Module

13
hotel systems

April 2008
Revised: July 2009
13 - Hotel Systems Residence Inn

Contents
13.1 Network Cabling & Facilities 1

13.2 IR Systems - Computer Equipment & Applications 8

13.3 Telecommunications 11

13.4 Audio / Visual Systems & Facilities 24

13.5 Security Systems & Facilities 27

13.6 System Features 30

Figures
13-A1 Required / Optional Equipment - Diagram 2

13-A2 Equipment Locations - Photos 7

13-A3 Micros P.O.S. Setup - Diagram 9

13-C1 Typical Telephone System Cable Distribution - Diagram 16

13-C2 Telecommunication System Interfaces - Diagram 17

13-C3 Systems Criteria & Administrative Guidelines - Table 18 - 20

13-C4 Administrative Telephone Guidelines - Table 21 - 23

Module Organization
• This Module is a part of an integrated series of 16 Modules.
• Coordination with information from other Modules is required.
• The reference symbol <XX> is used to indicate a Module reference that
includes additional information.
Marriott Confidential & Proprietary Information
The contents of the Design Standards are confidential and proprietary to
Marriott International, Inc. and may not be reproduced, disclosed, distributed
or used without the express permission of an authorized representative of
Marriott.
Copyright, Marriott International, Inc., unpublished material. All rights reserved.

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Residence Inn Hotel Systems - 13

13.1 Network Cabling & Facilities

A. Program: Provide Marriott approved, computer based
integrated technology required for data and
telecommunication systems, and facilities to support the
hotel’s operations and services.
1. Standards: Provide cabling infrastructure, system equip-
ment, components and installation in compliance with the
following current standard publications and processes:
a. TIA / EIA Telecommunications Building Wiring
Standards: Required for cabling.
b. Building Industry Consulting Service International
(BICSI): Provide system design that is certified by a
RCDD (Registered Communications Distribution
Designer).
c. National Fire Protection Association (NFPA)
Standard 75: Standard for the Protection of
Electronic Computer / Data Processing Equipment
(and applicable governing standards). Includes
minimum requirements for the operational
protection of electronic computer / data processing
equipment from damage by fire and associated
effects from smoke, corrosion, heat and water.
2. Infrastructure - General: Provide the appropriate and re-
quired infrastructure components, including the following:
a. Data network, equipment and cabling for system
requirements of this Module and as defined by the
Property Systems Services Installation Manager.
b. Interface and linking of system technology.
B. Cabling System: Provide the following:
1. Cable Type: Use 10 base T cabling to connect each
piece of equipment in the PMS to the FOSSE server
with Cat 5 shielded cable terminated with RJ45 8 wire
ends.
2. Vendor: Data Trend Industries is Marriott’s preferred
cabling contractor / installer who provides cabling and
installation services per a negotiated rate to include a
one year warranty on labor and materials.
a. Location for each device is provided by the property;
see Figure 13-A1.
b. Install the main computer in the back office or
Telephone Room if near the Front Desk <2> and
provide a server rack or permanent shelf; verify
server location with property management.
c. If preferred vendor is not selected, provide a copy
of this Module for required cabling and installation
instructions.

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Figure 13-A1: Required / Optional Equipment - Diagram

3. Installation: Comply with the following:

a. Junction Boxes: Provide at each device, a 2.4 inch (or
2.2 inch) cable exit junction box.
• Mount flush to wall, adjacent to the isolated
ground / dedicated electric circuit outlet for the
computer equipment.
• Include a data run / cable connection in meeting
rooms to operate training equipment (to eliminate
excessive and exposed data cable runs to other
hotel data connections).
b. RJ45 Jacks: Terminate cables into wall mounted
female jacks (level 5).
• Label each termination corresponding to patch
panel labels.
• At server location, mount jacks on standard 19 inch
wall patch panel with cable management system.
c. Patch Panel: Locate where easily accessible and
provide space for the FOSSE router and hub, and
mount above the panel on a 19 x 19 inch shelf.

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Residence Inn Hotel Systems - 13

• Provide cable management system across the top

of patch panel and the shelf included with installa-
tion kit just above the patch panel.
• If cable management system and shelf is not in the
installation kit, provide one of each as required.
d. Cable Labels: Properly identify cables with labels; see
RJ45 jacks above.
e. Cable Testing: Include line mapping to verify cables
are terminated straight through.
• Test connections in compliance with EIA / TIA
certification standards for level 5 cables.
• Document test results and provide report to the
property Chief Engineer or GM.
• If a cable does not pass testing standards, notify the
property management and resolve the issue prior to
completion date.
C. Electrical: Comply with the following requirements:
1. FOSSE System: Provide 20 Amp dedicated circuit with
isolated ground (IG). Because computer systems are
sensitive to power surges, a dedicated IG circuit is required
to prevent power fluctuations.
a. Connect entire system to one 20 Amp circuit.
b. If more than one circuit is required, provide 20 Amps
minimum for each circuit.
2. Outlets: Provide 3 duplex IG outlets minimum at the central
server location.
a. Provide one IG duplex outlet at each terminal and
printer location. (For example, if there are two WYSE
terminals and a laser printer at the Front Desk, 3
duplex IG outlets are required, one at each location.
The same applies for PC locations but a separate outlet
is not necessary for printers connected to the PCs.)
b. At each outlet, provide an orange colored isolated
ground receptacle to identify the dedicated IG circuit.
c. Use system outlets only for FOSSE computer equipment
and not for housekeeping. Do not unplug FOSSE
equipment for other non-system uses. Provide (by the
system installer), outlet covers for unused receptacles.
3. Grounding: Provide grounding of AC electrical system
to achieve a high degree of equipment performance and
reliability.
a. To minimize the introduction of electrical noise, provide
a separate equipment grounding system.
b. To ground the power panel, provide an isolated equipment
grounding conductor (same size as supply conductors)
in the same conduit as the supply conductors from the
main or source panel to the dedicated system panel.

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• Do not connect FOSSE system components to me-

tallic conduit, water pipe or ground rod to achieve
system grounding.
• Terminate the equipment grounding conductor on
the ground bus in the main panel.
• At the system panel, install a ground bus that is
electrically isolated from the panel frame and ter-
minate the feeder equipment grounding conductor
on the bus bar.
• Use the metallic feeder conduit as the equipment
grounding system for grounding the panel frame,
raceway system and outlet boxes.
c. Branch Circuit Grounding: Provide each branch cir-
cuit, from the dedicated power panel to the FOSSE re-
ceptacles, with a full size (same as supply conductors),
insulated equipment grounding conductor installed in
the same conduit as the supply conductors and termi-
nate this grounding conductor on the following:
• The isolated ground bus bar in the panel.
• Equipment grounding terminal of an IG 5-15 iso-
lated grounding type receptacle.
D. Dial-In Support Phone Line: Require the local telephone company
to install one RJ11C phone jack at the Marriott Cisco router
location shown in the shelving unit diagram, Figure 13-A2.
1. Phone Line: Provide an independent, standard phone line
that cannot be connected to the hotel switchboard; no
special data line or cable is required.
a. Install line prior to arrival of cabling contractor / in-
staller, PSS system installer and computer system
installation.
b. Connect jack to the router support modem which is
used to access the router in case the property experi-
ences MARSHA / router difficulties.
c. Label the phone line with phone number before the
phone company leaves and inscribe the phone num-
ber on the phone jack for easy identification.
E. Domestic Virtual Private Network (VPN): Marriott International
uses an Internet based virtual private network (VPN) for
connectivity to the MARSHA network to provide secure data
transmission through the public Internet and reduces overall
network cost.
F. High Speed Internet Access (HSIA): To prepare for VPN installation,
provide HSIA and service prior to the FOSSE installation.
Otherwise, the property opening could be delayed.
1. HSIA Vendors: Provide HSIA from one of the following
Marriott approved vendors:

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Residence Inn Hotel Systems - 13

• AT&T
• Guest Tek
• Stay Online
• iBahn (formerly STSN)
• Merlot
• Wayport
2. Clarifications: Address questions regarding HSIA to the
PSS Installation Manager (see Appendix “A”)
G. Equipment and Equipment Locations: Provide the following:
1. CPU (IBM xSeries Server) with Monitor and Keyboard:
Provides two primary functions - to run FOSSE and
MARSHA (Reservations System). Also, may be used as a
fully functional MARSHA / FOSSE terminal.
a. Place the CPU in an area which is accessible to the
Front Desk and away from high traffic areas. The
back office, or in the phone room (if located near the
Front Desk) are other options.
b. Provide a shelving rack (Figure 13-A2) to accommo-
date the IBM xSeries server CPU and other adjacent
equipment.
c. Unit is 28 inches minimum, deep; locate at back of-
fice (Work Area <2>) counter.
d. Provide three adjustable shelves, if server rack is in-
stalled in the phone room. Server space occupies the
6 ft. tall rack.
e. Provide adequate ventilation for heat emitted from
the equipment / devices.
2. Front Desk Terminals (Thin Client with Flat Panel Monitor):
Provide two terminals minimum placed at the Front Desk.
See prototypical Front Desk drawings and details for
equipment arrangement.
a. Verify if the back office, housekeeping and sales re-
quire terminals, and if required, provide space, ca-
bling and electrical requirements.
b. Each WYSE Thin Client at the Front Desk is equipped
with a Magtek credit card swipe reader and Symbol
bar code market scanner. These devices attach di-
rectly to the Thin Client and consume little space.
3. Printers (IBM Infoprint Laser Printer): Provide one or two
printers at the Front desk; see Design Guideline prototypical
drawings.
a. Place printers next to Front Desk terminals, either on
pull out shelves or in a well cut out of the Front Desk
counter.
b. Verify printer locations for front and back office areas
with the PSS Installation Manager.

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c. Connect printers on the Marriott network for access

from any PC or terminal on the network.
H. FOSSE Interfaces: Provide the following:
1. Call Accounting Interface: The hotel’s phone call data
passes through to a call costing machine which prices each
call and prints each call to a printer. FOSSE interfaces
directly with the call coster for automatic posting on the
correct Guest Unit folio.
a. Xeta Call Accounting System is preferred.
b. Optional systems that interface with FOSSE include
the following:
• Xeta XL Series
• Telectronics-Inn Form
• Xiox Prophet H
• Metropolis Profit Watch
2. Voice mail Interface: Provide interface with FOSSE to
include the following:
a. Nortel Hospitality Voice Messaging Service - HMS400
with Nortel Meridian 1 PBX.
b. Express Messenger Voice Mail with Mitel SX200ICP
PBX
c. NuPoint Messenger Voice Mail with Mitel SX200ICP
PBX
d. Innovations InnLine Voice Mail with Mitel, Avaya or
Nortel Meridian 1 PBX
3. PBX Systems: Marriott approved systems are the following:
a. Nortel Meridian 1 PBX
b. Avaya PBX
c. Mitel SX200ICP PBX (with 2 Precidia IP to serial
conversion units and 2 db 25 (male) – db 9 (male)
converters)
4. PBX Interfaces: FOSSE interfaces to the hotel’s PBX phone
switch which provides guest name display, enables and
disables the guest unit phones and updates the housekeeping
status.
5. Movie Interface: Marriott recommends the On Command
Video and the following movie systems will interface with
FOSSE:
a. On Command Video
b. Lodgenet
I. P.O.S. Interface: Provide Micros model 3700 as Point of Sale
(P.O.S.) system for restaurant and retail sales.
1. Micros Contact: Alison Martin at (443) 285-6359.
2. Reference, Diagram: See Figure 13.1-3 for a Micros 3700
system setup with two terminals and one kitchen printer.

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Residence Inn Hotel Systems - 13

Figure 13-A2: Equipment Locations - Photos

Notes:
• Cable vendor terminates data cables to
wall mounted patch panel where the server
is located.
• Provide easily accessible panel.
• Telephone vendor installs a dedicated
direct inward dial phone line at the router
location.
• Connect power outlets to the isolated
ground designated for the computer
system.
• Connect movie, phone and voice mail
interface cable terminations by the
repective vendors to the server location.

Size in Inches: Weight

System Equipment in Ibs.
Height Width Depth
IBM xSeries Server (CPU) 6.5 16.5 28.1 32.0
Monitor 17.7 15.9 16.8 54.0
Keyboard 1.6 19.4 8.3 5.0
Switch 1.75 17.3 9.8 5.0
Ups Device 10.0 5.7 15 49.0
Thin Client Terminal 2.0 11.25 8.75 20.0
Thin Client Monitor 13.6 14.4 8.0 10.5
Laser Printer* 15.0 18.5 20.5 40.0
* Provide additional room on top of laser printer to provide guest service
employees space to access reports

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13.2 IR Systems - Computer Equipment & Applications

A. Program: Provide Marriott approved computer based integrated
technology for data and telecommunication systems.
1. Standards: Provide computer equipment and peripherals;
servers and workstations; supporting equipment and
the required applications as indicated below.
2. System Specifications: See previous Section 13.1 for
information on system equipment, cabling, electrical
and infrastructure information.
a. Only Marriott certified sharable applications are
hosted on servers.
b. LAN protocol is ICP / IP only; NetBIOS,
IPX / SPX, DECnet, or other protocols are not
allowed.
B. Applications: Provide the following:
1. FOSSE: (Property Management System): FOSSE PMS
provides staff with the functionality required to operate
the hotel.
a. Functionality includes, reservations, front office,
back office, housekeeping and preventative
maintenance.
b. Provides the interface using approved systems for
call accounting, PBX, voice mail, in-room movies,
and P.O.S. (as applicable); see Section 13.1 above.
2. MARSHA: (Marriott’s Automated Reservations System
for Hotel Accommodations): Marriott’s proprietary
hotel reservations system which operates on a FOSSE
server.
3. FLI (Franchise LAN Integration): Allows for secure
communications between franchise networks and the
Marriott Network.
a. Provides communication between a PMS server
on the Marriott property LAN and PCs on the
franchise property LAN.
b. Permits clients on the Marriott LAN to utilize
Internet access via the Franchise LAN for back
office use.
c. For additional information on FLI contact the PSS
Installation Manager.
4. MLJ (The Marriott Learning Journey): An interactive
training tool to teach principles of delivering “Service
So Memorable”.
5. One Yield: A revenue management system for transient
inventory.
a. System is web enabled to allow easy and fast de-
ployment of updates at multiple locations.

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Residence Inn Hotel Systems - 13

Figure 13-A3: Micros P.O.S. Setup - Diagram

b. Provides training through self paced training

workbook.
6. Microsoft Outlook: Installed on the general manager’s
computer during the opening process if property is
Marriott owned or Managed.
a. If a Franchise Management Company property that
maintains an e-mail server internally, the franchise
may opt for Marriott’s “Franchise Solution”.
b. Approximately three to four weeks prior to the
installation process, a PSS Installation Manager
contacts the property management regarding in-
formation to create a mailbox.
7. Lobby, Guest Business Area PC: Two vendor options
are available for the program. The approved vendor
provides Marriott with a system to control content and
software and ensures that guest privacy is secure, and
brand consistency is maintained. Use only the following
vendors or this Lobby PC.

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a. IBahn: A combined hardware / software pack-

age with integrated CPU / monitor, keyboard
and mouse, and printer, including MS Office
compatible software, self-cleaning processes for
data security between users, open access to the
Internet, (not limited by proxy), and all inclusive
support with a “no questions asked” replacement
policy. To order, contact Natalie Vowles at 801-
563-2268.
b. Uniguest: Has two systems; one with hardware,
and one for properties that already have a lobby
guest use PC, or wish to purchase their own PC
for the lobby.
• Software only option provides a branded user
interface, data cleaning for security between
users, free MS Office compatible programs
with the option to purchase MS Office licenses,
and open Internet access.
• Software can be installed remotely by Uniguest
on the lobby PC after the property high-speed
Internet is available.
• The turnkey system offers all of capabilities of
the software only program with a 24 / 7 sup-
port and replacement program.
• To order either system, contact Shirley Holman
at 615-467-3101.

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Residence Inn Hotel Systems - 13

13.3 Telecommunications
A. System Description: Marriott’s telecommunications criteria
focuses on three required functional areas; the telephone
system, a voice mail system and a call accounting system.
1. Provide “state of the art” processor based systems,
supporting both IP telephony endpoints, traditional
analog, proprietary digital telephone stations, and
configured and designed for the hospitality industry.
2. Provide telephones compatible for the hearing impaired
and guests who wear hearing aid devices.
3. Provide systems that are compatible with the Public
Switched Network and IP Trunking and that are
approved for use in the state of installation. These
systems shall be able to interface with the Residence
Inn Fosse Property Management System (PMS).
B. Administrative Telephone Guidelines: The telephone system
information identifies telephone station requirements in
each functional space within the hotel. Provide in this
Module.
1. Information is for a prototypical project system; there-
fore, quantities will vary for a “custom” non-typical
project.
2. Any customizing of these requirements to suit project
needs shall be in consultation with Marriott Hotel
Operations and Information Resources (IR) staff.
C. PABX (or PBX) Telephone System: Design system to
accommodate hotel requirements for complete guest,
administrative and hotel operations.
1. Confirm the availability of adequate telephone service,
service connection location and name / address of
telephone operating company representative.
2. Provide design documents to show space, power,
conduit and environmental requirements. Coordinate
with telephone system equipment suppliers.
D. Guest Units: See Figure 13-C1.
1. Provide single line telephones and text-telephones
(made available through the Front Desk) as required
by governing accessibility regulations for guests with
disabilities.
2. Mount telephones in accessible rooms at the mounting
height prescribed by governing accessibility codes.
E. Guest Units: See Figure 13-C1; provide two single line,
standard Guest Unit telephones and HSIA data port jacks
as follows:

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1. Studio & One Bedroom Units: One phone in living area

(at the desk) and other phone in the sleeping area (night
stand) with 12 ft. cord.
2. Two Bedroom Units: One (no speaker) phone in the
living area (at the desk) and other phones in each
sleeping area (night stand) with 12 ft. cord; (more than
one location with HSIA is optional).
F. Meeting Spaces: In meeting facilities and pre-function
spaces, provide telephone jacks in convenient locations.
Locate phone jacks in wall base and group with other
media facility connections.
G. Public / Pay Telephones (Optional): Only required where
mandated by the governing jurisdiction having authority.
1. Provide conduit and electrical power to each phone and
back panel housing.
2. Provide a dedicated alcove, off the corridor and
circulation pathways.
H. Other Locations: Provide phone jacks in guest elevators and
upper floor elevator lobbies, exercise room, indoor pool
and guest laundry.
I. Telephone System Equipment Space: Provide a dedicated
space in an enclosed and secure room to receive telephone
service cable, PABX (telephone) switch, distribution
cabling, telephone system equipment, voice mail system,
call accounting system, UPS (Uninterrupted Power
Source), back board, maintenance terminals and cable
/ wire terminations for system and patch panels for data
terminations.
1. Size / Area: 60 sq. ft. minimum (if dedicated to telephone
system only) or larger based on the hotel size with a 8 ft.
minimum ceiling height.
2. Location: Near telephone cable service entry; in or
in close proximity to the Main Computer Equipment
Room; See section 13.2 in this Module.
a. Avoid locations where the room may be subject to
water damage. Situate the space away from water
and moisture sources.
b. Avoid electronic interference sources.
c. Avoid openings (doors, windows and louvers) to
the building exterior.
d. Place no further than 1,000 ft. from attendant
consoles).
3. Main Distribution Frame (MDF): Provide on one wall, for
the length of the room (longer wall, if rectangular), with
clear space, unbroken by doors, windows and vents for
the placement of MDF cabling and related equipment.

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Residence Inn Hotel Systems - 13

a. MDF Backboard: ¾ inch plywood (one side finished)

with one coat of fire retardant paint, or as required by
governing code.
b. Mount MDF backboard on clear wall and attach to
furring strips offset 4 inches from wall, on 24 inch
centers.
4. Intermediate Distribution Frames (IDF): Provide wall
space for mounting IDFs in utility rooms on guest unit floors
and in distribution closets, as required, to accommodate
cabling distribution.
5. Floor: Provide anti-static, vinyl composition tile floor,
to eliminate uncontrolled ground paths and electrostatic
charges.
a. Never use carpeting on the floor.
b. Mount telephone system equipment on 6 inch raised
concrete pad above the lowest floor level.
c. Door: 3'-0" x 6'-8" minimum with electronic magnetic
encoded lockset and perimeter dust seal.
6. Fire Protection: <14> Sprinkler heads are required in
the telephone equipment room. Contact the Marriott Fire
Department to ensure conformance with applicable fire
protection requirements.
7. Air Conditioning: <15> Because the telephone system
is critical to the hotel’s function, provide 24 hour air
conditioning with emergency power to maintain a stable
room environment, temperature and humidity.
a. If possible avoid combining telephone systems with
non-telephone equipment (other than required inter-
face), such as television and audio / visual equipment
in one room.
b. To prevent interference from electromagnetic or static
fields, locate the telephone equipment cable risers and
chases away from major electrical equipment, such as
large motors, elevator equipment rooms, transformers
and electronic ballasts.
c. Provide a space as relatively dust-free and moisture
proof as possible.
d. Locate water pipes away from the room. Provide
drainage for water-cooled air conditioning system,
and route outside of the space. Do not locate room
at the base of, or immediately adjacent to vertical
plumbing risers.
e. Where in-room entertainment is planned for imple-
mentation, locate equipment required to support
entertainment system in a separate space from tele-
phone equipment; provide dedicated power and room
environmental requirements described above.

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8. Lighting: <15> Provide adequate lighting for maximum

illumination of telephone equipment and backboard
area.
a. Connect power for lights to emergency generator
(where applicable).
b. Furnish dedicated electrical grounding.
J. Telephone Extensions: The system installer prepares a list of
telephone extensions for the hotel and site facilities.
1. Extensions: Four digits.
2. Assignment: The installer walks the property with
the pre-opening team to designate room names,
staff positions for each phone, fax machine, modem
connection, etc.
3. Extension Structure: The following is a representative
listing of major extension groups:
a. General:
• Operator = 0
• Outside Line = 9
b. Guest Units: Use 3 or 4 digits for guest unit num-
ber as the main guest unit phone line; provide
speed dial buttons on telephones for various guest
services.
• Room-to-Room = 7 + Room Number
c. Offices / Services: Use a four-digit dialing plan
with the actual numbering determined by the indi-
vidual design of the hotel and DID number avail-
ability from the Local Exchange Carrier.
K. Other Communication Systems:
1. Equipment - General: Provide other communication
equipment for use by hotel operations, security,
engineering / maintenance, housekeeping and other
administrative use. Typically, the equipment is wireless
and may include the following communication systems:
a. Portable Radios
b. Pagers
2. Coordination: See other Design Standard Modules
<2>, <3>, <6> through <11>, etc. for additional hotel
department requirements, communications, and
integration of new, cost effective technologies, where
applicable on a property-by-property basis.
3. Portable Radios: Provide two-way portable radios.
Include electrical outlets at each department recharging
station. For quantities, see “Security Systems” and
Hotel Operating Supplies.
4. Pagers: Also, see “Security Systems” and Hotel
Operating Supplies and Equipment.

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Residence Inn Hotel Systems - 13

L. Acronyms & Definitions: Typical acronyms used in this Module

include the following:
1. ACD (Automatic Call Distribution): Separate telephone
system or feature within a telephone system that allows
calls to be automatically answered and routed based on
predefined set of instructions. Calls are typically queued
and receive delayed announcements, informing status of
calls and are connected to staff when available.
2. CDR (Call Detail Recording): Feature in telephone system
to report information on outgoing phone calls. Information
such as “what telephone line originated the call?”; “what
number was dialed?”; “how long the call took?”; and “what
date and time the call was made?”.
3. DDI (Direct Dialing Inward): Ability to allow callers
outside of the property to reach specific internal PABX
extension line without being transferred by PABX
operator.
4. DID (Direct Inward Dialing): Same feature and meaning
as DDI.
5. DTMF (Dual Tone Multi-Frequency): Also known as
“Touchtone”, a push-button method of dialing as opposed
to a rotary dialing system.
6. ISDN (Integrated Services Digital Network): A standard
based digital service for both voice and data applications,
provided by telephone companies throughout the world.
7. RMATS (Remote Maintenance and Testing System):
Allows the telephone system maintenance provider the
ability to access the telephone system from a centralized
test center via modem.
8. SMDR (Station Message Detail Recording): Has the same
meaning as CDR.

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M. Telephone System Schematics: The following schematic diagrams

represent the required system interfaces and guidelines for
telephone wiring distribution.

Figure 13-C1:
Typical Telephone System Cable Distribution - Diagram

Typical System Cable Distribution - Diagram Notes:

1. Intermediate Distribution Frame (IDF): Point of
interconnection between telephone station cable and house or
riser cable. Quantity of IDFs is dependent on building size,
design and specific project telephone requirements.
2. Telephone Jacks: US RJ-11/14 or RJ-45, as required.
3. House / Riser Cable: Size for telephone service to accommodate
two active pairs per guest unit. Riser for High Speed Internet
Access (HSIA) to comply with Ethernet Standard - Fiber or For notes 3, 4
Category 6, depending on distance. and 5, coordinate cable
4. IDF House Cables: Size to support two active pairs per requirements with Section
terminated station cable. Comply with Ethernet Standard for 13.1 “ Network Cabling &
HSIA back bone. Facilities” in this Module.
5. Quantity: Two single line telephones per Guest Unit (one at
the nightstand, one at desk); provide Category 6, four pair
cables to each Guest Unit telephone, separate Category 6, for
HSIA at the desk and (optional) at bedside. In Two Bedroom
Units, provide single line telephones and HSIA at each desk
location plus phone / HSIA at bedside; additional phones and
HSIA jacks are optional.

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Residence Inn Hotel Systems - 13

Figure 13-C2: Telecommunication System Interface - Diagram

Telecommunication System Interface - Diagram Notes:

1. Public Switched Network (PSTN): A network provided by
the local telephone company.
2. Call Detail Recording (CDR): PABX feature that provides
the call accounting system with a record of each call made
from the hotel to the public switched network.
3. PMS: Interface connection between the PMS and telephone
system / voice mail and call accounting system.
4. PMS Interface Processor: Manages the interface between
the various systems and the PMS

Design Standards © Marriott International, Inc. Revised: July 2009 April 2008 13–17
13 - Hotel Systems Residence Inn

Figure 13-C3:
Systems Criteria & Administrative Guidelines - Table

PABX
Features / Capabilities
Alpha-numeric display administrative telephones and console for guest name
Required
display
Variable auto wake-up with audit trail printer Required
Approved interface to Residence Inn’s Property Management System to provide
Required
Check-In / Check-Out, Room Status, Guest Name, etc.
Alternative Attendant Answering (ability to answer console calls from another
telephone)
Music On-Hold Optional
Automatic Route Selection Required
Integrated Message Waiting via PABX Software Required
Call Detail Recording Output to Call Accounting System Required
One-Hour Battery Back-Up Required
Single-Digit Access to Designated Guest Services Required
Call Waiting Required
DTMF Dialing (Touchtone) Required
Hotel / Motel Software Required
Flexible Dialing Plan Number Extension Number Correlation Required
Compatible with Digital Trunking T1, E1, ISDN Basic and Primary Rate Required
System Announcement Capability - ACD, Attendant Queue, etc. Required
Paging System Interface Required
Six-Party Conference Required
Traffic Measurement Capability (Trunk and Consoles) Required
System Alarms for Fault Management Required
Power Conditioner and 1 hour UPS system Required
Compatible with All Network Supervisory Trunk Signaling Required
Power Failure Transfer Capability Required
DID or DDI for Selective Administrative Telephones Required

Acceptable Systems:
Avaya S8300 / S8400 / S8500 / S8700 Media Server Approved
Nortel Meridian 1 PABX, CS1000, Option 11 with Succession Software Approved
Mitel SX 200 ICP or 3300 ICP with Precidia IP / Serial Converted Approved

13–18 April 2008 Revised: July 2009 Design Standards © Marriott International, Inc.
Residence Inn Hotel Systems - 13

Call Accounting System

Features / Capabilities
Flexible Surcharging - Multiple Pricing Levels (Guest / Administrative) Required
Approved Interface to Residence Inn’s Fosse PMS Required
Administrative Reports Required
Six-Hour Battery Back-Up Required
Duration and Distance Pricing Required
Rate Table Updates Required
Powerful Call Charge Calculation Required
Multiple and Flexible Charging Schemes Required
Multiple and Separate Rate Table per Telephone Carrier Required
Online Checking of Phone Calls Made (Guest and Administrative Extensions) Required
Number of PABX Lines Supported is Software Definable to Match All PABX
Required
Extensions
Customized Reporting Required
End of Day Reports with User-Selectable Call Types and Re-Printing Options Required
Summary End-of-Month Reports Required
Call Record Storage - One Year Required
Auto-Scheduling of End-of-Day Reports Required

Acceptable Systems:
Xeta VXL Series Recommended
Metropolis Profit Watch Call Accounting Installed on a dedicated PC Approved
Tel Electronics Approved

Voice Mail System

Features / Capabilities
Approved Interface with Marriott’s PMS Required
Lodging Software with a Simplified Guest Interface Required
Full-Featured Administrative Mailboxes Required
Remote Access, Password Protected Required
Text Message Notification Required
Personalized Greetings for Guest and Administrative Mailboxes Required
Number of Mailboxes in System Supports Designated PABX
Required
Extensions in the System
Size of Mailbox is Administered in System Software Required
Customized Voice Prompts to Instruct Guests in Voice and Text
Required
Message Retrieval
Software-Definable Limit to Length of Messages Required
Software-Definable “Revert to Live Person” to Escape from Voice
Required
Mail
Auto-Attendant with Voice Menus Required

Acceptable Systems:
Mitel Mail with the Mitel SX-200 ICP / 3300 ICP PBX Approved
Nortel Hospitality Messaging Server 400 with Nortel PBX Approved
Innovations 20/20 Voice Mail with an Avaya, Nortel or Mitel PBX Approved

Design Standards © Marriott International, Inc. Revised: July 2009 April 2008 13–19
13 - Hotel Systems Residence Inn

Voice Wiring (see Section 13.1 in this Module)

Features / Capabilities
Voice Wiring – Four Pair Twisted Pair, Cat 6, as a minimum for Required
Station Wiring to Each Telephone or Device (Jack).
Voice Riser and House Cable, Sized to Support Two Active Pair per Required
Guest Unit or Administrative Telephone

Data Wiring (see Section 13.1 in this Module)

Features / Capabilities
Wiring for High-Speed Internet Access (HSIA) - Four Twisted Pair Required
Cat 6, Cable (EIA / TIA), installed per the Ethernet Standard to
each guest unit and designated meeting space(s). On the device end,
terminate the cable in a RJ-45 jack per the 568B termination speci-
fication at the desk location in each guest unit or in the designated
location in meeting spaces and on a Patch Panel in the IDF closet.
Backbone wiring from the IDF to the server location is to follow
the applicable Ethernet Standard (Cat 6, or Fiber depending on the
distance and the desired speed of the connection).
Structured cabling for administrative hotel LAN system to maxi- Required
mize resources and provide flexibility. See Modules <13A> and
<13B> for hotel administrative data wiring for the PMS, POS,
Network and LAN requirements.

Telephones <7>
Features / Capabilities
One PABX extension line in each guest unit with two one-line Required
telephones per room. Suite rooms require a third telephone in the
seating area next to couch.
ADA rooms require a trimline wall telephone in the accessible Required
bathroom next to the commode.
Telephones with integrated message waiting lamp and speed dial Required
buttons for Guest Services.
Guest Unit dialing instructions and FCC disclosure information on Required
telephone faceplate
Teledex – Diamond “E” Series or Opal Series Telephones Recommended
Telematrix – Marquis 2800 Series or 3000 Series Telephones Recommended

High Speed Internet Service

Features / Capabilities
High Speed Internet Access (HSIA) device connected to second Required
cable with RJ-45 jack in each guest unit. Place connection cables
for guest PC or laptop in guest unit closet.

13–20 April 2008 Revised: July 2009 Design Standards © Marriott International, Inc.
 Residence Inn

Figure 13-C4: Administrative Telephone Guidelines - Table

Typical Telephone Wiring

Design Standards © Marriott International, Inc.

Private
Required Outside
PABX Central
Scope Four Pair UTP Extension Office
Locations Equipment or Telephone Type (Quantity) See Section 13.1 Line

Lobby / Front Desk Area

Lobby House Tels. Analog Desk Telephone. 1 4 pair per device yes

Front Desk (Reception Desk) Digital Telephone with Display. 2 is typical 4 pair per device yes
Nortel 25 pair,
Front Desk PBX Console 1 yes
others 4 pair

Revised: July 2009

Front Desk Auto Wake-up Printer 1 4 pair per device yes

Analog Lines For Credit Card Verification 1

Front Desk (Reception Desk)
Back of House Areas
Engineering
Housekeeping / Laundry
Housekeeping Office
4 pair per device yes
Machine.
Digital Telephone with Display. 1 4 pair per device yes
Analog Wall Telephone 1 4 pair per device yes
Digital Telephone with Display 1 4 pair per device yes

April 2008
Employee Break Room Wall House Telephone 1 4 pair per device yes if house tel
Fire Alarm Panel Auto-Dialer 1 4 pair per device yes (2)
F &B Areas

13–21
Lobby Bar Point of Sale Digital Telephone with Display. 1 per terminal 4 pair per device yes
Hotel Systems - 13
 Figure 13-C4: Administrative Telephone Guidelines - Table

13–22
Typical Telephone Wiring Private
Required Outside
PABX Central
Scope Four Pair UTP Extension Office
Locations Equipment or Telephone Type (Quantity) See Section 13.1 Line

April 2008
Analog Line for credit card verification and
13 - Hotel Systems

Service Bars (Optional) 1 per location 4 pair per device yes

Analog Wall Telephone.
Kitchen Analog Wall Telephone 1 per location 4 pair per device yes
Administration Offices
GM / AGM Office Digital Telephone with Display 1 per office 4 pair per device yes

Sales Digital Telephone with Display 1 4 pair per device yes

Work Room Digital Telephone with Display 1 4 pair per device yes
Work Room Fax Analog Line for Fax Machine 1 4 pair per device yes
Public Space

Revised: July 2009

Analog Single Line Wall Telephone and two
Meeting Rooms duplex RJ-45 jack or six RJ-45 jacks for large 1 per room 4 pair per jack yes
meeting rooms. “Leviton Quickport”
Analog Single Line Wall or Desk House Tele-
Guest Elevator Lobby 1 per floor 4 pair per device yes
phone per Floor.
Digital Telephone with Display & analog line
Guest Business Center 1 per location 4 pair per device yes
for fax machine.
Assembly and Pre-Function Variable per
Analog Desk Telephone(s). 4 pair per device yes
Areas (where applicable) property size
Computer / Telephone Room
Telephone System / PMS
Serial Interface between Telephone and PMS. 1 4 pair per device NA
Interface
Serial CDR/SMDR Output to Call Accounting
Call Accounting Interface 1 4 pair per device NA
System.

Design Standards © Marriott International, Inc.

Residence Inn
 Residence Inn

Figure 13-C4: Administrative Telephone Guidelines - Table

Typical Telephone Wiring Private

Required Outside

Design Standards © Marriott International, Inc.

PABX Central
Scope Four Pair UTP Extension Office
Locations Equipment or Telephone Type (Quantity) See Section 13.1 Line

Voice Mail / PMS Interface
Call Accounting / PMS
Interface
Point of Sale System
MARSHA Reservation Line
MARSHA Reservation Line
Voice Mail system. 1 4 pair per device NA
Serial Interface between Call Accounting Sys-
1 4 pair per device N/A
tem and PMS
Analog Line for Modems. 1 4 pair per device yes
Digital Data Line for Reservations. 1 4 pair per device NA
Analog Dial (Loop Start Telephone Co Lines). 1 4 pair per device NA

Revised: July 2009

Voice Mail RMATS Analog Loop Start Line. 1 4 pair per device NA
House Telephone Analog Wall Telephone. 1 4 pair per device yes
Miscellaneous Areas
Guest Laundry Analog Wall Telephone 1 per location 4 pair per outlet yes
Telephone Equipment Room PABX RMATS Line. 2 4 pair per device yes (2)
On Command / Lodgenet Video Analog Line for Modems (Loop Start
yes (2)
System Telephone Co Lines). 2 4 pair per device
Elevators Elevator Telephone. 1 per elevator 4 pair per device yes

April 2008
Exercise Room Analog Single Line Wall Telephone. 1 4 pair per device yes
Pool (Indoor) Analog Single Line Wall Telephones. 1 4 pair per device yes
Pool (Outdoor) Waterproof Analog Telephone 1 4 pair per device yes

13–23
Hotel Systems - 13

Pool Equipment Room For EcoLab Modem 1 4 Pair per outlet yes
13 - Hotel Systems Residence Inn

13.4 Audio / Visual Systems & Facilities

A. Audio Program: Provide a builtin music system using ceiling
speakers in individually zoned areas.
1. Music: Provide commercial free music from a national
source to avoid rebroadcast or copyright infringement
issues. Obtain music via satellite or subscription
compact disc.
2. Equipment Location: In Telephone / MATV / Video
Equipment Room.
3. Master Controls: Locate per vendor specifications;
typically in Equipment Room.
4. System Speakers: Provide for music at the following
zoned locations:
Location / Area Qty.
• Porte-cochere 1
• Vestibule 1
• Lobby 1
• Front Desk 1
• Lounge 2
• Guest Business Center 1
• The Market 1
• Restaurant / Buffet 2
• Public Restrooms 1
• Indoor Pool 1 * Provide
• Exercise Room * 1 guest accessible
volume controls at
• Meeting Rooms * 1 Exercise Room and
• Boardroom * 1 meeting spaces.

5. Music Supplier Vendor: Marriott International has

established accounts and preferred pricing with Muzak,
(800) 868-3110, ext. 1407.
B. Television Units: Provide commercial / hospitality grade TVs
with the following features:
1. Type: Flat Panel, LCD, High Definition (HD) color
receiver with volume limiter, digital tuning un-affixed
remote control unit and 6 ft. electric cord.
2. Screen Sizes: 32 inches (measured diagonally) for
typical Guest Units and 37 to 42 inches in Suites. For
optional screen sizes see below.
3. Casing / Finish: Plastic casing design for hospitality use
with either charcoal gray, silver or black widow finish.
4. Location: See MATV outlets / jacks below.

13–24 April 2008 Revised: July 2009 Design Standards © Marriott International, Inc.
Residence Inn Hotel Systems - 13

5. PPV Interface: Integrated interface for pay per view

provider, either LodgeNet or other authorized PPV provider
as required in the relevant market.
6. Network Connectivity: Internet Protocol (IP) Network
connectivity either shipped with the TV, or at a minimum,
available as a field upgrade.
7. General Purpose Computing: Associated with IP network
capability, support for running Internet browser software,
either shipped with the TV, or at a minimum, available as
a field upgrade.
8. Guest Unit / Suites: See Module <7> for TV interface
and connectivity.
9. TV Size vs. Viewing Distance: The following is for typical
LCD flat panel screen sizes (not the diagonal width) with
HDTV signal:
a. 32 inches = 5.3 to 13.3 ft.
b. 37 inches = 6.1 to 15.4 ft.
10. Larger TV Sizes (Optional): For large LCD flat panel TVs
with HDTV (not analog) signal, the viewing distance (for a
subtended angle of 30 degrees) can be calculated based on
industry standards for visual acuity guidelines. The nearest
viewing distance between the viewer and TV screen is
approximately 1.8x the screen width and the furthest
distance is no more than 5x the screen width.
C. Video TV System (MATV): Locate MATV headend in the Telephone
/ MATV / Video Equipment Room to receive TV signals:
1. Station Signals: Local TV station signals via rooftop
antenna or cable TV and non-local TV signals via cable or
satellite dish.
2. Conduit: Install for cable systems to head-end location
from property line or provide 2 inch diameter conduit and
pull strings from satellite dish.
3. Cable Distribution: Between buildings, provide cable
distribution in 1 inch conduit. However, in buildings, do
not install cable in conduit, unless required by governing
code.
4. Satellite Dish: Locate away from primary view if mounted
on building. If placed on ground, visually screen on three
sides with mature plants and trim to growth to allow best
signal reception. Location and placement is approved by
Marriott International.
5. On-Demand: If an “on-demand” type viewing system is in
the project’s program, locate equipment / rack in Telephone
/ MATV / Video Equipment Room.
6. MATV Outlets / Jacks: Provide television unit connections
in the following locations:

Design Standards © Marriott International, Inc. Revised: July 2009 April 2008 13–25
13 - Hotel Systems Residence Inn

a. Hearth Room <2>

b. Breakfast Room <2>
c. Exercise Room <4>
d. Meeting Rooms <6>
e. Guest Units & Suites <7>
f. General Manager’s Office <8>
g. Engineering / Maintenance Office <9>
D. Telephone / MATV / Video Equipment Room:
1. Program: Provide a dedicated, secure area separate from
Electrical Room to prevent system interference.
a. Location: Near antenna source, cable head-in or
satellite dish and away from locations subject to water
damage.
b. Size / Area: 10 x 10 ft. with 8 ft. minimum clear
ceiling height. Provide additional space if video game
module is included in the project’s program.
2. Floor Support: 150 lbs. / sq. ft. live load design to support
video cabinet weight; see manufacturer’s specifications.
3. Perimeter Walls: Extend to underside of structure and
seal.
4. Entry Door: 3 ft. W minimum, key lock, threshold with
drop seal and perimeter door seals at head and jambs.
5. Equipment: Provide the following:
a. Telephone: Mount system equipment on wall in
properties with 200 rooms maximum and locate free
standing for 201+ guest unit properties. Install full-
height plywood on at least three walls for equipment
mounting.
b. DVR / Lockbox: Mount on wall for CCTV security
system in Marriott managed and owned properties.
c. Property Management System (PMS) equipment
d. MATV / video system equipment.
e. PC for in-house TV movie / viewing system, if
applicable.
f. Mount music system components on wall.
g. Equipment cabinets / racks as needed for system.
6. Finishes: Coordinate the following materials with Interior
Design finish matrix:
a. Floor & Base: Vinyl composition tile and resilient
base.
b. Door & Frame: If door is visible from Guest or Public
Corridor, include HPL finish on wood door to match
Guest Unit doors, otherwise BOH style, flush, painted
metal door; door frames are painted.
c. Walls: Painted gypsum board.
d. Ceiling: Painted gypsum board; semi-gloss.

13–26 April 2008 Revised: July 2009 Design Standards © Marriott International, Inc.
Residence Inn Hotel Systems - 13

13.5 Security Systems & Facilities

A. Program: Provide a security system to include access control,
two-way communications, video recording and hold-up
alarm system. See the PMM (Project Manual Master) for
recommended system vendors and manufacturers.
B. System Components: Provide the following (required for
Managed properties; optional for Franchise properties):
1. CCTV (Closed Circuit TV) Equipment Locations:
a. Cameras: Coordinate camera positions with Modules
<2> and <8> design criteria.
• Front Desk: <2> Mount camera to ceiling in
corner behind the desk area and position to
view persons standing in front of front desk
podiums and persons entering vestibule doors.
• Computer Room: Mount camera within the area
where the F.O.S.S.E. server (contains credit card
information) is located. Position the camera to
identify persons accessing the F.O.S.S.E. server.
If the camera does not properly fit in the space to
identify persons and only one entry door exists,
then mount camera on room exterior to identify
persons exiting server area or room.
• Work Room: Mount camera within room to
identify persons accessing drop safe.
b. Front Desk Monitor: 14 inch minimum; mount
72 inches AFF on a wall facing front desk and
vestibule with monitor clearly viewable to guests
standing in front of podium and persons near
intercom located in entry vestibule.
c. DVR & Monitor: Provide DVR in a lock box
(powered from an AC outlet inside lock box)
and typically locate in Computer or Telephone
Equipment Room or in General Manager’s Office
<8> if Computer / Telephone Equipment Room
is not near the Front Desk. Provide DVR with a
monitor to assist in programming and reviewing
video.
2. Hold-up Alarm System: Locate unit and silent alarm
keypad in Work Room with a dual line communicator
and a 24 hour power supply.
a. Duress Alarm Buttons: One at each front desk
cash drawer and one in Work Room. Surface
mount duress alarm push buttons and hardwire
directly to alarm panel.
b. Power Backup: Battery for electrical components.

Design Standards © Marriott International, Inc. Revised: July 2009 April 2008 13–27
13 - Hotel Systems Residence Inn

C. Component Features: Provide the following:

1. Security System Alarm Panel: This is the termination
point for alarm devices and it is monitored by a central
station unless otherwise required by governing code.
a. Power Source: 120 V AC at the panel and hardwire
to building electrical system.
b. Mounting: Secure to wall in Telephone / MATV /
Video Equipment Room at 4’-6” AFF.
c. Telephone Lines: Provide RJ31X jack with two
loop start outside telephone lines (dedicated for
a digital dialer). Include two telephone jacks if
fire alarm is connected to security system (see
NFPA 72).
2. Fire Alarm Panel: <14> Connect to security alarm
panel. The fire alarm panel is monitored by a central
station, unless otherwise required by governing code.
3. Communications: On site, two way communications
system; locate at the Front Desk <2> which includes
the following:
• Electric: One 110V duplex outlet
• Charging Units: Three
• Portable Radios: Three, 2-way
• Telephone Line: One with a direct dial feature that
uses an analog phone with no requirement for 110 V
power.
D. Lock System: Access is provided by electronic key cards for
guests and employees and are programmable at the Front
Desk <2>.
1. Lock Locations: Provide electronic key card controlled
entry locks at the following entry doors:
• Guestrooms and Suites
• Building entries
• Meeting Room entry doors off corridor
• Guest Laundry
• Exercise Room
• Outdoor pool entry (if applicable)
• Indoor Pool entry (if applicable)
• Back-of-House entries for Linen / Storage doors and
common employee entrances.
• Service Elevator vestibule
2. Door Lockset: Automatically recodes for each new
guest when updated card is inserted and lockouts the
previous guest / user card. No action is required by hotel
employees, other than normal card encoding process.

13–28 April 2008 Revised: July 2009 Design Standards © Marriott International, Inc.
Residence Inn Hotel Systems - 13

a. Key Cards: Include programmed expiration date /

time.
b. Guestrooms / Suites: <7> Electronic card reader,
1 inch automatic deadbolt (ADB), ¾ inch latch,
and no hard key.
c. Lost Staff Cards: System recodes locks for a
new employee card when new card is inserted
into applicable locks, and disables the lost card
updating the new authorized card.
d. Audit: Provide lock system with an audit trail; see
PMM for quantity and required openings.
e. Finishes: Satin nickel for interior and weather
resistant at exterior with color selection based on
metal door / frame finish.
E. Security Hardware & Mounting Locations: See the PMM
for system vendors / manufacturers, model numbers,
warranties, etc.
1. Building Entrances: Surface mount electromagnetic
locks at top of door jamb and wire for key card access
from the exterior with variable time delays.
2. Vestibule Doors: <2>
a. Exterior: Provide a key switch in Vestibule to
open exterior doors manually. Switch is on/off
type with leads, plate and keys (movable in either
direction).
b. Interior: Provide an intercom and card reader
mounted at ADA height for disabled persons and
in clear view of the Front Desk area. Mount in
ceiling on Lobby side an infrared detector with
time delay for exiting and an interconnect to the
fire-alarm system.
c. Key Switch Power Supply: Mount in ceiling above
switch and include at power supply a passive
infrared detector, time delay for exiting and an
interconnect to the fire-alarm system.
3. Front Desk: Phone master-station intercom with clear
view of substation intercom at Lobby entrance.
a. NC push button to unlock the front doors remotely,
near phone master-station intercom with mounting
plate.
b. 6 V DC plug-in power supply.
4. Storage Room: 24 V DC-10 V DC power supply with
time delay.

Design Standards © Marriott International, Inc. Revised: July 2009 April 2008 13–29
13 - Hotel Systems Residence Inn

13.6 System Features

A. Telecommunications: Provide the following:
1. Service Entrance Conduits: Two, 4 inch conduits
from local telephone utility service point to property
Telephone Equipment Room.
2. Empty Conduits: Install from property Telephone
Equipment Room to Front Desk and administration /
employee facility areas.
3. Telephone / Data Jack: For the MATV system.
B. HVAC: <15> Provide separate, independent ventilation and
air conditioning to maintain computer room temperature
and humidity levels within required operational range for
computer equipment.
C. Electric Power: <15> Provide to dedicated, enclosed
telephone, computer, MATV, A / V and security equipment
space and rooms.
1. Emergency Power: Connect electric service to
emergency generator backup power (where applicable)
for lights, outlets and room power supply.
2. Grounded Circuits: Provide dedicated, isolated ground
circuits outlets.
D. Lighting: <15> See “Foot Candle (FC)” table.
E. Coordination: Coordinate with requirements of other
Modules including:
• 2 Public Spaces
• 7 Guest Accommodations
• 14 Fire Protection / Life Safety
• 15 Mechanical, Plumbing & Electrical

13–30 April 2008 Revised: July 2009 Design Standards © Marriott International, Inc.