Case study for a global provider of

financial market data and infrastructure

by
S.KRISHNADAS
IT Consultant
Specialized in Program Management, Software Quality Management, Information security, Implementing Best In Class
practices and tools leading to transformations / improvements
 What BCP means?

Intra city, Inter

BCP
Service
Pre Covid location city, Inter Continued Redefined
country Business
Failure alternatives after
Covid
Service Intra city, Inter Business
city, Inter country Operations to Continued
Post Covid location alternatives happen from Business
Failure Failure Home

Client Scenario
• Testing for various product areas (Trading, Wealth
Management, Risk management, Investment banking, etc.)
• Team Size: 120+
• Contract type: T&M
 • 80+ Employees enabled with laptops/desktop
Work from Home (WFH)
• Implemented Bring Your Own Device (BYOD) policy
Enablement 100% employees
• Daily review by Sr. Management WFH enabled in
1.5 months
• Mandatory antivirus and security patched in all
Home network – Availability, laptops/desktops
Speed, Security issues • Provisioning of Data cards, reimbursement for employees Un-interrupted
buying new internet connections essential services
to clients initially
• Additional RAMs in the VMs for critical employees followed by
Laptop/Desktop/VDI slowness • Additional Helpdesk numbers/POCs for software/hardware making up to BAU
issues in laptop/desktop

Maintaining service levels • Critical applications shortlisted for service

Enhanced client
• Improved Performance tests and test coverage to address relationship
Product availability issues availability issues

Attrition • Virtual off boarding of employees

Improved Wallet
• Additional antivirus agents, mail attachment restrictions, shares
Maze Ransomware attack temporary links to key internal systems - timesheets,
payroll, etc.
 • Team was regularly updated – How the situation is managed,
Covid prevention Dos & Don’ts, BCP status, etc.
• Transparent Client communications during Ransomware
attack/COVID
Best • Team's productive time shared to client stakeholders’ daily
• Not compromising on activities like Project Management
Practices Reviews, Internal audits, etc.
• Delivery process enhancements when situation was back to
normal - Customized Engineering methodology with improved
Test standards, additional roles in scrum team to focus on
quality, increasing Automation test coverage target, etc.

• Avoid vulnerabilities with VPN by using VDI

• Maintain 100% security compliance in laptops/desktops for Data
Loss Prevention(DLP)
Recommendations • Further harden network security
• 100% Cloud enablement across client's portfolio
• Be transparent with client on the actions being taken and provide
daily updates during difficult times
• Bill to client only for the productive time spent on deliverables.
https://www.linkedin.com/in/krishnadassankar/