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DECEMBER 31, 2018

ARTICLE
EMOTIONAL INTELLIGENCE
How to Embrace
Change Using
Emotional Intelligence
by Kandi Wiens and Darin Rowell

This article is licensed to you, Rameez Abbas of HBP Internal, for your personal use through 2020-12-31. Further posting, copying or distribution is not permitted. Copyright 2018-12-31
Harvard Business Publishing. All rights reserved.
 EMOTIONAL INTELLIGENCE

How to Embrace Change

Using Emotional
Intelligence
by Kandi Wiens and Darin Rowell
DECEMBER 31, 2018

FUSE/GETTY IMAGES

Have you ever reacted to organizational change by rolling your eyes and quietly saying to yourself,
“Here we go again”? Or by not so quietly telling others, “Haven’t we tried this before?”?

Changes at work can be emotionally intense, sparking confusion, fear, anxiety, frustration, and
helplessness. Experts have even said that the experience of going through change at work can mimic
that of people who are suffering from grief over the loss of a loved one. Because change can be so

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This article is licensed to you, Rameez Abbas of HBP Internal, for your personal use through 2020-12-31. Further posting, copying or distribution is not permitted. Copyright 2018-12-31
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 physically and emotionally draining, it often leads to burnout and puts into motion an insidious cycle
that leads to even greater resistance to change.

No one wants to be an obstacle to change, instinctively resisting any new initiatives or efforts. It’s not
good for you, your career, or your organization. Improving your adaptability, a critical emotional
intelligence competency, is key to breaking this cycle. Fortunately, this is a skill that can be learned.
In fact, in our work as coaches, it’s often a priority for our clients. They’re tired of feeling frustrated
and angry about changes at work, and they want to be seen as adaptable rather than resistant.

Next time your organization introduces a big change, consider these four emotional intelligence
strategies to help you embrace the change rather than brace for it:

Identify the source of your resistance. Understanding the underlying reasons for your resistance
requires a high level of self-awareness. For example, if you’re resisting because you’re worried that
the change will make you look incompetent, you can create a learning plan for the new skills you will
need in order to be successful. Or, if you’re concerned that the change will interfere with your
autonomy, you can ask the people leading the effort how you can be involved in the process. Even if
you don’t like the direction the organization is moving, being involved in the implementation may
help you regain a sense of control and reduce your urge to resist.

Question the basis of your emotional response. Our emotional reactions to change often reflect our
interpretations – or “stories” – that we convince ourselves are true. In actuality, our stories are often
subconscious and seldom in line with reality. Ask yourself: What is my primary emotion associated
with this change? Is it fear, anger, frustration? Once you identify the emotion, ask what that’s about?
What do I believe to be true that’s making me angry/fearful/frustrated? This type of questioning helps
to illuminate the stories driving our emotions and influence our perceptions.

As an example, a senior executive in the transportation industry identified her intense emotional
reaction as anger. As she continued to question the basis of her anger, she discovered an underlying
story: she was powerless and a victim to the impending change initiative. With this new awareness
she was able to separate her emotional reaction and “story” from the actual events. This allowed her
to identify several options to take on new leadership responsibilities for a major aspect of the change
initiative. With these new opportunities to take back her power, her mentality shifted from thinking
that the changes were happening to her, to focusing on how she could take on a leadership role that
would create new opportunities for both her career and the organization.

Own your part in the situation. It’s not always easy to fess up to the part we play in creating a
negative situation. A self-aware person reflects on how their attitudes and behaviors contribute to
their experience of the change. For example, let’s say that you’ve noticed yourself becoming
increasingly and more immediately tense each time you hear of a new change. Practicing
mindfulness will allow you to examine your feelings and how they are affecting your attitude. Any
negativity or pessimism is going to impact your behavior, performance, and well-being (and not in a

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This article is licensed to you, Rameez Abbas of HBP Internal, for your personal use through 2020-12-31. Further posting, copying or distribution is not permitted. Copyright 2018-12-31
Harvard Business Publishing. All rights reserved.
 good way). By reflecting on how your initial reaction contributes to a negative chain of events, it’ll be
easier to adjust your attitude to be more open to considering new perspectives, which will ultimately
change the way you react to everything.

Turn up your positive outlook: Things may feel a little bleak when you don’t agree with a new
change, but studies show that having a positive outlook can open us up to new possibilities and be
more receptive to change. Asking yourself a few simple questions will help you think more
optimistically. First, ask yourself Where are the opportunities with this change? And then, How will
these opportunities help me and others?

For example, one of our clients recently went through a major organizational change. Over the
previous 18 months, he had led the turnaround and sale of a division for his former company and had
just accepted a new role as President with a new firm. He knew this wasn’t something he would’ve
been able to do a few years earlier. But he had worked hard to move from being a “problem solver” to
an “opportunity finder.” He explained how our work together prepared him: “I was always playing
defense, focusing on how to minimize our exposure or losses in any situation. As we began to shift
my focus from how to minimize losses to find opportunities, everything changed. I shifted from
playing defense to offense. I began to see opportunities that were invisible to me before. Now, it’s
hard-wired into how I think.”

The ability to quickly and easily adapt to change is often a competitive advantage for a leader. Next
time you feel yourself resisting, use the four approaches above to build momentum and
psychological energy for you and others. Make the intentional choice not just to embrace change but
to positively propel it forward.

Kandi Wiens, Ed.D. is a Senior Fellow at the University of Pennsylvania Graduate School of Education in the PennCLO
Executive Doctoral Program and Director of the Penn Master’s in Medical Education Program. She is also an executive
coach, national speaker, and organizational change consultant.

Darin Rowell Ed.D. is the Founder and Managing Partner of FrontierX.Global. His work focuses on providing resources
and tools to help executives accelerate success in complex environments. He lives with his wife and two sons in Central
America.

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This article is licensed to you, Rameez Abbas of HBP Internal, for your personal use through 2020-12-31. Further posting, copying or distribution is not permitted. Copyright 2018-12-31
Harvard Business Publishing. All rights reserved.