ICTNPL413 Student Assessment 1

ICT60220 - Advanced Diploma of Information Technology (Tel
Evaluate networking regulations and

legislation for the telecommunications industry
Assessment 1 – Project Portfolio

Student Assessment Agreement
Make sure you read through the assessments in your student assessment booklet before you fill out and
sign the agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit?    No

Yes
Do you understand the requirements of the assessments for this unit?    No

Yes
Do you agree to the way in which you are being assessed?    No

Yes
Do you have any specific needs that should be considered?    No

Yes
If so, explain these in the space below.
Do you understand your rights to reassessment?    No

Yes
Do you understand your right to appeal the decisions made in an    No

assessment? Yes
Student name Archna
Student ID number
Unit code and title
Student signature
Date
ICTNPL413 Evaluate networking regulations and legislation for the telecommunications industry Assessment 1 Version 1.0 Oct
2023
Valley International College RTO No: 41413 | CRICOS 03989C |
2023
Assessment Submission details
ICTNPL413 Evaluate networking regulations and legislation for the telecommunications

Unit code and Title industry
Assessment Type 4 Project Portfolio
Trainer/Assessor Name
Declaration:
1. This assessment is my own work.

2. I specified in my assessment any assistance I received in its preparation, and I referred to any sources
from which I used data, ideas, or words, either quoted directly or paraphrased.
3. This assessment was prepared by me specifically for this unit, as directed by my Trainer/ Assessor.
4. I acknowledge the requirement to keep a copy of the submitted assessment and provide it upon
request in the future.
I certify the above to be true. By signing this statement, I agree to the penalties that apply in the event of
any breach of academic conduct, including copying, cheating, and plagiarism.
Student ID Student name Signature Date of Submission
Gue26 Archna
2023
Assessment 2: ProjectPortfolio
Assessment Description The assessment consists of 3 sections.
Section 1: Research and plan to develop reports
Section 2: Assess research
Section 3: Produce reports
Assessment Outcomes By completing this assessment, you will demonstrate the knowledge
and skills in the following elements for the unit.
 Assess economic and political influences on networking
regulations and legislation
 Determine impact of networking regulations and legislation
Assessor will mark each question as S satisfactory or NS not

satisfactory.
S – This outcome indicates that the student has answered the
questions satisfactorily.
NS - This outcome indicates that the student has not answered the
questions satisfactorily and needs to redo the question to achieve a
satisfactory outcome.
When and where This assessment is a Project portfolio that will be completed in class
and at your own time.
What do I have to do? Assessment consists of three sections. Details of activities that needs
to be completed for each of the parts are detailed below. You need to
provide all evidences with the assessment submission.
Assessment Purpose Successful completion of this Project will contribute to the evidence
collected by your Trainer/Assessor to demonstrate that you possess
the required knowledge and skills for the unit.
Students will be asked questions about the project by the Assessor
during the different stages of the Project. Students must answer the
questions satisfactorily and this will form part of
Resources and Equipment To complete this assessment you will organise meetings, complete
templates, send emails and conduct research. You will need access to
student guide, computer/laptop with internet access and maybe zoom if
you plan to conduct online meetings.
Timeline This assessment will take approximately 4 – 4.5 hours to complete,
however this is only a guide.
This assessment is due to be submitted with all other assessments for
this unit on the due date as instructed by your Trainer/Assessor.
Submission Instruction Submit completed assessment via the LMS and ensure that you
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complete the assessment Proof of Submission sheet with your full
name, date (DD/MM/YYYY) and signature in the declaration section.
Remember to retain copies of your assessments for your own records.
Instruction for students 1. Preparation
Software to Design Network:- Cisco Packet Tracer
Prior to commencing the task, you are to meet with the client to
find out about their requirements in relation to the ICT network
architecture designs.
chat.png
If you are completing this in your RTO, the client will be your
assessor and you will meet with them.
If you are completing this based on your own organization, the

client may be an internal client or an external client who you
will need to meet with to find out requirements. You will need
to provide a video or audio recording of this meeting so that
your assessor can confirm your oral communication skills.
Remember that as you need to design two ICT network
architecture design so it’s possible that you may need to meet
with two different clients.
At the meeting, you will need to find out about:
the two networks for which the designs are required and current
issues, problems, and opportunities.
scope of the work to be conducted, including objectives.
specifications for the network
network traffic demands
budget available
other details including site access arrangements and timelines.
During the meeting, your assessor will be looking to see that
you can demonstrate oral communication skills including:
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Speaking clearly and concisely using relevant language.
Using observational and questioning techniques to confirm and
clarify and revise understanding as required information.
Using active listening techniques
You should ensure that all arrangements for access are
confirmed at the meeting by finding out the information you
need to.
2023
Introduction
The assessment tasks for ICTNPL413 Evaluate networking regulations and legislation for the
telecommunications industryare outlined in the assessment plan below. These tasks have been designed
to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow
the advice provided in the IT Works Student User Guide. The Student User Guide provides important
information for you relating to completing assessment successfully.
Assessment for this unit

ICTNPL413 Evaluate networking regulations and legislation for the telecommunications industry
describes the skills and knowledge required to evaluate the impact of deregulation, competition,
economic conditions, regulations and legislation on enterprise-specific policies and procedures and its
subsequent incorporation into the planning process.
For you to be assessed as competent, you must successfully complete one assessment task:
 Assessment Task 1: Project – You must work through a range of activities and complete a project
portfolio.
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Assessment Task 1: Project Portfolio
Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of
activities and completing and submitting a Project Portfolio.
You will need access to:
 a suitable place to complete activities that replicates a business environment including a meeting
space and computer and internet access
 your learning resources and other information for reference
 Project Portfolio template.
Ensure that you:
 review the advice to students regarding responding to written tasks in the IT Works Student User
Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the IT Works Student User Guide.Refer to the appendix for information on:
 where this task should be completed
 how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
2023
Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to produce:
 two comprehensive reports that evaluate the economic and political influences
on the networking industry in Australia and describe the impact of regulations
and legislation on the networking industry.
 two summary reports that evaluate the impact of legislation on planning

processes and accessibility to networks.
To do this, follow the process explained in the steps below. You will:
Review, analyse Share the

Plan and do
and evaluate the Develop reports reports with the
research
research stakeholders
Assume that you are a consultant to large telecommunications businesses in

Australia.
The Board of Directors for two different carriers/service providers has asked you to
advise them on the networking regulations and legislation for the
telecommunications industry, including their impact and factors influencing them.
You have been contracted by both businesses to develop:
Carrier/Service provider 1:
 one comprehensive report that evaluates the economic and political influences
on the networking industry in Australia and describes the impact of regulations
 one summary report that evaluates the impact of legislation on planning

Carrier/Service Provider 2:
 one comprehensive report that evaluates the economic and political influences
on the networking industry in Australia and describes the impact of regulations
 one summary report that evaluates the impact of legislation on planning

Choose any two carriers/service providers in Australia and complete page 4 of your
Project Portfolio before starting the assessment.
Complete Section 1 of your Project Portfolio. Steps 2 to 5 form part of Section 1.
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This section outlines the requirements and process for research and planning the report
content.
Section 1: Research and plan to develop reports
Complete the table to summarise legislative and regulatory requirements.
Keep your legislative and https://www.guanaitong.com/uploadfile/2018/1004/201810041538

regulatory knowledge up to date. 630113.pdf
Insert a link to an appropriate The provided link offers suitable guidelines for training and
Training and Development Policy development policies and procedures. This training facilitates the
and Procedure here. enhancement of professional skills, skill advancement, and
effective employee management within the organization.
What are the different ways
available to keep your legislative The following methods are accessible for maintaining current
and regulatory knowledge up to legislative and regulatory knowledge:
date?
1. Provision of training to staff members.
Which way suits you best?
2. Conducting interviews and meetings to ensure policy
alignment with the organization.
3. Mandatory training events monitoring and reporting should be
obligatory.
Offering training to staff members stands as the most effective
approach for the organization.
Identify the telecommunications Below are the available telecommunications options in Australia:
carriers and service providers in
1. Vodafone
Australia.
2. Telstra
List the carriers and service
providers in Australia. 3. TPG
4. Optus
Summarise legislation relevant to  Legislation relevant to the networking industry are:

the networking industry.
Computer Misuse Act of 1990:-
What are the legislative
The Computer Misuse Act (CMA) was developed in 1990 to
requirements?
regulate ways individuals might legitimately access data stored
What is the purpose of the on computers. It also made any unauthorised access to data and
legislation? the practise of making changes to stored information without the
How is the legislation owner's authorisation illegal.
implemented for large
2023
telecommunications businesses? The Communications Act of 2003:-
What are the rights of carriers and The act governs how people can access and utilise
service providers in installing telecommunications services, including as television, phone calls,
facilities in Australia? and, most critically, the internet.
What is the impact of legislation The Data Protection Act of 2018 Place an obligation on anyone
on planning processes and who associated with privacy data and files or in any other
accessibility to networks? structured filing system.
 Legislative requirements:-
How does the legislation address
data security and safety?
Legislative Requirements
Encryption Act To ensure that private

information is secure and
transmitted confidently.
Radio communication Act To regulating radio-frequency

1992 spectrum management and
licensing
Telecommunication Act 1997 To cover the licensing rights

and service provider.
 Purpose of network legislation:-

Legislation sets out broad legal and policy principles about a
topic. It describes requirements and can include punishments for
breaking the law. Regulations, rules, by-laws and some codes
(subsidiary legislation) define and control how an authority
operates to implement the law.
 The provision of telecommunication to premises in

Australia.
 Rules for carrier and service provider licensing.
 Consumers safeguard.
 Disclosure of personal information.
 Availability of the mobile spectrum allocation.
(Spectrum management is an important tool to optimize the use

of a finite public resource)
 Implementation of legislation for larger
Telecommunication business
legislation How it implemented
Telecommunication Act1997 It regulates the activities of

individuals in the
telecommunication industry
including carriers and carriage
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service provider
Encryption Act It encodes sensitive, personal

or confidential data in such a
way that it is only accessible
to authorized party.
Competition and consumer It is the legislative vehicle for

act 2010 competition law in Australia,
and seeks to promote
competition, fair trading as
well as providing protection
for consumers
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2023
Identify the regulators of the
networking industry.
Identify at least two.
Summarise the regulatory

requirements.
What are the implications of
government regulation and
deregulation on your chosen
carriers/service providers?
What are the licensing
requirements for your
carriers/service providers?
What method is used by the
Australian Competition and
Consumer Commission (ACCC)
to enforce competitive provisions
between service providers?
What are the policies and
procedures of the ACCC (at least
one)?
What are the planning obligations
of USO?
What are the policies and
procedures of the USO?
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Plan and summarise additional research required for your reports.
Research on: Information sources (include Research summary

both visual and textual
information)
Add links to information sources
here or attach the source to your
portfolio.
Australian economic
conditions
Describe the current
economic conditions in
Australia.
Economic factors that can

affect growth
List five factors that affect

economic growth.
Political influences on
public and commercial
enterprises that provide
services in networking
markets
BSBLDR511 Develop and use emotional intelligence|16

information)
portfolio.
Describe at least one

political influence on public
and commercial network
services.
Accessibility of networking
services to individuals and
organisations across
Australia
Describe the accessibility of
your carrier/service
providers.
Issues that contravene

relevant policies,
procedures, and legal
requirements
Identify issues associated
with your chosen
carriers/service providers
that contravenes relevant
policies, procedures, and
legal requirements (at least
ICTNPL413 Evaluate networking regulations and legislation for the telecommunications industry|17
information)
portfolio.
one).
If no issues exist, state

which issue may occur in
future.
Other research
If you require any further
research, summarise it
here.
Attach:
Information sources (if they need to be attached) ☐
2. Keep your legislative and regulatory knowledge up to date.
Use the internet to search for an appropriate Training and Development Policy and
Procedure that may apply to your consulting business. Based on the Policy and
Procedure you sourced, outline the different ways available to keep your legislative
and regulatory knowledge up to date. Choose the option that matches your
personal learning style and preferences best.
3. Identify and summarise legislation relevant to the networking industry.
Identify the telecommunications carriers and service providers in Australia and

summarise all legislation relevant to the networking industry. In your summary,
include:
 the purpose of each legislative requirement
 how the legislation is implemented for large telecommunications businesses
 the rights of carriers and service providers in installing facilities in Australia
 impact of legislation on planning processes and accessibility to networks
 how the legislation addresses data security and safety.
Legislation includes:
i
Legislation Link
Telecommunications Act https://www.legislation.gov.au/Details/C2019C00104

1997
Competition and https://www.legislation.gov.au/Details/C2021C00010

Consumer Act 2010
Broadcasting Services https://www.legislation.gov.au/Details/C2021C00389

Act 1992
Radiocommunications https://www.legislation.gov.au/Details/C2021C00277
Act 1992
Telecommunications https://www.legislation.gov.au/Details/C2020C00180
(Consumer Protection
and Service Standards)
Act 1999
Privacy Act 1988 https://www.legislation.gov.au/Details/C2021C00452
Telecommunications https://www.legislation.gov.au/Details/C2021C00440
(Interception and Access)
BSBLDR511 Develop and use emotional intelligence|19

Act 1979
National Broadband https://www.legislation.gov.au/Details/C2020C00171

Network Companies Act
2011
4. Identify and summarise regulatory requirements.
Identify the regulators of the networking industry and summarise their

requirements. Include:
 at least two regulators
 implications of government regulation and deregulation on the network

planning industry (your chosen carriers/service providers)
 licensing requirements
 method used by the Australian Competition and Consumer Commission

(ACCC) to enforce competitive provisions between service providers
 policy and procedures of the ACCC
 the planning obligations of Universal Service Obligation (USO)
 policies and procedures of the Universal Services Obligation (USO).
You may find the following compliance enforcement policy of ACCC helpful as you
i
answer this step:
https://www.accc.gov.au/about-us/australian-competition-consumer-commission/
compliance-enforcement-policy-priorities
Information about USO policies and procedures are summarised at:
https://accan.org.au/files/Tip%20Sheets/USO%20Tip%20sheet.pdf
Licensing requirements may include:
https://www.acma.gov.au/radiocommunications-licences
https://www.acma.gov.au/work-registered-cabler
https://www.acma.gov.au/register-carrier-licences-and-nominated-carrier-
declarations
5. Plan and do further research.
Plan any additional research (using both written and visual texts) required to
produce your reports and then do the research. Your research must include:
 a summary of the Australian economic conditions (at the time you are doing
the assessment)
 economic factors that can affect growth
 political influences on public and commercial enterprises that provide services

in networking markets
 the accessibility of networking services to individuals and organisations across

Australia (focused on your chosen carriers/service providers)
 issues associated with in particular your chosen carriers/service providers that

contravenes relevant policies, procedures and legal requirements.
You may use the template in the Project Portfolio to plan and summarise your
i
research.
The Australian Bureau of Standards (ABS) database provides information about the
Australian economy. You may use the following link to access the database to help
you answer this section:
https://www.abs.gov.au
Complete Section 2 of your Project Portfolio. Step 6 forms part of Section 2.

In this section, you will review, analyse, and evaluate the work you’ve done in Section 1 and
provide recommendations to address issues.
Section 2: Assess research
Complete the table to review and evaluate your research.
Record and present data

Attach evidence of how you used a
digital tool (such as Microsoft Excel)
to record and present data.
Explain how the economic conditions

of Australia will affect the growth and
planning of your chosen
Evaluate how the political influences
impact your chosen carriers/service
providers
Evaluate the accessibility of

networking services of your chosen
carriers/service providers to
individuals and organisations across
Australia
Provide recommendations on how to

address any issues (at least one)
6.
Attach:
Digital tool showing recorded and presented data ☐
7.
8. Assess the influence of economic conditions and political influences.
First, use an appropriate digital tool (such as Microsoft Excel) to record data from
your research. Also use appropriate functions (such as SUM or CHART) to code
and present the information.
Then:
 explain how the economic conditions of Australia (researched in step 5) will

affect the growth and planning of your chosen carriers/service providers
 evaluate the political influences (researched in step 5) impacting your chosen

 evaluate the accessibility of networking services of your chosen

carriers/service providers to individuals and organisations across Australia
 provide recommendations on how to address any issues (from your research

in step 5 and your assessment in this step).
Make sure you have answered all questions in Section 1 and 2.

Submit Section 1 and 2 to your assessor for approval. You must have your
assessor’s approval before you proceed to the next step.
Complete Section 3 of your Project Portfolio. Step 9 forms part of Section 3.

In this section, you will use the work you’ve done in Section 1 and 2 to develop reports for
your chosen carriers/service providers. You will also share the reports with the relevant
stakeholders.
Section 3: Produce reports
Summarise the features and functions of evaluation reports.
What is an evaluation report?
What is the function of an

evaluation report?
What are the features of an

evaluation report (at least
three)?
What is the difference between
a summary and comprehensive
report?
Use the templates to develop two comprehensive reports (approximately 3 - 4 pages) that evaluate
the economic and political influences on the networking industry in Australia and describe the
impact of regulations and legislation on the networking industry.
Write one report for each of your chosen carriers/service providers.
Use the work you’ve done in Section 1 and 2 in your report.
Comprehensive Evaluation Report for: [Carrier/Service provider 1]
Executive Summary:
Summarise the contents of the report in one or two paragraphs.
Introduction:
Why are you developing this report?
Legislation:
List the legislation governing the service providers and carrier.
Explain how the legislation is implemented.
Explain the importance of data security and safety.
Describe regulatory requirements.
Discuss rights and obligations of the carriers/service providers.
Australian economic conditions:

Describe the current economic conditions in Australia.
Which factors are contributing to the growth of the economy?
Explain how the economic conditions of Australia will affect the growth and planning of your chosen
carriers/service providers.
Include visual representation of information.
Political influences:
Summarise the political influences on the networking industry.
Evaluate how the political influences impact your chosen carriers/service providers.
Issues:
Describe issues faced by the carrier and/or issues they may face in the future.
Recommend ways to address the issues.
Conclusion:
What are the main outcomes of your research?
References:
Reference all your sources.
Comprehensive Evaluation Report for: [Carrier/Service provider 2]
Executive Summary:
Summarise the contents of the report in one or two paragraphs.
Introduction:
Legislation:
List the legislation governing the service providers and carrier.
Explain how the legislation is implemented.
Explain the importance of data security and safety.
Describe regulatory requirements.
Discuss rights and obligations of the carriers/service providers.
Australian economic conditions:
Describe the current economic conditions in Australia.
Which factors are contributing to the growth of the economy?
Explain how the economic conditions of Australia will affect the growth and planning of your chosen
carriers/service providers.
Include visual representation of information.
Political influences:
Summarise the political influences on the networking industry.
Evaluate how the political influences impact your chosen carriers/service providers.
Issues:
Describe issues faced by the carrier and/or issues they may face in the future.
Recommend ways to address the issues.
Conclusion:
What are the main outcomes of your research?
References:
Reference all your sources.
Use the templates to produce two summary reports outlining the impact of Australian federal
legislation on network service planning processes and accessibility
.
Summary Report for: [Carrier/Service provider 1]
Introduction:
Legislation and regulations:

Describe regulatory requirements, including USO and ACCC requirements.
Accessibility:
Describe the current accessibility of the carrier/service provider across Australia.
Evaluate the accessibility of networking services of your chosen carriers/service providers to
individuals and organisations across Australia.
Use visual representation of information.
Impact:
How do regulatory and legislative requirements impact accessibility?
What are the carrier’s rights when providing network accessibility?
Summary Report for: [Carrier/Service provider 2]
Introduction:
Legislation and regulations:

Describe regulatory requirements, including USO and ACCC requirements.
Accessibility:
Describe the current accessibility of the carrier/service provider across Australia.
Evaluate the accessibility of networking services of your chosen carriers/service providers to

individuals and organisations across Australia.
Use visual representation of information.
Impact:
How do regulatory and legislative requirements impact accessibility?
What are the carrier’s rights when providing network accessibility?
Draft an email to share your reports with each service provider/carrier here:
9. Determine functions and features of evaluation reports.
Outline the functions and features of producing comprehensive and summary

evaluation reports. Include details about the form and conventions appropriate for
such reports.
10. For each of your chosen carriers/service providers, develop a comprehensive report.
Use the template in the Project Portfolio to develop a comprehensive report that
evaluates the economic and political influences on the networking industry in
Australia and describes the impact of regulations and legislation on the networking
industry.
Keep your audience (the Board of Directors) in mind as you write the report. Use
i
clear and detailed formal business language and vocabulary specific to the
11. For each of your chosen carriers/service providers, produce a summary report.
Use the template in the Project Portfolio to produce a summary report outlining the
impact of Australian federal legislation on network service planning processes and
accessibility.
Keep your audience (the Board of Directors) in mind as you write the report. Adapt
i
the report to suit each individual carrier/service provider.
Use clear and detailed formal business language and vocabulary specific to the
12. Share the reports.
Draft an email to each carrier/service provider to share your reports with them and
highlight any issues that need to be addressed.
In your email, select and follow appropriate business communication protocols.

i
Appropriate business email etiquette includes:
 a clear, simple subject line
 use of a standard font
 addressing the recipient formally
 providing a call to action at the end of the email
 including a professional closing.
The text of the email should be in grammatically correct English, written in an

appropriate (polite, business-like) style.
You may assume that your reports attached to each email.
13. Submit your completed Project Portfolio.
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.

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ICT60220 - Advanced Diploma of Information Technology (Tel

Evaluate networking regulations and

Assessment 1 – Project Portfolio

Have you read the assessment requirements for this unit?    No

Do you understand the requirements of the assessments for this unit?    No

Do you agree to the way in which you are being assessed?    No

Do you have any specific needs that should be considered?    No

If so, explain these in the space below.

Do you understand your rights to reassessment?    No

Do you understand your right to appeal the decisions made in an    No

Student name Archna

Unit code and title

ICTNPL413 Evaluate networking regulations and legislation for the telecommunications

Assessment Type 4 Project Portfolio

1. This assessment is my own work.

Student ID Student name Signature Date of Submission

 Determine impact of networking regulations and legislation

Assessor will mark each question as S satisfactory or NS not

Instruction for students 1. Preparation

Software to Design Network:- Cisco Packet Tracer

If you are completing this based on your own organization, the

At the meeting, you will need to find out about:

Assessment for this unit

Information for students

 your learning resources and other information for reference

 Project Portfolio template.

Ensure that you:

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

 where this task should be completed

 how your assessment should be submitted.

1. Carefully read the following:

This project requires you to produce:

 two summary reports that evaluate the impact of legislation on planning

Review, analyse Share the

Assume that you are a consultant to large telecommunications businesses in

 one summary report that evaluates the impact of legislation on planning

 one summary report that evaluates the impact of legislation on planning

Complete Section 1 of your Project Portfolio. Steps 2 to 5 form part of Section 1.

Section 1: Research and plan to develop reports

Complete the table to summarise legislative and regulatory requirements.

Keep your legislative and https://www.guanaitong.com/uploadfile/2018/1004/201810041538

Summarise legislation relevant to  Legislation relevant to the networking industry are:

Encryption Act To ensure that private

Radio communication Act To regulating radio-frequency

Telecommunication Act 1997 To cover the licensing rights

 Purpose of network legislation:-

 The provision of telecommunication to premises in

 Rules for carrier and service provider licensing.

 Disclosure of personal information.

 Availability of the mobile spectrum allocation.

(Spectrum management is an important tool to optimize the use

legislation How it implemented

Telecommunication Act1997 It regulates the activities of

Encryption Act It encodes sensitive, personal

Competition and consumer It is the legislative vehicle for

Summarise the regulatory

Research on: Information sources (include Research summary

Economic factors that can

List five factors that affect

BSBLDR511 Develop and use emotional intelligence|16