HISTORY INFORMATION FOR THE FOLLOWING MANUAL:

SERVICE MANUAL (COMMON)

GN2TR CHASSIS
Segment: QEL
Version Date Subject
1 06/2016 1st Issue.
2 08/2016 Add Appendix 1 : Reset vs. Factory Reset ( pg 168 )

LCD TV

9-888-701-02
For SM - Unique
q , please
p refer :
9-888-701-Px ( Asia)
9-888-701-Ax ( America)
9-888-701-Ex ( Europe )
9-888-701-C1 ( China )
9-888-701-Jx ( Japan )
SERVICE MANUAL (COMMON)

GN2TR CHASSIS
Segment: QEL

LCD TV
MODEL LIST
THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS:

REGION
ASIA AMERICA EUROPE CHINA JAPAN

MODEL
KD-49X7*D KD-55X7*D
KD-49XD7* KD-55XD7*
KJ-49X7*D XBR-55X7*D
XBR-49X7*D
 TABLE OF CONTENTS
Section Title Page Section Title Page

1. SAFETY NOTES 4. SERVICE ADJUSTMENTS

Warnings and Caution………………………………………………………. 5 How to Enter Service Mode............................................................. 153
Caution Handling of LCD Panel ......…………….................................... 5 Software Version ……………....................……….……………………… 154
Serial Number Edit ………………..………………………………..…….. 155
Caution About the Lithium Battery……………......................................... 6
Model Number Setting ………….…..……………………………………... 157
Safety Check Out ........................……………......................................... 6
WB Adjustment ………………………………….………………………….. 158
Leakage Test .......................................................................................... 6 WB/Mura/CUC data transfer ……........................................................ 159
How to Find a Good Earth Ground………………………………………… 6 HDD Performance Check....................................................................... 160
Lead Free Information….…………………………………………………… 7 HDD Re-Register ………………………………………………………….. 161
Handling the Flexible Flat Cable (FFC)……………………………………. 7 Summary of Service Control ……………………………………………… 162
How to Enter Self Diagnosis Display …………………………………….. 163
Assemble and Dissemble Tuner Module …………………………..……. 9

5. DIAGRAMS
2. SELF DIAGNOSTIC FUNCTION Circuit Board Location ......................................................................... 164
Self Diagnosic ……………...................................................................... 10 Block Diagram...................................................................................... 165
Connector Diagram ………………………………………...................... 166

3. TROUBLE SHOOTING
Troubleshooting Items …………………………………………………….. 14
No Power…….……………………………………………………………….. 15
LED Blinking............................................................................................. 40
No Sound.............................………………………………………….......... 76
No Picture................................................................................................. 94
Side Buttons Malfunction ……………………………………………………. 138
Network Malfunction …………………………………………………………… 144

Please refer Service Manual – Unique for below information :

-Safety Warnings
-Wire Dressing
-Circuit Board Location
-Disassembly and Exploded View.

Note: Pictures provided in this Service Manual might have slight difference from the
actual sets.

4
 SECTION 1
SAFETY NOTES
1-1. Warnings and Caution
1) These servicing instructions are for use by qualified service personnel only.
2) To reduce the risk of electric shock, do not perform any servicing other than
that contained in the operating instructions unless you are qualified to do so.
3) An isolation transformer should be used during any service to avoid
Possible shock hazard, because of live chassis. The chassis of this receiver is
directly connected to the ac power line.
4) Be sure to follow these guidelines to protect your property and
avoid causing serious injury :
• Carry the TV with an adequate number of people; larger size TVs require
two or more people.
• Correct hand placement while carrying the TV is very important for
safety and to avoid damages.
5) Components identified by shading and ! mark on the exploded views,
and in the parts list are critical for safe operation. Replace these
components with Sony parts whose part numbers appear as shown in this
manual or in supplements published by Sony. Circuit adjustments that are
critical for safe operation are identified in this manual. Follow these
procedures whenever critical components are replaced or improper
operation is suspected.
1-2. Caution Handling of LCD Panel
When repairing the LCD Panel, make sure you are grounded with a wrist band.
When repairing the LCD Panel on the wall, the panel must be secured using the
4 mounting holes on the rear cover.
1) Do not press the panel or frame edge to avoid the risk of electric shock.
2) Do not scratch or press on the panel with any sharp objects.
3) Do not leave the module in high temperature or in areas of high humidity for
an extended period of time.
4) Do not expose the LCD panel to direct sunlight.
5) Avoid contact with water. It may cause short circuit within the module.
6) Disconnect the AC power when replacing the backlight (CCFL) or
inverter circuit. (High voltage occurs at the inverter circuit at 650Vrms)
7) Always clean the LCD panel with a soft cloth material.
8) Use care when handling the wires or connectors of the inverter circuit.
Damaging the wires may cause a short circuit.
9) Protect the panel from ESD to avoid damaging the electronic circuit (C-MOS).
10) During the repair, DO NOT leave the Power On or Burn-in period for more
than 1 hour while the TV is face down on a cloth.
Figure 1. TV is faced down on a cloth during repair.
5
1-3. Caution About the Lithium Battery
1) Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type.
2) Outer case broken battery should not contact to water.
1-4. Safety Check-Out
After correcting the original service problem, perform the following
safety checks before releasing the set to the customer:-
1) Check the area of your repair for unsoldered or poorly soldered
connections. Check the entire board surface for solder splashes and bridges.
2) Check the inter board wiring to ensure that no wires are pinched or
contact high-wattage resistors.
3)Check all control knobs, shields, covers, ground straps and mounting
hardware have been replaced. Be absolutely certain you have replaced all
the insulators.
4) Look for unauthorized replacement parts, particularly transistors that
were installed during a previous repair. Point them out to the customer and
recommend their replacement.
5) Look for parts which, though functioning show obvious signs of
deterioration. Point them out to the customer and recommend their
replacement.
6) Check the line cords for cracks and abrasion. Recommend the
replacement of any such line cord to the customer.
7) Check the antenna terminals, metal trim, metalized knobs, screws and all
other exposed metal parts for AC leakage. Check leakage test as described
next.
8. For safety reasons, repairing the Power board and/or Inverter board is
prohibited.
1-5.Leakage Test
(To protect electric shock when customer touch the terminal.)
Leakage current can be measured by V: Voltmeter or oscilloscope (r.m.s. or
peak reading)
Stabilized power supply instrument and isolated voltage transformer:
Use too much current capacity and isolated voltage transformer does not
need to use stabilized power supply equipment.
Specification of RMS volt meter: Input resistance > 1 Mohm, Input
capacitance < 200 pF, Frequency range: 15 Hz – 1MHz . Refer Figure 1.
Isolated type volt -meter (FLUKE 8921A etc *1)
*1 Not use FLUKE 8920A that connected to protective earth by diode
# Leakage current of measurement instrument is less than 10μArms when
under test equipment AC plug is opened
# Set up the following condition and turn on the set. Applied voltage:
Nominal input voltage (Description on Nameplate)
# Measure the leakage current between one phase conductor and neutral
for terminal 1 and terminal
2. Read rms value, and then calculate to peak value PEAK VALUE =√2
RMS VALUE
Comply with the following requirement
Class II equipment (2-pin plug): for each terminal, the worst value of
measurement must not exceed AC 283uA peak).
Note: including AC adaptor, AC adaptor/DC operated unit combination
Note: Products which are always used in touch with human body: 141uA
(peak)
Note: As for products destined for Southeast Asia (Rod Antenna is
accessory. Or it is packed with a product.), the worst value must not exceed
AC 141uA (peak).
Figure 1 – Measuring network
for Leakage Current
6
1-6. How to Find a Good Earth Ground 1-8. Handling the FLEXIBLE FLAT CABLE (FFC)
1) A cold-water pipe is a guaranteed earth ground; the cover-plate retaining  When you insert / pull out FFC, please grasp a reinforcement board and main
screw on most AC outlet boxes is also at earth ground. body of FFC.
2) If the retaining screw is to be used as your earth ground, verify that it is at
ground by measuring the resistance between it and a cold-water pipe with an
ohmmeter. The reading should be zero ohms.
3) If a cold-water pipe is not accessible, connect a 60- to 100-watt trouble-
light (not a neon lamp) between the hot side of the receptacle and the
retaining screw. Try both slots, if necessary, to locate the hot side on the line;
the lamp should light at normal brilliance if the screw is at ground potential
(see Figure 3).

Figure 3. Checking for earth

ground.

1-7. Lead Free Information

The circuit boards used in these models have been processed using Lead
Free Solder. The boards are identified by the LF logo located close to the
board designation.

Figure 4: LF Logo Figure 5: LF logo on circuit board

The servicing of these boards requires special precautions. It is strongly

recommended to use Lead Free Solder material in order to guarantee optimal
quality of new solder joints.

7
 <PULL OUT>
<INSERTION> Press release button at the same
Insert properly without slanting time pull out FFC cable

8
1-9. Assemble and Dissemble Tuner Module

Tuner Module treatment way For removing Tuner Module,

1. The insertion & extraction angle of the module is permitted to
After un screwed, Automatically the Module
specified degree for connector
will float to correct degree.
Push down to screw. So please extract it with keeping this degree.

20°

Reference paper for 20 degree

(If need please use for fit by cutting this paper)

20°

9
 SECTION 2
SELF DIAGNOSTIC FUNCTION
The units in this manual contain a self-diagnostic function. If an error occurs, the Smart Core Red LED will automatically begin to flash.
The number of times the LED flashes translates to a probable source of the problem.
A definition of the Smart Core Red LED flash indicators is listed in the instruction manual for the user’s knowledge and reference.
If an error symptom cannot be reproduced, the remote commander can be used to review the failure occurrence data stored in memory to reveal past problems and how
often these problems occur.

DIAGNOSTIC TEST INDICATORS

When an error occurs, the Smart Core Red LED will flash a set number of times to indicate the possible cause of the problem.
If there is more than one error, the LED will identify the first of the problem areas.
Result for all of the following diagnostic items are displayed on screen.
If the screen displays a “0”, no error has occurred .

Smart Core RED

QM-L/QH-L/QH2/QE-L/QE
LED blinking count
2x <B/G/A> Main 12V over voltage [MAIN_POWER]
<B> Main 5.0V failure [DC_ALERT]
3x
<B/S> Audio amp. protection [AUD_ERR]

4x None
blue italic: detect at startup sequence only.
<P/T/G/B> Panel ID EEPROM I2C No ACK (Also panel power <G>: Power supply board,
5x <B>: Main board,
failure is a suspect) [P_ID_ERR]
<T>: T-con board
6x <G/P/B/LD> Backlight failure [BACKLIGHT] <LD> LD board (if AC adapter model, it would
power supply for Set)
Over temperature protection [TEMP_ERR] <P>: Panel module
7x <S>: Speaker
<B> Temp. sensor I2C No ACK [TEMP_ERR] <A>: Power Adapter,
<D>: 4KBE + audio board (w/ 4KBE only),
8x None <Tu>: Tuner board (w/o 4KBE only)

10
Record Only
QM-L/QH-L/QH2/QE-L/QE
Item
<B/Tu> Tuner & Demodulator I2C
TU_DEMOD communication failure
Tuner board set detect Blue italic: detect at startup sequence only.
<G>: Power supply board,
<B>: Main board,
TCON_ERR None <T>: T-con board,
<TE>: Temp Censor board,
<LD> LD board (if AC adapter model, it would power
<T> FRC device is not finished Initial sequence supply for Set)
FRCTC_I2C <P>: Panel module
FRC device I2C communication failure
<S>: Speaker
<A>: Power Adapter,
AUD_ERR_I2C None <D>: 4KBE + audio board (w/ 4KBE only),
<Tu>: Tuner board (w/o 4KBE only)

11
Entry (Self Diagnosis Display)
- Go to the standby by a remote.
- Push the buttons sequentially: Error count
<Display><5><Vol-><Power> Error Item
SELF CHECK
Exit
-If you want to finish service mode app, do AC OFF/ON <<
→*Service mode app is disable perfectly 002 MAIN POWER 000000000000 000000000000 000000000000 000
-if you want to move home menu, push <HOME>button 003 DC ALERT 000000000000 000000000000 000000000000 000
003 AUD ERR 150101000018 150101000018 150101000018 003
→*Service mode app do background(not disable 003 TU DEMOD 150101000218 150101000223 150101000105 003
perfectly) 004 LD ERR 000000000000 000000000000 000000000000 000
005 TCON ERR 150101000504 000000000000 000000000000 001
005 P ID ERR 000000000000 000000000000 000000000000 000
Smart Core Red 005 FRCTC I2C 000000000000 000000000000 000000000000 000
LED blinking 006 BACKLIGHT ERR 000000000000 000000000000 000000000000 000
count 007 TEMP ERR 150101000200 150101000002 000000000000 002
Format of error timestamps
YYMMDDhhmmss (in UTC)
Example: 00005 00414 00002
[Home]Exit
120823132523 -> Aug 23 2012 13:25:23 UTC
Error Error Error
* Only when time is set, an error timestamp timestam timestam timesta
is saved. p for last p for mp for
recorded second 3rd last
error last recorde
recorded d error
error
Panel Operation Time clear
<7> -> <0> Total Operation Time [hr] – Boot Count – Panel Operation Time [hr]

Timestamps and Error Count clear

<8> -> <0> •Panel Operation Time is recorded every 30 min, but Total
Operation Time is recorded every 1 hr.
Total Operation Time and Boot Count clear Therefore, the panel op. time might become larger than the
<9> -> <0> total op. time.
12
Triage Chart
Before you make the service call…
1. Confirm the symptom from the customer. Chart Color Code
2. Select that symptom from the chart. RED DOT: Most likely defective part
3. Bring all the boards and cables listed for that symptom. BLUE TRIANGLE: Secondary possible defective part
4. Follow the troubleshooting charts in the technical guides to isolate the board. BLACK TEXT: Board that may correct the symptom

Symproms - no
Symptoms - Shutdown. Power LED shutdown No Video Bluetooth
Remote Network Audio Skype Smart Core
blinking red diagnostics sequences Error log record Power - missing or distorted (BT)
only
No White No Bluetooth /
Reference Statio
Power LED video No One Step
TU_ TCO FRC AUD_E nary Wireless Skype Smart Core
& does not One NO RF video No Remote
2 3 4 5 6 7 8 DEM N_E TC_ RR_I2 colore can't No Audio Can't no LED (Set
reponse to of input all Remote (OSR)
OD RR I2C C d lines connect Work is still alive)
remote Input Inputs can't
or dots
(Dead Set) s connect

B* Board                      

DPA Board
             
(QX only)

G*
      
Board/ADP

H* Board   

Speaker  

Tuner board
 
(Except QX)

Wifi & BT
  
Module

LD* Board        

V By One
    
FFC

Tcon    

LCD Panel     
Panel Panel
(Commu (Backli
Problem Power Power LD nication) ght) TEMP 4KBE

Audio

13
 SECTION 3
TROUBLESHOOTING
No Item No Item
1.0 No Power - PSU 4.0 No Picture: All models
1.2 No Power -u-Com Failure No Picture: VIDEO Component/CVBS/SCART Analog
4.1
Signal Path
1.3 No Power - DDCON/LDO
4.2 No Picture: VIDEO
1.4 No Power - Main Device Failure
4.3 No Picture: Component/SCART
1.5 No Power - Main Device Replacement
4.4 No Picture: Tuner
2.0 LED Blinking: 2x (Main power Error)
4.5 No Picture: HDMI
2.1 LED Blinking: 3x (DC Alert)
5.0 Side Buttons Malfunction
2.2 LED Blinking: 3x (Audio Error)
5.1 IR Remote Commander Malfunction
2.3 LED Blinking: 4x (LD Voltage Error)
2.4 LED Blinking: 5x (Panel Communication Error) 5.2 Light Sensor Error

2.5 LED Blinking: 6x (Backlight Error) 6.0 Network Malfunction: Ethernet (Wired)

2.6 LED Blinking: 7x (Temperature Error) 6.2 Troubleshoot flow for Wireless Network malfunction

3.0 No Sound 6.3 Troubleshoot flow for Bluetooth malfunction (3D, TPR)
3.1 No Sound: Audio (For all models)
Main Board Power Off Checking (for Main SP Lch &
3.3
Rch)
Main Board Power On Checking (for Main SP Lch &
3.4
Rch)
3.5 No Sound: HP / Lineout Only
3.6 No Sound: SCART OUT Audio
3.7 No Sound: Tuner
3.8 No Sound: HDMI

14
1.0 No Power – PSU

15
 1 No Power
BFM Board Model

with G* board with AC-ADP

No Power No Power

Check STBY 3.3V Check 19.5V

Replace NG Replace NG
C413 NG C401 NG LD Board or
Between G* Board to G* Board Between LD Board to
near CN400 near CN400 AC Adaptor
BFM Board Harness BFM Board Harness
on BFM board on BFM board
OK OK
OK OK
Harness Harness

BFM Board BFM Board

u-Com Failure u-Com Failure

DDCON/LDO DDCON/LDO

Main Device Failure Main Device Failure

16
 1 No Power
BM2/DPA Board Model

with G* board with AC-ADP

No Power No Power

Check STBY 3.3V Check 24V

Replace NG LD Board
Replace NG C485 NG
C497 NG or
Between G* Board to G* Board Between LD Board to
near CN401 near CN401
DPA Board Harness AC Adaptor
DPA Board Harness on DPA board
on DPA board OK
OK
OK OK
Harness Harness

Check STBY 3.3V Check STBY 3.3V

Replace NG Replace NG
C402 NG C402 NG IC408
R407, R408
Between DPA Board to Between DPA Board to
near CN400 on DPA Board near CN400 on DPA Board
BM2 Board Harness BM2 Board Harness
on BM2 board on BM2 board
OK OK
OK OK
Harness Harness
BM2 Board BM2 Board

u-Com Failure u-Com Failure

DDCON/LDO DDCON/LDO

Main Device Failure Main Device Failure

17
1.2 No Power – μ-Com Failure

18
1.2 No Power u-com Failure
BFM Board Model
P-on u-com control signal path summary B-Board

OPWRSB
+3.3V_STBY #pin2
#pin1 ORESETB
#pin12 AC_OFF_INFO
Vdd Ucom
supply #pin5
SOC Muffin 2 (IC1000)
PANEL_PWR_ON
voltage
#pin10

X_SYSTEM_RST Tuner (CN2800)

#pin16
BL_ON P_ON_VBUS
#pin18 #pin1 DDC: +5.0V_VBUS (IC402)
G-Board or LD 1
PGOOD_
#pin9
1 DDC : +1.0V_M2 (IC604)

P-on u-com
P_ON_#1
#pin1 DDCs : +1.8V_TU (IC405)

IC401
3
G-Board or LD POWER_ON
#pin19 DDCs : +5V_MAIN (IC404), +3.3V_MAIN
or IC409 P_ON_#2 (Q406/Q407)
#pin14
LDOs: +1.05V_M2_A_1 (IC603),
+1.05V_M2_A_2 (IC606), VCC3IO_EMMC (IC2002)
#pin7 DC_OFF_DET
#pin3 DC_OFF_DET (IC400)
+12V_REG R430 MAIN_VC P_ON_LNB
#pin15
C +12V_LNB (Q408/Q409)
ADC port
R437

BL_MUTE
#pin8 SOC Muffin 2 (IC1000)

GND

19
1.2 No Power u-com Failure BFM Board Model
START

Check MAIN_VCC
Check VDD no no Check +12V_MAIN Line
Check +3.3V_STBY R437 Voltage.
C419 Voltage. (G board, LD or IC409).
C413, CN400 #24pin Is the voltage >1.6V?
Is the voltage >3.0V?
yes
yes

Check DC_OFF_DET no Check P_ON_VBUS

Check DC_OFF_DET no
C504 Voltage. P-on ucom #pin11 Change IC401
IC400
Is the voltage >3.0V? is >3.0V?

yes
yes
Check OPWRSB SOC
no Check P_ON_#1
R441 Voltage. Muffin 2 no
P-on ucom #pin13 Change IC401
Is the voltage 0V? problem
is >3.0V?
yes
yes
1.3 No POWER - DDCON/LDO
Check POWER_ON Try AC Off and On after few minutes. Check PGOOD_1
no no Check 1.0V DDCON (IC604)
P-on ucom #pin19 If #pin19 keep Low, change IC401. R434 Voltage.
And (if it is mounted)
Is the voltage >3.0V? If #pin19 goes High few seconds and downs to Low, Is the voltage >3.0V?
12V DDCON (IC409).
yes Check +12V_MAIN Line (G board, LD or IC409).
Continue next page…
Check P_ON_LNB
no
P-on ucom #pin15 Change IC401
Is the voltage >3.0V?

yes

20 20
 1.2 No Power u-com Failure BFM Board Model

Cont…

yes

Check P_ON_#2
no
P-on ucom #pin14 Change IC401
Is the voltage >3.0V?

yes

Check ORESETB
no
P-on ucom #pin12 Change IC401
Is the voltage >3.0V?

yes

Check X_SYSTEM_RST
no
P-on ucom #pin16 Change IC401
Is the voltage >3.0V?
yes

If BL_MUTE (R435) is 0V
Check BL_ON no
Change IC401
P-on ucom #pin18
Is the voltage >3.0V?
yes END
Ucom IC401 is working OK

21 21
1.2 No Power u-com Failure
BFM Board Model

DC_OFF_DET check

START

Check DC_OFF_DET no
END
R420
IC400 is working OK
Is voltage < 3V?

yes

Check Vdd
no
C418 Change IC400
Is voltage < 5V?

yes

END
IC400 is working OK

22 22
 1.2 No Power u-com Failure
BM2/DPA Board Model
P-on u-com control signal path summary BM2 or DPA Board

OPWRSB
+3.3V_STBY #pin2
#pin1 ORESETB
#pin12 AC_OFF_INFO
Vdd Ucom
supply #pin5
SOC Muffin 2 (IC1000)
PANEL_PWR_ON
voltage
#pin10

X_SYSTEM_RST Tuner (TU2801 , TU2802, TU2803)

#pin16
BL_ON P_ON_VBUS
#pin18 #pin1 DDC: +5.0V_VBUS (IC402)
G-Board or LD 1
#pin9 PGOOD_
1 DDC : +1.0V_M2 (IC604)

P-on u-com
P_ON_#1 DDCs : +1.8V_TU (IC405), +1.1V_TU_SKP (IC406)
#pin1

IC401
3 DDCs : +5V_MAIN (IC404), +3.3V_MAIN
+1.0V_BE (IC4003/DPA)
G-Board or LD POWER_ON
#pin19 (IC409/DPA),
or IC403 on DPA P_ON_#2
+1.5V_BE (IC4001/DPA) , +1.1V_BE
#pin14 (IC4002/DPA)
LDOs: +1.05V_M2_A_1 (IC603),

#pin7 DC_OFF_DET +1.05V_M2_A_2 (IC606), +1.8V_BE

#pin3
(IC4004/DPA) DC_OFF_DET (IC400)
+12V_REG R430 MAIN_VC P_ON_LNB
#pin15
C +12V_LNB (Q408/409)
#pin17 X_BE_RST
ADC port
SOC BE (IC4000/DPA)
R437

X_LED_MUT
#pin8
E

GND

23
1.2 No Power u-com Failure BM2/DPA Board Model
START

Check MAIN_VCC
Check VDD no no Check +12V_MAIN Line
Check +3.3V_STBY R437 Voltage.
C419 Voltage. (G board or IC403 on DPA).
C402, CN400 #1pin Is the voltage >1.6V?
Is the voltage >3.0V?
yes
yes

Check DC_OFF_DET no Check P_ON_VBUS

Check DC_OFF_DET no
C481 Voltage. P-on ucom #pin11 Change IC401
IC400
Is the voltage >3.0V? is >3.0V?

yes
yes
Check OPWRSB SOC
no Check P_ON_#1
R441 Voltage. Muffin 2 no
P-on ucom #pin13 Change IC401
Is the voltage 0V? problem
is >3.0V?
yes
yes
1.3 No POWER - DDCON/LDO
Check POWER_ON Try AC Off and On after few minutes. Check PGOOD_1
no no Check 1.0V DDCON (IC604)
P-on ucom #pin19 If #pin19 keep Low, change IC401. R434 Voltage.
and (only for AC-ADP model)
Is the voltage >3.0V? If #pin19 goes High few seconds and downs to Low, Is the voltage >3.0V?
12V DDCON (IC403 on DPA).
yes Check +12V_MAIN Line (G board or IC403 on DPA).
Continue next page…
Check P_ON_LNB
no
P-on ucom #pin15 Change IC401
Is the voltage >3.0V?

yes

24 24
 1.2 No Power u-com Failure BM2/DPA Board Model

Cont…

yes

Check P_ON_#2
no
P-on ucom #pin14 Change IC401
Is the voltage >3.0V?

yes

Check ORESETB
no
P-on ucom #pin12 Change IC401
Is the voltage >3.0V?

yes

Check X_SYSTEM_RST
no
P-on ucom #pin16 Change IC401
Is the voltage >3.0V?
yes

If PANEL_PWER_ON (R433) is 0V
Check X_BE_RST no
Change IC401
P-on ucom #pin17
Is the voltage >3.0V?
yes

If BL_MUTE (R435) is 0V
Check BL_ON no
Change IC401
P-on ucom #pin18
Is the voltage >3.0V?
yes END
Ucom IC401 is working OK

25 25
1.2 No Power u-com Failure
BM2/DPA Board Model

DC_OFF_DET check

START

Check DC_OFF_DET no
END
R420
IC400 is working OK
Is voltage < 3V?

yes

Check Vdd
no
C418 Change IC400
Is voltage < 5V?

yes

END
IC400 is working OK

26 26
1.3 No Power DDCON/LDO

27 27
1.3 No Power DDCON/LDO
BFM Board Model

Check item summary

IC Ref Voltage supply Output ref. Enable pin Enable source Fuse Vcc ref.

IC402 +5.0V_VBUS C430 R455 P-on ucom IC401 #pin11 F400 C423

IC403 +3.3V_DDC_OUT C444 R467 R464 (19.5 or 12.5V) F401 C436

IC404 +5V_MAIN C456 IC404 #PIN1 P-on ucom IC401 #pin14 F402 C453

IC405 +1.8V_TU C463 IC405 #PIN5 P-on ucom IC401 #pin13 F403 C461

IC409 +12V_MAIN (AEP/J AC-ADP

C483 R513 P-on ucom IC401 #pin19 F404 C476
only)

IC601 +1.5V_DDR C609 C605 R603 (3.3V or 5V) - C602

IC602 +1.05V_M2_STBY C611 R612 C610 (+3.3V _STBY) - C610

IC603 +1.05V_M2_A_1 C613 R619 P-on ucom IC401 #pin14 - C612

IC604 +1.0V_M2 C625 R623 P-on ucom IC401 #pin13 F600 C618

IC605 +1.05V_M2_ST_ET C631 R613 M2 IC1000 #AP34 - C630

IC606 +1.05V_M2_A_2 C633 R633 P-on ucom IC401 #pin14 - C632

28 28
1.3 No Power DDCON/LDO
BFM Board Model DDCONs check

Please refer page-28 for Ref number.

IC Ref Voltage supply START

IC402 +5.0V_VBUS
Check fuse
IC403 +3.3V_DDC_OUT no
F4xx or F6xx Change Fuse
IC404 +5V_MAIN Is fuse OK?

IC405 +1.8V_TU yes

IC409 +12V_MAIN (AEP/J AC-ADP only) Check Vcc voltage

no Check POWER_ON P-on ucom #pin19
C4xx or C6xx
IC604 +1.0V_M2 Is voltage >12.0V?
(Refer 1.2 No Power U-Com Failure)

yes

Check Enable pin 1.2 No Power U-Com Failure

no
voltage or
Is voltage >2.5V? Enable source

yes

Change DDCON IC

29 29
1.3 No Power DDCON/LDO BFM Board Model

DDCON check IC Ref Voltage supply

START
IC601 +1.5V_DDR

Check IC404Vcc voltage Check Vcc voltage Check

no no no
C454 C602 D600 Change D600
Is voltage >12V? Is voltage >3V? Is diode ?
yes yes yes Check +3.3V_STBY.
G board or IC403

Check Vcc voltage Check no

no
C602 D601 Change D601
Is voltage >4V? Is diode ?

yes yes
Check +5V_MAIN DDCON (IC404)

no
Is IC600 mounted?

yes

Check Enable
no
IC600 #pin1 Change IC600
Is voltage >2.5V?
yes

Change DDCON
IC601

30 30
1.3 No Power DDCON/LDO BFM Board Model

LDOs check

Pleas refer page-28 for Ref number.

IC Ref Voltage supply START

IC602 +1.05V_M2_STBY yes

Check Vcc voltage Check +3.3V_DDC_OUT

IC603 +1.05V_M2_A_1 no
C6xx DDCON (IC403) or
IC605 +1.05V_M2_ST_ET Is voltage >3V? +3.3V_STBY (Gx board)

IC606 +1.05V_M2_A_2 yes

Check Enable pin

no 1.2 No Power U-Com Failure
voltage
Or Enable source
Is voltage >3V?

yes

Change LDO IC

31 31
1.3 No Power DDCON/LDO
BM2/DPA Board Model Check item summary
Board IC Ref Voltage supply Output ref. Enable pin Enable source Fuse Vcc ref.

DPA IC403 +12V_MAIN (AC-ADP C436 R422 P-on ucom IC401 #pin19 F401 C414
only)

DPA IC408 +3.3V_STBY (AC-ADP only) C445 R473 R472 (24V) F404 C442
DPA IC409 +3.3V_MAIN C480 IC409 #PIN1 P-on ucom IC401 #pin14 F405 C478
DPA IC4001 +1.5V_BE C4007 IC4001 #PIN5 P-on ucom IC401 #pin14 F4000 C4005
DPA IC4002 +1.1V_BE C4014 IC4002 #PIN5 P-on ucom IC401 #pin14 F4001 C4012
DPA IC4003 +1.0V_BE C4027 R4020 P-on ucom IC401 #pin13 F4002 C4020
DPA IC4004 +1.8V_BE C4001 R4002 P-on ucom IC401 #pin14 - C4000
BM2 IC402 +5.0V_VBUS C430 R455 P-on ucom IC401 #pin11 F400 C423
BM2 IC404 +5V_MAIN C456 IC404 #PIN1 P-on ucom IC401 #pin14 F402 C453
BM2 IC405 +1.8V_TU C463 IC405 #PIN5 P-on ucom IC401 #pin13 F403 C461
BM2 IC406 +1.1V_TU_SKP (J only) C472 IC406 #PIN5 P-on ucom IC401 #pin13 F404 C470
BM2 IC601 +1.5V_DDR C609 C605 R603 (3.3V or 5V) - C602
BM2 IC602 +1.05V_M2_STBY C611 R612 C610 (+3.3V _STBY) - C610
BM2 IC603 +1.05V_M2_A_1 C613 R619 P-on ucom IC401 #pin14 - C612
BM2 IC604 +1.0V_M2 C625 R623 P-on ucom IC401 #pin13 F600 C618
BM2 IC605 +1.05V_M2_ST_ET C631 R613 M2 IC1000 #AP34 - C630
BM2 IC606 +1.05V_M2_A_2 C633 R633 P-on ucom IC401 #pin14 - C632

32 32
1.3 No Power DDCON/LDO
BM2/DPA Board Model DDCONs check

Board IC Ref Voltage supply Please refer page-32 for Ref number.
DPA IC403 +12V_MAIN (AC-ADP only) START

DPA IC408 +3.3V_STBY (AC-ADP only)

DPA IC409 +3.3V_MAIN Check fuse
no
F4xx / F40xx/F6xx Change Fuse
DPA IC4001 +1.5V_BE Is fuse OK?

DPA IC4002 +1.1V_BE yes

DPA IC4003 +1.0V_BE Check Vcc voltage

no Check POWER_ON P-on ucom #pin19
C4xx / C40xx/C6xx
BM2 IC402 +5.0V_VBUS Is voltage >12.0V?
(Refer 1.2 No Power U-Com Failure)

BM2 IC404 +5V_MAIN yes

BM2 IC405 +1.8V_TU Check Enable pin 1.2 No Power U-Com Failure
no
BM2 IC406 +1.1V_TU_SKP (J only) voltage or
Is voltage >2.5V? Enable source
BM2 IC601 +1.5V_DDR
yes
BM2 IC604 +1.0V_M2
Change DDCON IC

33 33
1.3 No Power DDCON/LDO
BM2/DPA Board Model
Board IC Ref Voltage supply
DDCON check BM2 IC601 +1.5V_DDR
START

Check IC404 Vcc voltage Check Vcc voltage Check

no no no
C454 C602 D600 Change D600
Is voltage >12V? Is voltage >3V? Is diode ?
yes yes yes Check +3.3V_STBY.
G board or IC408 on DPA

Check Vcc voltage Check no

no
C602 D601 Change D601
Is voltage >4V? Is diode ?

yes yes
Check +5V_MAIN DDCON (IC404)

Check Enable
no
IC600 #pin1 Change IC600
Is voltage >2.5V?
yes

Change DDCON
IC601

34 34
1.3 No Power DDCON/LDO
BM2/DPA Board Model LDOs check

Please refer page-32 for Ref number.

Board IC Ref Voltage supply
START
DPA IC4004 +1.8V_BE yes
BM2 IC602 +1.05V_M2_STBY Check Vcc voltage
Check +3.3V_DDC_OUT
Check +3.3V_DDC_OUT
no DDCON (IC409)
C4xxx or C6xx
BM2 IC603 +1.05V_M2_A_1 DDCON (IC409) or
or
Is voltage >3V? +3.3V_STBY (Gx board)
BM2 IC605 +1.05V_M2_ST_ET yes
+3.3V_STBY (Gx board)

BM2 IC606 +1.05V_M2_A_2 Check Enable pin 1.2 No Power U-Com Failure
no 1.2 No Power U-Com Failure
voltage or
Or Enable source
Is voltage >3V? Enable source
yes

Change LDO IC

35 35
1.4 NO POWER – Main Device Failure

36 36
1.4 NO POWER – Muffin2 Failure
Muffin2 Fail Suspected

Muffin2 LOG is Yes Write DDR check Yes

Is there DDR error? Replace DDR
displayed bootloader

No No

Power uCom and No Check Muffin Log

Follow 1.2&1.3 Yes
related to eMMC Replace eMMC
DDCON/LDO OK?
Yes Is there “CRC error”

No No
Crystal X1000
Replace crystal
Is there 24MHz? Store SW log, check SW
Yes behaviors.

Muffin reset released? No Check uCom

ORESETB=High Follow 1.2
Yes
Yes Write DDR check Yes
eMMC clock present? Is there DDR error? Replace DDR
bootloader
No No
TV Business Division eMMC 37

Replace Muffin
data corruption

37
1.5 NO POWER – Main Device Replacement

TV Business Division 38 38
1.5 NO POWER – Muffin2 Replacement

Muffin2
replacement
flow

Data on eMMC need

to be erase first
eMMC erase
before changing
Muffin
If cannot be erased,
erase after replacing
Muffin2 replacement Muffin

SW write

39
2.0 LED Blinking: 2x (Main power Error)

TV Business Division 40 40
2.0 LED Blinking: 2x (Main power Error)

BFM（G* Board model） BFM（AC adapter model）

2-time blinking 2-time blinking

Check
Check “+12V_MAIN_IN” Check “+12V_Main”
Yes Yes “+19.5_12.5V_MAIN” Yes
at pin 11/13 of CN400 on R516 or R517
G* Board At pin 15/16 of CN400 AC adapter
on BFM Board, on BFM Board,
on BFM Board,
Voltage > 13.2V ? Voltage > 13.2V ?
Voltage > 23V ?

No No No

BFM Board (IC409

BFM Board BFM Board
or parts around)

TV Business Division 41 41
Check point for BFM

BFM (A side) Detail 1 Detail 2

CN400
CN400
+12.5V_Main

IC409

+19.5_12.5V_MAIN

IC409

+12.5V_MAIN_IN

TV Business Division 42 42
2.0 LED Blinking: 2x (Main power Error)

BM2+DPA（G* Board model）

2-time blinking

Check “+12V_MAIN”
Yes
at pin 11/13 of CN400
G* Board
on BM2 Board,
Voltage > 13.2V ?

No

BM1 Board

TV Business Division 43 43
Check point for BM2
Name B* board (A side) Detail

CN400

BM2
+12V_MAIN

44 44
2.1 LED Blinking: 3x (DC Alert & Communication
Error)

TV Business Division 45 45
Detail of 3x LED Blinking

Error Item Number of STBY Description

LED flashing

Trinity DC_ALERT 3 Main board 5V power rail monitoring

AUD_ERR 3 Audio amp error detection

Trinity Board: BFM or BM2+DPA;

TV Business Division 46 46
2.1 LED Blinking: 3x (DC Alert Error)

BFM

BM2+DPA

3-time blinking

Check
OK
+5.0V_VBUS at “C431” Audio Error
4.959V<Voltage<5.285V?

NG
IC402,etc
(B* Board)

TV Business Division 47 47
Check point for BFM
Board name Board PWB (A side) Detail

BFM

+5.0V_VBUS at “C431”

TV Business Division 48 48
Check point for BM2
Board name Board PWB (A side) Detail

BM2

+5.0V_VBUS at “C431”

TV Business Division 49 49
2.2 LED Blinking: 3x (Audio Error)

TV Business Division 50 50
Detail of 3x LED Blinking

Error Number of Description

Item STBY LED
flashing

Trinity DC_ALERT 3 Main board 5V power rail monitoring

AUD_ERR 3 Audio amp error detection

Trinity Board: BFM or BM2+DPA;

TV Business Division 51 51
 2.2 LED Blinking: 3x (Audio Error)

LED 3x blinking
(Audio Error)

(1) B-PWB Yes

VDD-GND short ?

No
Replace B-K Harness Yes Measure the Speaker
OK ? Yes Replace
Power Off impedance by multi-meter
(2) B-PWB Replace* Speaker
Check Yes Less than 3Ω ?
+3.3V_Audio short ? B-PWB No

No
No Replace G-PWB* Yes
Speaker Harness
OK ?
(3) B-PWB
Yes Finish
Fuse broken ?
No
No

(4) 12.5V check

Power On 12.5V is supplied to
Check B-PWB for a moment
before LED 3x blinking?

*For BFM chassis: if with AC adapter, G-PWB refer to LD board;

*For BM2+DPA chassis: “Replace B-PWB” include BM2 and DPA;

TV Business Division 52 52
Check point for BFM
(1) VCCP-GNDP short check
Name B* board (A side) Detail
Measure impedance between VDD
and GND at capacitor C3267.
If impedance is <100Ω → NG
(3) Fuse open check
Measure impedance of fuse
F3201 (with 12.5V);
If fuse open → NG

BFM

F3201

C3267

TV Business Division 53 53
Check point for BFM
Name B* board (A side) Detail

BFM R478

(2) +3.3V_Audio out short check

Measure impedance between
R478(any end) and GND.
If impedance is <100Ω → NG

TV Business Division 54 54
Check point for DPA
(1) PVDD-GND short check

Name B* board (A side) Detail Measure impedance between PVDD

and GND at capacitor C3249, C3267.
If impedance is <100Ω → NG

F3201

C3249

DPA

C3267
F3202

(3) Fuse open check

Measure impedance of fuse
F3201, F3202 (with 12.5V)
If fuse open → NG
TV Business Division 55 55
Check point for DPA
Name B* board (A side) Detail

DPA

C481

(2) +3.3V_Audio short check

Measure impedance between
+3.3v_audio and GND at C481.
If impedance is <100Ω → NG

TV Business Division 56 56
2.3 LED Blinking: 4x (LD Voltage Error)

TV Business Division 57 57
2.3 LED BLINKING 4x (LED Voltage Error)

BM2+DPA:

4-time blinking

Check “LD_ERR” “L” Replace the LD Board

at R4441(page 3)
DPA Board
on the DPA Board

“H” OK

4KBE SW or BM2 Board DPA Board

TV Business Division 58 58
Check point for DPA board

Name B* board (A side) Detail

R4441

DPA

59 59
2.3 LED BLINKING 4x (BCM Error)

BM2+DPA:

4-time blinking

Ground Impedance of NG NG OK
Replace Replace
BE_SCL1/SDA1_LD LD board
R5053/R5054 LD board
on the DPA Board
OK NG
OK

4KBE SW or BM2 Board Resistor broken 4KBE SW or BM2 Board

TV Business Division 60 60
Check point for DPA board
Name B* board (A side) Detail

R5053
DPA

R5054

61

61
2.4 LED Blinking: 5x (Panel Communication Error)

TV Business Division 62 62
 LED BLINKING: 5x (Panel Communication Error)

BFM

5-times blinking
NG
Change Change
BFM Panel (T-con)

Check NG OK
Replace G/LD*Board Symptom Symptom
“+12.5V_TCON” improvement improvement
G/LD* Board suspicious
on BFM

OK NG BFM is Panel (T-Con) is

suspicious suspicious

Symptom
Replace the Harness
improve
Between G/LD* Board Harness is

and BFM suspicious

NG

Symptom
improve
Replace V-By-One FFC
the V-By-One FFC is suspicious

NG

G/LD* Board: G board or LD board

TV Business Division 63 63
Check point for BFM

Name B* board (A side) Detail

+12.5V_TCON

BFM

R3809

TV Business Division 64 64
LED BLINKING: 5x (Panel Communication Error)

BM2+DPA

5-times blinking
NG NG
Change Change BM2 board
Panel (T-con) DPA board suspicious

Check
NG OK
“+12.5V_TCON” at Replace G Board Symptom Symptom

R5243 G Board suspicious improvement improvement

on DPA

OK NG Panel (T-Con) is DPA board is

suspicious suspicious

Symptom
Replace the Harness
improve
Between G Board Harness is

and DPS suspicious

NG

Symptom
improve
Replace V-By-One FFC
the V-By-One FFC is suspicious

NG

TV Business Division 65 65
Check point for DPA

Name B* board (A side) Detail

+12.5V_TCON

DPA

66 66
2.5 LED Blinking: 6x (Backlight Error)

TV Business Division 67 67
 LED BLINKING: 6x (Backlight Error)
BFM

6-times blinking

Check Voltage of Check Change Symptom

BL_ERR_DET Harness /
Harness
harness/connection harness Improvement
on 21pin of CN400 Connection
on BFM Voltage ≥ 1.9 V G/LD* board to B*Board
broken

No
Harness / improvement
Connection OK
Voltage < 1.9 V

LED driver or G board Symptom

LD board/G board
Improvement
 Change LD board or G board.

No
improvement

Change Symptom
Panel
Panel Improveme
No nt

Improveme
nt Change Symptom
BFM Board
BFM Improvement
G/LD* Board: G board or LD board

TV Business Division 68 68
Check point for BFM(BL_ERR_DET)

Name B* board (A side) Detail

Pin 21

CN400

BFM

TV Business Division 69 69
BM2+DPA

6-times blinking

Harness /
Check Voltage of Check Change Symptom
BL_ERR_DET Connection Harness
harness/connection harness Improvement
on 21pin of CN401 H broken
on DPA G board to DPA
No
improvement
Harness / G board Symptom
G board
Connection OK  Change G board. Improvement
L
No
improvement
Change Symptom
Panel
Panel Improvement
No
Improvement
Change Symptom
DPA Board
DPA Improvement
No
Improvement

BM2 Board

TV Business Division 70 70
Check point for DPA (BL_ERR_DET)

Name B* board (A side) Detail

Pin 21
CN401

DPA

71 71
2.6 LED Blinking: 7x (Temperature Error)

TV Business Division 72 72
LED BLINKING: 7x (Temperature Error)

7-time blinking

Setting
circumstance is OK? No Set to another
Temperature, location, etc.
Ventilation, etc.

Yes

Change B* Board,
NG
and Aging a few Panel
hours

Symptom
improvement
Check I2C_C bus Yes
B* Board NG communication OK? Temp sensor
(check the next page)
No

I2C_C bus dumping or

Muffin check

TV Business Division 73 73
Check point for BFM

Name B* board (A side) Detail

I2C0_SCL

I2C0_SDA

BFM IC1200

Temperature Sensor

TV Business Division 74 74
Check point for BM2

Name B* board (A side) Detail

BM2

I2C0_SDA

IC1200

I2C0_SCL

Temperature Sensor

75 75
3.0 No Sound

TV Business Division 76 76
3.0 No Sound
No Sound
Without LED 3x
No sound only Yes Go to
Analog RF and Digital RF ? 3.7 No Sound Tuner
Select [External Inputs]→
AV receiver is connected Yes [BRAVIA Sync Settings]→
to HDMI in ?
[BRAVIA Sync Control]→[off] No

No
Yes Go to
No sound only HDMI ?
3.8 No Sound HDMI

[Speakers] setting is Yes Change the setting to

[Audio System] ? [TV Speakers] No

Go to
No
3.1 No Sound Audio

Headphone is connected to Yes

Disconnect the Headphone
HP/Audio Out terminal ?

No

[Sound]→ Change [Sound]→

No
[Headphone Speaker Link] [Headphone Speaker Link]
Yes
setting is [On] ? to [Off], OK ?

No
Yes

Replace B-PWB
Go to
3.3 Power Off Checking HP/Audio out terminal or Headphone detect
GPIO may be broken

77 77
3.1 No Sound: Audio (For all models)

TV Business Division 78 78
3.1 No Sound Audio

No Sound
Audio

Replace B-PWB

Finish

79 79
3.3 Main Board Power Off Checking (for Main
SP Lch & Rch)

TV Business Division 80 80
3.3 No Sound Power Off Check
Power Off Check
From 2.1 Power Off Check
From 3.0

Measure the Speaker

Yes
impedance by multi-meter Replace Speaker
Less than 3Ω ?

(1) B-PWB
Yes No
PVDD-GND short ?
(See next page)
Confirm the speaker
harness Yes
No Replace Speaker Harness
Cut or shorted
to the chassis ?
(2) B-PWB
No
Yes
LDO out short ?
(See next page)
Return to 2.1 or 3.0
No

(3) B-PWB
Yes
Fuse broken ?
(See next page)

No
Replace B-PWB

81 81
BFM-PWB
(1) PVDD-GND short check
Measure impedance between PVDD and GND at
capacitor C3262.
If impedance is <100Ω → NG
(2) Fuse open check
Measure impedance of fuse
F3201 5A (12.5V or 19.5V)
If fuse open → NG

F3201

C3262
82 82
DPA-PWB
(1) PVDD-GND short check
Measure impedance between PVDD and GND at
capacitor C3249.
If impedance is <100Ω → NG
(2) LDO out short check
Measure impedance between +3.3V and GND at
C3248
If impedance is <100Ω → NG
(3) Fuse open check
Measure impedance of fuse
F3201 5A (12.5V or 19.5V)
F3201 If fuse open → NG

C3249

C3248

83 83
3.4 Main Board Power On Checking (for Main
SP Lch & Rch)

TV Business Division 84 84
3.4 No Sound Power On Check
Power On Check
From 2.1

(4) POWER_AU check

POWER_AU is supplied to
B-PWB for aNo
moment
before LED 3x brinking ?

Yes

No

Replace G-PWB
OK ?

Yes

No

Return to 2.1

Finish

85
3.5 No Sound: HP / Lineout ONLY

TV Business Division 86 86
3.5 No Sound Audio HP/Audio out

No Sound Audio
HP/Audio out

[Sound]→ [Headphone]
Headphone Volume Yes
[Headphone/Audio out] Increase Headphone Volume
is set to MIN?
is set to ?

No
Replace B-PWB

[Audio Out (Fixed)]

Replace B-PWB

[Audio Out (Variable)] Volume Yes

Increase Volume
is set to MIN?

No
Replace B-PWB

[Subwoofer] Set [Headphone/Audio Out]

to [Headphone] or [Audio Out]

87 87
3.6 No Sound: SCART OUT Audio

TV Business Division 88 88
3.6 No Sound Audio SCART (AEP only)

No Sound Audio
SCART

Select the input to

Yes
Analog RF or Digital RF
SCART OK ?

No

Replace B-PWB Finish

89 89
3.7 No Sound: Tuner

TV Business Division 90 90
3.7 NO SOUND: TUNER

No Sound with normal picture

NO
Only RF tuner input?

YES

Please refer Audio

Check IC1000 (SOC)
troubleshooting

91 91
3.8 No Sound: HDMI

TV Business Division 92 92
3.8 NO SOUND: HDMI1/2/3/4

No Sound

NG
Check the picture Refer to 4.5 HDMI NO PICTURE

OK
DVI Does this model have YES
Check the mode Connect Stereo minijack cable between Source and the TV, and
Analog Audio In
of Source equipment Change “HDMI/DVI Audio Source” to Auto or Analog Audio In.
(Stereo minijack)?
N
HDMI
o Change the mode of Source equipment to HDMI

Analog Audio In
Does this model have YES
“HDMI/DVI Audio Source”
Analog Audio In Change “HDMI/DVI Audio Source” to Auto or HDMI Audio In
setting is?
(Stereo minijack)?
NO Auto or HDMI
Audio

OK
Check Sound by other TV set
Refer to 3.3.1 No Sound Audio
which is same model

NG

Check Source equipment

NO OK Change B-Board.
Is Distributor used ? by Reference TV set
And inform the designer of it
(For example, RB2, RB1)
YE
S NG
Connect Source
Check the settings of
equipment directly
Source equipment

TV Business Division 93 93
4.0 No Picture: All models

TV Business Division 94 94
 4.0 NO PICTURE

No Picture BL_ON (L or H): IC401 #18pin (for 4K BFM/BM2 board)

BL_ON：H
Check Smart Core Check Replace NG NG
Replace LCD Panel
Got Any Normal No the V by One FFC
Behavior BL_ON the main Board (T-CON)
Display? No Harness
(5x Blinking) on the main board

BL_ON：L Symptom Symptom

Yes Yes
improvement improvement
Check Other 5x Blinking Backlight V by One FFC
Main board NG
Portion: Harness

Ext. Video Input -

No Picture

HDMI - No Picture

Tuner - No Picture

95
BL_ON (IC401 #18pin)

Board Board PWB A-side Detail

Name
IC401 18Pin

IC401

BFM

96
BL_ON (IC401 #18pin)

Board Board PWB A-side Detail

Name

IC401 18Pin

IC401

BM2

97
4.1 No Picture: VIDEO Componet/CVBS/SCART
Analog Signal Path

TV Business Division 98 98
4.1 : Video Analog Signal Path

AT35:GPIO56
VIDEO_DET
SCART
Video1/Component
(Back)
(Back) K34:VDACX_OUT
SCART_CVOUT
N35:SOY0
SCART_FB/COMP_Y
M35:CVBS2P
CVBS2P
M38:Y0P
SCART_SB/COMP_Y
L38:PB0P M2
SCART_SG/COMP_PB
SCART_SR/COMP_PRL37:PR0P IC1000
AEP
Except AEP A16:SD_CLK
CR_DET

Video 2
(Side Mini Jack)
L36:CVBS3P
CVBS3P
G16:GPIO66
VIDEO2_DET

TV Business Division 99 99
4.2 No Picture: VIDEO
4.3 No Picture: Component/SCART

TV Business Division 100 100

 4.2/4.3 : No Picture AEP Destination (BFM/BM2)
No Picture

SCART RGB SCART CVBS

No Picture No Picture
NG NG

[LOW: 0V] OK [LOW: 0V]

Check SCART_FB ** Detailed check all parts Check SCART_FB
* Check CN2600 NG • Check CN2600 NG
IC1000 N35 at SCART_FB signal IC1000 N35
Connection Connection
[SOY0] at R2614 Path [VD2604/R2613] [SOY0] at R2614
OK [HIGH: 0.4V  Composite] OK
OK [HIGH: 0.4V  Composite] NG
OK
OK [HIGH: 3V  RGB] OK [HIGH: 3V  RGB]

** Detailed check all parts

NG
at SCART_FB signal
** Detailed check all parts at
CN2600 along signal path Path [VD2604/R2613]
at Pin No: OK
Check wave between NG (Vpp: 0 V)
7 : [VD2603/R2603/C2601/ Detailed check all parts at
NG (Vpp: 0 V) NG
C2602/C2605/C2607 R2602/R2604]
Check wave between
CN2600 along signal path
11 : [VD2602/R2606/C2603/ NG at Pin No:
and IC1000 C2611 and IC1000
R2605/R2607] 20 : [D2603/R2618/C2610/
OK (Vpp: 1 V) 15 : [VD2601/R2610/C2606/ R2634/R2619]
R2609/R2611] OK (Vpp: 1 V)

OK OK

Muffin [IC1000] CN2600 Connectivity CN2600 Connector Muffin [IC1000] CN2600 Connector CN2600 Connectivity
Parts Broken Parts Broken
Problem Problem Problem Problem Problem Problem

*  OK Condition : No solder splash can be seen **  OK Condition : No part short-circuited

 NG Condition : Solder splash can be seen  NG Condition : Part short-circuited

[All voltage measurement using Oscilloscope]

101 101
 4.2/4.3 : No Picture except AEP Destination (BFM/BM2)
No Picture

Component
Video 2
No Picture
No Picture
* Check J2600
NG Con
Check if input OSD
NG (Vpp: 0 V) NG * Check J2600
VIDEO_DET at Check if input OSD
is GREY OUT NG (Vpp: 0 V)
R2626, Connection,
OK if it is highlighted is GREY OUT
CR_DET at VIDEO_DET
R2650 OK if it is highlighted
OK OK (Vpp: 3.3 V) At R2626
OK OK (Vpp: 3.3 V)
** Detailed check all parts
at VIDEO_DET signal NG (Vpp: 0 V) ** Detailed check all
NG (Vpp: 0 V)
Path [R2627] and CR_DET parts at VIDEO_DET
signal path [R2637] Signal Path [R2627]
OK (Vpp: 3.3 V) OK (Vpp: 3.3 V)

** Detailed check all parts

at signal path of: NG (Vpp: 0 V) ** Detailed check all parts
Check wave Check wave between NG
NG (Vpp: 0 V) Y0P : [D2601/R2606/C2603/ NG at CVBS2P signal path
Between R2639/R2604] C2611 and IC1000 [D2601/R2606/C2603/
C2602/C2605/C2607 PB0P : [VD2603/R2603/C2601/ R2640/R2619]
R2638/R2607]
and IC1000 OK (Vpp: 1 V) OK
OK (Vpp: 1 V) PR0P : [VD2601/R2610/C2606/
R2611]

OK

Muffin [IC1000] J2600 Connector J2600 Connectivity Muffin [IC1000] J2600 Connector J2600 Connectivity
Parts Broken Parts Broken
Problem Problem Problem Problem Problem Problem

*  OK Condition : No solder splash can be seen **  OK Condition : No part short-circuited

 NG Condition : Solder splash can be seen  NG Condition : Part short-circuited

[All voltage measurement using Oscilloscope]

102 102
 4.2/4.3 : No Picture ALL Destination (BFM/BM2)
No Picture

Video 2
No Picture

NG * Check J2601
Check if input OSD NG (Vpp: 0V)
Connection,
is GREY OUT
VIDEO_DET
OK if it is highlighted
At R2631
OK OK (Vpp: 3.3 V)

** Detailed check all NG (Vpp: 0V)

parts at VIDEO_DET
signal Path [R2630]

OK (Vpp: 3.3V)

NG (Vpp: 0 V)
Check wave between ** Detailed check all parts NG
at CVBS3P signal path
C2628 and IC1000
[D2609/R2621/C2612/R2643]

OK (Vpp: 1 V) OK

Muffin [IC1000] J2601 Connector J2601 Connectivity

Parts Broken
Problem Problem Problem

*  OK Condition : No solder splash can be seen **  OK Condition : No part short-circuited

 NG Condition : Solder splash can be seen  NG Condition : Part short-circuited

[All voltage measurement using Oscilloscope]

103 103
Condition Actions to be taken

Refer to IC troubleshooting for further

Muffin [IC1000]
investigation
Problem

CN2600 Connectivity
Problem
Change Connector
J2601 Connector
Problem

J2600 Connectivity
Problem

Change Part
Parts Broken

104 104
4.2/4.3 : Input Skip function (BFM/BM2)

Input Signal Non- Detect Input Signal Non- Detect

Detect (Typical) Detect (Typical
(Typical) (Typical) )
SCART Always Detected Component VIDEO_DET 0V 3.3V
/Video IC1000 AT35-
Video2 VIDEO2_DET 0V 3.3V
GPIO56
IC1000 G16-
GPIO66 CR_DET 0V 3.3V
IC1000 A16-
SD_CLK

Video2 VIDEO2_DET 0V 3.3V

IC1000 G16-
Video Video 2 GPIO66
1
(Side Mini Jack)

Component/Video
Video 2
(Side Mini Jack)
Rear

AEP

Rear

Except AEP

105 105
4.4 No Picture: Tuner

TV Business Division 106 106

4.4 NO PICTURE: TUNER
RF input no picture / noisy
picture

NG
Check RF source cable Change RF cable and antenna
and antenna, OK?
OK

Check Tuner power line:

3.3V at JL2800 = 3.3V?
N Please refer DDCON
1.8V at JL2801 = 1.8V?
G troubleshooting
DEM_3.3V at JL2830 = 3.3V? (BM2 only)
A_RESET value at JL2807 = 3.3V?
For JP_SK only – TU1.1 V (Refer notes)

OK

Check part mounting condition N

All broadcasting channel
cannot be received?
NO
YE for I2C SDA & SCL line (Refer Note I2C) G
S And
Check Tuner module connection (BFM)
OK
Change NG parts
connected to I2C bus
Notes:
I2C line for all tuners except Japan_SKP
- Parts for I2C SDA line: R2800, C2803.
- Parts for I2C SCL line : R2801, C2804.

Refer to next page I2C line for Japan_SKP

- Parts for I2C SDA line: R2804
- Parts for I2C SCL line : R2805

TU_1.1V line only in BM2 Japan_SKP Tuner

- Parts for TU_1.1V : FB2806

107 107
4.4 NO PICTURE: TUNER

From Previous page

Digital

Terrestrial/Cable Satellite
Analog
N
Check Tuner power line G 12V LNB Voltage
12V at JL2822 = 12V? Checking
OK

For TW, NA-

ATSC(MX/UC), For AEP_W, JP_SKP, PA_T2,
JP_SKP(Opticast) and LA- CH/HK, and LA-T2(COL)
ISDB-T

Refer Analog Tuning Refer Digital Tuning 1 Refer Digital Tuning 2

108 108
4.4 NO PICTURE: TUNER (BM2)
BM2 (Top View) 3.3V
BM2 Tuner potion(Top View)
For Tuner Power Lines 1.8V
For Tuner Power Lines

BM2 Tuner potion(Bottom View)

12V
For Tuner Power Lines
3.3V
JL2822 = 12V

JL2830 = 3.3V

JL2807 = 3.3V
JL2800 = 3.3V

JL2801 = 1.8V

109 109
4.4 NO PICTURE: TUNER (BM2)
BM2 (Top View)
For Tuner Power Lines (TU_1.1V : JP_SKP only)
& I2C line

R2804 C2803

R280
0
R280
R2805
1
C2804

FB2806 = 1.1V

110 110
4.4 NO PICTURE: TUNER (BFM)
BFM (Top View)
1.8V
For Tuner Power Lines
3.3V

12
V

BFM Tuner potion(Top View)

For Tuner Power Lines

JL2807 = 3.3V
JL2822 = 12V

JL2801 = 1.8V
JL2800 = 3.3V

BFM Tuner potion(Bottom View)

For Tuner Power Lines

111 111
4.4 NO PICTURE: TUNER (BFM)
BFM (Top View)
For Tuner I2C line

R280 R280
0 1

C280 C280
3 4

R280
4 R280
5

112 112
4.4 NO PICTURE: TUNER
FOR 12V LNB Voltage Checking: @ AEP_W and JP_SKP

12V LNB Voltage Checking

OK OK OK MOSFET
Check LNB power line Check P_ON_LNB signal line
Check fuse F2800 Q408/Q409
+12V_MAIN at R495 = 12V? at R446 = 3.3V?
broken

NG N N
G G

Change the fuse

AC adapter Please refer DDCON

AC adapter or G-board
troubleshooting

G-board

Check harness between N

G Harness broken
B-Board and G-board

OK

Please refer G-board

troubleshooting

113 113
4.4 NO PICTURE: TUNER (BM2)
BM2 (Top View)
12V LNB Voltage line R446

R495

Q408

Q409
F2800

114 114
4.4 NO PICTURE: TUNER (BM2)
BM2 (Top View)
12V LNB Voltage line

+12V_MAIN

+12V_MAIN
R495

Q408

Q409

115 115
4.4 NO PICTURE: TUNER (BFM)
BFM (Top View)
12V LNB Voltage line

R446

R495

Q408

Q409

F2800

116 116
4.4 NO PICTURE: TUNER (BFM)
BFM (Top View)
12V LNB Voltage line

R446
+12V_MAIN_IN
(G-board model)

+12V_MAIN

+12V_MAIN R495
Q408

Q409

F2800

117 117
4.4 NO PICTURE: TUNER
FOR ANALOG TUNING: @ All destination except JP_SKP
Notes:
- Parts for IFOUT_N line : FB2801, C2807, C2826
- Parts for IFOUT_P line : FB2802, C2808, C2825
- Parts for IFAGC line : R2838, C2827

For LA-ISDB(BR/AR), LA-T2(COL) and TW only A : Insert correct signal in correct terminal.
Analog Tuning
NG
For Other destination Confirm ANT or Cable connection A

OK

Channel can be lock? Check IC1000 (SoC)

O
K
NG

Check part mounting condition

for analog control line Change NG parts
NG
“IFOUT_N, IFOUT_P, IFAGC”

O
K

Check IC1000 (SoC) &

Tuner module connection (BFM)

118 118
4.4 NO PICTURE: TUNER
FOR DIGITAL TUNING 1: @ TW, NA-ATSC(MX/UC), JP_SKP(Opticast) and LA-ISDB-T.

Digital Tuning 1 Notes:

- Parts for IFOUT_N line : FB2801, C2807, C2826
For TW/LA-ISDB-T - Parts for IFOUT_P line : FB2802, C2808, C2825
For NA- - Parts for IFAGC line : R2838, C2827
NG ATSC(MX/UC)/JP_SKP(Opticast)
Confirm ANT or Cable connection A A : Insert correct signal in correct terminal.

OK
Sound is normal?

No sound
Check IC1000 (SoC)

Check part mounting condition OK

for digital data line
“IFOUT_N, IFOUT_P, IFAGC”

NG
Check SoC(IC1000) and Tuner module
Check Tuner module connection (BFM)
Change NG parts

119 119
4.4 NO PICTURE: TUNER (BM2)
BM2 (Top View)
IF & IFAGC line R2838 C2827

C2825 C2826
FB2802
C2808

FB2801
C2807

120 120
4.4 NO PICTURE: TUNER (BFM)
BFM (Top View)
IF & IFAGC line C2827
R2838

C2825 C2826

C2808 C2807

FB2802 FB2801

121 121
4.4 NO PICTURE: TUNER
FOR DIGITAL TUNING 2: @ AEP_W, JP_SKP, PA_T2, CH/HK, and LA-T2(COL)
Digital Tuning 2

LA-T2(COL) For PA_T2 and For AEP-W For JP_SKP

CH/HK
NG NG NG
Confirm ANT or Cable connection A Confirm ANT or Satellite connection A Confirm ANT or Satellite connection A
OK OK
OK
Terrestrial All except SKP_Opticast BS/CS or SKP_Opticast/
Digital cable/ Terrestrial
SKP_Premium or terrestrial
Cable OK SKP_Opticast
Sound is normal?

No sound Refer to Digital Tuning 1

Refer to Digital Tuning 1
Check IC1000 (SoC)
Notes:
On Service CASE B - Parts for TU1_TS_DATA0 line : R2847.
mode display
- Parts for TU1_TS_CLK line : R2844, R2815,R2866
TS_LOCK ?
- Parts for TU1_TS_VALID line : R2845.
UEC ?
- Parts for TU1_TS_SYNC line : R2846.
- CASE A : TS _LOCK = LOCK and UEC constant
CASE A
Change Tuner module - CASE B : TS _LOCK = UNLOCK or UEC is increasing
(Refer to Note tuner )

Note (Only BM2 PWB)

Check part mounting condition for digital data line OK (Tuner reference -- destination)
“TU1_TS_DATA0, TU1_TS_CLK, TU2801 - PA-T2
TU1_TS_VALID, TU1_TS_SYNC” TU2801 - LA-T2(COL)
TU2801 - CH, HK
NG TU2803 - AEP_W
Check IC1000 (SoC) TU2802 - JP_SKP

Change NG parts
A : Insert correct signal in correct terminal.

122 122
4.4 NO PICTURE: TUNER (BM2)
BM2 (Top View)
TS1 line

R2845 R2844

R2847
R2846

R2866 R2815

123 123
4.4 NO PICTURE: TUNER (BFM)
BFM (Top View)
TS1 line

R2845 R2844

R2847

R2846

R2815

124 124
4.5 No Picture: HDMI

TV Business Division 125 125

 4.5 NO PICTURE: HDMI1
No Picture

Check the below point at All lines

Connector side are NG
Other Input is OK Replace
Check other ・Check +5V line
CN3603
HDMI input ・Check HPD line
・Check DDC lines

All Inputs ・Check TMDS lines

NG
are NG
Only +5V line +5V line is OK
Other TV set
is NG and HPD line
Check Picture by other TV set OK Replace Only TMDS lines
Spec:4.7~5.3V is NG
which is same model IC1000 are NG
Spec:2.4~5.3V
Target board & other TV
set both NG
Replace Replace
Only DDC lines
Connect Source R3646 RB3619,RB3620,
Is Distributor used ? are NG
YES equipment directly RB3611,RB3612
NO
Replace
Check Source equipment RB3603,R3664,R3665
Change B-Board.
by Reference TV set Replace IC1000 (SOC).
(For example, RB1) Reference TV Set OKAnd inform the designer of it
And inform the designer of it NG NG

Reference TV set
NG

Check the settings of

Source equipment

TV Business Division 126 126

4.5 NO PICTURE: HDMI1

R3646

RB3603,R3665
,R3664

IC1000

CN3603
CN3603

IC1000

RB3612, RB3619,
RB3611 RB3620

TV Business Division 127 127

4.5 NO PICTURE: HDMI1

RB3620,
RB3619

RB3606,RB3605
RB3608,RB3607 R3665,RB3603

CN3603
RB3610,RB3609 R3664
RB3612,RB3611

CN3603

R3646

IC1000

TV Business Division 128 128

 4.5 NO PICTURE: HDMI2
No Picture

Check the below point at All lines

Connector side are NG
Other Input is OK Replace
Check other ・Check +5V line
CN3600
HDMI input ・Check HPD line
・Check DDC lines

All Inputs ・Check TMDS lines

NG
are NG
Only +5V line +5V line is OK
Other TV set
is NG and HPD line
Check Picture by other TV set OK Replace Only TMDS lines
Spec:4.7~5.3V is NG
which is same model IC1000 are NG
Spec:2.4~5.3V
Target board & other TV
set both NG
Replace Replace
Only DDC lines
Connect Source R3647 RB3613,RB3614,
Is Distributor used ? are NG
YES equipment directly Replace RB3605,RB3606
NO
RB3604 NG

Check Source equipment and

Change B-Board.
by Reference TV set R3658,R3659
(For example, RB1) Reference TV Set OKAnd inform the designer of it or
*(IC3600,R3666,R3667,C3626
Reference TV set Only BM2 board)
NG
NG Replace IC1000 (SOC).
And inform the designer of it

Check the settings of

Source equipment

TV Business Division 129 129

4.5 NO PICTURE: HDMI2

RB3614,
RB3613

CN3600
CN3600
RB3604
R3658,R3659

R3647
RB3606,
RB3605
IC1000

IC1000

TV Business Division 130 130

4.5 NO PICTURE: HDMI2

R3647
RB3606,RB3605
RB3608,RB3607 RB3604
RB3610,RB3609
RB3612,RB3611

R3658
R3659

CN3600
IC3600
R3666
R3667
CN3600

C3626
IC1000

RB3613,
RB3614

TV Business Division 131 131

 4.5 NO PICTURE: HDMI3
No Picture

Check the below point at All lines

Connector side are NG
Other Input is OK Replace
Check other ・Check +5V line
CN3601
HDMI input ・Check HPD line
・Check DDC lines

All Inputs ・Check TMDS lines

NG
are NG
Only +5V line +5V line is OK
Other TV set
is NG and HPD line
Check Picture by other TV set OK Replace Only TMDS lines
Spec:4.7~5.3V is NG
which is same model IC1000 are NG
Spec:2.4~5.3V
Target board & other TV
set both NG
Replace Replace
Only DDC lines
Connect Source R3644 RB3615,RB3616,
Is Distributor used ? are NG
YES equipment directly Replace RB3607,RB3608
NO
RB3601 NG

Check Source equipment and

Change B-Board.
by Reference TV set R3660,R3661
(For example, RB1) Reference TV Set OKAnd inform the designer of it or
*(IC3601,R3668,R3669,C3627
Reference TV set Only BM2 board)
NG
NG Replace IC1000 (SOC).
And inform the designer of it

Check the settings of

Source equipment

TV Business Division 132 132

4.5 NO PICTURE: HDMI3

RB3616,
RB3615

CN3601
RB3601
R3661,R3660

CN3601
RB3608, R3644
RB3607
IC1000

IC1000

TV Business Division 133 133

4.5 NO PICTURE: HDMI3

R3644

R3660,R3661
IC3601
RB3606,RB3605
C3627
RB3608,RB3607
R3668
RB3610,RB3609
R3669
RB3601
RB3612,RB3611
CN3601

CN3601
RB3615,
IC1000 RB3616

TV Business Division 134 134

 4.5 NO PICTURE: HDMI4
No Picture

Check the below point at All lines

Connector side are NG
Other Input is OK Replace
Check other ・Check +5V line
CN3602
HDMI input ・Check HPD line
・Check DDC lines

All Inputs ・Check TMDS lines

NG
are NG
Only +5V line +5V line is OK
Other TV set
is NG and HPD line
Check Picture by other TV set OK Replace Only TMDS lines
Spec:4.7~5.3V is NG
which is same model IC1000 are NG
Spec:2.4~5.3V
Target board & other TV
set both NG
Replace Replace
Only DDC lines
Connect Source R3645 RB3617,RB3618,
Is Distributor used ? are NG
YES equipment directly Replace RB3609,RB3610
NO
RB3602 NG

Check Source equipment and

Change B-Board.
by Reference TV set R3662,R3663
(For example, RB1) Reference TV Set OKAnd inform the designer of it or
*(IC3602,R3670,R3671,C3628
Reference TV set Only BM2 board)
NG
NG Replace IC1000 (SOC).
And inform the designer of it

Check the settings of

Source equipment

TV Business Division 135 135

4.5 NO PICTURE: HDMI4

RB3618,
RB3617

CN3602
R3662,R3663
RB3602

R3645

IC1000
CN3602

IC1000

RB3610,
RB3609

TV Business Division 136 136

4.5 NO PICTURE: HDMI4

R3645

RB3602 R3662,R3663

RB3606,RB3605
RB3608,RB3607
RB3610,RB3609 IC3601
RB3612,RB3611 C3628
CN3602

R3670
R3671

CN3602
RB3617,
IC1000 RB3618

TV Business Division 137 137

5.0 SIDE BUTTONS MALFUNCTION

TV Business Division 138 138

Key Switch Buttons Error

Check harness OK
connection between
Side key buttons error Harness connection issue
B-board and switch
module

NG

Change harness OK
B-board to switch module
between B-board to
harness issue
switch module harness

NG
OK
Change switch module Switch module issue

NG

NG
Resistor value Check resistor value on
Parts issue
B-board
[BM2/BFM]
OK In case that power key error
R1108 : 0 [ohm]
R1049 : 47k [ohm]
R1222 : 4.7k [ohm] NG
Check resistor value on
* R1089 may be not mounted B-board
Resistor value
In case that buttons error except power key
[BM2/BFM]
OK
R1028 : 4.7k [ohm] Main device issue
R1107 : 0 [ohm] Change B-board
R1050 : 20k [ohm]
R1051: 22k [ohm]
* R1091 may be not mounted

139 139
5.1 IR REMOTE COMMANDER MALFUNCTION

TV Business Division 140 140

 IR Remote Commander Error
Center white LED Battery of remote
blinks when pushing OK commander
IR remote commander
buttons of remote
does not respond could be weak.
commander at close
to IR sensor. Change battery.
NG

Check harness OK
connection between Harness connection
B-board and issue
SmartCore

NG

Change harness OK B-board to SmartCore harness

between B-board to
SmartCore harness issue

NG

OK
Change SmartCore SmartCore issue

NG

NG
Check resistor value on
Parts issue
B-board

Resistor value

[BFM/BM2] OK
Change B-board
R1110 : 0 [ohm]
Main device issue
R1259 : 47k [ohm]
* R1110 may be not mounted

141 141
5.2 Light Sensor Error

TV Business Division 142 142

 Light Sensor Error
Battery of remote
Setting is “ON” Check harness OK
Backlight level does not Check UI setting and commander
connection between
change when ambient make sure light sensor
B-board and could be weak.
light changed setting is “ON”
SmartCore
Change battery.
NG
Setting is “OFF”
Check harness OK Harness connection
connection between
Setting issue issue
B-board and H-board
Change setting to “ON”
NG

Change harness OK B-board to SmartCore harness

between B-board to
SmartCore harness issue

NG

OK
Change SmartCore SmartCore issue

NG

NG
Check resistor value on
Parts issue
B-board
Resistor value

[BFM/BM2]
OK
R1029 : 0 [ohm]
Change B-board
R1109 : 0 [ohm]
Main device issue
R1052 : 150k [ohm]
* R1029, R1109 may be not mounted

143 143
6.0 Network Malfunction: Ethernet (Wired)

TV Business Division 144 144

6.0 Network Malfunction: Ethernet (Wired)
[Network Set-up]
>[Wired Set-up]
on the TV

OK OK OK
Connection Results Connection Results Connection Results
B board
Cable Connection Local Access Internet Access

Failed Faile Failed

d Check
OK Auto
Wired Set-up Proxy setting
Check cable B board Local router
IP address setting
DHCP server
NG Manual
Check IP address
Ethernet Cable
&
Local router setting

B Board

CHK1 CHK2 CHK3 CHK4

Any scratches Check Ethernet Check
NO OK OK Check CMF OK
along Connector pins Pulse Transformer IC1000 problem.
Soldering
TX+/-, RX+/- Soldering soldering Change B-board
L3400
lines? J3400 T3400,T3401

YES NG NG NG

Change
Change B-board Change Pulse Trans Change CMF
Ethernet Connector

145 145
Board Board PWB (A side) Detail
Name

BFM
CHK3
CHK4 CHK2
T3400
J3400
L3400 T3401

CHK1

TV Business Division 146 146

Board Board PWB (A side) Detail
Name

BM2 CHK4
L3400

CHK3

T3400
CHK2
T3401 J3400

CHK1

TV Business Division 147 147

6.2 Troubleshoot flow for Wireless Network
malfunction

TV Business Division 148 148

Wireless Network malfunction (continue)

1) Internal Wireless Network malfunction

Wireless Network
on the TV

Error Message appear No Is the radio field No

when the Wireless Strength too weak Bxx Board
Network is selected? or even No signal?

Yes Yes
NG
*1 Hardware defect suspected.
Change WiFi module Access Point
Go to the next page

OK

WiFi module

TV Business Division 149 149

Wireless Network malfunction

*1 From previous page

Check harness NG OK
connection is OK Connect properly Loose harness
between WiFi and Bxx

OK NG

NG
NG Change harness
Change Change Bxx board
between Bxx board
Wi-Fi module
and WiFi
OK
OK If Wi-Fi malfunction happens,
• Wi-Fi module
Wi-Fi module Main Harness • Harness between WiFi and Bxx
• Bxx board
are suspected.

TV Business Division 150 150

6.3 Troubleshoot flow for Bluetooth malfunction
(3D, Voice Remote)

TV Business Division 151 151

Bluetooth malfunction
Voice Remote doesn’t work
Or
3D-glasses (Active) doesn’t work
Or
Bluetooth Keyboard/Mouse doesn’t work
Please refer
Voice Remote manual
Home > Settings > OK Check BT antenna OK 3D-glasses (Active) manual
Bluetooth Settings Can read Connection is OK
Or
Near discoverable
Bluetooth Device NG Bluetooth Keyboard/Mouse operation manual
NG
else

OK Loose BT antenna
Connect properly
NG connection

Check harness NG OK
connection is OK Connect properly Loose harness

between BT and Bxx

OK
NG

NG Change harness NG
Change BT module Change Bxx board
Between Bxx board
and BT
OK OK

BT module Main Harness

TV Business Division 152 152

 SECTION 4
SERVICE ADJUSTMENTS
How to Enter Service Mode
From Standby Mode 4
Service Mode
1. Go to TV standby condition by Model Information >>
remote commander.
1
Self diagnosis History >>
Video / Audio >>
2. Press “i+ (info)/Display”, “5”, Panel / PQ >>
“Volume+” then “TV power” on General Setting >>
remote.
2
Tuner >>
Wifi >>
3. You can see Service menu on
display. 3

[</>] Set [Home]Exit

Remote Commander

Key Behavior Summary

*Service menu disappears, but the app is working in the background, If you don’t do AC plug OFF/ON,
remain the Service Mode App and User can see the Service Mode after RC ON
153
 Software Version
1) In Service Mode, select “Model Information”, press “Enter” or → button to enter Status Information

Main Micro
Service Mode Model SW Version: PKG2.011.0010NAB
NVM Version: 0001 UC2
Model Information >> Boot Version: V1.000
Self diagnosis History >> Status Information >> PQ Version: 102100006
AQ Version: AQ1.100
Video / Audio >> Model Information >> <Ext>
exFRC: 00.00.00.00
Panel / PQ >> Model Number Setting >> CameraVID: 0
General Setting >> SERIAL NUMBER EDIT CameraPIC: 0
CameraFW: 0
Tuner >> 4k BE
Wifi >> MLFW: SF1.002
MAFW: SF0.360
ADSP SF0.501
NDAT SD0.370
PDAT SD0.370
BDAT SD1.011
BCM SD-------
FDAT SD0.002
[</>] Set [Home]Exit [</>] Set [Home]Exit UDAT SD0.000
BDIX SD0.370

2) Press “Enter” or “Return” button to return to Service Mode

Service Mode
Model Information >>
Self diagnosis History >>
Video / Audio >>
Panel / PQ >>
General Setting >>
Tuner >>
Wifi >>

[</>] Set [Home]Exit

TV Business Division 154 154

 Serial Number Edit (1) Service Mode
Model Information >>
Self diagnosis History >>
Video / Audio >>
1) In “Service Mode”, select “Model Panel / PQ
General Setting
>>
>>
Information” by pressing “↑” or “↓” then Tuner >>
Wifi >>
pressing “Enter” or “→” button to enter >>
inside.
2) Select “Serial Number Edit” by pressing “↑” [</>] Set [Home]Exit
or “↓” button then pressing “→” button
3) Press “↑” or “↓” to input numbers Mode
4) After user input data , press <Enter> Status Information >>
 Pop-up dialog appear to confirm input Model Information >>
Model Number Setting
data correct Serial Number Edit _ _
>>
_ _ _ _ _
 Serial Number can be set ONLY
ONCE
5) Press “→” or “←” button to select YES or
NO. Select YES if input data is correct.
Select NO if input data is incorrect. Press
<Enter> to save answer.
Service Mode
>>
Status Information >>
Model Information >>
Model Number Setting >>
Serial Number Edit 9 9 9 9 9 9 9

Input Data correct?

Yes No

TV Business Division 155 155

 Service Mode
Serial Number Edit (2)
>>
If YES is selected, the input data is saved into Status Information
EEPROM. SERIAL NUMBER EDIT is grayed out Model Information >>
and the serial number that has been input is Model Number Setting <[ KDL-40X500B
>> ]>
displayed. User will not able to edit anymore.
Serial Number Edit 9999999

If NO is selected, the input data is not saved

into EEPROM. The serial number that has been
input is displayed. User can still edit the Serial
Number.

Service Mode

Status Information >>

Model Information >>

Model Number Setting <[ KDL-40X500B

>> ]>

Serial Number Edit 9 9 9 9 9 9 9

Input Data correct?

Yes No

TV Business Division 156 156

 Model Number Setting Service Mode Service Mode
Model Information >>
Status Information >>
Self diagnosis History >>
1) In “Service Mode”, select “Model Video / Audio >>
Model Information >>

Information” by pressing “↑” or “↓” then Panel / PQ >>

Model Number
Setting
>>
Serial Number Edit
pressing “Enter” or “→” button to enter General Setting >>

inside. Tuner >>

Wifi >>
2) Select “Model Number Setting” by
pressing “↑” or “↓” button then pressing
“Enter” or “→” button
3) Press “↑” or “↓” arrow key to scroll
Product Name Candidate.
[</>] Set [Home]Exit

 (e.g. KDL-40X500B CO1,KDL-

40X500C BR6)
4) Select one Product Name from the list, [MODEL_NUMBER_SETTING]

press <Enter> will pop dialog to inform

user to confirm data
Model dependent settings will be
____________
overwritten into EEPROM.

OK

TV Business Division 157 157

WB Adjustment
Please apply Main board or panel is replaced.
1. In “Panel/PQ” service mode
a. Go to “WB Adjustment” category by “↑” or “↓”.
b. To select “WB Adjustment”, press → button.
c. To change data , press “←” or “→” on remote commander.
Panel / PQ
b.
Back <<
WB Adjustment >>
WB/Mura/CUC data transfer >>

c.
[</>] Set [Home]Exit
Back <<
R WB Gain <[ 0 ]>
Service Mode G WB Gain <[ 0 ]>
a.
B WB Gain <[ 0 ]>
R WB Offset
Model Information >>
<[ 0 ]>
Self Diagnosis History >>
G WB Offset <[ 0 ]>
Video/Audio >>

>>
B WB Offset <[ 0 ]>
Panel/PQ

General Setting >>

Tuner >>

Wifi >> [</>] Set [Home]Exit

TV Business Division 158 158

WB/Mura/CUC data transfer
Please apply Main board or panel is replaced.
1. In “Panel/PQ” service mode
a. Go to “WB/Mura/CUC data transfer” category by “↑” or “↓”.
b. To select “WB/Mura/CUC data transfer”, press → button. Back <<
c. To change data , press “←” or “→” on remote commander. WB/Gamma data transfer <[ 0. SoC to T-con ]>
Mura data transfer <[ 0. SoC to T-con ]>
Panel / PQ
CUC data transfer <[ 0. SoC to T-con ]>

Back <<
[Start]
WB Adjustment >>
WB/Mura/CUC data transfer >>

[</>] Set [Home]Exit

[</>] Set [Home]Exit 2. In “WB/Mura/CUC data transfer”

a. Select “WB/Gamma data transfer” by
pressing “↑” or “↓” on remote commander .
Service Mode
Model Information >> b. To change the items, press “←” or “→” on
Self diagnosis History >>
remote commander and press “Enter”
Video / Audio >>
Panel / PQ >> button.
General Setting >>
Tuner >> Selectable items are:
Wifi / BT >>
 0. SoC to T-con
 1. T-con to SoC
[</>] Set [Home]Exit  2. Not atction
c. Select “[start]” and press “Enter” button to
TV Business Division start
159 transfer. 159
 HDD Performance Check
Service Mode General Setting
1) In “Service Mode”, select Model Information >> Back <<
“General Setting” by Self diagnosis History >>
Aging mode <[On/Off]>
pressing “↑” or “↓” then Video / Audio >>
HDD Performance Check >>
Panel / PQ >>
pressing “Enter” or “→” General Setting >> AAA >>
button to enter inside. Tuner >> Update CI+ Credentials >>
Wifi / BT >> Boot count reset >>
ECS Enable <[On/Off]>
2) Select “HDD Performance
check ” by pressing “↑” or
“↓” then pressing “Enter” [</>] Set [Home]Exit
or “→” button to enter [</>] Set [Home]Exit

inside.

3) A message "Please
HDD Performace Check
wait ..." is displayed Service Mode
during performance check
Result <[ NG ]>
processing. Please wait… Back <<
4) Result OK or NG will be
displayed after
performance of HDD is
checked

TV Business Division 160 160

 HDD Re-Register
Service Mode General Setting
Model Information >>
Back <<
Self diagnosis History >>
Aging mode <[On/Off]>
1) In “Service Mode”, select “General Video / Audio >>
HDD Performance Check >>
Setting” by pressing “↑” or “↓” then Panel / PQ >>
AAA >>
pressing “Enter” or “→” button to General Setting >>
Tuner >> Update CI+ Credentials >>
enter inside. Wifi / BT >> Boot count reset >>
ECS Enable <[On/Off]>
2) Select “AAA” by pressing “↑” or “↓”
then pressing “Enter” or “→” button
to enter inside. [</>] Set [Home]Exit [</>] Set [Home]Exit

3) Result OK or NG will be displayed after

HDD re-registration is succeed/failed HDD Re-Register

Result <[ NG ]>

Back <<

TV Business Division 161 161

Summary of Service Control

Function The flow of control

Service mode on Display><5><Vol Up><Power>

Service mode off AC plug OFF

Item up / down <↑>/ <↓>

Item select left/right <←>/<→>

Execute (実行) <OK>

TV Business Division 162 162

How to Enter Self Diagnosis Display
Directly go to Self diagnosis display without entering Service Mode
1. Go to TV standby condition by remote commander.
2. Press “i+ (info)”, “5”, “Volume-” then “TV power” on remote.
3. You can see Self Check.

SELF CHECK
Back <<
002 MAIN_POWER 000000000000000000000000000000000000 000
003 DC_ALERT 000000000000000000000000000000000000 000
003 AUD_ERR 000000000000000000000000000000000000 000
003 HDMI_EQ 000000000000000000000000000000000000 000
003 TU_DEMOD 000000000000000000000000000000000000 000
004 LD_ERR 000000000000000000000000000000000000 000
004 BCM_ERR 000000000000000000000000000000000000 000
005 TCON_ERR 000000000000000000000000000000000000 000
005 P_ID_ERR 000000000000000000000000000000000000 000
005 FRCIC_ERR 000000000000000000000000000000000000 000
006 BACKLIGHT_ERR 000000000000000000000000000000000000 000
007 TEMP_ERR 000000000000000000000000000000000000 000
007 4KBE_ERR 000000000000000000000000000000000000 000
008 SW_ERR 000000000000000000000000000000000000 000
00000 00000 00000

[Home]Exit

TV Business Division 163 163

 SECTION 5
DIAGRAMS
5-1.CIRCUIT BOARD LOCATION

5-1-1. KD-49X7*D , KD-49XD7* KJ-49X7*D XBR-49X7*D 5-1- 2. KD-55X7*D, XBR-55X7*D

SWITCH
UNIT
GL6 Board B* Board
GL6 BOARD B* BOARD SWITCH UNIT

<SMART CORE BLOCK >

HSC3 MOUNT

164
Diagrams

5-2. Block Diagram

FY16 GN2TR/Trinity QH2, QHL, QML, QE, QEL

Some control lines are left out.

LD/Gx board

Temp Cur Sens. BFM Board

DDCs
Sensor
Power
CAS/CI Center Key
Backlight PWM
S-NIM2 L/R Keys
RF Power Micro IR Rx

eMMC
(PIC16F527T) RGBW LED
Analog
16GiB IRB Micro
CEC Light Sens.
2x6G DDR3 (S3F80P5X9R)
4Gbit x 5
HDMI
UART Panel
2x3G
Vx1
FRC/Tcon
Main 4K2K/60p
USB3.0
RGB 10b
USB2.0 SoC
I2S D-AMP
(Muffin2) SP
SP 2ch
WiFi/BT (BD28623)
USB HS
Ethernet
Optical Out
120Hz:NT71934
S/PDIF
HP/Line Out 60Hz: NT71933

165
 New SM F CN3800 To BFM T-con
CN203
BFM
BAX Board
GND 1 51 GND
1-798-510-31 HUS_GND 1 15 #30 VBTX7P 2 50 RxP7 Board
HUS_KEY_AD 2 12 #30 VBTX7N 3 49 RxN7
HUS_POWER_KEY 3 14 #30 GND 4 48 GND
1-822-693-11 1-821-900-11 VBTX6P 5 47 RxP6 PANEL FFC
JAM SZ15-03WLR SZ15-03HGR VBTX6N 6 46 RxN6
GND 7 45 GND
VBTX5P 8 44 RxP5
VBTX5N 9 43 RxN5
GND 10 42 GND
VBTX4P 11 41 RxP4
CN1000 VBTX4N 12 40 RxN4
6 1 WIFI_STBY_3.3V GND 13 39 GND
2 2 X_WIFI_BT_RST VBTX3P 14 38 RxP3
1 3 SC_STBY_3.3V VBTX3N 15 37 RxN3
3 4 X_WIFI_WAKEUP GND 16 36 GND
1 5 WIFI_GND VBTX2P 17 35 RxP2
4 6 X_BT_WAKEUP VBTX2N 18 34 RxN2
5 7 WIFI_GND GND 19 33 GND
Main Harness 11 8 3D_LR VBTX1P 20 32 RxP1
9 9 WIFI_GND VBTX1N 21 31 RxN1
NC 10 X_BT_WAKE2 GND 22 30 GND
13 11 WIFI_GND VBTX0P 23 29 RxP0
2 12 KEY_AD VBTX0N 24 28 RxN0
2 13 5V_MAIN GND 25 FFC 51P 27 GND
3 14 POWER_KEY VBTXLOCKN0 26 26 LOCKN
1 15 WIFI_GND VBTXHTPDN0 27 25 HTPDN
11 16 SC_OPT_SENSE GND 28 24 GND
3 17 SC_GND GND/SA_MODE 29 23 AGING_MODE
GN2 Smart Core 12 18 SC_SIRCS SPI_CS 30 22 SPI_CS
10 19 SC_MAIN_3.3V SPI_CK 31 21 SPI_CLK
CN001 4 20 SC_LED_AMBER PANEL_BINT/X_WP 32 20 B_INT (High:Write / L/Open: Protect)
STBY3.3V 1 3 #30 9 21 SC_GND SCL 33 19 SCL
HSC3_L 2 13 #30 5 22 34 18
5-3. Connector Diagram : QEL

5V_MAIN SC_LED_PWM_W SDA SDA

GND 3 17 #30 NC 23 KEY_GND SPI_DI 35 17 SPI_DI
LED_AMBER 4 20 #30 8 24 SC_LED_PWM_G SPI_DO 36 16 SPI_DO
LED_PWM_W 5 22 #30 NC 25 (TS_SCL) 3D_SYNC_OUT 37 15 3D_MEMC
LEY_STBY_PWM_R 6 28 #30 7 26 SC_LED_PWM_B SPI_EN 38 14 SPI_EN
LED_STBY_PWM_B 7 26 #30 NC 27 TS_GND PANEL_DET 39 13 GND
LED_STBY_PWM_G 8 24 #30 6 28 SC_LED_PWM_R GND 40 12 GND
GND 9 21 #30 NC 29 (TS_SDA/TS_TEMP) NC/GND 41 11 GND
MAIN_3.3V 10 19 #30 NC 30 (TS_MAIN_3.3V) NC/GND 42 10 GND
OPT_SENSE 11 16 #30 NC 43 9 NC
SIRCS 12 18 #30 1-819-455-11 1-818-693-22 12V 44 8 12V
1-821-139-11 1-821-126-11 SHLDP-30V-S-1 (B) JST SM30B-SHLDS-GANF-1-TF(LF)(SN) 12V 45 7 12V
JAM SYT10-12WS SYT10-12HG 12V 46 6 12V
12V 47 5 12V
12V 48 4 12V
12V 49 3 12V
CN1001 12V 50 2 12V
1 WIFI_USB_M 12V 51 1 12V
USB Cable(UL2725) 2 WIFI_USB_P 1-842-546-21 1-819-812-11
Wifi/BT GND 1 5 #30 3 WIFI_GND FFC Direct Connector :IPEX JAE/FI-RE51S-HF
RST_L 2 2 #30 4 WIFI_STBY_3.3V or Yamaichi 1-843-107-12
FY16 WOW_L 3 4 #30 5 WIFI_STBY_3.3V
WOBT1_L 4 6 #30
GND 5 7 #30 1-821-145-11
VCC 6 1 #30 JAM SYT10-05WL
VCC 7 5 1 BLK#28
VCC 8 4 5 RED#28
GND 9 9 #30 CN1002
WOBT2_L 10 NC USB 7 1 WIFI_STBY_3.3V
VSYNC 11 8 #30 USB 14 2 WIFI_USB_M
GND 12 3 shell Shield USB 15 3 WIFI_USB_P
GND 13 11 #30 4 NC
DM 14 1 2 WHT#28 USB 8 5 WIFI_STBY_3.3V
DP 15 2 3 GRN#28 USB 12 Shell WIFI_GND
1-819-332-11 1-819-502-11 1-822-425-31
JST SM15B-GHS-TB(LF)(S GHR-15V-S ACON USB mini-AB

BT
Antena

J110
GND Ground 1 NC
PSJ Board
G Board GND Ground 2 NC
PWR Power V12 IN 3 NC
PWR Power V12 IN 4 NC
PWR Power V12 IN 5 NC
CN6401 1-822-322-11 1-820-264
1-842-551-11 JST SM05B-PASS-TBT(LF)(SN) PAP-05V-
SJM20-28WLB/JAM CN400
NC 1 NC NC 30 STBY_3.3V_OUT
DC_DIMMER 2 26 NC 29 FB_REF
BL_ON 3 22 6 28 BLINKING
PWM_DIMMER 4 27 4 27 PWM1_DIMMER
STBY_3.3V 5 24 #22 2 26 DC_DIMMER
BLINKING 6 28 NC 25 PWM2_DIMMER
AC_OFF_DET 7 NC #22 5 24 STBY_3.3V_IN
BL_ERR 8 21 NC 23 PWM3_DIMMER
POWER_ON 9 20 3 22 BL_ON/ICSPCLK
GND 10 19 #22 8 21 BL_ERR
GND 11 18 #22 9 20 POWER_ON/ICSPDAT
GND 12 17 #22 #22 10 19 GND
REG12V 13 16 #22 #22 11 18 GND
REG12V 14 15 #22 #22 12 17 GND
REG12V 15 14 #22 #22 13 16 REG_19V_12V
REG12V 16 13 #22 #22 14 15 REG_19V_12V
REG12V 17 12 #22 #22 15 14 REG_19V_12V_Audio
REG12V 18 11 #22 #22 16 13 REG_12V
GND 19 10 #22 #22 17 12 REG_19V_12V_Audio
GND 20 9 #22 #22 18 11 REG_12V
GND 21 8 #22 #22 19 10 GND
GND 22 NC #22 20 9 GND
GND 23 7 #22 #22 21 8 GND
TCON_ON 24 3 #22 23 7 GND
TCON_VCC12V 25 4 #22 5 6 DC_DET_VTH/LD_MODE_SW
TCON_VCC12V 26 2 #22 6 5 GND
TCON_VCC12V 27 NC #22 25 4 T-CON_VCC12V(NC)
TCON_VCC12V 28 NC 24 3 T-CON_ON
SJM20-28HG #22 26 2 T-CON_VCC12V
1-842-598-11 NC 1 VPP_PIC
1-843-925-11 1-843-917-11
PBDP-30V-S JST SM30B-PBDSS-TF

CN6101
SFP79-02WLB JAM
1-822-908-11
AC-N 1
AC-L 2 AC pigtail

CN6801
1-822-360-11
53426-0510 Molex
NC 1
+OUT1 2
NC(No land) 3
NC(No land) 4
-OUT1 5
To LS

CN3202
1 1 SP_MAIN_LP
2 2 SP_MAIN_LN
1 3 SP_MAIN_RP
2 4 SP_MAIN_RN
1-842-593-11 1-842-566-12
PBVP04V-S SM04B-PBVSS-TB(LF)(SN)(PS)

1-535-807-31
JST SPS-01T-187*
SPEAKER L+ 1 1 #24
Front L- 2 2 #24
Lch 1-780-577-11
JST WSPS-01T-110B*

1-535-807-31
JST SPS-01T-187*
SPEAKER R+ 1 3 #24
Front R- 2 4 #24
Rch 1-780-577-11
166

JST WSPS-01T-110B*
 Sony EMCS (Malaysia) Sdn. Bhd.
English
9-888-701-02 RDCM © 2016.08
167
APPENDIX
Reset vs. Factory Reset
Reset:
1. Press and hold down the power button (approx. 5 seconds) on the remote commander until the message “Power off” appears on the
TV screen
2. The TV will turn off, and then restart automatically

Try a reset when Android TV doesn’t behave properly (e.g., the TV is unresponsive or is stuck on a black screen). Note if you unplug and plug in
the power cable, it may have the same effect as a reset. If a reset does not resolve the problem, try a new software update and or a factory reset.

Important: This reset will not delete any personal settings, data and downloaded apps on the TV.

Factory reset:
1. From Home Screen, select [Settings]
2. Select [TV] [Storage & reset]  [Factory data reset]  [Erase everything]
3. Select “YES“

Important: The factory reset will delete all personal settings, data and downloaded apps on the TV.

Tip: We recommend creating a backup of the channel list onto a USB stick. This will allow to easily restore the channel list after performing a
factory reset. The following steps detail how to back up the channel list:
1. Connect the USB device to the TV so as to import/export the list of tuned programmes
2. From Home Screen, select [Settings]
3. Select [TV] [Channel setup] → [Digital setup] → [Technical Set-up] → [Programme List Transfer], then select [Import] or [Export]
4. Follow the on-screen instructions to complete transfer

Force Factory reset:

1. Unplug the power cable from the outlet
2. Press and hold down both the “Center” and “Down” keys located on the TV
3. Plug the power cable back in the outlet (while holding down both the “Center” and “Down” keys)

Important: The factory reset will delete all personal settings, data and downloaded apps on the TV.