Mastering Conflict Resolution Skills Part 2

Module 3: Emotional Intelligence in Conflict

Recognizing and managing emotions

Empathy in conflict resolution
Emotional triggers and self-awareness

Module 4: Conflict Resolution Models

Integrative and distributive negotiation

Collaborative problem-solving
Mediation and arbitration techniques

Module 5: Cultural Sensitivity in Conflict Resolution

Understanding cultural influences on conflict

Cross-cultural communication skills
Addressing diversity in conflict resolution