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Advertising is used for communicating business information to the present and prospective
customers. It usually provides information about the advertising firm, its product qualities,
place of availability of its products, etc. Advertisement is indispensable for both the sellers
and the buyers. However, it is more important for the sellers. In the modern age of large scale
production, producers cannot think of pushing sale of their products without advertising
them.
Advertising is any paid form of non-personal : presentation and promotion of ideas, goods or
services of an identified sponsor. The message which is presented or disseminated is known
as ‗advertisement‘. Any paid form of non-personal presentation and promotion of goods and
services by an identified sponsor is known as Advertising. It is one of the most popular
tools of promotion. Information or details regarding benefits, price, and availability of the
products and services are provided with the help of advertising. The main aim of
advertising is to increase the demand and sale of goods and services. Newspapers,
televisions, magazines, etc., are common modes of advertising.
According to David Ogilvy, “If you are tiring to persuade people to do something, or buy
something, it means to me you should use their language, the language in which they think
“.
According to William J. Stanton, “Advertising consists of all the activities involved in
presenting to a group, a non-personal, oral or visual, openly sponsored message regarding
a product or service or idea, this message is called advertisement, is disseminated through
one or more media and is paid for, by the identified sponsor”.
According to the American Marketing Association, “Any paid form of non-personal
presentation and promotion of ideas, goods and services, by an identified sponsor. The
medium used are print broadcast, and direct”.
Features of Advertising
American Marketing Association has defined advertising as ―any paid form of non-personal
presentation and promotion of ideas goods and services of an identified sponsor‖. This
definition reveals the following features of advertising:
1. To introduce a new product by creating interest for it among the prospective customers.
2. To support personal selling programme. Advertising maybe used to open customers‘ doors
for salesman.
3. To reach people inaccessible to salesman.
4. To enter a new market or attract a new group of customers.
5. To light competition in the market and to increase the sales as seen in the fierce competition
between Coke and Pepsi.
6. To enhance the goodwill of the enterprise by promising better quality products and services.
7. To improve dealer relations. Advertising supports the dealers in selling he product. Dealers
are attracted towards a product which is advertised effectively.
8. To warn the public against imitation of an enterprise‘s products.
Functions of Advertising
Advertising has become an essential marketing activity in the modern era of large scale
production and serve competition in the market. It performs the following functions:
Promotion of Sales. It promotes the sale of goods and services by informing and persuading
the people to buy them. A good advertising campaign helps in winning new customers both
in the national as wet] as in the international markets.
Introduction of New Product. It helps the introduction of new products in the market. A
business enterprise can introduce itself and its product to the public through advertising. A
new enterprise can‘t make an impact on the prospective customers without the help of
advertising. Advertising enables quick publicity in the market.
Creation of Good Public Image. It builds up the reputation of the advertiser. Advertising
enables a business firm to communicate its achievements in an effort to satisfy the customers‘
needs. This increases the goodwill and reputation of the firm which is necessary to fight
against competition in the market.
Mass Production. Advertising facilitates large-scale production. Advertising encourages
production of goods in large-scale because the business firm knows that it will be able to sell
on large-scale with the help of advertising. Mass production reduces the cost of production
per unit by the economical use of various factors of production.
Research. Advertising stimulates research and development activities. Advertising has
become a competitive marketing activity. Every firm tries to differentiate its product from the
substitutes available in the market through advertising. This compels every business firm to
do more and more research to find new products and their new uses. If a firm does not engage
in research and development activities, it will be out of the market in the near future.
Education of People. Advertising educate the people about new products and their uses.
Advertising message about the utility of a product enables the people to widen their
knowledge. It is advertising which has helped people in adopting new ways of life and
giving-up old habits. It has contributed a lot towards the betterment of the standard of living
of the society.
Support to Press. Advertising provides an important source of revenue to the publishers and
magazines. It enables to increase the circulation of their publication by selling them at lower
rates. People are also benefited because they get publications at cheaper rates. Advertising is
also a source of revenue for TV network.
Characteristics of Advertising
1. Paid Announcement: In advertising, the advertiser pays to the advertising company for
drafting the advertisement message and also for purchasing the advertising media slot or
space and to assess the efforts thereon.
2. One-way communication: There is only one-way communication in advertising, in the sense
that the brands communicate their message to the customers, through various platforms,
channels or media.
3. Personal or Nonpersonal: In earlier days when traditional methods (TV, radio, newspaper)
of advertising is used, the advertising is highly non-personal. However, with the introduction
of digital advertising, advertising has become personal since social media, content-based or
cookie-based advertisement came into vogue.
4. Promotional Tool: Advertising is one of the elements of the promotion mix. Indeed, it is the
highly used element, for boosting the sales of the company.
5. Wide applicability: Advertising is one of the highly used methods of mass communication.
Not just businesses, but advertising is also used for serving other purposes by political parties
for the campaign, charitable trusts for donations, an educational institution for admissions,
states for tourism, government agencies for creating awareness etc.
6. Use of Media: One of the biggest challenges which the company encounters is the selection
of the right media to communicate the message. Most commonly used media are television,
radio, newspaper magazine, pamphlets, hoardings, wall printing, banners, internet, etc.
7. Difference in objectives: Not every organization advertises the product/service with the
same intent. The reason for using advertising differs from one organization to another.
Advertising can be used for increasing sales, improving brand image, build good relation
with the public, creating a ready market for a new product, surviving competition or to
educate people.
Nature of advertising
Advertising is the prominent element of the promotion mix. Advertising has a huge reach and
is pervasive in nature. Here‘s more about what an advertising message should have:
Attention seeker
The term ‗advertising‗ is derived from the Latin word ‗advertere‘ that means ‗to turn the
attention‘. Every piece of advertising attempts to seek the attention of your audience towards
a product or service.
Has a unique selling proposition
Often, the advertiser need to have a unique selling proposition (USP). This unique selling
proposition makes the product or service stand out of the crowd. Advertising attempts to
persuade and influence the audience through the different kinds of appeal.
Visually attractive
The visual and non-verbal elements play a dominant role in advertising. An eye-catching
advertisement uses crisp information and focuses on the visual treatment to convey the
message. The visual elements used in the advertisements not only convey the information,
but also tell a story.
Consumer oriented
Advertising broadens the knowledge of the consumers. With this nature of advertising,
consumers can have the know how of the products, brands or services that exist in the market.
In fact, every product or service is designed in a way to keep the consumers satisfied.
Uses various media
Apart from print platforms like newspapers and magazines, its presence can now also be seen
in audiovisual platforms like, films, hoardings, banners and many such promotional
campaigns.
Benefits of advertising
Advertising is a huge industry. It has created opportunities for various domains. The
benefits of advertising include:
Launch of a new product:
Advertising plays very significant role in the introduction of a new product in the market. It
stimulates the people to buy or know about a product.
Increases markets:
It helps the manufacturers to expand their markets. It opens the horizons for new markets for
the product or service.
Mass sales:
Advertising facilitates mass production to goods that ultimately results in a raised volume of
sales.
Keeps the competitive spirit alive:
Advertising helps in keeping the competition and the competitors at bay. It keeps a regular
check on the performance of your brand or product.
Creates goodwill:
Advertising builds goodwill of a brand. Advertising is a crucial source through which the
audience gets to know about a brand or product. If a company is spending on advertisement,
it means they care to make their consumers aware. This increases the goodwill of a brand.
Creative minds:
Every place has a rich pool of strategic and creative minds, media and professionals. And
every advertising organization possesses such talents.
Consumer awareness:
Advertising is educational and dynamic in nature. It educates the customers about the new
products and their diversifications.
Direct link:
Advertising aims at establishing a direct link between the manufacturer and the consumer.
This rules out the possibility for a middlemen to be involved in between.
Creates employment:
Advertising provides and creates more employment opportunities for many talented people in
the industry.
The experience of the advanced nations shows that advertising is greatly responsible for
raising the living standards of the people. In the words of Winston Churchill ―advertising
nourishes the consuming power of men and creates wants for a better standard of
living.‖ By bringing to the knowledge of the consumers, the choices available to
them, advertising has transformed the world.
Advertisements aware people about new or existing products and services in the market that
will accomplish their needs or solve their problems. A typical advertisement will tell you
what the service or product is, where it can be bought, for how much, by whom, why it
should be bought so on.
Think about all the famous manufacturers you recognize, which includes coca-cola or
McDonald's. These manufacturers come out of the group and make their name a brand
because they applied the phenomenon of advertising nicely.
3.) Increasing Demand
Advertisements are displayed too large groups of people at the same time. This means, even
with a low conversion rate, many people will end up buying your products eventually. If you
execute your advertisement well, you will get a good conversion rate and great sales.
Increased sales, of course, mean increased profits.
A forward-looking company or a going concern always has its eyes on future business
prospects that it cannot be going to lose a place in the current position. A company‘s success
is shown not only in creating a market but also in its maintaining and expansion as per the
changing environment.
In case the salesman alone is asked to accept the challenge of selling, it goes very difficult. In
the absence of advertising, he is forced to play a double role. One role is advertising another
is selling.
Advertising produces public interest, wins confidence, and promotes strong faith. With such a
ready background, the salesman can perform his task easily.
In the present day, products and services are complex. There is a large number of products
and services available in the market. The largest possible varieties of products to such an
extent that the consumers are confused to decide which product will be better for them.
Further, each producer claims that his products are the best.
Scope of Advertising
1.) Message
2.) Media
4.) Product
6.) Competitor
8.) Activities
1.) Message
Advertising carries a message of the product. The message may be visual or oral or written. It
is designed in a systematic and psychological manner to influence the prospective customer.
2.) Media
A large number of advertising media, with their respective advantage, disadvantage, cost, and
benefit are available. The selection of media should be made based on the type of customer to
be approached and the capacity of the organization to bear the cost.
It is who, which need advertisement to sell this product or services. Because advertisements
create demand, provide messages or information, Influence the prospective customer, and
that all helps a company to sell its product or service.
4.) Product
Advertising covers the attributes of the product & services. Product and services to be sold
have its advantage and disadvantage. The advertiser should show the attributes of the product
and avoid the criticism of a similar product of the competitors.
Advertising agency plays an important role because the advertising agency makes an
effective and innovative advertisement which attracts customers and customers to get that
product. Advertising agencies help people in understanding the merits and demerits of a
company product or service. An advertising agency is one which makes awareness about the
company‘s product through advertisements. He has to be very cautious in selecting his
advertising message and method. This can influence people negatively.
6.) Competitor
8.) Activities
Disadvantages of Advertising
Increases The Costs: Advertising is an expense to the business and is added to the
cost of the product. This cost is eventually borne by the end consumer.
Confuses The Buyer: Too many advertisements with similar claims often confuse
the buyer about what to buy and whether they should buy the product or not.
Is Sometimes Misleading: Some advertisements use smart strategies to mislead the
customers.
Only For Big Businesses: Advertising is costly, and only big businesses can afford it.
This puts small businesses out of competition with big businesses that get to enjoy
a monopoly in the market.
Encourages The Sale Of Inferior Products: Effective advertisements even lead to
the sale of inferior products which aren‘t good for the consumers.
Here‘s a flow chart highlighting the major types of advertising that are ruling the advertising
world today.
There are many differences between online and offline advertising, but they have a similarity
between them is to know the desired audience to plan the advertising campaigns effectively.
Here‘s a flow chart highlighting the major types of advertising that are ruling the advertising
world today.
2 The approach to the customer is very slow The approach to the customer is quick and effortless
3 There isn‘t any success metrics to measure the success Success of the ad campaign can be measured and optimize at any time during the campaign
4 Each and every action is a manual approach All the actions can be automated using the technology
5 Difficulties to manage and need lots of human efforts It is comparatively easy to manage the online and required no human effort to manage
6 Offline advertising reaches all types of audience Online advertising reaches to the users who have internet and required devices
7 There isn‘t any option to interact with the customer There are many options to interact and engage with the targeted audience
8 There isn‘t any way to know the targeted audience There are many ways to know the targeted audience using technology
1. Print advertising
Print advertising refers to printed advertisements, often seen in newspapers and magazines.
However, this category also includes other printed materials, such as brochures, directories
and flyers. Companies can place advertisements in local newspapers–whether throughout the
paper or within the classifieds section—to target consumers within a geographic location.
For a more targeted audience, companies may seek advertising opportunities in magazines.
Specialty magazines can help a company reach a specific group or type of people. For
example, a company that sells golf equipment would place ads in magazines for golf
enthusiasts because they know that audience is more likely to appreciate their product.
Magazine advertising can also offer a better visual experience for consumers, as the full-page
opportunities allow for more color and high-production images than newspaper
advertisements.
Direct mail is a type of print advertising that sends advertisements to customers through the
mail. Examples include brochures, catalogs, newsletters and flyers. This approach enables
companies to identify an even more targeted market than other print advertising formats
because it distributes ads via a direct mailing list.
For example, someone who opens a hair salon can create a flyer that announces their grand
opening. They can then send that flyer to a list of residents located within five miles of the
salon. To attract new customers, the owner can also include a discount coupon with the
mailer.
3. Television advertising
Television advertising is a type of broadcast advertising where companies advertise their
products or services through 20-, 30- or 60-second TV commercials. It can be costly but
enables companies to repeat their advertisements regularly. The costs to air television
commercials can vary due to the following factors:
The ad length
The time of day
The television show
Frequency of airing
The geographic reach
The number of networks
For example, it is much more costly to air a commercial during a widely watched event, such
as the Super Bowl. While consumers now have the ability to skip advertisements on their
televisions, it still serves as an effective method of reaching a large audience. Repeating
advertisements help build recognition and brand awareness, and even if consumers are not
watching the ads, they may still be listening to them.
4. Radio advertising
Radio is another form of broadcast advertising that plays ads during programming breaks.
Customers can listen to radio advertisements while conducting other activities, such as
driving or doing household chores. Like television, radio enables the repetition of
advertisements, which can give companies more recognition with consumers.
Companies can research what radio stations are popular with their target customers. They can
also learn what times of day these customers listen to the radio most. For example, they may
try to advertise during a morning time slot when they know many of their customers will be
driving to work.
5. Podcast advertising
In podcast advertising, companies can sponsor podcasts or have advertisements for their
products or services played during the episodes. Typically, podcasts play ads at the
beginning, middle and end of episodes. Similar to radio advertising, companies can research
which podcasts are most popular with their target audience.
Some podcast hosts read from a script provided by the company or create their own, which
can be an entertaining way for listeners to consume advertising content. Often, companies
will offer a discount code available to listeners of a podcast. Besides attracting new
customers, this code can help companies assess how well this advertising strategy works
based on its use.
6. Mobile advertising
Mobile advertising reaches consumers through any mobile device with internet connectivity,
such as a cellphone or tablet. These advertisements may appear to consumers through social
media, on web pages or within apps. For example, a customer playing a mobile game may
receive ads for similar games between gameplay rounds. The benefit is that these
advertisements can reach consumers no matter where they are. If individuals enable location
settings, companies may even be able to target them via geographic location.
Companies use social media advertising to promote their products or services on various
platforms. Social media advertising, like other digital advertising, enables companies to target
specific audiences. They may focus on reaching customers based on their geographic
location, age group or buying habits. They can either pay for the platforms to promote their
advertisements, or they can use more organic methods.
For example, a small business can use organic social media advertising by asking its
followers to like and re-share one of their posts. They then may pick a participant at random
to receive a discount or gift. Today's businesses also utilize online influencers, bloggers or
celebrities to create posts promoting their brands or products. Rather than full advertising
campaigns, these methods may serve as more cost-effective techniques that enable the
business to spread awareness of their brand.
9. Native advertising
Native advertising is a type of digital advertising in which ads look similar to the rest of the
page content. Pay-per-click advertisements can serve as a form of native advertising because
the advertised product often blends in with the other results. Businesses enjoy using this
format because it does not interrupt the user experience, unlike display advertising.
For example, a website that publishes articles about professional development may also
include sponsored articles. These look the same as the articles published by the site's writers
and editors but came from a business looking to promote its products or services. A reader
may find an article about time management tips and realize later that it is a sponsored post
from a company that sells time-tracking software. In this scenario, the company also would
likely mention or advertise its software within the article's content.
10. Display advertising
Display advertising is a type of digital advertising that uses identifiable ads. These may
include banner ads at the tops or sides of web pages and pop-up ads. Another example would
be the video ads that appear before or during streaming video content. Display advertising
encourages users to click on them to move to the company's website, often to make a
purchase. These advertisements are very prevalent online, though sometimes that can make
them easy for consumers to ignore.
One method used in display advertising is remarketing or retargeting. When users visit a
brand's website, they often accept browser cookies that allow the site to track their journey. If
the user decides not to purchase anything on the site, the brand may target that customer and
place ads for their products on other websites to remind them to return and buy the item.
Outdoor advertising refers to advertisements that consumers see outside their homes. As a
result, this type of advertising is sometimes called out-of-home advertising. Examples include
billboards and advertisements seen in public places or transit vehicles, such as on the sides of
buses or inside subway cars.
Outdoor advertising aims to catch the attention of a large population. Usually, these ads help
businesses build their brand awareness within a geographic location. The space allotted to
outdoor advertisements may be limited, as can the amount of time a consumer takes to view
the advertisements. Typically, these ads use bold images and fewer words so that the content
is easily understood.
Guerrilla advertising refers to less conventional methods that are generally low-cost and
employ creative techniques to draw attention. A common strategy in this category is ambient
advertising, in which a company places ads in public places but uses an unconventional
manner. For example, rather than advertising on a bus stop, a company may paint a mural on
the sidewalk advertising their services.
Guerrilla marketing sometimes invites public interaction or participation. For example, the
advertisement may encourage individuals to take a photo with the ad and post it on social
media using a hashtag. That is why companies using guerilla advertising aim for eye-catching
ads — to entice consumers to interact with their content. Advertising via word-of-mouth can
serve as an effective and less costly way for companies to build brand awareness.
In product placement advertising, a company pays to have their product embedded in media
content, such as a television show or movie. The content sometimes does not explicitly
mention the product, but it is viewable by the audience. This method can help companies
reach targeted groups more discreetly.
For example, a soda brand may want to target teenagers. They can pay to have their
beverages advertised via product placement in a popular teen film franchise. Characters in the
film who drink soda will drink that company's beverage, and the label will be visible. The
characters may mention the beverage brand, but not necessarily.
Public service advertising refers to advertisements that promote a cause or initiative rather
than a product. Often called public service announcements (PSAs), these ads aim to inform
the public about a topic in a way that benefits them or others. Organizations can use public
service advertising in various formats, such as television, radio or online video advertising.
Providers will donate airtime to these ads, though they must meet particular requirements to
qualify as a PSA.
It is important to select or choose the right media for advertising, when inappropriate
advertising media is selected it directly reduces the chances of achieving advertising
objectives or wrong messages are delivered to the target market.
The advertising media such as press, print, audio, radio, visual, display, web, etc. have
different roles and can be used as per different necessities as they have unique effectiveness.
However, the selection of best advertising media generally depends upon the following
factors,
Nature of product
Nature of potential market
Advertising objective
Availability of budget
Availability of media
Type of selling message
Distribution strategy
Extent of coverage
The level of competition
Nature of Product
The nature of the product itself is one of the major factors that affect the selection of
advertising media to great extent. The products usually are of two consumers and industrial
products.
Such as if the product‘s durability is short it may not need expensive advertisings while more
life expectancy products may need. Similarly, products like movies, vehicles, hotels, resorts,
etc. need advertising on television.
Nature of Potential Market
The nature of the potential market also determines the choices of the advertising media,
demographics of consumer groups such as age group, income level, religion, status, spending
habit, literacy level, development areas, etc.
Television and movies advertising may be suitable for young people,
Newspapers and magazines may be appropriate for educated people,
Radio advertising may be suitable for rural people.
Advertising Objective
The objective of the company and advertising is also an unforgettable factor that affects the
selection of advertising media. The objectives of advertising may just inform the people
about the prodcut or service, persuade them to buy, to remind them, and so on.
Depending upon the objective the choices of advertising media differ,
If the primary objective the advertising is to communicate or persuade all the people
of the country, the mass advertising media like newspapers, radio, TV, may be
effective,
If the objective is to cover the local market only, posters and direct communication
may be more effective,
If the marketers want immediate response from the people, direct and specialty
advertising may be the best fit,
If the marketers want to build up company or product goodwill, mass advertising
media especially newspapers and magazines may be appropriate.
Availability of Budget
Since advertising is any paid form of promotion, it needs a certain amount of budget. If the
firm has an adequate amount of budget classified for the advertising – the firm can choose
any media or more than one media to promote its products and services.
But if the firm has limited funds for advertising and wants to continue the advertising of its
products, then for the firm it is better to use cheap media such as newspapers, display, and
direct communication, door-to-door advertising, etc.
Availability of Media
In general, all the advertising media in all the markets may not be available. Sometimes, for a
marketer, the desired media may not be available in the market, in such a situation, the
marketer has to use the media which is available in the market because he has no other
choice.
But, in the market, if there are a variety of advertising media and agencies, the marketer can
select the best and most suitable media that best fits his budget and objectives.
Percentage of Sales: Under this method, the advertising budget is set as a percentage of
either the past sale or expected future sales. Small businesses usually use this method.
Competitive Parity: This method advocates that a company sets an advertising budget
similar to the one set up by its competitor to yield similar results.
Objective and Task: This method is based on the advertising objectives of this method.
Once the objectives are decided, the cost is estimated to complete those objectives, and
accordingly, a marketing budget is set.
Market Share: In this method, the advertising budget is based on a company‘s market share.
For a higher market share, less marketing budget is set.
All available Funds: This is a very aggressive method under which all available profits are
allocated towards advertising activities. This method can be used by start-up businesses that
need advertisements to attract customers.
Unit Sales: Under this method, the advertisement cost per article is calculated and based on
the total number of articles, it is set.
Affordable: As the name suggests, the company sets its budget based on how much it can
afford.
Social Media Marketing: One can start by making profiles of the businesses on social media
platforms like Facebook and Instagram, which can help reach out to larger audiences cost-
effectively.
Referral Benefits: In this strategy, you ask your customers to refer your business pages to
their friends and family. This way, your customers do the marketing for you. You provide
referral benefits and points when such referrals are buying the products.
Content Marketing: Start a blog and update interesting content that attracts your audiences.
This strategy, combined with other strategies, will benefit the business.
Email Marketing: This strategy will depend on your database‘s strength and relevance.
Pay per click ad: In this strategy, you pay per ad you run on social media platforms. Based
on your selected target audience, the ad is run and reaches the audience.
Advantages.
It helps to understand the advertising requirements and allocate the budget toward each
necessary activity.
The company‘s overall advertisement expense remains monitored, ensuring that actual
expense remains within a prescribed limit.
When the budget is followed, it is ensured that the advertisement activities are done as per
advertisement goals only, and no unnecessary expense is incurred.
Each advertisement activity is kept under supervision and remains controlled well within
budget.
Media Decision
2. Target Audience
One of the primary determinants of media decision-making in advertising is the target
audience.
Understanding the demographics, interests, behaviors, and preferences of the audience is
essential to identify the most relevant and suitable media channels.
For instance, if the target audience is predominantly young adults, digital platforms like
social media, YouTube, or mobile applications might be preferred, whereas television or print
media could be more appropriate for reaching an older demographic.
3. Budget Constraints
The available budget significantly influences media decisions. Different media channels
come with varying costs, and advertisers must strike a balance between the reach and impact
of their campaigns and the allocated budget.
TV ads during primetime slots and full-page print ads in major publications may yield greater
exposure but might be cost-prohibitive for smaller businesses.
On the other hand, digital and social media advertising often offer more cost-effective
options.
8. Characteristics of Buyers
If the message is to be conveyed to the illiterate or less literate people, radio, television, and
cinema will serve the purpose in a better way. Magazines, newspapers or direct mail may be
used to convey the message to more educated people.
Since different languages are spoken in different regions, advertisements in different
languages may be given to popularize the product.
Similarly, age, sex, social status, the standard of living, and the economic condition of the
prospective buyer may also affect the media decision.
9. Media Cost
It is also essential to consider the cost of media.
The media cost would be depending upon its coverage and circulation. The cost to be
incurred will be affected by the paying capacity of the advertiser.
Economically viable media should be selected. The availability of funds with the advertisers
may dictate the choice of media.
The choice of media also depends upon the advertising strategies of competitors.
The advertiser cannot afford to dismiss outrightly the media selected by competitors. Media
chosen by the competitors are prepared to counter their advertising strategy.
14. Media Availability
The question of media availability is quite relevant when considering media because all
media is not available all the time to advertisers.
Desired space may not be available in the prestigious newspaper or magazine at a particular
time/date. Similarly, on TV, Primetime is always in high demand.
Digital advertising offers valuable data and analytics that enable advertisers to measure
campaign performance in real time.
Metrics like click-through rates (CTR), impressions, conversion rates, and return on
investment (ROI) can help fine-tune media decisions and optimize future campaigns.