BUSINESS & TECHNICAL ANALYSIS Versatile technology leader with advanced technical skills and an analytical app roach

to improving systems and enhancing performance. Strategic thinker and skil led project leader adept at managing multiple priorities and bridging issues bet ween stakeholders to drive progress on common goals. Strong technical background includes the development / improvement of information and network systems and t he protection of key business data. AREAS OF EXPERTISE: * Project Planning & Execution * Business Process Analysis / Redesign * Technology Research * Communication & Presentation * Troubleshooting / Problem Resolution * Systems Security / Disaster Recovery TECHNICAL PROFICIENCIES Platforms: Windows 7 / 2003 / XP / Vista, Exchange 2003, 2007 Software: MS Office Suite (Word, Excel, PowerPoint, Outlook), Adobe Suite, Activ e Directory, FrontPage, MS CMS / CRM, Macromedia, HTML, Terminal Server, Backup Exec 9.1, Symantec Corporate Antivirus, Anti-Spam System, Windows Software Updat e Service, Symantec Mail Security for Exchange, Veritas, Ghost Imaging Networking: Windows 2000 / 2003, TCP / IP, DHCP, DNS, SMTP, FTP Hardware: Dell laptops, servers, switches; Cisco router; Sonicwall; Linksys wire less router PROFESSIONAL EXPERIENCE UNIVERSITY RESEARCH CO., LLC, Bethesda, MD 11/2008 - Present A professional services firm dedicated to helping clients use scientific methods and research findings to improve program management and outcomes and achieve or ganizational and behavioral change. IT Support Specialist Perform troubleshooting, maintenance, repair, and installation of computer equip ment. Assemble and install new computer and network equipment. Assist in prevent ative maintenance and IT documentation. Contribute to corporate business develop ment activities and related projects. Key Contributions: * Research and written email guidelines for corporate-wide use. * Develop Network guidelines for Field Offices. * Train staff on use of Cisco VoIP phones and MeetingPlace conference calling. * Develop baseline computer hardware and software configuration. * Develop one-page instructions for various IT tasks for staff. INTERNATIONAL LIFE SCIENCES INSTITUTE, Washington, DC 5/2004 - 5/2008 A global foundation, ILSI promotes public health interests through symposia and information sharing among scientists in the field. The 14-server in-house networ k serves 60 users for data communications, email and shared file resources and a lso hosts the organization's web and SharePoint servers. Network Administrator Maintained and supported the local area network, email system, other business cr itical systems and end user applications, ensuring 24/7 operation and performanc e. Researched and analyzed business solutions, determining the optimal course of action to address problems and goals. Mapped processes, determined functional r equirements, and proposed / implemented solutions. Worked across groups and func tions to ensure that the needs of various departments and users were met. Manage d performance optimization and security for the Active Directory network and pro vided advanced user support. Worked daily across organizational levels, from adm

inistrative to executive, to resolve issues. Set policies and procedures for LAN usage and email management (including attachment limits and archiving). Managed the company website, including international branches. Implemented a best pract ices / continuous improvement focus to maximize security and performance of key business systems. Assisted the IT Director with hardware / software recommendati ons and costing to support budget planning. Key Contributions: * Researched vendors providing SharePoint, Spam and IT consulting services, sele cting appropriate resources to implement new applications and services. * Installed and configured GFI MailEssentials and Postini Anti-Spam systems, red ucing the incidence of spam by 95%. * Configured various smartphones, including Palm Treo and Windows Mobile, to all ow reception of corporate email using Active Sync. * Managed and locked down Terminal Server to ensure secure remote access. * Oversaw Disaster Recovery planning, including the implementation and managemen t of UPS backup battery power. FORTIS FUND SERVICES, Nassau, Bahamas 12/1999 - 7/2001 Fortis provided fund administration and services to its sister company the priva te bank Mees Pierson Bahamas. The four-server system had about 70 users. Systems Administrator Managed and supported a 70-workstation multi-platform environment running Window s NT / Novell 4.1. Additional responsibilities included network printers and sca nners. Performed essential overall systems administration duties and provided tr oubleshooting / help desk support for IT issues. Engaged in extensive troublesho oting, repair, upgrades, enhancements, and installations. Key Contributions: * Established backup procedures to secure critical customer and company data. * Managed Fax Server project that included installation of a fractured T1 line. * Researched, implemented and managed a software-based fax system that saved $5, 000 in the first month of operation. * Moved file shares from old file server to new file server keeping security per missions intact. THE AMOURY COMPANY, NASSAU, BAHAMAS 9/1997 - 12/1999 Consulting firm providing IT technical support throughout Nassau and The Bahamas ; sole reseller of IBM hardware including workstations, laptops and servers and Xerox printers/copiers. IT Technical Consultant Managed LAN installation projects for a major bank, law firms, Bahamas Securitie s Stock Exchange Commission, and headquarters of major wholesale distributors. I nstalled Ethernet (CAT 5) cabling for various organizations including banks and smaller companies. Set up PC Lab at a critical moment for MCSE classes to remain on schedule. Managed Ethernet cabling project and connected two locations via f iber optic for Peter Nygard at Nygard Cay. EDUCATIONAL BACKGROUND Master of Science in Information Systems (2004 / GPA 3.8) JOHNS HOPKINS UNIVERSITY, Baltimore, MD Capstone Project: Member of a four-person project team tasked with developing an operational website for a small marketing company. Performed project scope defi nition based on user needs, understanding of business requirements and SWOT anal ysis; developed weekly status reports and a system proposal document. Developed functional requirements, Access database, marketing plan, user documentation, un it and acceptance test cases, and website prototyping designs based on RAD metho dology and feasibility for web hosting sites. (http://www.nmmarcom.com).

Bachelor of Science Computer Information Systems / Business Management (1997) UNIVERSITY OF SOUTH ALABAMA, Mobile, AL