6.
The companies described in the case encountered a fair amount of resistance
from employees when introducing smartphone technologies. Why do you think
this happened? What could companies do to improve the reception of these
initiatives? Develop two alternative propositions. (Bạch Dương)
The main reasons for resistance from employees when introducing smart phone
technologies:
- Loss of status or job security in the organization:
employees and smartphone technologies must work together.
in bad cases, some application may infect virus that can lost or destroy
important information.
- Fear of failure: the companies need to train employees to provide guidelines
regarding the new software that wastes a huge amount of time and expense.
- Poor reward systems: when smartphone technologies do all vital tasks, the
employees’ work productivity may decrease.
- Fear of the unknow: it is not easy to adapt the innovative technology. The
introduction of technology should be side by side with the older one using old
technology in some parts and applying innovative technology in other parts.
- Peer pressure
- Climate of mistrust: the employees do not know exactly whether it is success or
failure.
- Organizational politics
Solution:
- Gradual introduction to employees about new technologies instead of
abrupt/radical
Show the convenience of smartphone technologies that are not only profit
to the business but also useful to the employees.
- Ample training so employees become more comfortable:
Implementing a buddy system in your work environment not only provides
benefits for the new employee, but it can also be valuable to your organization.
Providing a workplace friend ensures that your new employee has someone to
talk to, which is important in the first nerve-wracking weeks of a new job.
A formal buddy system can also become an unstructured knowledge share.
For example, it can lead to a more efficient project management office (PMO) by
helping a new project manager get “up to speed” faster as well as allow him or her to
bring new ideas and technologies to the existing PMO.
Benefits of smartphone technologies:
Besides making phone calls, nearly all smartphones today can natively provide directions
through GPS, take pictures, play music and keep track of appointments and contacts.
Through the installation of apps, the list of smartphone users multiplied by tens of
thousands and grows longer every day. Your business can make effective use of this
rapidly evolving technology.
- Differing Communication Options: access to email, chair a staff meeting anywhere
you have phone service, …
- Exploring the Web: smartphones can display as much of the internet as PCs,
including business news sites and streaming high-definition videos.
- From Several Devices to One: One of your workers can easily search for
directions to a client's business, read a sales flier before a meeting starts and
transmit an ad sale to your office via a mobile hotspot.
- Availability of Many Applications
