QUIZZ MIDTERM OB SEM 2 - 2324

According to the expectation theory, a manager's mistaken view that every employee
wants the same thing is most likely leading to a weak ________ connection.
performance-
achievement
effort-performance
performance-reward
rewards-personal goals
effort-satisfaction

Which of the following best describes spatial visualization?

the ability to imagine how an object would look if its position in space were
changed
the ability to retain and recollect previous experiences
the ability to identify visual similarities and differences quickly and accurately
the ability to comprehend written or spoken language and the connections between
words
the ability to swiftly and accurately performing numerical calculations

Which of the following is not included in the Big Five model?

A) agreeableness
B) conscientiousness
C) intuitiveness
D) emotional stability
E) extroversion
If _______ was the only factor that created personality traits, then personality traits
would not change from birth and would not be influenced by experiences throughout life.
heredity
environment
situations
job
satisfaction
religion

________ diversity refers to diversity with respect to attributes that are less easy to
observe initially but that can be inferred after more direct experience.
Surface-level
Additive
Demographic
Deep-level
Conjunctive

"Dissonance" means ______.

constance
resistance
consistency
inconsistenc
y
reactance
Which of the following is a lower-level need in Maslow's hierarchy of needs?
social-belongingness
safety-security
esteem
self-actualization
recognition

According to the Myers-Briggs Type Indicator (MBTI) classification, individuals

categorized as belonging to the ________ type are practical and prefer routine and order
and concentrate on specifics.
perceiving
extraverted
feeling
sensing
intuitive

Steve Werner's job dissatisfaction manifests through the ________ response as he takes
every possible vacation and sick day to avoid work. In addition, whenever he goes to
work, he shows up late and skips crucial meetings when present at work.
acceptanc
e
voice
loyalty
exit
neglect

One of the three factors influencing the determination of whether behavior is internally or
externally caused, according to attribution theory, is ________.
traceability
consistency
verifiability
relatedness
affect intensity

What is an example of a piece-rate plan among the following?

$20 for each hour of work
$2 for each unit produced
stock options at cheaper prices
straight commission plan
spot bonuses

Katy Perry, who works in a financial firm in Ha Noi, is required to calculate a large
number of clients' accounts daily. She needs to tally figures and check accuracy at a high
speed. Which of the following dimensions of intellectual ability does Perry most likely
use?
number aptitude
deductive
reasoning
extent flexibility
visual perception
perpetual speed

Of the following attitudes, the best predictor of turnover is ______.

supervision
organizational
commitment
cognitive dissonance
affective dissonance
pay

________ can be defined as an individual's present ability to carry out the diverse tasks
within a job.
Ability
Duty
Age
Tenure
Role

Son Tung's role as a guest relations executive at a prestigious five-star hotel in Thu Duc
City demands he warmly greet and maintains a pleasant demeanor toward guests
regardless of his personal feelings. Additionally, he is expected to remain composed and
assist in resolving any issues faced by guests, indicating the necessity for ________ in his
job.
emotional labor
cognitive dissonance
self-concordance
positivity offset
social loafing

What does the content attribute of a value state?

that the value is important
that the value is strongly or weakly
held
that the value is complete
the behavior associated with that
value
that the value is not transient

Personalized rewards, which let each worker select the benefits package that best fits his
or her current situation and needs, are known as ________.
variable pay programs
standardized benefits packages
employee recognition programs
employee involvement programs
flexible benefits plans

When two people observe something at the same time, their interpretations of it differ.
Where are the factors at work that create their diverse perspectives?
the target
the timing
the context
the perceivers
the situation

How could you characterize a person who can present striking contradictions between
their public persona and their private character?
low Mach
high Mach
low self-monitoring
high self-
monitoring
narcissistic

Due to her reserved disposition, Ariana Grande, a research executive at an environmental

organization, frequently eats lunch at her desk and has minimal interactions with her
friendly and supportive colleagues. She appreciates that her nature of work doesn't
demand extensive social interaction. Which of the following types Ariana Grande is most
likely to be characterized as according to the Myers-Briggs Type Indicator (MBTI)
classification?
social
introverted
exhibitionist
gregarious
extraverted

What is an alternative name for a self-fulfilling prophecy?

Pygmalion effect
projection
self-selecting bias
Halo effect
prototyping

Lyly consistently arrives punctually for work, but on the previous Friday, she was
delayed by an hour due to significant traffic congestion. In the context of the attribution
theory, the behavior exhibited by Lyly on that particular day would be assessed as
________.
high on reliability
low on
distinctiveness
high on traceability
low on consistency
high on stability

What is considered to be the emotional, or feeling component of a person's attitude?

complex understanding
the cognitive
component
the affective
component
a complex attitude
the behavior component

Taylor Swift works as a media officer in a global forest protection organization. Her job
requires her to interact with a large number of people from the press with whom she
needs to establish strong professional relationships. This requires her to remember a large
number of people's names and the organizations with which they are associated. Which
aspect of intellectual capacity would be most advantageous for her in achieving this task?
depth perception
spatial visualization
memory
visual perception
inductive reasoning
Which of the following statements is not true?
Dissatisfied customers can increase an employee's job dissatisfaction.
In service organizations, customer retention and defection are highly dependent on how
front-line employees deal with customers.
Satisfied employees increase customer satisfaction and loyalty.
Satisfied employees are likely to be more productive.
The most effective way to improve job satisfaction is a raise in pay.

The tendency for people to link two occurrences even when there isn't a connection is
known as ________.
Affect intensity
Focusing effect
Distinction bias
Omission bias
Illusory correlation
Relating emotions, which of the following is true?
They are experienced over several days or months.
They are never caused by specific events.
They are less intense than moods.
They are critical to rational thinking.
They are less fleeting than moods.

Which of the following best represents deep-level similarity?

employees in their mid-forties with 20 years' work experience in the communications
industry
employees possessing a college degree in business management
employees fluent in Japanese who hold comparable religious beliefs
employees who actively pursue challenging tasks and enjoy collaborative work
environments
colleagues who both come from the identical locality in Alabama

What type of factor influences the perception process, for example, the moment an object
or event is seen?
perceive
r
target
social
reality
context

________ diversity refers to diversity in observable attributes such as race, ethnicity, sex,
and age.
Additive
Psychographic
Surface-level
Conjunctive
Disjunctive

Which statement below accurately describes low self-monitoring tendencies?

They tend to rate their performance much more highly than do outside observers.
They have a low behavioral consistency between who they are and what they do.
They tend to pay less attention to the behavior of others than high self-monitors.
They tend to thrive in areas that require them to take risks.
They usually receive high performance ratings.

Inconsistencies between people's actual feelings and their projected emotions are referred
to as ________.

Collective efficacy
Emotional dissonance
Social loafing
Positivity offset
Self-concordance
Lady Gaga 's disappointment arises because she was not selected for the campaign
exchange program in U.S. Which component of an attitude does she feeling reflect?
reactive
affective
behavioral
reflective
cognitive

According to Festinger, people will seek a(an) ______.

stable state with maximal dissonance
unstable state with maximal
dissonance
variable state with variable dissonance
unstable state with minimal dissonance
stable state with minimal dissonance

What are accurate statements of moods and emotions on decision-making among the
following statements?
Mood and emotions have no direct influence on decision-making.
People in good moods are less likely than others to use heuristics to make decisions.
Positive emotions tend to diminish problem-solving skills and analytical skills.
People with positive emotions are slower at processing information than depressed
people.
Individuals in a negative mood may take higher risks than they do in a positive mood.

Employees who possess a(n) ________ demonstrate a strong affiliation with and
dedication to the type of work they perform.
high job involvement
high emotional contagion
high psychological empowerment
low organizational commitment
low cognitive dissonance

What traits are associated with individuals classified as the intuitive type according to the
Myers-Briggs Type Indicator (MBTI)?
prefer regularity and organization while paying close attention to details. B) outgoing,
sociable, and assertive in nature
rely on unconscious processes and look at the overall picture
use reason, rationality, and logic to address and navigate through problems and
situations.
rely on their personal values and emotions to make decisions

Adele holds the view that individuals who utilize plastic water bottles demonstrate
insensitivity towards the environment. She asserts that people bear a responsibility
towards their surroundings and should proactively safeguard and conserve it. What
factor is most likely to have shaped Adele's perception of plastic bottles users?
location
time
characteristic of the
target
expectation
context

Which of the subsequent terms pertains to an individual's capacity to recognize and

regulate emotional cues and information?
emotional intelligence
self-concordance
emotional spectrum
illusory correlation
cognitive dissonance

______ diversity pertains to diversity concerning attributes that may not be readily
apparent at first glance but can be deduced through subsequent direct exposure.
Conjunctive
Demographic
Additive
Deep-level
Surface-level

Participative management and ________ are the two primary forms of employee
involvement.
organizational restructuring
job sharing
representative participation
job rotation
job enlargement

Anna has made the final decision that she has had enough and she needs to leave the
company. Anna is dealing with her dissatisfaction through ______.
exit
voice
loyalty
neglect
acceptance

________ is a clear indicator of low negative affect.

Bored
Nervou
s
Conten
t
Relaxed
Serene
As Timothée Chalamet got ready for work in the morning, he was filled with happiness
and peace. Despite facing difficulties at work, he overcame them without getting anxious.
That week, this feeling lasted for a few days. For what reason, among others, does
Timothée's experience fit the definition of a mood rather than an emotion?
It is more intense than emotions.
It is brought about by a specific event.
It is prolonged in nature.
It is a positive feeling.
It is indicated by a facial expression.

Green World, an environmental organization, recently opened an office in Vietnam. The

organization is currently looking for employees to staff a deforestation project in the
country. They need to recruit individuals who understand the intricacies of culture and
the mindset of the locals and are fluent in the local language. Which of the following are
there most likely to consider while they recruit for these positions?
race
age
length of
service
gender
beliefs

The degree to which a person identifies with his or her job, actively participates in it, and
considers his or her performance as being important to self-worth is ______.
job involvement
job stability
organizational
commitment
job satisfaction
social embeddedness

Olivia Rodrigo is unhappy because she feels her pay is significantly lower compared to
other workers in her section. She begins to waste time and take long rests. She acted
because she thought there was a lack of ________ injustice.
interactional
interpersonal
procedural
distributive
associative

Which of the following best describes the broad range of emotions that people feel?
affect
knowledge
insight
attention
cognition

Shortcuts in judging others include all of the following except ________.

self-serving
bias
Pygmalion
effect
projection
halo effect
stereotyping

What phrase is used to characterize the degree to which people have positive or negative
opinions about themselves?
core self-evaluation
authoritarianism
locus of control
Machiavellianism
efficacy

Whenever Tlinh achieves success, she fully credits herself for the outcome. However,
when faced with failure, she tends to attribute it to bad luck or blame one of her
colleagues. She is guilty of ________.
attribution bias
the halo effect
fundamental attribution
error
self-serving bias
distinctiveness

Which step is absent from the rational decision-making model?

evaluating the alternatives
identifying the decision criteria
defining the problem
computing the decision
perceptions
selecting the best alternative

Which of the following phrases describes the behavior of hiding feelings and avoiding
displaying emotion to display rules?
surface acting
anchoring bias
active camouflage
bandwagon effect
framing effect

Which of the following describes personality best?

Personality is an aggregate set of traits that are determined over a person's lifetime.
Personality is all the ways in which an individual reacts to and interacts with others.
Personality is, for the most part, comprised of traits that cannot be measured or
defined.
Personality is the static organization of how a person reacts to different environments.
Personality is an aggregate set of traits that are mostly determined at birth.
The management at Climate Action Development needs to recruit campaign managers for
its Renewable Energy Project. They are looking for candidates who are assertive,
extroverted, and who can tackle challenges head-on. Which of the following deep-level
characteristics should they focus on to best help them recruit the right candidate for the
job?
race
age
ethnicity
gender
personality

Last year Andree's purse was stolen on the street by two teenagers who had worn their
jeans very low. She only has memories of seeing the teens' plaid boxer shorts showing
out from under their jeans as they ran. Andree's face tightens and she mumbles
something about "delinquents" whenever she sees teenage boys wearing pants that ride
low on the waist. The fact that her grandson, an honor student, has started to wear his
jeans low bothers her much. Which following factors affect Andree's opinion of her
grandson?
motives
interests
setting
reality
experienc
e