GROUP ASSIGNMENT

SUBMITTED BY:
SRAVANTH W/rno _42
NITHIN KHARE/rno_25
DIWYANSHU A/rno_12
RAGHAV KESAR/rno_32
VIRENDRA P/rno_48
GROUP - J_OSTERWALDER MODEL_BIGBOLI CASE STUDY
Key partners Key activities
>Pavilion >Negotiation and
outlet commercial product cost
>IT team for settlement with suppliers
website live >Supplier audit at regular
data updates interval time
>Record keeping against
customer payment
adherence and supply
delivery timeline
>Pavilion maintenance,
product catalog updations
and website maintenance
>Customer complaints and
solution finding
Key resources
>Product category specialist
>Pavilion team
>Supplier base
>Compliance team
Cost structure
>Supplier selection and its audit
>Pavalion maintenance
>Website- product category, supplier base & price maintenance
GROUP J_OSTERWALDER MODEL-BIGBOLI
Value proposition Customer Customer segment
relationship
>Good quality product at minimum >Display pavilion at >Suppliers- selling their
possible price multiple location. products through BigBoli
>Avail multi brand products at one >Purchase team >Customer who all
place interaction with buying
>Fix product prices for 4~6 months suppliers
>Reliable and timely delivery of >Marketing and
products. Guaranteed best service pavilion sales person
Channels
>Pavilion
>Sales persons
>Company website
>Product category
specialist
Revenue streams
>Revenue from suppliers for on board - Bigboli to sell their
products
>Indirect service charges from customers for providing
platform to buy variety products
 Challenges that we forsee after adopting new Stategy
Internal Challenges:
>Resistance to Change
>Transforming existing staff in this digital journey
>Lack of resource availability and resource management planning
>Managing existing staff, Layoff, Attrition, Fear of losing job
>Limited digital expertise or lack of understanding of end user experience
External Challenges:
>Supplier quality to be maintained in competitive dynamic market environment
>Supplier resources & financial capability to move to digital platform
>Customer connect to maintain & grow business
>Understand changing Customer needs & preferences
>Customer satisfcation without direct visibility of products at pavilion
>Threat from other E-commerce companies
Business Process:
>Managing huge data & migration etc.
>Online Data Security related issues
>Need for training and reskilling on new Technology
>Transforming Policies for an Evolving Enterprise
>Problem in Budgeting for Digital transformation
GROUP - J _ OSTERWALDER MODEL
Possible Solutions for BigBoli
>Creating a digital culture across the organization.
Explaining the transformation process
>Creating a pool of talents with strong prowess on technology
to strategize, develop, and deliver on-time without any
compromise in quality.
>Existing excess staff to be identified & counselled to get the
right job opportunity
>Understand Business and end user need during
digital transformation with right set of team of experts
>Supplier Product Quality to be standardized
needed to be spot checked through in-house Product experts
>Extend Financial assistance for Suppliers to deploy Digital infrastructure
>Social Media Rebranding, Advertising and study Customer Behaviour
through market research tools
>Product assorting and filtering with catalogues
>Propose a value add over competitiors and differentiators that keep
BigBoli at par
>Setting up of right ETL tools to ensure efficient data transfer
>Setting up workshop with cross function team and explain
them about need of right set of data for effective ERP tool.
>Adoption of Policies according to customers reliabiliy and security
concerns
>Plant strategy for the long-term with a budget in mind to
avoid potential financial risks
 Key Partners Key Activites
> Suppliers, Partner, > Software platform development
Dealer > Training & assitance to Supplier for
> Sukensy online platform
Consultancy For > Data migration, consolidation &
Diigtal Trans reconsilation from suppliers,
> Managed IT customers and internal functions i.e.
service Provider Accounts, supply chain etc.
> Customer training
> e-procurement & buyer invoicing.
> Strong front-end help desk and
techical complain
> On board managed IT service
provider
> Enablement of CRM system
Key Resources
> IT managed service provider
> Sukensy Consultancy to deploy DT
> Supplier management, and product
management functions
> CSO, CPO and other heads
Cost Structure
> Cost of IT managed services to develop, maintain and run
> Sukensy Consultancy for roadmap, design and implementation Digital strategy
> IT hardwares & services
> Salaries of key resources i..e CEO, Dy CEO, CMO etc.
> Other function dept. cost , including salary of 1450 existing staffs.
THANK YOU SIR
Value Proposition (B2C) Customer Relationship Customer Segment
> Latest & wide variety of products in > Personal > Businesses and
single platform Connect/relationship Institutional
> Keep customer Customers/organisations
> Good quality & better pricing updated about new (office automation
ranges & features of products, housekeeping
> Transparency in competitive pricing products items, clothing, furnishing,
> Online Feedback sports, automobiles, books
>Providing customer with Convenience > Automated service & stationary, industrial &
and Good Experience process (Order & scientific,
Transactions) construction and building
>Offering customer with wide variety of > Customer sales maintenance related items
options and accessibililty support etc.)
> Help desk for technical
>Timely Response & On-time Delivery complaints.
>Customer value for money
Channels
>Offering additional services for customer
delight like house keeping etc > Online model - Market
Place
> B2B transactions
> Integtration through
CRM ( Buyer, Supplier &
Bigboli)
Revenue Stream
> Direct online payment
> Add services to their existing product portfolio like house keeping,
security, transportation, healthcare targeted