Solution 1 – Affinity Diagram

Quality of
Timely Service Caring Pricing
Service
You guys always
Service has become make mistakes in Installation process
extremely poor the billing, and that is inconsistent!
too send it late!

I hate calls to check

I could go and hand If you have online
address when it is Your installation
over the cheque at payment facility, How come you can’t
provided in the rates are so high but
your retail outlet; why don’t you install a connection
application form and the attached service
instead of using the accept application in 30 hours?
that too after is so low?
pick-up service forms online?
waiting for so long!

Why can’t you install

If you cannot install a new connection by
a new connection in at least the Quality of service is
30 hours, no one will following evening if down
come to you! we request it today
morning?

Do you lay
Very slow underground cables
installation! after we request for
new connection?

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