AIATSL/WR//2018/ 012322

Air India Air Transport Services Limited

OFFER LETTER

November 2018

Dear Shaswat Kumar

Whit Reference to your application, we are pleased to hire your services

for the “ C.S.A (Customer Service Associate) "

TERMS AND CONDITIONS

1. automatically come to airport specified period

.Training will be k 10 days
Your joining date is 17 DEC 2018.
Come with offer letter, BCAS Fourm, joining letter
Medical certificate also.
For welfare benefits bring parents I’d proof.

“ INDIRA GANDHI INTERNATIONAL AIRPORT

(IGIA) TERMINAL 3 ’’ NEW DELHI
This fixed term employment shall not create any
rightof any nature whatsoever for future employment
or otherwise, with Air India Ltd.
2. You will be abide by the service rules and
regulations of the company which are in force or
which may come into force from time to time in
relation to conduct, discipline or aniny matter
relating to service conditions. The Management
3. municate nor divulge any information connected
with the business of the company including that
of its clients nor take any documents, photograph
or other official paraphernalia of the company &
its clients without the i consent of Management.
AIATSL/WR//2018/ 012322

Air India Air Transport Services Limited

4. You will be expected to work with high standard of

integrity initiative, efficiency and economy. During
the course of your contract, you shall not engage
yourself in any other regular part time services or
work without permission in writing from the
management.
5. During contract period you are eligible for eight
day leave per month or as per statutory provision
applicable in your work location. Your working
hours ‘10AM to 5PM’ and holidays entitlement
will be governed by Company Policy and as per the
requirement of the Client Company.
6. In case you remain absent or oversutayed
sanctioned leave for a continuous period of 8
days immediately after your joining on your own
accord. You will have no claims to re-instatement
and/or any compensation thereof. Also
management reserves the right to terminate your
services without any notice.
7. Your services can be terminated by either side by
giving, to the other party, 15 day (s) notice or
salary in lieu thereof, However, in case of
indiscipline, insubordination, non-performance,
dishonesty, negligence, submission of false
information or non submission of Testimonials or
Credentials, the Management shall be at liberty to
terminate, your services without notice and
payment in lieu thereof.
AIATSL/WR//2018/ 012322

Air India Air Transport Services Limited

8. The present contract of your employment shall be

for the period during which Air India’s contract
with its client remains in force (i.e. co-terminus
with contract between Air India & its client). In
case, contract of Air India with its client is
determined earlier than the fixed on any account
whatsoever, in that case the services of employee
will automatically come to an end. In case during
the subsistence of that said contract, the job
requirement of the client ceases, then also, services,
then also, services of an employee will
automatically come to an end.

9. You will be paid no salary in case you leave the

services of the company within 20 Days of your
joining on your own accord. However, if the
Management terminates your services, you will be
paid salary upto the date of your termination.
10. During the continuation of your employment your
employment you will be responsible for the safe
upkeep of all equipment and property belonging to
the company or its client that may be entrusted to
you to facilitate the performance of your duties.
11. In case, you incur any liability due to false personal
commitment then company will not take any
responsibility of same.

13. Please find below details of Emoluments.

AIATSL/WR//2018/ 012322

Air India Air Transport Services Limited

Details of Emoluments
Per Month Per Annum

Earnings Break Up :
Basic 21900 264000
HRA 1510 18120
Conveyance 1800 21600
Medical 661 7923
A.Gross Salary 25971 311652
B.Incentive/Bonus 2192 26406
Company Contribution:
PF Comp. Contri. 2065 24780
ESI Comp. Contri.@4.75% 1840 22080
Bonus 715 8580
PF Admin Exp. 147 1764
C.Company Contribution 4767 57204
Total(A+c) 38534 368856
Employee Deductions:
PF Emp Contri. 2065 24780
ESI Emp contri. @1.75% 672 8064
LWF Emp 40 480
D.Employee Deduction 2777 33324
In Hand Pre Tax 27563/- 34567/-
Total salary in hand:- 27563/-
Other Benefits:--
1. In addition to above you will be entitled to payment under Bonus & Gratuity Act,as per
statutory provisions.
2.You will also be entitled for medical Insurance of 2 Lakh and Accidental Insurance of 1 Lakh.
HR Department
AIATSL/WR//2018/ 012322

Air India Air Transport Services Limited

Job Description For CSA

Position Summary: The Customer Service Associate
(CSA) works in support of the store management
team to facilitate the completion of all store level
tasks and performs a variety of tasks related to
different areas of the store including food
preparation, cash register duties, customer service,
general housekeeping and other related functions.
The CSA ensures an exceptional customer experience
that supports our vision to become “fast casual to go
with world class convenience”.
Principal Duties:
Greet customers and provide an enjoyable
shopping experience for all customers. Respond
to customer requests in a timely manner. Utilize
the GREAT customer service model to ensure
customer engagement.
Support and follow all safety and security initiatives.
AIATSL/WR//2016/ 012322

Air India Air Transport Services Limited

AIATSL/WR//2016/ 012322

Air India Air Transport Services Limited

Keeping some pictures in front of you.

How CSA Staff Works.
AIATSL/WR//2016/ 012322

Air India Air Transport Services Limited