Administrative procedures arrangements; and communicating with

- are set or system of rules that govern the customers, management, suppliers, and staff.
procedures for managing an organization. An Office Coordinator, or Administrative
- These procedures are meant to establish Coordinator
efficiency, consistency, responsibility, and - is responsible for managing office
accountability. communications and facilitating key tasks and
- It’s important because they provide an procedures.
objective set of rules by which an organization is - Their duties include maintaining a master
governed. They also help establish the schedule of all meetings and commitments,
legitimacy of management action by ensuring placing orders for office supplies when needed
the application of management rules and and directing both incoming and outgoing calls,
decisions is done in an objective, fair, and emails, faxes, and letters.
consistent manner. Office Coordinators
Office Manager - perform several administrative support and
- is a profession related to office supervisory customer service tasks to ensure efficient
positions. operation of their office environment.
- they develop reports; they also provide input Office Coordinators
to management on the development of policies -usually work at the front desk of an office
and procedures. where they can oversee general activities.
- it has the responsibility of ensuring that an - They interact with guests and visitors,
organization’s office duties are completed providing them with the information they need
efficiently and effectively, while also supervising to connect them to the employee they’re
other staff members. looking for.
An Office Manager, or Business Manager An Office Assistant, or Administrative
- is responsible for overseeing the daily Assistant, - is responsible for performing a
operations of an office and its various range of clerical and administrative tasks to
departments. support daily operations in an office setting.
- Their duties include communicating with Office Assistant
department heads, relaying important - is responsible for keeping the office supplied
information or policy changes from upper and organized.
management and implementing incentives to - This involves lots of small duties, like typing
enhance employee productivity. and taking notes during meetings, but their
Office Manager duties and responsibilities overall responsibilities are essential.
Office Managers Job Summary: To oversee the function of the
- may be the first point of contact for internal office, providing continuous support to the staff
and external parties for your office, which may and administration. General duties include, but
impact some customer service and not limited to typing, faxing, and filing.
communication elements of their job duties. Report to: CEO, Executive of Operations, Chief
What does an Office Manager do? Financial Officer
Office Managers - typically work for businesses across industries
- typically work for corporations to lead multiple to support Office Workers and Managers. They
departments at a branch location. answer and transfer phone calls, run errands on
- Their job is to oversee the hiring and training behalf of employees, make copies or fax
of office employees. documents.
- They may also be responsible for overseeing - Their job is to help daily operations by taking
layoffs and budget cuts across departments to notes during meetings and distributing meeting
maintain their company’s financial health. minutes afterward.
Office Administrator Office Clerk, or Office Administrator
- has the responsibility of ensuring that the - is responsible for performing the general
administrative activities within an organization record keeping and communication activities
run efficiently by providing structure to other required to keep an office functioning.
employees throughout the organization. Office Clerk
Office Administrators - completes many customers service and
- are responsible for processing and managing administrative organization tasks to promote
records and documents; preparing for meetings, efficient operations in the office they serve.
conferences, and special events; making
- can work in any office environment to improve 2. Leadership as Integrity
operations and make it easier for other - A leader must be seen to stand for something,
members of their team to complete their work. must act from deep-seated principles, and must
- They handle filing and documentation on rely on strong personal beliefs.
behalf of a department or team and make sure - leading with integrity implies a willingness to
that everyone can easily access the information embody the attitudes and behaviors you want
they need. to see in your employees.
- they uses many soft skills to provide the most 3. Leadership as Values
comprehensive and effective support they can. - Webster defines value as “principle”, standard
The difference between an Office Clerk and an or quality considered inherently worthwhile or
Office Manager desirable.
* Office Clerks - values are a source of strength for an
- handle small details and day-to-day tasks enterprise or an individual.
-have a lower level of seniority and less decision 4. Leadership as motivation
making power - Motivation is an intrinsic capacity of human
- mainly work with inter-office communications beings that can be tapped, nurtured and
and redirecting outside inquiries. develop but never coerced. In essence, all
*Office Manager motivation is self- motivation.
- oversees workplace processes, responds to 5. Leadership as trust
requests from employees and works to - trust is an attitude of confidence in another
maintain the office environment. person, a positive set of expectations about that
- have a higher level of seniority and have more person’s competencies and character
decision-making power 6. Leadership as Vulnerability
- delegate tasks to Office Clerks, provide - recognition of the potential of the workforce
guidance related to workplace procedures, for contributing solutions to organizational
develop reference material, and improve problems has increased while the infallibility of
administrative efficiency. leaders and the certainty of management tasks
- act as a liaison between their coworkers and have declined.
the building manager to resolve problems
shared facilities. MASLOW’S HIERARCHY OF NEEDS
Executives Maslow’s felt that human needs were arranged
- often travel to attend meetings and in a hierarchical order that could be divided in
conferences and visit regional, local, national, to two major groups: Basic needs and
or international offices. Metaneeds
- An executive finds ways to cut costs and * Basic Needs are physiological, such as food,
improve policies, programs, and performance. water, and sleeps and psychological, such as
- They analyze sales reports, financial affection, security and self-esteem.
statements, and oversee the general activities - these basic need also called ‘deficiency needs’
that make up the mission of the company. * Metaneeds or being needs, these include
- they are responsible for the company’s justice, goodness, beauty order unity etc.
budgetary and financial activities and would be
involved with approving and/or negotiating
contracts or agreements. Self- actualization - know exactly who you are,
- They hire other managers or heads of where you are going, and what you want to
departments. accomplish. A state of well-being
Esteem - feeling of moving up in world,
THE CORE OF LEADERSHIP recognition few doubts about self.
Leadership Love & belongingness - belong to a group, close
- is the art of engaging the hearts and minds of friends to confide with.
ordinary people to achieve extraordinary Safety - feel free from immediate danger.
results. Physiological - food,water, shelter, sex.
THE COMPONENT OF THAT CORE:
1. Leadership of Vision Steps for successful interview
- Vision is more holistic a sense of direction that 1. Be prepared 5. be knowledgeable
combines a good business strategy with a 2. Find proper place to 6. listen
comprehensive organizational purpose that Conduct the interview 7. observe
declares its own importance. 3. Practice
4. Be tactful and courteous