London District

Edwiha MouhIbaIIeh House

63 York SIreeI
Lohdoh
W1H 1PS
1 0207 258 7014
F 020 7535 2081
www.sja.org.uk
A compahy limiIed by guarahIee.
RegisIered ih Ehglahd ho. 3866129
RegisIered o!!ice: SI Johh's GaIe
Clerkehwell Lohdoh EC1M 4DA.
RegisIered ChariIy ho. 1077265/1
A subsidiary o! Ihe Priory o! Ehglahd
ahd Ihe Order o! SI Johh.
VA1 ho. G8 564 5539 16
t is important to note the HSE require six learning hours a day for this course. To follow these strict
guidelines, it may not be possible for latecomers to attend the course.
f you require any assistance reaching our training centre, please telephone 020 7258 7060 for
assistance after 8:30am.
Morning and afternoon refreshments are available, however lunch is not provided.
A refrigerator and microwave is provided should you wish to bring a packed lunch.
For public transport information please refer to the enclosed map.
Recommended clothing
For convenience it is recommended that students wear casual clothing as our courses often involve
practical work.
Practical support
Please advise us in advance if you have any special requirements. Any information you provide us
with will be treated in confidence.
Personal property
St John Ambulance cannot be held responsible for any loss or damage to personal property while
attending the course.
Course materials
All relevant course materials will be supplied to you at the start of the course.
Duration: 3 Days Course Date(s): 25/10/2010, 26/10/2010, 27/10/2010
Course Code: FGAZD3 Course Title: First aid at work
Booking Ref: 3850958
Times: 09:00 to 17:00 Location: SJA Centre 60 Gloucester Road Croydon Surrey
CR0 2DA
JOINING INSTRUCTIONS
Course Information
We look forward to welcoming you onto your St John Ambulance training course, as detailed below:
Miss Sun-l Yoon
15 Bankside
South Croydon
CR2 7BL
E-YOON0002
01 October 2010 Date
Account code.
3850958 Booking reference
3 - Still not satisfied? You are invited to write to the Regional Director who will provide a full response
to your complaint in 10 working days.
2 - Not satisfied with your response? Send details of your complaint to the Regional Training Manager.
Details of their address or email can be obtained from the office in question. A response will be
provided within 20 working days.
Any comments and suggestions you have which might help us to improve our service can be sent
either directly to the person with whom you have been dealing, or by emailing
training@nhq.sja.org.uk.
Please note that this procedure relates to complaints about the services we provide and not about any
other department or section of St John Ambulance. If it is a matter outside of our control, we will do
our best to advise you how to pursue it.
1 - State your complaint by fax, letter, email or by telephone. The contact details are on this letter. A
response will be provided to you within 5 working days.
COMPLAINTS PROCESS:
f you have any queries relating to your booking, please call us on 0207 258 7014 or email
sales@london.sja.org.uk and we will be happy to assist you.
Thank you again for booking your training with St John Ambulance
3 stage complaint process
We take all complaints about the quality of our services seriously. We will provide a speedy response
and a full and fair investigation of your complaint, respecting your right to confidentiality.