Professional Documents
Culture Documents
Kornelia Hahn
Social Digitalisation
Social Digitalisation
Persistent Transformations Beyond
Digital Technology
Kornelia Hahn
Politikwissenschaft
Universität Salzburg
Salzburg, Austria
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To my son Tyrique
Preface
Writing this book in the year when COVID-19 first swept the globe
has inevitably come with unforeseen effects, including on my own stance
towards the phenomena explored in these pages. Like many academic
instructors and authors, I had longed to have more time to work at home
before the lockdown ruled out any other option. In spite of the privilege
of being able to continue to work in these circumstances, it seemed at
first that writing a book in the midst of a global cataclysm might be
something of a sideshow.
However, the pandemic has also compelled me to speculate, like many
others, not only on the scale and depth of changes likely to be accelerated
and generated by this pandemic but also on the role that might be played
in these changes by the very subject of this book, i.e. by transformative
processes of social digitalisation.
Back in the classroom in March 2020, just as I was announcing the
teaching schedule for the coming week, it was through my students’
connections to the outside world via their digital devices that I first learnt
there would be no more face-to-face classes for the foreseeable future.
The university had just ordered an immediate lockdown—a state whose
vii
viii Preface
pandemic but also the changes to our family life arising from my work
on this book over an extensive period of time.
xiii
xiv Contents
Index 293
1
Introducing Social Digitalisation
1 For a comprehensive history of the telegraph and the Morse code with reference to the
Internet, see Tom Standage’s (1998) book, The Victorian Internet: The Remarkable Story of the
Telegraph and the Nineteenth Century’s On-Line Pioneers. New York: Bloomsbury Publishing.
1 Introducing Social Digitalisation 3
far less technically. In order to better memorise the sequence, people have
ascribed to the code the more comprehensible and also somehow cultur-
ally indicative phrase ‘Save Our Souls’. After all, unless one knows the
real origins of the signal it seems intuitively plausible that the letters SOS
might be an acronym of ‘save our souls’ as a means of indicating distress.
This example can help advance our analysis of digitalisation in several
important ways. For one, the binary system of the Morse code reminds us
that the digital code system so crucial to computers is a technology that
was already well-established before the invention of the computer—in
the alphabet and in sheet music, for example, and indeed in any numer-
ical grading system. A yet more important insight to be gained from
this example is that the Morse code system was used most effectively
and efficiently only after it had been implemented within an existing
social context. Transmitted by a wireless telegraph apparatus, messages
converted into Morse code initially made most sense in contexts where
it was not possible to communicate by any other means and where it
was desirable to communicate instantly, especially in a distressing situ-
ation—as in the case of its initial use by crews aboard the new steam
vessels of the time. Once the hardware and software of the telegraph
had been ‘inserted’ into this particular setting, however, the SOS code
became associated with this context to such an extent that the reference
between this code and the specific communication of an emergency situ-
ation has now become part of global culture. In other words, even though
SOS is a technical code that was first conceived within a technical and
not a social context, there is an inextricable link between the technical
code and the socio-cultural context of its use. So much so is this the
case, indeed, that from today’s vantage point it is rather astonishing to
learn that the globally recognised emergency call ‘Save Our Souls!’ is not
actually literally encoded in the SOS signal. And while the SOS code
is obviously limited as an example of social digitalisation, it does hint
at the complexity of the historical trajectory of digital organisation and
what would later become known as ‘digital culture’.
4 K. Hahn
still be sold and consumed even in today’s ‘digital culture’ without the
need for any digital organisation, it is clear that ‘digital fruits’ must also
now serve as sign vehicles in addition to their use and exchange value.
For example, while the promotion of the product obviously appeals to
motives for buying fruits beyond mere consumption, it is also clearly
beneficial for sellers to obtain information about customers beyond the
customers’ interest in buying dried fruits. For customers, the AR tech-
nology embedded in the product packaging might make the selection
process in the supermarket more meaningful than merely grabbing a
random product from the shelves without AR technology. Furthermore,
some customers may prefer to obtain any information they seek about
the product by interacting with the AR packaging rather than with a
copresent human seller. What is important to note here, however, is that
the meaning ascribed to this purchasing process does not depend on the
AR technology itself; rather this meaning is influenced by the signifying
practices of the interpreters, i.e. in this case the purchase-related signi-
fying practices of potential customers for digital fruits. These practices in
turn are embedded in and draw upon semiotic resources that have been
shaped by our accumulated experiences of the extensive organisation of
digitalised settings over time, including the now seemingly ‘ordinary’
contemporary self-service supermarket. A key argument advanced in this
book is thus exemplified here in that potential customer must first have
developed some degree of digital literacy before they can make sense of
products promoted in supermarkets as ‘digital fruits’. In other words, it
is this evolved digital literacy that enables customers to ‘read’ the signif-
icance of a technologically augmented food product offered within an
already highly digitalised setting. This is not to say that the ‘significance’
of this product is necessarily unambiguous; indeed, the ambiguity of a
product and thus its openness to multiple interpretations can often be
an intentional strategy to widen its potential appeal.
There have in fact been many precursors of ‘digital’ food throughout
modernity. In the food retail industry in particular, as a sector that has
for some time accounted for a substantial proportion of global GDP,
there has been quite a long history of digital processing. For example,
a study by Kinsey and Ashman (2000, p. 83) of the use of information
technology in the food retail industry provides evidence of how attempts
6 K. Hahn
assistant asked. “It’s a savoy cabbage,” I answered. “But is it a lettuce or a cabbage?” she asked,
glaring. “It’s a savoy cabbage”, I repeated. (I should add the German word for ‘savoy cabbage’
is phonetically completely distinct from the words for either ‘lettuce’ or ‘cabbage’ and so I was
referring to a third type of product.) Apparently concluding that any further conversation with
me would be futile, the shop assistant then referred to a list before entering some numbers into
the cash register and proceeding with the sale. On leaving the shop, I learnt from my receipt
that she had decided to record my purchase as ‘cabbage’.
8 K. Hahn
actual meat production process itself has obviously become less and less
visible to customers ever since. With the introduction of visual and later
written communications about products on meat packaging, customers
could also choose to skip any conversations over the butcher’s counter.
On the one hand, therefore, the ‘reality’ of the traditional retail setting
was reduced by presenting cuts of meat through preservative and labelled
cellophane wrapping, thereby decreasing contingencies with regard to the
quality of the product. On the other hand, adding a distinctive logo and
text to cellophane wrapping in some way ‘augmented’ the retail envi-
ronment.6 Although the companies’ options for conveying information
about the product through the use of cellophane, labels and text were
far more limited than the options available today through the use of AR
technology, these developments in packaging altered the organisation of
retailing in crucial ways.
The industrial production and cellophane wrapping of another staple
food can be traced back to as early as the 1910s. As Aaron Bobrow-
Strain (2012) has shown in his investigation of store-bought bread,
the entire production process of bread was transformed, along with its
supply chains and retailing environments, once bread became an indus-
trial product sold in supermarkets. In the case of bread, we can see even
more clearly the impact of the semiotic resources that accompanied and
were drawn upon in bringing about this transformation. For while the
introduction of logos and text on packaged meat products informed
customers about the production process in a very specific way, liter-
ally screening the product, the introduction of industrially produced and
packaged bread also involved the adoption of a cultural narrative related
to the social context of its emergence. As Bobrow-Strain has shown
in reference to the new industrial product of ‘white bread’, this trans-
formed production process was narrated and framed in terms of allegedly
increased levels of hygiene. This marketing strategy centred on the claim
that industrial bread, unlike the handmade bread sold in the corner-
store bakeries common in the United States at that time, was produced
“untouched by human hands” of “dirty people”, with the new bread
7 All information about the history of the Maggi company is retrieved from the company’s
website: https://www.maggi.de/ueber-maggi/historie/. Accessed 27 November 2019.
1 Introducing Social Digitalisation 13
the bouillon cube has changed significantly over time, further differing
according to each ‘receiving’ culinary culture in which it has been
marketed.
Soon after its introduction, the Maggi bouillon cube became a glob-
ally successful product of industrialised food preparation. As Maren Jütz
(2013) has shown, the cube has proven extremely popular even in places
where its time-saving properties do not apply. In West African countries,
for example, the cube has enjoyed massive sales in spite of playing no role
in reducing the time needed to prepare food, since it has never replaced
the practice of cooking elaborate dishes in the cuisines of this region. In
these markets the cube has instead been successfully marketed and widely
interpreted as a means of ‘modernizing’ traditional cooking styles and
optimising dishes through the use of a new material technology. Maggi
advertisements in these countries depict cooking as an exclusively female
task and emphasise that the female ‘user’ of the cube will be instantly
rewarded by the use of stock cubes. A commercial from Mali and
Senegal, for example, declares “Avec Maggi chaque femme est une étoile!”
(With Maggi every woman is a star!) (Jütz, 2013, p. 357). By referring to
the cube technology as Corrige-Madame, or ‘Madam Corrector’ (Gross-
rieder, 2017), Maggi’s marketing even suggests a certain guarantee for the
quality of the dish regardless of the competence of the cook—a promise
somewhat similar to some claims made in current discussions about
autonomous driving technology. Interestingly, Jütz also observes from
her fieldwork that a number of NGOs in West African countries have
been advocating for the cube to be abandoned in favour of a return to
seasoning methods with “natural” ingredients (Jütz, 2013, p. 360). This
criticism of the Maggi cube has some parallels with contemporary rejec-
tions of material digital technology. For example, when holiday resorts
promote digital detox stays in exclusively offline environments where the
use of all personal digital devices is forbidden, this offer is often marketed
as an opportunity to reclaim a seemingly ‘natural’ or ‘sensual’ experi-
ence in welcome contrast to our ‘toxic’ frequent use of material digital
technology in everyday life.
A study by Madhudaya Sinha from 2016, neatly entitled ‘Oodles of
Noodles: Nestlé India and the Maggi Consumer Nightmare’, focuses
on some interesting alternative cultural narratives surrounding Maggi
16 K. Hahn
instant products in India. Her study first draws attention to the very high
numbers of Maggi products purchased in India and seeks to account for
this popularity by examining the ways in which the company’s marketing
strategies simultaneously draw on traditions of Indian food preparation
and address concerns about contemporary social changes that compro-
mise traditional food preparation. As in the case of Maggi marketing
in West African countries, the marketing of these products in India is
based on the expectation that it is predominantly women who prepare
food regularly for the whole family, typically preparing these family meals
from scratch according to elaborate recipes. At the same time, however,
women in India are increasingly willing or compelled to seek employ-
ment and thus ever more likely to be subject to work schedules that
interfere with their cooking chores at home. Inexpensive instant food is
accordingly marketed as a way of solving this problem by saving women
both time and money. Despite these perceived advantages of instant
food in relation to modern lifestyles, Sinha thus argues that the factor
of convenience is not sufficient of itself to explain the high sales of
instant foods in India. What makes this product attractive to consumers
in India, she concludes, is actually its evocations of traditional lifestyles
conveyed by a marketing strategy based on narratives of Indian tradi-
tions. Drawing on previous studies, and in particular a study by Tulasi
Srinivas (2006), Sinha assigns a number of labels to these narratives,
including “‘narratives of subterfuge’ where the packaged food is wrapped
in a home cooked authenticity” (Sinha, 2016, p. 24), and narratives of
“‘affiliative desire’[…] referring to food which could possibly recreate
caste, regional and other social identity groupings for the cosmopolitan
Indian family” (Sinha, 2016, p. 20). Such narratives must also contend
with critical counter-narratives lamenting the fact that global food chains
now dominate the Indian food market and questioning the nutritional
value of instant food. Sinha’s findings further suggest that, unlike in West
African countries, the narratives employed to prompt consumers in India
to use instant food do not refer to modernisation but appeal instead
to tradition. Thus, while dissolving a Maggi cube in a West African
dish connotes the use of an advanced food technology that instantly
‘modernises’ an otherwise traditional dish, dissolving the cube in an
Indian dish means instantly adding some desirable traditional element
1 Introducing Social Digitalisation 17
8 The multinational company Nestlé still sells bouillon cubes under the brand name Maggi since
acquiring the rights. See: https://www.nestle.com/brands/allbrands/maggi. Accessed 4 January
2020.
18 K. Hahn
9 This quote, meaning ‘to form a continuous state’, is cited from a document dated 1752 in
which a land surveyor refers to the demarcation between Friuli in present-day Italy and the
territory of the Habsburg Monarchy in present-day Austria.
1 Introducing Social Digitalisation 23
centuries, Tantner describes how all houses had been numbered by the
end of this period, often in spite of strong opposition from house-
owners and inhabitants. Public authorities, and in some cases also private
entities, used house-numbering as a tool to exert greater control over
the residents of the numbered dwellings. Such numbering served a
variety of purposes in different regions, including for taxation and mili-
tary recruitment or conscription, as well as economic activities such as
selling compulsory fire insurance policies for each dwelling. Moreover,
house-numbering served as a powerful technology for reducing citizens’
opportunities to conceal or disguise their presence or absence (Tantner,
2007, p. 25).
An important point to note here is that while house-numbering
systems have sometimes been replaced by alternative systems and actual
house numbers would and still do occasionally change, house-numbering
is never carried out arbitrarily, i.e. the assigned numbers always stick
to a system, whether that system be applied to a single street, a block,
a quarter or an entire town. Tantner (2007, p. 23) refers to these
numbering systems as “continuous chains of figures”, and for our thesis
what is especially salient is that it was only through the creation of these
chains of figures that previously unrelated single units (i.e. houses) were
thereby able to be formally connected within a digitalised system. As
in the case of developments in cartography, these systems for organising
space formed a new synoptic and abstract perspective that was no longer
based on local knowledge and experience but on an abstract programme.
House-numbering is also comparable with the numerical Internet
Protocol (IP) address system, of course, which is similarly used for
remotely identifying and routing the physical location of a computer.
IP addresses refer to a network structure based on the total number of all
addresses. As Alexander Galloway (2004, p. 3) has shown, these addresses
are essential for the very structure of computer technology, based as it is
on a “digital computer, an abstract machine [whose] management style is
protocol, the principle of organization native to computers in distributed
networks.”
Network structures are likewise a long-established system for trans-
ferring information that can be traced back to the huge infrastructural
1 Introducing Social Digitalisation 25
project that began at the end of the fifteenth century with the develop-
ment of the first postal services. Such postal services were already oper-
ating throughout most of Europe by the eighteenth century, described
by Headrick (2000, p. 184) as a system that “was reliable, and by
the standards of the day, fairly swift” at that time, with “its relay of
horses on all the main routes and up to twenty thousand messen-
gers”. While the postal service business first founded by Franz von Taxis
(1459–1517) still used the pre-established permanent relays of the Habs-
burg imperial networks, what was new in the eighteenth century was
that the postal service was now offered to the general public, albeit
again—like the services of the address offices—in return for a certain
fee (Headrick, 2000, p. 184). For those who could afford this fee, it had
become quite easy to send and receive messages without needing to rely
on other people to convey such messages on their travels. As with other
developments associated with digital processing, moreover, we can fairly
assume that the professional postal service was attractive to people not
only on account of offering greater reliability and frequency of trans-
port but also because it removed the need to establish social contact
with a messenger, thereby allowing for anonymity. Another parallel with
the Internet is that these messenger services, which had initially been
reserved for official use and primarily for military officials, were now
commodified . Indeed, the same trajectory applied in the case of telegraph
technology, the successor of the postal network, which was initially only
released for military purposes but later became a vast, privately owned
and operated business.
The science historian Frans van Lunteren (2016, p. 775) similarly
views the historical organisation of such networks as direct predecessors
of the computer age, showing how the computer not only incorpo-
rates earlier machines but above all draws on older concepts that in turn
were influenced by experiences with significant machines of their day.
In van Lunteren’s account, clocks, weighing machines (scales), steam
engines and computers have all crucially mediated society and scientific
thought. For example, it was quite common in the seventeenth century
to compare the entire world to a machine, as in the phrase machina
mundi, since the “world was now viewed as operating in the same way as
a machine” (van Lunteren, 2016, p. 766). Various machines also became
26 K. Hahn
1. Number all the tasks involved and estimate the time required to
complete each task.
2. Identify any interdependent tasks (such as shopping) and all tasks that
need to be performed sequentially.
3. In order to optimize organisation in terms of the number of co-
workers and the number of available devices (ovens, blenders, pots,
etc.), apply an algorithm to ensure that all tasks which can be executed
simultaneously are executed simultaneously and that any other tasks
are executed sequentially. (Author’s translation from German)
10See also the article by Desai (2014, p. 1469) in which digitisation is conceived of as the
“new steam”.
28 K. Hahn
the procedure for making a meal from scratch at home can be based on
an algorithm in fundamentally the same way as the large-scale indus-
trial production of food is organised and operated through the use of
advanced material digital technology. While scale may not impinge on
the logic of an algorithmic procedure, however, it does impinge on our
human capacities to compute, which is where the idea of mechanical
computing comes into play.
Computing was initially concerned with counting rather than with
developing algorithms. By way of example, Grier (2005, p. 94) relates
the story of Herman Hollerith, an employee of the United States Census
Bureau in 1880 whose “interest in mechanical tabulation began on a
day when he was inspecting the office operation with the census director
[…] watching the clerks repeat similar operations again and again”. This
led Hollerith to conceive the idea of a mechanical tabulation device. In
1885, inspired by observing a train conductor punching holes in a ticket,
he began recording census data in the form of holes in cards, with each
card holding the information about a single person. The card was then
placed on a frame and, as Grier (2005, p. 94) recounts: “an array of wires
was lowered upon it. If the wire encountered a hole, it would complete
a circuit and advance a counter. If it encountered cardboard, it would
do nothing”. ‘Hollerith cards’, as they came to be known, were to have
an enormous impact on the operations of the first computers, though
again this innovation in fact resembled a tool already in use in the textile
industry.
As early as 1804, Joseph-Marie Jacquard, a French weaver and
merchant, had patented his invention of a loom that connected mechan-
ical weaving procedures with a set of interchangeable punched cards.11
By making it possible for unskilled workers to weave complex and
detailed patterns, the invention of the ‘Jacquard loom’ played an impor-
tant role in automating tasks in textile production, further boosting
an industry that was booming in Great Britain and other European
regions at that time. The new weaving procedure was much faster and
cheaper than previous methods, replacing the need for a master weaver
11 All information on the history of the Jacquard loom is retrieved from the Manchester
Science and Industry Museum: https://www.scienceandindustrymuseum.org.uk/objects-and-sto
ries/jacquard-loom. Accessed 6 August 2019.
1 Introducing Social Digitalisation 29
12 My basic reference is the German fifth edition of Weber’s Wirtschaft und Gesellschaft published
in 1980 and edited by Johannes Winckelmann (Tübingen, Germany: J.C.B. Mohr, Paul
Siebeck). The original work was published in 1921/1922. In order to make the references more
accessible to an international readership, however, I quote from the English edition edited by
Gunther Roth and Claus Wittich and published in 1978 under the title Economy and Society:
An Outline of Interpretive Sociology.
Another random document with
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muscular atrophy (as in progressive muscular atrophy) the loss of
faradic contractility is only demonstrable in the affected fasciculi,
good contractions being obtained in adjacent healthy fasciculi of the
same muscle. The amount or extent of contraction varies pari passu
with the progress of the atrophy. The galvanic reactions of this form
of muscular atrophy are not yet well established. Muscles and
muscular groups in a condition of impaired nutrition exhibit at an
early period an interesting condition—viz. that they no longer
contract by reflex excitation. Thus in a case of infantile poliomyelitis
with paralysis of the muscles of the leg, these muscles no longer
contract when the sole of the foot is tickled, and if the thigh-muscles
are affected even so slightly as to appear of normal size and
consistence, the patellar reflex is found wanting. In these and in
traumatic cases the reflex act is prevented by lesion of the
centrifugal motor nervous apparatus, and perhaps also by the
associated muscular trophic alterations.
6 Conveniently expressed by the symbol De R.
(b) That ulceration may result directly from a nervous lesion is shown
by the history of herpes, where a destructive process takes place in
the derma under such conditions as to exclude the action of external
agencies. But the same cannot be said of the ordinary ulcerations
and gangrenous lesions observed in a number of nervous diseases,
as the bed-sores of myelitis or of spinal injuries, the ulceration of the
cornea in trigeminal anæsthesia, the digital ulcers and gangrene of
lepra, asphyxia of the extremities, and nerve-injuries. As regards all
these, the proper explanation is, it seems to us, that the anæsthesia
existing as a predisposing cause (leading to imperfect protection of
the part), the ulceration itself, is directly, actively caused by external
agencies. Let me briefly cite a few instructive experimental and
pathological facts bearing on this question.
BY E. C. SEGUIN, M.D.
There are two ways in which this important subject may be treated.
Of these, the more interesting and logical would be to systematically
expose the results of anatomical researches and of physiological
experiments which tend to demonstrate the organic independence
and the functions of various parts of the nervous system, and to give
a classified series of results of autopsies bearing on localization.
This would be all the more satisfactory because the questions
involved, although of much importance in practice, are in reality
physiological. The localization of functions being known, the
physician could from the symptoms (i.e. perverted or abolished
functions) present make a deductive diagnosis of great exactness. A
treatise on medicine, however, cannot allow the space necessary for
such a treatment of the topic which is best suited for monographic
writing. The other method of exposition, the one we will follow, is that
of summary statement of the association of the symptoms with
definite lesions, with occasional anatomical and physiological
explanations. This will, after all, be a series of diagnostic
propositions stated as concisely and classified as practically as
possible. With this end in view we divide the subject into five parts:
Cranio-cerebral topography.
I. Localization of Lesions in the Peripheral Nervous System.
FIG. 3.
Contraction of Normal Abductor Indicis, CaCC, with
strong current (Amidon2).
FIG. 4.