GAURAV KUMAR

+91 8210598414| gauravkumar787093@gmail.com | https://www.linkedin.com/in/gaurav-prakash-715b10163/

Experienced in Quality Analyst with 2+ years in ServiceNow and QA. Proficient in ITSM, ATF, N o w p l a t f o r m , test
planning, execution, Automation, Agile methodologies, defect resolution, and working collaboratively in Scrum teams for timely
product delivery.

PROFESSIONAL EXPERIENCE

Aelum Consultant 02/2024 – Present

ServiceNow QA

 Implemented and documented robust SDLC processes With ServiceNow.

 Integrate automation testing (ATF) into the QA process, resulting in a 40% decrease in testing time and
increased test coverage.
 Testing experience on Service Catalog Integration Hub and Flow Designerand general integration

TAGEMBED 10/2021 – 02/2024

Quality Analyst

 Testing various modules within ServiceNow (e.g., Change, Incident, Problem change, Knowledge, Lifecycle, Events,
Portals).
 Implementation on ServiceNow with ATF to automate the work flow
 Implemented and ran automated test scripts with Selenium, resulting in a 50% improvement in testing efficiency.
 Set up and maintained automation testing frameworks resulting in 25% reduction in manual testing.
 Train and mentor junior QA team members in test automation best practices and methodologies.

KSTOSOFT 01/2021 – 09/2021

Quality Analyst

 Performed manual testing on a variety of software products, identifying and tracking an average of 20 defects per testing cycle.
 Contributed to the development of 15 test plans and test cases based on precise product specifications and requirements.
 Conducted regression testing to ensure that new features and updates did not adversely affect existing functionality.
 Collaborated with development teams to reproduce and analyze reported issues, contributing to swift resolutions.
 Assisted in the establishment and improvement of QA processes, contributing to enhanced product quality and customer
satisfaction.
EDUCATION

MCA (BIRLA INSTITUTE OF TECHNOLOGY,MESRA) 2018 - 2021

Course: Computer Application
BCA(BIRLA INSTITUTE OF TECHNOLOGY,MESRA) 2015 - 2018
Course: Computer Application
SKILLS & OTHER

 Manual Testing, Load Testing  ITSM

 Test Planning, Test case Design  Selenium, JMeter
 ATF, ServiceNow  Java, Agile
 functional Testing  Jira, Scrum
 Product and project Management  API(PostMan)
Personal Project

 MSTOURANDTRAVEL (https://mstourandtravel.com/)
 Content creator on Instagram Creating post on testing(softwaretest_)