UNIT 3

GETTING THINGS DONE

CLASS 6 / 20
 AT THE END OF THE CLASS STUDENTS WILL BE ABLE TO:

1. DESCRIBE ACCIDENTS BY USING PAST TENSES COMBINATIONS.

2. DISCUSS SERVICES BY USING THE ACTIVE CAUSATIVES.
3. REQUEST SERVICES BY USING THE PASSIVE CAUSATIVES.
4. EVALUATE THE QUALITY OF SERVICES BY USING ADJECTIVES.
1. Warm - up.
2. Review.
3. Vocabulary intro.
4. Practice.
5. Role play.
6. Listening.
7. Grammar Practice.
8. Role play.
9. Writing.
10. Listening computer lab.
11. Interviewing.
12. Quiz .
13. Homework.
14. Wrap - up
PAGES
16 – 17 – 18- 19 -20
HOW WAS YOUR WEEKEND?
WHAT DID YOU DO?

PARASITIC PLANTS
 How was your weekend ?
What did you do?
Narrate your weekend by using 25 verbs in
the simple past
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

CAUSATIVE VERBS

https://www.youtube.com/watch?v=z960ck7wBBs
DISCUSS THE QUESTIONS WITH A PARTNER
QUESTIONS DESIGNING AREA ( 16 )
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

CONVERSATION WITH CAUSATIVES

https://www.youtube.com/watch?v=gMv7Y1RO8Tw
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

MEDICAL APPOINTMENT

https://www.youtube.com/watch?v=4KezUtPcu-g
DISCUSS THE QUESTIONS WITH A PARTNER
DISCUSS THE QUESTIONS WITH A PARTNER
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

PAST PERFECT TENSE

https://www.youtube.com/watch?v=Cwo_KK8kuVE
DISCUSS THE QUESTIONS WITH A PARTNER
DISCUSS THE QUESTIONS WITH A PARTNER
DISCUSS THE QUESTIONS WITH A PARTNER
 TAG QUESTIONS.

https:
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• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

SHIPPING PROBLEMS

https://www.youtube.com/watch?v=QdAP9ENItNo
CREATE YOUR OWN CONVERSATION BY USING THESE EXPRESSIONS.
 DISCUSS THE QUESTIONS WITH YOUR PARTNER.

https://www.youtube.com/watch?v=3Sv0ac-W8Vc
DISCUSS THE QUESTIONS WITH A PARTNER
DISCUSS THE QUESTIONS WITH A PARTNER
EXPLAIN YOUR PARTNER THE QUOTES IDEAS
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

THE THIRD CONDITIONAL

https://www.youtube.com/watch?v=epOC65n9ZAs
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

PHRASES TO USE IN A CALL CENTER

https://www.youtube.com/watch?v=LRJXMKZ4wOw
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

THE POWER OF SELLING

https://www.youtube.com/watch?v=C5-7ircMJDs
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

THIS TIP WILL Reduce AHT (Average Handle Time)

BY MOVING CUSTOMERS OUT OF VENTING

https://www.youtube.com/watch?v=AmMAKCOuso4
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

MULTILPLE INTELLINGENCES

https://www.youtube.com/watch?v=_ocUjtB6-4Q

UNIVERSITY INTERVIEW

https://www.youtube.com/watch?v=7IL8EuPNCoE
 PAGES 31 -
32 – 33 - 34 IN
YOUR
MANUAL
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

IMPERATIVE REPORTED SPEECH

https://www.youtube.com/watch?v=O-NDKDYXV40
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

REPORTED SPEECH INFORMATION LEVEL

https://www.youtube.com/watch?v=ZGdt9apUpqg
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

REPORTED SPEECH QUESTION LEVEL

https://www.youtube.com/watch?v=Hm-Kls1n8h0
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

EMBEDDED QUESTIONS QUIZ

https://www.youtube.com/watch?v=Wk8q3y6K1Ws
 LISTENING EVALUATIONS

YOU NOT ONLY HAVE ANSWER THE QUIZES, BUT ALSO YOU HAVE PREPARE A LITTLE SPEECH BASED ON THE
VIDEOS INFORMATION.

https://eslvideo.com/quiz.php?id=37324

https://eslvideo.com/quiz.php?id=43731
 HOW TO TYPE FASTER
FIRST, YOU HAVE TO WATCH THE VIDEO.
THEN , YOU HAVE PREPARE A LITTLE ORAL SPEECH BASED ON THE VIDEO.
AFTER THAT, YOU HAVE TO PRESENT IT AND DISCUSS IT WITH A PARTNER.
FINALLY, YOU HAVE TO PRESENT IT TO THE GENERAL CLASS

https://www.youtube.com/watch?v=D3GcW3GE4wk
 TYPING EXERCISE EVALUATION

TYPE A PARAGRAPH BASED ON THE VIDEO INFORMATION, THEN SENT IT TO YOUR TEACHER.

- PAY ATTENTION TO YOUR PUNCTUATION.

- PAY ATTENTION TO CONECCTORS.
- PAY ATTENTION TO THE WAY YOU ARE OUTLINING YOUR PARAGRPH.
- PAY ATTENTION TO THE STRUCTURE OF YOUR PARAGRAPH.
INTRODUCTION, BODY AND CONCLUSION.

TYPE OF CALL CENTER INTERVIEWS

https://www.youtube.com/watch?v=vKa4CxmLukY

PREPARE 10 INFORMATION QUESTIONS BASED ON THE VIDEO INFORMATION

Break time… See you at 3:20.
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-
PLAY TOGETHER WITH YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED
BY THE TEACHER.

Clients Say, “I Am Not Interested.” And You Say

https://www.youtube.com/watch?v=d0mwebxFxBc
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH
YOUR PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

Tell Me About A Time You Dealt With A Difficult Customer!

https://www.youtube.com/watch?v=ExafypTqZ-I
• FIRST ,YOU HAVE TO WATCH VIDEO #1 TO COLLECT VOCABULARY.
• THEN, YOU HAVE TO WATCH VIDEO #2 TO COLLECT IDEAS TO PREPARE YOUR ROLE-PLAY TOGETHER WITH YOUR
PARNET.
• FINALLY, YOU HAVE TO PRACTICE THE CONVERSATION IN ORDER TO BE EAVALUATED BY THE TEACHER.

CALL CENTER INTERVIEW

https://www.youtube.com/watch?v=H6nh-I61Xao