Ronald D.

Martel SUMMARY Results-driven leader with the ability to analyze, prioritize and utilize resour ces to consistently exceed objectives. Accomplished manager who has re-designed processes and implemented new procedures to achieve department goals. Significa nt knowledge and experience in back-office operations. Performance Measurement / Management Research Expert Customer Service Oriented Operational Planning Big Picture Perspective General Ledger Reconciliation Detailed Team Player PROFESSIONAL EXPERIENCE JPMORGAN CHASE (formerly Washington Mutual Bank), Stockton, CA May 1989 - Nov. 2 009 May 1989 Nov 2009 FC Reconciliation/Accounting Supervisor Aug, 1995 - Nov. 2009 Responsible for supervising the daily functions and processes of the back office bank operations team with staff levels as high as 45 employees. Operational fu nctions varied over the years from routine to highly complex and included: offic ial checks and money orders, travelers checks, treasury tax and loan payments, u nclaimed property, general ledger reconciliations and research, correspondent ba nk reconciliation, missing check research and reconstruction, teller cash and ch eck differences, and customer research. * Created and maintained a highly effective team through training, consistent co aching and regular feedback. Met with each team member weekly to discuss produc tivity performance and quality level to ensure employees had what they needed to meet monthly goals. Team achieved an average monthly productivity score of 120 % and an average quality score of 99%. Team was consistently 20% more productiv e than the baseline productivity levels. * Provided reconciliation support to more than 2,400 branches and 150 back offic e departments. Distributed reports each week to inform each branch of the progr ess of their work and also to alert them of potential fraud. Communicated regul arly with branch operations analysts to ensure branches were taking appropriate action to remedy issues. * Participated in many process improvement initiatives which resulted in a 25% s taff savings. These initiatives included reconciliation re-design, training sta ff to use research tools more effectively as well as continued process reviews t o ensure non-value added tasks were eliminated. These initiatives increased emp loyee productivity while reducing potential errors. * Collaborated with banks vendor to convert to a check image platform. Trained staff and other areas of the bank on efficient use of the check imaging system. * Led the back office team to successfully convert the Washington Mutual branche s to the JPMorgan Chase platform after the acquisition. Ensured all pre-convers ion work was completed accurately and timely prior to final hand-off which resul ted in zero backlog transferred. FC Reconciliation Accounting Clerk May 1989 - Aug, 1995 * Responsible for balancing 60 general ledger accounts * Prepare and post general ledger entries * Research and clear outstanding items

* Prepare month end reports Education Delta College - A.A. in Accounting Lodi High School Regional Occupational Training - Bank Teller Training