Service Bulletin

Surgical Products Ophthalmology Service-Bulletin Version

No. 659 No. 1.0

Aktion / Action Status Kostenerstattung / Cost Recovery Gültigkeit / Validity

Sofort Hersteller Bis :

Immediate Manufacturer Until (date):

Nächster Besuch VG oder Vertretung Nach:

First Opportunity Agent / Dealer After (date):

Bei Reparatur Kunde Bis Serien-Nr.:

In the event of repair Customer To (ser. No.):

Kundenwunsch Servicekodierung Ab Serien-Nr.:

At customer request Service Coding From (ser. No.):

Zur Information IC Fließt ein in Serviceunterlage(n)

For Information Only Incorporated in service document(s)

FC Ersetzt Service Bulletin Nr.:

This bulletin replaces no.:

Re: IOLMaster 500®

Wrong Ghost™ image file name

1. General information
During the assembly of the first IOLMaster 500, a wrong name for the Ghost™ image file has
been used.

Note!
This service bulletin is only applicable for the countries and units listed
on page 3. Only the first 34 manufactured IOLMaster 500® units have an
issue with a wrong named Ghost™ image file name.

The Ghost™ file is the data backup of the operating system located on partition C: of the
HDD. This backup file is stored on the second partition and has the path D:\MEDCOM.GHO.

2. Error description
The file name “MEDCOM.GHO” is wrong and the existing backup file can not be recognizing
by the re-imaging Service Software (see Service Manual SM 30-4053 Section 4.3.1).

Version 1.0
Service-Bulletin No. 659 IOLMaster 500® 1/3
While using the Option 3 of the Service Software Menu “Recover system backup from local
drive” the Ghost™ program will show an error message and abort the re-imaging procedure.
Following error may occur in case of a wrong file name:

The software is always looking for an image file which has the path D:\IOLMSYS.GHO. The
file name “IOLMSYS.GHO” is definitely correct.

3. Troubleshooting
Solution 1:
To fix this kind of error the backup file has to be re-named from
MEDCOM.GHO to IOLMSYS.GHO
Afterwards it is possible to perform the system recovery of the operating system from the
local drive (Option 3) and the backup file, created by the factory, can be used.
Solution 2:
In some cases the operating system crashes and the system can not boot. If so, the wrong
Ghost™ file name can not be corrected. If the HDD crashes, the HDD will need to be
connected to an external computer with the appropriate adapter, to rename the file. Or the
HDD remains in the unit and it is necessary to reinstall the operating system (recovery option
1 or option 2) as necessary.
CARL ZEISS MEDITEC - IOLMaster Service USB-Stick
Software Version 7.1
------------------------------------------

Valid for IOLMaster boards MEDCOM

Recovery options:

1. Recover Windows on system partition from USB-Stick

2. Recover Windows including all partitions from USB-Stick
(Attention: All data and system backup will be lost!)
3. Recover system backup from local drive
4. Create system backup onto local drive
5. Quit

Note!
Please contact us at czm.service@meditec.zeiss.com for any questions
you may have regarding this Bulletin or the procedures described within.

MAG-ST / Dittbrenner
2010-04-20
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Service-Bulletin No. 659 IOLMaster 500® 2/3
 Table 1: List of involved IOLMaster 500

Country Serial Number

Belgium 1033596
Canada 1030684
Denmark 1033601
1033602
England 1033595
France 1030699
1030700
1033606
Germany 1033605
Hungary 1030697
India 1033599
Italy 1030732
1033597

1033598
Japan 1030693
1030694
1030695
1030696
1030702
1030723
1030724
1030725
1030726
1030727
1030728
1030729
1030730
1030731
1033594

Norway 1033600
Sweden 1030698
Switzerland 1033603
1033604
South Korea 1030701

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