TRAINING

MANUAL

A Venture by

https://delivery.sastadukan.in

Weight Management

STANDARD OPERATING PROCEDURES

Business to Business
 WEIGHT SOP
1. What is Weight Discrepancy?
Weight discrepancy arises when the shipper mentions the Actual or Dead weight of the parcel during the processing of
shipment, but the courier company prefers to charge the shipper based on the volumetric weight of the parcel.

J Time Window to raise dispute - Within 48 hours of RTD or customer delivery

J Resolution TAT – 7 working days
J Dispute can be raised AWB wise through seller portal.
J Solution on the disputed order is final and cannot be raised again.

2. What are weight disputes?

It is a weight disagreement between Seller & Courier Partner OR Weight dispute is an issue occurring between a Seller
and the Courier company for the charged weight of the shipment. Usually, the Seller disagrees with the weight charged by
the Courier Partner.

For example, the courier has charged 1.5 kg for a 1 Liter Herbal Juice but as per the Seller it should be 1 kg, so the difference of
0.5 kg is the disputed weight.

Both seller and the courier partner are required to justify and submit proofs to resolve the dispute.

3. How weight is measured ?

- Weight is measured by 2 aspects

(i) Dead Weight
(ii) Volumetric Weight

Dead Weight - Dead weight is the actual weight captured by a weighing machine.

Volumetric Weight- Volumetric Weight is captured by measuring the dimensions of the item such as length, breadth & the
height in centimeters. After measuring the LBH, it needs to be calculated as Volume(Cubic Ft) * Charged CFT
Volume(Cubic Ft) = LBH(in Cm)/27000

Maximum of Dead Weight or Volumetric Weight is charged by the courier company as per
the industry norms, which is charged to shipper also.
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 Please refer the images for weight capturing process

VOLUMETRIC WEIGHT CAPTURE

x x

length width/breadth height

All the dimensions should be measured clearly from edge to edge.
To do the volumetric calculation we need to convert the values in centimeter (cm)

DEAD WEIGHT CAPTURE

The weight of the shipment/Cargo needs to be captured on a

weighing machine.

4. Below order details are required to raise a dispute from a shipper side: -
Order ID
AWB Number
Shipper Name
Product Name
Product Category
Sub Category (optional)
Quantity

**IMPORTANT**

While raising the disputes shipper needs to upload the images as shown above.
Images are only valid when the label is clearly visible
Final charged weight will be considered the Maximum of Dead or Vol weight.
Shipper needs to provide the correct details of the product, QTY, weight, dimensions etc.
Shipper should have the videos capturing the volumetric dimensions and the dead weight.
The shipment image/video from all 3 dimensions needs to be corrected and clear. In the case of
a tampered or false proof, the weight given by the courier will be considered as final.
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