ENHANCED ROBOTIC PROCESS AUTOMATION

(fin)novation ™

Modern cloud platform for

financial innovation

You can bank on us.

Delivering value with enhanced robotic process automation
The rise of digital banking solutions, mobile payments, and Digital Exoskeleton Banking Core
other financial services has forced banks to evaluate new
technologies that will offer better services to their customers,
while internally keeping costs down and maximizing operational Digital Experience UX Experience
efficiency. However, the challenge banks face is that their
legacy systems both limits innovation and require large staffs
and significant human touch to support their back-office Journey APIs Server Pages or Atomistic APIs
operations.
RPA
As a result. banks have started to turn to Robotic Process (fin)novation platform
Automation (RPA) as one way to reduce manual, repetitive, and Banking Core Platform
lower value work tasks. While RPA can help streamline some
workflows, banks are still limited to automating existing
processes, which are sometimes extremely inefficient, and
working with existing systems that constrain innovation.

Flexcube.ai’s approach to RPA is not limited to task automation

but is focused more on providing a core exoskeleton that is RPA
enabled. This approach to RPA allows banks to innovate on top
New digital experience and full Digital experience on top of a traditional
of their core and create new workflows to streamline
microservices architecture with event- core monolith using new or existing APIs
operational tasks versus doing the same old things faster. And based streaming and new core engines to to enable existing features only
it can all be done with or without API integration with the core augment existing core platform
systems.

Enhanced Robotic Process Automation - 2024 1

 Flexcube.ai’s Enhanced RPA uses
programmable bots working on
top of terminals provided by the
core banking systems to help
banks define, design, and drive
core workflows that offer
innovative and hyper-personalized
services to their customers.

Business Banking - 2024 2

What is standard RPA
Robotic process automation (RPA) is a software technology that
makes it easy to build, deploy, and manage software robots that
emulate humans actions when interacting with digital software and
technology. Just like people, software robots can do things like Step 1 Step 1

understand what’s on a screen, complete specific keystrokes,

navigate systems, identify and extract data, and perform a wide Step 2

range of well defined actions. But software robots can do it faster Step 2

and more consistently than people, without the need to get up and Step 3

11 seconds
stretch or take a coffee break.

12 minutes
Step 3
Step 4
In the example on the right, applying RPA to a human process that
takes 12 minutes means that a robot can now do the same task in Step 5
Step 4
11 second with fewer errors. This can free up staff to do more
intellectual work that serves the customer while also reducing Step 6
costs.
Step 5
Step 7
While this is a step in the right direction, the inherent limitation with
RPA is that banks are simply automating existing processes which
can also be inefficient. In additional, upon completing the process,
the task is done with no additional value added. It simple
automates the tasks faster.

Enhanced Robotic Process Automation - 2024 3

What is enhanced RPA
Banks looking to deploy digital banking on top of their core system
requires a connection to the systems vendor, which can increase
licensing costs and implementation charges. While core vendors
expose certain functionality through APIs and enterprise service Step 1 Process 11 seconds
buses, they often omit support for fundamental area necessary to
build innovative and hyper-personalized products.
Step 2
Enhanced RPA extends beyond mere task automation by giving
XOS Value added
banks the ability to build a digital abstraction using one of several

11 seconds
capability and
integration strategies. Using programable bots working on top of Step 3 revised
terminals provided by your core banking system, Flexcube.ai makes workflows
it possible for banks to digitally define, design, and drive core
workflows behind their digital banking strategy. Step 4

Flexcube.ai’s Enhanced RPA engine manages a swarm of task bots

that perform actions and retrieve information that the platform can Step 5

expose through APIs. Unlike traditional RPA provided by other

industry players, Flexcube.ai’s RPA capabilities achieve low latency New New New New
Feature Service Workflow API
and adhere to near real-time guarantees for API performance and
interactive experiences. Banks can thus performance and fulfil
services typically done at branch by staff over these new APIs.

Enhanced Robotic Process Automation - 2024 4

RPA enabled Service Provider Console for Task Automation
Flexcube.ai’s Service provider Console (SPC) is a tool to support the
back-office operation for a bank. Given that the Flexcube.ai XOS
and platform integrates with the banks core systems using RPA, the
Service Provider Console comes fully RPA-enabled.

Rather then use a traditional UI automation tool, the SPC provides

banks with the ability to build task automate workflows internally.
The SPC comes with a library of automated actions that can run on
applications supporting different lines of business within the bank.
The bank’s operations team can also work with Flexcube.ai to
create, design, publish, and assign automated workflows for
employees and/or for consumption by services such as chatbots.
These workflows can span different service areas, different
terminals, and still be managed through a drag-n-drop workflow
canvas.

Banks can also monitor and measure key service level indicators
provided by their manual and automated workflows. These same
workflows can leverage the AI engine to analyze information and
documents provided by users as well as data pulled from external
systems to eliminate or streamlines specific tasks and KYC
processes.

Business Banking
Enhanced Robotic -Process
2024 Automation - 2024 5
Some RPA enabled use cases

Task Automation Robotic Service And more…

Automate tasks that require Deploy handy chatbots to

significant manual effort like automate fulfillment or respond
stop payments, card activation, to customer requests via contact
loan repayment schedules, etc. by phone, text, or email.

eKYC Smart Integrations

Collect and analyze online Use bots to connect to legacy

business information and system terminals and capture
ownership to streamlines the data, which can be stored and
business onboarding process. exposed through new APIs.

Business Rules Compliance

Automate workflow and set up Rapidly reduce compliance

business rules to run banking backlogs and eliminate wasted
processes and generate smart effort by making your regulatory
notifications to prompt action. processes more intelligent with
Artificial Intelligence (AI)

Enhanced Robotic Process Automation - 2024 6

Delivered on a modern, cloud-native platform
The Flexcube.ai (fin)novation platform provides a secure, fact-
based, and scalable architecture that enables you to combine
different financial practices into a solution that fits your digital (fin)novations
goals.
Solution
The digital experience layer is comprised of a set of applications Framework
for your customers, partners or agents, front office, and back
office. Whether you have a user experience already in mind or
want to start with our designs, we allow you to create a
presence that is uniquely yours.
System of
Engagement
At the heart of our platform is the Fabric Middleware that
includes all the journey-based APIs and microservices that
provide the rich functionality for the type of solution you are
looking to built. And with our Fusion Data Mesh, RPA
Integrator and AI Engine, you can automate workflows, analyze
data, and develop innovative features that provide more insight
System of
to your customers and support team. Record

Flexcube.ai can also sit next to your legacy system and use RPA
to orchestrate and extend the functionality you may need
without disrupting your existing systems. This protects your
current investment, while opening the door to transition to a
modern, digital core, when you are ready.
Enhanced Robotic Process Automation - 2024 7
Enhanced RPA value proposition
Reduce Operating Costs
Enhanced RPA drives rapid, significant
improvement to business metrics and
reduce costs from automating manual
tasks and developing new workflows.
Increase Productivity
By transforming the work done by
front- and back-office staff, banks can
increase staff productivity and
engagement by allows them to focus
on more strategic initiatives and
delivery better customer service.
Enhanced Robotic Process Automation - 2024
Improve Customer Experience
Use automation to streamline the
onboarding process, facilitate customer
transactions and deliver innovative and
hyper-personalized products and
services.
Rapid Transformation
Unleash the full potential of your bank
by adding an innovative layer over the
core system to create new experiences
and apply AI and advanced machine
learning models to automate complex
decisions.
8
Why Flexcube.ai
Flexcube.ai is the best partner to develop and execute on your digital
transformation playbook. Our results make us a leader in helping banks, financial
services firms, and retail companies achieve measurable results.

Simple, Beautiful User Experiences Grow at Your Own Pace and Quickly Adapt to Change
We deliver the most seamless and compelling customer Our comprehensive set of APIs and microservices allow you to tackle
experiences possible that reflect the kinds of relationships you your digital goals without having to do everything all at once. We
want to establish. can also develop new services to address your changing demands.

Plays Nicely with Others Bank Like Fort Knox- Secure and Reliable
We have an orchestration layer that drapes over legacy systems Security is of paramount concern in financial transactions, so our goal
and allows you to develop a system of engagement while is to exceed the highest banking security standards and comply with
maintaining your core as the system of record. all critical industry standards.

Enhanced Robotic Process Automation - 2024 9

Are you ready to (fin)novate?

Begin your digital transformation journey with Flexcube.ai.

Contact:

GetStarted@flexcube.ai
www.flexcube.ai
+1 (209) 489-4243

Solutions:

Banking - Payments - Lending - Wealth - Commerce

Offices:

Cupertino, CA - San Diego, CA - Hyderabad, India

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