Professional Documents
Culture Documents
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
LISTENING
Listen actively.
Introduction
But you can’t deal with a feeling unless you are aware of
it.
Pay Attention
by inattention,
Before the meeting, anticipate the answers you need to get.
with the other person. Especially check who does what next.
Some people listen looking for flaws. They may focus on factors
they come to judgment. They realize that they can learn something
mean by it?
people may have objections that they can’t quite put into words.
To avoid listening errors caused by focusing solely on facts,
language.
people to speak.
words.
Active listening takes time and energy. Even people who are
actions.
Active listening is a good way to show people that you are
different cultures.
minimum, good listening enables you to find out why your opponent
those objections.
your boss. You need to know which areas are most important and
Work in teams.
Be a productive leader.
Introduction
Teams are often most effective when they explicitly adopt ground
rules.
fulfil an agreement.
group’s development.
assignments be due?
development:
solutions.
alternative solutions.
implemented.
identifying gaps.
summarizing decisions.
Positive roles and actions that help the group build loyalty,
activities.
solve them.
been heard and that their ideas are being taken seriously.
Negative roles and actions that hurt the group’s product and
Leadership in Groups
Being a leader does not mean doing all the work yourself.
doing. The less successful groups met less often, and they
subgroup made decisions and told other members what had been
decided.
dissent. Groups that “go along with the crowd” and suppress
“devil’s advocate.”
conflicts in a group,
beginning.
others’ happiness.
explosion.
assumptions.
have been hurt, the group needs to deal with those feelings to
respected and taken seriously can they take the next step of
include:
feeling you are taking the critic and his or her feeling
seriously.
and (3) the unspoken ideas and feelings that may actually be
conflict.
saying.
The task is too big or the time is too short for one person
consensus.
The stakes for the task are too high that the organization
purpose explicit so you know where you agree and where you
disagree.
necessary information.
group.
styles.
find solutions.
group loyalty.
Plan a meeting.
Lead a meeting.
Network effectively.
Introduction
Rules of Order.
workers.
Other kinds of meetings are also held. Many companies hold sales
To share information.
To brainstorm ideas.
To evaluate ideas.
To make decisions.
To create a document.
To motivate members.
making processes:
Once you’ve identified your purposes, think about how you can
people’s energy level is high, and to allow enough time for full
discussion.
value of the meeting. Allow short breaks at least every two hours
If many people are new to the group, make the ground rules
explicit.
Introduce the person who introduces each issue, recognize
progress.
disagreements.
examine it critically.
4. Establish criteria.
quickly.
Take the time to prepare for the meeting. Read the materials
secretary.
what you say. Here are some tips to be being taken seriously:
information:
Decisions reached.
on something.
career?
initiative.
When you meet electronically rather than in person, you lose the
limited to email, you lose both tone of voice and body language.
slang as possible.
topics.
emotional temperature.
Take and distribute written minutes.
Introduction
organizational procedures.
presentation.
to the same audience. Identify the one idea you want the audience
you’ll be speaking.
“buy into.”
Sales presentation – is a conversation, even if the
time.
hostile, focus on the part of your message the audience will find
highlight your main points, not give every detail. Use these
Don’t put your visual up till you’re ready to talk about it.
etc.)
keypoint.
Startling Statement
Question
Quotation
audience before you begin; let them see that you’re a real person
presentation.
you’ve discussed.
When you write out your opener and close, be sure to use oral
rather than written style. Oral style uses shorter sentences and
setting, the audience members are in a hurry and know that you
point on. Offer a clear signposts as you come to each new point.
reached.
What are the keys to delivering an effective presentation?
Turn your fear into energy, look at the audience and use natural
gestures.
them and that you care that they understand and are interested.
Transforming Fear
energy to help you do your best work. To calm your nerves as you
Stand with your feet far enough apart for good balance, with your
camera, you can walk if you want to. Build on your natural style
for gestures. Gestures usually work best when they’re big and
confident.
want to use notes. Even experts use notes. Put your notes on
If you have lots of visuals and know your topic well, you won’t
need notes. Put the screen to the side so that you won’t block
If the audience may not have heard the question or if you want
more time to think, repeat the question before you answer it.
it.
you want to. If someone asks about something that you have
If you don’t know the answer the question, say so. If your
Plan transitions.
coherent whole.
better.
Create visuals.