An Assignment on Balanced Scored of TechX Gadgets BD

Submitted By
Md. Jubaer Ahmed
ID-23230341074
Sec-B
Batch-34

Submitted To
Mohammed Moin Uddin Reza Nadim
Bangladesh University of Professionals

Date of Submission: 21/04/2024

 Balanced Scored of TechX Gadgets BD

TechX Gadgets BD is a dynamic and forward-thinking platform specializing in the distribution of

cutting-edge gadgets, mobile devices, and accessories.

As a premier supplier, we cater to both wholesale and retail sellers, ensuring a seamless and
comprehensive range of products to meet the diverse needs of our customers.

With a commitment to innovation and customer satisfaction, TechX Gadgets BD has positioned
itself as a trusted partner in the rapidly evolving tech industry.

Perspective Measurement Tool Desired

Action
Net Operating Income +
New Guest Engagement +
Financial Residual Income +
Stock Price +
Name protected Sales +
Number of Guest referrals +
Guest defection rate -
Customer Measure Guest perception of our operational excellence +
Guest perception of our customer intimacy +
Percent of guest that strongly agree with the +
statement “your website was easy to use”
Internal Business Process Number of foods in the menu +
Measures Number of dissatisfaction cashback -
Cost of quality -
Quality of room service +
Overall equipment effectiveness +
Learning and Growth Employee Training +
Performance Absenteeism Rate -
Average number of workplace accidents per -
employee
Employee turnover percentage -
Average mentorship hours per employee +