Because learning changes everything.

Chapter 4

Job Satisfaction

© McGraw Hill LLC. All rights reserved. No reproduction or distribution w ithout the prior w ritten consent of McGraw Hill LLC.
 Class Agenda
Job Satisfaction
Why Are Some Employees More Satisfied Than Others?
• Value Fulfillment.
• Satisfaction with the Work Itself.
• Mood and Emotions.

How Important Is Job Satisfaction?

Application: Tracking Satisfaction

© McGraw Hill, LLC 2

 An Integrative Model of Organizational
Behavior

Access the text alternative for slide images

© McGraw Hill, LLC Image: Copyright: McGraw -Hill Education. Permission required for reproduction or display. 3
 Job Satisfaction 1

• A pleasurable emotional state resulting from the appraisal

of one’s job or job experiences.
• Cognition
• Affect

© McGraw Hill, LLC 4

 Job Satisfaction 2

What kinds of things do you value in a job?

What is it that makes you satisfied?

© McGraw Hill, LLC 5

 Table 4-1 Commonly Assessed Work
Values
Categories Specific Values
Pay • High salary
• Secure salary
Promotions • Frequent promotions
• Promotions based on ability
Supervision • Good supervisory relations
• Praise for good work
Coworkers • Enjoyable coworkers
• Responsible coworkers
Work Itself • Utilization of ability
• Freedom and independence
• Intellectual stimulation
• Creative expression
• Sense of achievement

Key Question: Altruism • Helping others

• Moral causes
Which of these Status • Prestige
things are most • Power over others
• Fame
important to you?
Environment • Comfort
• Safety

Sources: Adapted from R.V. Dawis, “Vocational Interests, Values, and Preferences,” in Handbook of Industrial and Organizational Psychology, Vol.
2, ed. M.D. Dunnette and L.M. Hough (Palo Alto, CA: Consulting Psychologists Press, 1991), pp. 834-71; D.M. Cable and J.R. Edwards,
“Complementary and Supplementary Fit: A Theoretical and Empirical Investigation,” Journal of Applied Psychology 89 (2004), pp. 822-34.

© McGraw Hill, LLC 6

 Value Fulfillment
Value-percept theory: Job satisfaction depends on whether
you perceive that your job supplies the things that you value.
Does your job supply what you value?

Dissatisfaction = ( Vwant − Vhave )  ( Vimportance )

© McGraw Hill, LLC 7

 Figure 4-1 The Value-Percept Theory of
Job Satisfaction

Access the text alternative for slide images

© McGraw Hill, LLC Image: Copyright McGraw -Hill Education: Permission required for reproduction or display. 8
 Figure 4-2 Correlations Between Satisfaction
Facets and Overall Job Satisfaction

Access the text alternative for slide images

© McGraw Hill, LLC Image: Copyright McGraw -Hill Education. Permission required for reproduction or display. 9
 Figure 4-3 Job Characteristics Theory

Access the text alternative for slide images

© McGraw Hill, LLC Image: Copyright McGraw -Hill Education. Permission required for reproduction or display. 10
 Assessing Growth Need Strength

1. A feeling of doing something meaningful with my job.

2. A chance to try new things and grow as an employee.
3. An opportunity to be inventive and creative with what I do.
4. A chance to gain new knowledge and skills.
5. An opportunity to structure my work my own way.
6. A feeling of challenge and self-expression.

Average Score: 18

© McGraw Hill, LLC 11

 Figure 4-4 Growth Need Strength as a
Moderator of Job Characteristic Effects

Image: Copyright McGraw-Hill Education. Permission required for reproduction or display. Adapted from B.T. Loher, R.A. Noe, N.L. Moeller, and
M.P. Fitzgerald,” A Meta-Analysis of the Relation of Job Characteristics to Job Satisfaction,” Journal of Applied Psychology 70 (1985), pp. 280-89.

Access the text alternative for slide images

© McGraw Hill, LLC 12
 Job Crafting

• Job rotation
• Job enlargement
• Job enrichment

© McGraw Hill, LLC

 Affective Component
• Even the most satisfied employees aren’t satisfied every
minute of every day.
• Satisfaction levels wax and wane as a function of mood
and emotions.

© McGraw Hill, LLC 14

 Figure 4-6 Different Kinds of Moods

Access the text alternative for slide images

© McGraw Hill, LLC Image: Copyright McGraw -Hill Education. Permission required for reproduction or display. 15
 Table 4-2 Different Kinds of Emotions 1

Positive Emotions Description

Joy A feeling of great pleasure
Pride Enhancement of identity by taking credit
for achievement
Relief A distressing condition has changed for
the better
Hope Fearing the worst but wanting better
Love Desiring or participating in affection
Compassion Being moved by another’s situation

© McGraw Hill, LLC Source: Adapted from R.S. Lazarus, Emotion and Adaptation (New York: Oxford University, 19 91). 16
 Table 4-2 Different Kinds of Emotions 2

Negative Emotions Description

Anger A demeaning offense against me and
mine
Anxiety Facing an uncertain or vague threat
Fear Facing an immediate and concrete
danger
Guilt Having broken a moral code
Shame Failing to live up to your ideal self
Sadness Having experienced an irreversible loss
Envy Wanting what someone else has
Disgust Revulsion aroused by something
offensive

© McGraw Hill, LLC Source: Adapted from R.S. Lazarus, Emotion and Adaptation (New York: Oxford University, 19 91). 17
 Figure 4-5 Hour-by-Hour Fluctuations in
Job Satisfaction During the Workday

Access the text alternative for slide images

© McGraw Hill, LLC Image: Copyright McGraw -Hill Education. Permission required for reproduction or display. 18
 Mood and Emotions 2

Feeling versus showing:

• Emotional labor.
• Emotional contagion.

© McGraw Hill, LLC 19

 Bonus Assessment: Emotional Labor

My job requires me to:

1. Make myself feel the things I need to express at work.
2. Attempt to actually experience the feeling that I need to display.
3. Try to feel the things that I need to show to others.
4. Conceal the emotions that I actually experience.
5. Pretend that I’m feeling things that I’m not.
6. Avoid showing the true emotions that I’m experiencing.

Average Score: 17

© McGraw Hill, LLC 20

 Figure 4-7 Why Are Some Employees More
Satisfied Than Others?

Access the text alternative for slide images

© McGraw Hill, LLC 21
 Figure 4-8 Effects of Job Satisfaction on
Performance and Commitment

Access the text alternative for slide images

© McGraw Hill, LLC Image: Copyright McGraw -Hill Education. Permission required for reproduction or display. 22
 Life Satisfaction
• The degree to which people feel a sense of happiness
with their lives
• Job satisfaction is one of the strongest predictors of life
satisfaction.
• Increase in job satisfaction has stronger impact on life
satisfaction than do increases in salary or income.

© McGraw Hill, LLC 23

 OB on Screen

Working Man

© McGraw Hill, LLC 24

 Application: Tracking Satisfaction

Access the text alternative for slide images

© McGraw Hill, LLC Image: Copyright: McGraw -Hill Education. Permission required for reproduction or display. 25
 Next Time
Chapter 5: Stress

©McGraw-Hill Education.
 Because learning changes everything. ®

www.mheducation.com

© 2023 McGraw Hill, LLC. All rights reserved. Authorized only for instructor use in the classroom. No reproduction or further distribution permitted w ithout the prior w ritten consent of McGraw Hill, LLC.