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Cross-domain SMS assessment tool – SAFETY POLICY AND OBJECTIVES

1 SAFETY POLICY AND OBJECTIVES


1.1 MANAGEMENT COMMITMENT

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


1.1.1 The service provider shall There is a safety policy that includes a It is reviewed periodically to ensure it The accountable manager is
define its safety policy in commitment to continuous improvement, remains relevant to the organisation. familiar with the contents of the
accordance with international observe all applicable legal requirements, safety policy.
and national requirements. standards and considers best practice
signed by the accountable manager.
The safety policy shall:

e) be signed by the Assessment results


accountable executive of the
organization - Potpis aktuelnog izvršnog direktora
What to look for
g) be periodically reviewed to
ensure it remains relevant - Talk to accountable manager to assess their knowledge and understanding of the safety policy.
and appropriate to the - Confirm it meets EU Regulations.
service provider
- Interview staff to determine how readable and understandable it is.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS1 ATCO Training Org.
ORO.GEN.200 ORA.GEN.200 Law on Air Transport, ATS.OR.200 ‘Safety ATCO.OR.C.001
'Management system' point 'Management system' point article 106, paragraphs 4 management system’ ‘Management system of training
(a)(2) and (a)(6) (a)(2) and (a)(6) and 5 Point (1) organisations ‘point
AMC1 AMC1 AMC1 (b)
ORO.GEN.200(a)(2) ORA.GEN.200(a)(2) Regulation on standards ATS.OR.200(1)(i) Safety AMC1 ATCO.OR.C.001(b)
'Management system' - 'Management system' - and criteria for use of management system Management system of
[complex operators] [complex organisations] manouvering surfaces, SAFETY POLICY — training organisations
AMC1 AMC1 facilities and equipement at COMPLEX ATS SAFETY POLICY
ORO.GEN.200(a)(1)(2) ORA.GEN.200(a)(1)(2) aerodrome, article 6, PROVIDERS
(3)(5) 'Management (3)(5) 'Management paragraph 4 AMC1 ATS.OR.200(1);
system' point (e) - system' point (e) - (2); (3) Safety
[noncomplex operators] [noncomplex management system
organisations] GENERAL [noncomplex
ATS providers]

1 based on Regulation (EU) No 2016/1377 for the time being.


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Cross-domain SMS assessment tool – SAFETY POLICY AND OBJECTIVES
ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE
1.1.2 The safety policy shall The safety policy includes a statement to The organisation is assessing The organisation is reviewing and
provide appropriate resources. the resources being provided to taking action to address any
b) include a clear statement deliver a safe service and taking forecasted shortfalls in resources.
about the provision of the action to address any shortfalls.
necessary resources for the
implementation of the
safety policy
Assessment results

What to look for


- Review available resources including personnel, equipment and financial.
- There are sufficient and competent personnel.
- Review planned manpower vs actual manpower.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
AMC1 AMC1 Law on Air Transport, article ATS.OR.200 ‘Safety ATCO.OR.C.001
ORO.GEN.200(a)(2) ORA.GEN.200(a)(2) 106, paragraphs 4 and 5 management system’ ‘Management system of
'Management system' - 'Management system' - Point (1) training organisations
[complex operators] [complex organisations] Regulation on standards and and related AMCs/GM ‘point (b)
AMC1 AMC1 criteria for use of and related AMCs/GM
ORO.GEN.200(a)(1)(2) ORA.GEN.200(a)(1)(2) manouvering surfaces,
(3)(5) 'Management (3)(5) 'Management facilities and equipement at
system' point (e) - system' point (e) - aerodrome, article 6,
[noncomplex operators] [noncomplex paragraph 4
organisations]

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Cross-domain SMS assessment tool – SAFETY POLICY AND OBJECTIVES

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


1.1.3 The safety policy shall There is a means in place for the The safety policy is communicated People across the organisation are
communication of the safety policy. to all personnel (including relevant familiar with the policy and can
f) be communicated, with contract staff and organisations). describe their obligations in
visible endorsement, respect of the safety policy
throughout the
organization
Assessment results
See 2.1.2 for c) include safety
reporting
procedures What to look for
- Review how safety policy is communicated.
- Safety policy is clearly visible.
- Question managers and staff regarding knowledge of the safety policy.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
AMC1 AMC1 Law on Air Transport, article ATS.OR.200 'Safety AMC1 ATCO.OR.C.001(b)
ORO.GEN.200(a)(2) ORA.GEN.200(a)(2) 106, paragraphs 4 and 5 management system' 'Management system of
'Management system' - 'Management system' - (1)(i) training organisations' point
[complex operators] [complex operators] Regulation on standards and AMC1 (d)
Point (a)(3) Point (a)(3) criteria for use of ATS.OR.200(1)(i)
manouvering surfaces, 'Safety management
Not addressed for Not addressed for facilities and equipement at system' SAFETY
noncomplex operators noncomplex organisations aerodrome, article 6, POLICY — [complex ATS
paragraph 4 providers]
AMC1 ATS.OR.200(1);
(2); (3) Safety
management system
GENERAL [noncomplex
ATS providers]

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Cross-domain SMS assessment tool – SAFETY POLICY AND OBJECTIVES

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


1.1.4 The safety policy shall The management commitment to safety is The accountable manager and the Decision making, actions and
documented within the safety policy. senior management team are behaviours reflect a positive
a) reflect organizational promoting their commitment to the safety culture and there is good
commitment regarding safety, safety policy through active and safety leadership that
including the promotion of a visible participation in the safety demonstrates commitment to the
positive safety culture management system. safety policy.

Assessment results

What to look for


- All Managers are familiar with the key elements of the safety policy.
- Evidence of senior management participation in safety meetings, training, conferences etc.
- Feedback from safety culture surveys.
- Relationship with regulator and other stakeholders.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
AMC1 AMC1 Law on Air Transport, ATM/ANS.OR.B.015(a) AMC1 ATCO.OR.C.001(b)
ORO.GEN.200(a)(2) ORA.GEN.200(a)(2) article 106, paragraphs 4 (2) 'Management system of
'Management system' point 'Management system' point and 5 GM3 training organisations' points
(a)(2) - [complex (a)(2) - [complex ATM/ANS.OR.B.005(a) (2) (c), (e) and (f)
operators] organisations] Regulation on standards Management system
AMC1 AMC1 and criteria for use of SAFETY CULTURE
ORO.GEN.200(a)(1)(2) ORA.GEN.200(a)(1)(2) manouvering surfaces, and
(3)(5) 'Management (3)(5) 'Management facilities and equipement at ATS.OR.200 'Safety
system' point (e) - system' point (e) - aerodrome, article 6, management system'
[noncomplex operators] [noncomplex paragraph 4 (1)(i)
organisations] AMC1 ATS.OR.200
(1)(i) 'Safety
management system'

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Cross-domain SMS assessment tool – SAFETY POLICY AND OBJECTIVES

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


1.1.5 The safety policy shall A Just Culture Policy and principles have There is evidence of the Just Culture The Just Culture policy is applied
been defined that clearly identifies policy and supporting principles in a fair and consistent manner
d) clearly indicate which types acceptable and unacceptable behaviours to being applied and promoted to staff. and people trust the policy.
of behaviors are promote a Just Culture. There is evidence that the line
unacceptable related to the between acceptable and
service provider’s aviation unacceptable behaviour has
activities and include the been determined in consultation
circumstances under which with staff and staff
disciplinary action would not representatives.
apply. Assessment results
See also Reg. (EU) Nije jasno definisano šta je prihvatljivo a šta
376/2014 Article 16. neprihvatljivo ponašanje, ne radi se staff safety
culture survey
What to look for
- Evidence of when the just culture principles have been applied following an event.
- Evidence of interventions from safety investigations addressing organisational issues rather than focusing only on the individual.
- Review how the organisation is monitoring reporting rates.
- The number of aviation safety reports appropriate to the activities.
- Safety Reports include the reporter’s own errors and events they are involved in (events where no one was watching).
- Feedback on just culture from staff safety culture surveys.
- Interview staff representatives to confirm that they agree with just culture policy and principles.
- Talk to staff to check they are aware of the just culture policy and principles.

Corresponding EU/EASA Requirements


Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
Reg. 376/2014 Article Reg. 376/2014 Article Law on Air Transport, Reg. 376/2014 Article Reg. 376/2014 Article 16(11)
16(11) 16(11) article 106, paragraphs 4 16(11)
and 5 AMC1 ATCO.OR.C.001(b)
AMC1 AMC1 ATS.OR.200 'Safety 'Management system of
ORO.GEN.200(a)(2)'M ORA.GEN.200(a)(2)'M Regulation on standards management system' training organisations'
anagement system' point anagement system' point and criteria for use of (1)(i)
(a)(4) 'safety reporting (a)(4) 'safety reporting manouvering surfaces, AMC1
principles' - [complex principles' - facilities and equipement ATS.OR.200(1)(i)
organisations [complex organisations] at aerodrome, article 6, 'Safety management
paragraph 4 system' SAFETY
POLICY – [complex ATS
providers]
ATM/ANS.OR.A.065

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Cross-domain SMS assessment tool – SAFETY POLICY AND OBJECTIVES

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


1.1.6 (New Std. 1.1.2) Safety objectives have been established Safety objectives are relevant to the Achievement of the safety
that are consistent with the safety policy organisation and are being regularly objectives is being monitored by
Taking due account of its and there is a means to communicate them reviewed and are communicated senior management and action
safety policy, the service throughout the organisation. throughout the organisation. taken to ensure they are being
provider shall define safety met.
objectives. Assessment results
The safety objectives shall:
What to look for
a) form the basis for
safety performance - Assess whether the safety objectives are appropriate and relevant?
monitoring and measurement - Objectives are defined that will lead to an improvement in processes, outcomes and the development of a positive safety culture
as required by 3.1.2 - Assess how safety objectives are communicated throughout the organisation. - Safety objectives are being measured to monitor achievement
b) reflect the service through SPIs.
provider’s commitment to Corresponding EU/EASA Requirements
maintain or continuously
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
improve the overall
effectiveness of the SMS AMC1 AMC1 Law on Air Transport, ATM/ANS.OR.B.005(a) (3) ATCO.OR.C.001
ORO.GEN.200(a)(2) ORA.GEN.200(a)(2) article 106, paragraphs 4 'Management Management system of
c) be communicated 'Management system' 'Management system' and 5 system' training organisations AMC1
throughout the organization point (c)(3) - [complex point (c)(3) - [complex AMC2 ATCO.OR.C.001(b)
organisations] organisations] Regulation on standards ATM/ANS.OR.B.005(a) (3) Management system of
d) be periodically
AMC1 AMC1 Management training organisations
and criteria for use of
reviewed to ensure they ORO.GEN.200(a)(3) ORA.GEN.200(a)(3) manouvering surfaces, system SAFETY POLICY
remain relevant and Management system Management system facilities and equipement AMC1
appropriate to the service point (d)(1) - [complex point (d)(1) - [complex at aerodrome, article 6, ATS.OR.200(1)(i) Safety
provider. organisations] organisations] paragraph 4 management system
AMC2 AMC2 SAFETY POLICY —
ORO.GEN.200(a)(5) ORA.GEN.200(a)(5) COMPLEX ATS
Management system point Management system point PROVIDERS point
(a) - [complex (a) - [complex (b)(3)
organisations] organisations]

SUMMARY COMMENTS on 1.1. ‘MANAGEMENT COMMITMENT’

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Cross-domain SMS assessment tool – SAFETY POLICY AND OBJECTIVES

1.2 SAFETY ACCOUNTABILITY AND RESPONSIBILITIES

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


1.2.1 The service provider shall An accountable manager has been The accountable manager ensures The accountable manager
appointed with full responsibility and that the SMS is properly resourced, ensures that the performance of
a) identify the accountable ultimate accountability for the SMS. implemented and maintained and the SMS is being monitored,
executive who, irrespective of has the authority to stop the reviewed and improved.
other functions, is operation if there is an unacceptable
accountable on behalf of the level of safety risk.
organization, for the Assessment results
implementation and
maintenance of an effective
SMS What to look for
- Evidence that the accountable manager has the authority to provide sufficient resources for relevant safety improvements.
- Evidence of decision making on risk acceptability.
- Review SMS activities are being carried out in a timely manner and the SMS is sufficiently resourced.
- Evidence of activities being stopped due to unacceptable level of safety risk.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
ORO.GEN.200 ORA.GEN.200 Law on Air Transport, ATS.OR.200 'Safety ATCO.OR.C.001
'Management system' point 'Management system' point article 105, paragraph 2 management system' Management system of
(a)(1) (a)(1) and article 106, paragraphs point (1)(ii)(iii) training organisations, (a)
ORO.GEN.210 ORA.GEN.210 4 and 5 AMC1 ATCO.OR.C.010
'Personnel 'Personnel ATS.OR.200(1)(ii);(iii) ‘Personnel requirements’ point (a)
requirements' point (a) requirements' point (a) Regulation on detailed Safety management
requirements for issuance system
of aerodrome operator ORGANISATION AND
certificate, article 4, point 6 ACCOUNTABILITIES
AMC2
Part 5, point 1 (a) of Annex ATS.OR.200(1)(ii);(iii)
of Regulation on detailed Safety management
requirements for issuance system
of aerodrome operator ORGANISATION AND
certificate ACCOUNTABILITIES
[complex ATS providers]

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE

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Cross-domain SMS assessment tool – SAFETY POLICY AND OBJECTIVES
1.2.2 The service provider shall The safety accountability, authorities and Everyone in the organisation is The accountable manager and
responsibilities are clearly defined and aware of and fulfil their safety the senior management team
b) clearly define lines documented. responsibilities, authorities and are aware of the risks faced by
of safety accountability accountabilities and encouraged the organisation and safety
throughout the organization, to contribute to the SMS. management system principles
including a direct exist throughout the
accountability for organisation so that safety is
safety on the part of part of the everyday language.
senior management, Assessment results

c) identify the
responsibilities of all What to look for
members of management, - Question managers and staff regarding their roles and responsibilities.
irrespective of other - Confirm senior managers are aware of the organisation’s safety performance and its most significant risks.
functions, as well as of
employees, with respect to - Evidence of managers having safety related performance targets.
the safety performance of - Look for active participation of the management team in the SMS.
the organisation - Evidence of appropriate risk mitigation, action and ownership.
- Levels of Management authorised to make decisions on risk acceptance are defined.
d) document and - Acceptance of risk is aligned with authorisations.
communicate safety
Corresponding EU/EASA Requirements
accountability,
responsibilities, and Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
authorities throughout the Law on Air Transport, article 105,
organization, paragraph 2 and article 106, paragraphs 4
and 5
e) define the levels of Regulation on detailed requirements for
management with authority to issuance of aerodrome operator certificate,
make decisions regarding article 4, point 6
safety risk tolerability. Part 5, point 1 (a) (c) of Annex of
Regulation on detailed requirements for
issuance of aerodrome operator certificate
Regulation on standards and criteria for
use of manouvering surfaces, facilities and
equipement at aerodrome, article 6,
paragraph 10

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Cross-domain SMS assessment tool – SAFETY POLICY AND OBJECTIVES
1.3 APPOINTMENT OF KEY PERSONNEL

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


1.3.1 The service provider shall A competent safety manager who is See Annex 19 Note: The safety manager has The safety manager is
appoint a safety manager responsible for the implementation and implemented and is maintaining the competent to manage the SMS
who is responsible for the maintenance of the SMS has been SMS. and identifying improvements in
implementation and appointed with a direct reporting line with The safety manager is in regular a timely manner.
maintenance of the SMS. the accountable manager. communication with the accountable There is a close working
manager and escalates safety relationship with the accountable
issues when appropriate. manager and the safety
manager is considered a trusted
advisor and given appropriate
status in the organisation.
Assessment results
Review of safety report action and closure
timescales( ne radi se)- follow up
korektivnih aktivnosti da poboljšamo
What to look for
- Review safety manager role including credibility and status.
- Appropriate safety training received.
- Evidence of maintained competency.
- Review how the safety manager gets access to internal and external safety information.
- Review how the safety manager communicates and engages with operational staff and senior management.
- Review safety manager workload / allocated time to fulfil role.
- Check there are sufficient resources for SMS activities such as safety investigation, analysis, auditing, safety meeting attendance and
promotion.
- Review of safety report action and closure timescales.
- Interviews with accountable manager and safety manager.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
Law on Air Transport, ATS.OR.200(1)(iii) ATCO.OR.C.010
article 105, paragraph 2 Personnel requirements
and article 106, paragraphs
4 and 5

Regulation on standards
and criteria for use of
manouvering surfaces,
facilities and equipement at
aerodrome, article 6,
paragraph 10

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Cross-domain SMS assessment tool – SAFETY POLICY AND OBJECTIVES
Annex 19 Note: Depending on the size of the service provider and the complexity of its aviation products or services, the responsibilities for the implementation and maintenance of the SMS may be assigned to
one or more persons, fulfilling the role of safety manager, as their sole function or combined with other duties, provided these do not result in any conflicts of interest.

ref EASA rule reference PRESENT SUITABLE OPERATIONAL EFFECTIVE


1.3.2 Management System AMCs The organisation has established There is evidence of meetings taking Safety committees include key
for complex organisations appropriate safety committees(s) that place in accordance with the terms stakeholders. The outcomes of
discuss and address safety risks and of reference detailing the attendance the meetings are documented
compliance issues and includes the and frequency of meetings. The and communicated and any
accountable manager and the heads of safety committees monitor the actions are agreed, taken and
functional areas. effectiveness of the SMS and followed up in a timely manner.
compliance monitoring function by The safety performance and
reviewing there are sufficient safety objectives are reviewed
resources, actions are being and actioned as appropriate.
monitored and appropriate safety
objectives and SPIs have been
established.
Assessment results

What to look for


- Review safety committee and meeting structure and Terms of Reference for each committee / meeting.
- Review meeting attendance levels.
- Review meeting records and actions.
- outcomes are communicated to the rest or the organisation
- Evidence of safety objectives, safety performance and compliance being reviewed and discussed at meetings.
- Participants challenging what is being presented when there is limited evidence.
- Senior management are aware of the most significant risks faced by the organisation and the overall safety performance of the organisation.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
AMC1 AMC1 Law on Air Transport, Not applicable
ORO.GEN.200(a)(1) ORA.GEN.200(a)(1) article 106, paragraphs 4
‘Management system’ ‘Management system’ and 5
points (b), (c) and (d) points (b), (c) and (d)
Part 5, point 1 (a) (c) of
Annex of Regulation on
detailed requirements for
issuance of aerodrome
operator certificate

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Cross-domain SMS assessment tool – SAFETY POLICY AND OBJECTIVES
1.4 CO-ORDINATION OF EMERGENCY RESPONSE PLANNING

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


1.4.1 The service provider required An appropriate emergency response plan The ERP is reviewed and tested to The results of the ERP review
to establish and maintain an (ERP) has been developed and distributed make sure it remains up to date. Key and testing are assessed and
emergency response plan for that defines the procedures, roles, personnel have easy access to the actioned to improve its
accidents and incidents in responsibilities and actions of the various relevant parts of the ERP at all effectiveness.
aircraft operations and other organisations and key personnel. times. There is evidence of
aviation emergencies shall coordination with other organisations
ensure that the emergency as appropriate.
response plan is properly Assessment results
coordinated with the
emergency response plans of Da napravimo bolju konekciju i koordinaciju sa
those organizations it must ERP, da bude dostupan osoblju erp plan na AT,
interface with during the kao što je np
provision of its products and What to look for
services.
- Review emergency response plan.
- Review how co-ordination with other organisations is planned.
- Review how ERP is distributed and where copies are held.
- Talk to key personnel and check they have access to the ERP - Different types of foreseeable
emergencies have been considered.
- Review when plan was last reviewed and tested and any actions taken as a result
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
ORO.GEN.200 ORA.GEN.200 Law on Air Transport, ATS.OR.200(1)(iv) Not applicable
'Management system' point 'Management system' point article 106, paragraphs 4 AMC1 (ANSP ERP provisions apply)
(a)(3) (a)(3) and 5 ATS.OR.200(1)(iv)
AMC1 AMC1 Safety management
ORO.GEN.200(a)(3) ORA.GEN.200(a)(3) Regulation on detailed system
'Management system' point 'Management system' point requirements for AMC1
(g) - [complex (g) - [complex issuance of aerodrome ATS.OR.200(1)(iv)
operators] organisations] operator certificate, Safety management
AMC1 AMC1 article 4, point 4 system
ORO.GEN.200(a)(1)(2)(3) ORA.GEN.200(a)(1)(2)( 3) COORDINATION OF
(5) 'Management system' (5) 'Management system' Part 4, point 3 of Annex of EMERGENCY
point (f) - [non-complex point (f) - [noncomplex Regulation on detailed RESPONSE
operators] organisations] requirements for issuance PLANNING FOR
of aerodrome operator ATS PROVIDERS
certificate [complex ATS
providers]

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Cross-domain SMS assessment tool – SAFETY POLICY AND OBJECTIVES

1.5 SMS DOCUMENTATION

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


1.5.1 The service provider shall The SMS documentation includes the See Annex 19 note SMS documentation is consistent SMS Documentation is
develop and maintain an SMS policies and processes that describe the with other internal management proactively reviewed for
manual that describes its: organisation’s safety management system systems improvement
and processes. and is representative of the actual
a) safety policy and processes in place. Changes to the
objectives SMS documentation are managed
b) SMS requirements Everyone has easy access to,
familiar with and follow the relevant
c) SMS processes and parts of the SMS documentation.
procedures
Assessment results
d) accountability,
responsibilities and
authorities for SMS processes What to look for
and procedures - Review the SMS Documentation and amendment procedures
- Check for cross references to other documents and procedures.
- Check availability of SMS documentation to all staff
- Check staff know where to find safety related documentation including procedures appropriate to their role.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
AMC1 ORA.GEN.200 Law on Air Transport, ATM/ANS.OR.B.005(b) AMC1 ATCO.OR.C.001(e)
ORO.GEN.200(a)(5) 'Management system' article 106, paragraphs 4 AMC1 Management system of
'Management system' point (a)(5) and 5 ATM/ANS.OR.B.005(b) training organisations
point (a) AMC1 'Management system' and Point (e)(8)
AMC2 ORA.GEN.200(a)(5) Regulation on detailed Annex IV
ORO.GEN.200(a)(5) - 'Management system' requirements for issuance ATS.OR.200(1)(v)
[complex operators] point (a) of aerodrome operator
AMC1 certificate, article 4, points
ORA.GEN.200(a)(5)- 1 and 2 AMC1
[complex organisations] ATS.OR.200(1)(v) Safe
ty management system

Annex 19 Note: Depending on the size of the service provider and the complexity of its aviation products or services, the SMS manual and SMS operational records may be in the form of stand-alone documents
or may be integrated with other organizational documents (or documentation) maintained by the service provider..

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ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


1.5.2 The service provider shall The SMS documentation defines the SMS SMS activities are appropriately SMS records are routinely used
develop and maintain SMS outputs and which records of SMS activities stored and found to be complete as inputs for safety management
operational records as part of will be stored. and consistent with appropriate data related tasks and continuous
its SMS documentation. protection and control. improvement of the SMS
Assessment results
Da nađemo model za sistematičnije
čuvanje i sortiranje dokumentacije SMS
(2.7. poglavlje u priručniku)
What to look for
- Review the supporting SMS documentation (hazard logs, meeting minutes, safety performance reports, risk assessments etc).
- Check how safety records are stored and version controlled.
- Data protection and confidentiality rules have been defined and are consistently applied.
- Check appropriate staff are aware of the records control processes and procedures.

Corresponding EU/EASA Requirements


Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
ORO.GEN.220 ORA.GEN.220 Law on Air Transport, ATM/ANS.OR.B.030 ATCO.OR.C.020 Record
‘Record-keeping’ ‘Record-keeping’ article 106, paragraphs 4 Record keeping keeping
AMC1 AMC1 and 5 ATS.OR.200(1)(v) AMC1 ATCO.OR.C.020(a);(b)
ORO.GEN.220(b) ORA.GEN.220(b) AMC2 Record keeping
‘Record-keeping’ ‘Record-keeping’ ATS.OR.200(1)(v) Saf ety
Regulation on standards management system
and criteria for use of
manouvering surfaces,
facilities and equipement
at aerodrome, article 6,
paragraphs 8 and 9

SUMMARY COMMENTS on 1.5. ‘SMS DOCUMENTATION’

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Cross-domain SMS assessment tool – SAFETY RISK MANAGEMENT

2 SAFETY RISK MANAGEMENT


2.1 HAZARD IDENTIFICATION

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


2.1.1 The service provider shall There is a process that defines how The hazards are identified and The organisation has a register
develop and maintain a reactive and proactive hazard identification documented. Human and of the hazards that is maintained
process to identify hazards is gathered from multiple sources (internal organisational Factors related and reviewed to ensure it
associated with its aviation and external). hazards are being identified. remains up to date. It is
products or services. continuously and proactively
identifying hazards related to its
Hazard identification shall be activities and operational
based on a combination of environment and involves all key
reactive and proactive personnel and appropriate
methods. stakeholders. Hazards are
assessed in a systematic and
timely manner
Assessment results
-definisati konačnu formu( izgled) registra
opasnosti koji će da biti baziran na reaktivnim i
proaktivnim metodama identifikovanja hazarda
What to look for
- Review how hazards are identified, analysed and recorded.
- Consider hazards related to: possible accident scenarios / Human and organisational factors / business decisions and processes / Third party
organisations
- Review what internal and external sources of hazards are considered such as: Safety reports / audits / safety surveys / investigations /
inspections / brainstorming / Management of Change activities / Commercial and other external influences etc.
- Investigations of safety occurrences establish causal/contributing factors (why it happened, not just what happened) and identify Human and
organisational contributing factors. Hazards identified from occurrences are processed in compliance with Reg. (EU) 376/2014 Article 4 and 5
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
Law on Air Transport, ORA.GEN.200 ADR.OR.D.005
article 106, paragraph 5 'Management system' 'Management system' point (b)
point (a)(3) (3)
AMC1 AMC1
ORA.GEN.200(a)(3) ADR.OR.D.005(b)(3)
'Management system' 'Management system'
point (a)(1) - [complex
organisations]
AMC1
ORA.GEN.200(a)(1);(2) ;
(3);(5) 'Management
system' points (a), (b) and

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Cross-domain SMS assessment tool – SAFETY RISK MANAGEMENT

(d) - [non-complex
organisations]

ref EU Regulations PRESENT SUITABLE OPERATIONAL EFFECTIVE


2.1.2 Regulation 376/2014 and There is a confidential reporting The reporting system is simple to There is a healthy reporting
Annex 19 safety reporting system to capture mandatory use, being used and accessible to system based on the volume of
procedures 1.1.1 (c) occurrences and voluntary reports that all personnel. There is feedback to reporting and the quality of
includes a feedback system and the reporter of any actions taken (or reports received.
stored on a database. not taken) and, where appropriate, Safety reports are acted on in a
Responsibilities have been defined as to the rest of the organisation. timely manner Personnel
required by Reg. (EU) 376/2014. Reports are evaluated, processed, express confidence and trust in
The process identifies how reports analysed and stored. People are the organisations reporting
are actioned and timescales aware and fulfil their responsibilities policy and process.
specified. in respect of the reporting system The reporting system is being
Reports are processed within the used to make better
defined timescales. management decision
making and continuous
improvement
The reporting system is available
for third parties to report
(partners, suppliers, contractors).
Assessment results
-radionice sa zaposlenima na kojim će se
govoriti o načinima izvještavanja,
-ispitati tehničku mogućnost da se forma
dobrovoljne prijave iz galiota generiše na
aerodromski sajt
What to look for
- Review the reporting system for access and ease of use.
- Check staff trust the reporting system, are familiar with it and know what should be reported.
- Review how data protection and confidentiality is achieved.
- Evidence of feedback to reporter, the organisation and third parties.
- Assess volume and quality of reports including self reporting.;
- Review report closure rates.
- Check availability to contracted organisations and customers to make reports.
- The system supports analysis and follow-up.
- Confirm responsibilities with regards to occurrence analysis, storage and follow-up clearly defined.
- Check relevant staff are aware of which occurrences should be mandatory.
- Assess how senior management engage with the outputs of the reporting system.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations

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Regulation (EU) 376/2014 Article 4 ‘Mandatory reporting’, Article 5 ‘Voluntary reporting’, Article 13 ‘Occurrence analysis and follow-up at national level’, Article 16
‘Protection of the information source’.

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2.2 RISK ASSESSMENT AND MITIGATION

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


2.2.1 The service provider shall There is a process for the analysis and Risk analysis and assessments are Risk analysis and
develop and maintain a assessment of safety risks. The level of risk carried out in a consistent manner assessments are reviewed for
process that ensures the organisation is willing to accept is based on the defined process. consistency and to identify
analysis, assessment defined. The defined risk acceptability is improvements in the
[and control] of the safety being applied. processes. Risk assessments
risks associated with are regularly reviewed to
identified hazards. ensure they remain current.
Risk acceptability criteria are
See Annex 19 note. used routinely and applied in
management decision making
processes and are regularly
reviewed.
Assessment results
-definisati izgled i formu hazard loga,
- definisati koje matrice rizika koristiti shodno
tipu opasnosti (da li se već dogodilo ili
prediktivno)
What to look for
- Review risk classification scheme and procedures.
- Severity and likelihood criteria defined (or alternative methodology described).
- Review layout of risk register.
- Sample an identified hazard and how it is processed and documented.
- Review what triggers a risk assessment.
- Check any assumptions made and whether they are reviewed.
- Review how issues are classified when there is insufficient quantitative data available.
- Process defines who can accept what level of risk.
- Risk register is being reviewed and monitored by the appropriate safety committee(s).
- Evidence of risk acceptability being routinely applied in decision making processes.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
Law on Air Transport, article 106,
paragraphs 4 and 5

Regulation on standards and criteria


for use of manouvering surfaces,
facilities and equipement at
aerodrome, article 6, paragraph 2

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Annex 19 Note: The process may include predictive methods of safety data analysis.

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


2.2.2 The service provider shall The organisation has a process in Appropriate risk controls are being Risk controls are practical and
develop and maintain a place to decide and apply the applied to reduce the risk to an sustainable and applied in a
process that ensures appropriate risk controls. acceptable level including timelines timely manner and do not create
[analysis, assessment and] and allocation of responsibilities. additional risks. Risk Controls
control of the safety risks Human Factors are considered as take into consideration
associated with identified part of the development of Human Factors.
hazards. risk controls
Assessment results
-kontrola sigurnosnog rizika kroz praktikovanje
follow up procesa
What to look for
- Risk controls consider human and organisational factors.
- Evidence of risk controls being actioned and follow up.
- Aggregate risk is being considered.
- Look at whether the risk controls have reduced the residual risk.
- Risk controls clearly identified.
- Review the use of risk controls that rely solely on human intervention.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
AMC1 AMC1 Law on Air Transport, ATS.OR.200(2)(i) ATCO.AR.B.001
ORO.GEN.200(a)(3) ORA.GEN.200(a)(3) article 106, paragraph 5 Management system, (a)(4);
‘Management system’ ‘Management system’ Furthermore, ATSP provisions
point (b) point (b) Regulation on standards apply.
and criteria for use of
manouvering surfaces,
facilities and equipement
at aerodrome, article 6,
paragraph 2

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RAG Cross-domain SMS assessment tool – SAFETY ASSURANCE

3 SAFETY ASSURANCE
3.1 SAFETY PERFORMANCE MONITORING AND MEASUREMENT

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


3.1.1 The service provider shall There is a process in place to assess Risk controls are being verified to Risk controls are assessed and
develop and maintain the whether the risk controls are applied and assess whether they are applied actions taken to ensure they are
means to verify the safety effective. and effective. effective and delivering a safe
performance of the service. The reasons for
organization and to validate ineffectiveness of risk controls
the effectiveness of safety are investigated.
risk controls. Assessment results
See Annex 19 Note. -ovo smo rekli da je operational još uvijek,
radimo risk control kroz HLF obrasce, ali treba
da radimo provjere djelotvornosti tih mjera,
What to look for
- Evidence of risk controls being assessed for effectiveness (eg. audits, surveys, reviews).
- Evidence of risk controls applied by contracted organisations / third parties being assessed.
- Information from safety assurance and compliance monitoring activities feeds back into the safety risk management process.
- Review where risk controls have been changed as a result of the assessment.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
ORO.GEN.200 ORA.GEN.200 Law on Air Transport, ATS.OR.200 (3)(i) Not applicable, however Air
'Management system' 'Management system' article 106, paragraph 5 Traffic Service Provider
point (a)(3) point (a)(3) provisions apply.
AMC1 AMC1 Regulation on standards
ORO.GEN.200(a)(3) ORA.GEN.200(a)(3) and criteria for use of
'Management system' 'Management system' manouvering surfaces,
point (d)(1) - [complex point (d)(1) - [complex facilities and equipement
operators] organisations] at aerodrome, article 6,
paragraph 13

Annex 19 Note: An internal audit process is one means to monitor compliance with safety regulations, the foundation upon which SMS is built, and assess the effectiveness of these safety risk controls and
the SMS. Guidance on the scope of the internal audit process is contained in the Safety Management Manual (SMM) (Doc 9859).

20 | P a g e
RAG Cross-domain SMS assessment tool – SAFETY ASSURANCE

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


3.1.2 The service provider’s There is a process in place on how the The safety performance of the SPIs are demonstrating the
safety performance shall be safety performance of the organisation will organisation is being measured and safety performance of the
verified in reference to the be measured including safety performance the SPIs are being continuously organisation and the
safety performance indicators and targets linked to the monitored and analysed for trends. effectiveness of risk controls
indicators and safety organisation’s safety objectives. based on reliable data. SPIs are
performance targets of the reviewed and regularly updated
SMS in support of the to ensure they remain relevant.
organization’s safety Where the SPIs indicate a risk
objectives. control not being effective
appropriate action is taken.

Assessment results

What to look for


- Evidence that SPIs are based on reliable sources of data.
- Evidence of when Safety performance indicators were last reviewed.
- The defined SPIs and targets are appropriate to the organisation’s activities, risks and safety objectives.
- SPIs are focused on what is important rather than what is easy to measure.
- Consideration of any State SPIs.
- Review whether any action has been taken when an SPI is indicating a negative trend (reflecting a risk control or an inappropriate SPI).
- Evidence that results of safety performance monitoring are discussed at senior management level.
- Evidence of feedback provided to the accountable manager.

Corresponding EU/EASA Requirements


Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
ORO.GEN.200 ORA.GEN.200 Law on Air Transport, ATM/ANS.OR.B.005(a) Not applicable, however Air
'Management system' 'Management system' article 106, paragraphs 4 (3) Traffic Service Provider
point (a)(3) point (a)(3) and 5 AMC2 provisions apply.
AMC1 AMC1 ATM/ANS.OR.B.005(a) (3)
ORO.GEN.200(a)(3) ORA.GEN.200(a)(3) Regulation on standards Management system
'Management system' 'Management system' and criteria for use of AMC1
point (d)(1) - [complex point (d)(1) - [complex manouvering surfaces, ATS.OR.200(1)(v) Safe
operators] organisations] facilities and equipement ty management system
at aerodrome, article 6,
paragraph 6

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RAG Cross-domain SMS assessment tool – SAFETY ASSURANCE

3.2 THE MANAGEMENT OF CHANGE

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


3.2.1 The service provider shall The organisation has established a The management of change The management of change
develop and maintain a management of change process to identify process is being used. It includes process is used for all safety
process to identify changes whether changes have an impact on safety hazard identification and risk related changes including
which may affect the level of and to manage any identified risks in assessments with appropriate risk Human Factors issues and
safety risk associated with its accordance with existing safety risk controls being put in place before considers the accumulation of
aviation products or services management processes. the decision to make the change is multiple changes. It is initiated in
and to identify and manage taken. Human Factors issues a planned, timely and consistent
the safety risks that may have been considered and being manner and
arise from those changes. addressed as part of the change includes follow up action that the
management process. change was implemented safely.
Assessment results
Jasno i konkretnije propisati priručnikom koji su
to procesi usluge oprema sistemi kadrovi zbog
kojih se radi CMF
What to look for
- Key stakeholders are involved in the process.
- Review what triggers the process.
- Review recent changes that have been through the risk assessment process.
- Change is signed off by an appropriately authorised person.
- Transitional risks are being identified and managed.
- Review follow up actions such as whether any assumptions made have been validated.
- Review whether there is an impact on previous risk assessments and existing hazards.
- Review whether consideration is given to the accumulative effect of multiple changes.
- Review that business related changes have considered safety risks (organisational restructuring, downsizing, IT projects etc.)
- Evidence of Human Factors issues being addressed during changes.
- Review impact of change on training and competencies.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
Law on Air Transport,
article 106, paragraphs 4
and 5

Regulation on standards
and criteria for use of
manouvering surfaces,
facilities and equipement
at aerodrome, article 6,
paragraph 2

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RAG Cross-domain SMS assessment tool – SAFETY ASSURANCE

3.3 CONTINUOUS IMPROVEMENT OF THE SMS

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


3.3.1 The service provider shall There is a process in place to monitor and There is evidence of the SMS being The assessment of SMS
monitor and assess its SMS review the effectiveness of the SMS using periodically reviewed to support the effectiveness uses multiple
processes to maintain or the available data and information. assessment of its effectiveness and sources of information including
continuously improve the appropriate action being taken. the safety data analysis that
overall effectiveness of the supports decisions for
SMS. continuous improvements.
Assessment results
Interni sistemski audit koji nam radi QMS i ova
sad self-assesment
What to look for
- What information and safety data is used for management decision making for continuous improvement?
- Evidence of: o Lessons learnt being incorporated into SMS and operational processes;
o Best practice being sought and embraced
o Surveys and assessments of organisational culture being carried out and acted upon.
o Data being analysed and results shared with Safety Committees.
- Evidence of follow up actions.
- Feedback from external occurrences, investigation reports, safety meetings, hazard reports, audits, safety data analysis all contribute towards
continuous improvement of the SMS.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
Reg. 216/2008 Reg. 216/2008 Essential Law on Air Transport, ATS.OR.200(2)(iii) AMC1 ATCO.OR.C.001(e)
Essential requirements for requirements for pilot article 106, paragraphs 4 Management system of
air operations point licensing point 3.a.1(ii) for and 5 training organisations point
8.a.4 ATOs and 4.c.1(ii) for (b)
ORO.GEN.200 AeMCs Regulation on standards
'Management system' ORA.GEN.200 and criteria for use of
point (a)(3) and (a)(6) 'Management system' manouvering surfaces,
AMC1 point (a)(3) and (a)(6) facilities and equipement
ORO.GEN.200(a)(3) AMC1 at aerodrome, article 6,
'Management system' ORA.GEN.200(a)(3) paragraphs 3 and 7
point (f) - [complex 'Management system'
operators] point (f) - [complex
AMC1 organisations]
ORO.GEN.200(a)(1);(2 AMC1
);(3);(5) 'Management ORA.GEN.200(a)(1);(2) ;
system' point (e) - (3);(5) 'Management
[noncomplex operators] system' point (e) -
[noncomplex
organisations]
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24 | P a g e
Cross-domain SMS assessment tool – SAFETY PROMOTION

4 SAFETY PROMOTION
4.1 TRAINING AND EDUCATION

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


4.1.1 The service provider shall There is a training programme for SMS in The SMS training programme is SMS Training is evaluated for all
develop and maintain a safety place that includes initial and recurrent delivering appropriate training to the aspects (learning objectives,
training programme that training. The training covers individual different staff in the organisation and content, teaching methods and
ensures that personnel are safety duties (including roles, being delivered by competent styles, tests) and is linked to the
trained and competent to responsibilities and accountabilities) and personnel. competency assessment.
perform their SMS duties. how the organisation’s SMS operates.
Training is routinely reviewed to
The scope of the safety take into consideration feedback
training programme shall be from different sources.
appropriate to each Assessment results
individual’s involvement in the
SMS. -nema predavača za SMS
What to look for
- Review the SMS training programme including course content and delivery method.
- Check training records against the training programme.
- Review how the competence of the instructors is being assessed.
- Training considers feedback from external occurrences, investigation reports, safety meetings, hazard reports, audits, safety data analysis,
training, course evaluations etc.
- Review how training is assessed for new staff and changes in position.
- Review any training evaluation.
- Does the training include human and organisational factors?
- Ask staff about their own understanding of their role in the organisation’s SMS and their safety duties. - Check all staff are briefed on
compliance.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
Law on Air Transport, article 106,
paragraphs 4 and 5

Regulation on standards and criteria


for use of manouvering surfaces,
facilities and equipement at
aerodrome, article 6, paragraph 5
Part 5, point 2 of Annex of Regulation
on detailed requirements for issuance
of aerodrome operator certificate

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ref EASA rule reference PRESENT SUITABLE OPERATIONAL EFFECTIVE


4.1.2 EASA There is a process in place to ensure that There is evidence of the process The competency assessment
ORX.GEN.200(a)(4) the organisation has trained and competent being used and being recorded. programme takes appropriate
requirements for personnel. remedial action when necessary
maintaining personnel and feeds into the training
trained and competent to programme.
perform their safety and
compliance tasks Assessment results
Sprovesti anketu, sa upitnikom o provjeri
poznavanja procedura iz domena
sigurnosti/oblasti rada na siguran nacin
What to look for
- Review how competence assessment is carried out on initial recruitment and recurrently.
- Check it includes safety duties and responsibilities and compliance management
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
ORO.GEN.200 ORA.GEN.200 Law on Air Transport, ATM/ANS.OR.B.005(a)(6) AMC1 ATCO.OR.C.001(d)
'Management system' 'Management system' point article 106, paragraphs 4 Annex IV ATS.OR.200 'Safety Management system of training
point (a)(4) (a)(4) and 5 management organisations
AMC1 AMC1 system' (4)(i) ) PERSONNEL
ORO.GEN.200(a)(4) ORA.GEN.200(a)(4) Regulation on standards
'Management system' point 'Management system' point and criteria for use of
(a) (a) manouvering surfaces,
facilities and equipement at
aerodrome, article 6,
paragraph 5

Part 5, point 2 of Annex of


Regulation on detailed
requirements for issuance
of aerodrome operator
certificate

4.2 SAFETY COMMUNICATION

26 | P a g e
Cross-domain SMS assessment tool – SAFETY PROMOTION

ref Annex 19 text PRESENT SUITABLE OPERATIONAL EFFECTIVE


4.2.1 The service provider shall There is a process to determine what safety Safety critical information is being The organization analyses and
develop and maintain a critical information needs to be identified and communicated communicates safety
formal means for safety communicated and how it is communicated throughout the organisation to all critical information effectively
communication that: ensures throughout the organisation to all personnel personnel as relevant including through a variety of methods as
personnel are aware of the as relevant. This includes contracted contracted organisations and appropriate to maximise it being
SMS to a degree organisations and personnel where personnel where appropriate. understood.
commensurate appropriate.
with their positions conveys Safety communication is
safety-critical information assessed to determine how it is
explains why particular being used and understood and
actions are taken to improve to improve it where appropriate.
safety; and explains why Assessment results
safety procedures are
introduced or changed -da li su sigurnosna upozorenja i bilteni
djelotvorni, da li su dostupni relevantnom
See also Reg. (EU) osoblju
376/2014 (Article 13(3)) P.S. kroz sve HLF obrasce uvijek nam je jedna
od korektivnih mjera da se kroz program
redovnih obuka osoblju prezentuju događaji i
posledice koje su bile evidentirane i analizirane
What to look for
- Review the sources of information used for safety communication.
- Review the methods used to communicate safety information e.g., meetings, presentations, emails, website access, newsletters, bulletins,
posters etc.
- Assess whether the means of communication is appropriate.
- Is the means for safety communication being reviewed for effectiveness and material used to update relevant training.
- Significant events, changes and investigation outcomes are being communicated.
- Check accessibility to safety information.
- Ask staff about any recent safety communication.
- Review whether information from occurrences are communicated to all relevant personnel (internal and external) and it has been
appropriately dis-identified.
Corresponding EU/EASA Requirements
Air Operations Aircrew Aerodromes ATM/ANS ATCO Training Organisations
Law on Air Transport, article
106, paragraphs 4 and 5

Regulation on standards and


criteria for use of manouvering
surfaces, facilities and
equipement at aerodrome,
article 6, paragraph 7

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Cross-domain SMS assessment tool – SAFETY PROMOTION

28 | P a g e
- - implementirano

- - nije u potpunosti implementirano

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