UNIVERSITY EXAMINATION 2016/2017

YEAR III SEMESTER I EXAMINATION FOR THE DEGREE OF BACHELOR OF

COMMERCE
HBC 2302-Behavioral Science Year Iii Semester I 2017

Date: Thursday, 2nd February 2017 Time: 1.30pm – 3.30pm

INSTRUCTIONS
Answer question one (compulsory) and any other two questions
Question One
a) Explain the factors that are believed to influence behaviour in individuals.
(10mks)
b) Explain the following concepts as applied in behavioural science.
(i) Self-concept
(ii) Self-esteem
(iii) Self-efficacy
(iv) Self-monitoring
(v) Perception (10mks)
c) Explain any five benefits of conflict in organizations. (10mks)

Question Two
a) Explain any five methods of managing stress an organization can apply to help
employees. (10mks)
b) Explain five different sources of conflict in organizations. (10mks)

Question Three
a) Explain five perceptual distortions which create difficulties and give rise to
perceptual problems. (10mks)
b) Explain five different types of emotions and their importance in organizational
setting. (10mks)

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Question Four
a) Explain each of the big five personality dimensions. (10mks)
b) Explain five types of individual workplace behaviours in organization. (10mks)

Question Five
a) Sometimes conflict is inevitable in organizations. Explain strategies management
can apply to avoid the harmful effects of conflict in organizations. (10mks)
b) Discuss five ways in which emotions influence our choice of alternative actions
or behaviours. (10mks)

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