DOMIATEC
DIGITAL TRANSFORMATION ROADMAP
Agenda
Definitions
Next Action (1)
(10) Strategy
(2)
Quick wins Stages
(9) (3)
Transformation
Roadmap
Outcomes Approach
(8) (4)
HR Goals Catalog
(7) Organization (5)
Structure
(6)
2
Transformation Roadmap
RRoadmap is a structured approach
to analyze an organization’s business
environment for potentially
disruptive changes. The approach is
used as a management tool for
planning, forecasting and
administration. environment for
potentially disruptive changes. The
approach is used as a management
tool for planning, forecasting and
administration.
3
Transformation Story
Digital transformation is a process
and an outcome. It is a revolutionary
change but also an evolutionary
phenomenon. In addition to
digitization, the transition to
business with technology at its
center also entails a shift in the
culture and mindset of an
organization.
4
Transformation Hints
Speed of change is the driving force, leading change competently
is the only answer
5
Transformation Strategy
Allocate Required
Define the vision Communicate Resources and
Define Time Specify Best Management Form the Right
and Goals you Transformation form
Frame Practice Scope Commitment Culture
want Vision Transformation
Governance
6
Eight Stages of Transformation
Anchoring new
approaches in the
culture
•Using increased
Creating the guiding Generating short- credibility to
coalition Communicating the term wins change all systems,
•Creating a vision to change vision •Getting rid of structures, and •Create continuous
•Examining the help the change obstacles policies that don’t performance
Market, revenue effort fit together or don’t through customer,
•Changing System or
history and fit transformation revenue and
•Developing specific structure that
competitive •Putting together a •Planning for visible vision productive
and clear strategies undermine the
realities group with enough •Using every tool improvements in •Hiring, promoting, operation model
for achieving that change vision
•Identifying and power to lead the vision possible to performance, or and developing
•Encourage •Developing means
discussing crises, change communicate the “wins” people who can
innovative and to ensure
potential crisis, or •Get the group to new vision and •Creating those wins implement the leadership
nontraditional ideas
major opportunities work together like a strategies •Visibly recognizing change vision development and
Developing a vision Empowering
team •Having the guiding and rewarding •Reinvigorating the succession
and strategy Innovation &
Establish a sense of coalition role people who made process with new •Articulate the
urgency model, the Change by creating the wins possible projects connections
behavior expected change culture between new
of employees Consolidating gains
behaviors of
and producing changes and
more change organization
success (in terms of
revenue growth,
healthy culture and
customer
satisfaction)
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The Agile Approach
Strategy and Planning Execution and Control
Focus on Each Unit to
Start with Measures the Results
Divided Change to Big Identify challenges,
Significant Change of from Changes and re-
integrated unites Values, KPI’s and impact
your Choice iterate for improvement
from change
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Transformation Catalog
Layers Sub-layers One Month Time
Initial Situation Short Term Mid-Term Long-Term when
Unit/Department
Enterprise Domain why
Integration
Value Proposition
Profit Formula
Business Model
Key Resources
Key Processes
ERP What
CRM
Contact Center
Technology RPA
Other Systems
IOT
AI
Content
Best practice Structure
How
Workflow
Layer1
Role
Frequent
Layer2
Governance Role
Frequent
Layer3
Role
Frequent
As-Is State
Current Situation New Transformation Status
To-Be State 9
Transformed Organization
Customer Supply
Services Innovation
Experience Chain
Transformation waves
Best Practice
Governance
10
HR Transformation Guidelines
HR
Internal External
Services
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HR Main Goals Healthy
Culture
Competitive Unbiased
Resources Recruitment
Connect
Employees
with
Business
Adaptive Continuous
Learning Succession
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Closing Thoughts for HR
Digital transformation aims to create an agile organization that is
ready to change from Business, Operation and Technology Dimension
13
Transformation Outcome
1. DOMIATEC Digital Platform (covering all domains)
2. Digital Service Catalog to deliver dynamics services and solution to customers
3. Digital customer channels to communicate directly with customers
4. Creating Healthy culture to connect Employees with business.
5. Building Organization intelligence data model & Dashboards
6. Building accumulate organization knowledge base
14
Transformation quick wins
1. HR System (Payroll, Attendance, Talent acquisition and performance)
2. Product life cycle (for Ideas)
3. Employees Intranet
4. Customer Relation Management & Customer Portals
5. IT & Facilities Service Desks
6. Printing Services
15
Transformation next actions
1. Forming Transformation Governance (coalition team)
2. Hiring competent change manager
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