RESUME

FAKIR MOHAMMED G KAZI

Unit Number 6406
Al-Khafji: 2472 - 39254
Kingdom of Saudi Arabia
Mobile: +966 595738072
Email: fakirmohd@rediff.com

CCIE#49847

OBJECTIVE

My career options have been guided by opportunities for self-expression, learning and prospects that
offered me a diverse and challenging work profile. My education and work experience has helped me to
develop an intense and practical perspective to any issues. I am looking for a career, which would make
the best use of my knowledge, qualifications, experience and also lead to a consistent development of
my skills and abilities besides providing a competitive environment.

RESUME SUMMARY

More than 10 years of experience leading, planning, and implementing VoIP consulting engagements.
Adept at setting goals, monitoring work, and evaluating results to ensure objectives and operating
requirements are met. Skilled at implementation, configuration and maintenance of a wide range of
platforms Like Cisco Unified communication manager(CUCM), Cisco unified communication manager
Express(CUCME), Cisco contact Center Express, Cisco voice gateways, Cisco Unified Border Element
(CUBE),

CERTIFICATIONS

• Cisco Certified Internetwork Expert in Collaboration (CCIE#49847)

• Cisco Certified Network Associate. (CCNA 200-125)

SKILLS SUMMARY
• Excellent Knowledge and troubleshooting skill on Cisco products like CUCM, CME, CUC, CUE,
CUBE, Voice GWs, etc.
• Expert in call control protocols like SIP, H323 and MGCP
• Good Knowledge on Cisco UCS.
• Good Knowledge on VMware vSphere and vCenter.
• Implementation, configuration and maintenance of Cisco unified communication manager
• (CUCM), Cisco Unified connection server(CUC), Cisco contact center Express (CCX), Cisco call
• manager Express (CME), Cisco Unified Border Element and Cisco Voice gateways
• Good knowledge on cisco telepresence solutions and messaging solutions

Non-Business
 • Excellent Knowledge and troubleshooting skill on different Fax methods. Configuration and
• maintenance of Imagicle fax solution.

CAREER PROFILE

Diyar United Company Since February 2018

Designation: Network Support Engineer

1. Al-Khafji Joint Operation (KJO) Project

Responsibility: Collaboration Specialist

• Maintaining and Supervising the entire Voice Network.

• Performing daily routine task for CUCM, CUC, IMP, WebEx, Emergency Responder etc.
• On Premise WebEx maintenance.
• Installing and maintaining Imagicle Servers for call recording, Digital Fax, billing and phone lock.
• Upgradation and Maintenance of CUCM to the latest and stable version.
• Analyzing Cisco bugs and calibrating the system accordingly depending upon the fixes or
workarounds.
• Synching the database of Call manager Publisher and all the subscribers.
• Designed, Modeled and Implemented Call Center Environment (UCCX) 11.5 for ITD Helpdesk Call
Centre.
• Implemented High Availability system for WebEx server.
• Analyzing the voice gateways from time to time and troubleshoot as well as fix the issues as they
occur.

Network Drill March 2015 to May 2017

Designation: Senior Voice Engineer

2. ZincInfotech Project

Responsibility: Technical Project Manager

• Supported strategic business services and engineering support services.

• Implemented assigned projects, network designs and migration plans.
• Suggested troubleshooting, problem resolution and customer communication tasks.
• Executed Installation of CUCM.
• Evaluated and documented technical processes and designs.
• Participated in project management and support management activities.
• VoIP strategy and implementation for service and support of UCCX
• Customers PSTN dial plan design.
• SIP CUBE to PSTN failover design administration.

3. Blue Star India Project

Non-Business
 Responsibility accepted as Assistant Technical Project Manager

• Optimization solution for customers.

• Provided management service for customer, including Moves, Adds and Changes of existing
Phone and CUCM configurations
• Designed and implemented Cisco UC solutions, includes integration LDAP, CUCM , Unity
connection via SIP,
• Implemented Cisco WebEx server and Jabber for Windows
• Maintained network integrity for technical designs and configuration templates.
• Responsible for design, staging, configuration, implementation, and support for VoIP
installations as necessary.
• Responsible for engaging Cisco sales and technical contacts as required for knowledge and
business development for Unified Communications
• Continuously assess business unit performance and goals to enable changes to the business unit
to realign as needed for optimal performance
• Assesses and analyses the knowledge and technical expertise of engineering staff to plan for
training and certifications as needed.
• Deployed PRI Systems with 600 Cisco IP Phone in Production.
• Managed advance call center IVRS setup.
• Executed several Technical training to Engineers.

APEX VIRTUAL AND INFRA SOLUTION June 2011 to Feb 2015

Designation: Network Engineer

• Troubleshooting on Production setup.

• Deployed & Commissioned Cisco Router, L-3 Switches, L-2 Switches, Multilayer Switches.
• Hands on Cisco Switches and Switching Protocols.
• Knowledge of Switching Technologies as Virtual LAN.
• Worked on Advanced TCP/IP Addressing such as Sub netting IP Networks.
• Handled Network connectivity related issue.
• Configured Cisco Routers.
• Provided support to Help Desk for complex/major network problems.

M.H.SABOO SIDDIK POLYTECHNIC Dec 2009 to May 2011

Designation: Lecturer

• Conducting Lectures according to timetable allotted

• Completing syllabus of the subject as per MSBTE.
• Monitoring discipline of the students in class.
• Making the reports of the students.
• Maintaining the class data as per lecturer.
• Responsible for their maintaining their attendance records and updating to the admin
accordingly.
• Coordinating with the other faculty members for lecture adjustments if required.
• Handling other responsibility in case if required.

Non-Business
 • Attending the meetings and presenting the class reports.
• Suggesting to the management if required in teaching or any other activities.
• Member of the event organizing committee of the college.
• Motivating students for participating in various activities.

Apart from Projects

• Worked with our Sales and Technical teams to prospect and develop Networking and VoIP
opportunities including high-level design, statement of work and bills of materials
• Responsible for engaging Cisco & other Vendor Sales and Technical Contacts as required for
knowledge and business development for VoIP Solutions
• Provide advanced presales support for networking opportunities
• Participate in client calls with Sales Specialists and Account Executives
• Translate complex business requirements into Network solutions
• Provide advice regarding architectural questions, product prerequisites, product features, etc.
• Contribute to understand the client’s business objectives and technical needs
• Continue training to maintain expertise
• Configuration of Cisco Router, L-3 Switches, L-2 Switches, Multilayer Switches.
• Provided support to Help Desk & Monitoring team for complex/major production setup.
• Shared advice & Contribution to Incident Management level.
• Handled Customer Escalation & shared required solution with satisfaction.

Technical proficiencies

• More than 8 years of related Network, Security and Design and Implementation experience for
mid-size and enterprise environments
• Expertise in creating repeatable, reliable, scalable network architectures, with fault tolerance,
performance tuning, monitoring systems, statistics/metrics collection, and disaster recovery
• Expert working knowledge (including the ability to setup, configure, upgrade, manage, and
troubleshoot) Cisco routers, switches,
• Strong expertise in Collaboration Domain.
• Excellent knowledge of TCP/IP, including packet-level traffic analysis
• In-depth understanding of network security and access control
• Strong knowledge with networking features and protocols such as spanning tree, ARP, CDP,
EIGRP, RIP, OSPF, BGP, Ether channel, 802.1Q trunking, QoS, multicast, 802.11, T-1/E-1, BRI/PRI,
dial-up services, H323, MGCP, SIP Gateways

Personal Skills

• Ability to reason and think logically

• Strong attention to detail in regards to project planning and documentation, organization a land
sales skills.
• Capability to apply judgment, implement solutions, and resolve conflicts, all in a multi-tasked
environment & have Exceptional work ethics.
• Advanced Project Management skills.
• Ability to utilize resources to complete tasks preceded by a defined goal or objective on budget
and on time, & to cultivate a highly-performing technical staff
• Skill to think creatively and strategically to successfully negotiate with individuals and groups
internally and externally effectively manage staff, meet deadlines and tight time constraints.
Non-Business
ACADEMICS

Sr.No Course Name of Board/University Year Aggregate

Masters
1. MUMBAI UNIVERSITY June-2017 7.82 CGPA
M.E (I.T)

Bachelors
2. MUMBAI UNIVERSITY June-2009 65.26%
B.E (Computers)

MAHARASHTRA STATE BOARD OF

3. Diploma June-2006 71.00%
TECHNICAL EDUCATION
MAHARASHTRA BOARD OF SECONDARY
4. S.S.C Mar-2003 78.80%
EDUCATION

PAPERS PUBLISHED

• “Online Career Counseling System using Adaptive e-Learning”, Oct. 2017, IEEE International
Conference on Recent Innovations in Signal processing and Embedded Systems (RISE) 2017,
Electronic ISBN: 978-1-5090-4760-4.
• “Adaptive E-Learning Based on Technology of Learning Navigation”, International Journal of
Innovative Research in Computer Science & Technology (IJIRCST) ISSN: 2347-5552, Volume 3,
Issue 1.
• “Design Methodology of Online counseling system on Basis of Adaptive E-Learning”,
International Journal of Scientific Development and Research (IJSDR) ISSN: 2455-2631| Volume
1, Issue 5.
• “Integration of Heterogeneous Distributed Database Based on E-Commerce System”,
International Journal of Innovative Research in Computer Science & Technology (IJIRCST)
Volume 3, Issue 1.
• “Design for Integrated E-commerce and Supplier System as an Example for Assimilation of
Distributed Heterogeneous Databases”, May2016 International Journal of Scientific
Development and Research (IJSDR) Vol. 1, Issue 5.

Personal Details

• Date of Birth : 18th October, 1987.

• Passport Details : Z5021307
• Marital Status : Married
• Nationality : Indian
• Languages Known : English, Hindi, Marathi & Urdu
• Birth of Place : Mumbai, India

Kazi Fakir Mohammed

Non-Business