FACTORS INFLUENCING CONSUMERS LAPTOP PURCHASES Dr. V.

Aslhan Nasr, Sema Yoruker, Figen Gne and Yeliz Ozdemir Bogazici University, Istanbul, Turkey ABSTRACT The rapid developments in IT sector accompanied by increased competition and acq uisitions and mergers in the market, lead both academicians and practitioners to concentrate on the consumers purchase decisions in portable PC industry. The NDP groups report published by PC World state that in May 2003, U.S. retailers made more money selling laptop/notebook computers than they did selling desktops. It was the first time that laptops have outsold desktops in the U.S. This research seeks to develop a better understanding of the factors influencing consumers lap top purchases. What makes this study distinctive from other sectoral studies is that, this research also seeks the differences among three consumer groups (stay ers, satisfied switchers, and dissatisfied switchers) of a company with respect to the factors influencing consumers laptop purchases. It is found that core tech nical features, post purchase services, price and payment conditions, peripheral specifications, physical appearance, value added features, and connectivity and mobility are the seven factors that are influencing consumers laptop purchases. Furthermore, price and payment conditions factor shows significant difference am ong three consumer groups of a companys customer base. INTRODUCTION There are seminal studies on consumer purchase decision models in the literature , however, consumer purchase decisions vary greatly depending on the product to be purchased. Therefore, sectoral studies are needed to delineate the factors af fecting consumer purchase decisions in various product markets. The Internationa l Data Corporation (IDC, 2006) report mentioned that in 2005 consumers continued to respond very positively to very attractive price points, but portable demand in the business space remained very strong too. According to What Laptop (2005) , Dell was the number one choice in worldwide with 7.9 million sales. It was fol lowed respectively by HP (7.4 million), Toshiba (5.8 million), IBM (4.3 million) , and Acer (3.9 million) in year 2004. Furthermore, revenue generated from noteb ooks has long surpassed desktops, thanks to higher average selling prices for no tebooks. According to CRN (2006) in June 2005, notebook sales accounted for $216 .1 million, or $1,442.66 per notebook whereas desktops accounted for $113.9 mill ion, or $762.98 per unit. The average notebook price fell 11.8 percent from $1,6 35.07 in the year-ago month and in the same period, desktop prices fell 5 percen t from $803.38 (CRN, 2006). In addition, new product launches to the market, acq uisitions and mergers in the sector, rapid developments in the nano-technology, integrated wireless networking, and decreased prices make it extremely vital for the companies to understand the factors underlying consumers laptop purchase dec isions. The customer base of a company consists of three groups of consumers: stayers (t hose who had never switched from a previous brand), satisfied switchers (those w ho switched for reasons other than dissatisfaction), and dissatisfied switchers (those who switched because they were dissatisfied from their previous brand) (G anesh et al., 2000). Understanding the attitudes of these three different groups of customers plays an important role when implementing effective and feasible r etention and loyalty strategies. Furthermore, it is also crucial to understand w hether there are differences among these groups in terms of the factors affectin g their future laptop purchases when they are upgrading their computers. The objectives of this study are two fold. Initially, it is aimed to determine t he factors influencing consumers laptop purchases, and the findings of this first objective will provide the basis for the second research objective in the study . Secondly, it is intended to find out whether there are differences among consu mer groups of a computer company with respect to the importance given to the fac

tors influencing consumers laptop purchases. In the following part a brief and re cent literature will be given about consumers purchase decisions. BACKGROUND The literature on purchase decision in this part has been limited to IT related purchase decisions due to the product category which will be examined in this cu rrent study. Consumers can prefer certain products, brands or companies over oth ers, and to understand the reason behind these choices is exceptionally essentia l in order to market existing products more effectively than rivals. Consumers de mographic profile, purchase perceptions, and their attitudes towards products or brands influence their purchase decisions. Jarvenpaa and Tedd (1996/1997) ident ify many factors that affect a consumers electronic shopping purchase decision: p roduct understanding, shopping experience, customer service, and consumer risk. Geisler and Hoang (1992) identify five steps in the decision process to purchase IT: 1. Establish or articulate the need for IT. 2. Establish or determine which unit(s) will receive the new or modified IT. 3. Select the technology. 4. Selec t the suppliers. 5. Authorize the purchase and sign the authorization to commit the necessary funds. The authors conclude that services companies follow a relat ively logical and analyzable decision process. According to decision making model, consumers process the environmental cues; th e physical factors of the product, psychosocial cues, such as advertising, and c onsumers put these cues into a set of perceptions that shape their preferences ( Hong and Lerch, 2002). Based on these preferences, consumers make their choices subject to situational constraints, such as price (Hong and Lerch, 2002). Accord ing to Hong and Lerch (2002), people evaluate various objective features when bu ying an IT product, and because of imperfect information and simplifications ac cording to the decision rules people often abstract these various features into few perceptual dimensions such as usefulness and price. In another research conducte d by Kim et al. (2002), small-office/home-office professional (SOHO) procurement choices are influenced by a number of salient dimensions (i.e. income, performa nce, price, inter-purchase time, network externalities). Furthermore, surveys ha ve repeatedly identified performance and price as two of the most important attr ibutes in SOHOs PC purchase decisions. In a more recent study, Dillon and Reif (2004) examine factors influencing consumers e-commerce commodity purchases, and find that a history of e-commerce purchasing have a more positive attitude towar ds on-line buying. RESEARCH METHODOLOGY Data Collection In line with the research purposes of this study, an on-line questionnaire was p repared and then it was displayed for two weeks on the web site of the departmen t of Management Information Systems of Bogazici University. Since this research was focused on the factors influencing laptop purchase decisions of consumers, i t was seen appropriate to perform an on-line survey rather than traditional surv ey. On Yahoo! web page, electronic groups (e-groups), which were established for the purposes of information and communication technologies (ICTs) in Turkey wer e searched, and 50 of those e-groups were randomly chosen. The reason to choose ICT related e-groups in Turkey was to prevent the probability of unawareness of consumers about different laptop brands. In addition, a cover letter, which had explained the purpose of the study, with the survey link was sent to the moderat ors/owners of these e-groups. Once the moderators/owners accepted our request, t hey immediately delivered our message to their members. During the data collection of this research, most of the electronic shops were s elling IBM laptops as well as desktops. Hence, even though IBM no longer exists as a PC brand name, it was included to the questionnaire. Another PC brand Compa q was eliminated from the questionnaire, since it was long ago merged with HP. F urthermore, in order to omit the confusion of national or international brand di stinction from the minds of consumers, only international brands were examined i

n this study. Consequently, since the total market shares of the following eight brands constituted more than 80% of the portable PC market in Turkey, the lapto p brands examined in this research were limited by the following brands: Acer, A sus, Dell, Fujitsu-Siemens, HP, IBM, Sony, and Toshiba. A total of 903 responses were collected, but only 360 of the respondents declare d that they had a laptop. Furthermore, 33 of the responses were eliminated since they were considered as unusable, so as a consequence, 327 of the responses wer e covered in this study. Questionnaire Design and Measures of Constructs In the first part of the questionnaire, the consumers were asked whether they ha d a laptop or not, and those who had a laptop were allowed to continue to rest o f the survey. The brand name of their laptop was also asked to the consumers. As stated earlier, Ganesh et al. (2000) classified the consumer base of a company into three groups: stayers, satisfied switchers, and dissatisfied switchers. The refore, the consumers in this study replied to the question about whether the cu rrent brand that they were using was their first laptop brand or whether they ha d switched from a previous laptop brand. As a following question, consumers, who had switched, were asked to state the reason of why they switched from a previo us laptop brand to their current brand. The options for switching included (a) o verall dissatisfaction from the previous laptop brand, and (b) reasons other tha n dissatisfaction. These questions helped us divide respondents into three group s as (1) stayers (those who had never switched from a previous mobile brand), (2 ) satisfied switchers (those who switched for reasons other than dissatisfaction ), and (3) dissatisfied switchers (those who switched because they were dissatis fied from their previous mobile phone brand). One of the objectives of this study was to investigate the factors that influenc e consumers laptop purchase decisions. For that purpose, a list of laptop feature s was stated in the questionnaire, which were gathered from the analysis of PC j ournals as well as personal interviews with the experts from the sector. The con sumers were asked which factors they found important when they were purchasing a laptop. In this question, we used a 4-point Likert-scale that is comprised of 2 7 items in order to measure the factors influencing consumers laptop purchase dec isions. However, one of the items was dropped from the item list because its ab sence increased the reliability of the scale from 0.883 to 0.896. Finally, demog raphic questions such as age, education and gender were also asked. DATA ANALYSIS and RESULTS Demographic Profile of the Respondents Of the 327 respondents, approximately 22% were female whereas 78% were male; in fact this result reflected the general status of PC usage in Turkey because acco rding to the Pew Global Attitudes Project (2005) only 39% of Turkish people used computer in 2005 and 46% of them were male and 33% were female. Additionally, a lmost 85% of all respondents were under the age of 35, this was also expected si nce 65% of the whole population was under the age 40 in Turkey. The age structur e of the participants of this survey was as follows: 31.5% of the consumers was between 18-25 year old, 53.2% was between 26-35, 11.6% was between 36-45, and fi nally 3.7% was 46 and above. The education level of the respondents was high as expected; 4.6% of the respondents were high school graduates, 86% were universit y or school of applied disciplines graduates or students, and 8.6% had a MA or P h.D. degree. Brand Usage Profile of the Respondents The participants were asked to choose the laptop brand that they were using at t he time of the survey. Table 1 illustrated the frequency distribution of laptop brands by the respondents of the survey. In other words, the frequency of lapto p brands used by the respondents can be summarized as follows: 23% Toshiba,18.3% HP, 15% Dell, 12.8% IBM, 8% Asus, 6.1% Fujitsu/Siemens, 3.7% Sony, 2.8% Acer, a nd 10.4% other brands.

Table 1. Frequency Distribution of Laptop Brands The respondents of this study were also asked whether the current laptop brand t hat they were using was their first laptop brand or whether they had switched fr om a previous laptop brand. Furthermore, the participants who declared that they had switched from another brand, were asked to state the reason of why they had switched. The alternatives for switching included (a) overall dissatisfaction f rom the previous laptop brand, and (b) reasons other than dissatisfaction. Hence , the laptop users were classified into three groups: (a) stayers (those who did not switch), (b) satisfied switchers (those who switched for reasons other than dissatisfaction), and (c) dissatisfied switchers (those who switched because th ey were dissatisfied from their previous mobile phone brand). Table 2 demonstrat ed that 62.4% of the respondents were stayers, while 25.7% of them were satisfie d switchers and 11.9% of them were dissatisfied switchers. Table 2. Distribution of Respondents According to Three Consumer Groups

The Features Influencing Consumers Laptop Purchase Decisions Consumers, who participated to this survey, were given a list of features relate d with laptops and then they were asked to show how important these features for them while purchasing a laptop. Respondents who found a feature very important ga ve 4 to that item while others who found it unimportant gave 1. Hence, as it was seen in Table 3, processor speed and type, memory and hard disk capacity, technical s upport, guarantee and warranty conditions, and display resolution quality became the top five features which had the following highest mean values respectively: 3.80, 3.66, 3.66, 3.62, 3.58. It was also noteworthy to mention that all the fe atures listed in the survey were considered important by the respondents since t he lowest mean value was 2.64 for the feature of wireless Internet. Factors Influencing Consumers Laptop Purchase Decisions After identifying the importance degree of the laptop features by the respondent s, the authors tried to group them under some factors by employing Factor Analysi s through SPSS 14.0. However, prior to factor analysis, the reliability analysis for the variables was conducted and it was found that Cronbachs alpha () w s 0.896 for the 26 v ri bles given in T ble 3, result which is well bove the minimum ccept nce level of 0.6 (H ir et l., 1998). L ter, in order to find out whethe r our d t fit f ctor n lysis, we lso utilized KMO nd B rtletts test. B rtlett s test of sphericity indic tes whether the correl tion m trix is n identity m trix, which would indic te th t the v ri bles re unrel ted. T ble 4 presents th e signific nce level of this test. Very sm ll v lues (less th n 0.05) indic te t h t there re prob bly signific nt rel tionships mong the v ri bles. A v lue hi gher th n bout .10 or so m y indic te th t the d t re not suit ble for f ctor n lysis. Since the signific nce level of our d t w s 0.00, it c n be conclude d th t the d t of this study is suit ble for f ctor n lysis. Princip l components method w s used while conducting the f ctor n lysis. As it c n be seen in T ble 5, 26 v ri bles were grouped under seven f ctors. The resu lts of the f ctor n lysis show th t 60% of the tot l v ri nce is expl ined by c l ssifying these 26 v ri bles into 7 components. V rim x rot tion h s been used to see which v ri bles lo d together. The first f ctor w s composed of TV/Audio connection, Bluetooth, infr red technology, nd wireless Internet fe tures, nd it h d n eigenv lue of 2.98 nd this f ctor h d the power to expl in 11.48% of the v ri nce; so this f ctor w s n med s Connectivity & Mobility Fe ture. Spill r esist nt keybo rd, e se of us ge, dur bility of ch ssis, br nd im ge, security s olutions, nd v riety of ccessories were the v ri bles th t constituted the sec ond f ctor with n eigenv lue of 2.74 nd 10.56% of expl ined v ri nce. Hence, t he second f ctor w s c lled s V lue Added Fe tures. Prev lence of technic l servi ce network, m inten nce nd rep ir, gu r ntee nd w rr nty conditions, nd techn

ic l support were grouped under the third f ctor, which w s n med s Post Purch s e Services, nd this f ctor h d n eigenv lue of 2.65 nd 10.19% of expl ined v r i nce. The fourth f ctor w s m de up of st nd-by dur tion, modem/Ethernet, numbe r of USB ports, spe kers/ mplifiers, nd DVD/CD pl yer fe tures, hence this f ct or w s n med s Peripher l Specific tions, nd it h s n eigenv lue of 2.20 nd 8. 48% of expl ined v ri nce. On the other h nd, Core Technic l Fe tures is the f cto r with n eigenv lue of 1.76 nd 6.80% of expl ined v ri nce, nd this f ctor w s composed of the following v ri bles: processor speed nd type, memory nd h rd disk c p city, nd displ y resolution. In the sixth f ctor, Physic l Appe r nce r el ted fe tures (weight nd dimensions, nd design nd color) were grouped toget her, nd this f ctor h d the power to expl in 6.80% of the v ri nce nd n eigen v lue of 1.76. Fin lly, the seventh f ctor, n mely Price nd P yment Conditions, w s comprised of price, nd p yment conditions nd c mp igns. The eigenv lue nd % of expl ined v ri nce of this f ctor re respectively s follows: 1.54 nd 5.9 2%. T ble 3. Import nce of L ptop Fe tures in Consumers Purch se Decisions ITEMS N MEAN STD. DEVIATION Processor speed nd type 327 3.80 .413 Memory nd h rd disk c p city 327 3.66 .524 Technic l support 327 3.66 .522 Gu r ntee nd w rr nty conditions 327 3.62 .529 Displ y resolution qu lity 327 3.58 .519 M inten nce nd rep ir 327 3.57 .612 Price 327 3.53 .615 Prev lence of technic l service network 327 3.51 .645 E se of us ge 327 3.46 .624 DVD-CD pl yer 327 3.44 .608 Spe kers/Amplifiers 327 3.39 .742 Weight nd dimensions 327 3.38 .672 St nd-by dur tion 327 3.37 .684 Modem/Ethernet 327 3.35 .651 Dur bility of ch ssis 327 3.28 .695 Spill resist nt keybo rd 327 3.25 .858 Number of USB ports 327 3.22 .680 P yment conditions nd c mp igns 327 3.21 .819 Bluetooth 327 3.11 .829 Security solutions 327 3.11 .797 Design nd color 327 3.07 .752 Br nd im ge 327 2.99 .865 Infr red technology 327 2.93 .900 V riety of ccessories 327 2.89 .869 TV/Audio connection 327 2.65 .938 Wireless Internet 327 2.64 .946

T ble 4. KMO nd B rtlett s Test K iser-Meyer-Olkin Me sure of S mpling Adequ cy. B rtlett s Test of Sphericity Approx. Chi-Squ re df 325 Sig. .000

.892 2741.682

10.565 22.047

10.192 32.240

8.487

6.803

6.246 1.540

Differences mong Three Consumer Groups Reg rding the F ctors Influencing L ptop Purch ses After determining the f ctors influencing l ptop purch se decisions of consumers , we try to find out whether there re differences mong st yers, s tisfied swit chers, nd diss tisfied switchers reg rding these f ctors. Therefore, one-w y AN OVA n lysis w s conducted, nd it w s found th t only price nd p yment conditio ns f ctor shows signific nt difference mong three groups with n F v lue of 4. 89 nd signific nce v lue of 0.008. T ble 6 illustr tes th t these three group s of consumers did not show signific nt differences from e ch other, except the p rice & p yment conditions, with respect to the f ctors th t re influencing their l ptop purch se decisions t the signific nce level of 0.05. The me n import nce scores for three groups of consumers with respect to f ctors influencing l ptop purch se decisions re presented in T ble 7. According to th is t ble, diss tisfied switchers g ve less import nce to price nd p yment condit ions when comp red to st yers nd s tisfied switchers. Furthermore, st yers found price nd p yment conditions f ctor more import nt th n s tisfied switchers. In ddition, it h s to be noted th t connectivity & mobility fe ture h s the lowest me n score cross ll groups of consumers. On the other h nd, core technic l fe tur es h s the highest me n score for ll consumer groups (st yers: 3.68, s tisfied s

T ble 5. F ctors Influencing Consumers F ctors Eigenv lue % of V ri nce F1: Connectivity nd Mobility Fe ture TV/Audio connection Bluetooth Infr red technology Wireless Internet F2: V lue Added Fe tures 2.747 Spill resist nt keybo rd E se of us ge Dur bility of ch ssis Br nd im ge Security solutions V riety of ccessories F3: Post Purch se Services 2.650 Prev lence of technic l service network M inten nce nd rep ir Gu r ntee nd w rr nty conditions Technic l support F4: Peripher l Specific tions 2.207 St nd-by dur tion Modem/Ethernet Number of USB ports Spe kers/Amplifiers DVD-CD pl yer F5: Core Technic l Fe tures 1.769 Processor speed nd type Memory nd h rd disk Displ y resolution F6: Physic l Appe r nce 1.572 Weight nd dimensions Design nd color F7: Price nd P yment Conditions Price P yment conditions nd c mp igns

L ptop Purch ses Cumul tive % 2.985 11.482 11.482

40.727

47.530

53.776 5.923 59.699

T ble 6. Differences Among Three Consumer Groups Reg rding to Purch se Decision F ctors

T ble 7. Differences in Three Consumer Groups About Import nce of L ptop Purch s e Decision F ctors

CONCLUSIONS Ye r by ye r the number of people who re using nd owning person l computers (P C) subst nti lly incre ses in ll over the world. Contr ry to the introduction y e rs of computers, tod y they h ve been used by lmost ll ge groups, nd by bo th m les nd fem les, nd the g p between ge groups nd the g p between m les nd fem les with respect to computer us ge/ownership decre ses. Furthermore, cons umers desire for port ble nd ttr ctively designed PCs forces the comp nies to p roduce l ptops/notebooks. In ddition, extended b ttery life, price cuts, prev l ence of home-offices, nd integr ted wireless networking lso c use to the incre sed s les of l ptops. On the supply side of the m rket, the comp nies try to m ke profit nd even survive in highly competitive environment. Furthermore, the r pid development in technology, p rticul rly in n no-technology, le ds comp ni es to m ke huge mounts of investments in R&D. Moreover, the cquisitions nd me rgers in the sector nd new pl yers in the m rket lso influence the comp nies o per ting in IT industry. In such vol tile industry, it becomes extremely impor t nt to le rn the f ctors th t re influencing consumers purch se decisions. The customer b se of comp ny is comprised of its current customers nd those custo mers who re ttr cted from competitors. In ddition, the customers who re cqu ired from competitors c n be either s tisfied switchers or diss tisfied switcher s. Hence, it is equ lly cruci l to le rn bout whether there is difference mo ng st yers, s tisfied switchers nd diss tisfied switchers with respect to their l ptop purch se decision f ctors. This issue becomes exception lly vit l when t he consumers decide to upgr de/ch nge their l ptops. In this study, it h s been found th t there re seven f ctors which influence co nsumers l ptop purch se decisions. These f ctors c n be st ted s follows: core t echnic l fe tures, post purch se services, price nd p yment conditions, periphe r l specific tions, physic l ppe r nce, v lue dded fe tures, nd connectivity nd mobility. On the other h nd, st yers, s tisfied switchers nd diss tisfied s witchers demonstr te signific nt difference only in one f ctor: price nd p ym ent conditions. The results show th t when comp red to st yers nd s tisfied swi tchers, diss tisfied switchers give less import nce to price nd p yment conditi ons rel ted f ctor. From the m n geri l perspective, the findings of this study imply th t when co nsumer of comp ny decides to buy new l ptop or in technic l terms to upgr de his l ptop, the comp ny should consider which customer b se he belongs to. For inst nce, if the consumer is st yer, the comp ny c n offer price discounts whe n he decides to upgr de his l ptop. Likewise, the comp ny c n give speci l promo tions to st yers when they bring their former l ptop nd exch nge it with rece

witchers: 3.66, sfied switchers, f ctor mong ll nce with respect import nt f ctor nsumers.

nd diss tisfied switchers: 3.69) which me ns th t st yers, s ti nd diss tisfied switchers g ve the highest import nce to this f ctors, nd the three consumer groups did not show ny differe to core technic l fe tures. On the other h nd, the second most w s found to be post purch se services for ll three groups of co

nt model of the comp nys l ptops. It is lso seen th t mong ll f ctors, mobilit y nd connectivity f ctor h s received the lowest import nce (2.82/4) from three groups of consumers. This c n be ttributed to the f ct th t due to the n ture of l ptops, being mobile is n expected fe ture. Another expl n tion to this res ult c n be th t consumers usu lly do not like to use technologic l words such s infr red nd Bluetooth, they prefer to s y connecting to Internet or mobile pho ne, sending pictures nd documents to printer, nd etc. Hence, it will not be su fficient nd efficient to merely underlie this fe ture in dvertisements. If thi s fe ture h s to be mentioned in ds then the tone nd the words used should be pl in nd expl n tory. However, since ll consumer groups find core technic l fe tures nd post purch se services extremely import nt, these fe tures should be emph sized in dvertisements. It h s to be lso noted th t post purch se service s f ctor is tremendously import nt since it is directly rel ted with customers br nd loy lty. This study recommends comp nies to invest in technology through R&D nd cre te d ifferenti tion t utmost level. This rese rch h s been limited to l ptop/noteboo k sector nd the f ctors influencing consumers purch se decisions in this m rket, since sector l differences pl y vit l role, it is lso recommended to replic te this study in distinct sectors. REFERENCES CRN (2006). Survey: Notebooks Surp ss Desktop S les For First Time. Av il ble t: http://www.crn.com/showArticle.jhtml?ArticleID=169400139 Dillon, T., nd Reif, H. (2004). F ctors Influencing Consumers E-Commerce Commodit y Purch ses. Inform tion Technology, Le rning nd Perform nce Journ l. 22 (2), 112. G nesh, J., Arnold, M. nd Reynolds, K. E. (2000). Underst nding The Customer B s e Of Service Providers: An Ex min tion Of The Differences Between Switchers And St yers, Journ l of M rketing, 64 (3). 65-88. Geisler, E. nd Ho ng, W. (1992). Purch sing Inform tion Technologies: Beh vior P tterns in Service Comp nies. Intern tion l Journ l of Purch sing nd M teri ls M n gement. 28 (3), 38-42. H ir, J., Anderson, R., T th m, R., nd Bl ck, W. (1998), Multiv ri te D t An l ysis, 5th Edition. New York: Prentice H ll. Hong, Se-Joon, Lerch, F.J vier (2002). A L bor tory Study of Consumers Preferences nd Purch sing Beh vior with Reg rds to Softw re Components. ACM SIGMIS, 33 (3), 23-37. IDC. IDC Predictions (2006). It s Gut-Check Time s Disruptive Business Models G i n Tr ction. Av il ble t: www.idc.com/ExecutiveInsights.htm J rvenp , S., nd Todd, P. (1996/1997). Consumer Re ctions to Electronic Shoppin g on the World Wide Web. Intern tion l Journ l of Electronic Commerce. 1 (2), 5988. Kim, N., H n, J. K., nd Sriv st v , R. K. (2002). A Dyn mic IT Adoption Model fo r the SOHO M rket: PC Gener tion l Decisions with Technologic l Expect tions, M n gement Science, 48 (2), 222-242. Pew Glob l Attitudes Project (2005). Av il ble t: http://pewglob l.org/reports/ displ y.php?ReportID=251 PC World (2003). Notebooks, LCDs Get S les Edge. Av il ble t: http://www.PCWorld_ com-NotebooksLCDsGetS lesEdge.htm Wh t L ptop (2005).L ptop S les 2004. Av il ble t: http://www.wh tl ptop.co.uk/Y dSKtRo-WckGQ.html