Business Communication

1 of 4 sets

1. Communication is derived from a Latin word “Communis” which means

A. community
B. share
C. common
D. marxist
Answer:B

2. Communication starts with:

A. message
B. sender
o m
C. channel
. c
D. feedback
te
Answer:B a
q M
c
3. The number of key elements in the communication process is :
A. five
B. six
M
C. seven
D. four
Answer:C

4. The two broad areas of communication are:

A. oral and written communication
B. verbal and written communication
C. verbal and non-verbal communication
D. oral and non-verbal communication
Answer:B

5. Which of the following are examples of oral communication?

A. meetings, memos and presentations
 B. meetings, memos and performance reviews
C. meetings, presentations and performance reviews
D. reports, presentations and performance reviews
Answer:C

6. Which of the following are examples of written communication?

A. letters and voicemail
B. reports and email
C. circulars and voicemail
D. presentations and email
Answer:B

7. All the following are external stakeholders of an organization, except:

A. media
B. government
C. suppliers
D. shareholders
Answer:D

8. Functional coordination is one important reason for communicating with:

A. superiors
B. peers
C. subordinates
D. employees’ unions
Answer:B

9. Communication with superiors involves:

A. problem solving
B. disciplinary matters
C. welfare aspects
D. public relations
Answer:A

10. Listening has been identified as one of the “seven habits of highly effective
people” by :
A. lundsteen

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 B. stephen covey
C. lee iacocca
D. tom peters
Answer:B

11. The most basic type of listening is known as:

A. discriminative listening
B. comprehension listening
C. appreciative listening
D. evaluative listening
Answer:A

12. Another name for dialogic listening is:

A. empathetic listening
B. therapeutic listening
C. relational listening
D. active listening
Answer:C

13. Readability is determined mainly by:

A. punctuation
B. length of words
C. active and passive voice
D. spelling
Answer:B

14. One broad principle of general writing is :

A. write to express, not to impress
B. write to impress not to express
C. tone
D. emphasis and subordination
Answer:A

15. Writing style can be improved through use of :

A. jargon

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 B. slang
C. simple words
D. metaphors
Answer:C

16. All the following are advantages of oral communication, except :

A. control over receiver’s attention
B. immediate feedback
C. personal quality
D. conveying complex information
Answer:D

17. Teleconferencing is not suitable for :

A. meetings
B. interviews
C. problem solving
D. keeping in touch with country offices
Answer:C

18. One advantage of telephone communication is :

A. good for problem solving
B. permits use of some non-verbal cues
C. conveying large amount of information
D. keeping a permanent record
Answer:B

19. Reading refers to which element of the communication process?

A. encoding
B. decoding
C. message
D. channel
Answer:B

20. Reading for information about what is happening within your organization is
called :
A. reading for pleasure

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 B. reading for personal interest
C. reading for internal information
D. professional reading
Answer:C

21. Reading may be described by all the following, except:

A. a passive process
B. a skill
C. an active process
D. thinking under the stimulus of the printed page
Answer:A

22. The most challenging type of meeting is :

A. task oriented meeting
B. information sharing meeting
C. progress meeting
D. problem solving meeting
Answer:D

23. All the following are characteristics of meetings, except:

A. focused
B. planned
C. highly formal
D. structured
Answer:C

24. A meeting called to discuss arrangements for a specific event is called:

A. progress meeting
B. task oriented meeting
C. decision making meeting
D. information sharing meeting
Answer:B

25. The word “memo” is a short form for :

A. memory

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 B. memorizing
C. memorandum
D. members order
Answer:C

26. Memo is derived from a Latin word which means :

A. a thing which must be remembered
B. a thing which must be memorized
C. a thing which must be written
D. a thing which must be communicated
Answer:A

27. One characteristic of a memo is :

A. formal
B. tool for external communication
C. concise
D. pretentious
Answer:C

28. All the following types of information can be posted on the intranet, except:
A. employee benefits
B. declared holidays
C. company policies
D. performance appraisals
Answer:D

29. One advantage of the intranet is :

A. easy to develop and maintain
B. easy to get started
C. avoids information overload
D. will be readily used by all employees
Answer:C

30. One disadvantage of the intranet is :

A. large investment in time and money

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 B. encourages grapevine
C. is inferior to email
D. not suited for small organizations
Answer:A

31. All the following are principles of business letter writing, except:
A. consideration
B. directness
C. precision
D. ambiguity
Answer:D

32. Which of the following is not a compulsory part of a business letter?

A. salutation
B. close
C. attention line
D. body
Answer:C

33. A press release is better known today as :

A. public relations
B. publicity
C. news release
D. advertising
Answer:C

34. One advantage of a news release is :

A. unpaid form of communication
B. highly credible
C. can appear in all media
D. reaches more number of people
Answer:B

35. Which of the following does not describe a report?

A. orderly

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 B. subjective
C. helps decision making
D. helps in problem solving
Answer:B

36. The quality of a report is determined mainly by:

A. the language of the report
B. the visual aspects
C. the length of the report
D. the accuracy of the data
Answer:D

37. A resume summarizes the following:

A. strengths and weaknesses
B. personality
C. education and experience
D. hobbies
Answer:C

38. Which of the following is characteristic of a chronological resume?

A. appropriate for experienced candidates
B. mentions most recent job or qualification first
C. appropriate when education and experience are unrelated to the job applied for
D. not commonly used
Answer:B

39. The main purpose of a group discussion is to measure :

A. knowledge
B. personality
C. group communication skills
D. leadership skills
Answer:C

40. The primary role of a moderator is to:

A. facilitate the smooth functioning of the gd

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 B. keep track of time
C. announce the gd topic
D. interfere during the gd
Answer:A

41. Arriving ahead of time for a meeting is an example of :

A. feedback
B. body language
C. non-verbal communication
D. verbal communication
Answer:C

42. The message sent is not always the same as the meaning attached to the
message. This is because of the:
A. wrong sender
B. wrong medium
C. faulty message
D. inaccurate decoding
Answer:D

43. The term “cardiac orifice” is an example of:

A. words with multiple meanings
B. jargon
C. highly specific language
D. biased language
Answer:B

44. Wrong decoding means:

A. badly worded message
B. message sent to wrong receiver
C. interpreted meaning is different from intended message
D. message sent by wrong sender
Answer:C

45. If you are the Advertising Manager of a company, your peers would include:
A. market research manager

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 B. vice president marketing
C. marketing executive
D. vice president sales
Answer:A

46. The purpose of public relations is:

A. to sell the company’s products
B. to communicate with shareholders
C. to project a favourable image of the company among various publics
D. to communicate during a crisis
Answer:C

47. Passive listening means:

A. hard work
B. hearing the sound of words
C. hearing the meaning of words
D. processing the information
Answer:B

48. Which of the following is not an indication of active listening?

A. egocentrism
B. engaging in conversation with the speaker
C. taking notes
D. reconstructing the information
Answer:A

49. The words “cognizant” and “aware” m ean the same thing. Using “cognizant”
instead of “aware” is an example of :
A. simple word
B. complex word
C. jargon
D. frequently misused word
Answer:B

50. Simple words should be used for all the following reasons, except:
A. need less time and space

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 B. allow reader to focus on the idea
C. allow reader to get the intended message
D. attract attention to the word itself
Answer:D

51. An impromptu speech means:

A. a prepared speech delivered without any supporting aids
B. a speech delivered without any preparation
C. a speech delivered while referring to notes
D. a speech delivered by reading from notes
Answer:B

52. Reading the lines of a written text means:

A. gaining in-depth understanding
B. superficial understanding of words
C. understanding the intended meaning
D. going beyond the intended meaning
Answer:B

53. “ A meeting without an agenda is like a ship without a destination.” This means
that the meeting :
A. has no goal
B. lacks leadership
C. is inconclusive
D. is disorganized
Answer:A

54. A memo is known as an inter office memo because :

A. it is used to communicate with peers
B. it is used to communicate with superiors
C. it is used to communicate with subordinates
D. it is used to communicate between all levels in the organization
Answer:D

55. An intranet differs from an extranet in the following way :

A. intranet is a private website

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 B. intranet is meant only for internal stakeholders
C. intranet is more suitable for large organizations
D. intranet is expensive to maintain
Answer:B

56. Consideration in a business letter means:

A. stressing the “me” attitude
B. using first person pronouns
C. stressing the “you” attitude
D. appealing to the sender’s interest
Answer:C

57. A news release is more credible than advertising because:

A. it is carried free by the medium
B. it announces a new development in the company
C. it is accepted by the medium
D. it is more interesting and newsworthy
Answer:C

58. Objectivity in a business report means the following:

A. use of active voice
B. use of passive voice
C. use of the first person pronoun
D. emphasizing the doer of the action
Answer:B

59. The resume should be written before the job application letter because:
A. the resume is seen first
B. the resume helps to decide what to highlight in the letter
C. the resume is more important than the letter
D. most employers do not read application letters
Answer:B

60. A GD is highly structured because:

A. it is coordinated by a moderator

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 B. it measures group communication skills
C. members have to listen to the views of others
D. the topic, time and number of participants are all decided in advance
Answer:D

61. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
A. sender, receiver, channel, message, feedback
B. receiver, feedback, sender, message, channel
C. sender, channel, message, feedback, receiver
D. sender, message, channel, receiver, feedback
Answer:D

62. “Communication is a process involving the selection, production and

transmission of signs in such a way as to help a receiver perceive a meaning similar
to that in the mind of the communicator.” This definition of communication was
given by:
A. newman and summer
B. bellows, gilson and odirone
C. berelson and steiner
D. fotheringha
Answer:D

63. The sender encodes the message which is decoded by the receiver according to
the --------of what has been communicated.
A. perception
B. needs
C. idea
D. convenience
Answer:A

64. Message must be designed keeping the .............. of the audience in mind.
A. perception
B. needs
C. idea
D. convenience

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Answer:B

65. ................ must be encoded in message form, keeping the requirements of

audience in mind.
A. perception
B. needs
C. idea
D. convenience
Answer:C

66. ................. of the message is referred to as the objectives of the sender

underlying the words
A. object
B. intent
C. idea
D. data
Answer:B

67. Inability to read the intent behind the message is..............

A. confusion
B. dilemma
C. bypassing
D. distortion
Answer:C

68. Put concepts together before sending is------------

A. bypassing
B. preparing
C. encoding
D. defining
Answer:C

69. A set of logically and sequentially arranged utterances.

A. coherence
B. notion
C. distraction

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 D. message
Answer:A

70. ............... refers to mental disturbances

A. coherence
B. notion
C. distraction
D. psychological noise
Answer:D

71. Mental turbulence refers to:

A. inability to understand
B. confusion in the mind of receiver
C. confusion in the mind of sender
D. inability to speak
Answer:B

72. A perceptual zone, on the basis of which inferences are made or thought
structured, is called:
A. distraction
B. lack of language skill
C. frame of reference
D. bypassing
Answer:C

73. In empathetic communication, we can:

A. probe
B. respond to the feelings
C. interpret
D. advice
Answer:C

74. Conciseness of message refers to:

A. crispness
B. comprehensiveness
C. specificity

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 D. clarity
Answer:A

75. Errors in language, grammar or visual representation of facts take away:

A. clarity
B. correctness
C. crispness
D. conciseness
Answer:B

76. __________ is the process of exchanging messages between a sender and a

receiver.
A. channelling
B. communication
C. feedback
D. listening
Answer:B

77. Listening, reading, speaking and writing are all types of

A. communication skills.
B. emotional barriers.
C. evaluation techniques.
D. nonverbal communication.
Answer:A

78. Communication barriers are;

A. a receiver's response to a message.
B. avenues through which messages are delivered.
C. obstacles that interfere with the understanding of a message.
D. the circumstances under which communication takes place.
Answer:C

79. All of the following are examples of verbal communication EXCEPT:

A. email
B. listening
C. telephone calls

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 D. text messaging
Answer:B

80. Email is a growing channel of communication. However, what percent of emails

received are misunderstood?
A. 10%
B. 25%
C. 60%
D. 85%
Answer:C

81. Organizations hiring hundreds of new employees every year must adopt a more
------- towards the recruiting process.
A. systematic approach
B. organizational approach
C. direct approach
D. indirect approach
Answer:A

82. Screening stage, --- stage and final stage are the three stages of interview
process.
A. collection
B. opportunity
C. selection
D. all of the above
Answer:C

83. An effective oral presentation process follows _____ steps.

A. 3
B. 4
C. 5
D. 6
Answer:A

84. The keys to write a successful resume are:

A. too long, verbose descriptions and over confident tone

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 B. you” attitude, focus on your audience and think about prospective employer's need
C. none of the above
D. all of the above
Answer:B

85. While giving an interview, be --- in your salary expectations.

A. modest
B. unrealistic
C. realistic
D. none of the above
Answer:C

86. Communication is a ___________

A. one way process
B. two way process
C. three way process.
D. four way process
Answer:B

87. The main objective of communication is

A. information and persuasion.
B. skill and personality development.
C. control and management.
D. need.
Answer:A

88. The downward communication flow from

A. a subordinate to a superior.
B. a subordinate to a subordinate.
C. a superior to a superior.
D. a superior to a subordinate.
Answer:D

89. ______ channel of communication called the grapevine.

A. formal.

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 B. informal.
C. horizontal.
D. vertical.
Answer:B

90. Examples of oral communication____

A. letter.
B. e-mail.
C. telephone.
D. fax
Answer:C

91. How to make audio-visual communication effective?

A. the pictures are colourful.
B. clearly written.
C. speak politely
D. silent
Answer:A

92. Advantage of written communication

A. save time.
B. save money.
C. permanent reco
Answer:C

93. Written communication includes

A. reports & forms.
B. interviews.
C. film.
D. speaking.
Answer:A

94. Communication saves time in

A. internal communication.
B. interview.

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 C. oral communication.
D. schedule.
Answer:C

95. The most important part of the letter is

A. the heading.
B. date
C. body of the letter.
D. post script.
Answer:C

96. Advantage of oral communication

A. permanent record.
B. legal document.
C. save time.
D. reaches slowly.
Answer:C

97. Normal salutation in chairman's speech will be

A. ladies and gentlemen.
B. dear sir.
C. respected sir.
D. madame.
Answer:A

98. Internal communication is a communication between

A. banker and customer
B. superiors and subordinate.
C. salesman and buyer.
D. insurance company and its customer.
Answer:B

99. Telephonic conversation is a

A. verbal communication.
B. non-verbal communication.

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 C. visual communication.
D. written.
Answer:A

100. Envelopes containing transparent papers to show the address are called
A. window envelops.
B. easy envelop.
C. address envelops.
D. front envelop.
Answer:A

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