Name : Cassey Callista

Class : 2021
Level 3 : The Business Environment
Date : 10 Sept 2021

1. Which of the following refer to micro environment?

a. Public, competitors, strategic partners
b. Organization, sociological, competitors
c. Political, economic, legal
d. Strategic partners, customers, technological

2. Which of the following is refer to selling:

a. It is the process of deciding how to present a product or service to customers
b. The process of persuading retailers to stock the products and/or encouraging
individual customers, on a one-to-one basis to purchase the products
c. The art and science of choosing target markets and getting, keeping and growing
customers through creating, delivering and communicating customer value
d. The function of attracting and retaining customers at a profit

3. Which of the following refer to macro environment?

a. Public, competitors, strategic partners
b. Organization, sociological, competitors
c. Political, economic, legal
d. Strategic partners, customers, technological
4. Which of the following is the examples of information:
a. Last year, we spent roughly $2000 on paper clips
b. Current price we pay for paper clips: $1 per 1000
c. Price we will have to pay for paper clips from next Monday: $1.25 per 1000
d. None of the above

5. Which of the following is the extended element of marketing mix:

a. Product
b. Price
c. People
d. Place

6. Which of the following refer to internal environment?

a. Customers
b. Strategic partners
c. Organizations
d. Environmental

7. Which of the following refer to role culture:

a. Predictable
b. Political
c. Creative
d. Mutual consent
8. Which of the following is not refer to culture of an organisation that is suggested by
Charles Handy:
a. Power culture
b. Globalization culture
c. Task culture
d. Person culture

9. To be successful in obtaining useful data, questionnaires must not be use which of the
following guidelines?
a. As brief as possible, whilst gathering relevant information
b. Controversial and provocative way
c. Simple to respond to – tick boxes are more preferable to opportunities to give open-
ended responses
d. Clearly worded to avoid any possibility of ambiguity or confusion due to technical
language

10. External influences which can affect productivity or profitability: (BONUS)

a. Changes to the law
b. Changes to the economy
c. Negative publicity
d. Employee turnover

11. Which of the following is not the elements use to distinguished Nations:
a. People
b. Language
 c. Religion
d. Shared cultural history

12. The 4 step ethics initiatives programme in sequence:

a. create some guidelines with the staff ; put the guidelines into practice ; review
progress ; tell the staff about the initiative
b. Tell the staff about the initiative ; create some guidelines with the staff ; put the
guidelines into practice ; review progress
c. Review progress ; Tell the staff about the initiative ; create some guidelines with the
staff ; put the guidelines into practice
d. Tell the staff about the initiative ; put the guidelines into practice ; create some
guidelines with the staff ; review progress

13. Which of the following refer to person culture:

a. As being one where everyone in the organization, regardless of job title or seniority,
work together to complete the task together and to the best of their ability
b. As being one which has a functional structure, and which is dependent on a number
of functions or specialist departments working together
c. As being one where the needs of each individual are of paramount importance
d. None of the above

14. Which of the following is the technique that commonly used in order to assess the nature
of the business environment:
a. SWOT analysis
b. Porter five forces
 c. PEST analysis
d. Internal control

15. Which of the following refers to secondary sources of information:

a. This is information which is often supplied verbally, and sometimes off-the-record
b. This is information which is available nationwide or globally
c. This is information which is supplied in a formal and recognized way
d. This is information which is specifically prepared to meet your needs

16. Which of the following is not the advantages to be gained from using sampling methods:
a. Results can be achieved more quickly
b. Levels of error can be easily determined
c. Identifying incomplete and inaccurate returns is easier
d. Increasing the costs of obtaining data

17. Which of the following refer to economic environment:

a. Changes to taxation
b. Changes to government policies
c. Changes to environmental requirement
d. Changes to the customer attitude

18. Which of the following is not the principles that the Organizations will focus when the
organization follow the Corporate Social Responsibility approach:
a. Social principles
b. Environmental principles
 c. Legal principles
d. Governance principles
19. Which of the following is not the major areas to consider towards green credentials:
a. Sustainability
b. Environmental legislation
c. Sourcing of unethical products
d. Renewable energy

20. The Three-Step Crisis Management Procedure:

a. Step 1: form a team ; step 2: take appropriate action ; step 3: carryout regular PEST
analyses
b. Step 1: form a team ; step 2: carry out regular PEST analyses ; step 3: take
appropriate action
c. Step 1: take appropriate action ; step 2: carryout regular PEST analyses ; step 3: form
a team
d. Step 1: carryout regular PEST analyses ; step 2: take appropriate action ; step 3: form
a team

21. Which of the following is essential when putting ethical guidelines into practice?
a. Prevent people from making ethical decisions
b. Provide barriers to support and encouragement for staff
c. Restrict ethical business practices
d. None of the above

22. Which of the following refer to the elements to globalization:

 a. International scope
b. International similarity
c. International integration
d. All of the above

23. Which of the following is not refer to the internal responses to globalization:
a. Global organizational structure
b. National sourcing
c. Global sourcing, production and distribution
d. Global marketing

24. Which of the following is the examples of external information:

a. Specification of goods sold or service provided by competitors
b. Amount of money owed by the company to suppliers of goods and services
c. Number of faulty items return
d. Number of items manufactured or number of services provided

25. Which of the following refers to sampling techniques:

a. Random sampling
b. Non-random sampling
c. Quasi-random sampling
d. All of the above

26. Which of the following is not the advantages of being ethical for an individual working in
the ethical organisation:
 a. Job dissatisfaction
b. Pride in the company
c. A clear conscience
d. Being able to sleep at night without wondering if, tomorrow, they will be found out
and their unethical choices will be made public knowledge

27. Which of the following is not ecological problems which cause environmental damage:
a. Ozone depletion
b. Constructions of the forest
c. Land and water pollution
d. Acid rain

28. Which of the following is refer to product distribution:

a. What do customers want?
b. What are future environmental regulations likely to be?
c. How can we reduce fuel costs
d. How can we design using toxic materials

29. Which of the following refer to artefacts:

a. The most visible elements of organizational culture
b. The underlying beliefs that lead to the formal expression of an organisation’s values
c. It is usually just taken for granted within the organisation's culture but need to be
examined if culture is to be properly understood and influenced
d. It is the hardest to assess because it can't be measured
30. Which of the following refer to an autocratic manager:
a. Refuses to take any kind of responsibility when things go wrong
b. Blames, but rarely praises or encourages
c. Readily offers praise and encouragement
d. None of the above