客户投诉反馈单

Customer Complaint Feedback

投诉日期： 编号：
Complain Date: 2024.2 No.:

客户名称 厦门嘉琳 联系人：

Customer Name: XIAMEN JIALIN Contact Person:
XM-MVST-45 无纺布魔术左右贴 50MM*400M
投诉产品 生产日期
Complain Product XM-MVST-45 non-woven magic side tape Procuction Date
50MM*400M
投诉内容（可另行附相关文件或图片）：
Complain:
XM-MVST-45 客户投诉无纺布魔术左右贴，终端消费者使用过程中，该产品与大耳朵贴产生脱离无法使用，
Customer complain about non-woven magic side tape(MVST), end consumers find the product leave from th
resulting in customer's final products returned from market.

客户处理意见（针对该投诉，客户对所投诉内容的意见）：
Customer's comments on the complaint:
查找原因并给出处理方案
Find out the reason and give the solution
填写人： 审核：

一、内查记录：
Factory's Inetrnal Record Check:
1、按客户提供大耳朵，测试了180度剪切力
180° Shear test with customer's ESP
产品 测试数据
Product Test Data
E4201G 28N 30N
"Enable"
其他供应商 32N 36N
Other MVST suppliers
2、 90度钢板剥离测试(10MM宽度)
90° PA on SS(10mm width)
产品 测试最大值
Product Test Data Maximum
E4201G 5.9N
"Enable"
其他供应商 5.5N
Other MVST suppliers

3、37度烘箱持粘测试（37度 2kg砝码）
37° Shear MVST&ESP (Weights 2kg)
产品 测试数据
Product Test Data
E4201G 7min. 3min
"Enable"

其他供应商 4min. 2min

Other MVST suppliers
 填写人/日期：陈礼 2024-3-5
4. 不同发货批次生产日期数据整理
Collate production date data of different shipment batches
货柜批次 生产日期
Container Batch Production Dat
XM-MVST-44C 2023/2/24~2023/2

XM-MVST-44D 2023/4/26~2023/4

XM-MVST-44E 2023/5/22~2023/5

XM-MVST-44F 2023/5/31~2023/

XM-MVST-45A 2023/6/27~2023/6

XM-MVST-45B 2023/7/57~2023/

XM-MVST-46A

XM-MVST-46B
2023/10/12-2023/1
XM-MVST-46C

XM-MVST-46D

5、我司产品内标签模版
"ENABLE"'s inner label
二、内查总结
Internal check summary
1、180度剪切力 配合大耳朵正常行业标准≥20N，实际产品都高于标准
Industrial standard 180° shear with ESP is ≥20N, the actual products are above sta
2、90度剥离力以及37度烘箱测试持粘力指标都优于其他供应商
90° PA and 37° Shear test data better than other MVST suppliers
3、我司这个产品做过非常多批次，配方工艺没有调整过，之前没有出现客诉。由于是跟弹性大
产品稳定也是有一定要求，特别是大耳朵上的无纺布层需要内聚力强一点
Our company has been producing many batches of this MVST product without cha
and customer complaints. Since MVST needs to be matched with ESP, there's also cer
stability of ESP, especially stronger cohesion for the non-woven fabric layer on ESP is

三、需要客户配合处理
Asking for Customer's help&cooperation
1.查找以前用的我们公司产品生产的合格尿裤，也测试一下，看与大耳朵的力是多少，与这次
Check old batches of the qualified diapers produced with "ENABLE" MVST, compare t
ESP.
2.再邮寄一些尿裤样品包含用婴爱宝的左右贴和其他供货商的，我们需要继续测试分析，然后
耳朵的使用
Send more diaper samples with "ENABLE" MVST and other suppliers' MVST, we will co
to improve our product to match with customer's ESP in future deliveries.
3.使用左右贴时可以适当降低生产速度和增加压力，使左右贴的胶更好的渗透到大耳朵内。
Production Suggestion:Reduce production speed and increase the pressure, so that th
the ESP better.

四、整改措施：
Correction Action:
1、需要跟客户重新沟通新标准以及测试方法，我司结合客户要求调整工艺配方，因为弹性大耳
要增加涂布克重，及选用更加粘的产品，使胶能直接渗透过无纺布层，和大耳朵内的弹性膜直
We need to re-communicate with the customer about the new standard and test method, and
formula according to the customer's requirements. If ESP is unstable, we need to increase th
stickness of glue of our MVST, so that the adhesive can directly penetrate the non-woven fab
1、需要跟客户重新沟通新标准以及测试方法，我司结合客户要求调整工艺配方，因为弹性大耳
要增加涂布克重，及选用更加粘的产品，使胶能直接渗透过无纺布层，和大耳朵内的弹性膜直
We need to re-communicate with the customer about the new standard and test method, and
formula according to the customer's requirements. If ESP is unstable, we need to increase th
stickness of glue of our MVST, so that the adhesive can directly penetrate the non-woven fab

填写人/日期：陆伟斌 2024-3-6
 YAB-CS-2024-01

颜玉琴
Miss Yan

2023年6月27日，28日，29日
2023.06/27/28/29

产生脱离无法使用，造成退货
oduct leave from the big elastic ear (ESP) easily,

测试
Test

配合大耳朵
with Customer's ESP
 测试平均值
Test Data Average
3N

2.7N

测试
Test

砝码
with weights 2kg
-3-5

生产日期
Production Date
023/2/24~2023/2/28

023/4/26~2023/4/28

023/5/22~2023/5/24

023/5/31~2023/6/3

023/6/27~2023/6/29

023/7/57~2023/7/8

23/10/12-2023/10/25
 s are above standard

。由于是跟弹性大耳朵配合，这个对大耳朵

uct without changing formula process

there's also certain requirements for the
ayer on ESP is required .

是多少，与这次疑似有问题的产品力作对比
VST, compare the 180° Shear test with

测试分析，然后进行产品改善，来匹配该大

MVST, we will continue test and analysis

es.
到大耳朵内。
ssure, so that the MVST can stick into

方，因为弹性大耳朵的产品不稳定，我们需
耳朵内的弹性膜直接贴合。
test method, and adjust the process
ed to increase the coating weight and
e non-woven fabric layer and fit with ESP.
方，因为弹性大耳朵的产品不稳定，我们需
耳朵内的弹性膜直接贴合。
test method, and adjust the process
ed to increase the coating weight and
e non-woven fabric layer and fit with ESP.

24-3-6