Câu 1.

One of the fastest growing industries in India is

Select one:
a. pharmaceuticals.
b. heavy construction equipment.
c. steel manufacturing.
d. mining.
e. automobile manufacturing.
Câu 2. MNCs that are truly world-oriented and favor no specific country are
considered
a. geocentric.
b. polycentric.
c. unicentric.
d. ethnocentric.
e. egocentric.

Câu 3. A country that places emphasis on fairness and values kindness would be
described by the Globe Project as high in
Select one:
a. societal collectivism.
b. humane orientation.
c. gender differentiation.
d. uncertainty avoidance.
e. assertiveness.
Câu 4. Liberia recently endured a destructive civil war, which killed more than
250,000 people. It is currently one of the UN’s most expensive peace-keeping
operations. This is an example of
Select one:
a. high power distance.
b. ethnocentrism.
c. political instability.
d. political stability.
e. high uncertainty avoidance.
Câu 5. Which of the following factors differs from country to country?
Select one:
a. Laws
b. Consumer protections
c. Statutes
d. Regulations
e. All of these choices
Câu 6.
Benjamin believes his employees are responsible, creative, and able to work with
minimal direction. He is a _____.
Select one:
a. Theory A manager
b. Theory X manager
c. Theory Z manager
d. contingency theory manager
e. Theory Y manager
Câu 7.
How an organization goes about accomplishing a plan is a key part of the
management function of _____.
Select one:
a. organizing
b. leading
c. controlling
d. motivating
e. planning
Câu 8. The skill demonstrated when a manager relates effectively to other people is
_____.
Select one:
a. conceptual
b. leading
c. controlling
d. technical
e. human

Câu 9. When Terrell Doyle of CommuniCom, Inc. created smaller, more

independent maintenance units, he was performing the function of _____.
Select one:
a. leading
b. resourcing
c. human relations skills
d. organizing
e. controlling

Câu 10. Monitoring employees' activities, keeping the organization on track toward
its goals, and making corrections as needed is the management function of _____.
Select one:
a. organizing
b. leading
c. controlling
d. coordinating
e. planning
Câu 11. Which environment affects organizations indirectly?
Select one:
a. Organizational environment
b. None of these choices
c. General environment
d. All of these choices
e. Task environment
Câu 12. Scientific and technological advancements in a specific industry as well as
in society at large are included in which general environment dimension?
Select one:
a. Legal–political dimension
b. Sociocultural dimension
c. Technological dimension
d. Corporate culture dimension
e. Economic dimension
Câu 13. SweetTooth Candies is a U.S.-based company that manufactures and
distributes candy bars and snack foods globally. The company sources most of its
cocoa and sugar from South American companies. This business relationship
highlights which dimension of the task environment?
Select one:
a. Culture
b. Customers
c. Labor market
d. Competitors
e. Suppliers
Câu 14. If a company emphasizes that "no purchase is complete until the customer
is satisfied," then it is
Select one:
a. utilizing a hero for the purpose of conveying values.
b. communicating its values to customers.
c. utilizing a symbol.
d. using customers to harass employees.
e. using a slogan to present its values to customers and employees.
Câu 15. Managers must be ready to react and respond to subtle environmental
shifts due to the fact that the environments in which businesses operate are
increasingly
Select one:
a. static.
b. constant.
c. universal.
d. dynamic.
e. traditional.
Câu 16. Which environment includes sectors that have a direct working
relationship with the organization, among customers, competitors, suppliers, and
the labor market?
Select one:
a. Internal
b. General
c. Global
d. Organizational
e. Task
Câu 17. Events or forces either inside or outside an organization that are likely to
alter its ability to achieve its objectives are known as
Select one:
a. regulatory issues.
b. shareholder issues.
c. planning issues.
d. competition issues.
e. strategic issues.
Câu 18. The general environment dimension that includes consumer purchasing
power, the unemployment rate, and interest rates is called the
Select one:
a. economic dimension.
b. legal–political dimension.
c. technological dimension.
d. task dimension.
e. sociocultural dimension.
Câu 19. For Southwest Airlines, all of the following can be suppliers except
Select one:
a. Exxon (providing jet fuel).
b. Citibank (providing finances).
c. Boeing (providing planes).
d. Delta Air Lines (providing competition).
e. All of these choices
Câu 20. The general economic health of the country or region in which the
organization operates is represented by which dimension?
Select one:
a. International
b. Legal–political
c. Economic
d. Sociocultural
e. Technological
Câu 21. Which of the following plays a key role in creating an organizational
climate that enables learning and innovative responses to threats from the external
environment, challenging new opportunities, or organizational crises?
Select one:
a. Mission statement
b. Corporate culture
c. Competitive intelligence
d. Vision statement
e. Employee training
Câu 22. What is likely to happen to organizations that pay little attention to either
cultural values or business results?
Select one:
a. No help for performance during hard times
b. None of these choices
c. Unlikely to survive for long
d. Profitable in short run but difficult to sustain over long term
e. High performance
Câu 23. What is an important characteristic of the sociocultural dimension of the
general environment?
Select one:
a. All of these choices
b. Age
c. Education level
d. Geographical distribution
e. Population density
Câu 24. All of the following are types of corporate cultures except
Select one:
a. involvement culture.
b. achievement culture.
c. consistency culture.
d. clan culture.
e. adaptability culture.
Câu 25. Symbols, stories, and heroes are important because they
Select one:
a. acquaint customers to the organization.
b. entertain executive-level management.
c. address the concerns of government.
d. give employees something to talk about.
e. communicate the significant values of an organization.
Câu 26. Taylor manages a food distribution company that is highly focused on
creating a strong cohesive culture, but the company does not tie organizational
values directly to goals and desired business results. Taylor’s company most likely
falls in which quadrant of organizational performance and culture?
Select one:
a. None of these choices
b. Quadrant B
c. Quadrant D
d. Quadrant C
Câu 27. Which of the following cultures is suited to organizations that are
concerned with servicing specific customers in the external environment but
without the intense need for flexibility and rapid change?
Select one:
a. None of these choices
b. Consistency culture
c. Clan culture
d. Achievement culture
e. Adaptability culture
Câu 28. An object, act, or event that conveys meaning to others is referred to as a
Select one:
a. story.
b. slogan.
c. symbol.
d. culture.
e. hero.
Câu 29. McDonald's “I'm Lovin' It” is an example of a
Select one:
a. story.
b. ceremony.
c. ritual.
d. symbol.
e. slogan.
Câu 30. A culture that is results-oriented and values competitiveness,
aggressiveness, personal initiative, and willingness to work long and hard to
achieve results is called a(n)
Select one:
a. achievement culture.
b. adaptability culture.
c. consistency culture.
d. high-performance culture.
e. clan culture.