Think you

can change
the world?
Join a team
that is
doing it.
We make sen5ational experiences.

• Engineering • Innovation
• Product • Design

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for more
details.
 Be a part of our energetic team and brainstorm your
ideas with many like-minded people!!

DigiValet is a tablet-based convergence platform that serve marquee luxury hotels, senior living & serviced
residences, cruise-liners and state of the art hospitals. The system enables guests to control their room,
access videos, order services and do an express checkout. The guest can do all this and many things more
from an iPad provided by the hotel.

DigiValet’s roster of global clients across geographies includes Armani Hotel & Residences, Bulgari Hotels,
Aman Hotel & Residences, Bumrungrad Hospital, Wynn, Auriens, The Oberoi and a few on-request private
residences.

With its Innovation centre in India, DigiValet has a presence across USA, UK, Saudi Arabia, UAE, China,
Singapore, Australia and other parts of the world.

Orlando | Boston | Santa Clara | London | Paris | Milan | Dubai |

Doha | Maldives | New Delhi | Mumbai | Singapore | Manila | Shanghai
 Job Description
Software Technical Support Engineer
• Position: Full time • Location: Indore

We are looking for a Software Technical Support Engineer to assist our clients with technical problems when using our
products and services. Support Engineer responsibilities include resolving client queries, recommending solutions and
guiding product users through features and functionalities.

What you'll do in this role: Required Skills:

• Interaction with client operations team for the
issues / change requests raised in the
product.
• Analyse and troubleshoot of live problems /
production issues as they reported by client.
• Proactive monitoring of live production sites
for any issues if they exist.
• Maintenance and upgrade of server software
versions.
• Working with client success team to prioritise
change requests and coordinate with
operations team.
Personality Attributes:
• Self-starter and confident.
• Complete log analysis on Linux Server and
debug the error/exceptions found in the servers.
• Apache, Tomcat, Nginx, Jenkins, Artifactory,
MariaDB software monitoring and maintenance.
• Server Health monitoring using enterprise tools
like Grafana, Prometheus, Nagios.
• Networking knowledge in - TCP/UDP, IP Routing,
Bonding, VLANs, Bridging, DHCP, DNS, FTP, SSH,
IP Routing Troubleshooting, Packet Loss/Jitter
• Basic Hands-on knowledge of Networking
Hardware - Switches, Routers, AP & Firewalls
• Working experience on databases like mysql,
mongo db to fetch data through SQL query.

• Team player with positive attitude and • Good knowledge/experience of ITIL Change
open mindedness for learning. Management.

• XML/JSON, Postman understanding will be an

added advantage.

• Provide Tier 3 production support and worked

with development and test teams to root-cause
and troubleshoot application issues.

• Excellent Communication, Interpersonal skills.

Imagine yourself working as Software Technical Support Engineer here

at DigiValet. The company promotes a friendly working environment
breaking the cliche office hierarchy system.

Orlando | Boston | Santa Clara | London | Paris | Milan | Dubai |

Doha | Maldives | New Delhi | Mumbai | Singapore | Manila | Shanghai
 What we offer?
• Interesting and challenging work in
mid-size and fast-growing company.

• Exciting projects involving cutting edge

technologies (Artificial Intelligence, IoT,
Voice Technology, Virtual Reality).

• Professional development opportunities.

• Modern and comfortable office facilities.

• Excellent benefits and compensation

package.

• The company is all about new

technologies. Don’t restrict yourself to
the ongoing developments other than
that you can come up with your new
ideas and will be appreciated.

work on Java, PHP, iOS Application

Development and Quality Testers,
empowering the DigiValet Application
whereas Project Engineers who are
responsible for catering the
implementation of DigiValet solution at
customer sites, globally.

Founded in 1994, DigiValet is a This technology driven organization is

multinational company whose R&D
center is based out in Indore,
Madhya Pradesh - India, leading its
product development and technology
innovation center holding operatios
across Singapore, Dubai, China, United
Kingdom, United States and Europe. We
are a domain specific organization
functional into Artificial Intelligence and
IoT services, enabling to realize the
potential of IoT solutions.
pioneer in legendary and internationally
patented DigiValet in-room Hotel
Automation Solutions. DigiValet
provides an innovative solution for
luxury hotels setting benchmarks in the
in-room experience of the guests
staying in these hotels.

The team comprises of 200+ technology

Excited?
champions which consists of resources Come join us.
like Product Developers, R&D, Projects
Deployment, Finance, Sales, Marketing Scan the
and various management functions. We QR code
offer exciting opportunities for Product for more
Developers who want to do innovative details.

Orlando | Boston | Santa Clara | London | Paris | Milan | Dubai |

Doha | Maldives | New Delhi | Mumbai | Singapore | Manila | Shanghai