Professional Documents
Culture Documents
Chef Kit
Chef Kit
Performance Evidence
(Without Qualification)
351311 (Chef )
APPLICANT DETAILS
FIRST NAME/S YUBARAJ SURNAME CHETTRY
EMAIL ADDRESS yubarajchhetry@gmail.com CONTACT PHONE 0439954717
ASSESSORS NAME DATE COMPLETED
This trade reflects the role of commercial cooks who have a supervisory or team leading role in the kitchen. They
operate independently or with limited guidance from others and use discretion to solve non-routine problems.
This qualification provides a pathway to work in organisations such as restaurants, hotels, clubs, pubs, cafes and
coffee shops, or to run a small business in these sectors.
Occupational titles may include:
• Commis Chef
• Demi Chef
• Chef de Partie
• Second Chef
• Sous Chef
When you have uploaded your numbered and titled performance evidence, ensure you label
the evidence you have submitted on this document beside the correct number, tick the box
under applicants submission. This will inform the assessor you have uploaded the
performance evidence for viewing.
We require you to provide all forms of evidence electronically – it is recommended for you to send this electronically
via a Dropbox link. This way we can easily upload it to your electronic file in our database.
Copies of documents will not be returned to you, they must be retained by the RTO as evidence to support
your application.
The Applicant kit is provided as a word document that allows you to type directly into the fields. Some documents,
however, will need to be printed, signed, dated and scanned to be included in your evidence submission
Document Name SIT40516 Chef – TRA Applicant Kit v4.docx Page 2
Issue Date: Jan 2022 Review Date: March 2022 Next Review Date: September 2022 V4 / 2022
Assessor’s instructions
The Assessor must review all evidence provided by the Applicant from Stage 1 and Stage 2 and complete the boxes in
each unit of competence. Please make any comments in the assessor section against each unit.
On completion of reviewing all the performance evidence, please complete the Documentary Evidence Summary
document to state whether the Applicant can progress to the next stage or not. At this stage the Assessor can request
additional workplace evidence if the Applicant hasn’t provided enough to cover the skills aspect of the trade.
Cluster 1:
SITXFSA001 Use hygienic practices for food safety
SITXFSA004 Develop and implement a food safety program
SITXFSA002 Participate in safe food handling practices
BSBSUS411 Implement and monitor environmentally sustainable work practice
SITXINV002 Maintain the quality of perishable items
SITHKOP001 Clean Kitchen premises and equipment
Please provide evidence of your skills and experience for the units of competency in cluster 1 and upload.
Ensure all evidence is referenced with the relevant Number and Title, e.g. 3. Cleaning schedule
(If you are unable to gain access to documentation required, we have attached examples of documents you would use
in the hospitality industry as assessment tools. Download and print, fill in in your own hand writing. Upload and submit
as supportive evidence)
Provide documentation of the below document within a food safety program Applicant Assessor Required
(if you are unable to access documentation, complete the attached documents) submission review evidence
1. Temperature check ☒ ☐ ☐
2. Wastage ☒ ☐ ☐
3. Cleaning schedule ☒ ☐ ☐
4. Receiving goods ☒ ☐ ☐
5. Maintenance report ☒ ☐ ☐
Photo evidence
6. Take a photo of your cooler that demonstrates dating and labelling of ☒ ☐ ☐
preparation.
7. Take a photo of three (3) different storage areas - the cooler, dry goods and ☒ ☐ ☐
freezer storage.
8. Environmental sustainability ☒ ☐ ☐
(Suggested evidence : Recycling of products or wastage sheets or a power usage graph)
Assessor to confirm if there is sufficient evidence for the units in this section Yes ☐ No ☐
Assessor Notes (if required):
Assessor initials:
Date:
Cluster 2:
Please provide evidence of your skills and experience for the units of competency in cluster 2 and upload.
Ensure all evidence is referenced with the relevant Number and Title, e.g. 3. Cleaning schedule
(If you are unable to gain access to documentation required, we have attached examples of documents you would use in
the hospitality industry as assessment tools. Download and print, fill in in your own hand writing. Upload and submit as
supportive evidence)
Assessor to confirm if there is sufficient evidence for the units in this section Yes ☐ No ☐
Assessor Notes (if required):
Assessor initials:
Date:
Cluster 3:
SITHCCC001 Use food preparation equipment
SITHCCC005 Prepare dishes using basic methods of cookery
SITHCCC006 Prepare appetisers and salads
Please provide evidence of your skills and experience for the units of competency in cluster 3 and upload.
Ensure all evidence is referenced with the relevant Number and Title, e.g. 3. Cleaning schedule
(If you are unable to gain access to documentation required, we have attached examples of documents you would use
in the hospitality industry as assessment tools. Download and print, fill in in your own hand writing. Upload and submit
as supportive evidence)
Photos of you using three ( 3) different fixed or hand held equipment Applicant Assessor Required
submission review evidence
17. Hand Blender ☒ ☐ ☐
18. Oven ☒ ☐ ☐
19. Grill ☒ ☐ ☐
Video of you using hand held equipment and explaining the safety features
20. Hand Blender ☒ ☐ ☐
Document or Photo of a menu from your current or past workplace identifying different cookery methods
21. Attic Menu ☒ ☐ ☐
22. Novotel Menu ☒ ☐ ☐
Photo or video of you using different precision cuts
23. Of you demonstrating the use of precision cuts on fruits and vegetables. ☒ ☐ ☐
(Suggested evidence: brunoise, chiffonnade, concasse, jardinière, julienne, macédoine,
mirepoix, and/ or paysanne)
Photo or video of you using at least once the below different cookery methods.
Example: baking, blanching, boiling, braising, deep frying, grilling, poaching, roasting, shallow/pan frying/sauté /stir fry,
steaming, stewing, microwaving. Please number your evidence addressing the performance requirements for 24-35.
24. Baking: ☒ ☐ ☐
25. Blanching: ☒ ☐ ☐
26. Boiling: ☒ ☐ ☐
27. Braising: ☒ ☐ ☐
28. Deep frying: ☒ ☐ ☐
Assessor to confirm if there is sufficient evidence for the units in this section Yes ☐ No ☐
Assessor Notes (if required):
Assessor initials:
Date:
Document Name SIT40516 Chef – TRA Applicant Kit v4.docx Page 8
Issue Date: Jan 2022 Review Date: March 2022 Next Review Date: September 2022 V4 / 2022
Cluster 4:
SITHCCC008 Prepare vegetable, fruit, egg and farinaceous dishes
SITHCCC007 Prepare stocks, sauces and soups
Performance evidence requirements to be provided by applicant:
Please provide evidence of your skills and experience for the units of competency in cluster 4 and upload.
59. Espangnole: ☒ ☐ ☐
60. Chicken veloute: ☒ ☐ ☐
61. Seafood veloute: ☒ ☐ ☐
Document Name SIT40516 Chef – TRA Applicant Kit v4.docx Page 9
Issue Date: Jan 2022 Review Date: March 2022 Next Review Date: September 2022 V4 / 2022
Assessor to confirm if there is sufficient evidence for the units in this section Yes ☐ No ☐
Assessor Notes (if required):
Assessor initials:
Date:
e Cluster 5:
SITHCCC012 Prepare poultry dishes
SITHCCC013 Prepare seafood dishes
SITHCCC014 Prepare meat dishes
Performance evidence requirements to be provided by applicant:
Please provide evidence of your skills and experience for the units of competency in cluster 5 and upload.
Ensure all evidence is referenced with the relevant Number and Title, e.g. 75. Plating Pork
Applicant Assessor Required
Video
submission review evidence
73. Of you plating poultry dish ☒ ☐ ☐
74. Of you plating a seafood dish ☒ ☐ ☐
75. Of you plating a meat dish ☒ ☐ ☐
Performance evidence you can supply:
• Identified items on a menu from your current or past workplace or
• Recipe or
• Video
( please number your evidence addressing the performance requirements below for 76-95)
Assessor to confirm if there is sufficient evidence for the units in this section Yes ☐ No ☐
Assessor Notes (if required):
Assessor initials:
Date:
Cluster 6:
SITHPAT006 Produce desserts
SITHCCC019 Produce cakes, pastries and breads
SITHCCC017 Handle and serve cheese
Performance evidence requirements to be provided by applicant:
Please provide evidence of your skills and experience for the units of competency in cluster 6 and upload.
Ensure all evidence is referenced with the relevant Number and Title, e.g. 100: Making Choux pastry
Documentation Applicant Assessor Required
(please number your evidence addressing the performance requirements below for 96-97) submission review evidence
96. Of various menus you have worked with identifying various desserts, cakes, ☒ ☐ ☐
pastries, breads and cheeses you have used or made
97. Write a recipe for a cheese plate, with three different cheeses and assorted ☒ ☐ ☐
condiments.
• Cost the recipe to sell to customers using a 30% food cost and GST of 1.1.
• Then show the converted recipe to cater for a yield of 50 people
Video
(please number your evidence addressing the performance requirements below for 98-102)
98. Of you plating a dessert with a sauce you have made ☒ ☐ ☐
(Bavarois, crème brulee, crème caramel, crêpes, custards and creams, flans, fritters, ice-cream,
meringues, mousse, parfait, pies, prepared fruit, puddings, sabayon, sorbet, soufflé or a tart)
102. Of you plating and presenting a resented cheese plate or platter using at least ☒ ☐ ☐
three different types of cheeses and an arrangement of condiments
Produce desserts
Must identify a minimum of 10 desserts
(please number your evidence addressing the performance requirements below for 103-120)
103. Bavarios: ☒ ☐ ☐
104. Crème brulee: ☒ ☐ ☐
Assessor to confirm if there is sufficient evidence for the units in this section Yes ☐ No ☐
Assessor Notes (if required):
Assessor initials:
Date:
Cluster 7:
BSBDIV501 Manage diversity in the workplace
SITXHRM003 Lead and manage people
SITXHRM002 Roster staff
SITXCOM005 Manage conflict
Performance evidence requirements to be provided by applicant:
Please provide evidence of your skills and experience for the units of competency in cluster 3 and upload.
Ensure all evidence is referenced with the relevant Number and Title, e.g. 155 Managing service
(If you are unable to gain access to documentation required, we have attached examples of documents you would
use in the hospitality industry as assessment tools. Download and print, fill in in your own hand writing. Upload and
submit as supportive evidence)
151. Food preparation list prioritised with staff names on tasks required and times to ☒ ☐ ☐
complete (preparation list attached to complete)
152. Three (3) different weekly rosters you have created ☒ ☐ ☐
153. Conflict resolution form (complete conflict resolution form attached) ☒ ☐ ☐
154. Current business discrimination or diversity policy ☒ ☐ ☐
Video
(please number your evidence addressing the performance requirements below for 155)
155. Of you managing a service period ☒ ☐ ☐
**Example: docket control, leading and directing staff
Assessor to confirm if there is sufficient evidence for the units in this section Yes ☐ No ☐
Assessor Notes (if required):
Assessor initials:
Date:
Cluster 8:
SITXINV003 Purchase goods
SITXINV004 Control stock
SITXFIN003 Manage finances within a budget
SITXMGT001 Monitor work operations
Performance evidence requirements to be provided by applicant:
Please provide evidence of your skills and experience for the units of competency in cluster 6 and upload.
Ensure all evidence is referenced with the relevant Number and Title, e.g. 161: Food purchase
Documentation: Applicant Assessor Required
(please number your evidence addressing the performance requirements below for 156-157) submission review evidence
Assessor to confirm if there is sufficient evidence for the units in this section Yes ☐ No ☐
Assessor Notes (if required):
Assessor initials:
Date:
Document Name SIT40516 Chef – TRA Applicant Kit v4.docx Page 17
Issue Date: Jan 2022 Review Date: March 2022 Next Review Date: September 2022 V4 / 2022
Cluster 9:
SITHKOP002 Plan and cost basic menus
SITHKOP004 Develop menus for special dietary requirements
SITHCCC018 Prepare food to meet special dietary requirements
Performance evidence requirements to be provided by applicant:
Please provide evidence of your skills and experience for the units of competency in cluster 6 and upload.
Ensure all evidence is referenced with the relevant Number and Title, e.g. 171: Menu costing of dish
171. A recipe converting Yield. Demonstrate converting a whole number to an odd number ☒ ☐ ☐
base in ingredient required.
Example recipe is for 12 muffins, we need 21 (only) muffins for a morning tea function.
Please provide evidence of your skills and experience for the units of competency in cluster 6 and upload.
Ensure all evidence is referenced with the relevant Number and Title, e.g. 177: Table d’hôtel menu
Photo or Documentation (eg. menu from your current or past workplace) showing the below:
173. Seasonal à la carte ☒ ☐ ☐
174. Buffet ☒ ☐ ☐
175. Cyclical ☒ ☐ ☐
176. Degustation ☒ ☐ ☐
177. Ethnic table d’hôte (dietary requirements) ☒ ☐ ☐
178. Set ☒ ☐ ☐
Applicant Assessor Required
Supplementary and supportive evidence supplied by applicant
submission review evidence
179. Current Menus ☒ ☐ ☐
Assessor to confirm if there is sufficient evidence for the units in this section Yes ☐ No ☐
Document Name SIT40516 Chef – TRA Applicant Kit v4.docx Page 18
Issue Date: Jan 2022 Review Date: March 2022 Next Review Date: September 2022 V4 / 2022
Assessor initials:
Date:
Cluster 10:
SITHCCC020 Work effectively as a cook
SITHKOP005 Coordinate cooking operations
Performance evidence requirements to be provided by applicant:
Please provide evidence of the industry standards to support your knowledge and experience for the unit of
competency and upload.
Ensure all evidence is referenced with the relevant cluster code
Eg. cluster 10 – 48 Occasion Diary
Documentation Applicant Assessor Required
submission review evidence
(Attached, print and complete in your own hand writing)
190. Complete the attached 48 occasion diary ☒ ☐ ☐
(Ensure it is in line with your resume)
Assessor to confirm if there is sufficient evidence for the units in this section Yes ☐ No ☐
Assessor Notes (if required):
Assessor initials:
Date:
Applicants Name:
When completing temperature checking make sure to check a different food item from the major food group.
Instructions: This log will be maintained for each refrigerator and freezer (both walk-in and reach-in units) in the facility. A
designated food service employee will record the time, air temperature and their initials. The food service supervisor for each facility
will verify that food service employees have taken the required temperatures by visually monitoring food service employees and
reviewing, initialling, and dating a sample of logs each month. Maintain this log for a minimum of three years and until given
permission to discard it. If corrective action is required on any day, circle the date in the first column and explain the action taken on
the back of the chart or on an attached sheet of paper. Refrigerators should be between 0- 4 degrees. Freezers should be between
-18 and -22.
Product Name Eg 11/ 12/ 13/ 14/ 15/ 16/ 17/ Your Supervisors
Date 08 08 08 08 08 08 08 Signature
Signature
Cooler.
Freezer
Maintenance Log
Name of Equipment What’s wrong Reported by Date: Fixed Y/N Date:
1 Hand Blender Problem with wire connection Yubaraj 10/09/20 Y xx
23
Wastage sheet
Food Item Disposing What wrong with Date: Weight Price $ Total Staff Authorised
product : pkg price $ Member Supervisor
Potatoes Leftover 23/08 0.5 kg Yubaraj xx
/2023
Tomato Spoiled 18/09 0.5 kg Yubaraj xx
/2023
Transporting
Date Product Time of Temperature Time of Temperatur Corrective action Sign
departure arrival e
14/09/23 Roast beef 4:00 am 3.4oC 6:00 am 3.5oC n/a xx
10/08/23 Calamari squid 4:00 am 2.8 oC 6:00am 3.2oC n/a xx
11/09/23 Pineapple 4:00 am 5 oC 6:00am 7oC n/a xx
sliced
10/08/23 Chicken breast 4:00 am 3.4oC 6:00am 3.7oC n/a xx
fillets
2 – 4hr Rule
( if product is between 0-2 hours it can go back into the fridge, if between 2 and less than 4 hours it cannot go back into the
fridge and must be used up, If over 4 hrs it must be thrown away. When reheating precooked food items the safe
temperature is 75oc)
Date: Food item Time Activity Time Temp Temp 0-2hr Corrective action
taken place in Total
out safe time
environ
ment
18/09 Cold: Process of 6:00 Make sure to 6:30 0.4oC 4.4oC ½ hr N/A
/2023 preparing AM complete AM
service
preparation
at least one
hour before
serving, and
then
refrigerate it
again,
ensuring that
the
temperature
remains
below 5°C
Efficiently follow cleaning schedule to clean food preparation and food storage areas in a commercial kitchen on at least six
different occasions, the applicant must clean each of the following large and small equipment items and replenish service ware
and utensils within a commercial kitchen, managing own productivity under time constraints
Cooking equipment:
Fry pans
Deep-fryers
Baking trays
Dishwashers
Garbage bins
Glasswashers
Measures:
Scales
Temperature probes
Commercial mixers
Food processors
Mincers
Slicing machines
Ovens
Dishwasher:
Cutting boards
Containers
Cutlery
Glassware
Knives
Cupboards
Pantry or Storeroom
Freezers
Microwaves
Tea towels
Cleaning cloths
Use of PPE
Recycling material
Applicants Signature
This form is to be completed when an incident/accident or a near miss has occurred, or any work-related injury,
and handed immediately to, Operations Manager, Directors or your Supervisor
Title Surname Given Name Work relationship (e.g. employee, visitor, contractor, etc.)
xx X Employee
xx xx xx
Time of incident Date of incident Place of incident (office, client workplace, suburb, etc)
During the closing cleaning activity, one of the employees slipped on the wet floor while carrying stock the
cool room. The stock spilled onto the floor, but fortunately, no one was injured.
What was being done at the time? (lifting a box, driving a car, typing)
What went wrong? (e.g. brakes failed, slipped on wet floor, arm started hurting while typing)
The employee failed to notice the signage indicating a wet floor while completing the task.
choose a factor that best explains why the incident occurred and write it in the box →
30 Other/Chance
Part of body affected, e.g. Arm, leg, head Name of illness or description of injury:
Left (Tick) Right (Tick) It was a near miss incident. No one was hurt.
Name of person
Yubaraj Chhetry
completing report
Signature Date XX
Signature Date XX
It represents a condition or circumstance that has the potential to cause harm, whether it be
through human injury or illness, property damage, harm to the environment, or a
combination of these factors. Examples include fire hazards, exposure to chemicals, injuries
from sharp equipment, and etc.
A risk is the probability of an unfavorable event occurring, which can lead to negative
consequences. The degree of risk is determined by both the likelihood of the undesired event
happening and the potential impact or severity of that event.
Individuals, whether they are employees or customers, who are in close proximity to the
hazardous area when the hazard occurs.
Supervisor/Manager
Additional training sessions have been arranged for all staff members, including trainees
(note: leave this section blank if nothing has been done)
Additional training sessions have been scheduled for all staff, including trainees, and it is
mandatory for all employees to apply the knowledge gained during their daily tasks at the
workplace.
( e.g. provide training, staff meeting, review of safe work procedures, provide manual task equipment ..etc.)
Sign Staff: xx
Sign Supervisor: xx
The trainee lacked the necessary expertise in the safe use of sharp knives, handling heavy objects, working with hot
surfaces, and managing hazardous chemicals
WHS Requirements: Safety Training required (During and after cleaning sequence of any area)
Explain purpose of coaching : To provide training on workplace health and safety with the goal of minimizing workplace
hazards
The training should be led by a knowledgeable individual capable of delivering clear instructions on the relevant subject
matter while emphasizing the importance of safety in areas like freshly cleaned or mopped floors, and the proper
handling of cleaning chemicals, among others
Coach feedback to learner: Actively engaged in the training session and comprehended all the instructions provided
Were the explained and demonstrated tasks specific skill needed Agree Disagree
Learner feedback to coach : The presentation was well-structured, and it included ample instructions. I have
acquired a wealth of essential information regarding workplace health and safety
❏ Breakdown of communication
❏ Inappropriate circumstances for coaching
❏ Insufficient opportunity to practice
❏ Language or cultural barriers
❏ Shyness or lack of confidence
Explain what could be rectified to make coaching session better:
Reported to:
Instructions: Tick the appropriate box, If the selected category is “achieve standard” the coach monitoring must indicate the level of rating:
M=Marginal or P=Proficient. If the overall is achieved standards or below standards, the coach must contact the HR for assist ance in
implementing a performance improvement plan
M P
Job Knowledge: P
Quality of work:
Productivity:
Dependability:
Attendance:
Commitment to safety : P
Comment :
evaluated the current skill level of the new staff member by requesting a demonstration of knife skills, including
chopping, dicing, and mincing. His performance was subpar, which led me to the decision to provide training on knife
skills.
WHS Requirements: Competent knife skills are essential for the job and are crucial in preventing health hazards.
Resources Required: Effective guidance and training by an experienced staff member, along with exposure to various
types of knives.
Explain purpose of coaching : Educate the new staff on the safe handling of knives and to clarify safety requirements.
The training should be administered by a highly experienced individual capable of providing clear explanations and
demonstrations for the safe handling of various types of knives.
• Are you familiar with the use of different types of knives in the kitchen?
Were the explained and demonstrated tasks specific skill needed Agree Disagree
Learner feedback to coach : The training provided clear and thorough instructions, along with ample practical
demonstrations
❏ Breakdown of communication
❏ Inappropriate circumstances for coaching
❏ Insufficient opportunity to practice
❏ Language or cultural barriers
❏ Shyness or lack of confidence
Explain what could be rectified to make coaching session better:
Reported to:
Instructions: Tick the appropriate box, If the selected category is “achieve standard” the coach monitoring must indicate the level of
rating: M=Marginal or P=Proficient. If the overall is achieved standards or below standards, the coach must contact the HR for assistance
in implementing a performance improvement plan
M P
Job Knowledge:
Quality of work:
Productivity:
Dependability:
Attendance:
Commitment to safety :
Comment :
Coaching Session 3
Document Name SIT40516 Chef – TRA Applicant Kit v4.docx Page 34
Issue Date: Jan 2022 Review Date: March 2022 Next Review Date: September 2022 V4 / 2022
Venue/Location: Date: xx
Conducting a training session on the proper implementation of the FIFO (First-In-First-Out) procedure is essential to
facilitate the smooth flow and cycling of goods and to maintain precise inventory records.
WHS Requirements:
Explain purpose of coaching : To provide instruction to all employees regarding FIFO guidelines and the management of
stock.
Organisational procedures: explain and demonstrate specific skill: The training should be delivered by a seasoned
individual capable of offering precise instructions on the standard stock rotation procedures for receiving and storing
goods.
Were the explained and demonstrated tasks specific skill needed Agree Disagree
❏ Breakdown of communication
❏ Inappropriate circumstances for coaching
❏ Insufficient opportunity to practice
❏ Language or cultural barriers
❏ Shyness or lack of confidence
Explain what could be rectified to make coaching session better:
Instructions: Tick the appropriate box, If the selected category is “achieve standard” the coach monitoring must indicate the level of
rating: M=Marginal or P=Proficient. If the overall is achieved standards or below standards, the coach must contact the HR for assistance
in implementing a performance improvement plan
M P
Job Knowledge:
Quality of work:
Productivity:
Dependability:
Attendance:
Commitment to safety :
Comment :
WHS Requirements:
Explain purpose of coaching : Noticed that the staff was not following the correct procedure while handling fish during
the filleting process
An experienced individual should conduct the training, offering clear instructions on the standard and safe procedures
for fish filleting.
• Are you familiar with the specific procedures for filleting fish?
• Is it essential to exercise caution during fish filleting, and if so, what precautions should be taken?
• Is it mandatory to use the correct knife and cutting board?
• What is the significance of adhering to proper handling techniques and fish storage procedures?
Were the explained and demonstrated tasks specific skill needed Agree Disagree
Learner feedback to coach : A training session that was well-explained and effectively demonstrated.
❏ Breakdown of communication
❏ Inappropriate circumstances for coaching
❏ Insufficient opportunity to practice
❏ Language or cultural barriers
❏ Shyness or lack of confidence
Explain what could be rectified to make coaching session better:
Instructions: Tick the appropriate box, If the selected category is “achieve standard” the coach monitoring must indicate the level of
rating: M=Marginal or P=Proficient. If the overall is achieved standards or below standards, the coach must contact the HR for assistance
in implementing a performance improvement plan
M P
Job Knowledge:
Quality of work:
Productivity:
Dependability:
Attendance:
Commitment to safety :
Comment : The training session provided valuable information and was effective
Date: 30/8/2022
Position: xx
Immediate Supervisor: xx
1. Please outline the concern(s), which resulted in your decision to initiate this process. Specific examples / dates
detailing your concern(s) are encouraged. Ensure to include the impact it has on the work environment. Feel free to
attach additional pages if more space is necessary.
On the weekend of September 17, 2023, two staff members called in sick, resulting in increased wait times for meals to
the customers. A group of 6 customers became upset with our service and approached us with complaints.
This situation had the potential to escalate further, as these customers were very frustrated and stressed due to the
delayed service. If we hadn't taken accommodating actions, it could have escalated, and they might have potentially
threatened our staff, which could have created an unpleasant situation for nearby customers at that table.
Immediately after noticing such an issue, we promptly listened to the customers' concerns while remaining calm. We
prioritized their service at the table, offering complimentary food snacks and some discount cards to make them feel
happier and more satisfied with our services. In this situation, we employed an accommodating resolution technique to
address the conflict, which contributed to building a harmonious relationship. I delegated the remainder of the situation
to my manager and joined the kitchen team to ensure the timely delivery of services to other customers.
Upon completion, submit to Human Resources. The form will then be forwarded through your chain of command.
Within 15 working days the supervisor /administrator will respond to you in writing and will ask you to indicate if the issue
has been resolved to your satisfaction
(simply circle “Yes” or “No” below).
Date received in Human Resources Received by _____xxxxx_______ Date submitted to Immediate Supervisor
Received by Resolved: Yes No Date submitted to area Administrator Received by Resolved: Yes No
Menu Item Par level Staff member Prep Prep Prep Prep Prep Prep Prep
Vegetable 4 kg XXX X X X X
Safely and hygienically prepare, cook and present menu items for a minimum of 48 complete food service periods IMPORTANT:
(To be completed by the Student under supervision of the Supervisor)
How to Fill in the Task sheets following: This needs to be done 48 times. Your
On this page is a sample of how to complete the table on the following pages. There are 3 easy steps to this process: Assessor will regularly check on your
progress here. The assessment on this
At the completion of a service take out this table and:
1. Write in the service date, service period, menu style unit cannot take place until you have
completed this task 48 times.
2. With your Supervisor, simply tick down the column under that date, all the skills you practised in that service period
3. Your Supervisor and yourself initial (sign) in the last two places of that column.
Occasion 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Service Date x x x x x x x x x x x x x x x x x x x x x x x x
Service Period ( B, L, D, SF ) B L D B L D B L D B L D B L D B L D B L D B L D
Menu Style (A, S, T B, C) B A B B A T B A T B A C B A C B A C B A C B A C
Food organisation and preparation must include:
Cleaning and preparing vegetables X X X X X X X X X X X X X
and other commodities
Portioning food types, ingredients, X X X X X X X X X X X X X X
and dishes
selecting and using service-ware X X X X X X X X X X X
and equipment.
Prepare, cook, and serve items from the following food types that meet quality requirements:
Appetisers and salads X X X X X X X X X X X X X X X X
Fish and shellfish X X X X X X X X X X X X X X X X
Hot and cold desserts X X X X X X X X X
Meat, poultry, and game X X X X X X X X X X X X X X X X X
Pastries, cakes, and yeast goods X X X X X X X X X X X X X X X X
Stocks, sauces, and soups X X X X x X X
Vegetables, fruit, eggs, and X X X X X X X X
farinaceous products
Commercial equipment used in service period:
Electric, gas or induction ranges X X X X X X X X X X X X X X X X X X X X X X X X
Ovens, including combi -ovens with X X X X X X X X X X X
trays
Microwaves X X X X X X X X X X X X X X X X X X
Hot plate or griddles X X X X X X X X X X X
Deep - fryers X X X X X X X X X X X X X X X
Salamanders - Grills X X X X X X
steamers X X X X X X X
Blenders, food processes and X X X X X X X X
mixers
Slicers X X X X X X X
Dishwashers X X X X X X X X X X X X X X X X X X X X X X X X
X X X X
Cultural needs and restrictions
X X X X X X
Customer preferences (e.g.
vegetarian, Vegan, etc.)
X X X
Dietary requirements based on
medical issues.
X X X X X X X X X X X X X X X X X X X X X X X X
Cleaning procedures
X X X X X X X
Discuss and consider feedback from
customers and guests on quality and
service
X X X X X X X
Post-shift debriefs or handover
X X X X X X X X X X X X X X X X X X X X X X X X
Preparations for the next food
service period
X X X X X X X X
Re-stocking
X X X X X X X X X X X X X X X X X X X X X X X X
Storing food items.
Applicant TO INITIAL
Occasion 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48
Service Date
Service Period ( B, L, D, SF ) B L D B L D B L D B L D B L D B L D B L D B L D
Menu Style ( A, S, T B, C) B A B B A T B A T B A C B A C B A C B A C B A C
Food organisation and preparation must include:
Cleaning and preparing vegetables X X X X X X X X X X X X X
and other commodities
Prepare, cook, and serve items from the following food types that meet quality and time constraints of a commercial kitchen:
Appetisers and salads X X X X X X X X X X X X X X X X
Fish and shellfish X X X X X X X X X X X X X X X X
Hot and cold desserts X X X X X X X X X X X
Meat, poultry, and game X X X X X X X X X X X X X X X X X
Pastries, cakes, and yeast goods X X X X X X X X X X X X X X X X
Stocks, sauces, and soups X X X X x X X
Vegetables, fruit, eggs, and X X X X X X X X
farinaceous products
Commercial equipment used in service period:
Electric, gas or induction ranges X X X X X X X X X X X X X X X X X X X X X X X X
Ovens, including combi -ovens with X X X X X X X X X X X
trays
Microwaves X X X X X X X X X X X X X X X X X X X
Hot plate or griddles X X X X X X X X X X X
Deep - fryers X X X X X X X X X X X X X X X
Salamanders - Grills X X X X X X
steamers X X X X X X X
X X X X X X X
Discuss and consider feedback from
customers and guests on quality and
service
X X X X X X X
Post-shift debriefs or handover
X X X X X X X X X X X X X X X X X X X X X X X X
Preparations for the next food
service period
X X X X X X X X
Re-stocking
X X X X X X X X X X X X X X X X X X X X X X X X
Storing food items.
Applicant TO INITIAL YC YC YC YC YC YC YC YC YC YC YC YC YC YC YC YC YC YC YC YC YC YC YC YC