Running Head: CROSS-CULTURAL COMMUNICATION

CROSS-CULTURAL COMMUNICATION

Student

Course Title

Instructor

Date
Running Head: CROSS-CULTURAL COMMUNICATION

Discuss how manager can overcome potential problems of cross-cultural

communication. Share Examples from your past or present workplace, or create a

scenario to illustrate your perspective. Consider using strategies from this week’s video

“Stories every leader should tell.”

A manager has a variety of methods he can choose from to overcome the barrier that

is cross-cultural communication. The one that I feel would be best for a manager to consider

is promoting the appreciation of cultural differences internally and externally.

It is my opinion that these three factors best assist a manager when dealing with cross-

cultural communication. Picture a scenario where there is a local shopping mall where it

serves a diverse community. It is important for the manager to promote the different cultures

of his/her employees and clients through an event such as a cultural day where the mall

invites clients and co-workers to come and participate in the appreciation of a specific

culture, in this case let’s say Chinese culture, where the manager will invite the clients and

employees of Chinese heritage to bring along cultural foods, prepare some cultural activities

and cultural intriguing art works, antiques and things of the like. The manager should also

encourage shops within the mall to offer discounts under the name of cultural day, which

would have the effect of attracting those of a different heritage to attend the cultural day

where they would learn about and appreciate a different culture which would not only aid in

bridging the cross cultural barrier but also improve relationships within the community.

Cotton, G. (2013).
Running Head: CROSS-CULTURAL COMMUNICATION

References:

Fernandez, S., Lustig, M. W., Browaeys, M.-J., Ferraro, G. P., Wicks, A. C., Deresky, H.,

Dessler, G., ... University of Western Sydney. (2010). Cross cultural management: 200586.

Frenchs Forest, N.S.W: Pearson Custom Publishing.

Cotton, G. (2013). Say anything to anyone, anywhere: 5 keys to successful cross cultural

communication. Hoboken, N.J: John Wiley & Sons, Inc.

A, S. P., & linkedin.com (Firm). (2019). Stories Every Leader Should Tell.