UI-UX Bootcamp – Student’s Manual

This Student’s Manual has details of the program policy and student learning experience. You are expected to go through
this manual thoroughly and abide by the policies mentioned here. Abiding by these policies will ensure the smooth
conduct of the program.
In case you have any questions, please reach out to your upGrad Buddy immediately.
 Program Structure
The Program is divided into 6 main milestones (Foundations of UI/UX, User Research & Analysis, Design Ideation &
Process, Visual Design Principles, Design and Interaction, Portfolio and Career Path)

Module Synopsis Topics

UI/UX
In this module, you will dive into the world of design, learning about its
fundamental principles and concepts. Discover what UI (User Interface) and i. UI/UX
UX (User Experience) mean, and explore the distinction between the two.
Delve into the rich history of UX to understand its evolution and importance
in today's digital landscape.
ii. Usability
Usability
Uncover the significance of usability in creating exceptional user experiences.
Through real-world examples, you will grasp the concept of usability and its
practical applications. Explore usability in the context of digital interfaces, iii. Design
gaining insights into enhancing user satisfaction and engagement. Thinking

Design Thinking
Immerse yourself in the creative process of design thinking. Discover the
Foundations of iv. Intro to Design
stages of design thinking and its double diamond approach, which guides
UI/UX (1 week) Problem
you through problem identification, ideation, prototyping, and testing.
Embrace a user-centric mindset and explore how design thinking fuels
innovation.

Intro to Design Problem

Gain insights into the world of design problems and their role in crafting
meaningful solutions. Develop your portfolio design skills and engage in
practical exercises that provide a hands-on experience of the design thinking
approach. v.Introduction to
Figma
Introduction to Figma
Familiarize yourself with Figma, a powerful design tool widely used in the
industry. Explore Figma's interface, learn how to start new projects, add and
edit content, and create your first designs. Discover how to share and export
your designs effectively.

Heuristics Analysis
Deepen your understanding of user interface design through an analysis of i. Heuristics
heuristics. Explore ten essential heuristics that contribute to highly usable Analysis
UIs. Learn how these principles guide design decisions and optimize user
interactions.

User Research & UX Research ii. UX Research

Analysis (2-3 weeks) Step into the realm of UX research and uncover the methods to gain valuable
insights. Learn how to conduct stakeholder analysis, interview stakeholders,
understand client requirements, and define your target audience.
iii.Methods of
Methods of User Research
User Research
Explore diverse methods of user research, from primary and secondary
research to qualitative and quantitative approaches. Dive into survey
Module Synopsis Topics

creation and discover how to gather meaningful data that informs

user-centric design decisions. iv. UX Interview
and Data
UX Interview and Data Collection Collection
Learn the art of crafting open-ended interview questionnaires that unveil
user needs. Engage in design challenges that mimic real-world user
interviews and discover the techniques for mapping both user and business v. Competitive
needs for effective design solutions. Analysis

Competitive Analysis
Develop a comprehensive understanding of competitive analysis and its role
in shaping effective designs. Dive deep into SWOT analysis, identify market
opportunities, and learn to approach problem statements using analytical
and creative thinking.
vi. Data Analysis
Data Analysis
Master the skill of organizing collected data into cohesive themes through
affinity mapping. Learn how to generate insights from data, transforming raw
information into actionable design decisions that cater to user needs.

Persona and Empathy Mapping i.Persona and

Create user personas that embody the essence of your target audience, Empathy
enabling you to empathize with their needs and desires. Dive into empathy Mapping
mapping to gain a deeper understanding of users' emotions, motivations,
and pain points.
ii. User Journey
User Journey Mapping
Mapping
Craft user journey maps that visualize the user experience, highlighting pain
points and areas of improvement. Explore both the current and desired user
journeys, identifying touchpoints for enhancing user satisfaction and
engagement.
iii. Storyboarding
Storyboarding
Learn to depict user journeys visually through storyboarding. Discover how
this technique helps you convey the user experience in a pictorial format,
Design Ideation &
and delve into creating a value proposition canvas that communicates the
Process (4-6 week)
unique value your designs offer. iv. Ideation

Ideation
Immerse yourself in methods of idea generation and shortlisting. Explore the
power of "How Might We" statements and design statements, applying your v.Creating User
learning to tackle design problems creatively and presenting your solutions Flows
effectively.

Creating User Flows

Explore the task flows of users, understanding how users navigate through vi.Information
digital interfaces. Dive into creating user flows for apps, including an analysis Architecture
of existing apps such as Gpay and Ola, as you learn to optimize user
interactions.
vii.Navigation
Information Architecture Design
Module Synopsis Topics

Discover the intricacies of information architecture, crucial for intuitive user

experiences. Dive into card sorting methods that generate effective IA,
explore different card sorting types, and analyze the information architecture
of existing apps.

Navigation Design
Master the art of navigation design and sitemap generation. Explore
different types of navigation, uncover best practices, and learn the do's and
don'ts of navigation design. Gain hands-on experience by creating a sitemap
for an existing application.

UX Laws
Delve into a curated list of essential UX laws that govern user interface i. UX Laws
design. Gain insights into 10-15 UX laws that lay the foundation for highly
usable UI designs, ensuring your creations adhere to principles that drive
user satisfaction.
ii. Cognitive
Cognitive Biases Biases
Explore the fascinating world of cognitive biases and their impact on design
decisions. Discover biases that guide user-centric solutions, and gain
exposure to 20-30 cognitive biases rooted in human psychology, enhancing
your understanding of user behavior. iii.Intro to
Wireframing
Intro to Wireframing
Embark on your journey into wireframing by grasping the basics of sketching
and creating low-fidelity wireframes. Develop skills that lay the groundwork
for translating ideas into visual representations that form the basis of
effective design solutions. iv. Paper
Prototyping
Paper Prototyping
Learn the art of paper prototyping by replicating existing UIs from various
apps. Gain practical experience by presenting screens designed by fellow
Visual Design
students, fostering an understanding of how paper prototypes translate into v. Medium
Principles (7-10.5
meaningful user experiences. Fidelity in Figma
weeks)
Medium Fidelity in Figma
Elevate your design proficiency by creating medium-fidelity prototypes in
Figma. Explore the world of grids, styles, and plugins in Figma, and engage in vi. Prototyping
prototyping to bring your designs to life with a level of detail that resonates
with users.

Prototyping
Dive deep into prototyping by crafting interactive prototypes in Figma. vii.Usability
Convert previously drawn paper prototypes into medium-fidelity digital Testing
versions, gaining hands-on experience in seamlessly transitioning from
conceptualization to digital execution.

Usability Testing viii.Methods of

Explore the realm of usability testing, understanding its significance in Usability Testing
refining user experiences. Learn how to identify participants, conduct tests,
and create tasks that provide valuable insights into the usability and
Module Synopsis Topics

effectiveness of your designs.

Methods of Usability Testing

Uncover a variety of usability testing methods, including A/B testing, remote
usability testing, and gorilla testing. Dive into mobile-first design, responsive
design, and accessibility considerations that ensure a user-friendly
experience across devices.

Accessibility in Design
Delve into the world of accessibility design, adhering to AA and AAA W3 i. Accessibility in
guidelines. Embrace the principles of lean and agile UX as you explore Design
accessibility through examples, ensuring your designs are inclusive and cater
to users of diverse abilities.

Intro to Visual Design ii.Intro to Visual

Develop a solid foundation in visual design by exploring grids, spacing, design Design
principles, layouts, typography, iconography, and hierarchy. Learn how to
create compelling visual compositions that captivate users and elevate the
overall user experience.
iii. Design
Design Principles Principles
Master essential design principles such as visibility, mapping, consistency,
constraints, grids and spacing, layouts, hierarchy, and Gestalt principles. Gain
a deep understanding of how these principles shape intuitive, visually iv.Color Theory
appealing, and effective designs.

Color Theory
Immerse yourself in the world of color theory, understanding its
v.High Fidelity
psychological impact and significance in design. Dive into branding and
Design in Figma
moodboard generation, exploring how color choices and combinations
influence user perception and emotional engagement.
Design and
Interaction
High Fidelity Design in Figma
(Week 10.5 – Week
Elevate your design skills by crafting high-fidelity UIs in Figma. Translate your
11) vi.Interaction
medium-fidelity prototypes into polished designs, ensuring a seamless user
experience with attention to detail, aesthetics, and functional elements of Design
your digital interfaces.

Interaction Design
Explore the nuances of interaction design, including types of interactions and
micro-interactions. Create interactions and micro-interactions using Figma's
prototyping capabilities, infusing life into your designs and enhancing user
engagement and satisfaction.
vii.Design System
Design System
Develop a deep understanding of design systems and their components.
Explore Google's Material Design and Apple's iOS design components.
Discover the concept of spatial UI and create spatial UI components within
your designs using Figma's versatile tools.
Module Synopsis Topics

Portfolio and Resume Guidance

Receive guidance on crafting compelling case studies for your portfolio. i. Portfolio and
Learn the art of storytelling in your portfolio, create impactful case studies Resume
on platforms like Behance and Medium, and gain insights from sample case Guidance
studies that showcase effective design narratives.

Interview Preparation
ii. Interview
Portfolio and Career Equip yourself with the skills to ace user interviews. Explore commonly asked
Preparation
Path (Week 12-13) questions, strategies to tackle whiteboard challenges, and practical examples
and live practice that prepare you to confidently navigate through the
interview process.

Portfolio Review
Prepare for portfolio reviews by understanding the questions recruiters iii. Portfolio
might ask based on your portfolio. Gain insights into effective ways to Review
present and discuss your work, showcasing your design thinking,
problem-solving abilities, and overall design expertise.

The program will be delivered through a series of Live Lectures spanning for 13 weeks.

Training
Phase/Milestone Week(s) Day Session Type Duration Timings
Sessions

0 Tuesday Orientation Session 1 Hr 20:00 - 21:00 (Asia/Kolkata)

1 Monday & Tuesday Training Session 2 Hr 20:00 - 22:00 (Asia/Kolkata)

Foundations of
1
UI/UX 2 Wednesday & Thursday Training Session 2 Hrs 20:00 - 22:00 (Asia/Kolkata)

3 Friday Assessment & Assignment 2.5 hrs 20:00 - 22:30 (Asia/Kolkata)

4 Monday & Tuesday Training Session 2 Hr 20:00 - 22:00 (Asia/Kolkata)

User Research & 2
5 Wednesday & Thursday Review Session & Assignment 2 Hrs 20:00 - 22:00 (Asia/Kolkata)
Analysis
6 Friday Assignment & Evaluation 2.5 hrs 20:00 - 22:30 (Asia/Kolkata)

Training Session & In-Class

7 Monday & Tuesday 2 Hr 20:00 - 22:00 (Asia/Kolkata)
Assignment
User Research &
3 8 Wednesday & Thursday Training Session & Assessment 2 Hrs 20:00 - 22:00 (Asia/Kolkata)
Analysis
9 Friday Weekly Assessments 2.5 hrs 20:00 - 22:30 (Asia/Kolkata)

10 Monday & Tuesday Training Session & Assessment 2 Hr 20:00 - 22:00 (Asia/Kolkata)
Design Ideation
4 11 Wednesday & Thursday Assignment & Training Session 2 Hrs 20:00 - 22:00 (Asia/Kolkata)
& Process
12 Friday Training Session 2.5 hrs 20:00 - 22:30 (Asia/Kolkata)
 Training
Phase/Milestone Week(s) Day Session Type Duration Timings
Sessions

13 Monday & Tuesday Training Session 2 Hr 20:00 - 22:00 (Asia/Kolkata)

Design Ideation
5 14 Wednesday & Thursday Training Session 2 Hrs 20:00 - 22:00 (Asia/Kolkata)
& Process
15 Friday Training Session & Assessments 2.5 hrs 20:00 - 22:30 (Asia/Kolkata)

Training Session & Design

17 Monday & Tuesday 2 Hr 20:00 - 22:00 (Asia/Kolkata)
Challenge
Design Ideation
6 18 Wednesday & Thursday Training Session & Assignments 2 Hrs 20:00 - 22:00 (Asia/Kolkata)
& Process
19 Friday Training Session 2.5 hrs 20:00 - 22:30 (Asia/Kolkata)

20 Monday & Tuesday Training Session & Assignment 2 Hr 20:00 - 22:00 (Asia/Kolkata)
Visual Design
7 21 Wednesday & Thursday Training Session 2 Hrs 20:00 - 22:00 (Asia/Kolkata)
Principles
22 Friday Training Session 2.5 hrs 20:00 - 22:30 (Asia/Kolkata)

23 Monday & Tuesday Assignment Review 2 Hr 20:00 - 22:00 (Asia/Kolkata)

Visual Design
8 24 Wednesday & Thursday Training Session & Assignment 2 Hrs 20:00 - 22:00 (Asia/Kolkata)
Principles
25 Friday Training Session 2.5 hrs 20:00 - 22:30 (Asia/Kolkata)

26 Monday & Tuesday Training Session & Assignment 2 Hr 20:00 - 22:00 (Asia/Kolkata)
Visual Design
9 27 Wednesday & Thursday Training Session 2 Hrs 20:00 - 22:00 (Asia/Kolkata)
Principles
28 Friday Training Session & Assignment 2.5 hrs 20:00 - 22:30 (Asia/Kolkata)

26 Monday & Tuesday Training Session 2 Hr 20:00 - 22:00 (Asia/Kolkata)

Visual Design
Principles 10 27 Wednesday & Thursday Training Session & Assignment 2 Hrs 20:00 - 22:00 (Asia/Kolkata)

28 Friday Training Session 2.5 hrs 20:00 - 22:30 (Asia/Kolkata)

29 Monday & Tuesday Training Session & Hands-on 2 Hr 20:00 - 22:00 (Asia/Kolkata)
Design and
Interaction 30 Wednesday & Thursday Training Session & Assignment 2 Hrs 20:00 - 22:00 (Asia/Kolkata)
11
31 Friday Training Session 2.5 hrs 20:00 - 22:30 (Asia/Kolkata)

Capstone Guidance, Portfolio

32 Monday & Tuesday 2 Hr 20:00 - 22:00 (Asia/Kolkata)
Review & Assignment
Portfolio and
Career Path 33 Wednesday & Thursday Interview Preparation 2 Hrs 20:00 - 22:00 (Asia/Kolkata)
12
34 Friday Capstone Guidance 2.5 hrs 20:00 - 22:30 (Asia/Kolkata)
 Training
Phase/Milestone Week(s) Day Session Type Duration Timings
Sessions

35 Monday & Tuesday Portfolio Review 2 Hr 20:00 - 22:00 (Asia/Kolkata)

Portfolio and
13 36 Wednesday & Thursday Portfolio Review 2 Hrs 20:00 - 22:00 (Asia/Kolkata)
Career Path
37 Friday Capstone Guidance 2.5 hrs 20:00 - 22:30 (Asia/Kolkata)

A detailed calendar** for the Live Lecture series will be available on our learning experience platform - PRISM.

It is highly recommended that you attend all the sessions to attain the best out of this program.

**Calendar is subject to change as per the requirements; however, that will be communicated to the learners in advance.
 Program Assessment Policy
The UI UX Bootcamp comprises the following types of graded components (with their corresponding weights):

Table 2 – Program Assessment Components

Gradable Assessment Type Details Weightage Frequency
You will get assignments in your weekly learning
agenda. The assignments will cover topics
covered within the week and would map to the
Assignments 25% Weekly
content being covered in the week's learning
agenda. You are required to brainstorm on the
problem, produce and submit a solution.
Throughout the bootcamp, you will have
assessments where you are required to
Assessments 10% Across the program
brainstorm on the problem, produce and submit
a solution.
These are small, self-contained topic ending
Weekly Projects projects that allow learners to apply concepts 15% Every Module
learnt to a problem.
The program includes 2 group mock interviews
conducted by professionals to gauge a learner's
2 Mock Interviews
Group Mock Interviews abilities, communication skills, and overall 10%
(during the program)
persona. The outcome of these interactions
would be shared as feedback.
At the end of the program, the learner needs to
1 Capstone Project at
build a project while using the concepts taught
Capstone Project 40% the end of the
throughout the program and submit. This would
program
be graded by a professional evaluator.
 Live Sessions and Weekly Rigour
The program is divided into milestones and each milestone is spread over a couple of weeks. This spread can be seen in
your learner account on the PRISM learning experience platform. All sessions will be delivered in English and learners
must join the session only through their laptop using their registered email address. No change in the email address will
be allowed after the course starts.

Weekly Rigor
This program is presented purely in live instructor-led sessions which would be conducted every week. On PRISM, the
program is presented as a series of milestones, each of which is divided into weeks. You must focus on the current week
and ensure completion of the listed learning, practice and assessment tasks, in addition to attending the live sessions as
per the calendar, the details of which are listed below.

Live Sessions
Every week, live sessions would be conducted by expert instructors as per the schedule available in your PRISM account.

● Training Sessions: These sessions would cover critical knowledge, workflows, best practices and professional
guidance on weekly topics. They’re an important part of your program and are thus mandatory to attend. These
sessions would be of 1.5-2 hours as per the topic/milestone.

Any extra live sessions needed as per the requirement will usually be conducted at the end of the sessions and learners are
expected to attend and actively participate in these sessions.

The schedule for these live sessions will be communicated to you separately and would be available on PRISM as well.

In case you’re not able to attend a session due to prior commitments, a recording of the session will be provided to you
and uploaded on the PRISM platform! However, we highly recommend that you attend all the sessions live so that you
can ask your doubts on a real-time basis and understand more by participating with your peers and interacting with the
expert.
 Assessments, Assignments, and Projects
Assessments
Every week, you will get two assessments in your weekly learning agenda. The first assessment of the week will cover
topics covered within the first half of the week MCQs and quiz. In the second half of the week, a comprehensive quiz cum
test will be taken. Also, Hands-on assignment materials will be evaluated by the instructor to ensure that methodologies
and principles taught in class are utilized for the result for each assignment and topic.

Assignments and Topic-Level Projects

The program curriculum includes a number of assignments and micro-projects designed to give a practical experience to
learners. These are also added incrementally to the program, from time to time as we continually enhance the curriculum.
They are like micro-projects where you are given a problem statement, and resources to begin the exercise and along with
your peers, you are required to brainstorm on the problem, produce and submit a solution. All assignments/projects are
mandatory, in the same way as assessments, and are critical to program completion and the exit criteria.

The program includes primarily one type of assignment:

Design Pod assignments: These trainers divide the learners into groups and assign the assignment. The learners need to
collaboratively brainstorm and come up with a solution. The assignments will be directly related to the topic you would
have understood in the previous class/session.

Submission Deadlines
Assignments are to be submitted within the class and the trainer will provide an evaluation within the learning session. The
assignments are essential and the score is added towards your final count.

Scores & Attempts

Assignments and topic-level projects contribute towards your program end score and are also a measure of your ability to
implement your learnings in practical situations. Therefore, you are required to score >= 60% on every assignment/project.
Assignments/Projects are gradable hence the trainer will not mentor and guide you, but not provide support in formulating
a solution.

Program-end Capstone Project

Towards the end of the program, you are required to work on a UI-UX project which needs to be submitted as the
capstone. We will share ideas, outlines, and other documentation, for you to get started with the project. The trainer
would also be available for overall guidance over a series of pre-designated sessions. Details regarding the capstone project
would be shared toward the end of the program. Once submitted, the projects shall be evaluated within 2 - 3 weeks, and a
report would be shared with the learner.
 Exit Criteria

You will be eligible to earn a certificate of completion showing that you have successfully completed the program if and
only if you meet the Exit Criteria. This Certificate will be issued by upGrad-KnowledgeHut.

Following are the factors contributing to the Exit Criteria:

● >=70% Attendance in the Live Sessions:

a. This includes weekly live training sessions.

● >=60% in Projects and Assignments:

a. This includes each project at the end of each course as well as the Capstone Project.
b. The submission of assignments is mandatory.

● Mandatory submission of the Capstone Project and approval of the submission by the trainer.

● Portfolio to be submitted for evaluation on or before 30 days from the course completion date.

● 100% attendance in Career Activities:

a. Design Challenges Tutorials
b. Resume Building Sessions - to ensure your CV can standout.
c. Interview preparation sessions - Help you prepare for the interviews. Learners can look up for relevant job
opportunities on job postings available in the market.

NOTE: After successful completion of the course, you will be eligible for Internship Preparations & Opportunities only in
INDIA.
 Code of Conduct
As per the Code of Conduct, academic dishonesty and plagiarism, in any form, for any graded component
or evaluation is not acceptable.

Learners are not allowed to request or share solutions for any graded component of the program on any platform. Any
violation of this policy will result in zero score for that particular graded component. If a learner is found to violate this
policy for a second time, upGrad will decide on the necessary disciplinary action to be taken.

Further, any form of plagiarism and impersonation, including learners presenting others’ work as their own, sharing
solutions with each other, copying codes from public repositories, will not be accepted. Submissions by learners will be
subject to plagiarism checks to ensure compliance with this policy. Learners may also face random vivas by the
concerned experts to ensure that submissions have been created by the learner.

Please note that upGrad has the final authority to decide upon the disciplinary action to be taken in case of plagiarism
and impersonation.

Similarly, learner misbehavior on any online or offline forums will not be accepted. In case such misbehavior is noted,
the learner may have to face appropriate disciplinary action.

Students are expected to restrict the emails only to the escalation IDs shared in this student manual or
communicated separately while raising any query, concerns or grievance. Please refrain from sending any mass
mailers while sending emails to the upGrad team.

upGrad does not tolerate any form of bullying and/ or harassment including but not limited to sexual harassment. If we
are notified of any act of harassment committed by a learner towards co-learners or upGrad's representative, such
learner shall have to face strict consequences, which shall be taken at the sole discretion of upGrad.

upGrad reserves the right to take strict action against any student indulging in mass mailers.
 Peer-to-Peer Participation & Discussion Forum – Guidelines

The PRISM learning experience platform includes a section named 'Discussion' where learners can engage in
peer-to-peer discussions and support. This forum is meant for academic queries, discussing project ideas and other
program-related topics only where your peers can provide feedback and support.

We do not recommend this for active learning support as it is purely a peer-to-peer discussion feature. For active
learning support, please see the next section on 'Getting Support'.

For any non-academic doubts and/or technical issues with PRISM, please raise a support ticket or reach out to your
learning advisors as explained below.

Note: Currently the Peer-to-Peer Participation & Discussion Forum feature is being revamped, we will be sharing you
an update once the development is completed, you can reach out to your buddy if you need any other assistance.
 Getting Support
Learning and Academic Support
This program is presented in a blended learning model where you do not have to rely entirely on the live instructor
sessions for learning. Your program on the PRISM platform comes with hundreds of hours of self-learning content that we
have curated across multiple weeks. As explained in the section on the weekly rigor, you have to consume the learning
content every week on the platform, and practice hands-on exercises, before attending the weekly training and
problem-solving sessions.

1. On your PRISM dashboard, click on the Help button at the top right corner of your screen.

2. Select the type of support and type in your query.

3. You may also attach screenshots, code files, etc.

In an unlikely situation where you've not received support on time, please reach out to your upGrad Buddy for priority
support by writing to bootcamp-help@upgrad.com.
 Escalation Matrix

upGrad believes in adopting a transparent approach with all its learners, and in order to match our learners’ expectations in terms of
grievance redressal, we have created an Escalation Matrix. Based on the kind of queries we receive from our learners, we have
defined the levels of the Escalation Matrix. We request you to refer to the same in case you ever find the need to escalate an issue.

Type of Query Point of Contact TAT

Academic-related issues/queries -
1. Assessment / Assignment issues First Response within 24 - 48 Hrs
Raise a ticket through the learning
2. Doubts / Topic clarity (Working Hours)
platform PRISM. Click on “Help” and
3. Queries pertaining to the content on a session Working Hours: Mon - Fri (10 AM - 7
select the category “Academic Doubt”
page PM IST)
4. Capstone doubts
Non-academic queries -
1. Session Issues
2. program structure-related queries
3. Fees receipts/invoice Ticket through PRISM or write to First Response within 24 Hrs (Working
4. Deferral Requests or Batch Change bootcamp-help@upgrad.com & Hours)
5. Profile updation like the name change, contact lahari.r@upgrad.com Working Hours: Mon - Fri (10 AM - 7
number & email ID change etc.. PM IST)
6. Payment issues
7. Delivery Issues outside of PRISM activities like
capstone evaluation etc.

Schedule a planned interaction with

Connect with your upgrad buddy - Course /
Program-related queries
Refund related queries
Not satisfied with the resolution provided by your
upGrad buddy? Write to us with your ticket
details to:
Weekend Support - For training Issues, Login
issues, Non-Academic queries
your upGrad buddy. Select time slot
from the below calendar link to Working Hours: Mon - Fri (3 PM - 5 PM
schedule a 15-minute connect - Link IST)
First Response within 24 Hrs (Working
bootcamp-refunds@upgrad.com and Hours)
lahari.r@upgrad.com Working Hours: Mon - Fri (10 AM - 7
PM IST)
First Response 24 Hrs (Working Hours)
bootcamp-escalation@upgrad.com Working Hours: Mon - Fri (10 AM - 7
PM IST)
First Response within 24 Hrs (Working
Ticket through PRISM or write to Hours)
bootcamp-help@upgrad.com Working Hours: Sat-Sun ( 10 AM - 7 PM
IST)
Connect with your UpGrad Buddy over the Whatsapp for urgent issues: +91-9739388468

Incoming, whatsapp audio / video calls will NOT be encouraged, Always reach out through Whatsapp texts on Mon- Fri
between 5 PM - 8 PM IST Only.

Serial No Queries Do's Dont's

Always mention your email ID
Details needed before reaching Do not text or reach out from
1 and Batch start date while
out. unregistered numbers.
asking your query.

Do not call/message for academic

Drop a message on Whatsapp
queries or any queries which require
2 Session related / login issues. regarding your login and
some information/screenshots to resolve
sessions related issues.
the issue. Raise a ticket for the same.

Always reach out between Mon-

Do Not call/ message during non
3 Availability. Fri :- 5 PM- 8 PM (IST) by
working hours and public holidays.
dropping a text on whats app.
Please drop a message on whats
app with your registered email No incoming, whatsapp and video calls
4 Incoming/ Video calls.
and query and you will receive a will be encouraged.
response back.
Do not call in case you do not receive a
The TAT for any query raised will
5 TAT. reply immediately once the query is
be 1 hour from the query raised.
raised.