ENGLISH FOR FRONT OFFICE

GROUP 2
Group
Members
Putu Kepin Arta Yonata
(2112021186)
Komang Marsha Utari Wulandari W.
(2112021195)
Ni Komang Diah Noviyanti
(2112021201)
 TOPICS
HOTEL CLASSIFICATION

GIVING HOTEL INFORMATION

SPELLING SYSTEM
HOTEL
CLASSIFICATIONS
Hotel classification is a system for grouping
hotels into several levels

SK: KEP-22/U/VI/78:
1 STAR HOTEL, 2 STAR HOTEL, 3 STAR HOTEL, 4 STAR HOTEL
AND 5 STAR HOTEL

Classifications help guests to get an overview of the hotel

without having to check the property themselves. It there by
facilitates trade by acting as an intermediary, providing trust
between the customer and the property.
 TYPES OF HOTEL CLASSIFICATION

Hotel Classification Hotel Classification Hotel Classification

Based On Stars Based On The Purpose Based On Guests
Hotel Classification of Guest Visits Hotel Classification Length of Staying
Based On Location Based On Guests Staying
Hotel Classification
Based On Stars

A 1-star hotel has a A 2-star hotel has a A 3-star has a minimum A 4-star hotel has a A 5-star hotel has a
minimum number minimum of 20 standard number of 30 standard minimum number of 50 minimum number of
of 15 rooms with a rooms with a minimum area rooms with a minimum standard rooms with a 100 standard rooms
minimum area per of 22 m² and 1 suite-type area of 24 m² and 2 minimum area of 24 m² with a minimum area of
room of 20 m². room with a minimum room suite rooms with a and 3 suite rooms with 26 m² and 5 suite rooms
area of 44 m². minimum area of 48 m². a minimum area of 48 with a minimum area of
m². 52 m².
 Hotel Classification
Based On Location
City Hotel, is a type of
hotel located in central
urban areas and this
hotel are generally
found in big cities. This
hotel is usually aimed
at tourists who are
interested in city of
Resort Hotel, is a hotel that are near
tourist destinations and
business people. from the tourist destinations and are
usually rented out to travelers. Transport Hotel, is a hotel are
Motor hotel, or
built near of building that
commonly called Resort Hotel is divided into several categories, provides transportation facilities.
motels are type of such as:
Transport Hotel is divided into several
hotel located along
Beach Hotel Lake Hotel categories, such as:
highways connecting
cities or regions. This Mountain/Hill
Forest Hotel
ResortAirport
Hotel, is a hotel that are near
Harbor
type of hotel is usually Hotel
from the tourist destinations
Hotel Hotel and are
intended as a short rest Amusement Ravine Hotel usuallyRailway
rented out to travelers.
place for those who are Hotel Transit
traveling long Riverside Station
Cliff Hotel Hotel
distances. Hotel Hotel
 Hotel Classification
Based On The Purpose of Guest Visits

Cure Hotel, is a hotel Business Hotel, is a

Resort or Tourism Hotel Casino Hotel, is Pilgrim Hotel,is a hotel
where some of the hotel where most of
is a hotel that is visited by specifically intended that accommodates guest
guests are in the the guests are on
many tourists is both of for guests who want for the purpose of worship
process of the business activities or
domestic and foreign. to do casinos. or pilgrimage.
treatment are usually trips.
 Hotel Classification
Based On Guests Staying
Individual Hotel, is a hotel
that is rented to guests who
come individually.
Businessman Hotel, is a hotel
that is rented to people who
are on a business trip
somewhere.
Family Hotel, is a hotel Traveler Hotel, is a hotel that
Group Hotel, is a hotel that
that is rented to guests is rented to guests who are
is rented to large numbers
who come with family traveling long distances and
of guests or groups.
groups. want to rent a place to rest.
Official Hotel, is a hotel Incentive Hotel, is a hotel Walk in Hotel, is a hotel for
that is rented to VIP provided for staff or rent with a very easy check-
guests, such as presidents members of an in process, that is, you only
and prime ministers. organization need to come and ask
about room availability.
Hotel Classification
Based On Guests Length of Stay
Residential Hotel
Residential Hotel is a hotel that
are rented to guests who wish
to stay for 1 month or more
and are usually occupied by
one family.
This hotel are usually can be
paid on monthly or quarterly
basis. They're provide sitting
room, bedroom, and
kitchenette.
Transient Hotel
Transient Hotel is a hotel that
are rented to guests who want
to stay only for a few hours or
days.
This type of hotel are usually
five star hotel. The occupancy
rate of this hotel are usually
very high. and These hotels are
situated near on the airport.
Information
GIVING HOTEL
Hotel Information
Booking & Check-In Hotel Services

Hotel Facilities Hotel Policies

 TIPS: HOW TO CONVEY HOTEL
INFORMATION EFFECTIVELY ???
Spelling System
 THE MAIN PURPOSE
TO AVOID DATA ERROR AND MISUNDERSTANDING
 SPELLING SYSTEM

ALPHABET SPELLING SPELLING OUT WORDS OR NAME LETTER BY LETTER.

USES WORDS TO REPRESENT EACH LETTER OF THE ALPHABET PHONETIC SPELLING

NATO PHONETIC ALPHABET
 Pros
Pros and
and Cons
Cons
Alphabet Spelling NATO Phonetic Spelling

Pros: Pros:
• Simplicity • Clarity
• Versatility • International Guest

Cons: Cons:
• Possibility for confusion • Not Always Necessary
DISCUSSION
SESSION

THANK YOU!