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Integrated Management Systems
What do we mean by an integrated management system?
• Integrated means combined; putting all the internal management practices into one system but not as separate components. • For these systems to be an integral part of the company's management system there have to be linkages so that the boundaries between processes are seamless. • An integrated management system (IMS) is a management system which integrates all components of a business into one coherent system so as to enable the achievement of its purpose and mission. – Source IQA.2007
An integrated management system is a management system that integrates all of an organization's systems and processes in to one complete framework, enabling an organization to work as a single unit with unified objectives. With an integrated system, your organization becomes a unified whole, with each function aligned behind a single goal: improving the performance of the entire organization. Instead of "silos", you have a genuinely co-ordinated system: one that's greater than the sum of its parts, and can achieve more than ever before. An integrated system provides a clear, holistic picture of all aspects of your organization, how they affect each other, and their associated risks. There is less duplication, and it becomes easier to adopt new systems in future. An integrated management system allows a management team to create one structure that can help to effectively and efficiently deliver an organization's objectives. From managing employees' needs, to monitoring competitors' activities, from encouraging best practice to minimizing risks and maximizing resources, an integrated approach can help an organization achieve their objectives. Source BSI
Why should management systems be integrated?
• • Be consistent within the organization. Improve internal and external communication.
• • • • • • • • • Avoid duplication and gain cost savings. Reduce risks. Expose conflicting objectives.
Identify and rationalise conflicting responsibilities and relationships. Gain a structured balance of authority/power. Focus organization onto business goals. Create a formalisation of informal systems. Harmonise and optimise practices. Identify and facilitate staff training and development.
Difficulty in maintaining multiple Management system.
• • • • • • • • • • • • Multiple/ overlapping organizations responsibilities to manage different
management systems. Multiple policy statements. Multiple management systems documentation (Apex or Systems Manuals). Multiple operational control procedures in varying formats. Multiple task of record maintenance under each system. Multiple cadres of internal auditors and overlapping audit schedules. Multiple and frequent audits by external agencies. Overlapping of resources. Inconsistency/ multiple instructions at shop floor levels. Increased cost due to overlapping of efforts/ audits by external agency. Multi-focused/multi coordinated efforts Multiple internal communications
What does a system comprise of?
• The controlling factors through which the business process is realized. Remember that:
A system is a collection of sub-systems. A subsystem is a collection of processes. A process is a collection of tasks.
An activity is the smallest parcel of work to be carried out by a person or group of people. A procedure is just a way of doing things.
Which Management Systems standards can be integrated?
• Typically: – – – – – – ISO 9001 (Quality Management) ISO 14001 (Environmental Management) OHSAS 18001 (Occupational Health & Safety) ISO/IEC 27001 (Information Security) ISO 22000 (Food Safety) ISO/IEC 20000 (IT Service Management) – Source BSI-Global 2007
What is required to ensure effective integrated management systems?
To ensure effective systems, the following functions must be performed:
Risk Assessment- this should address customer perceptions, health & safety risks, environmental concerns & impacts and process failure modes. By having a common approach it will be easier to compare risks occurring in different parts of the business.
Norms & Regulations Management - to capture norms and regulations with respect to product specifications, environment and health & safety and their impacts on the business.
Continual Improvement Management - this should focus on specific improvement programmes related to quality, health & safety and environment.
Stakeholders Awareness - this should address needs of both customers, staff and general public with respect to quality, health & safety and environment
System integration comprises three phases:
of all systems to be integrated
− singling out of the common elements of integration
− Integration of the decomposed systems
The common elements of the mentioned systems are:
− The same interest groups (employees, management, business partners, people, state, stockholders) − The same organization and environment processes − The same methods and techniques, management theories and practice − Similar concepts of process management − Similar concepts of resource management − The same measurement, analysis and improvement concepts − The same management responsibility − The same organization vision, mission and business concepts.
The maintenance of organization on the market at the time of continual change depends exclusively on its ability to follow development trends. The tool for attaining this goal is an integrated management system which includes all the aspects of management and puts under control potential failure risks. In practice, all the above mentioned systems (QMS, EMS, OSHMS, RMS), exist to some extent, as mutually coordinated systems functioning almost independently. It is necessary to produce a synergetic effect of all the systems through the integration on the level of goals and planning. Integrated management system represents a higher level of system organization and a new quality in relation to separate systems that have contributed to its making Management systems integrated in this way should enable optimum workplace performance, the health and safety of the workers on one hand and high quality products and environmental safety on the other hand.
• • •
Integration of management systems is an organizationally specific proposal. Necessary to achieve understanding of key business process. ISO has recognised wishes for integration in management system design.
For Article on Quality visit my blog http://iso-qms.blogspot.com/
LINK TO PREVIOUS ARTICLES 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. QMS Implementation Road Map Barriers and Challenges to Success in Quality Management Good Requirements Specification - How to obtain it? Achieving Quality: Managing Error Comparison of Deming's Points to Traditional Western Management DMAIC: A five-step program Six Sigma style Top Quality Gurus Importance of Documenting a Quality Management System Understanding Correction, Corrective Action and Preventive Action Why Quality Is Still an Exclusive Concept and What Is the Remedy? 3 Ms. | 5 Why’s. | 5 Ss. | 6 Ms. | 7 Wastes. | 8D. Elements of resistance to Quality Management 15 Inspirational Steve Jobs Quotes Misconceptions about the ISO 9000 family Philip B. Crosby: Four Absolutes of Quality Management and 14-Step Quality Improvement Plan 16. Benefits of Implementing a QMS 17. IS TQM A TOTAL SOLUTION? 18. ISO List 19. Twelve Obstacles to Implementing Quality 20. Quality Control Tools 21. PDCA Cycle 22. Quality management system - Summary of requirements 23. Difference between Quality Assurance and Quality Control 24. What is ISO 9000? 25. Quality Glossary – A to Z 26. The Quality Control Audit - By Kaoru Ishikwa 27. The eight principles of quality management 28. Executive Summary of the 14 Toyota Way Principles 29. Toyota Production System FOR SUGGESTIONS & FEEDBACK CONTACT ME AT ER.ZAID.2004@GMAIL.COM