Cloud Solutions & Contact Center Systems

9200
800

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Call Center Number Business System Service Dialer Service Evaluation
9200&800 Chat
 About Us
Bevatel is a Saudi leading company specializing in providing cloud
call center solutions and consultations and developing the
companies' call center performance in Saudi Arabia and the Middle
East with professional integrated call center and customer service
systems and services.

Our Story
Bevatel was established as a promising Saudi company for advanced
call center solutions in 2016 to help many Saudi companies develop
their contact centers.

Bevatel started its story in Saudi Arabia and then in the Middle East
region and succeeded in providing integrated technical consultancy
to establish and develop contact centers for many institutions
and commercial activities until Bevatel occupied a distinctive
position
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Now, Bevatel is looking forward to global spreading. Bevatel is a

company licensed by the Saudi Communications and Information
Technology Commission (CITC).
And it has several branches in UAE, Bahrain, Egypt, India, and the
company's headquarters in Saudi Arabia, in Jeddah and Riyadh.
Our Mission
Provide establishments with professional services and
solutionsby creating professional contact centers provided with
the latest global techniques to develop customer service and
increase productivity.

Our Vision
To be the Saudi leading company in providing cloud call center
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Our vision and mission come from the Kingdom's ambitious

Vision 2030 towards greater success and prosperity
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 Bevatel Services & Solutions
Bevatel Solutions
Cloud Call Center
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concurrent calls with multiple more professional features and options
and run the call center cloudly &remotely.

Bevatel Call Center Features

- Integrated Cloud Contact Center

- Live Panel for Call Center Monitoring
- Call Center & Customer service Reports
- API Integration With CRM
- Call Recording & Export recordings
for 30 days.
- IVR & Auto Dialer Availability
- Waiting, Call Diverting & Voice Mail
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9200 and allows companies to connect their branches & receive
all calls with multiple features from Bevatel.

A caller pay for half of the calling costs, and the company pays for
another half.

Features 9200 8QL¼HG1XPEHU

- Connect all your company branches. 6K

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- Professional establishment 10

& impressive brand

- Landline Integration
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Toll Free Number 800
Toll Free Number 800 is an easy-to-remember number that enables
companies to connect all their branches through one number to
receive calls (free of charge for customers) and with multiple
features of Bevatel.

Toll Free Number 800 Features

- Connect all your company branches.

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- Professional establishment
& impressive brand
- Landline Integration
 Business chat

Bevatel Business Chat

- WhatsApp Business API
A professional business solution enables institutions and
businesses to communicate with customers via WhatsApp faster
and more professionally, with many advantages for sales, technical
support, and customer service.

WhatsApp Business Features

- Unlimited Users
- Using the companies’ landlines and mobile numbers
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9200 (for Saudi establishments)

- Unlimited ChatBot
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- Integration with systems like CRM, ERP, Etc.
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Whatever your customers' number and their preferred channels,
you can contact them automatically or live through the Bevatel
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Instagram, Messenger, Telegram, and Line.

Bevatel Business Chat Features

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- WhatsApp Business API activation
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- All the customer transactions
and chats in one platform
- Reports detailed and lively analytics.
- ChatBot Button on your website.
- Unlimited ChatBot
CRM Service
Bevatel CRM enables you to manage the customers’ interactions
and data, track and develop the marketing, customer service,
and technical support with more professional tools.

CRM Features
- Create databases for new & current customers
- Manage sales Opportunities & Operations.
- Manage & develop the marketing campaigns
- Improve customer service & Better
technical support
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- Manage stores & Track Suppliers & Customers
SMS Service
Bevatel SMS Service enables you to communicate with your customers,
whatever their number and wherever they are, with multiple features,
at the lowest costs and the highest quality.

SMS Service Features

- Update and remove wrong

& repeated contacts
- SMS Marketing campaigns
- Individual & Bulk SMS
- Send SMS with business name
- Schedule & Auto-send SMS
- User-Friendly Panel
- API Integration with CRM
Bevatel Services
IVR Service
Bevatel IVR service helps you solve your customer service
and busy line problems by interactive voice response to the callers'
inquiries with previously recorded messages.

IVR Features
- Unlimited Voice Messages
- Less Waiting Time
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 SOFTPHONE
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online via mobile or computer and for better communication
with customers from everywhere.

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- User-Friendly Panel & Fewer Requirements

- User Friendly with computer & mobile
- Conference Calls
- Make & Receive calls remotely
- Caller Identity Recognizing
- Waiting, Calls forwarding & Recording
- Manage, and organize business calls better
Call Evaluation
Bevatel professional Calls & Customer Service evaluation methods
help you evaluate customer service, technical support,
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Bevatel Call Evaluation Features

Calls evaluation & Lowest Costs

Multiple methods to evaluate calls

Recognize customers’ needs

& problems
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performance

Better customer experience

Auto Dialer

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Auto Dialer Usages & Features

Time-saving instead
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Distribute & Schedule Calls

Execute Marketing & Sales

Execute Survey
by auto dialer

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integration
Integrated Calls Log
Call Center Devices

Bevatel VOIP Devices are the latest high-quality products

to transfer voice over internet protocol with the same landlines
features and additional ones for better voice & communication.

VOIP Devices

IP Phones High-quality &RQIHUHQFH Gateway PBX

Headphones Rooms
 Why Bevatel?

Bevatel Call Center

ô ôô
& Customer service
systems can
Bevatel is a licensed be integrated
company by the Saudi Bevatel provides
API with systems.
communication the companies
& Information technology with training sessions

ôôô
commission. to master Bevatel
Systems & Services.

Bevatel provides
high-quality call
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center solutions and
calling, sending SMS,
services at the lowest
and monitoring
costs.
WhatsApp and e-mail.

All Bevatel systems

and services are
cloud and run with
an internet connection.
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Bevatel provides
Customer Service & Technical
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professional with Live panel & Reports
after-sales services
& technical support
during the subscription
period.
 Our
Values

Bevatel provides integrated solutions

Integrated
to create & develop high-performance
solutions
contact centers.

High-quality For customers’ permanent trust, Bevatel

& Permanent provides cloud services & solutions
Trust of the highest quality.

Regular For Better Communication

Development with Customers, Bevatel always develops
its solutions regularly.

Privacy Bevatel always seeks to protect

Protection customers’ privacy with powerful
& Security & fully secured servers.

Bevatel believes in team working

Team
to improve quality and provide
working professional services.
Our Clients

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Saudi Arabia

Riyadh
13522 Anas 3Ben
Al-Aqaria MalikMain
- Olaya RoadStreet
Al-Malqa,
- Riyadh Riyadh, Saudi Arabia.

jeddah
4044 Al-Batterjee Street The United Arab Emirates
- Al-Zahra District, jeddah

License No 1010456255
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Dubai, UAE.

(J\SW2ŔFH License No 1719684

28 Mossadak Street,
Dokki, Giza. %DKUDLQ2ŔFH
License No 110700000021683
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Manama, Bahrain.
License No 1 – 114839
920033333
www.bevatel.com
sales@bevatel.com