-00027 44-21-00-812-862
Display
Seatbox Error with Connection to Seats LCDM 203-022-00027 44-21-00-812-862
Display
Seatbox Failed to Load DSP Software 203-005-01206 44-21-00-811-871
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-21
Jan 16/24
Document Number
3000238


Seatbox Hard Drive Failure 203-005-00301 44-21-00-811-870
Seatbox Hard Drive Read Error 203-022-00208 44-21-00-811-869
Seatbox Hard Drive Read Failure 203-005-00208 44-21-00-811-869
Seatbox Hard Drive Write Error 203-022-00207 44-21-00-811-868
Seatbox Hard Drive Write Failure 203-005-00207 44-21-00-811-868
Seatbox Input Power Supplied is Outside Normal 203-020-00015 44-21-00-811-879

Operating Range
Seatbox Input Power Supplied is Outside Normal 203-029-00015 44-21-00-811-879
Operating Range
Seatbox Internal Memory Failure 203-020-00203 44-21-00-812-863
Seatbox Internal Memory Failure 203-029-00203 44-21-00-812-863
Seatbox Memory Read Failure 203-006-00204 44-21-00-811-874
Seatbox Network Connection Failure 203-020-00016 44-21-00-811-880
Seatbox Network Speed Degraded 203-020-00017 44-21-00-812-904
Seatbox Over-Temperature Condition Detected 203-022-00002 44-21-00-811-878
Seatbox Over-Temperature Condition Detected 203-029-00002 44-21-00-811-878
Seatbox Power to USB Port has been Disabled 203-020-00023 44-21-00-811-867

due to a Shorted Condition
Seatbox Quantity of LRUs detected differs from 203-029-02202 44-21-00-811-875
LRUs configured
Seatbox Quantity of LRUs Detected Differs from 203-022-02202 44-21-00-811-875
LRUs Configured
Quantity Configured
Quantity Configured
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-22
Jan 16/24
Document Number
3000238


Seatbox Redundant Cable Installation Failed 203-007-02003 44-21-00-811-872
Seatbox Redundant Cable Installation Failed 203-029-02003 44-21-00-811-872
Seatbox Redundant Cable Installation Failure 203-005-02003 44-21-00-811-872
Seatbox Redundant Path Activated 203-005-00018 44-21-00-811-866
Seatbox Voltage Level Outside Normal Operating 203-022-00015 44-21-00-811-879

Range
Seatbox with an Invalid IP address 203-029-02201 44-21-00-811-873
Seatbox with an Invalid IP Address 203-005-02201 44-21-00-811-873
SEB Primary Network Path Interrupted - Redundant 203-020-00018 44-21-00-811-866

Path Activated
SEB Primary Network Path Interrupted - Redundant 203-029-00018 44-21-00-811-866
Path Activated
SPM AS1 PS1 Fail 303-000-03002 44-21-00-811-905
SPM AST Current Limit A 303-000-03005 44-21-00-811-907
SPM AST Current Limit B 303-000-03006 44-21-00-811-908
SPM AST Current Limit C 303-000-03007 44-21-00-811-909
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-23
Jan 16/24
Document Number
3000238


SPM AST Current Limit D 303-000-03008 44-21-00-811-910
SPM AST DC Tolerance Failure 303-000-03012 44-21-00-811-913
SPM AST In Use A Failure 303-000-03010 44-21-00-811-911
SPM AST In Use B Failure 303-000-03011 44-21-00-811-912
SPM AST PS2 Failure 303-000-03003 44-21-00-811-906
SPM Reports with Miniloader Component Only 303-000-00106 44-21-00-811-904
TU Network Connection Failure 197-002-00016 44-21-00-812-859
TU Network Speed Degraded 197-002-00017 44-21-00-812-860
TU Primary Network Path Interrupted - Redundant 197-002-00018 44-21-00-812-861

Path Activated
TU Quantity of LRUs Detected Differs from 197-002-02202 44-21-00-811-855
Quantity Configured
TU Redundant Cable Installation Failure 197-002-02003 44-21-00-811-854
TU with an Invalid IP address 197-002-02201 44-21-00-811-853
TU with an Invalid IP Address 197-000-02201 44-21-00-811-853
Unconfigured Seatbox Detected by ADB 195-001-00011 44-21-00-811-833
Under Voltage Condition IPSC Battery Not 320-000-02865 44-21-00-811-947

Charging
WAP Internal Memory Failure 322-001-00203 44-21-00-812-924
WAP Low-Temperature Condition Detected 322-001-00013 44-21-00-812-920
WAP Network Connection Failure 322-001-00016 44-21-00-812-921
WAP Network Speed Degraded 322-001-00017 44-21-00-812-922
WAP Over-Temperature Condition Detected 322-001-00002 44-21-00-812-919
WAP Primary Network Path Interrupted - 322-001-00018 44-21-00-812-923

WAP Redundant Cable Installation Failed 322-001-02003 44-21-00-812-925
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-24
Jan 16/24
Document Number
3000238

Cabin BITE Faults - Sorted by Maintenance Message Number
Maintenance Message No. Maintenance Message Description Task Reference

023-003-00001 No Data from PVIS 44-21-00-811-801
023-004-00001 No Data from PVIS 44-21-00-811-801
031-000-00001 No Data from Keyboard 44-21-00-811-802
045-000-00001 No Data from CIDS Director 44-21-00-811-803
046-000-00001 No Data from CMC 44-21-00-811-804
047-015-00001 No Data from Handset 44-21-00-811-805
047-054-00002 Handset Over-Temperature Condition Detected 44-21-00-811-806
047-054-00015 Handset Voltage Level Outside Normal Operating 44-21-00-811-807

Range
047-054-00025 Handset Touchscreen is Not Responding 44-21-00-812-840
047-054-00032 Handset Critically High Temperature Condition 44-21-00-812-899

Detected
047-054-00203 Handset Memory Write Failure 44-21-00-812-841
047-054-00204 Handset Memory Read Failure 44-21-00-812-842
047-054-01204 Handset Hard Disk Full 44-21-00-811-809
100-000-00001 No Data from ACARS 44-21-00-811-810
100-003-00001 No Data from ACARS 44-21-00-811-810
101-000-00001 No Data from FMS 44-21-00-811-811
105-000-00001 No Data from ADS 44-21-00-811-812
106-000-00001 No Data from ADIRU_IRS 44-21-00-811-813
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-25
Jan 16/24
Document Number
3000238


108-000-00001 No Data from SATCOM 44-21-00-811-814
108-001-00001 No Data from SATCOM 44-21-00-811-814
109-000-00001 No Data from ADC 44-21-00-811-815
193-005-00001 No Data from FS 44-21-00-811-816
193-005-00002 FS Over-Temperature Condition Detected 44-21-00-811-817
193-005-00003 FS Fan Failure 44-21-00-811-818
193-005-00007 Probable Broken FS Wire to a Seat Column 44-21-00-811-819
193-005-00009 LRU (FS) Missing 44-21-00-811-820
193-005-00013 FS Low-Temperature Condition Detected 44-21-00-812-843
193-005-00015 FS Input Power Supplied is Outside Normal 44-21-00-812-844

Operating Range
193-005-00016 FS Network Connection Failure 44-21-00-811-821
193-005-00018 FS Redundant Path Activated 44-21-00-811-822
193-005-00113 FS BITE Database is Not Installed 44-21-00-811-823
193-005-00202 FS Flash Memory Failure 44-21-00-811-824
193-005-00203 FS Memory Write Failure 44-21-00-812-845
193-005-00204 FS Memory Read Failure 44-21-00-812-846
193-005-00208 FS Hard Drive Read Error 44-21-00-812-958
193-005-00220 FS Compact Flash is Full 44-21-00-811-825
193-005-00300 FS Compact Flash Memory Failure 44-21-00-811-826
193-005-00301 FS Hard Drive Failure 44-21-00-811-827
193-005-00306 Memory Device Not Mounted on FS 44-21-00-812-847
193-005-00314 FS One or More Payment Files has Not 44-21-00-812-848

Successfully Offloaded
193-005-02201 FS with an Invalid IP Address 44-21-00-811-828
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-26
Jan 16/24
Document Number
3000238


193-005-02202 FS Quantity of LRUs Detected Differs from 44-21-00-811-829
Quantity Configured
193-005-03205 FS Media Index Error 44-21-00-812-849
193-010-00001 No Data from FS 44-21-00-811-816
193-010-00003 FS Fan Failure 44-21-00-811-818
193-010-00007 Probable Broken FS Wire to a Seat Column 44-21-00-811-819
193-010-00009 LRU (FS) Missing 44-21-00-811-820
193-010-00016 FS Network Connection Failure 44-21-00-811-821
193-010-00018 FS Redundant Path Activated 44-21-00-811-822
193-010-00220 FS Compact Flash is Full 44-21-00-811-825
193-010-00300 FS Compact Flash Memory Failure 44-21-00-811-826
193-010-00301 FS Hard Drive Failure 44-21-00-811-827
193-010-02201 FS with an Invalid IP Address 44-21-00-811-828
193-010-02202 FS Quantity of LRUs Detected Differs from 44-21-00-811-829

Quantity Configured
194-002-00001 No Data from CP 44-21-00-811-830
194-002-00015 CP Input Power Supplied is Outside Normal 44-21-00-812-960

Operating Range
194-002-01208 CP Unable to Detect Touch Screen Calibration 44-21-00-812-916

Data
195-001-00001 No Data from ADB 44-21-00-812-901
195-001-00007 Probable Broken ADB Wire to a Seat Column 44-21-00-811-832
195-001-00011 Unconfigured Seatbox Detected by ADB 44-21-00-811-833
195-001-00016 ADB Network Connection Failure 44-21-00-811-834
195-001-00018 ADB Redundant Path Activated 44-21-00-811-835
195-001-02003 ADB Redundant Cable Installation Failure 44-21-00-811-836
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-27
Jan 16/24
Document Number
3000238


195-001-02201 ADB with an Invalid IP Address 44-21-00-811-837
195-001-02202 ADB Quantity of LRUs Detected Differs from 44-21-00-811-838

Quantity Configured
196-002-00001 No Data from SDU 44-21-00-811-839
196-002-00003 SDU Fan Failure 44-21-00-811-840
196-002-00014 SDU Backlight Failure 44-21-00-812-851
196-002-00023 SDU Detects Overcurrent Condition on One or 44-21-00-811-841

More USB Ports
196-002-00041 SDU Backlight Sensor Degradation Detected 44-21-00-812-852
196-002-00207 SDU Hard Drive Write Failure 44-21-00-811-842
196-002-00208 SDU Hard Drive Read Failure 44-21-00-811-843
196-002-00301 SDU Hard Drive Failure 44-21-00-811-844
196-002-01206 SDU Failed to Load DSP Software 44-21-00-811-845
196-002-02201 SDU with an Invalid IP Address 44-21-00-811-851
196-003-00001 No Data from SDU 44-21-00-811-839

More USB Ports
196-003-01206 SDU Failed to Load DSP Software 44-21-00-811-845
196-108-00001 No Data from SDU 44-21-00-811-839
196-108-00003 SDU Fan Failure 44-21-00-811-840
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-28
Jan 16/24
Document Number
3000238


More USB Ports
196-112-00001 No Data from SDU 44-21-00-811-839
196-120-00001 No Data from SDU 44-21-00-811-839

More USB Ports
196-121-00001 No Data from SDU 44-21-00-811-839

More USB Ports
196-135-00001 No Data from SDU 44-21-00-811-839
196-135-00002 SDU Over-Temperature Condition Detected 44-21-00-811-846
196-135-00015 SDU Voltage Level Outside Normal Operating 44-21-00-811-847

Range
196-135-00016 SDU Network Connection Failure 44-21-00-812-854
196-135-00018 SDU Redundant Path Activated 44-21-00-811-848

More USB Ports
196-135-00025 SDU Touchscreen is Not Responding 44-21-00-812-902
196-135-00032 SDU Critically High Temperature Condition 44-21-00-812-903

Detected
196-135-00203 SDU Internal Memory Failure 44-21-00-812-855
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-29
Jan 16/24
Document Number
3000238


196-135-00204 SDU Memory Failure 44-21-00-812-856
196-135-00208 SDU Hard Drive Read Error 44-21-00-811-843
196-135-01204 SDU Hard Disk Full 44-21-00-811-850
196-135-02003 SDU Redundant Cable Installation Failure 44-21-00-812-857
196-142-00001 No Data from SDU 44-21-00-811-839
196-142-00015 SDU Input Power Supplied is Outside Normal 44-21-00-811-847

Operating Range

Detected
196-142-00203 SDU Internal Memory Failure 44-21-00-812-855
196-143-00001 No Data from SDU 44-21-00-811-839
196-143-00015 SDU Input Power Supplied is Outside Normal 44-21-00-811-847

Operating Range
196-143-00016 SDU Network Connection Failure 44-21-00-812-854
196-143-00018 SDU Primary Network Path Interrupted - 44-21-00-811-848


Detected
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-30
Jan 16/24
Document Number
3000238


197-000-00001 No Data from TU 44-21-00-811-852
197-000-02201 TU with an Invalid IP Address 44-21-00-811-853
197-002-00001 No Data from TU 44-21-00-811-852
197-002-00004 DTU Input Power Dropped Below Normal 44-21-00-812-858

Operating Range
197-002-00016 TU Network Connection Failure 44-21-00-812-859
197-002-00017 TU Network Speed Degraded 44-21-00-812-860
197-002-00018 TU Primary Network Path Interrupted - Redundant 44-21-00-812-861

Path Activated
197-002-02003 TU Redundant Cable Installation Failure 44-21-00-811-854
197-002-02201 TU with an Invalid IP address 44-21-00-811-853
197-002-02202 TU Quantity of LRUs Detected Differs from 44-21-00-811-855

Quantity Configured
199-001-00001 No Data from PSU 44-21-00-811-856
199-001-05420 PSU Over-Temperature 44-21-00-811-857
199-001-05421 PSU Output Power is Over Voltage 44-21-00-811-858
199-001-05422 PSU Output Power is Under Voltage 44-21-00-811-859
199-001-05423 PSU Overcurrent 44-21-00-811-860
199-001-05424 PSU Shut Down Power to Antenna 44-21-00-811-861
200-001-00001 No Data from ME 44-21-00-811-862
202-062-00001 No Data from PCU 44-21-00-812-917
203-005-00001 No Data from Seatbox 44-21-00-811-876
203-005-00007 Probable Broken Seatbox Wire to a Seat Column 44-21-00-811-864
203-005-00009 LRU (Seatbox) Missing 44-21-00-811-865
203-005-00018 Seatbox Redundant Path Activated 44-21-00-811-866
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-31
Jan 16/24
Document Number
3000238


203-005-00023 Seatbox Detects Overcurrent Condition on One 44-21-00-811-867
or More USB Ports
203-005-00207 Seatbox Hard Drive Write Failure 44-21-00-811-868
203-005-00208 Seatbox Hard Drive Read Failure 44-21-00-811-869
203-005-00301 Seatbox Hard Drive Failure 44-21-00-811-870
203-005-01206 Seatbox Failed to Load DSP Software 44-21-00-811-871
203-005-02003 Seatbox Redundant Cable Installation Failure 44-21-00-811-872
203-005-02201 Seatbox with an Invalid IP Address 44-21-00-811-873

or More USB Ports
203-006-00204 Seatbox Memory Read Failure 44-21-00-811-874
203-007-02003 Seatbox Redundant Cable Installation Failed 44-21-00-811-872
203-007-02202 Seatbox Quantity of LRUs Detected Differs from 44-21-00-811-875

Quantity Configured
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-32
Jan 16/24
Document Number
3000238


or More USB Ports
203-015-00027 Seatbox Error with Connection to Seats LCDM 44-21-00-812-862

Display
203-020-00009 A Configured Seatbox is Not Detected 44-21-00-811-865
203-020-00015 Seatbox Input Power Supplied is Outside Normal 44-21-00-811-879

Operating Range
203-020-00016 Seatbox Network Connection Failure 44-21-00-811-880
203-020-00017 Seatbox Network Speed Degraded 44-21-00-812-904
203-020-00018 SEB Primary Network Path Interrupted - Redundant 44-21-00-811-866

Path Activated
203-020-00023 Seatbox Power to USB Port has been Disabled 44-21-00-811-867

due to a Shorted Condition
203-020-00203 Seatbox Internal Memory Failure 44-21-00-812-863

Quantity Configured
203-022-00002 Seatbox Over-Temperature Condition Detected 44-21-00-811-878
203-022-00009 A Configured Seatbox is Not Detected 44-21-00-811-865
203-022-00015 Seatbox Voltage Level Outside Normal Operating 44-21-00-811-879

Range
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-33
Jan 16/24
Document Number
3000238



or More USB Ports
203-022-00027 Seatbox Error with Connection to Seats LCDM 44-21-00-812-862

Display
203-022-00032 Seatbox Critically High Temperature Condition 44-21-00-812-905

Detected
203-022-00207 Seatbox Hard Drive Write Error 44-21-00-811-868
203-022-00208 Seatbox Hard Drive Read Error 44-21-00-811-869

LRUs Configured
203-029-00002 Seatbox Over-Temperature Condition Detected 44-21-00-811-878
203-029-00015 Seatbox Input Power Supplied is Outside Normal 44-21-00-811-879

Operating Range
203-029-00018 SEB Primary Network Path Interrupted - Redundant 44-21-00-811-866

Path Activated
203-029-00032 Seatbox Critically High Temperature Condition 44-21-00-812-905

Detected
203-029-00203 Seatbox Internal Memory Failure 44-21-00-812-863
203-029-02003 Seatbox Redundant Cable Installation Failed 44-21-00-811-872
203-029-02201 Seatbox with an Invalid IP address 44-21-00-811-873
203-029-02202 Seatbox Quantity of LRUs detected differs from 44-21-00-811-875

LRUs configured
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-34
Jan 16/24
Document Number
3000238


206-000-00001 No Data from FDB 44-21-00-811-881
206-000-00007 Probable Broken FDB Wire to a Seat Column 44-21-00-811-882
206-000-00009 LRU (FDB) Missing 44-21-00-811-883
206-000-00016 FDB Network Connection Failure 44-21-00-812-864
206-000-00018 FDB Redundant Path Activated 44-21-00-811-884
206-000-02003 FDB Redundant Cable Installation Failed 44-21-00-811-885
206-000-02201 FDB with an Invalid IP Address 44-21-00-811-886
206-000-02202 FDB Quantity of LRUs Detected Differs from 44-21-00-811-887

Quantity Configured
207-000-00001 No Data from ES 44-21-00-811-888
210-000-00001 No Data from ACIDS 44-21-00-812-906
213-000-00001 No Data from ADIRU_ADR 44-21-00-811-890
214-000-00001 No Data from CFDIU 44-21-00-811-891
300-000-00001 No Data from AI 44-21-00-811-892
300-000-00003 AI EE Rack Fan Failure 44-21-00-811-900
300-000-00113 AI BITE Database is Not Installed 44-21-00-811-893
300-000-00220 AI Compact Flash is Full 44-21-00-811-894
300-000-00314 AI One or More Payment Files has Not Successfully 44-21-00-811-901

Offloaded
300-000-03800 No Data from AI HC11 44-21-00-811-895
300-000-03803 AI ARINC 429 Loopback Failure 44-21-00-811-896
300-000-03805 AI Media Decoding Failure 44-21-00-811-898
300-000-03806 AI Network Connection Failure 44-21-00-811-899
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-35
Jan 16/24
Document Number
3000238


300-000-03832 Aircraft Bus Data to Populate ARINC 763 APS MIB 44-21-00-812-927
300-000-03833 MPDS Link between AI and SDU/Bearer Indicates 44-21-00-812-865

a Problem
300-000-03834 AI Remote Gateway SW Component of eXPhone 44-21-00-812-928

is Failing
300-000-03835 AI Control Server SW Component of eXPhone is 44-21-00-812-929

Failing
300-000-03836 AI BTS is Not Communicating or is Reporting a 44-21-00-812-930

Fault

Failing
300-000-03840 AI eXPhone SW is Reporting Connectivity Loss 44-21-00-812-932

with Ground Network
300-000-03841 AI Data3 Link between AI and SDU/Bearer 44-21-00-812-866

Indicates a Problem
300-000-03842 AI RIAS Process Died or Disconnected from the 44-21-00-812-933

300-001-00001 No Data from AI 44-21-00-811-892
300-001-00003 AI Fan Failure 44-21-00-811-900
300-001-00113 AI BITE Database is Not Installed 44-21-00-811-893
300-001-00301 AI Hard Drive Error 44-21-00-812-907
300-001-00314 AI Reports One or More Payment Files Not 44-21-00-811-901

Offloaded
300-001-02202 AI Quantity of LRUs Detected Differs from Quantity 44-21-00-811-902

Configured
300-001-03800 No Data from AI HC11 44-21-00-811-895
300-001-03805 AI Media Decoding Failure 44-21-00-811-898
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-36
Jan 16/24
Document Number
3000238


300-001-03832 Aircraft Bus Data to Populate ARINC 763 APS MIB 44-21-00-812-927
300-001-03833 MPDS Link between AI and SDU/Bearer Indicates 44-21-00-812-865

a Problem
300-001-03834 AI Remote Gateway SW Component of eXPhone 44-21-00-812-928

is Failing

Failing
300-001-03836 AI BTS is Not Communicating or is Reporting a 44-21-00-812-930

Fault

Failing
300-001-03840 AI eXPhone SW is Reporting Connectivity Loss 44-21-00-812-932

with Ground Network
300-001-03841 AI Data3 Link between AI and SDU/Bearer 44-21-00-812-866

Indicates a Problem
300-001-03842 AI RIAS Process Died or Disconnected from the 44-21-00-812-933

300-002-00001 No Data from AI 44-21-00-811-892
300-002-00002 AI Over-Temperature Condition Detected 44-21-00-812-934
300-002-00017 AI Network Speed Degraded 44-21-00-812-936
300-002-00220 AI Usage of Compact Flash is Full 44-21-00-811-894
300-002-00301 AI-LIB Hard Drive Error 44-21-00-812-907
300-002-03803 AI Internal Fault (429 Port Failure) 44-21-00-811-896
300-002-03804 AI Internal Fault (485 Port Failure) 44-21-00-811-897
300-002-03805 AI Media Decoding Error 44-21-00-811-898
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-37
Jan 16/24
Document Number
3000238


302-001-00002 PIC Power Controller (internal) Over-Temperature 44-21-00-812-946
Condition Detected
302-001-00026 PIC Power Controller (internal) Port @PARAM1 44-21-00-812-947

Power Disabled
302-001-00032 PIC Power Controller (internal) Critical 44-21-00-812-948

302-001-00035 Power to High Power USB Ports have been 44-21-00-812-949

Disabled due to Lost Communication with the PIC
Power Controller (internal)
302-001-00089 PIC AC Power Failure 44-21-00-812-961
302-001-00128 PIC Power Controller (internal) GFI Condition 44-21-00-812-950

Detected

Over Current Warning Condition

Under Voltage Warning Condition
302-001-00135 PIC Power Controller (internal) Power to USB 44-21-00-812-953

Port has been Disabled due to an Over Voltage
Condition

Over Voltage Warning Condition

Port has been Disabled due to an Over Current
Condition

Port has been Disabled due to an Under Voltage
Condition
303-000-00001 No Data from SPM 44-21-00-811-903
303-000-00106 SPM Reports with Miniloader Component Only 44-21-00-811-904
303-000-03002 SPM AS1 PS1 Fail 44-21-00-811-905
303-000-03003 SPM AST PS2 Failure 44-21-00-811-906
303-000-03005 SPM AST Current Limit A 44-21-00-811-907
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-38
Jan 16/24
Document Number
3000238


303-000-03006 SPM AST Current Limit B 44-21-00-811-908
303-000-03007 SPM AST Current Limit C 44-21-00-811-909
303-000-03008 SPM AST Current Limit D 44-21-00-811-910
303-000-03010 SPM AST In Use A Failure 44-21-00-811-911
303-000-03011 SPM AST In Use B Failure 44-21-00-811-912
303-000-03012 SPM AST DC Tolerance Failure 44-21-00-811-913
305-002-00001 No Data from CT 44-21-00-811-914
305-002-00003 CT Fan Failure 44-21-00-811-915
305-002-00014 CT Backlight Failure 44-21-00-812-867
305-002-00016 CT Network Connection Failure 44-21-00-811-920
305-002-00018 CT Primary Network Path Interrupted - Redundant 44-21-00-811-921

Path Activated
305-002-00041 CT Backlight Sensor Degradation Detected 44-21-00-812-868
305-002-01208 CT Unable to Detect Touchscreen Calibration Data 44-21-00-812-915
305-002-02003 CT Redundant Cable Installation Failed 44-21-00-811-922
305-004-00001 No Data from CT 44-21-00-811-914
305-004-00002 CT Over-Temperature Condition Detected 44-21-00-811-918
305-004-00015 CT Voltage Level Outside Normal Operating Range 44-21-00-811-919
305-004-00016 CT Network Connection Failure on Port 44-21-00-811-920
305-004-00018 CT Redundant Path Activated 44-21-00-811-921
305-004-00023 CT Power to USB Port has been Disabled due to a 44-21-00-812-869

Shorted Condition
305-004-00032 CT Critically High Temperature Condition Detected 44-21-00-812-908
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-39
Jan 16/24
Document Number
3000238


305-004-00203 CT Memory Write Failure 44-21-00-812-870
305-004-00204 CT Memory Read Failure 44-21-00-812-871
305-004-00207 CT Hard Drive Write Error 44-21-00-812-872
305-004-00208 CT Hard Drive Read Error 44-21-00-812-873
305-004-02003 CT Redundant Cable Installation Failed 44-21-00-811-922
306-000-00001 No Data from MS 44-21-00-811-923
306-000-00003 MS Fan Failure 44-21-00-811-924
306-000-03201 MS Reports Data Content Not Identical on all DAs 44-21-00-811-925
306-000-03202 MS Reports Communication Failure to DA 44-21-00-811-926

Fiber-Optic Ports
306-000-03203 MS Fiber Channel Port Failure 44-21-00-811-927
306-000-03204 MS Fiber Channel Switch Failure 44-21-00-811-928
307-000-00001 No Data from DA 44-21-00-811-929
307-000-00003 DA Fan Failure 44-21-00-811-930
307-000-00207 DA Hard Drive Write Failure 44-21-00-811-931
307-000-00208 DA Hard Drive Read Failure 44-21-00-811-932
307-000-00301 DA Hard Drive Error on Disk 44-21-00-811-933
307-000-03203 DA Fiber Channel Port Failure 44-21-00-811-934
307-000-03204 DA Fiber Channel Switch Failure 44-21-00-811-935
311-000-00001 No Data from LCDM 44-21-00-811-936
311-000-00014 LCDM Backlight Failure 44-21-00-812-874
311-001-00001 No Data from LCDM 44-21-00-811-936
311-003-00001 No Data from LCDM 44-21-00-811-936
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-40
Jan 16/24
Document Number
3000238


311-004-00001 No Data from LCDM 44-21-00-811-936
312-000-00001 No Data from OM 44-21-00-811-937
312-000-01100 LCD Monitor Power Failed 44-21-00-812-937
312-003-00001 No Data from OM 44-21-00-811-937
312-003-00002 OM Over-Temperature Condition Detected 44-21-00-811-939
312-003-00014 OM Backlight Failure 44-21-00-812-876
312-003-00015 OM Voltage Level Supply Outside Normal 44-21-00-811-940

Operating Range
312-003-00016 OM Network Connection Failure 44-21-00-812-877
312-003-00018 OM Redundant Path Activated 44-21-00-811-941
312-003-00032 OM Critically High Temperature Condition Detected 44-21-00-812-909
312-003-02003 OM Redundant Cable Installation Failed 44-21-00-812-878
312-003-02201 OM with an Invalid IP Address 44-21-00-812-879
312-004-00001 No Data from OM 44-21-00-811-937
312-004-00002 OM Over-Temperature Condition Detected 44-21-00-811-939
312-004-00014 OM Backlight Failure 44-21-00-812-876
312-004-00015 OM Voltage Level Supply Outside Normal 44-21-00-811-940

Operating Range
312-004-00016 OM Network Connection Failure 44-21-00-812-877
312-004-00018 OM Redundant Path Activated 44-21-00-811-941
312-004-00032 OM Critically High Temperature Condition Detected 44-21-00-812-909
312-004-02003 OM Redundant Cable Installation Failed 44-21-00-812-878
312-004-02201 OM with an invalid IP Address 44-21-00-812-879
318-000-00001 No Data from IRU 44-21-00-811-944
320-000-00001 No Data from IPSC/WSCU 44-21-00-811-945
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-41
Jan 16/24
Document Number
3000238


320-000-02863 IPSC Battery Gauge Calibration Lost 44-21-00-811-946
320-000-02865 Under Voltage Condition IPSC Battery Not 44-21-00-811-947

Charging
320-000-02866 No Communication IPSC Battery Not Charging 44-21-00-811-948
320-000-02872 IPSC Battery Not Charging Failure 44-21-00-811-949
320-000-02875 IPSC Gauge Recovery Shutdown Started 44-21-00-811-950
320-001-00001 No Data from IPSC 44-21-00-811-945
320-002-00001 No Data from IPSC 44-21-00-811-945
320-002-00002 IPSC/WSCU Over-Temperature Condition 44-21-00-811-951

Detected
320-002-00015 IPSC/WSCU Voltage Level Outside Normal 44-21-00-811-952

Operating Range
320-002-00025 IPSC Touchscreen is Not Responding 44-21-00-812-880
320-002-00032 IPSC Critically High Temperature Condition 44-21-00-812-910

Detected
320-002-00203 IPSC/WSCU Memory Write Failure 44-21-00-812-881
320-002-00204 IPSC Memory Read Failure 44-21-00-812-882
320-002-00306 Memory Device Not Mounted on IPSC/WSCU 44-21-00-811-953
320-005-00001 No Data from IPSC/WSCU 44-21-00-811-945
320-005-00002 IPSC/WSCU Over-Temperature Condition 44-21-00-811-951

Detected
320-005-00032 IPSC Critically High Temperature Condition 44-21-00-812-910

Detected
321-001-00001 No Data from IPSC/WSCU Cradle 44-21-00-811-955
321-002-00001 No Data from IPSC to Seatbox 44-21-00-811-955
322-001-00001 No Data from WAP 44-21-00-812-918
322-001-00002 WAP Over-Temperature Condition Detected 44-21-00-812-919
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-42
Jan 16/24
Document Number
3000238


322-001-00013 WAP Low-Temperature Condition Detected 44-21-00-812-920
322-001-00016 WAP Network Connection Failure 44-21-00-812-921
322-001-00017 WAP Network Speed Degraded 44-21-00-812-922
322-001-00018 WAP Primary Network Path Interrupted - 44-21-00-812-923

322-001-00203 WAP Internal Memory Failure 44-21-00-812-924
322-001-02003 WAP Redundant Cable Installation Failed 44-21-00-812-925
325-000-00001 No Data from DVD 44-21-00-811-957
326-000-00001 No Data from OWD 44-21-00-811-958
331-002-00001 No Data from Cell Modem 44-21-00-811-959
332-000-00001 No Data from ATSU 44-21-00-811-960
333-010-00001 No Data from Printer 44-21-00-811-961
333-010-03702 Printer Out of Paper or Door Open 44-21-00-811-962
333-013-00001 No Data from Printer 44-21-00-811-961
333-013-03702 Printer Paper Out or Door Open 44-21-00-811-962
334-030-00001 No Data from CCR 44-21-00-811-963
335-010-00001 No Data from OML 44-21-00-811-964
335-030-00001 No Data from OML 44-21-00-811-964
336-002-00001 No Data from CS 44-21-00-811-965
336-002-00002 CS Over-Temperature Condition Detected 44-21-00-811-966
336-002-00013 CS Low-Temperature Condition Detected 44-21-00-811-967
336-002-00015 CS Voltage Level Outside Normal Operating Range 44-21-00-811-968
336-002-00028 CS Laser Power Degraded Failure 44-21-00-812-885
336-002-00113 CS BITE Database is Not Installed 44-21-00-811-969
336-002-00202 CS Flash Memory Failure 44-21-00-811-970
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-43
Jan 16/24
Document Number
3000238


336-002-00203 CS Memory Write Failure 44-21-00-811-971
336-002-00204 CS Memory Read Failure 44-21-00-811-972
336-002-00208 CS Hard Drive Read Error 44-21-00-812-959
336-002-00300 CS Compact Flash Memory Failure 44-21-00-811-973
336-002-00301 CS Hard Drive Failure 44-21-00-812-886
336-002-00306 Memory Device is Not Mounted on CS 44-21-00-811-974
336-002-00307 CS Spare Discrete does not Match 44-21-00-811-975
336-002-00309 CS Application Quota Exceeded 44-21-00-811-976
336-002-03205 CS Media Index Error 44-21-00-812-887
337-001-00001 No Data from CS 44-21-00-811-977
337-001-00003 CS Fan Failure 44-21-00-811-978
337-001-03201 CS Reports Data Content Not Identical on all DAs 44-21-00-811-979
337-001-03202 CS Reports Communication Failure to DA Fiber 44-21-00-811-980

Optic Port
338-001-00001 No Data from CS 44-21-00-811-981
338-001-00208 CS (Disk Array) Hard Drive Read Failure 44-21-00-811-982
338-001-00301 CS (Disk Array) Hard Drive Failure 44-21-00-811-983
338-001-03204 CS Fiber Channel Switch Failure 44-21-00-811-984
340-001-00001 No Data from BC 44-21-00-811-985
340-001-00113 BC BITE Database is Not Installed 44-21-00-811-986
340-001-03624 BC Over-Temperature Condition Detected 44-21-00-812-888
340-001-03832 BC Aircraft Bus Data to Populate ARINC 763 APS 44-21-00-812-938

MIB is Invalid or Shows Errors
340-001-03836 BC BTS is Not Communicating or is Reporting a 44-21-00-812-939

Fault
340-001-03837 BC Reports Control Server Failure 44-21-00-811-988
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-44
Jan 16/24
Document Number
3000238


340-001-03838 BC CRFMU Component of eXPhone is Failing 44-21-00-812-940
340-001-03839 BC CRFMU Component of eXPhone is Failing 44-21-00-812-941
340-001-03840 BC eXPhone SW is Reporting Connectivity Loss 44-21-00-812-942

with Ground Network
340-001-03841 BC Data3 Link Between AI and SDU/Bearer 44-21-00-812-943

Indicates a Problem
340-001-03842 BC RIAS Process Died or Disconnected from the 44-21-00-812-944

340-004-00002 BC Over-Temperature Condition Detected 44-21-00-811-989
340-004-00003 BC Fan Failure 44-21-00-811-990
340-004-00013 BC Low-Temperature Condition Detected 44-21-00-811-991
340-004-00016 BC Network Connection Failure 44-21-00-811-992
340-004-00113 BC BITE Database is Not Installed 44-21-00-811-986
340-004-00203 BC Memory Write Failure 44-21-00-811-993
340-004-00301 BC Hard Drive Failure 44-21-00-812-912
340-004-02202 BC Quantity of LRUs Detected Differs from 44-21-00-812-890

Quantity Configured
340-004-03622 BC eXConnect Modem Communication Failure 44-21-00-811-995
340-004-03623 BC eXConnect Modem System Failure 44-21-00-811-996
340-004-03835 BC Control Server SW component of eXPhone is 44-21-00-812-913

Failing
340-004-03837 BC Control Server SW component of eXPhone is 44-21-00-811-988

Failing
340-004-03840 BC eXPhone SW is Reporting Connectivity Loss 44-21-00-812-942

with Ground Network
340-004-03842 BC RIAS Process Died or Disconnected from the 44-21-00-812-944

345-001-00001 No Data from Antenna 44-21-00-811-997
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-45
Jan 16/24
Document Number
3000238


345-001-03663 BC to Antenna Ethernet Packet Loss/Comms Issue 44-21-00-811-998
345-001-03664 Antenna is Stuck or Malfunctioning 44-21-00-811-999
345-001-03665 Antenna in Warning State 44-21-00-812-801
345-001-03666 Antenna in Error State 44-21-00-812-802
345-001-03667 Antenna DSP Failure 44-21-00-812-803
345-001-03668 Antenna ACU Failure 44-21-00-812-804
345-001-03669 Antenna RX Failure 44-21-00-812-805
345-001-03670 Antenna TX Failure 44-21-00-812-806
345-001-03671 Antenna Power Module Issue (Current Test) 44-21-00-812-807
345-001-03672 Antenna Power Module Issue (Voltage Test) 44-21-00-812-808
345-001-03673 Antenna Temperature Failure 44-21-00-812-809
345-001-03674 Antenna System Configuration Failure 44-21-00-812-810
345-001-03675 Antenna System Version Failure 44-21-00-812-811
345-001-03676 Antenna Communication Module Failure 44-21-00-812-812
345-001-03677 Antenna System Heater Failure 44-21-00-812-813
345-001-03678 Antenna 10 MHz ref Signal Failure 44-21-00-812-814
345-001-03679 Antenna Power Supply Failure 44-21-00-812-815
345-001-03680 Antenna Power Supply Failure 44-21-00-812-816
345-001-03681 Antenna Resistance Value Not within Limits 44-21-00-812-817
345-001-03682 Antenna Lower than Expected Voltage 44-21-00-812-818
345-001-03683 Antenna High Current in MCM Module 44-21-00-812-819
345-001-03684 Antenna Low Current in MCM Module 44-21-00-812-820
345-001-03685 Antenna RX High Current 44-21-00-812-821
345-001-03686 Antenna RX Low Current 44-21-00-812-822
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-46
Jan 16/24
Document Number
3000238


345-001-03687 Antenna TX High Current 44-21-00-812-823
345-001-03688 Antenna TX Low Current 44-21-00-812-824
345-001-03690 Antenna LRU Unable to Lock onto a Reference 44-21-00-812-926

Signal
345-001-03691 Antenna ACU Problem 44-21-00-812-825
345-001-05415 GCS Antenna Reports Block Up Converter (BUC) 44-21-00-812-826

is Over-Temperature
370-001-00001 No Data from NC 44-21-00-812-827
370-001-00002 NC Over-Temperature Condition Detected 44-21-00-812-828
370-001-00013 NC Low-Temperature Condition Detected 44-21-00-812-829
370-001-00015 NC Input Power Supplied is Outside Normal 44-21-00-812-891

Operating Range
370-001-00113 NC BITE Database is Not Installed 44-21-00-812-830
370-001-00202 NC Internal Fault (Memory Access Failure) 44-21-00-812-893
370-001-00204 NC Internal Memory Failure 44-21-00-812-894
370-001-00220 NC Usage of Compact Flash is Full 44-21-00-812-895
370-001-00301 NC Hard Drive Failure 44-21-00-812-831
370-001-00314 NC Reports One or More Payment Files Not 44-21-00-812-834

Offloaded
370-001-02202 NC Quantity of LRUs Detected Differs from 44-21-00-812-835

Quantity Configured
371-001-00001 No Data from NC_AM35X 44-21-00-812-836
371-001-00016 NC Network Connection Failure 44-21-00-812-837
371-001-00017 NC Network Speed Degraded 44-21-00-812-896
468-001-00001 No Data from NFC 44-21-00-812-839
470-004-00035 Communication to the Power Jack has been Lost 44-21-00-812-957
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-47
Jan 16/24
Document Number
3000238


470-004-00135 Power to Port has been Disabled Due to an Over 44-21-00-812-945
Voltage Condition
471-001-00001 No Data from USB Hub 44-21-00-812-914
471-002-00001 No Data from USB Hub 44-21-00-812-914
.
EFF: EMIRATES A380
001-999
FAULT
Page FAULT-48
Jan 16/24

Trouble Shooting Manual: Emirates A380

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Trouble Shooting Manual: Emirates A380

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Trouble Shooting Manual

Panasonic Avionics Corporation

eX2, eX2 with eXTV, and eX3 with eXTV

CAGE Code 0FF57

Document No. 3000238

TROUBLE SHOOTING MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

TROUBLE SHOOTING MANUAL

TROUBLE SHOOTING MANUAL

TROUBLE SHOOTING MANUAL

TROUBLE SHOOTING MANUAL

TROUBLE SHOOTING MANUAL

TO: HOLDERS OF TROUBLE SHOOTING MANUAL, DATED Apr 12/23

REVISION NO. 10 DATED Jan 16/24

SECTION DESCRIPTION OF CHANGE PAGE(S)

TROUBLE SHOOTING MANUAL

THIS PAGE INTENTIONALLY LEFT BLANK

TROUBLE SHOOTING MANUAL

CHAPTER PAGE DESCRIPTION OF CHANGE

SB List R SB-1 Updated Service Bulletin List content.

44-21-00-811-817 R 59 Updated aircraft effectivity on this Task.

44-21-00-812-843 R 71 Updated aircraft effectivity on this Task.

44-21-00-812-844 R 74 Updated aircraft effectivity on this Task.

44-21-00-811-823 R 81 Updated aircraft effectivity on this Task.

44-21-00-811-824 R 83 Updated aircraft effectivity on this Task.

44-21-00-812-845 R 85 Updated aircraft effectivity on this Task.

44-21-00-812-846 R 87 Updated aircraft effectivity on this Task.

44-21-00-812-958 R 89 Updated aircraft effectivity on this Task.

44-21-00-812-847 R 97 Updated aircraft effectivity on this Task.

44-21-00-812-848 R 99 Updated aircraft effectivity on this Task.

44-21-00-960-051 D 106 Subtask Deleted.

44-21-00-812-849 R 107 Updated aircraft effectivity on this Task.

44-21-00-812-960 N 113 Added CP Input Power Supplied is Outside Normal

Revision Codes: N : New; R : Revised; D : Deleted; Space : Unchanged

TROUBLE SHOOTING MANUAL

CHAPTER PAGE DESCRIPTION OF CHANGE

44-21-00-960-403 D 128 Subtask Deleted.

44-21-00-741-138 D 128 Subtask Deleted.

44-21-00-811-836 R 132 Task revised for Fault Isolation Procedure.

44-21-00-960-059 D 138 Subtask Deleted.

44-21-00-812-857 R 193 Task revised for Fault Isolation Procedure.

44-21-00-811-854 R 210 Task revised for Fault Isolation Procedure.

44-21-00-960-065 D 213 Subtask Deleted.

44-21-00-811-856 R 214 Updated aircraft effectivity on this Task.

44-21-00-811-857 R 217 Updated aircraft effectivity on this Task.

44-21-00-811-858 R 220 Updated aircraft effectivity on this Task.

44-21-00-811-859 R 223 Updated aircraft effectivity on this Task.

44-21-00-811-860 R 226 Updated aircraft effectivity on this Task.

44-21-00-811-861 R 229 Updated aircraft effectivity on this Task.

Revision Codes: N : New; R : Revised; D : Deleted; Space : Unchanged

TROUBLE SHOOTING MANUAL

CHAPTER PAGE DESCRIPTION OF CHANGE

44-21-00-812-917 R 236 Updated aircraft effectivity on this Task.

44-21-00-960-139 D 275 Subtask Deleted.

44-21-00-811-879 R 279 Updated aircraft effectivity on this Task.

44-21-00-811-880 R 282 Updated aircraft effectivity on this Task.

44-21-00-812-863 R 284 Updated aircraft effectivity on this Task.

44-21-00-811-878 R 286 Updated aircraft effectivity on this Task.

44-21-00-812-904 R 289 Updated aircraft effectivity on this Task.

44-21-00-812-905 R 291 Updated aircraft effectivity on this Task.

44-21-00-811-885 R 309 Task revised for Fault Isolation Procedure.

44-21-00-811-886 R 311 Subtask Deleted.

44-21-00-960-153 D 314 Subtask Deleted.