ACCOMMODATIONS OPERATIONS and
Variety in accommodation enables
MANAGEMENT
Accommodation is a facility that regularly or
occasionally provides accommodation for
tourists, such as hotels, campsites, short-term
furnished accommodation, holiday homes,
resorts, holiday centers for children and young
people, youth hostels and refuges.
- It is a group of rooms, or building which
someone may live or stay and is important
to any tourists who want to travel to
another destination or on a trip as you are
always going to need a place to stay such as
hotels and resorts.
Accommodation is split into two parts:
- Service
- Non- service
They are all in the private sector which means that
they want to make a profit and grow their
businesses.
Serviced accommodation - When a service is
provided along with an overnight stay, e.g., hotels,
guesthouses, youth hostels etc. This type of
serviced accommodation is where there are maid
services such as room cleaners which change your
bed, towels and also serve food and drink to you
when it is needed.
Non- serviced accommodation - When tourists
cater for themselves. Examples of this is when you
stay in cottages, a camping holiday, caravanning
etc. and you have to cook, clean and cater for
yourselves.
DIFFERENT TYPE OF ACCOMMODATIONS
The tourism industry is constantly evolving to
adapt to the rapid changes driven by consumers’
demands. Customers want variety, and they will
pay the price for this luxury.
Hoteliers have come up with different types of
accommodations to give guests the freedom to
select accommodations that meet their ideal
preferences.
hotels to retain existing customers and attract a
new customer base. The ability to provide
different accommodations to tourists increases a
hotel’s revenue, which helps to cement its
longevity in the market.
Hotels - are the most popular type of
accommodation for tourists. It varies on the size,
type of amenities, location, and price of the hotel
determine its rating, which ranges between 1-5
stars. The higher the rating, the more likely the
hotel is to attract tourists.
Modern hoteliers are installing smart hotel
technology to attract the current customer base
with high technology expectations for their
accommodation and entertainment
requirements.
Boutique hotels - are small-scale hotels that
provide customers with a unique, authentic, and
independent service. Because boutique hotels are
small, they can provide customers with an
intimate experience that larger hotels can’t.
Boutique hotels target an eccentric clientele that
prefers uniqueness in menu, amenities, location,
decor, architecture, and size of their
accommodations.
To attract a strange crowd, you can convert old
buildings with a personality and history into
boutique hotels. You can target hip locations in
metro areas surrounded by artistic attractions
such as art studios and museums.
Hostels - are considerably cheaper than other
types of accommodations because guests share
amenities. If you furnish your hostel with bunk
beds, you can market the accommodation facility
as a great place for tourists to meet new people
and make lifelong friends.
Chalets - are suitable for a clientele that prefers
nature, adventure, and bonding as a group.
Chalets are ideal for guests that travel in groups
such as sports teams, corporate boding teams,
and families. If you are in a tourist destination that
attracts outdoor tourists, such as hikers and
skiers, a chalet may be an excellent investment.

The classifications are:
✔Tourist (★)
✔Standard (★★)
✔Comfort (★★★)
✔First Class (★★★★)
✔Luxury (★★★★★)
General interpretation of the hotel star ratings
system
One-Star: A one-star rating often means a
property has no frills and only offers basic
accommodations. A one-star rating doesn’t
necessarily mean a hotel is dirty, unkept or in a
bad location. It simply means you’ll have a place
to sleep, and that’s pretty much it.
Two-Star: Like one-star hotels, two-star
properties are typically more affordable than
hotels that have a higher rating — they are also
usually quite comfortable.
Three-Star: Three-star hotels ordinarily have
some unique amenities and provide quality
service.
Four-Star: Four-star hotels are often noted for
their upscale quality and extraordinary comfort.
Five-Star: A five-star property provides flawless
guest services in a state-of-the-art facility. As a
five-star property, such as premium dining
options and personalized services to its guests.
With no detail being overlooked, these hotels
commonly even provide high-end, luxury
toiletries for guests.
In the Philippines, the Department of Tourism has
an accreditation system for hotels, apartment
hotels and resorts. The current system which uses
a "star system" which rates establishments from 1
to 5 stars was adopted in 2012.
The rating of the aforementioned facilities is
determined through a points system. Hotels,
apartment hotels, and resorts are graded
according to their service, facility quality and
condition, and business practices.
The Department of Tourism classifies the criteria
used into seven dimensions or "business area"
namely: Arrival & Departure, Public Areas,
Bedrooms, Food & Beverage, Lounge Area,
Kitchen Area, Amenities, and Business Practices,
all common to the three categories except Kitchen
and Lounge Area which is only applicable to
apartment hotels. 1,000 points is the maximum
number of points an establishment can attain.
What is the Significance of Hotel Star Ratings?
Customers make decisions about which hotels to
book by weighing up a number of different
factors. For example, they may look into the
location, the price, the facilities, or the hotel
technology being deployed. However, a major part
of this decision is going to be based on what they
anticipate in terms of service and the customer
experience.
Green Key International Certifications for
Hotel
Excellence The biggest example of this is Green
Key International, a respected environmental
body, which awards hotels and other guest
accommodation the Green Key label if they meet
set criteria. Much of these criteria are focused on
issues like waste, clean energy, water
management, sustainability, and overall
environmental awareness.
In general, the concept of eco-friendly travel is
becoming more important, especially as
customers become more aware of some of the
negative consequences associated with travel and
tourism practices. With this in mind, Green Key
hotels are able to separate themselves from other
hotels by portraying their business as a more
ethical choice.
- Most important department in the hotel.
- Nerve for hotel operation.
- Interface between the hotel and its guests.
Guests make first contact with FO department.
First place that can make guest develop an
impression about the level of service, standard,
facilities and hospitality of the hotel.
Communication and Accounting are the most
important functions of the front desk operation.
Accounting procedure involve:
- settlement of the guest bills
- accepted advance booking of hotel rooms
- settle bills at the time of check-out
Effective Communication with GUEST
• Processing the Guest Reservation Forms of
Reservation: Online GDS- Global Distribution
System
◦ (Amadeus, Expedia, Agoda and
Booking.com etc.)
• Social Media (Facebook and Instagram)
• Applications
A GDS is a worldwide channel between travel
bookers and suppliers, such as hotels and other
accommodation providers. It communicates live
product, price and availability data to travel
agents and online booking engines, and allows for
automated transactions.

SPECIALIZED HOTELS
Walk-in Reservation
- Ice Hotels
A walk-in guest refers to that person who has
- Cave Hotels
come to hotel without any prior reservation.
- Capsule Hotels
Hotels do not have any sorts of obligation to
- Tree House Hotels
provide proper accommodation to walk-in guests
- Underwater Hotels
if there is no available room.
Telephone Reservation
FRONT OFFICE OPERATIONS
It is a mutual agreement between a guest and a
FRONT OFFICE DEPARTMENT receptionist in which the guest hires
accommodations at a given time.
Inter sell Agencies
These are multiple product handlers, i.e., they
deal with multiple products, such as hotel
reservations, car rentals, travel arrangements,
airline reservations and so on.
GUARANTEED VS NONGUARANTEED
RESERVATION
Guaranteed Reservation
- pre-payment of the hotel is required
- Advance deposit
- Direct billing Account
Non-Guaranteed Reservation
- Hold a room on given standard time
- Handling the guest reception.
- Fulfil the guest inquiry usage in the hotel.
- Check-in and Check-out the guest.
TYPES OF ROOMS
Single Room: A room assigned to one person.
May have one or more beds. The room size or area
of Single Rooms are generally between 37 m² to
45 m.
Double Room: A room assigned to two people.
May have one or more beds. The room size or area
of Double Rooms are generally between 40 m² to
45 m².
Triple Room: A room that can accommodate
three persons and has been fitted with three twin
beds, one double bed and one twin bed or two
double beds. The room size or area of Triple
Rooms are generally between 45 m² to 65 m².
Quad Room: A room assigned to four people. May
have two or more beds. The room size or area of
Quad Rooms are generally between 70 m² to 85
m².
Queen Room: A room with a queen-sized bed.
May be occupied by one or more people. The room
size or area of Queen Rooms are generally
between 32 m² to 50 m².
King Room: A room with a king-sized bed. May be
occupied by one or more people. The room size or
area of King Rooms are generally between 32 m²
to 50 m².
Twin Room: A room with two twin beds. May be
occupied by one or more people. The room size or
area of Twin Rooms are generally between 32 m²
to 40 m².
Hollywood Twin Room: A room that can
accommodate two persons with two twin beds
joined together by a common headboard. Most of
the budget hotels tend to provide many of these
room settings which cater both couples and
parties in two. The room size or area of Hollywood
Twin Rooms are generally between 32 m² to 40
m².
Double-double: A Room with two double (or
perhaps queen) beds. And can accommodate two
to four persons with two twin, double or queen-
size beds. The room size or area of Double-double
/ Double Twin rooms are generally between 50
m² to 70 m².
Studio: A room with a studio bed- a couch which
can be converted into a bed. May also have an
additional bed. The room size or area of Studio
room types are generally between 25 m² to 40 m².
Suite / Executive Suite: A parlour or living room
connected with to one or more bedrooms. (A
room with one or more bedrooms and a separate
living space.) The room size or area of Suite rooms
are generally between 70 m² to 100 m².
Mini Suite or Junior Suite: A single room with a
bed and sitting area. Sometimes the sleeping area
is in a bedroom separate from the parlour or
living room. The room size or area of Junior Suites
are generally between 60 m² to 80 m².
President Suite | Presidential Suite: Most
expensive
- Has one or more bedrooms and a living
space with a strong emphasis on grand in-
room decoration.
- High-quality amenities and supplies, and
tailor-made services.
 - Has personal butler during the stay. Adjacent rooms: Rooms close to each other,
- The room size or area of Presidential perhaps across the hall. The room size or area of
Suites are generally between 80 m² to 350 Adjacent Room Types are generally between 30
m². m² to 45 m².
Apartments / Room for Extended Stay: Long Villa: A special form of accommodation which can
stay guests. be found in some resort hotels. It is a kind of
stand-alone house which gives extra privacy and
- Open kitchens, cooking equipment, dryer,
space to hotel guests. A fully equipped villa
washer etc. are usually available in the
contains not only bedrooms and a living room but
room.
a private swimming pool, Jacuzzi and balcony. It is
- Housekeeping services are only provided
suitable for couples, families and large groups.
once in a week or two times in a week.
The room size or area of Villa’s are generally
- The room size or area of Serviced
between 100 m² to 150 m².
Apartments are generally between 96 m²
to 250 m². Executive Floor/Floored Room: A room located
on the ‘executive floor’ which enables convenient
Connecting rooms: Rooms with individual
access to the executive lounge. Besides, some
entrance doors from the outside and a connecting
hotels also provide ‘female executive floors’ with
door between. Guests can move between rooms
their rooms assigned to female guests only due to
without going through the hallway. The room size
safety and security reasons. The room size or area
or area of Connecting rooms are generally
of Executive Floor are generally between 32 m² to
between 30 m² to 50 m².
50 m².
Murphy Room: A room that is fitted with a sofa
Smoking / Non-Smoking Room: Many hotels
bed or a Murphy bed (i.e., a bed that folds out of a
provide both smoking and non-smoking rooms
wall or closet) which can be transformed from a
for their guests. In order to minimize the effects of
bedroom in the night time to a living room in
second-hand smoke exposure on non-smoking
daytime. The room size or area of Murphy Room
guests. The room size or area of Smoking / Non-
Types are generally between 20 m² to 40 m².
Smoking Room is generally between 30 m² to 250
Accessible Room / Disabled Room: This room m².
type is mainly designed for disabled guests and it
is required by law that hotels must provide a
certain number of accessible rooms to avoid Updating Accommodation Rates
discrimination. The room size or area of
Standard rate (RACK)
Accessible Room Types are generally between 30
m² to 42 m². The standard rate is also called a RACK rate. This
is the price per room without discounts or extras.
Cabana Room: This type of room is always
It’s also the price shown on the website and the
adjoining to the swimming pool or have a private
published price list for the hotel.
pool attached to the room. The room size or area
of Cabana Room Types are generally between 30 Best available rate (BAR)
m² to 45 m².
The best available rate, or BAR, is the most
Adjoining rooms: Rooms with a common wall affordable rate that can be offered to the guest.
but no connecting door. The room size or area of There are two types of BAR rates:
Adjoining Room Types are generally between 30
Dynamic rate-The prices increase as occupancy
m² to 45 m².
increases.
Daily rate-fixed price based on the day of the
week.
•Non-refundable rate- means that the guest
cannot cancel the booking free of charge.
•Last-minute rate / Walk-in rate-this rate is for
guests who book a room at the last minute or at
reception for that night. The rate is often lower
than the standard rate to stimulate last minute
room sales.
Length of stay (LOS) rate - You can use this rate
type when you want to encourage extended stays.
The longer the guest stays, the more discount they
will receive. It’s an interesting rate type because,
as the guest is staying longer, the overall cost of
maintaining the room is lower.
Family rate-is a price reserved for parents and
children.
Package deal - The best available rate (BAR) in
combination with an activity or dinner is called a
package deal. There can be many different kinds
of package deals so get creative and offer different
choices. Think of a package deal including bike
rental, or a 2-night stay including dinner on one
night. Corporate rate-for business guests who
return regularly or add significant value to the
hotel.
Group rate- when large groups stay at your hotel,
for meetings or conferences, there’s a good
chance that they’ll receive a group discount.
Complementary rate-when you are offering
someone a free stay.
Promotional rate-If you want to increase room
sales during the low season, promotional rates
are excellent to use. Think of offers like “3 nights
for the price of 2” or a free breakfast.
Half-day rate-The half-day rate is popular with
airport hotels or hotels that are attractive to
business guests. It’s likely that the booker only
wants to stay half a day at the hotel, whether as a
layover until their next flight or to have a quiet
place to work.
Early booking rate - Early bird rates encourage
early bookings. This is usually a rate that offers a
discount if you book well in advance (30 days up
to 6 months).
FO department operates 24 hours a day.
Three main shifts in FO department:
- Morning – day shift /1st shift
7.00 a.m – 3.00 p.m
- Day – evening shift/ 2nd shift
3.00 p.m – 11.00 p.m
- Night shift/ Graveyard
11.00 p.m – 7:00 a.m
STANDARD TIME PROTOCOL
- Standard Check-in Time: 2:00pm
- Standard Check out Time: 12:00 noon
- Count number of stay: Per night
Example:
Check in: January 1,2022
Check- out: January 5,2022
No. of Stays: 4 nights and 5 days
Structure
- Front office area is commonly termed as
‘Reception’.
- It is the place where the guests are
received when they arrive at the hotel.
- Front office is located near the main
entrance of the hotel.
Positioning the Front Desk
The front desk needs to be:
- Positioned at an adequate height and
reach.
- An effectively light-up area.
- Aesthetically furnished.
- Preferably near the hotel lobby and lift.
- Preferably near the sitting area.
 - Wide enough to make the staff member
communicate with the guests across the
desk.
FRONT OFFICE ORGANIZATIONAL CHART
Organization structure of FO department varies. It
depends on the size and style of operation of the
hotel.
It can be categorized into:
- Small sized hotel
- Medium sized hotel
- Large sized hotel
CHECK-IN PROCESS
I. Greeting/s - The first employees who
come into contact with most guest
when they arrive are members of the
uniformed services division of the
front office. The first person to greet is
the valet or doorperson (the first
impression is very important it will
establish a favorable impression of the
hotel/resort)
II. Transition - The most widely
recognized job role within the industry
is the bell person.
III. Registration - This point most of the
guest have begun to create an
impression of the hotel in their minds.
The front desk personnel must
continue to focus on guest satisfaction
by creating a warm and inviting
atmosphere around the FO area while
the registration process goes smoothly.
Check-In
Registration
This point most of the guest have begun to
create an impression of the hotel in their
minds. The front desk personnel must
continue to focus on guest satisfaction by
creating a warm and inviting atmosphere
around the FO area while the registration
process goes smoothly.
10x10 rule
• First part, the guest perception of an entire
stay is in large measure instilled in the first
10 minutes upon arrival.
• Second part, FO must greet a guest 10 feet
before he/she approaches the desk.
• Remember: An employee who begins a
conversation with a guest at least 10 feet
away creates a favorable impression.
PROCEDURE
1st
• Guest name is verified, to include correct
spelling.
• Request of Confirmation Voucher/
Reservation from the guest
• Guest form to be fill up
• Ask for Valid Document for Verification
(Scan/Photocopy)
• Request of any valid ID/ document for
personal information verification
2nd
• Once reservation is found, a reservation
summary is given vocally to the guest.
• Room verification
• Arrival/departure dates
• Confirmed rates
3rd
• Room Verification/Confirmation from the
Housekeeping Department
4th
 • Stage Determine if the guest is a member
of the hotel’s guest loyalty program for
promotional tie-ins.
5th
• Before a key to release to a guest, the
method of payment is determined (Credit
Card, Cash Basis, Check, Company
Charges)
PROCEDURE
Remember: To ask the guest to pay upon checkout
or during checkin.
Some hotels/resorts preprinted keys with the
room number. The room number should never be
spoken aloud for security reasons.
6th
• Ask the guest for clarification and offer
some services such as safety deposit boxes,
mail and document handling, Events
Reservation, Recreation, FOREX, wake-up
call or services you offered in the
hotel/resort for upselling and additional
revenue.
• If the check-in completely done that is the
time to call the bell person. Guiding the
guest to his/her room.
FRONT OFFICE MACHINES AND EQUIPMENTS
• Front desk counter
• Bell desk counter
• Concierge counter
• Lobby desk
• Travel desk
• Computer
• Printer
• Telephone
• Fax Machine
• Scanner
Telephone Reservation Procedure
Duties of Front Office Personnel
• Generally, less involved than the check-in
process.
• It should smooth and fast
• This is the last opportunity to affect guest
satisfaction on property
• This will make guest stay conclusion with
a lasting positive memory contributes
greatly to the possibility of a return
stay/visit.
• Greet the guest with a smile
• Guest name should be used at least twice
and continuously reinforcing the
commitment to guest satisfaction.
• Verified the guest name associating with
room number
• Call the Housekeeping Dept. for room
checking, Mini Bar consumed and the F&B
Dept. for any additional charges
• Prepare the guest hotel bill “folio”
- Make sure to review the bill with
guest for accuracy
- Ask the guest on the mode of
payment
• Once the guest bill is done and complete
ask the guest if he/she need luggage
assistance.
-Ask the guest for transportation
reservation upon his/her departure in the
hotel/resort.
-Offer for any future reservation for
a possible return to build guest loyalty
-Ask the guest for any reviews and
comments through guest comment
form/sheets for service improvement.
Ex. TripAdvisor
-Create a history guest folio for
active files
-Bidding goodbye with a warm
genuine smile
FRONT OFFICE MANAGER - Direct and
coordinate the activities of the front office
department
- Perform the function of a link between the
management and front office employees
- responsible for hiring, training,
supervising and disciplinary all front desk,
reservation, and guest services staff
members in order to maintain the desired
standard of service
- prepared the budget for the front office
RECEPTIONIST
department
- evaluate the job performance of each front
office employee
BELL BOY - Handling guest luggage at the time of
arrival and departure
- Escorting guests to their rooms on arrival
Familiarizing guests about safety features
CONCIERGE
and in-room facilities
- Locating a guest in a specified area of the
hotel - Posting guests mails
- Providing information to guests about
hotel facilities and services when asked.
CASHIER
- Receiving payment
- Balancing guest account
- Opening and maintaining the guest folios
- Recording all credit charges in guest folios
RESERVATION AGENT
- Preparing bills at the time of check-out
- Handling credits/debit/charge cards for
the
- settlement of a guest account
- Administer the safe deposit system
- Handling foreign currency
DOOR ATTENDANT
- Open the doors of guests’ vehicles on their
arrival in the hotel portico
- Help bell boys in lifting luggage
- Open the hotels’ entrance door for guests
TELEPHONE OPERATOR
- Coordinate with parking attendants for
parking guests’ vehicles in the hotels’
parking area.
NIGHT AUDIT
- Preparing the night audit report
- Check-in and check-out guest who arrive
or
- depart after 11.00p.m
- processing the reservations
- performing the duties of security guard
- monitoring fire safety system
- Act as cashier for banquet function
- performing the duties of manager on duty
- greeting guest
- handling special request
- handling check-in and check-out
- providing information to guest
- assigning rooms and dispensing guest
room keys
- Making reservations for dining in famous
restaurant
- Arranging tours, limousine, and
entertainment ticket
- Maintaining good relationship with
hospitality industry
- Personal helper to VIP
- Obtaining tickets for theatres, musicals etc
- Provide latest information of events
- Handling guaranteed and non-guaranteed
Reservation
- up sell accommodation
- Prepared the expected arrival list and the
expected departure list every day
- Prepared a guest folder and to keep the
mails and messages of guest with
reservation doc
- Providing management information to
other department
- processing all incoming and outgoing calls
- log all wake-up call on the system
 - Answer questions about the hotel’s international hotels, proficiency in the
services and product international language is a must.
- taking message
3. Multicultural Competency
- operating hotel paying system
- direct incoming calls to the desired a. Global hoteliers must be equipped with
extension the ability to work in a multicultural
- provide paging services for guest and environment - This requires the to
employee understand cultural, political and
economic situations of different
nationalities. The skill is important in
Global Hoteliers Characteristics: Basic understanding both colleagues and guests.
Competencies b. Given that the hotel is internationally
managed, they inevitably will need to
The global hotelier is perceived as a person who
Communicate with various
has the following basic competencies:
nationalities - Therefore, body
1. Self-management competency which is language and verbiage must be in
comprised of the following behavioral units: harmony with the culture of the guest.

a. Self-awareness and development - This 4. Teamwork

refers to the hotelier’s consciousness of
a. A global hotelier is one who works
his/her role in the hotel, and its
effectively as a member of the team;
connections to career/professional and
he/she finds him-/herself in a healthy
personal enhancement.
environment that fosters cooperation and
b. Hoteliers should have a balanced work
reciprocal relationships.
life in order to cope with stress. Stress can
b. Teamwork competency involves
be unhealthy contributor to both personal
collaboration and sharing of information
and career growth of an individual.
among employees in order to preclude
c. Industry worker must display a high
confusion and misunderstanding.
persona of integrity gained through
mutual respect through honesty,
truthfulness, maintaining their honor and
The Global Traveler - The Global Traveler in the
keeping their word.
21st century is changing. Hotels are put in a
d. The hotelier should be ethical which can
situation where either cope with the demands of
be referred to as principles that define
these individual traveler or be left out.
behavior as right, good and proper.
Competition in this industry is fierce that hotels
e. Personal drive and resilience.
are now pro-active in knowing what guests wants.
2. Communication Competency
a. Global hotelier must be able to
1. Technology driven - The lifestyle of an
communicate effectively not only with
individual nowadays is dependent on technology.
their teammates and most especially with
In the age of the speed of thought, people whether
guests.
in business or any other arena use gadgets and
b. Global hoteliers should interact with
equipment that can efficiently fast track daily
foreigners - This interaction proves
transactions.
effective when they are competent in using
foreign language. If such is the case, they 2. Value for money - Global travelers now
can relate better with guests. In many understand and know what they want. They are
now picking hotels through internet reviews and
blogs/vlogs.
3. Mobile travelers - More and more travelers are
now mobile that they barely stay in hotels. That is
why there is a tendency for travelers to book with
lower-end hotels.
4. Demands high- personalized service The
battle cry in the new millennium is service. Hotels
are now offering highly- personalized service
from pillow sizes to the distinctive scent of the
rooms. Guests know what they want, and that will
be pampering during in-stay and smooth check-in
to check-out
5. Growing youth segment - The power of the
youth cannot be undermined, as this segment will
continue to grow. As the era of baby boomers
(born between 1944 to1964)are at their peak,
generation X (born between 1965 and 1979) and
generation Y (1980 to 1994) are also increasing in
terms of travel.
EQUIPMENT AND TOOLS FOR HOUSEKEEPING
OPERATIONS
With the advent of technology, tools and
equipment in cleaning used by the housekeeping
staff in various areas of the hotel makes their job
easier and faster. To keep the hotel premises to the
highest standards of appearance at all times,
housekeeping staff utilize various cleaning
equipment.
ADVANTAGES OF CLEANING EQUIPMENT
Cleaning equipment comes in varying sizes,
shapes, voltages and usages. The cleaning
equipment are advantageous in multiple ways:
- Save cleaning time of housekeeping staff
- Clean more efficiently than manual labor
- Produce more output and reduce work
fatigue
- Reach any corner or height of an area
which is difficult to reach by manual labor
- Some are eco-friendly and user-friendly
CLASSIFICATION OF CLEANING EQUIPMENT
Equipment may be classified as manual cleaning
equipment that needs no electricity to function
and electric cleaning equipment which, based on
the term itself, requires electricity to function.
MANUAL CLEANING EQUIPMENT
Chambermaid’s Trolley/Housekeeping
Trolley – this trolley is large enough to keep all
the guestroom and guest bathroom supplies such
as clean linens in an organized manner. This is
used to stock a given number of linens, equipment
and supplies to service an allotted number of
guestrooms. It makes the housekeeping staff to
move it around and carry large number of items
in one go while keeping and cleaning the guest
rooms. It also helps in transporting used bed and
bath linens in chutes thus preventing strain and
back injuries of room attendants.
Janitor’s Trolley – a highly mobile trolley fitted
with shelves and waste receptacles that stores
cleaning supplies such as detergents, spray
bottles, dustbin, mop, and dusting cloths, all in a
compact manner. It can be moved around easily. It
fulfills the challenge of modern-day housekeeping
in hotels.
Mop and Mop wringer – mops can be made of
cotton for high absorbing ability or synthetic.
Mops have different kinds such as string mops,
flat mops, dust mops and synthetic. A mop
wringer is a wheeled bucket that squeezes out the
water from the mop without getting the hands
dirty.
Carpet Sweeper – used to pick up dirt in carpeted
floors.
ELECTRIC CLEANING EQUIPMENT
Vacuum Cleaner – most commonly used cleaning
equipment in housekeeping. It comes with a
suction motor fit in a case, a hose and various
attachments for different cleaning requirements.
It can be an upright vacuum cleaner, used to clean
dust particles in carpeted floors or the wet and
dry vacuum cleaner, used for cleaning wet and dry
surfaces.
Polishing Machine –it is used to add shine to the
floors of frequently visited areas of the hotel.
Scrubber – an equipment that is used when
mopping doesn’t suffice. It is used for scrubbing
stubborn and sticky stains on the floors of the
hotel.
Dry Foam Machine – machine with pressure tank
filled with water solution and shampoo to clean
water-sensitive carpets, needle-felt and other
carpet types whose construction inhibits
sufficient water extraction.
CLEANING AGENTS OR CHEMICALS
Aside from tools and equipment, housekeeping
department also uses cleaning chemicals in
ensuring cleanliness and sanitation in the hotel
property. It helps in removing offensive odor and
avoid spreading of dirt and contaminants. These
chemicals may be in the form of liquid, powder or
sometimes blocks which are diluted in the right
amount. Soft water is used as hard water cannot
dilute detergents properly.
CLEANING AGENTS OR CHEMICALS
Water - the most common cleaning agent.
Vinegar – Though this is not used in majority of
the lodging properties, it helps in removing light
stains in guest bathroom.
All- purpose cleaners – used to remove all kinds
of dirt.
Glass cleaners – used to clean glass surfaces.
Others use water and paper as a cheaper alternate
though it may cause glasses some scratches.
Bathroom Cleaners – chemical that contains
phosphoric acid used in cleaning and disinfecting
the bathroom walls, bathtubs, bathroom flooring,
tiles, sinks and showers.
Disinfectants –kill or destroy disease carrying
microorganisms.
Metal polishers – used to polish metal fixtures.
Clean air sprays – used to eliminate odors and
pungent smell in public areas such as hallways,
powder rooms and reception areas. Though some
guests may be allergic to strong scents, odorless
air sprays are normally used in hotels.
Degreaser – used in removing grease in guest
amenities such as lipstick stains on coffee cups
and glasses. They sometimes contain organic
solvents to help dissolve oils and fats. Some
combine a certain amount of vinegar and baking
soda to battle grease stains.
Floor cleaners and sealers – particularly used in
floors that are busy and experience heavy traffic
such as hallways, lobby, corridors and restaurants
among others. These helps prevent wear to the
surface, remove stains, dirt and grit and beautify
the floor. These cleaning agents restore the
original look and shine of the floors.
Detergents – used in cleaning uniforms, linens
and other cloths used in the hotel operations.
Detergents are normally harmless for skin and
goes well with both hard and soft water. As this
contains various elements, detergents not clean
but makes the linen stronger as well.
Bleach – normally used for laundry purposes that
helps in maintaining the white linens its original
color.
Softener – helps in maintaining the linens and
other types of cloth soft.
Swimming pool cleaners – if the person
responsible in cleaning the pool is not outsourced,
housekeeping department make use of swimming