Solution 1 – Cause & Effect Diagram

Method
Changes made in operational data Invalid payment details like cheque
rejection, etc
Delay within Store
Forced Priority of applications
Material
Delay in doc reaching city office
Awaiting for Clarifications
Measurement
Late Scanning & Receipt Wiring not available in the area
Delay in allocation by team leader Authenticity Checks (sig. Verfn.) Modems of some types – no stock High rejection rate of
Cabling beyond 200 mins applications by circle team
Piling-up of documents of same Too many installations requests in queue
Lack of Typing Skill area with one person
Handwriting not legible Scanned document not clear
High Processing Time back office
Changes in plan Incomplete scanning in city offce
Type by front office Too many applications in some circle
Why
queues
Installation
TAT is high Teams within SA take long time install Customer far off from the SA office

Some Service Affiliate take long time install Printing not clear Absenteeism
Actual distance travelled by SA staff
Delay by Service Affiliate Printer Problem high
Service Affiliate prioritizes applications with high commission
Customer door locked
Complicated Cases
To many applications with one processor Learning Curve
To many amendments to
requirement SA takes too much time to install

Lack of Training for new recruits Mother nature

Fear of committing errors
Machine Comments in Red
are those given by
Man
the team
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