Academic Year 2023 – 2024

School of Management

Name of Assignment: Case Study

Submitted By:
Japjee Singh
(BCMN1CF21012)

Submitted To:
Amol Mutatkar sir
Question 1) How can Priya most effectively use both management and leadership skills in
her role as associate director? What combination of the two do you think would work best
in this setting?
Answer) To effectively use both management and leadership skills in her role as Associate
Director, Priya can blend the two approaches based on the situation:
1. Management Skills:
- Organizational Skills: Priya can use her organizational skills to ensure that tasks are
delegated effectively and that her department runs smoothly despite the high turnover.
- Communication Skills: Priya should improve her communication style to be more
positive and uplifting, as the current "glass half-empty" approach is demoralizing her staff.
Clear, constructive communication can help motivate and engage the team.
- Budget Management: Priya should work closely with the finance department to
understand the budget constraints and then share this information with her managers. This
will help them allocate work appropriately and avoid overburdening the staff.

2. Leadership Skills:
- Vision and Strategy: Priya can use her leadership skills to set a clear vision for her
department and develop a strategy to achieve it. This will provide direction to her managers
and staff.
- Empowerment: Priya can empower her managers by giving them more autonomy and
involving them in decision-making processes. This will help them advocate for their staff and
address issues more effectively.
- Support and Development: Priya should support her managers in their roles by
providing them with the necessary resources and training. This will help them develop
professionally and handle their responsibilities more effectively.
Combining these management and leadership skills will help Priya create a more positive
and productive work environment, even in the face of challenges such as high turnover and
budget constraints.
Question 2) What steps could be taken to build staff confidence?

Answer) To build staff confidence in this scenario, Priya and the managers could consider the
following steps:
1. Transparent Communication: Priya should improve her communication style to be
more positive and empowering. She should focus on highlighting accomplishments,
addressing challenges constructively, and encouraging open dialogue. Managers should also
adopt this approach with their respective teams.
2. Recognition and Appreciation: Regularly recognizing and appreciating the efforts of
staff can boost morale and confidence. This can be done through public acknowledgments,
awards, or simply by expressing gratitude for their hard work.
3. Professional Development Opportunities: Providing opportunities for staff to enhance
their skills and knowledge can increase their confidence in their abilities. This can include
training, workshops, or access to resources that help them excel in their roles.
4. Empowerment: Empowering staff to take ownership of their work and make decisions
within their scope can boost their confidence. This can be done by delegating tasks,
involving them in decision-making processes, and trusting them to handle responsibilities.
5. Feedback and Support: Regular feedback sessions can help staff understand their
strengths and areas for improvement, which can increase their confidence. Managers should
also provide necessary support and resources to help staff overcome challenges.
6. Clear Expectations: Setting clear expectations for performance and providing regular
feedback on progress can help staff feel more confident in their roles. This includes defining
goals, objectives, and the criteria for success.
By implementing these steps, Priya and the managers can help build staff confidence,
leading to a more motivated and productive team.
Question 3) What advice would you give Laura on improving her leadership skills and to
the managers on improving their management skills?
Answer) To improve her leadership skills, Priya could focus on several key areas:
1. Communication: Priya should work on her communication style, aiming to be more
positive and uplifting. She should focus on highlighting successes, addressing challenges
constructively, and encouraging open dialogue.
2. Empathy and Emotional Intelligence: Priya should try to understand and empathize
with the concerns and feelings of her staff. Developing emotional intelligence can help her
connect better with her team and address their needs more effectively.
3. Empowerment: Priya should empower her managers by giving them more autonomy
and involving them in decision-making processes. This will help them advocate for their staff
and address issues more effectively.
4. Transparency: Priya should be more transparent with her managers and staff,
especially regarding budgets and other key information. This will help build trust and
improve morale.
5. Professional Development: Priya should invest in her own professional development,
attending leadership training programs or workshops to enhance her skills and knowledge.
For the managers, Kelly and Ria, to improve their management skills, they could consider the
following:
1. Delegation: Both managers should delegate tasks effectively to prevent staff from
becoming overworked. They should also ensure that work is distributed fairly among team
members.
2. Communication: Managers should improve their communication with staff, ensuring
that they are clear about expectations and providing regular feedback. They should also
communicate openly with Priya about any challenges they are facing.
3. Support and Recognition: Managers should provide support and recognition to their
staff, acknowledging their hard work and addressing any concerns they may have.
4. Time Management: Managers should be mindful of their workload and avoid taking on
too much themselves. They should prioritize tasks and delegate where necessary to ensure
that all work is completed effectively and efficiently.
5. Professional Development: Managers should also invest in their own professional
development, seeking opportunities to enhance their management skills and stay updated
with best practices in their field.
By focusing on these areas, Priya and the managers can improve their leadership and
management skills, leading to a more positive and productive work environment.