GROUP 1 Key Terms: Enterprise systems Enterprise wide information systems Enterprise information systems Enterprise resource planning

systems Customer relationship management software Customer self-service software Sales force automation software Supply chain management software Product lifecycle management software Supplier relationship management software Middleware Application program interface Enterprise application integration Enterprise service bus Event driven architecture Business process management Business process management systems Business event Value chain Order-to-cash process Purchase-to pay process

Enumeration: Give the most common add-on modules provided by ERP vendor:
      

Customer relationship management (CRM) software Customer self-service (CSS) software Sales force automation (SFA) software Supply chain Management (SCM) software Product lifecycle management (PLM) software Supplier relationship management (SRM) software Other third-party modules What are the four W's to be considered in collecting and recording data?

 

Who What

 

Where When Give the steps for the Order-to-Cash Process

     

Pre-sales activities Sales order processing Pick and pack Shipping Billing Payment Give the steps for the Purchase-to-Pay Process

    

Requirements determination Purchase order processing Goods receipt Invoice verification Payment processing

Multiple Choice: 1. Software Packages that can be used for the core systems necessary to support enterprise system a. Enterprise Resource Planning c. Customer Relationship Management b. Customer Self- service d. Sales Force Automation 2. Can help make it easy for a customer to do business with a organization and to make customers feel that they are dealing with unified organization (refer to #1 choices) Ans. C 3. It s an extension of CRM software (refer to #1 choices) Ans. B 4. Automates sales task such as order processing, contract management and etc. (refer to #1 choices) Ans. D 5. Manages the interactions with the organizations that supply the goods and services to an enterprise a. Supplier Relationship Management c. Supply Chain Management

b. Product Lifecycle Management

d. Sales Force Automation

6. Helps plan and execute the steps in an organization s supply chain (refer to #5 Choices) Ans. C 7. Manages product data during a product s life (refer to #5 Choices) Ans. B 8. An approach in designing and building enterprise systems in which business events trigger messages to be sent by middle name between independent software modules that are completely unaware of each other. a. ER- System c. SME s b. Enterprise Systems Value Chain d. EDA 9. A chain of activities performed by the organization to transform inputs into outputs valued by the customer a. EDA c. Value Chain b. SME s d. Value 10. Created by performing the activities at lower costs and by enhancing differentiation of its products and services (refer to #9 choices) Ans. D Essay: Why must an organization expect the implementation of an ERP to disrupt operations? ANS: Successful implementation of an ERP requires that many business processes be reengineered. Once done, everything is different. If the organizational culture is not responsive to the changes, many problems can arise. GROUP 2 Key Terms


Enterprise system (a.k.a. enterprise wide information systems and enterprise information systems) integrates the business process functionality and information from all of an organization s function areas. Such as marketing and sales, cash receipts, purchasing, cash disbursements, human resources, production and logistics, and business reporting (including financial reporting).

Enterprise Resource planning (ERP) systems are software packages that can be used for the core systems necessary to support enterprise systems. Customer relationship management (CRM) software builds and maintains an organization s customer related database. Customer self service (CSS) software allows an organization s customers to complete an inquiry, perform a task (including sales), or troubleshoot problems without the aid of an organization s employees.

Sales force automation (SFA) software automates sales tasks such as order process, contact management, inventory monitoring, order tracking, and employee performance evaluation. Supply chain management (SCM) software helps plan and execute the steps in an organization s supply chain, including demand planning; acquiring inventory; and manufacturing, distributing, and selling the product.

Product lifecycle management (PLM) software manages product data during a product s life, beginning with the design of the product, continuing through manufacture, and culminating in the disposal of the product at the end of its life.

Supplier relationship management (SRM) software manages the interactions with the organizations that supply the goods and services to an enterprise. Middleware is a software product that connects two or more separate applications or software modules. Application program interface (API) a means for connecting to a system or application provided by the developer of the application. Enterprise application integration (EAI) combine processes, software, standards and hardware to link together two or more systems and allow them to operate as one. Enterprise service bus (ESB) uses standardized protocols to let event driven applications communicate in a less expensive manner than can the tightly coupled, synchronous EAI platforms.

Business process management (BPM) a concept mush larger than systems integration, which provides a comprehensive method for integrating manual and automated internal processes, applications, and systems, as well as integration to external partners and services.

Manufacturing requirement planning (MRP) application specifically designed for manufacturing companies. Event driven architecture (EDA) is an approach to designing and building enterprise systems in which business events trigger messages to be sent by middleware between independent software modules that are completely unaware of each other.

Business event is a meaningful change in the enterprise such as creating a new employee record, submitting a purchase order to a vendor, receiving a payment from a customer, picking goods from a warehouse and delivering them to the shipping department, and revaluing inventory.

Value chain is a chain of activities performed by the organization to transform inputs into outputs valued by customer. Value is created by performing activities at lower costs and by enhancing differentiation of its products or services. Differentiation is created through production of superior quality with innovative products and services, by responsiveness to customer requirements for such features as product design and customization, and through quality of service during and after the completion of sale.

 

Character is a basic unit of data such as letter, number or special character. Field (a single cell in a table) is a collection of related characters that comprise an attribute, such as customer number or customer name. Record (a row in a table) is a collection of related data fields (attributes) pertaining to a particular entity or event. Table (or file) is a collection of related records such as customer table or a sales order table. Sales and distribution module (SD) o the SAP system contains the functions related to the sale of goods to customers and includes recording a customer order, shipping goods to the customer, and billing the customer.

 

Materials management (MM) module of the SAP system contains the functions related to the acquisition of goods from vendors and management of the goods while they are in stock. Financial accounting (FI) module plays a central role in the SAP system. Controlling (CO) module of the SAP system handles internal accounting, including cost center accounting profitability analysis for sales, activity based accounting and budgeting. Human Resource (HR) module of SAP includes functions related to the recruitment, management, and administration of personnel, payroll processing, and personal training and travel.

 

Order-to -cash process includes the events surrounding the sale of goods to a customer, the recognition of revenue, and the collection of the customer payment. Presales activities includes responding to customer inquiries and requests for quotes (RFQs). Sales order processing include capturing and recording customer orders. Pick and pack includes picking the goods from the shelf in the warehouse and packing the goods for shipment.

  

Shipping includes transferring the goods to the organization s transportation function, or to a third party carrier, for shipment to the customer. Billing includes preparing the customer invoice and recording sales and accounts receivable data in the general ledger. Payment includes capturing and recording cash receipts and updating cash and accounts receivable amounts in the general ledger. Purchase-to-pay process includes the events surrounding the purchase of goods from a vendor, the recognition of the cost of those goods, and the payment to the vendor. Requirements determination includes preparing a purchase requisition to request the purchase of goods from a vendor. Purchase order processing includes preparing and recording purchase orders. Goods receipt includes comparing the on-order quantity and quantity received, increasing the quantity-on-hand, creating a record of the receipt, and recording the cost inventory in the general ledger.

 

Invoice verification includes receiving vendor invoices; three-way matching of the purchase order, receipt and the vendor invoice; and recording accounts payable in the general ledger. Payment processing includes preparing and recording cash disbursements and updating cash and accounts payable amounts in the general ledger. Multiple Choice 1.It is a chain of activities performed by the organization to transform inputs into outputs valued by the customer a. additional chain b. normal chain c. business chain d. value chain

2. It is an approach to designing and building enterprise systems in which business events trigger messages to be sent by middleware between independent software modules that are completely unaware of each other. a. Event-driven architecture (EDA) b. Design Environment c. Enterprise Systems Value Chain d. Business Approach

3. It is a platform or collection of capabilities constructed from a number of SAP products that work with each other to make applications work together. a. SAP Platform b. SAP NetWeaver c. SAP System d. None of the above

4. These are software packages that can be used for the core systems necessary to support enterprise systems. a. Customer Relationship Management (CRM) Software b. Customer Self-Service (CSS) Software c. Supply Chain Management (SCM) Software d. Enterprise Resource Planning (ERP) Software 5. It is often an extension of CRM software that allows an organization s customer to complete an inquiry, perform a task (including sales) or troubleshoot problems without the aid of an organization s employees. a. Customer Relationship Management (CRM) Software b. Customer Self-Service (CSS) Software c. Supply Chain Management (SCM) Software d. Enterprise Resource Planning (ERP) Software 6. The following are the modules of in the SAP System, except: a. Sales and Distribution b. Financial Accounting c. Materials Management d. Cost Accounting

7. What do you call the process which includes the events surrounding the sale of good to a customer, the recognition of the revenue, and the collection of the customer payment? a. order-to-deliver process b. order-and-credit process c. order-to-cash process d. service process

8.What do you call the process which includes the events surrounding the purchase of goods from a vendor, the recognition of cost of those goods, and the payment to the vendor? a. purchasing process b.service process c. purchase-to-pay process d. none of the above

9. Purchase-to-pay process comprises all of the activities, except: a. purchasing process b.cash disbursement process c. general ledger process d. order-to-cash process

10. The system facilitates the sharing of services for _________and_________. a. efficiency;consistency b. efficiency:effectiveness Answers: 1.D 2.A 3.B 4.D 5.B 6. D 7. C 8. C 9. D 10. A c. efficiency;reliability d. efficiency;accuracy

Enumeration 1. What are the different functional areas of an organization?

      

marketing and sales cash receipts purchasing cash disbursements human resources production and logistics business reporting (including financial reporting) 2. Give examples of modules that complement the core elements of an ERP system.

   

Customer Relationship Management (CRM) Supply Chain Management (SCM) Product Lifecycle Management (PLM) Supplier Relationship Management (SRM)

3. Data is collected from multiple customer interactions such as

    

the Web call centers field sales service calls dealer and partner networks 4. The reason why the data is aggregated, managed, and coordination across the entire organization are the following:

 

to support identification, acquisition and retention of customers to maximize the benefits of those relationship 5. From Salesforce.com, automates sales tasks such as

    

order processing contact management inventory monitoring order tracking employee performance evaluation 6. Companies offering Enterprise Application Integration (EAI) services and products include

    

IBM Microsoft BEA Systems Web Methods Vitria Technology 7. Value is created by

 

by performing the activities at lower costs by enhancing differentiation of its products and services

8. Activities may be divided into two categories namely

 

Primary activities Support Activiites / Secondary 9. Primary activities are directly involved in

   

marketing selling producing and delivering the good or service to customer 10. Secondary activities includes functions such as

   

procurement information technology (IT) human resources accounting 11. Data entered multiple times may lack

  

consistency completeness accuracy 12. The four W's that data be collected and stored:

   

Who - relates to all individuals in the organization (agents to the event) What - relates to all resources that are exchange as a result of the event Where - relates to the location When - relates to the time periods involved in completion of the event

13. What are the five modules in the SAP System?

    

Sales and Distribution (SD) Materials Management (MM) Financial Accounting (FA) controlling and profitability analysis Human Resources (HR) 14. SD of the SAP system contains functions related to the sale of goods to customer and includes

  

recording a customer order shipping goods to the customer billing the customer 15. SD shipment process includes

   

scheduling the shipment picking the goods from the shelf packing the goods for shipment recording the shipment 16. MM module of the SAP system contains the functions related to

 

to the acquisition of goods from vendors management of the goods while they are in stock 17. 3 Major steps in MM process

  

creating a purchase order receiving the goods recording the vendor invoices 18. FI modules includes

 

Accounts receivable Accounts payable

19. CO Module of the SAP System handles internal accounting which includes
   

cost center accounting profitability analysis for sales activity-based accounting budgeting 20. The functions of the HR Module of SAP includes

     

recruitment management administration of personnel payroll processing personal training travel Essay Define enterprise system.what is its purpose? Enterprise system integrate the business process functionality and information from all of an organization's functional areas,such as marketing and sales,cash receipts,purchasing,cash disbursements,human resource,production and logistics and business reporting. They make possible the coordinated operation of these function and provide a central information resource for the organization.

GROUP 3
y

KEY TERMS: Enterprise Resource Planning Customer Relationship Management Custer Self-service Sales force automation Supply Chain Management Product lifecycle management Supplier Relationship Management Application Programming Interface Enterprise Application Integration

Enterprise Service Bus Enterprise Systems Value Chain SAP NetWeaver ENUMERATION: What are the Pros of ERP packages?
     

One package across many functions Best practices Modular structure No development needed Configurable Reduced Errors

MULTIPLE CHOICE: 1.) These are software packages that can be used for the core systems necessary to support enterprise systems. a. ERP b. CRM c. CSS d. None of the above 2.) It is an approach to designing and building enterprise systems in which business events trigger messages to be sent by middleware between independent software modules that are completely unaware of each other. a. API b. EAI c. EDA d. None of the above 3.) It helps plan and execute the steps in an organization s supply chain, including demand planning; acquiring inventory and manufacturing, distributing, and selling the product. a. SEA b. DEAI c. SCM d. SRM 4.) It uses standardized protocols to let event-driven applications communicate in a lessexpensive manner that can the tightly coupled, synchronous EAI platforms. a. CRM b. ESB

c. ERP d. SFA 5.) It combines processes, software, standards, and hardware to link together two or more systems and allow them to operate as one. a. PLM b. SFA c. EAI d. API 6.) It is a meaningful change in the state of the enterprise such as creating a new employee record, submitting a purchase order to a vendor then delivering them to the shipping department and revaluing inventory. a. Business event b. Value chain c. Business processes d. None of the above 7.) It is a software that builds and maintains an organization s customer related database. a. CRM b. CSS c. ERP d. SCM 8.) Includes modelling, automating, managing and optimizing business processes a. BPM b. BPMS c. ERP d. Both a & b 9.) It allows an organization s customers to complete an inquiry, perform a task, or troubleshoot problems without the aid of an organization s employees. a. CCS b. CRM c. CSS d. SCC 10.) Collection of related data fields pertaining to a particular entity or event. a. Field b. Record c. Table d. Character ESSAY:

What are the steps that are included in the order-to-cash process? The steps that are included in the order-to-cash processes are first, presales activities; second, sales order processing; third, pick and pack; fourth, shipping; fifth, billing; and lastly, payment.

GROUP 4

. Key terms 1. Enterprise Systems -also known as enterprise-wide information systems and enterprise information systems -integrate the business process functionality and information from all of an organization s functional areas -provides a central information resource for the organization 2. Enterprise Resource Planning (ERP) Systems -are software packages that can be used for the core systems necessary to support enterprise systems 3. Customer Relationship Management (CRP) Software - builds and maintains an organization s customer-related database. 4. Customer Self-Service (CSS) Software -allows an organization s customers to complete an inquiry, perform a task, or troubleshoot problems without the aid of an organization s employees 5. Sales Force Automation (SFA) Software -automates sales tasks such as order processing, contact management, etc. 6. Supply Chain Management (SCM) Software -helps plan and execute the steps in an organization s supply chain 7. Product Lifecycle Management (PLM) Software -manages product data during a product s life, beginning with the design of the product, continuing through manufacture, and culminating in the disposal of the product at the end of its life 8. Supplier Relationship Management (SRM) Software -manages the interactions with the organizations that supply the goods and services to an enterprise 9. Middleware -a software product that connects two or more separate applications or software modules 10. Value Chain -a chain of activities performed by the organization to transform inputs into outputs valued by the customer 11. Sales and Distribution (SD) Module -contains the functions related to the sale of goods to customers 12. Materials Management (MM) Module -contains the functions related to the acquisition of goods from vendors and the management of goods while they are in stock

13. Financial Accounting (FI) Module -business events from other modules are incorporated by the FI module into the general ledger accounts and included in the financial statements 14. Controlling and Profitability Analysis (CO/PA) -handles internal accounting 15. Human Resources (HR) Module -includes functions relate to the recruitment, management, and administration of personnel, payroll processing, and personal training and travel 16. Order-to-cash Process -includes events surrounding the sale of goods to customer, recognition of revenue, and collection of customer payment 17. Purchase-to-pay Process -includes events surrounding the purchase of goods from a vendor, recognition of the cost of those goods, and payment to vendor II. Enumeration

1. 5 Modules in the SAP system a. Sales and distribution b. Materials Management c. Financial Accounting d. Controlling and Profitability Analysis e. Human Resources 2. Steps in the Order-to-Cash process a. Presales activities b. Sales order processing c. Pick and pack d. Shipping e. Billing f. Payment 3. Steps in the Purchase to pay process a. Requirements determination b. Purchase order processing c. Goods receipt d. Invoice verification e. Payment processing

III. Multiple Choices

1. __________________ also helps in demand planning; acquiring inventory; and manufacturing, distributing and selling the product. a. Supplier relationship management software b. Supply chain management software c. Sales force automation software d. Product lifecycle management software 2. What uses standardized protocols to let event-driven applications communicate in a lessexpensive manner? a. Application Programming Interface b. Enterprise Application Integration c. Enterprise Services Bus d. None of the above 3. ___________ can help make it easy for a customer to do business with an organization and to make customers feel that they are dealing with one unified organization. a. CRM software b. CSS software c. SRM d. PLM 4. What includes modelling, automating, managing, and optimizing business processes? a. Event-driven architecture b. Business event system c. Business process management system d. Business process management 5. Which module of the SAP system contains functions related to the acquisition of goods from vendors and management of the goods while they are in stock? a. Materials Management module b. Financial Accounting module c. Sales and Distribution module d. Controlling module

6. This is an extension of CRM software that allows an organization s customers to complete an inquiry, perform a task, or troubleshoot problems without the aid of an organization s employees. a.) Customer self-service b.) Customer relationship management c.) Sales force automation d.) Supply chain management 7. It is a basic unit of data such as a letter, number, or a special character a.) record b.) character c.) table d.) field 8. This plays a central role in the SAP. Other modules are incorporated by this into the general ledger accounts and included in the external statements, the balance sheet, profit and loss statement, and statement of cash flows. a. Sales and Distribution b. Materials Management c. Controlling and Profitability Analysis d. Financial Accounting 9. This system contains the functions related to the acquisition of goods from vendors and management of the goods while they are in stock. a. Sales and Distribution b. Materials Management c. Controlling and Profitability Analysis d. Financial Accounting 10. Collects a wide variety of data about business events and make that data available for use by all interested and authorized parties inside and outside the organization. a. enterprise systems b. organization c. enterprise information system d. enterprise application integration

IV. Essay What is the most important value provided by an enterprise system? The enterprise system coordinates value activities in the value chain which includes the primary and secondary activities, through sharing data across business processes.