1. How would you handle a situation where customers are complaining about waiting too long?

I’d apologize for the inconvenience and ensure them that we’re doing our best to accommodate them. Offering a
comfortable waiting spot or suggesting they browse the menu in the meantime might ease their wait.

2. How would you manage multiple reservations, especially during peak hours?

I’d prioritize reservations based on their scheduled time, ensuring we have a system in place to keep track. Clear
communication with the waiting staff is crucial to ensure smooth operations.

3. How familiar are you with the restaurant’s seating layout and accommodating large groups?

I always make it a point to familiarize myself with the seating layout and the capacity of each section. For large
groups, I would coordinate with the floor manager to ensure we have a comfortable space ready.

4. How do you handle difficult customers?

When handling difficult customers, I always try to remain calm and professional. I focus on listening to their concerns
and finding a solution that works for both parties. If necessary, I will involve a manager or supervisor to help mediate
the situation.
5. What would you do if a customer asked for an item that was not in stock?

If a customer asked for an item that was not in stock, I would apologize for the inconvenience and then offer them
an alternative. If there is no alternative, I would offer the customer a discount or store credit for their next purchase.

6. What do you believe is the most important part of a hostess job?

I believe that the most important part of a hostess's job is to provide customers with an enjoyable experience. This
involves being friendly, accommodating, and attentive to the customer’s needs. It is also important to be organized
and stay on top of tasks to ensure that everything runs smoothly.

7. How would you manage multiple tasks at once?

I can manage multiple tasks at once by prioritizing the most important tasks first and delegating smaller tasks to
others when necessary. I also stay organized by creating a list of tasks and breaking them down into smaller goals.
This allows me to focus on one task at a time, while still meeting all of my deadlines.

8. How would you describe your customer service skills?

I pride myself on my strong customer service skills. I am approachable, attentive, and always strive to ensure that
guests feel welcomed and valued. I believe in listening to customers’ needs and going above and beyond to ensure a
pleasant dining experience.

9. Do you work well under pressure and/or in fast-paced environments?

Yes, I thrive in fast-paced environments. I can efficiently manage multiple tasks, such as seating guests, answering
phones, and managing the waitlist, even under pressure. I stay organized and keep a positive attitude, which helps
maintain a smooth flow during busy periods

10. Do you think you would be able to handle other roles such as relating and/or serving?

Absolutely, I am always eager to learn and take on new challenges. I have some experience serving, and I’m willing
to help out in other areas as needed. I believe being versatile not only helps the team but also enriches my
professional skills.
 11. What are your strengths and weaknesses?
My strengths are my ability to multitask and my ability to work well under pressure. My weaknesses are that I can be
a bit of a perfectionist and I have a hard time delegating tasks.

12. What are some examples of going above and beyond for a customer?
I would offer to take the customer's coat or bag and escort them to their table. I would also make sure that they
were comfortable and had everything they needed before I left them.

To me, hospitality is the ability to create an excellent customer service experience by treating guests in a friendly and
empathetic manner. I greet every customer with a smile and try to make small talk whenever possible. I also try to
take notice of small details to try to solve problems proactively. For example, I might try and grab an extra seat if I
notice their party needs one while waiting for a table. By making these personal connections, I hope to provide them
a memorable experience that makes them want to return.

As a hostess, I understand that I hold a crucial position within the restaurant. As the first person customers meet, I
must create a welcoming environment that sets the rest of their visit up for success. I enjoy taking the time to get to
know customers and satisfy their needs to ensure they have a great time.

I'm Su Wai Hlaing, an experienced hostess with a passion for creating memorable dining experiences. With over
three years in the hospitality industry, I've mastered the art of welcoming guests warmly, managing reservations
efficiently, and ensuring impeccable service standards. My background includes roles in luxury hotels in Myanmar
and bustling restaurant in Dubai, where I've honed my skills in guest relations, dining room management, and
handling diverse customer needs and collaborating closely with the service team to maintain high standards of
service. I'm passionate about creating a welcoming atmosphere and contributing to the overall satisfaction of every
guest who walks through our door.

Can you describe your experience with managing reservations and seating arrangements?

Short Answer: "In my previous roles, I've been responsible for handling reservations through systems like
Sevenroom. I ensure accurate seating assignments, manage waiting lists during peak times, and update
guests on wait times to manage expectations effectively."

2. How do you handle guest inquiries and complaints?

Short Answer: "I approach guest inquiries with empathy and professionalism, aiming to resolve issues
promptly. I collaborate with the service team and management to ensure guests leave satisfied with their
dining experience."

3. How do you prioritize tasks during busy shifts?

Short Answer: "During busy shifts, I prioritize greeting and seating guests efficiently while managing
reservations and coordinating with the service team. Clear communication and staying organized are crucial
to maintaining smooth operations."

4. How do you ensure a welcoming atmosphere for guests upon arrival?

Short Answer: "I greet guests warmly, provide accurate wait time estimates, and ensure they feel valued
from the moment they arrive. Clear communication and a friendly demeanor are key to creating a positive
first impression."

5. Can you give an example of a time you upsold menu items or promoted restaurant specials?
Short Answer: "I actively promote specials and upsell menu items by highlighting their unique features and
benefits to guests. For instance, recommending chef specials or popular dishes has helped enhance guest
experience and increase revenue."

6. How do you handle high-stress situations or unexpected challenges?

Short Answer: "I remain calm under pressure, prioritize tasks effectively, and communicate with the team to
address challenges swiftly. Flexibility and problem-solving skills are essential in maintaining service
excellence during busy periods."

7. What strategies do you use to ensure guest satisfaction throughout their dining experience?

Short Answer: "I regularly check in with guests to ensure their needs are met, anticipate potential issues, and
address any concerns promptly. Building rapport with guests and personalizing their experience helps create
memorable moments and enhances overall satisfaction."

8. How do you contribute to teamwork in a restaurant setting?

Short Answer: "I collaborate closely with servers, kitchen staff, and management to ensure seamless service.
I communicate effectively, assist team members as needed, and contribute to a positive work environment
focused on delivering exceptional guest experiences."

Alabbar Enterprises, an entity with lifestyle and retail endeavors and a passion for distinction - moments -
growth Guided by our values & positivity, we bring prevailing international & homegrown brands,
delivering the highest levels of retail excellence and experiences to our guests.

ANOTHER, is a F&B entity falling under Alabbar Enterprises group. An entrepreneurial journey to discover,
create and deliver another dream - experience - story Driven with determination and curiosity, the entity
represents a passion for the ever evolving f&b industry, where the experience for the community is the
eternal heartbeat. Our purpose is to present unique experiences, fueled with curated food & creative
ambiances to bring people together, form memories and shape the culinary space with innovation and
originality.