SAP Process Automation

as Integration Engine

Dietmar Steinbichler, SAP

September 2022

PUBLIC

PUBLIC
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Agenda

Low-code/no-code as a solution – SAP Process Automation

Demo – Experience the difference

SAP Process Automation in Integration Scenarios

Customer Cases

Summary

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Low-Code/No-Code unleashes hidden workforce in companies

Citizen Pro Citizen Citizen Citizen Citizen Citizen Pro Citizen

Developer Developer Developer Developer Developer Developer Developer Developer Developer

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Accelerated time to value with low-code/no-code
Unified offering across app development, process automation, and digital experience

Business Processes BUSINESS USER

Enterprise Resource Planning Digital Experience

Supply Chain • SAP Work Zone
• SAP Launchpad service
Customer Experience • SAP Mobile Start
Human Resources

Low-Code/No-Code Capabilities

Application Lifecycle Management

CITIZEN DEVELOPER PRO DEVELOPER CITIZEN DEVELOPER

Automation Application Composition

DevOps
• SAP Process Automation • SAP Business Application Studio
Business Process Intelligence
• Workflow Management • SAP AppGyver
SAP Signavio solutions • Intelligent Robotic Process Automation
SAP Process Insights
Customer Insights
Experience Management
solutions from
SAP and Qualtrics
Marketplace
Pre-built LoB & industry specific content from SAP and partners

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SAP Process Automation
Combining workflow management and RPA capabilities with a no-code citizen developer experience

SAP Process Automation combines capabilities from the SAP Workflow Management and
SAP Intelligent Robotic Process Automation services with an intuitive citizen developer
experience.

Enables organizations to manage the automation of workflows and processes using visual
features that require no coding expertise.

Increases organizations’ capacity to drive process automation by empowering business

experts to become citizen developers. Leveraging the power of no-code, citizen developers
can build, adapt, improve, and innovate business processes with minimum assistance from
scarce IT resources.

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 Introducing SAP Process Automation
Capabilities: citizen automation for line-of-business builders

SAP Process Automation

Process manager
Process mining Citizen
Process Form Intelligence Task center app dev
Integrated process insights
and customer sentiments

Experience
management
Advanced workflow Business rules Automations Process visibility Pro-code
app dev

■ New citizen automation user experience (process builder, forms builder)

■ All advanced workflow management capabilities available (rules, process visibility, process flexibility, AI)
■ Embedded RPA capabilities to readily combine bot automations with workflows
■ Content and reusable artifacts (such as bots, workflow components, process steps, actions)
■ Unified launchpad and task center for citizen developer applications and automations
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 Citizen developer workflow and automation in ONE product experience

One Lobby across

One Process Project
Process Automation & with a simple life cycle and
Application Development
fast time to value across
all artifacts

Lobby Project

One Process Builder

combining Workflow steps Embedded AI capabilities
with Automations in a with immersive modeling
simple intuitive language experience to add intelligent
automations into process

Process Process with intelligent Automation

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Accelerate business transformation with prebuilt content packages

§ Jump-start automation development while making

use of best practices
Automations
§ Select from a wide variety of prebuilt, directly usable
packages
Line of business
§ across lines of business
Workflows
§ industries
§ shared functions

Industry Dashboards § Content ranges from

§ templated automations (bots)
§ processes (workflows)
Forms
§ process visibility dashboards
§ form templates
§ actions (called skills)
Shared services Skills
to complete automation packages combining artifacts

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Embedded intelligence and decision support
Adding the value of AI in business process automation

AI AI
Process
insights Bots Decision assistance
Customer Workflows
insights

Automation
triggers Process
Data Workflow
intelligence
Automation(s) Form Collect data Business rules Approval(s) Automation Distribute data Configuration and training of
SAP Application Event workflow intelligence for
Workflow communicates
triggers Workflow AI-based recommendations
with application(s)

Mails
Documents
Images
Spreadsheets
Business applications

SAP Process Automation enables LoB experts to

§ Use machine learning for recommended actions based on workflow data correlation and attribute importance for the decision
(document attribute recommendation)
§ Configure and train machine learning explainability (MLX) for recommendations with confidence levels without any data science experience
§ Leverage document information extraction and classification with bot automations
§ Classify and route business documents to the right process, extract data from different sources and create records (such as sales order)
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Intelligent Robotic Process Automation (RPA)
in SAP Process Automation
Intelligent RPA

Design Studio Process Automation via UIs and APIs

Bot building
§ SAP S/4HANA* § Third-party tools
Desktop Agent § SAP ECC* § Legacy applications
Execution Engine
VMs
§ SAP Business ByDesign* § Web applications
§ SAP SuccessFactors* § Internet portals
Cloud Factory
Orchestration & monitoring
Secure tunnel § SAP Ariba* § Office apps
Desktops
§ SAP C/4HANA
§ SAP Concur
§ SAP Fieldglass
Bot Store § SAP Business One**
Pre-packaged content
store
§ Intelligent Technologies

Firewall
SAP Business Technology Platform (Cloud) Customer Environment
* prebuilt content available
** prebuilt content in the roadmap

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 Intelligent Robotic Process Automation (RPA)
Architecture Frontend Backend
(Fiori) (ABAP)
API calls SAP S/4HANA
(SOAP/OData)
UNATTENDED

Server
(on-premise | IaaS)
UI remote control

Start robots via business events

Schedule bots
RPA
Factory

Desktops
ATTENDED

(End-users) UI remote control

UI manipulations

API calls
(SOAP/OData)
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Demo
Experience the difference
Improved Facility Repair Payment Process

Payment Request Request Review Request Approval Payment

Improvement: Enhance existing process step by adding a new

automation capable to scan documents and check the amount

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SAP Process Automation
Demo
Video on YouTube

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Sales Order Management

Confirmation
Sales Order Request Review & Checks Request Approval
& Ordering

Improvement: Automate whole process with clear responsibilities,

short time to value and improved user experience

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Rapid Development with Recorders for SAP GUI and SAP UI5

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Rapid Development with Recorders for SAP GUI and SAP UI5

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Fully integrated Document Information Extraction service

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Fully integrated Document Information Extraction service

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Example: Invoice Extraction with confidence levels and human in the loop

Account department
MIRO

S/4HANA
High Confidence On Prem

Read invoice

Email Notification
Low Confidence

Supplier
SAP Workflow API
Management

Fiori Launchpad

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Example Workflow Task

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Live Demo
SAP Process Automation in
Integration Scenarios
 Process Cross use
Robotic Process Automation versus Process Integration integration case
Guidance: key characteristics
Process integration SAP Process Automation
Interoperability

Cloud apps from Third-party cloud apps Business partner

SAP
Office applications
E-Mail User Interface
(Word, Excel, PDF)
API API API

Cloud Integration capability of SAP Integration Suite

API Trigger bot via API SAP Process Automation

API API API Load/provide data via API

User Triggered API Triggered Scheduled

SAP applications Third-party systems Public authorities

Key use cases and characteristics Key use cases and characteristics
§ Chaining distributed business processes in hybrid landscapes • Desktop automation
§ Application to application (A2A), business to business (B2B), • Integrate Microsoft Office applications
business to government (B2G), master data integration
• Integrate data from e-mails
§ Process-centric integration flows (transactional integrity)
• Integrate systems without existing APIs
§ API focused (synchronous, asynchronous, business events)*
• User interface focused (attended, unattended, API-triggered)
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 Process Cross use
Robotic Process Automation versus Process Integration integration
Process
case
integration
Guidance: integration patterns – integration and automation layer

Sample integration pattern Process integration layer Process automation layer

Integration technology SAP Integration Suite or SAP Process SAP Process Automation
Orchestration
Integrate systems without existing APIs

Integrate data from office documents

(Excel, Word, PDF…)
Integrate data from e-mails

Integration flow triggered by end-user

Integration flow with short lifespan

(e.g. for system migration)
Asynchronous integration

Synchronous integration

Recommended Partially possible Not recommended

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Customer Cases
 PUBLIC

Villeroy & Boch Group: Improving

Operational Efficiency Using Digital
Assistants and Intelligent Bots

With a rich heritage that dates back to 1748, Villeroy & Boch Group is one of Europe’s
oldest brands. Sold to customers in 125 countries, its premium bathroom ceramics and
tableware combine timeless style with innovative design. To optimize productivity, the
company needed its processes to be as efficient as possible and wanted to reduce time
spent on repetitive tasks. By harnessing the latest intelligent robotic process automation
and artificial intelligence technologies, the manufacturer has developed automation bots to
carry out routine, low-value tasks and make ERP processes intelligent. This is
enabling improvements in operational efficiency and frees up staff to spend time on non-
routine and higher-value activities.

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Picture Credit | Villeroy & Boch Group, Mettlach, Germany. Used with permission.
 Cutting Time Spent on Administration with SAP® Intelligent
Robotic Process Automation and SAP AI Business Services
Before: Challenges and Opportunities
• Optimize productivity by making processes as efficient as possible “With our bot-building program, we can flexibly and
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• Reduce time spent on repetitive tasks involving different systems and unstructured data quickly automate workflows in many functional areas.
• Enable the development of automated workflows without adapting the core SAP® ERP application This enables us to improve efficiency and devote more
time to delivering better customer service.”
Why SAP Daniel Neuhäuser, Head of ERP Core Solutions, Villeroy & Boch Group
• Ability to leverage solutions and services on SAP Business Technology Platform to develop classic and
intelligent bots without impacting the core SAP ERP infrastructure
• Intuitive functionality of SAP Intelligent Robotic Process Automation (SAP Intelligent RPA) services,
part of SAP Extension Suite, to create “classic” RPA bots – digital assistants (both attended and
unattended) that follow predefined workflows based on set business rules
• Development of an intelligent, hyper-automated bot by integrating the classic bot using the Document ~10 6,000
Classification service, part of SAP AI Business Services, to autonomously carry out the more complex Digital assistants carrying Documents checked,
task of classifying and interpreting e-mail attachments out simple automated tasks classified, and processed
• Versatility of using SAP AI Business Services, such as the Document Information Extraction and in accounts, purchasing, and each year using one
Invoice Object Recommendation services, to build other intelligent bots customer services AI bot

• After: Value-Driven Results

• Increased operational efficiency with streamlined and accelerated workflows
• Empowered employees to engage in more-fulfilling, value-added activities
• Improved customer experiences, allowing staff to spend more time handling nonroutine queries
• Created bots that are tailored to employees’ precise needs, with early productive testing to capture user
feedback and make adaptations as required

Villeroy & Boch Group Industry Products and Services Employees Revenue Featured Solutions and Services
Mettlach, Germany Consumer products Bathroom ceramics and 7,500 €853 million SAP Business Technology Platform,
[Link] tableware SAP Intelligent RPA, and SAP AI
Business Services (Document
Classification and Document
Information Extraction)
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Automating End-to-End Processes with
Intelligent Decisions
With a pioneering vision to streamline workflows using robotic process automation, Villeroy &
“Our journey of discovery with SAP Intelligent RPA
Boch Group embarked on an ambitious bot-building program. The business submits proposals and SAP AI Business Services is ongoing. We’re
outlining different use cases and the project team selects those where cross-system automation now developing bots that can automate routine
is required and where there is a high level of repetitive manual system interaction. tasks and trigger processes autonomously,
transforming processes and helping maximize
Classic “attended” (supervised by a member of staff) bots carry out simple, frequently occurring
business value.”
tasks such as responding to standard e-mail inquiries, making general ledger postings, and
Daniel Neuhäuser, Head of ERP Core Solutions, Villeroy & Boch Group
updating purchasing information records. The company was the first SAP customer worldwide
to go live with an intelligent bot that uses SAP® Intelligent Robotic Process Automation
(SAP Intelligent RPA) technology with the Document Classification service, part of SAP AI
Business Services, as shown in the figure. This bot checks attachments in e-mails and uses AI 91%
functionality to determine whether the attachments are invoices, auto-confirmations, or delivery Of 3,000 incoming emails
notes. Based on the document type, the bot then processes the attachment appropriately. per year automated

To enable automated invoice processing and posting in SAP ERP, the company is testing
enhancements to the existing intelligent bot with the Document Information Extraction service. In
addition to classifying documents, that bot would also extract relevant information and enrich it
with additional master data.

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 SAP Business Technology Platform
Firewall
End user INTERNET

SAP and third-party

applications
Cloud Foundry environment
SAP ERP Application
client
SAP Intelligent SAP AI Business Services
Productivity solutions RPA HTTPS trust
User provides
Desktop agent credentials OAuth 2.0
service
2 Document Document
Authenticated inference call
3 REST Information Classification
Extraction
And more
1

CloudFactory

Secure tunnel
optional
Data push Connectivity
Cloud connector
service

Figure: Architecture for Hyper-Automation of Cross-Solution Processes

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 PUBLIC

How Does Automation Reduce

Redundancies for Greater
Workforce Productivity?

Providing exemplary polymer products and services

REHAU Polymer China Co. Ltd develops innovative polymer-based solutions that enable
quality, efficiency, and sustainability in homes, on the road, and elsewhere. As the Chinese
branch of the worldwide REHAU Group, the company relies on an in-depth knowledge of
materials and extensive experience in technologies and manufacturing processes to
meet the wide-ranging needs of its customers from across industries. However, to protect
its status as a leader in polymers, REHAU knew it needed to create smoother customer
experiences. So it sought the right technology and service support to revolutionize billing.

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REHAU automated its business workflows to
boost efficiency and enable employees to
focus on fulfilling strategic goals.
The SAP Innovation Services team enabled REHAU to implement SAP® Intelligent Robotics Process
Automation (SAP Intelligent RPA) services on SAP S/4HANA® Cloud and:
• Become the first go-live of SAP Intelligent RPA and intelligent technologies packages in the Asia Pacific Japan
region
• Achieve greater process efficiency through automatic billing workflows
• Upload 1,000 financial accounting documents automatically, turning four days of work into a 10-minute task
• Create a bot that automatically processes 3,000 production orders to be technically completed, and another
3,000 to be closed and deleted
• Process 500 orders per batch for improved order closing, transforming an entire day’s work for one employee
into a two-minute task for a bot

“We used SAP Intelligent RPA to automate use cases that required significant manual
intervention and redundant work. This saves us time and cuts down on human error,
and our employees are spending more time on innovative work.”
Chengbo Yu, CIO, Asia Pacific Region, REHAU Polymer China Co. Ltd

REHAU Polymer Industry Employees Revenue Featured Solutions and Services

China Co. Ltd Mill products 452 US99.75 million SAP Intelligent Robotic Process
Taicang, China (2018) Automation, intelligent technologies
[Link] packages, SAP S/4HANA Cloud, and
SAP Innovation Services
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Summary
All automation tools in one integrated offering

AI Powered

Automations (bots) Workflows Business Rules

+ +

Run repetitive, rule-based & UX tasks Automate structured processes Automate decisions

Unified Development and Governance

Benefits of a unified process automation solution:

• Address complex scenarios including exceptions and approvals

• Automate across legacy and modern apps with both UX and API based automations

• Improve compliance and governance with unified monitoring and reporting

• Enhance adoption by providing users a single automation solution for multiple solutions
• Lower costs, including solution cost, training and maintenance

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SAP Process Automation
A simpler and faster way to enhance business efficiency and agility with confidence

Build with Simplicity Automate Faster Operate Confidently

Simplify automation with Automate faster with Operate confidently on a

visual drag-and-drop business context in a unified trusted, enterprise-grade
tools and industry workflow management and multi-cloud platform
specific content robotic process automation
solution

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SAP recognized as Visionary by Gartner

In Gartners latest Magic Quadrant for Magic Quadrant for Robotic Process Automation
Robotic Process Automation SAP was
promoted from Niche Player to Visionary.
“SAP is a Visionary in this Magic Quadrant.
Its RPA product, SAP Process Automation, is
part of its Business Technology Platform
(BTP) stack and provides customers with an
AI-powered unified solution for RPA, workflow
management and business rules. It is a
rearchitected offering that provides
an intuitive user experience for citizen
developers, along with rapid development
and enterprise-grade security.”

Read the Gartner report

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For More Information on SAP Process Automation: Follow SAP Process Automation On:

Exchange knowledge: SAP Community

Explore: SAP Product Page | Product Demo
Learn more: SAP Help Portal | SAP Learning Journey
Try SAP Process Automation For Free: Get Started | Set-Up Guide
Thank you.
Please connect with me at:
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