GEM 4.

0: MOVING TOWARDS
A UNIFIED PUBLIC PROCUREMENT SYSTEM
 ONTENTS
What is Government e Marketplace? 01

- Fast and Easy Procurement 02

- Simple And Secure Selling 03

Major Milestones and Achievements 04

Introducing a Unified Procurement System 06

- Technology Roadmap: 07

- All-Inclusive and Comprehensive 08

GeM V 4.0 09

- Market Enhancement Features 09

- Enhanced CMS 10

- Bidding and Rating Systems Revamp 11

- Transparency & VoC Initiative 12

- Features and Functionalities 13

Register Your Business 14

WHAT IS GOVERNMENT
E MARKETPLACE?

Government e-Marketplace (GeM) is

the National Public Procurement Portal
for providing procurement of goods
and services for Central and State
Government Organisations. It is an
online, end-to-end Marketplace for
open, efficient & transparent
procurement of goods and services. The
platform was launched on 9th August,
2016 and has transformed legacy
procurement systems through a
disruptive marketplace model and the
use of technology, analytics and
digitisation of processes. GeM has
enabled inclusiveness and reduced the
cost of doing business with the
Government.

01
 FAST AND EASY PROCUREMENT

Offers rich listing of products

and services across a number
of categories for easy browsing
and appreciation of the Provides transparency, price
marketplace match and order splitting

Makes available search,

compare, select and buy
facility
Ensures continuous,
transparent and robust
vendor rating system

No tenders required for

purchase up to INR 5 lakhs

Up-to-date user-friendly
dashboard for buying,
monitoring supplies and
payments
Quicker procurement cycle
and automated processes for
enforcement of compliance
and effective transmission of Provision of easy return policy
policy intent

02
SIMPLE AND SECURE SELLING

Direct access to all

Government departments
Dynamic pricing: Price
can be changed based on
market conditions

Reduced cost of doing

business
Seller friendly
dashboard for
monitoring supplies
and payments

No barrier to entry and no fees

for registration, brand approval
and product uploads
Faster and easier
payment gateways
for quick payment

Unique platform for

bids/reverse auction for
procurement of
products/services

03
 MAJOR MILESTONES AND
ACHIEVEMENTS
IMPROVED PROCESSES:

Better price discovery and

Enhanced Vendor
increased competition Increased transparency by
Assessment Policy for OEMs
during the Bidding Process making reasons for rejection
to undergo mandatory
by mandating minimum 3 visible to all Sellers
validation
sellers, including 2 OEMs

Ease of catalog upload by Fast and focused category Extended Offer Validity, Bid
suggesting categories for creation by analysis of Lifecycle and Delivery Period
Sellers to upload their tenders floated on for flexibility in procurement
products eProcurement portals lifecycle

Enhancements in RA module
Enabling wider seller
Integration with Banks/ for Auto-Refresh, Reverse
participation and
TReDS/ ERP Systems to Clock and Prepopulating last
diversifications of Sellers’
facilitate timely payments submitted prices for a speedy,
businesses through
and bill discounting accurate participation and
advanced bid search module
closure

Enabling sellers to choose

serviceability locations and
regions to ensure lower
rejection rates

04
 User Statistics Fast Category Creation

4,00,000
3,71,048
3,50,000 7000

3,00,000 6000

2,50,000 2,28,816 5000

2,00,000 4000 2,908

1,50,000 1,26,824 3000

1,15,116
1,00,000 90,209 2000

50,000 44,829 1000 3,221

35,467 37,752
1,954 5,243
0 0
Primary Buyers Secondary Sellers/ Service MSMEs Startups
Buyers Providers Total Categories Created

Status as on 11.05.2019 Status as on 11.05.2020 2016 to 2019 2019 to 2020

Tender Analysis from 2019 Onwards Market Statistics

Products 9,34,818 18,16,816

13,569

Service
Categories 75 118

Product
55,500 Categories 3,227 6,140

0% 20% 40% 60% 80% 100%

FY 2019-20 FY 2018-19 Status as on 11.05.2019 Status as on 11.05.2020

A Total of 69,069 tenders have been analysed from 11/05/2019 till date

Cumulative Order Value Cumulative Order Volume Cumulative Transaction Value

5,197.60 17,898
Value as on Volume as
22,049.5 2,24704
11/05/20 on 11/05/20 60,000
52,767
20,497.90 36,62,194
40,000
30,031
2,175.80 5,544
Value as on Volume as
10,221.602 84,120 20,000
11/05/19 on 11/05/19
12,593.00 16,82,127
0
0.00 10,000.00 20,000.00 Total
0.00 20,00,000 40,00,000

RA BID Direct Purchase RA BID Direct Purchase Status as on 11.05.2019 Status as on 11.05.2020

05
 INTRODUCING A UNIFIED
PROCUREMENT SYSTEM

Unified Public Procurement System for the country would provide a single user
flow for government buyers, consolidating all government procurement onto a
single platform leading to economies of scale, better price discovery and sharing of
best practices.

The following are the steps and processes in place to transition from
eProcurement portals to a UPS on GeM:

Central Government buyers GeM prompts buyers to

obtain a "GeM Availability publish a bid on GeM itself if
Report and Past Transaction the products or services that
Summary" to take informed a buyer is looking for is not
procurement decisions on the platform

The ID of GeM Availability After validation, a copy of the

Report is required to publish published tender will be
a bid on eProcurement returned to GeM for analysis
platforms other than GeM
(validated in real time)

This would thus ensure that the functionality of eProcurement portals are brought on to
GeM to provide a uniform experience for all buyers.

06
TECHNOLOGY ROADMAP:

Advanced Analytics,
Artificial Intelligence,
Machine Learning and
deep learning to improve
user experiences and
journeys on the portal

Seller Invitation NLP based Search

Module to invite sellers Engine for effective
to GeM and efficient search

TECHNOLOGY
ROADMAP

Lightweight Directory Hyper Ledger for

Access Protocol (LDAP) smart contracts and
integration with NIC to bulk procurement of
authenticate pharmaceuticals for
government buyers efficiency, traceability
and distributed trust

Crowd Sourcing of
Sellers for fast-tracking
category creation

07
 ALL-INCLUSIVE AND
COMPREHENSIVE
GeM aims to uplift marginalized and underprivileged sections of society and be part
of their growth story. GeM encourages MSMEs through special filters on the portal
for direct sales to Government organizations and is committed to efficient
transmission of policy intent under the Public Procurement Order. This ensures MII
sellers get the benefit of the PPP-MII order along with the benefit of the public
procurement policy for MSEs.

The following steps have been taken to onboard onboard MSMEs, Self Help Groups
(SHGs), weavers, artisans including those registered in Hunar Haat, Craftsmen and
TRIFED onto GeM.

Onboarding nearly 21 lakh 1,000 SHGs have been

Onboarding and weavers and 18 lakh registered and 500+
integrating 92 lakh craftsmen with the help of products have been
MSMEs registered in the the Office of Development uploaded in 5 exclusive
Udyog Aadhaar database Commissioners, Handicrafts SARAS product categories
on the platform in and Handlooms in through an integrated
consultation with the consultation with the system with the Ministry
Ministry of MSME Ministry of Textiles of Rural Development

Creation of special GeM is working to

TRIFED categories onboard the artisans of
(registered as an OEM) Hunar Haat to the
with over 5,000 products platform with the help of
uploaded across 48 Ministry of Minority
different categories Affairs

08
GeM V 4.0
Introducing GeM 4.0 – Moving towards a Unified Public Procurement System that is
smarter, better, unified, intelligent and more inclusive. GeM 4.0 represents one of the
largest uses of advanced technology in any government platform around the world.
We have created a technology roadmap that enhances each and every step of the
user experience on the portal – creating unified and seamless user journeys for
buyers and sellers.

275 processes completed, with 180+ processes in the pipeline

Integration with 18 Banks and 18 ERP systems

MARKET ENHANCEMENT
FEATURES

NLP based Search

Engine for effective
and efficient search

Revamped User Interface

Enhancements to
and User Experience (UI /
Start-Up Runway to
UX) design leading to an
on-board innovative
improved experience for
products
buyers and sellers

MARKET
OEM dashboards and
ENHANCEMENT
dedicated product FEATURES
Ease of catalogue upload
catalogues to ensure
by suggesting categories
quality by verifying
for Sellers to upload their
products, including an
products
automated handover of
dashboards

Ease of Payment Revamped brand and

through integration product approval process
with banks and ERPs to for more efficient and
ensure timely faster approvals
payments

09
 ENHANCED CMS

Allocated Catalogues for Faster and focused creation of Hyper Ledger for smart contracts,
OEMs to ensure quality by categories of products and auto PRC and bulk procurement of
verifying products uploaded services through tender pharmaceuticals through block
by sellers analysis chain technology

CATALOGUE IMPROVEMENTS System generated names of

products to prevent
uploading of products in
wrong categories

Dedicated Corner for CPSEs and Implementation of price Crowd Sourcing of

large buyers to display relevant bounds to ensure price Sellers for fast-tracking
information specific to their sanity in the marketplace category creation
procurement needs

Unique requirement based category creation by GeM (basis OEM eligibility, empanelment, certifications and
01
registrations)

Qualitative Requirement (QR) / Drawing Upload to capture specific requirements in a given category, as well as
02
across categories.

Special Terms and Conditions for categories (STCs) including requirements such as design, installation, commissioning
03
and scope of work

Allowing buyers to add specifications in certain categories by creating an instance of a category for a buyer for a
04
particular bid.

10
BIDDING AND RATING SYSTEMS REVAMP

Item wise, consignee wise

bidding for seamless
procurement, ease of access
and cost effectiveness

Revamping the rating system

to include a rating based
filtering of sellers
Implementation of a one-time
caution money deposit from
sellers for procurement in L1
up to INR 5 lakhs, to ensure
discipline and compliance

Revamping the bidding processes Vendor Assessment of OEMs

for L1 (between INR 25 K and INR 5 and Resellers through online
lakhs) and above ( >INR 5 lakhs) and QCI to ensure quality
making the entire bidding process
more transparent

Buyers to select Golden and non-textual Non Allowing sellers to make representations between
Golden Parameters to define the Bid Requirements bid publishing and technical evaluation

Recommending purchase requisition (soft bids) for Sellers to make representations against
purchase up to INR 5 lakhs. disqualifications (after 48hr interval post evaluation)

Allowing Buyer Specific ATCs (Additional Terms and Bunched bidding through item-wise, group-wise,
Conditions) during the bidding process schedule-wise evaluation functionality

11
 TRANSPARENCY & VoC INITIATIVE

Increased transparency
Revamped Incident Enabling Buyer Specific
by displaying information
Management (IM) Policy ATCs and anonymising
on quantity procured,
with AI chatbot/ virtual complaints, queries,
amount spent, terms and
assistant based customer suggestions and
conditions for major
support systems clarifications from sellers
procurements

Efficient Helpdesk with Steps taken to minimise

Voice of the Customer (VoC) unfair rejection of sellers
initiative and revamped (during technical
CRM systems evaluation)

An admin dashboard for detailed first level CRM intervention for tracking the grievances
information through their lifecycles

Dashboard for improved analytics and Chatbot/ Virtual Assistant to improve user
insight journeys on the platform

12
FEATURES AND FUNCTIONALITIES:

Integration with NLP based Search Revamped existing Ease of Payment

CPPP Engine services and Timely
Payments

GeM Availability
Report and Past
Allowing buyers to
Demand Staggered Transaction Summary
publish bids on
Aggregation Delivery for informed
GeM itself
procurement
decisions

Rating based filter Seller Incentives

One-time caution Price bounds to
system (non-monetary
money deposit ensure price sanity
incentives)

Price variation New service Revamped bidding Voice of the

clause offerings such as: system: Customer Initiative
(VoC)

Air Ticketing Purchase Requisition

Installation, Testing, (Soft Bids)
Commissioning, AMC/ Buyer Specific ATCs
CMC Enabling representation
Transportation by sellers
Insurance Bunched Bidding
Operation and
Maintenance
Facility Management

13
 REGISTER YOUR BUSINESS
Registering your business on the Government e Marketplace has never been easier.
Registration, brand approval and product approval is free of charge on GeM, with no
entry barriers.

Visit our website

gem.gov.in for
information on terms
and conditions

Sign up online
and register

Signing up is
quick and
easy

All you require is

essential government
documents (Income
Tax returns, Aadhaar
or PAN card)

14
 GeM Support Centre: 1800-102-3436, 1800-419-3436

Email: helpdesk-gem@gov.in

For more details on training, visit lms.gem.gov.in or mail us at

training.gem@gem.gov.in

@GeM_India @govGeM Government e Marketplace (GeM) Government e Marketplace (GeM)

www.gem.gov.in