Experience 1
Organization: This corporation Inc.
Job Title: Project Manager Level II
Functional Reporting Area: PM Department or PMO
Organization Primary Focus: Information Technology
Approach / Methodology: Waterfall
Project Team Size: 25 to 50
Project Budget: $500,000 - $1,000,000
Time Spent on Project to date: November 2020 - Current
Project Objective: This project was created to build and deploy a corporate Help desk with both
Ticket Management and Service Management. The project is currently 80% complete of Scope.
IN: Assisted Executives in collecting, analyzing and defending project charter in order to gain project
approval.
PL: led pre-selected groups of experts, project teams, and stakeholders to identify scope, build a
reasonable schedule and budget, plan quality and risk, work with purchasing to bring in out-sourced
experts, and gain consensus across stakeholders, decision-makers.
EX: Led teams and stakeholders in developing and validating deliverable components in process,
worked with finance, project leads, purchasing to assess, validate, and communicate status and
adjustments to forecast, and constantly engage with experts and teams to assess issues and risks.
MC: Created and maintained project dashboard communicating progress, status and forecast of
scope, schedule, and budget with top 3-5 issues and risks. Used Level-of-Effort Earned Value to
convert standard team data in order to support general project decision-making. Dashboard
included a simple milestone schedule highlighting critical governance and compliance gates attained
and yet to be attained.
Cl: This project has delivered and launched initial ticket management and service management
processes, leaving only integration of both to be performed.
